Who Uses This Software?

Customer facing teams, larger than 10 people, who want a fast way to become more efficient, increase revenue, and unify the customer experience.


Average Ratings

127 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Tenfold
  • www.tenfold.com
  • Founded 2014
  • United States

About Tenfold

Tenfold helps companies have better customer conversations. The classic delays and frustrations of calling into a business become a thing of the past. When you talk to a company using Tenfold, the rep has all the relevant customer information right in front of them in one place. Best of all, it works in real-time and behind the scenes. Our mission is to put bad customer service out of business, on the phone or wherever it may hide.


Tenfold Features

  • By-Extension Reporting
  • Call Duration
  • Call Monitoring
  • Call Volume
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Unattended Call Management
  • Who Answered Log
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking
  • Analytics / ROI Tracking
  • Campaign Segmentation
  • Channel Management
  • Drip Campaigns
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multivariate Testing
  • Search Marketing
  • Social Marketing
  • Website Visitor Tracking
  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management
  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Tenfold Reviews Recently Reviewed!


Tenfold overall has an asset to our company. Very pleased with it.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple. Very easy to use. It's a great supplement to Sugar (another program we use daily). Makes logging call notes simple.

Cons: Sometimes the program takes a little too long to make the call, or it has a hard time registering and linking to the existing contact.

Easy to learn, easy to use

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes finding information about client quick and easy. The software is extremely responsive with little to no lag time which makes finding a clients information, and resolving their issue and much more efficient process.

Cons: Sometimes duplicate accounts or people with the same name will get confusing but I can hardly blame that on the software.

Overall: Ease of use, makes conversations with clients run much more smoothly than other software I have used in the past.

Capterra-loader

Great Product, needs a few options

May 12, 2018
5/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the idea of a popup when a phone call comes in. The ability to see the information you need about the incoming call before you answer it is extremely valuable. The software performed as expected. The sales team and tech support team were all very friendly and took care of all the issues I had. Good response time and an overall good experience with the company as a whole.

Cons: There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.

It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.

Overall: The popup was great. It worked as expected.

Great and almost necessary tool for OB Sales Reps

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was so lightweight. Didnt slow CRM. Everything you need from a click dialer, without the headache

Cons: Nothing really. I have seen programs that have a voicemail drop function which would be a great addition.

Overall: Increased outbound call numbers

Capterra-loader

Could not do my job as efficient without it!

May 09, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Integrates with Salesforce easily
intuitive and seamless
Able to keep notes directly onto the pop up which imports them directly to CRM.
It is used to help us dial out to our customers quickly and efficiently with the click to dial feature

Cons: pop up disappears in the middle of notes
takes awhile to come back up when it rarely does crash
incoming call pop up interferes with current call

Overall: Tenfold is used in our B2B department. Tenfold is being use with our CRM, Salesforce, to allow us to log calls more efficiently. It is used to help us dial out to our customers quickly and efficiently with the click to dial feature. We are also able to record our findings from each call. Using Tenfold for our sales department we display live call metrics on projection scoreboard, which helps to create a fun, competitive, productive work environment.

Easy and hassle free.

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is fast and reliable. This tool makes my day to day job easier and help me work efficiently.

Cons: There are not too many issues I have come across and have been happy overall with my experience using this software.

Overall: It captures data that is helpful for me to make sales and money.

This is a great product and keep me very in-sync with my clients'

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The notification dashboard is one of the most niche market items around. I would never have though that I would have everything I need an instance and at a flash. I also like the fact that I am getting another notification that lets me know when I am receiving customer correspondence. This program has help raise the productivity of not alone myself, it really allocates all of my calendars, calls, emails and social media correspondence into one. This really gives me the ability to have a one-stop shop for all of my programs. In this day and age, I have to manage many programs at once and it really helps that I do not forget anything.

Cons: Nothing, this product has been a complete game changer for one of the companies that I work for. Great product.

Overall: The software helps me to work with all of my programs.

Great Feature for any Company that wants to track Customer Service Calls!

May 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, this was a great addition to our company.

Pros: The popup is a wonderful feature! The integration with Salesforce, and Customer Service are flawless as well. Great response times.

Cons: The ability to have dispositions, or preset notes, would be a major plus. Often times clients call in for the same thing, so this would save a lot of time.

Efficient, Easy to Use, Productive

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Increased our call volume by 37% which leads to more sales. This application also allows me to identify the work each employee is putting in daily and ensure they aren't making personal calls on company time.

Cons: Can't think of anything. Customer service is quick to make any fixes. Very rarely does it go down at all.

Tenfold is very user friendly and quick to access--any system issues are usually resolved very promp

May 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can view history for the previous date and notes sync clearly to our Salesforce for daily review.

Cons: When it does stop functioning properly, it's difficult to retroactively update. You often lose that bit of work that affects daily metrics.

I think Tenfold is pretty solid overall. It has no flash or anything super extravagent. I like it.

May 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like its simlicity alot. I think its platform is really good and the functionality is super easy to use. I have it as a supplement to our CRM and it works very nicely. Nothing super advanced, but it gets the job done.

Cons: Not too much that I dislike. If i could maybe change something it would be to be able to maybe customize the dashboard and change colors of the background as I am not biggest fan of white. Other than that, I'm content

Overall: It keeps track of everything. Has charts and lets you see when and how you are making calls to see what you need to change.

I have used the product for 3 years - all good highly recommend

May 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Its easy to use - it pops up, you add a little info and your tags etc. there is not much to do the product opens with the caller info and notes etc

Cons: i guess the only thing easier would be opening infusionsoft directly i need things as easy as possible - this is pretty good

Capterra-loader

Very helpful tool with a few pinchpoints

May 01, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: This software helps me keep a clean record of my book of business. Often I don't have to think about logging my calls and it helps me keep track of ongoing projects and the notes associated with them. Many of my peers use this tool to keep detailed notes on their accounts very quickly.

Cons: The product can be glitchy. Calls can log for much longer or shorter than the actual call. The auto population of contacts fails sometimes causing me to have to search for the client, rather than just wrapping the call. I always have to refresh my salesforce page to log changes to the contact and account after wrapping calls. This adds up to allot of time on my end waiting for the page to reload.

Capterra-loader

Tenfold has improved my sales drastically

Apr 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely user friendly, helps to stay organized and manage call volume. easy to access stats and retrieve previous information. Great tool!

Cons: Not much to say that is negative, sometimes the call information is stored into the wrong account in salesforce but this is not the fault of the software.

Easy, Efficient and Effective!

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tenfold allows me to multi task and manage a large book of business in a very seamless manner. The software has made organizing my accounts and activities much easier and in turn made my job easier. Having a customers information populate automatically when they call in has been my favorite feature, a huge time saver and allows me to know exactly who I will be speaking with when I answer the phone.

Cons: I have had to trouble shoot the plug in once or twice, but each time I've needed assistance I can always access someone on their team to help.

Capterra-loader

easy and beautiful

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face.

Cons: It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons.

Overall: Increased sales, improved service, and more confidence.

I appreciate what Tenfold has done for us

Apr 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quality product at a fair value. We've improved our number of calls per rep by at least 20% per day since we started using Tenfold.

Cons: Very rarely there will be technical issues with Tenfold and our CRM, but those have mostly been eliminated.

Easy to use, easy to navigate, and provides data easily

Apr 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Seeing all the data types provided is interesting to see and great to use Additionally, I love all the little accolades that rewards employees for doing a certain task.

Cons: Nothing really, but there seems to be a delay in syncing data with other vendor applications i.e. SalesForce

Overall: Easy accessible data

Fast effective, easy flowing

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Makes it easier for me to pull up customers before I have the ability to pick up.
Keeps tracks of call volume

Cons: Nothing, just sometimes it lags a little but technology always lags. Not awful, no cons besides that one.

Overall: Effciency

Generally very easy to use and very functional for what we need to do

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how it integrates with Salesforce very easily. I love the shortcut codes that help me plan for my future appointments

Cons: It does go down a lot, and I don't know if that is our servers or not. When Tenfold is down it really makes my job harder Ten Fold!

Great product to incorporate with system

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This "caller ID" works in real time. The customers information pops up on screen and is very helpful, especially when the people who are calling are a bit skeptic. Inputting notes directly from tenfold is a plus and very useful.

I love that I can see who the call belongs to and who the last person who spoke to the client is.

Overall very useful.

Cons: A few glitches every now and then, but nothing drastic (not a game changer). The ID might not be correct and the last call might show up, however after 3 seconds it will update.

Overall: We like the fact that we know who is calling and who called that person. If in fact someone really called a certain person and inputting notes directly from the program.

Simple and very useful

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simplicity, easy to set up and minimal training needed. The easiness when calling a customer and the caller recognization. Every incoming or outgoing call automatically syncs up with my contacts. You are able to easily write notes while on the phone with clients.

Cons: Betweem 5/7% of ghost calls every month. Yo can't recover data if connection to phone system is interrupted

Capterra-loader

Easy to use software, great for seamless Salesforce calls integration

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to set up, smoothest integration I've been a part of.
Intuitive UI
Minimal training needed
The only solution for entering Salesforce calls that doesn't feel like a chore.
Tenfold makes it take no extra time to log Salesforce calls.
Useful for making sure Salesforce is used as a tool, rather than an extra task.
We also use Tenfold to display live call metrics on a TV scoreboard for the sales department.
We now have more information logged for all customers and improved follow up.

Cons: Occasional ghost calls
Unable to recover data if connection to phone system is interrupted
Occasional issues with call timer, less than once a month.
Had to modify some phone system settings to make everything work correctly.

Overall: Our company is big on not making users do anything that upper management wouldn't do. Tenfold allows users to enter a call without leaving the task at hand. We have more call notes than we've ever had and follow up has improved.

Capterra-loader

Tenfold is a great software to use in a large call center setting. Support service is unmatched!

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how you can easily track the productivity of teams within our call center. It allows you to group members and then easily edit them out. Ease of use is spot on, and I can most likely figure out anything I need to on my own. They do have a great support staff if you happen to get stuck. I also like how to syncs to our CRM (Salesforce) quite nicely.

Cons: The only issue I experience is that sometimes it crashes during the day and we have to wait for it to come back up. We do have close to 150 users of the software at any given day, so not sure if it reaches capacity or what. However, it resolves rather quickly. I think it's just a little hiccup that will be resolved with time.

Overall: Call Stats, syncing with our CRM for ease of looing up account.

Our entire company uses Tenfold and it does pretty well considering our call volume.

Apr 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like how well Tenfold works with our CRM (Sugar) and allows our company to quantify productivity.

Cons: Tenfold will rarely go through some glitches and either not record call notes or transfer notes to our CRM. This is rare.

Wonderful integration with our CM

Apr 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Ease of adding notes and tracking calls. I can connect to CM and see my opportunities and add to it. Past notes pop up from caller so when I speak with that person I know what we spoke about last. Very helpful!

Cons: Does not link 100% of time. So sometimes it does not show customer that is in our system or it shuts off without being logged out

I use Tenfold all day because of the ease of use and value it adds to all my calls.

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how I can take notes while I call someone and it pushes all that to SFDC for me with the time I was on the phone. Their customer support is top notch as well.

Cons: Once in a while you call someone and your previous call from a couple minues ago pops up (then quickly refreshes). Not a deal breaker but sometimes you think you dialed the wrong number for half a second.

Capterra-loader

Tenfold helps me connect my calls directly to my CRM software, making it seamless and quick.

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how Tenfold allows me to make notes on each phone call and file that phone call with a specific "opportunity" within that contact. I work several deals often with one sales rep, and this allows me to categorize that accordingly. It's a great tool to have, and keeps me organized.

Cons: I wish it was easier to record a conversation through Tenfold. The administrator has the ability to record calls easy; it seems like we have to sign ourselves up to do so.

Overall: Helps organize each call with a specific sales rep and identify what deal you are specifically working on.

Tenfold is SO easy

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it links to Salesforce and is so easy to use, it just pops up on the screen when someone calls or I call them. It helps me remember when I last contacted people, and tracks how long we spoke for so that my bosses can log my call time.

Cons: Like any other software, sometimes it lags or doesn't track something but that's been a rarity lately. They've definitely stepped up their software game!

very use to use, really helps keep my book of business organized

Jan 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Tenfold interacts very well with our other business software, it allows me to manage, note, and track all of my business calls.

User Friendly and Great for large work spaces

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like most about tenfold is the ease of use and integration with other apps as well as the customer support from the team behind

Cons: Technical issues is what I like least about the app, but tenfold is always great at responding and improving the app.

Extremely Satisfied with Tenfold

Dec 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The click-to-dial is best feature to increase productivity. I also appreciate the reliability in the internal tracking. I am able to generate reports of data to track efficiencies which allows me to be strategic in my time management. This software is extremely user friendly and I would highly recommend to others who are evaluating phone CRM software.

Cons: There have been very few occasions when the accuracy is off on inbound calls but it has been rare and isolated events.

Overall: I was able to utilize a reliable software to increase my personal productivity throughout my work day.

Tenfold is a time saver

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tenfold allows me to focus on my productivity and be confident that my follow up will be scheduled properly

Cons: There is occasional downtime, but very little. When there is downtime, it is difficult to tell if data will be entered later

Capterra-loader

Helps me organize and keep track of my conversations

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can record details of my phone conversation which are then saved to my Salesforce on that customer's account. It is very easy to use and helps me keep track of everything going on with each customer.

Cons: Tenfold shows all of the contacts associated with every incoming and outgoing call. Sometimes I accidentally select the wrong contact, and there is no back button for me to go back and select a different contact.

Can't imagine sales without it

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great app! Keeps me organized and working as efficiently as possible. Can't imagine going back to using a spreadsheet as CRM.

Cons: If a contact has two email addresses, it can be difficult to determine to which your saving call logs.

I love the functionality Tenfold has with scheduling and follow up tasks

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the ability to generate self tasks in our CRM right from the Tenfold pop out panel! Generating self tasks from the pop out panel allows me to keep on top of customers' needs.

Cons: If it was one thing, it would be the inability to disconnect from a call after using click to dial in our CRM.

Capterra-loader

Great tool for Account Management!

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ability to schedule follow-ups while dispositioning the call improves efficiency!

Having used other programs for calls, Tenfold stands above with little to no degradation of call quality.

Data integration between Salesforce and Tenfold creates a seamless workflow.

Cons: Limited history is shown when going into 'Recent' on the pop-up window. Having used other software applications, honestly there isn't a lot I don't like about Tenfold!

Fantastic

Dec 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tenfold's click to call makes staying in contact with my customers much easier! And the call tracking is great!

Cons: Sometimes the overlay prevents me from clicking on things on my screen, but I usually just have to click out of it and it works

Capterra-loader

Tenfold has made me more productive!

Dec 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that I can see my productivity on a daily basis. It shows me where I need to improve and areas I am doing well in. I also like the automated dial feature, and the ability to reschedule a call while I am in a call, This is a real time saver.

Overall: It makes me more productive. Keep up the good work you are definitely headed in the right direction!

Easy Integration with Salesforce

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy functionality for my employees is the most important feature. Having the ability to easily manage and input their phone call notes into Tenfold in which automatically transfers to Salesforcee for tracking is effortless. The customer support has been proven to be second to none and take care of our needs asap.

Overall: Easy to utilize and manage.

If you can't rely on your memory

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I no longer have the good memory I once had, being able to see my last notes as a receive a call allows me to have a more personalized relationship with my customers.

Cons: It doesn't always count the right time for calls. Being in sales where you have a metric to follow on calls is important to have this feature accurate.

Seamless Integration

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Tracking calls in Salesforce makes my job so much easier. I can track the reach outs of my team, show speed to response, and identify struggling employees. Easy to use on it's own, easy to track in SF. I reached out to them about an issue I was having and someone reached out immediately.

Capterra-loader

Excellent Program

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use & linking to client page. Have used many CRM/ Phone programs in the past. This is at the top of the list

Overall: Quick & easy use

Capterra-loader

We use this to link in with our Sugar CRM tool allowing quick and accurate dialling and recording

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think the main features we like about the product are the ease of dialling through direct click through to the ability to accurately add call notes to Sugar CRM without the need to go directly in to the record. This is really useful when we are doing a "power hour"

Overall: Ease of monitoring of call volumes and call lengths. Analytics are really useful to compare and contrast.

Capterra-loader

Tenfold is a great click-to-dial tool that integrates with essential applications.

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tenfold's ease of use is its best feature. I can click on a phone number and have it immediately dial on my IP phone. Once the call is complete, a dialogue box slides from the side of the screen to allow me to instantly makes notes. My inputs are aggregated in Salesforce and Tenfold's website so I can view my daily activity easily.

Cons: From time to time, there are minor glitches in IP phone integration, and sometimes call notes are prematurely cut off. Both issues have been resolved with a computer restart.

Overall: I am significantly more efficient because of the streamlined manner in which Tenfold allows me to make calls and record notes immediately afterwards with minimal clicks and no extra effort.

Tenfold Great Click To Dial Tool

Nov 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that the application integrates with Sales Force. The ability to save notes to Sales Force through Tenfold is amazing. It allows me to save time by not having to write notes in sales force in addition to tenfold. The click to dial is also an amazing feature that helps to increase efficiency. Cuts down on the time to manually dial phone numbers.

Cons: Possibly the ability to send email templates through the software would be great. Adding attachment ability to send white papers and e-books, links etc.

Capterra-loader

The ability to make and log calls is a great tool

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is automatic and allows you to add contacts that call in. In addition, it makes use much easier.*

Cons: Sometimes it has to be turned again on when I open a program that it is associated with. I would like that to be a smoother process.

Overall: Ease of use

Tenfold - Very helpful tool

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most important and helpful feature of tenfold is showing you informations about the outgoing and incoming calls if you've saved them. Tenfold reports also the talk time and the number of calls. The tool gives the company the necessary transparency. This saves a lot of time.

Cons: The only thing i have to dislike is that sometimes the system logs itself out. However, the system continues to count the calls.

Great experience with this system

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Tracking is very easy
-Easily can move to next call
-Click to dial
-Easy to install and integrate into my systems

Cons: -Really did not have any cons. I guess sometimes it would duplicate calls, but that did not happen often

Very useful product, helps to track and record communication with customers

Nov 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great Telemarketing tool, helps to track and record communication with customers that one can always refer to for account activity and progress.

Cons: sometimes unable to identify caller even with contact stored in the system, this then takes extra time having to search for contact before saving data

Overall: Helps me to easily make notes and record important topics discussed with customer right away without having to go individually into these accounts to make after call notes.

Capterra-loader

Really good system, has worked ever since we installed the software

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CTD seems to always work.
Great integration with Salesforce, it's really useful being able to type call notes straight into tenfold without having to edit anything in salesforce.

Cons: Sometimes struggles to properly sync to SFDC and show proper call times but that's very rare and not a big problem.

Very helpful in fast paced businesses

Nov 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: No dialing wrong numbers since you don't need to dial yourself, fast and the notes makes it easier to remember customer with each time you called.

Cons: Click to dial fails often but not for long. Sometimes it deducts seconds from the call for no reason and in a call center every second counts.

Overall: Faster calls and notes from each call

Good

Nov 16, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It allows you to keep track of your own productivity for the day and is pretty reliable for the most part.

Cons: We've had problems with tenfold not recording our number of calls or having a severe lag every now and then.

Enjoy using Tenfold

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This product has been introduce to make our work more efficient which really dose help.
Receiving clients information much quicker, tracking all outbound and inbound calls. The support has been great in resolving issues which have been very few.

Capterra-loader

Easy and Effective

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy it is to use, there is so much to work with and even more that you don't realize it does for you.

Cons: We rely on it so much that if we experience technical difficulties, it nearly wipes out our entire day's capabilities.

Overall: Makes my job easier by Tenfold!

It's really nice to see what customer is calling. Caller history is a nice feature as well.

Nov 16, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That I can see what customer is calling and the automatic creation of calls in Salesforce. This way they don't have to be created manually.

Cons: There are technical issues from time to time, where tenfold is not working or creating any calls in Salesforce.

Easy to use and reliable

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It integrates with sales force seamlessly to make capturing calls and adding notes quick and easy.

Cons: Every so often the pop up will not work but it fixes itself quickly and sometimes not all notes will transfer to cases.

Overall: Better work efficiency

Very helpful.

Nov 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really enjoy this software because it helps me stay organized and keeps me on check with the amount of work I have done and how much more I need to do.

Cons: It does not keep the count of the incoming calls I receive. It seems to just double count my outgoing calls.

Overall: It really helps me stick to my tasks at hand but giving me a scale to look at to balance my calls during the day.

Capterra-loader

Great App for a Growing Sales Team

Oct 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition.

Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.

Cons: UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use.

Overall: Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI)

Less failure down time due to excellent customer support.

Capterra-loader

Tenfold is great...when it's functioning

Oct 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of Use
Pop-up window
Time saver
Works great with Saleforce
Click to dial
Live Chat Customer Care

Cons: Disconnects frequently
Matching errors
Click to dial errors
Loading errors
Linking errors
Duplicates

Overall: This products saves time when Click-to-dial and auto calendar feature are engaged.

Tenfold the time saver

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tenfold, the most convenient, time-saving, easy to use, software. Predominantly the click to dial feature tool is what will save you the most time. Just one click and you're a couple seconds away from reaching your client. Alongside the fact that, I can integrate the platform to Salesforce impacts my company's success. Tenfold simplifies the process of having a call-center in every aspect.

Cons: Not much of to write here, the only thing is it logs me off here and there once in a while but just one click away from logging back in.

Pros and Cons of Tenfold

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tenfold is a reliable source to track incoming calls and giving companies to track their employees on their call time. Being the main source that my company uses to help track what the employees are doing , it helps the company i work move.

Cons: Tenfold is a wonderful software to have if your eCommerce company or telemarketing company. But tenfold has their downfalls, as in crashing while your on a call and causing the software not to track what the employee is doing on the phone.

Tenfold has been the perfect solution to our Customer Service Team!

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software was easily integrated into Salesforce and has allowed us to provide a higher level of Customer Service to our clients.

Cons: I wish that the program kept track of every call, whether it was answered or not. This would allow us to better keep track of after hours activity.

Overall: The software has provided a perfect call tracking solution for our company, and the team.

I'm a new user of Tenfold. My company partnered with Tenfold to enhance our calling abilities.

Sep 29, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the fact that Tenfold allows you to fill in notes automatically. Not having to open the notes field the in CRM software is a plus.

Cons: My company uses Netsuite and I don't think that Tenfold is a familiar with the system as other software (Salesforce, etc.) so the adoption has been a bit clunky. Also, the data is sometimes different from RingCentral so we're still figuring out who to "believe."

Overall: We needed a way to accurately measure the total amount of calls coming in and out, both by total volume and also by person. I think Tenfold is helping with that.

Easy to adopt, highly effective.

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tenfold is being used to cut down on 30-50% administrative information input work that goes into operating Salesforce. Tenfold is predominately used in our sales department. Tenfold helps keep sales executives focused on the high impact behavior that continues to drive sales for the company. By helping sales executives quickly and seamlessly input lead information from a call or email, Invaluable has been able to focus more of its time on the phone with prospects or current customers.

Tenfold gives me my time back by automating 50% of CRM busy work.

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how Tenfold allows me to access everything I need to Salesforce from their popup plugin every time I make a call. The email function is great and can be customized for any template. Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged.

Cons: Not much to say here as Tenfold always seems to predict customer concerns and listen closely to feedback and make changes immediately.

Amazing improvement over a short period of time.

Sep 19, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the fact that we can easily track call metrics, enter notes into Salesforce, and click-to-call.

Cons: When it's down, it's not great. We loose all the functionality and it's tough to report daily metrics.

I use Tenfold everyday at work to track my inbound and outbound calls. It works well!

Sep 19, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I like how it tracks the exact time and connectivity rate of my calls. I am able to track how well I connected with my customers.

Cons: Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.

I have used Tenfold for several months at my job.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has a very detailed breakdown of my calls for the day. The colorful pie charts encourage competition between sales reps. It is easy to read.

Cons: Some days the number of calls will be very far off. But for the most part it is very simple to use so I don't have many cons.

Tenfold saves me hours a week!

Sep 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I have used Tenfold for 2 years and love it. It has made my daily tasks more efficient and saves me at least an hour a day. The easy to use pop out makes note taking for calls quick and automatically syncs to SF which allows me to make more dials which equals more sales. Another nice features is the click to dial which allows my X-Lite phone to automatically dial the number also saving me time. I highly recommend Tenfold if you make calls in your line of work. They will not only save you time but make you more money!

Cons: Sometimes the pop out doesn't work and our admin has to restart the program. One suggestion is to be able to make changes to the contact fields without having to go into SF.

Tenfold has improved our company become more efficient

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There has been many different benefits that have come along when using this program. We have been able to improve our dial time with click to dial, and also mostly improved our connection rate with local presence.

Cons: The program does stop working from time to time, but that is few and far between. And when we do have an issue we have been able to have great communication with tenfold, and are able to get the bugs worked out very quickly.

Overall: The best benefits is the connection rate, We have been able to sky rocket the calls we are able to connect to with local presence.

Clean UX and UI! Easy to use!

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. UI and UX are very important to me in day to day operations of a product. The tenfold pop up has exactly what it needs to have, no more, no less. The popup pops up almost instantly. The reporting and gamification dashboard is easy to use as well!

Cons: From a reporting standpoint, there is sometimes a discrepancy between the # of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce. I wish that was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce. It¿d be great if there was a snooze function, where the pop up wouldn¿t pop up for a given time in the event one of my reps need to focus on another task at hand.

Effective Tool for our Sales team

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tenfold is easy to use with a great interface right at your fingertips. Ease of compatibility with Salesforce is crucial. We can track activity, utilize follow-up tasks and have quick insight into inbound and outbound calls. Far superior to our previous Click to Call solution.

Cons: We see all tracking needs met with Tenfold. There are occasional outages but are few and far between!

Tenfold User

Sep 13, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Click to dial is a great feature as well as saving notes for a follow up . I have been using Tenfold at my current job for more than 6 months and I would say it's a great software to use at work.

Cons: Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.

Easy to use and very efficient

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: Tenfold helps keep me organized and with the use of Salesforce, I can effectively reach out to all of my clients. I love that I can take notes during and after my calls and can easily reference those during follow up conversations. This tool is a huge asset and something I use daily.

Cons: Occasional product/tech glitches make it hard to complete daily tasks or stay organized. I find that I use this so much I truly rely on it functioning properly.

Great program that has allowed our company to improve tenfold

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The best part of tenfold is the option that is allowed within the program. With these additional options, it has allowed our company to improve on our call time and response time.

Cons: The only problem i have is on occasion when the system goes down, but we have a fast response time when working with tenfold to get the program up and running again.

Best thing for sales since sliced bread

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability for the entire sales floor to streamline their calls day to day makes the entire process incredibly easy. Coming from a company that did not have this product to here is like night and day.

Cons: Occasionally Tenfold will be delayed or stop altogether. Easy fix of manually logging out and back in.

Simplicity

Sep 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: What makes this product so great is how easy it was to get it downloaded to a new machine, logged in and picking up right where you left off. They make it very simple to leave notes and log calls so you can pick up exactly where you before no matter if it was hours ago or months.

Cons: I would like to see added would be a feature that would allow to you minimize it and move the tab around the screen. This will allow me to place it in different places so I can see all of my other information on that screen without having to scroll.

A Key Component of Staying Organized 7 Productive

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is essential to my day-to-day sales functions. It automatically populates the contact¿s name for an incoming/outgoing call if the number is in the system. Call notes appear easily to remind you of previous conversations with clients, which in turn, causes you to follow up on any outstanding opportunities. Tracking the amount of our calls to each account and the duration of those calls helps us to easily analyze which clients aren¿t being targeting enough. Tenfold¿s customer service is fantastic. If we¿re having an issue, there is always someone available to assist.

Cons: Click to call works more often than not, but every now and then the system crashes. The floating UI doesn¿t always pop out.

One of the best cloud phone platforms out there

Sep 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: -Texting is such a great feature. My e-mail can be hard to spell for some people so I love being able to tell people "hey I'll text you my email."

-I have group chats with my team on Tenfold and it is useful to be able to access it through the iPhone app.

-I make 100s of calls a week. When a prospect calls me back I used to ask, "Who is this?" And the prospect typically would respond with "I don't know you called me!" That was one of the worst feelings. Being able to catalog the prospect's information avoids that issue altogether.

-Easy user-interface is very important to me

Cons: -I randomly get signed out of my iPhone app? Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in.

-Connectivity issues on the desktop. The older guys at our company believe the service should be as reliable as a land line. So they're always complaining about this connection issue.

-I like that this integrates with Salesforce. Although I'm not sure what information it shares and how it works. Because of that I haven't been using this feature.

-Sometimes I'll make a phone call, and the call seems to disappear into nowhere but I can still hear it ringing. The app just won't allow me to disconnect or hang up the call. This doesn't happen all the time. And it only seems to happen with disconnected phone numbers. But it still annoys me.

Overall: Easy integration into our Office 365 suite. Simple interface. Easy to use. IPhone app is functional. Texting. Group chat. Caller ID.

Tenfold was exactly what my team was looking for. We really stress goal setting and accountability.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracking incoming and outgoing calls, length of calls, quality connections, CRM integration.
Tenfold allowed us to stick to our standards of accountability and goal setting with their features.

Cons: To be completely honest there wasn't anything I was displeased with. I guess the only con would be ease of creating our own custom commands for our CRM.

Overall: Improved accountability and goal benchmarks.

Tenfold has helped me organize my daily calls with sales reps.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like Tenfold's ability to identify the caller quickly; as well as present a way to connect with the person you are talking to through LinkedIN or other avenues. My favorite feature is the ability to not only connect a call with a sales rep, but a specific deal you are working on with that rep. I work several deals with each rep and often have different conversations about different deals. This app makes it seamless and easy to connect that conversation with that specific deal.

Tenfold is super easy to use! Makes watching productivity so convenient.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can group members of the sales team so they are under your "Team". This makes it easy to view call numbers side by side.

I also love the feature of syncing to Salesforce so it automatically posts on customer accounts.

Cons: Sometimes it crashes every now and then. When this happens, members of my sales team have to manually log their calls and note them, which makes it a little more time consuming than it normally is.

Overall: Capturing daily call numbers, time spent with our customers talking on the phones, syncing with Salesforce, makes generating call competitions for staff easy!

Tenfold Does the Job.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Tracking number of incoming and outgoing calls, length of calls, the tie ins to our CRM and the ability to customize the commands with our CRM. Tenfold is all about helping you maintain accountability and track results.

Cons: An easier backend portal to customize commands quickly. There isn't much to complain about tenfold, just with my industry it's important to have commands that are concise. Be able to customize those faster would be extreme helpful.

Tenfold the Timesaver!

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Time is money in sales. Tenfold is an extremely reliable software that I rely on throughout my work day. It's shortcuts allows me to work through my day without any interruptions. I am able to take notes while on a call with my clients, linking them to project opportunities that I am currently working on. If I am on the phone for a majority of my day, I am able to backtrack throughout my call history to link the calls to my clients. It is an easy system that is crucial to our teams success.

Absolutely essential to my daily effeciency

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Confidently records all my customer interactions on my Cisco softphone allowing me to increase overall call volume.

Cons: Occasional issue with multiple accounts linked to the same phone number within Saleforce database. Usually able to sort quickly to resolve.

Overall: Increase in overall call volume and reliability of my personal notes and call details being automatically logged. This software helps me ultimate increase my sales.

Absolutely Essential to my Daily Tasks

Aug 31, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the reliability and efficiently of all of my customer interactions being recorded. Tenfold allows me to increase my customer contacts and reliability of my interaction notes. Ultimately helps increase my sales.

Cons: Occasionally Tenfold will have trouble identifying the accurate contact within our Saleforce database when their are multiple accounts linked to a single phone number. Often times related to school districts.

Changed our business

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: As an owner it's important for me to identify bottle necks and create solutions which are measurable. With tenfold incorporated with our phone system and sales force reports and results have improved significantly. We have improved our bottom line significantly with the use of tenfold. It's always great when a customer states "How do you know so much about me and my account" . If only they knew it was all because of tenfold.

Cons: Early on in using tenfold it crashed a few times for us and did not function in the way it should. Aside from that we are happy with tenfold and continue to use it.

Overall: We have been able to save time become more organized.

Tenfold has been a great addition to our daily customer interactions.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Tenfold is extremely easy to use. There are a number of possible ways to record information through the interface, which results in greater connectivity with customers. You have the ability to compare progress and notes with peers via the Tenfold Dashboard.

Tenfold for Management

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Helps get a birds eye view by grouping members of the sales division by team. This way you can group your employees and look at daily productivity numbers side by side. This also helps us with call stat contests we do as a sales division. Gives accurate call duration times, and separates by inbound vs. outbound. Tech support is always friendly, and reliable.

Cons: Sometimes we notice it will crash occasionally, but it doesn't disrupt our organization We simply miss stats that would have helped us manage productivity otherwise. When we do find it crashes, the reps will manually log their calls, with notes.

Very functionally. Easy to navigate. Customer support is very very good.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Support. Very quick answers. Had a question one day and it was answered within seconds by the chat support team.

Cons: Versatility. This could due to our end and limiting our own features. For instance when I am imputing sales details to my customer I wish I could other categories.

Overall: It helps me stay organized. I am not to knowledgeable into the additional reports and features. From the little I do know is very helpful.

Tenfold is a time saver

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tenfold tracks notes, how in depth i connected with my customer and leaves the option to track opportunities within my SalesForce profiles.

Cons: The only slight complaint I have is that sometimes I have to click a phone number multiple times before it call. This happens very rarely.

Overall: Tenfold tracks notes, how in depth i connected with my customer and leaves the option to track opportunities within my SalesForce profiles.

Easy to use + manage. Doesnt crash, keeps track of everything I need.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy and simple. All the analytics are upfront and interface is user friendly. Keeps track of my calls, inbound and outbound. Also is something I would reccomend

Cons: Not too many cons. It would be nice if you could customize the software to a different color but that has nothing to do with functionality. Which I think is great.

Overall: Its easy to use. Its effective. No flash. To the point. It doesnt crash like other similar sotwares I have used in the past. Its very good.

so easy to use

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the ease of use this product gives me to my day to day use. I can easily go thorugh many more calls and that means more money in my pocket.. I also really enjoy the follow up feature.

Cons: every now and then i have to restart my computer in order for click to dial to work.. it doesnt happen often though

Super easy to use!

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love that this is so easy to use every day! It's great for logging calls and keeping track of customer interactions, click to call is very convenient.

Cons: Sometimes it will glitch out and close, but that's every app and may also have to do with the fact that we have so many employees.

Great product that eases the flow of making calls, logging activity. Saves TIME

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product saves me a lot of time. It takes the heavy lifting of the admin work related to logging activity and notes, this way I can focus on the flow of the day by day outbound calls.

Cons: I really like the system, they should start to integrate more sales enablement tools, this way they can be the partner of choice for the entire sales process and tools.

Overall: Saved time, helped with the tedious admin work.

Making telesales more efficient

Aug 30, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Click to dial, inline note taking and live call count make day to day telesales easier to carry out, as well as more effective.

Cons: Integration with Salesforce is not perfect, and in addition to this, not all features are available outside of the US.

Great product...needs some features.

Aug 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician. The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement. The software performed as expected. The popups worked most of the time and performance was never laggy.

Cons: There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be. There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.

Tenfold has helped our company become more efficient!

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that we are able to log calls, and keep track of what happened on each call to look back on. I also like the click to call function, as well as the local presence function. We have noticed a huge increase in people that answer our call with the local presence feature.

Cons: I like least when tenfold stops working, but that is few and far between now. It used to happen all the time, but the bugs have definitley been fixed.

Overall: being able to use our time more efficiently!

Ease of use, good support.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Saves time by at least 20% Auto logs calls and notes Logged calls can be custom on SFDC (Lead, contact, opp, acct) Good metrics and data from previous activities.

Cons: I think they can focus on new Sales Enablement tools but the call tools that I currently use are great!