--- title: "TenFold Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TenFold Software - reviews, pricing plans, popular comparisons to other Application Development products and more." source_url: "https://www.capterra.com/p/144586/Tenfold/" page_type: "product" language: "en" --- # TenFold Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TenFold ## What is TenFold? Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. ## What is TenFold used for? [Application Development](https://www.capterra.com/application-development-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/) Top alternative Featured Overall rating Based on 143 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 1% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TenFold?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.tenfold.com&name=TenFold) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TenFold 4.7 (143) VS. [4.2 (999)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (143) Ease Of Use 4.0 (967) Value For Money 4.6 (117) Value For Money 4.2 (790) Customer Service 4.8 (126) Customer Service 4.0 (762) ## TenFold alternatives Highest Rated [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (4,089)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (826)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about TenFold Overview ### What problems does TenFold solve? TenFold solves slow, manual call workflows by adding click-to-dial, automatic call logging, instant caller identification, and in-call note capture inside CRM systems. It reduces missed follow-ups, scattered customer context, and weak productivity visibility. Sales reps, account managers, support teams, and call center leaders benefit most from faster outreach and clearer performance tracking. Answer based on 104 reviews Overview ### Which roles and teams benefit most from TenFold? TenFold is most used by sales teams, account managers, and business development representatives who need faster call handling, contact visibility, and CRM-linked outreach. Enrollment and admissions staff benefit from streamlined applicant communications, while managers and executives use reporting and activity tracking to monitor team performance and customer interactions. Answer based on 137 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and specific industries is TenFold built for? TenFold is designed for customer-facing teams with more than 10 people that need a faster way to improve efficiency, increase revenue, and unify the customer experience. It is aimed at larger teams rather than small groups, but no specific industries or sectors are identified in the vendor description. Features and Usability ### What are the key features of TenFold? TenFold includes core call management features like click-to-dial, automatic call logging, call notes, caller ID, and inbound/outbound call tracking. Its main differentiators are CRM integration with Salesforce and SugarCRM, plus reporting dashboards and real-time analytics that help teams monitor call volume, talk time, follow-ups, and rep performance. Answer based on 54 reviews Limitations ### Does TenFold have bugs or reliability issues? TenFold works reliably for many teams day to day, but bugs and downtime remain a recurring concern. Sales and call center users mention occasional lag, crashes, syncing problems, and pop-up issues that interrupt work, while many also note that support responds quickly and stability has improved over time. Answer based on 41 reviews Integrations ### Which third-party tools and platforms does TenFold integrate with? TenFold integrates with 13 third-party tools, including telephony platforms such as 3CX, 8x8 Virtual Office, Asterisk, and Vonage Business Communications, plus CRM and business systems like Salesforce Sales Cloud, HubSpot Marketing Hub, NetSuite, SugarCRM, Zendesk Suite, Keap, ConnectWise PSA, Bullhorn Jobscience, and Propertybase Salesforce Edition. Answer based on 18 reviews Getting Started and Support ### What training and onboarding options does TenFold offer? TenFold provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs that teams can review on demand. Answer based on 1 reviews Getting Started and Support ### What customer support options does TenFold offer, and how do users rate the experience? TenFold offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Many users describe support as responsive, knowledgeable, and quick to fix issues, with chat sometimes answering within seconds. Still, some reviewers report difficult contact, slow email follow-up, and delays when troubleshooting outages or bugs. Answer based on 36 reviews Features and Usability ### How well does TenFold handle phone calls and call logging? TenFold makes calling and call logging faster with click-to-dial, caller identification, and automatic notes tied to CRM records. Sales teams and support staff like the saved time and visibility into activity, though some users mention occasional glitches with contact matching, call timing accuracy, duplicate counts, or delayed syncing. Answer based on 54 reviews ## Features AI summary Based on 7,212 Application Development reviews Capterra reviewers highlight these as the features buyers value most when choosing application development software: - **Code Development** (**67%** of reviewers rated this feature as critical) - **Code Editing** (**57%**) - **Workflow Management** (**45%**) TenFold includes **Workflow Management**. However, it does not offer **Code Development** or **Code Editing**. Its **Workflow Management** capabilities help teams coordinate tasks, track progress across development activities, and keep work moving through defined processes, helping businesses maintain consistency and improve day-to-day execution. Workflow Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks API 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Collaboration Tools 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Reporting/Analytics 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems TenFold 51 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Blended Call Center: A call center that both makes and receives calls - By-Extension Reporting: Report incoming and outgoing calls for specific extensions - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Duration: Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Management: Ability to handle large datasets - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Gamification: Games or game-like elements to track progress and reward accomplishments - Goal Management: Allows employees to set and manage work or career related goals - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbound Reporting: Track and monitor incoming call statistics - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Outbound Reporting: Track and monitor outgoing call statistics - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unattended Call Management: Manage calls that were missed or not attended - Website Integration: Seamlessly integrates with 3rd party websites - Who Answered Log: Track calls answered by employees - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (130) 4.6 Based on 130 reviews ## Pricing Value for money 4.6 (117) ### Starting price Free trial not available Value for money 4.6 (117) 4.6 Based on 117 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/)[ 3CX](https://www.capterra.com/p/158704/3CX/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[ Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (126) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (126) 4.8 Based on 126 reviews ## User reviews Overall rating 4.7 Based on 143 reviews Filter by rating 5(108) 4(30) 3(4) 2(1) 1(0) Mentioned topic Sorted by most recent JD John D. Co-Founder | Director of Client Solutions and Technology Information Technology and Services ### "Worse support response than Comcast or any company I've dealt with" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 March 22, 2023 Overall experience is not great and that is 100% attributed to their support response rate. Pros When it works it is great for tracking phone call communications and activity. Cons Their support response is horrendous. Typically a 2-3 week turnaround time between responses via email. Reasons for choosing TenFold TenFold has more API hooks than GoCara which was another option we had available for attaching communication to quotes and opportunities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Atul K. Technical Team Lead Computer Software ### "Keeping an eye on your application development and sales reviews" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 19, 2023 By comparing where we were previously and where we are now with Tenfold, I have discovered that we have actively been growing our daily outbound calls. I can also check how many individuals I reached out to each day and use it as a benchmark for how many I should reach out to the next day. I would strongly advise utilising Tenfold to automate some of the tiresome tasks, like calling and memorising contacts, if you want to enhance productivity in the office. Pros Once everything is said and done, I adore the analytical data that Tenfold offers. It integrates with all of the popular CRMs, is simple to set up, and offers a tonne of automation. I appreciate how easy it is to set up and how well a phone system works with our Salesforce CRM. It offers unparalleled speed compared to its rivals. I enjoy how easily it can be done using the pop-out feature and the little window that is available. Cons I think double dials should be given their own category since they should not be counted towards analytics and may cause results to be skewed. They have been difficult to contact in customer service and do not frequently update. I enjoy these modest upgrades, but I could live without them. Direct dialling or incoming calls are not tracked by it. It would be the ideal programme if it could in some way do that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MV Michelle V. Office Administrator Consumer Goods ### "Tenfold is useful in logging calls and pulling statistics" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 September 28, 2021 It's a helpful tool overall, but could use some tweaking on the floating UI Pros Tenfold makes it easy to log calls accurately and even add new phone numbers to customers in the database. I love that it recognizes phone numbers in the database and pulls up the link to the customer profile, making it easy to answer while answering a call. Being able to pull up statistics on call volumes is a helpful tool for forecasting as well. Cons The floating UI can be annoying at time. It doesn't always stay to the side of the web browser after saving notes. The floating UI will sometimes take forever to load or save, which ends up freezing the browser. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HI Hamza I. SEO Information Technology and Services ### "Easy-to-use software that integrates Salesforce calls seamlessly." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 26, 2021  Tenfold allows users to take a call without interrupting their current job. We now have more call notes than we ever did before, and our follow-up has improved. Pros Easy to set up, and the smoothest integration I've ever seen. Minimal training is required for the intuitive user interface. The only way to enter Salesforce calls without it feeling like a chore. It takes no extra time to track Salesforce calls with Tenfold. This is useful for ensuring that Salesforce is used as a tool rather than a chore. Tenfold is also used by the sales department to display live call analytics on a TV scoreboard. We now have more information and better follow-up for all of our customers. Cons Occasionally, you'll hear a ghost call. If your phone system's connection is lost, you won't be able to recover your data. Occasionally, fewer than once a month, there are issues with the call timer. To get everything to operate properly, I had to change several phone system settings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tanner M. Onboarding Account Manager Retail ### "Great Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2019 It has been great and no major complaints. Pros I like the ease of use for logging my calls in Tenfold to keep track of my conversations I have with my accounts. Cons Sometimes it doesn't show every call but not very often. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Simon C. d Human Resources ### "So full of bugs it is barely usable" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 25, 2019 typical software company, make the sale and then disappear. getting the thing working becomes our problem. Little or no support. Pros The reporting and visibility of activity. Cons barely supported in Australia, buggy integration with Bullhorn. Works one day, doesn't the next. fussy with phone number format. our team dial as much manually as they do use it as it is unreliable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jamie B. Copywriter Building Materials ### "Tenfold helps customer-facing departments work smarter, not harder." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 12, 2019 We're helping all of our sales department work together to help customers. If one salesperson takes the initial call and writes helpful notes in the Tenfold section; then whoever answers the customer's second call is halfway there already. Pros The ability to add notes about the call within the program changed a lot of how our office works towards leads. Cons The pop-ups can actually be a little bit finicky and hard to move around while on the phone with someone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Vice President, Sales and Marketing Operations Sports ### "tenfold" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 1, 2019 Pros I liked the built-in analytics for calls Cons Did not like how it was priced per users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kevin C. Account Manager Consumer Goods ### "Streamlines Communication" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 September 6, 2018 Pros The feature runs rather smoothly when working. Cons Consistently breaks down. Customer support has been helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GN G. N. Property management Railroad Manufacture ### "Awesome product for company conference calls and interoffice communication " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 23, 2018 Pros Tenfold has helped us be more efficient in our conference calls with different properties and owners. We are able to keep up with call logs and even share notes and comments with each other while in sessions. You can use pop ups also for quick answers to questions. Cons There are no cons. It has been a great addition for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144586/Tenfold/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Bitrix24 vs TenFold](https://www.capterra.com/compare/113540-144586/Bitrix24-vs-Tenfold)