Who Uses This Software?

Customer facing teams, larger than 10 people, who want a fast way to become more efficient, increase revenue, and unify the customer experience.


Average Ratings

79 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Tenfold
  • www.tenfold.com
  • Founded 2014
  • United States

About Tenfold

Tenfold helps companies have better customer conversations. The classic delays and frustrations of calling into a business become a thing of the past. When you talk to a company using Tenfold, the rep has all the relevant customer information right in front of them in one place. Best of all, it works in real-time and behind the scenes. Our mission is to put bad customer service out of business, on the phone or wherever it may hide.


Tenfold Features

  • By-Extension Reporting
  • Call Duration
  • Call Monitoring
  • Call Volume
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Unattended Call Management
  • Who Answered Log
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking
  • Analytics / ROI Tracking
  • Campaign Segmentation
  • Channel Management
  • Contact Management
  • Content / Blogging Platform
  • Direct Mail Management
  • Email Drip Campaigns
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multivariate Testing
  • Referrals / Affiliates
  • Search Marketing
  • Social Marketing
  • Website Visitor Tracking
  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management
  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Tenfold Reviews Recently Reviewed!

Tenfold - Very helpful tool

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The most important and helpful feature of tenfold is showing you informations about the outgoing and incoming calls if you've saved them. Tenfold reports also the talk time and the number of calls. The tool gives the company the necessary transparency. This saves a lot of time.

Cons: The only thing i have to dislike is that sometimes the system logs itself out. However, the system continues to count the calls.

Great experience with this system

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: -Tracking is very easy
-Easily can move to next call
-Click to dial
-Easy to install and integrate into my systems

Cons: -Really did not have any cons. I guess sometimes it would duplicate calls, but that did not happen often

Very useful product, helps to track and record communication with customers

Nov 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Great Telemarketing tool, helps to track and record communication with customers that one can always refer to for account activity and progress.

Cons: sometimes unable to identify caller even with contact stored in the system, this then takes extra time having to search for contact before saving data

Overall: Helps me to easily make notes and record important topics discussed with customer right away without having to go individually into these accounts to make after call notes.

89b42c1a93dbc92cb70631881fb97324

Really good system, has worked ever since we installed the software

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: CTD seems to always work.
Great integration with Salesforce, it's really useful being able to type call notes straight into tenfold without having to edit anything in salesforce.

Cons: Sometimes struggles to properly sync to SFDC and show proper call times but that's very rare and not a big problem.

Very helpful in fast paced businesses

Nov 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: No dialing wrong numbers since you don't need to dial yourself, fast and the notes makes it easier to remember customer with each time you called.

Cons: Click to dial fails often but not for long. Sometimes it deducts seconds from the call for no reason and in a call center every second counts.

Overall: Faster calls and notes from each call

Good

Nov 16, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It allows you to keep track of your own productivity for the day and is pretty reliable for the most part.

Cons: We've had problems with tenfold not recording our number of calls or having a severe lag every now and then.

Enjoy using Tenfold

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This product has been introduce to make our work more efficient which really dose help.
Receiving clients information much quicker, tracking all outbound and inbound calls. The support has been great in resolving issues which have been very few.

B3909833b922b9514f0dfd82de22b315

Easy and Effective

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like how easy it is to use, there is so much to work with and even more that you don't realize it does for you.

Cons: We rely on it so much that if we experience technical difficulties, it nearly wipes out our entire day's capabilities.

Overall: Makes my job easier by Tenfold!

It's really nice to see what customer is calling. Caller history is a nice feature as well.

Nov 16, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That I can see what customer is calling and the automatic creation of calls in Salesforce. This way they don't have to be created manually.

Cons: There are technical issues from time to time, where tenfold is not working or creating any calls in Salesforce.

Easy to use and reliable

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It integrates with sales force seamlessly to make capturing calls and adding notes quick and easy.

Cons: Every so often the pop up will not work but it fixes itself quickly and sometimes not all notes will transfer to cases.

Overall: Better work efficiency

Very helpful.

Nov 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I really enjoy this software because it helps me stay organized and keeps me on check with the amount of work I have done and how much more I need to do.

Cons: It does not keep the count of the incoming calls I receive. It seems to just double count my outgoing calls.

Overall: It really helps me stick to my tasks at hand but giving me a scale to look at to balance my calls during the day.

C9d2c89ee1ee1c980fd69403b18f038c

Great App for a Growing Sales Team

Oct 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition.

Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.

Cons: UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use.

Overall: Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI)

Less failure down time due to excellent customer support.

Cd58c20d1bc331a0a5343c3b4309b9f7

Tenfold is great...when it's functioning

Oct 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use
Pop-up window
Time saver
Works great with Saleforce
Click to dial
Live Chat Customer Care

Cons: Disconnects frequently
Matching errors
Click to dial errors
Loading errors
Linking errors
Duplicates

Overall: This products saves time when Click-to-dial and auto calendar feature are engaged.

Tenfold the time saver

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Tenfold, the most convenient, time-saving, easy to use, software. Predominantly the click to dial feature tool is what will save you the most time. Just one click and you're a couple seconds away from reaching your client. Alongside the fact that, I can integrate the platform to Salesforce impacts my company's success. Tenfold simplifies the process of having a call-center in every aspect.

Cons: Not much of to write here, the only thing is it logs me off here and there once in a while but just one click away from logging back in.

Pros and Cons of Tenfold

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Tenfold is a reliable source to track incoming calls and giving companies to track their employees on their call time. Being the main source that my company uses to help track what the employees are doing , it helps the company i work move.

Cons: Tenfold is a wonderful software to have if your eCommerce company or telemarketing company. But tenfold has their downfalls, as in crashing while your on a call and causing the software not to track what the employee is doing on the phone.

Tenfold has been the perfect solution to our Customer Service Team!

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software was easily integrated into Salesforce and has allowed us to provide a higher level of Customer Service to our clients.

Cons: I wish that the program kept track of every call, whether it was answered or not. This would allow us to better keep track of after hours activity.

Overall: The software has provided a perfect call tracking solution for our company, and the team.

I'm a new user of Tenfold. My company partnered with Tenfold to enhance our calling abilities.

Sep 29, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact that Tenfold allows you to fill in notes automatically. Not having to open the notes field the in CRM software is a plus.

Cons: My company uses Netsuite and I don't think that Tenfold is a familiar with the system as other software (Salesforce, etc.) so the adoption has been a bit clunky. Also, the data is sometimes different from RingCentral so we're still figuring out who to "believe."

Overall: We needed a way to accurately measure the total amount of calls coming in and out, both by total volume and also by person. I think Tenfold is helping with that.

Easy to adopt, highly effective.

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Tenfold is being used to cut down on 30-50% administrative information input work that goes into operating Salesforce. Tenfold is predominately used in our sales department. Tenfold helps keep sales executives focused on the high impact behavior that continues to drive sales for the company. By helping sales executives quickly and seamlessly input lead information from a call or email, Invaluable has been able to focus more of its time on the phone with prospects or current customers.

Tenfold gives me my time back by automating 50% of CRM busy work.

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love how Tenfold allows me to access everything I need to Salesforce from their popup plugin every time I make a call. The email function is great and can be customized for any template. Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged.

Cons: Not much to say here as Tenfold always seems to predict customer concerns and listen closely to feedback and make changes immediately.

Amazing improvement over a short period of time.

Sep 19, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love the fact that we can easily track call metrics, enter notes into Salesforce, and click-to-call.

Cons: When it's down, it's not great. We loose all the functionality and it's tough to report daily metrics.

I use Tenfold everyday at work to track my inbound and outbound calls. It works well!

Sep 19, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like how it tracks the exact time and connectivity rate of my calls. I am able to track how well I connected with my customers.

Cons: Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.

I have used Tenfold for several months at my job.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software has a very detailed breakdown of my calls for the day. The colorful pie charts encourage competition between sales reps. It is easy to read.

Cons: Some days the number of calls will be very far off. But for the most part it is very simple to use so I don't have many cons.

Tenfold saves me hours a week!

Sep 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I have used Tenfold for 2 years and love it. It has made my daily tasks more efficient and saves me at least an hour a day. The easy to use pop out makes note taking for calls quick and automatically syncs to SF which allows me to make more dials which equals more sales. Another nice features is the click to dial which allows my X-Lite phone to automatically dial the number also saving me time. I highly recommend Tenfold if you make calls in your line of work. They will not only save you time but make you more money!

Cons: Sometimes the pop out doesn't work and our admin has to restart the program. One suggestion is to be able to make changes to the contact fields without having to go into SF.

Tenfold has improved our company become more efficient

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There has been many different benefits that have come along when using this program. We have been able to improve our dial time with click to dial, and also mostly improved our connection rate with local presence.

Cons: The program does stop working from time to time, but that is few and far between. And when we do have an issue we have been able to have great communication with tenfold, and are able to get the bugs worked out very quickly.

Overall: The best benefits is the connection rate, We have been able to sky rocket the calls we are able to connect to with local presence.

Clean UX and UI! Easy to use!

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. UI and UX are very important to me in day to day operations of a product. The tenfold pop up has exactly what it needs to have, no more, no less. The popup pops up almost instantly. The reporting and gamification dashboard is easy to use as well!

Cons: From a reporting standpoint, there is sometimes a discrepancy between the # of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce. I wish that was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce. It¿d be great if there was a snooze function, where the pop up wouldn¿t pop up for a given time in the event one of my reps need to focus on another task at hand.

Effective Tool for our Sales team

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Tenfold is easy to use with a great interface right at your fingertips. Ease of compatibility with Salesforce is crucial. We can track activity, utilize follow-up tasks and have quick insight into inbound and outbound calls. Far superior to our previous Click to Call solution.

Cons: We see all tracking needs met with Tenfold. There are occasional outages but are few and far between!

Tenfold User

Sep 13, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Click to dial is a great feature as well as saving notes for a follow up . I have been using Tenfold at my current job for more than 6 months and I would say it's a great software to use at work.

Cons: Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.

Easy to use and very efficient

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Tenfold helps keep me organized and with the use of Salesforce, I can effectively reach out to all of my clients. I love that I can take notes during and after my calls and can easily reference those during follow up conversations. This tool is a huge asset and something I use daily.

Cons: Occasional product/tech glitches make it hard to complete daily tasks or stay organized. I find that I use this so much I truly rely on it functioning properly.

Great program that has allowed our company to improve tenfold

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The best part of tenfold is the option that is allowed within the program. With these additional options, it has allowed our company to improve on our call time and response time.

Cons: The only problem i have is on occasion when the system goes down, but we have a fast response time when working with tenfold to get the program up and running again.

Best thing for sales since sliced bread

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ability for the entire sales floor to streamline their calls day to day makes the entire process incredibly easy. Coming from a company that did not have this product to here is like night and day.

Cons: Occasionally Tenfold will be delayed or stop altogether. Easy fix of manually logging out and back in.

Simplicity

Sep 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What makes this product so great is how easy it was to get it downloaded to a new machine, logged in and picking up right where you left off. They make it very simple to leave notes and log calls so you can pick up exactly where you before no matter if it was hours ago or months.

Cons: I would like to see added would be a feature that would allow to you minimize it and move the tab around the screen. This will allow me to place it in different places so I can see all of my other information on that screen without having to scroll.

A Key Component of Staying Organized 7 Productive

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This software is essential to my day-to-day sales functions. It automatically populates the contact¿s name for an incoming/outgoing call if the number is in the system. Call notes appear easily to remind you of previous conversations with clients, which in turn, causes you to follow up on any outstanding opportunities. Tracking the amount of our calls to each account and the duration of those calls helps us to easily analyze which clients aren¿t being targeting enough. Tenfold¿s customer service is fantastic. If we¿re having an issue, there is always someone available to assist.

Cons: Click to call works more often than not, but every now and then the system crashes. The floating UI doesn¿t always pop out.

One of the best cloud phone platforms out there

Sep 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: -Texting is such a great feature. My e-mail can be hard to spell for some people so I love being able to tell people "hey I'll text you my email."

-I have group chats with my team on Tenfold and it is useful to be able to access it through the iPhone app.

-I make 100s of calls a week. When a prospect calls me back I used to ask, "Who is this?" And the prospect typically would respond with "I don't know you called me!" That was one of the worst feelings. Being able to catalog the prospect's information avoids that issue altogether.

-Easy user-interface is very important to me

Cons: -I randomly get signed out of my iPhone app? Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in.

-Connectivity issues on the desktop. The older guys at our company believe the service should be as reliable as a land line. So they're always complaining about this connection issue.

-I like that this integrates with Salesforce. Although I'm not sure what information it shares and how it works. Because of that I haven't been using this feature.

-Sometimes I'll make a phone call, and the call seems to disappear into nowhere but I can still hear it ringing. The app just won't allow me to disconnect or hang up the call. This doesn't happen all the time. And it only seems to happen with disconnected phone numbers. But it still annoys me.

Overall: Easy integration into our Office 365 suite. Simple interface. Easy to use. IPhone app is functional. Texting. Group chat. Caller ID.

Tenfold was exactly what my team was looking for. We really stress goal setting and accountability.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Tracking incoming and outgoing calls, length of calls, quality connections, CRM integration.
Tenfold allowed us to stick to our standards of accountability and goal setting with their features.

Cons: To be completely honest there wasn't anything I was displeased with. I guess the only con would be ease of creating our own custom commands for our CRM.

Overall: Improved accountability and goal benchmarks.

Tenfold has helped me organize my daily calls with sales reps.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like Tenfold's ability to identify the caller quickly; as well as present a way to connect with the person you are talking to through LinkedIN or other avenues. My favorite feature is the ability to not only connect a call with a sales rep, but a specific deal you are working on with that rep. I work several deals with each rep and often have different conversations about different deals. This app makes it seamless and easy to connect that conversation with that specific deal.

Tenfold is super easy to use! Makes watching productivity so convenient.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: You can group members of the sales team so they are under your "Team". This makes it easy to view call numbers side by side.

I also love the feature of syncing to Salesforce so it automatically posts on customer accounts.

Cons: Sometimes it crashes every now and then. When this happens, members of my sales team have to manually log their calls and note them, which makes it a little more time consuming than it normally is.

Overall: Capturing daily call numbers, time spent with our customers talking on the phones, syncing with Salesforce, makes generating call competitions for staff easy!

Tenfold Does the Job.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Tracking number of incoming and outgoing calls, length of calls, the tie ins to our CRM and the ability to customize the commands with our CRM. Tenfold is all about helping you maintain accountability and track results.

Cons: An easier backend portal to customize commands quickly. There isn't much to complain about tenfold, just with my industry it's important to have commands that are concise. Be able to customize those faster would be extreme helpful.

Tenfold the Timesaver!

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Time is money in sales. Tenfold is an extremely reliable software that I rely on throughout my work day. It's shortcuts allows me to work through my day without any interruptions. I am able to take notes while on a call with my clients, linking them to project opportunities that I am currently working on. If I am on the phone for a majority of my day, I am able to backtrack throughout my call history to link the calls to my clients. It is an easy system that is crucial to our teams success.

Absolutely essential to my daily effeciency

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Confidently records all my customer interactions on my Cisco softphone allowing me to increase overall call volume.

Cons: Occasional issue with multiple accounts linked to the same phone number within Saleforce database. Usually able to sort quickly to resolve.

Overall: Increase in overall call volume and reliability of my personal notes and call details being automatically logged. This software helps me ultimate increase my sales.

Absolutely Essential to my Daily Tasks

Aug 31, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the reliability and efficiently of all of my customer interactions being recorded. Tenfold allows me to increase my customer contacts and reliability of my interaction notes. Ultimately helps increase my sales.

Cons: Occasionally Tenfold will have trouble identifying the accurate contact within our Saleforce database when their are multiple accounts linked to a single phone number. Often times related to school districts.

Changed our business

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: As an owner it's important for me to identify bottle necks and create solutions which are measurable. With tenfold incorporated with our phone system and sales force reports and results have improved significantly. We have improved our bottom line significantly with the use of tenfold. It's always great when a customer states "How do you know so much about me and my account" . If only they knew it was all because of tenfold.

Cons: Early on in using tenfold it crashed a few times for us and did not function in the way it should. Aside from that we are happy with tenfold and continue to use it.

Overall: We have been able to save time become more organized.

Tenfold has been a great addition to our daily customer interactions.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Tenfold is extremely easy to use. There are a number of possible ways to record information through the interface, which results in greater connectivity with customers. You have the ability to compare progress and notes with peers via the Tenfold Dashboard.

Tenfold for Management

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Helps get a birds eye view by grouping members of the sales division by team. This way you can group your employees and look at daily productivity numbers side by side. This also helps us with call stat contests we do as a sales division. Gives accurate call duration times, and separates by inbound vs. outbound. Tech support is always friendly, and reliable.

Cons: Sometimes we notice it will crash occasionally, but it doesn't disrupt our organization We simply miss stats that would have helped us manage productivity otherwise. When we do find it crashes, the reps will manually log their calls, with notes.

Very functionally. Easy to navigate. Customer support is very very good.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer Support. Very quick answers. Had a question one day and it was answered within seconds by the chat support team.

Cons: Versatility. This could due to our end and limiting our own features. For instance when I am imputing sales details to my customer I wish I could other categories.

Overall: It helps me stay organized. I am not to knowledgeable into the additional reports and features. From the little I do know is very helpful.

Tenfold is a time saver

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Tenfold tracks notes, how in depth i connected with my customer and leaves the option to track opportunities within my SalesForce profiles.

Cons: The only slight complaint I have is that sometimes I have to click a phone number multiple times before it call. This happens very rarely.

Overall: Tenfold tracks notes, how in depth i connected with my customer and leaves the option to track opportunities within my SalesForce profiles.

Easy to use + manage. Doesnt crash, keeps track of everything I need.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Its easy and simple. All the analytics are upfront and interface is user friendly. Keeps track of my calls, inbound and outbound. Also is something I would reccomend

Cons: Not too many cons. It would be nice if you could customize the software to a different color but that has nothing to do with functionality. Which I think is great.

Overall: Its easy to use. Its effective. No flash. To the point. It doesnt crash like other similar sotwares I have used in the past. Its very good.

so easy to use

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the ease of use this product gives me to my day to day use. I can easily go thorugh many more calls and that means more money in my pocket.. I also really enjoy the follow up feature.

Cons: every now and then i have to restart my computer in order for click to dial to work.. it doesnt happen often though

Super easy to use!

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love that this is so easy to use every day! It's great for logging calls and keeping track of customer interactions, click to call is very convenient.

Cons: Sometimes it will glitch out and close, but that's every app and may also have to do with the fact that we have so many employees.

Great product that eases the flow of making calls, logging activity. Saves TIME

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This product saves me a lot of time. It takes the heavy lifting of the admin work related to logging activity and notes, this way I can focus on the flow of the day by day outbound calls.

Cons: I really like the system, they should start to integrate more sales enablement tools, this way they can be the partner of choice for the entire sales process and tools.

Overall: Saved time, helped with the tedious admin work.

Making telesales more efficient

Aug 30, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Click to dial, inline note taking and live call count make day to day telesales easier to carry out, as well as more effective.

Cons: Integration with Salesforce is not perfect, and in addition to this, not all features are available outside of the US.

Great product...needs some features.

Aug 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician. The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement. The software performed as expected. The popups worked most of the time and performance was never laggy.

Cons: There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be. There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.

Tenfold has helped our company become more efficient!

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that we are able to log calls, and keep track of what happened on each call to look back on. I also like the click to call function, as well as the local presence function. We have noticed a huge increase in people that answer our call with the local presence feature.

Cons: I like least when tenfold stops working, but that is few and far between now. It used to happen all the time, but the bugs have definitley been fixed.

Overall: being able to use our time more efficiently!

Ease of use, good support.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Saves time by at least 20% Auto logs calls and notes Logged calls can be custom on SFDC (Lead, contact, opp, acct) Good metrics and data from previous activities.

Cons: I think they can focus on new Sales Enablement tools but the call tools that I currently use are great!

Great Tool for the Workplace

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Tenfold had made my job so much easier, it has quite a few great features its lets me set up follow up tasks with my customers, allows me to keep track and records of my previous conversations, and customer service will go out of their way to make sure your problem is resolved. Overall a great tool and has my recommendation to anyone who is contemplating getting it for their organization.

Cons: The update time with Tenfold sometimes seems to take forever ( that whole day occasionally ) and when it does it makes my day much harder then it needs to be, although I am not sure if it my works internal IT that takes a day to update the tool or Tenfold themselves.

Overall: I have gotten may benefits from this tool. Tenfold has made my job much easier with managing my customer relations, setting follow ups, keeping track of my tasks for the day; it has boosted my connection rate with the local presence tool anywhere from 10-25% daily. It seems to work perfectly with Salesforce as well.

I love Tenfold it allows me to keep track of my interactions with my Dealers and keep good notes on

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It keeps great notes it applies directly to my dealer accounts and keeps me well aware of you I speak with and when.

Cons: At times it does not connect to calls, and it would be great if it could track Skype calls. I also would like to be able to search in tenfold.

Great system for my job!!

Aug 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I enjoy that for my day to day job I can go in and track my work and progress and compare it to my teammates each day to see how I am performing.

Cons: I have noticed recently that whenever I open Tenfold it loads and then about 10 seconds later it reloads again and not that that is a huge issue it is just inconvenient.

Tenfold is a great software tool for making and tracking calls!

Aug 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ability to integrate Tenfold's calling platform directly into our CRM (Salesforce) is extremely helpful. In addition, the ability to call most numbers from any browser window using the 'click-to-dial' feature ensures that calls can always be made quickly using the product, and this is a huge time saver (over manually dialing numbers). Also, Tenfold monitors all calls, so that call counts (inbound vs outbound), and call duration, can all be tracked and compared against co-workers, and this allows work to be far more quantifiable and useful for reviewing personal or team productivity. Lastly, the product is extremely versatile and feature rich, so that each person can use it how they see fit, and their support team is excellent.

Cons: During a live call, Tenfold allows Notes, to be automatically entered into Saleforce's task data, however, if the comments are too long for the 'call notes' they roll over into the 'comments' section, with no indication that that is where there have gone, which means they can be missed, or just harder to locate later. In addition, 'click-to-dial' does not work on all numbers one may find while browsing, and occasionally the chrome extension must be reset to get things up and running again, but these are rare and minor inconveniences.

Overall: The largest benefit is the time savings from its integration with Salesforce, and the 'click-to-dial' feature which eliminates the need to manually dial numbers. The next best thing about this software is the productivity tracking it allows.

why I enjoy tenfold

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that it is easy to track my goals, and reach my goals daily, as well as log my call information correctly. Make my day easier, as well as working actually fun!

Cons: I do not like how tenfold shows up on every page when I am also making calls and doing other things.

Huge Time Saver that results in huge ROI!!

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that I can make calls right in my CRM system automatically with a hyperlinked number created by Tenfold. I like easily adding notes very easily and quickly that Tenfold will add to my CRM system. I like the caller ID. I like how I can quickly go back to prior calls to look at notes. It is a huge time saver based on having to do things manually in the past.

Cons: Tenfold doesn't give you the option to change the color of their APP. Also, the pop out window sometimes pops out randomly.

Tenfold has helped us streamline our operations and more easily track our metrics.

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It helps our account managers and sales reps navigate through our day-to-day operations seamlessly. Because of this, we can track our progress easier, have saved countless hours on the operational front and increased our revenue streams by over 10%

Tenfold Overall Experience

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The add-on allows you to view a detailed report of all inbound and outbound calls for the day. It breaks down the amount of calls that each rep has conducted as well as hot spots during the day that appear to be the best times to contact current customers or even prospects. The product is easily compatible with Salesforce which I recommend each sales team uses.

Cons: The product (like anything else that is technology) tends to have its kinks. In the last 3 months we have noticed that the our talk time has doubled, even tripled on occasion. This gives us a false report of what is going on throughout the sales team. If we do not know precisely the calls we are making, it is tough to hit our sales goals as a unit. Generally the more customers you call and eventually speak with, the higher our penetration rate tends to be for providing additional solutions.

Overall: Not only do you get a breakdown of your individual performance but you get a breakdown of the whole sales team's performance. Each call is broken down by the amount of time in which you're on the phone with the customer. We tend to check up on our existing customers so it becomes very vital to stay on the phone as long as we need to extract information to be as useful as possible to ensure the quality of our solutions we offer throughout each business line.

Tenfold review

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is a great product. It allows me to keep great notes on my dealer calls. In an effort to make effective contact I think this is great.

Cons: At times I lose call information, which is not good but I can go back and note a call which sometimes takes more time and effort to do manually.

A Must Have for All Sales and Sales Development Teams

Oct 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Who knew you could sync your phone activity with your CRM so easily...and with such an inexpensive tool!? My time is more efficient, better prepared to do callbacks and always has our notes at our fingertips and it makes using the phone to call back (much better results than email) so much easier to do. For those making a high volume of calls and phone activity, you should definitely be using callinize.

Pros: Huge time saver for me and my team (both the SDR team and sales team). My notes are also 100 times better now and it's easier to log all activity rather than just doing it when I have time or catching up later on (aka never doing it).

Cons: I didn't really see any cons with using Callinize. The one feature that they didn't offer was a dialer but I've never really used that type of sales as I prefer a more targeted approach, so it wasn't really all that negative for me.

This is a must for anyone that uses Sales Force

Oct 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is an amazing product with amazing support.

Pros: improves efficiency with the team, easy of use and amazing support. This program blows away any other system, the team that supports this program is second to none. The system is accurate, fast, searchable and scalable. The team listens to what you are asking for and delivers 100%.

Cons: There are minumal times it has system outages.

Callinize is a No Brainer

Oct 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: We have used Callinize at IHG for almost a year and have been very happy with the product, delivered results, and their customer support. Callinize is a must have for anyone wanting to streamline their efficiencies, maximize their time, and leverage their resources. Callinize is extremely easy to use and takes productivity reporting to a whole new level. This company realizes the value of a customer and works hard to earn and retain the trust and relationship with it's customers.

Pros: Ease of setting up users within the system. Scalability of the product. Flexibility within the browser windows. Amount of information instantly displayed. Saving of key strokes & mouse clicks during searches. Reporting, Reporting, Reporting - literally saved hours from previous reporting mechanisms.

Cons: Like any other computer platform there will be hiccups, server crashes, etc... CRM customizations could cause mapping issues with Callinize. HOWEVER Callinize worked hard to make their product work with our customizations. Few instances where a system change would happen and we need an update. 8 out of 10 times the issue would be our own company network issue. Callinize would instantly get working on whatever issue would come up and work with our internal team to resolve the issue.

A tool so great Dale Carnegie would use it!

Oct 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: While reading Dale Carnegie's "How to Win Friends and Influence People" I took away two important lessons.

1. You should talk in terms of the other person's interest.
2. Make them feel important, and do it sincerely.

Callinize allows me to do just that with every customer that calls. As soon as my phone rings I know exactly who is calling and what interactions have recently taken place. This affords me the ability to greet them with the sweetest word in their vocabulary, their name. I can hear the smile on my customer's face when I greet them with a "Good morning John!" and immediately pick up where we left off.

Callinize is a must have for anyone that wants to give their customers the VIP experience!

Vendor Response

by Tenfold on September 09, 2016

Thank you

Incredible Product!

Oct 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Callinize revolutionized the way my team sells. It made my life as a sales leader easier, and made my team more productive from day 1. Very intuitive with phenomenal support. Highly recommended!

Great App, Great Team, Great Support, Great Value

Sep 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We love Callinize and cant imagine not having it. And the people behind it seem to really care about me and my needs and they love their product. All my requests are addressed in a timely manner and they work with me to understand my needs to learn how to improve the app. And value for the cost per user is off the charts!

Vendor Response

by Tenfold on September 28, 2015

Thank you!

Excellent Add-On for Business

Sep 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: One of the biggest challenges in using any CRM is the manual effort and mental discipline required to log calls. By integrating Callinize with the CRM, we no longer have to think about it. Calls are automatically associated with accounts of record or the opportunity to create a new account is provided. This functionality is going to become second nature, just like using voice mail or e-mail!

Vendor Response

by Tenfold on September 28, 2015

Thank you!

Callinize is great!

Sep 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Callinize really helps with organizing my calls. It also saves a lot of time by saving activities and creating new tasks for me in SFDC. Their support line has been outstanding with helping learn the process. Now, it's easy. Thank you Dan!

Vendor Response

by Tenfold on September 28, 2015

Thank you!

Increase Productivity with Callinize

Sep 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Operating in a fast paced sales environment, we are constantly looking for ways to become more efficient. Callinize has allowed us to do just that with increased call volume, faster navigation through SalesForce, improved customer service through better task management, and increased quality of note taking on calls. Our sales reps are able to identify clients in our data base much quicker as they call in using the Callinize pop-up window. Reps now call through a higher volume prospects utilizing the click to dial feature and can simultaneously log the call activity while setting a follow up task which saves us lots of time. In an industry where time is your enemy, this application is priceless. The Callinize customer service is very responsive which is hard to come by these days. I would recommend this solution to anyone looking to improve efficiency and increase productivity.

Vendor Response

by Tenfold on September 29, 2015

Thank you!

Callinize is a Must Have Add-On

Sep 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Callinize should be an automatic add-on when purchasing Salesforce. IHG being the largest franchise hotel company on the plant depends on my team to support 4,800+ hotels globally. We needed a more effective way to recognize/identify our callers, and efficient way to pre-populate case screens.

Callinize has been a great solution and their team has worked diligently with us to ensure our needs are met. The administrator website it straightforward and simple to use. Callinize provides better in-depth analytics than even our current Avaya phone system. The statistics are tied directly into Salesforce, so I¿m able to create customized call reports around the Callinize data easily via standard Salesforce Reporting.

I would highly recommend Callinize for your company.

Vendor Response

by Tenfold on September 28, 2015

Thank you!

Callinize- user friendly and very efficient

Sep 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: At work I typically make 80 calls per day. I cannot imagine making those calls without Callinize. It's a brilliant product! It has made making calls a lot more efficient to click to dial people.

Vendor Response

by Tenfold on September 26, 2015

Thanks!

Every Inside Sales Team needs this App

Sep 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our inside sales team was difficult to track and wasting tons of time manually dialing phone numbers. With Callinize, now they click to call on any phone numbers inside of Salesforce and are instantly connected to the prospects they want to talk to. Since all of their calls are logged and Callinize provides awesome reporting functionality, I can always go in to my dashboard and see how my sales team is doing on any given day. Anyone interested in closing more deals and getting better call reporting in place needs to get Callinize up and running!

Vendor Response

by Tenfold on September 25, 2015

Thank you!

Amazing Product! Even better support! Love this Application!

Sep 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Callinize is so simple to set up and even easier to use. Their team helped me get up and running in only a few minutes and we can now log all of my calls in Salesforce and instantly click and call any leads or contacts in the CRM.

Vendor Response

by Tenfold on September 25, 2015

Thank you!

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely