Who Uses This Software?

Customer facing teams, larger than 10 people, who want a fast way to become more efficient, increase revenue, and unify the customer experience.


Average Ratings

145 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Tenfold
  • www.tenfold.com
  • Founded 2014
  • United States

About Tenfold

Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.


Tenfold Features

  • By-Extension Reporting
  • Call Duration
  • Call Monitoring
  • Call Volume
  • Caller Identification
  • Inbound Reporting
  • Outbound Reporting
  • Unattended Call Management
  • Who Answered Log
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking
  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management
  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Tenfold Reviews Recently Reviewed!


Tenfold is a great software tool for making and tracking calls!

Aug 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The ability to integrate Tenfold's calling platform directly into our CRM (Salesforce) is extremely helpful. In addition, the ability to call most numbers from any browser window using the 'click-to-dial' feature ensures that calls can always be made quickly using the product, and this is a huge time saver (over manually dialing numbers). Also, Tenfold monitors all calls, so that call counts (inbound vs outbound), and call duration, can all be tracked and compared against co-workers, and this allows work to be far more quantifiable and useful for reviewing personal or team productivity. Lastly, the product is extremely versatile and feature rich, so that each person can use it how they see fit, and their support team is excellent.

Cons: During a live call, Tenfold allows Notes, to be automatically entered into Saleforce's task data, however, if the comments are too long for the 'call notes' they roll over into the 'comments' section, with no indication that that is where there have gone, which means they can be missed, or just harder to locate later. In addition, 'click-to-dial' does not work on all numbers one may find while browsing, and occasionally the chrome extension must be reset to get things up and running again, but these are rare and minor inconveniences.

Overall: The largest benefit is the time savings from its integration with Salesforce, and the 'click-to-dial' feature which eliminates the need to manually dial numbers. The next best thing about this software is the productivity tracking it allows.

One of the best cloud phone platforms out there

Sep 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Texting is such a great feature. My e-mail can be hard to spell for some people so I love being able to tell people "hey I'll text you my email."

-I have group chats with my team on Tenfold and it is useful to be able to access it through the iPhone app.

-I make 100s of calls a week. When a prospect calls me back I used to ask, "Who is this?" And the prospect typically would respond with "I don't know you called me!" That was one of the worst feelings. Being able to catalog the prospect's information avoids that issue altogether.

-Easy user-interface is very important to me

Cons: -I randomly get signed out of my iPhone app? Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in.

-Connectivity issues on the desktop. The older guys at our company believe the service should be as reliable as a land line. So they're always complaining about this connection issue.

-I like that this integrates with Salesforce. Although I'm not sure what information it shares and how it works. Because of that I haven't been using this feature.

-Sometimes I'll make a phone call, and the call seems to disappear into nowhere but I can still hear it ringing. The app just won't allow me to disconnect or hang up the call. This doesn't happen all the time. And it only seems to happen with disconnected phone numbers. But it still annoys me.

Overall: Easy integration into our Office 365 suite. Simple interface. Easy to use. IPhone app is functional. Texting. Group chat. Caller ID.

Tenfold Overall Experience

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The add-on allows you to view a detailed report of all inbound and outbound calls for the day. It breaks down the amount of calls that each rep has conducted as well as hot spots during the day that appear to be the best times to contact current customers or even prospects. The product is easily compatible with Salesforce which I recommend each sales team uses.

Cons: The product (like anything else that is technology) tends to have its kinks. In the last 3 months we have noticed that the our talk time has doubled, even tripled on occasion. This gives us a false report of what is going on throughout the sales team. If we do not know precisely the calls we are making, it is tough to hit our sales goals as a unit. Generally the more customers you call and eventually speak with, the higher our penetration rate tends to be for providing additional solutions.

Overall: Not only do you get a breakdown of your individual performance but you get a breakdown of the whole sales team's performance. Each call is broken down by the amount of time in which you're on the phone with the customer. We tend to check up on our existing customers so it becomes very vital to stay on the phone as long as we need to extract information to be as useful as possible to ensure the quality of our solutions we offer throughout each business line.

Great product...needs some features.

Aug 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician. The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement. The software performed as expected. The popups worked most of the time and performance was never laggy.

Cons: There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be. There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.

Capterra-loader

Great App for a Growing Sales Team

Oct 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition.

Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.

Cons: UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use.

Overall: Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI)

Less failure down time due to excellent customer support.

Capterra-loader

Great Product, needs a few options

May 12, 2018
5/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love the idea of a popup when a phone call comes in. The ability to see the information you need about the incoming call before you answer it is extremely valuable. The software performed as expected. The sales team and tech support team were all very friendly and took care of all the issues I had. Good response time and an overall good experience with the company as a whole.

Cons: There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.

It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.

Overall: The popup was great. It worked as expected.

Great Tool for the Workplace

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Tenfold had made my job so much easier, it has quite a few great features its lets me set up follow up tasks with my customers, allows me to keep track and records of my previous conversations, and customer service will go out of their way to make sure your problem is resolved. Overall a great tool and has my recommendation to anyone who is contemplating getting it for their organization.

Cons: The update time with Tenfold sometimes seems to take forever ( that whole day occasionally ) and when it does it makes my day much harder then it needs to be, although I am not sure if it my works internal IT that takes a day to update the tool or Tenfold themselves.

Overall: I have gotten may benefits from this tool. Tenfold has made my job much easier with managing my customer relations, setting follow ups, keeping track of my tasks for the day; it has boosted my connection rate with the local presence tool anywhere from 10-25% daily. It seems to work perfectly with Salesforce as well.

Capterra-loader

easy and beautiful

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face.

Cons: It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons.

Overall: Increased sales, improved service, and more confidence.

Tenfold saves me hours a week!

Sep 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I have used Tenfold for 2 years and love it. It has made my daily tasks more efficient and saves me at least an hour a day. The easy to use pop out makes note taking for calls quick and automatically syncs to SF which allows me to make more dials which equals more sales. Another nice features is the click to dial which allows my X-Lite phone to automatically dial the number also saving me time. I highly recommend Tenfold if you make calls in your line of work. They will not only save you time but make you more money!

Cons: Sometimes the pop out doesn't work and our admin has to restart the program. One suggestion is to be able to make changes to the contact fields without having to go into SF.

Clean UX and UI! Easy to use!

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. UI and UX are very important to me in day to day operations of a product. The tenfold pop up has exactly what it needs to have, no more, no less. The popup pops up almost instantly. The reporting and gamification dashboard is easy to use as well!

Cons: From a reporting standpoint, there is sometimes a discrepancy between the # of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce. I wish that was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce. It¿d be great if there was a snooze function, where the pop up wouldn¿t pop up for a given time in the event one of my reps need to focus on another task at hand.

This is a great product and keep me very in-sync with my clients'

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The notification dashboard is one of the most niche market items around. I would never have though that I would have everything I need an instance and at a flash. I also like the fact that I am getting another notification that lets me know when I am receiving customer correspondence. This program has help raise the productivity of not alone myself, it really allocates all of my calendars, calls, emails and social media correspondence into one. This really gives me the ability to have a one-stop shop for all of my programs. In this day and age, I have to manage many programs at once and it really helps that I do not forget anything.

Cons: Nothing, this product has been a complete game changer for one of the companies that I work for. Great product.

Overall: The software helps me to work with all of my programs.

A superb tool to make and track official calls.

Jul 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The application is easy to use. A Great functionality, is another plus. You can track the incoming calls and keep a watch on individual employee¿s performance including details like call durations and intervals. The application has integrations with the salesforce, so without even dialling, you automatically get connected with the customers. Even during a call is made, the application enables notes to be entered to the salesforce¿s data folder. The customer service team is very responsive, in case of queries be it email or calls, they respond very well. You can get an in-depth idea about your team's productivity. It is simpler to make follow-ups and you can see the previous conversation threads. The additional features like voicemails, special commands help in reducing the time consumption.

Cons: Pop up requires improvement in customization. System crashes occur during the daytime if the calls exceed a limit.

Capterra-loader

Easy to use software, great for seamless Salesforce calls integration

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Easy to set up, smoothest integration I've been a part of.

Intuitive UI

Minimal training needed

The only solution for entering Salesforce calls that doesn't feel like a chore.

Tenfold makes it take no extra time to log Salesforce calls.

Useful for making sure Salesforce is used as a tool, rather than an extra task.

We also use Tenfold to display live call metrics on a TV scoreboard for the sales department.

We now have more information logged for all customers and improved follow up.

Cons: Occasional ghost calls

Unable to recover data if connection to phone system is interrupted

Occasional issues with call timer, less than once a month.

Had to modify some phone system settings to make everything work correctly.

Overall: Our company is big on not making users do anything that upper management wouldn't do. Tenfold allows users to enter a call without leaving the task at hand. We have more call notes than we've ever had and follow up has improved.

Capterra-loader

Tenfold is a great software to use in a large call center setting. Support service is unmatched!

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I like how you can easily track the productivity of teams within our call center. It allows you to group members and then easily edit them out. Ease of use is spot on, and I can most likely figure out anything I need to on my own. They do have a great support staff if you happen to get stuck. I also like how to syncs to our CRM (Salesforce) quite nicely.

Cons: The only issue I experience is that sometimes it crashes during the day and we have to wait for it to come back up. We do have close to 150 users of the software at any given day, so not sure if it reaches capacity or what. However, it resolves rather quickly. I think it's just a little hiccup that will be resolved with time.

Overall: Call Stats, syncing with our CRM for ease of looing up account.

A Key Component of Staying Organized 7 Productive

Sep 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is essential to my day-to-day sales functions. It automatically populates the contact¿s name for an incoming/outgoing call if the number is in the system. Call notes appear easily to remind you of previous conversations with clients, which in turn, causes you to follow up on any outstanding opportunities. Tracking the amount of our calls to each account and the duration of those calls helps us to easily analyze which clients aren¿t being targeting enough. Tenfold¿s customer service is fantastic. If we¿re having an issue, there is always someone available to assist.

Cons: Click to call works more often than not, but every now and then the system crashes. The floating UI doesn¿t always pop out.

Changed our business

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: As an owner it's important for me to identify bottle necks and create solutions which are measurable. With tenfold incorporated with our phone system and sales force reports and results have improved significantly. We have improved our bottom line significantly with the use of tenfold. It's always great when a customer states "How do you know so much about me and my account" . If only they knew it was all because of tenfold.

Cons: Early on in using tenfold it crashed a few times for us and did not function in the way it should. Aside from that we are happy with tenfold and continue to use it.

Overall: We have been able to save time become more organized.

Pros and Cons of Tenfold

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Tenfold is a reliable source to track incoming calls and giving companies to track their employees on their call time. Being the main source that my company uses to help track what the employees are doing , it helps the company i work move.

Cons: Tenfold is a wonderful software to have if your eCommerce company or telemarketing company. But tenfold has their downfalls, as in crashing while your on a call and causing the software not to track what the employee is doing on the phone.

Capterra-loader

Could not do my job as efficient without it!

May 09, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Integrates with Salesforce easily

intuitive and seamless

Able to keep notes directly onto the pop up which imports them directly to CRM.

It is used to help us dial out to our customers quickly and efficiently with the click to dial feature

Cons: pop up disappears in the middle of notes

takes awhile to come back up when it rarely does crash

incoming call pop up interferes with current call

Overall: Tenfold is used in our B2B department. Tenfold is being use with our CRM, Salesforce, to allow us to log calls more efficiently. It is used to help us dial out to our customers quickly and efficiently with the click to dial feature. We are also able to record our findings from each call. Using Tenfold for our sales department we display live call metrics on projection scoreboard, which helps to create a fun, competitive, productive work environment.

Callinize is a No Brainer

Oct 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: We have used Callinize at IHG for almost a year and have been very happy with the product, delivered results, and their customer support. Callinize is a must have for anyone wanting to streamline their efficiencies, maximize their time, and leverage their resources. Callinize is extremely easy to use and takes productivity reporting to a whole new level. This company realizes the value of a customer and works hard to earn and retain the trust and relationship with it's customers.

Pros: Ease of setting up users within the system. Scalability of the product. Flexibility within the browser windows. Amount of information instantly displayed. Saving of key strokes & mouse clicks during searches. Reporting, Reporting, Reporting - literally saved hours from previous reporting mechanisms.

Cons: Like any other computer platform there will be hiccups, server crashes, etc... CRM customizations could cause mapping issues with Callinize. HOWEVER Callinize worked hard to make their product work with our customizations. Few instances where a system change would happen and we need an update. 8 out of 10 times the issue would be our own company network issue. Callinize would instantly get working on whatever issue would come up and work with our internal team to resolve the issue.

It Makes Everything SO Much Easier

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I can keep on top of my office's call volume throughout the day, and they're hitting those numbers more frequently because of how easy it is to make the calls. One click to dial out, another click to leave a note, and then one last one to save it. Cuts down on time in between calls, which means more total talk time and more sales.

Cons: There are occaisonally calls to numbers that I know are in our CRM, but they don't get logged as a call by Tenfold for some reason. A little frustrating to have to go back in to the page an enter in the notes manually afterwards.

Easy, Efficient and Effective!

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Tenfold allows me to multi task and manage a large book of business in a very seamless manner. The software has made organizing my accounts and activities much easier and in turn made my job easier. Having a customers information populate automatically when they call in has been my favorite feature, a huge time saver and allows me to know exactly who I will be speaking with when I answer the phone.

Cons: I have had to trouble shoot the plug in once or twice, but each time I've needed assistance I can always access someone on their team to help.

Capterra-loader

Tenfold helps me connect my calls directly to my CRM software, making it seamless and quick.

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how Tenfold allows me to make notes on each phone call and file that phone call with a specific "opportunity" within that contact. I work several deals often with one sales rep, and this allows me to categorize that accordingly. It's a great tool to have, and keeps me organized.

Cons: I wish it was easier to record a conversation through Tenfold. The administrator has the ability to record calls easy; it seems like we have to sign ourselves up to do so.

Overall: Helps organize each call with a specific sales rep and identify what deal you are specifically working on.

I think Tenfold is pretty solid overall. It has no flash or anything super extravagent. I like it.

May 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like its simlicity alot. I think its platform is really good and the functionality is super easy to use. I have it as a supplement to our CRM and it works very nicely. Nothing super advanced, but it gets the job done.

Cons: Not too much that I dislike. If i could maybe change something it would be to be able to maybe customize the dashboard and change colors of the background as I am not biggest fan of white. Other than that, I'm content

Overall: It keeps track of everything. Has charts and lets you see when and how you are making calls to see what you need to change.

Tenfold has improved our company become more efficient

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There has been many different benefits that have come along when using this program. We have been able to improve our dial time with click to dial, and also mostly improved our connection rate with local presence.

Cons: The program does stop working from time to time, but that is few and far between. And when we do have an issue we have been able to have great communication with tenfold, and are able to get the bugs worked out very quickly.

Overall: The best benefits is the connection rate, We have been able to sky rocket the calls we are able to connect to with local presence.

Tenfold the time saver

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tenfold, the most convenient, time-saving, easy to use, software. Predominantly the click to dial feature tool is what will save you the most time. Just one click and you're a couple seconds away from reaching your client. Alongside the fact that, I can integrate the platform to Salesforce impacts my company's success. Tenfold simplifies the process of having a call-center in every aspect.

Cons: Not much of to write here, the only thing is it logs me off here and there once in a while but just one click away from logging back in.

Capterra-loader

Very helpful tool with a few pinchpoints

May 01, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: This software helps me keep a clean record of my book of business. Often I don't have to think about logging my calls and it helps me keep track of ongoing projects and the notes associated with them. Many of my peers use this tool to keep detailed notes on their accounts very quickly.

Cons: The product can be glitchy. Calls can log for much longer or shorter than the actual call. The auto population of contacts fails sometimes causing me to have to search for the client, rather than just wrapping the call. I always have to refresh my salesforce page to log changes to the contact and account after wrapping calls. This adds up to allot of time on my end waiting for the page to reload.

Great product to incorporate with system

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This "caller ID" works in real time. The customers information pops up on screen and is very helpful, especially when the people who are calling are a bit skeptic. Inputting notes directly from tenfold is a plus and very useful.

I love that I can see who the call belongs to and who the last person who spoke to the client is.

Overall very useful.

Cons: A few glitches every now and then, but nothing drastic (not a game changer). The ID might not be correct and the last call might show up, however after 3 seconds it will update.

Overall: We like the fact that we know who is calling and who called that person. If in fact someone really called a certain person and inputting notes directly from the program.

Tenfold Great Click To Dial Tool

Nov 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love that the application integrates with Sales Force. The ability to save notes to Sales Force through Tenfold is amazing. It allows me to save time by not having to write notes in sales force in addition to tenfold. The click to dial is also an amazing feature that helps to increase efficiency. Cuts down on the time to manually dial phone numbers.

Cons: Possibly the ability to send email templates through the software would be great. Adding attachment ability to send white papers and e-books, links etc.

Tenfold the Timesaver!

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Time is money in sales. Tenfold is an extremely reliable software that I rely on throughout my work day. It's shortcuts allows me to work through my day without any interruptions. I am able to take notes while on a call with my clients, linking them to project opportunities that I am currently working on. If I am on the phone for a majority of my day, I am able to backtrack throughout my call history to link the calls to my clients. It is an easy system that is crucial to our teams success.

Easy to adopt, highly effective.

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Tenfold is being used to cut down on 30-50% administrative information input work that goes into operating Salesforce. Tenfold is predominately used in our sales department. Tenfold helps keep sales executives focused on the high impact behavior that continues to drive sales for the company. By helping sales executives quickly and seamlessly input lead information from a call or email, Invaluable has been able to focus more of its time on the phone with prospects or current customers.

Capterra-loader

Tenfold is a great click-to-dial tool that integrates with essential applications.

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tenfold's ease of use is its best feature. I can click on a phone number and have it immediately dial on my IP phone. Once the call is complete, a dialogue box slides from the side of the screen to allow me to instantly makes notes. My inputs are aggregated in Salesforce and Tenfold's website so I can view my daily activity easily.

Cons: From time to time, there are minor glitches in IP phone integration, and sometimes call notes are prematurely cut off. Both issues have been resolved with a computer restart.

Overall: I am significantly more efficient because of the streamlined manner in which Tenfold allows me to make calls and record notes immediately afterwards with minimal clicks and no extra effort.

Tenfold has been a great solution to our Customer Service Team!

May 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, Tenfold has been a great value for our company. Highly recommended for call centers.

Pros: The popup allows us to keep better track of inbound, and outbound calls with ease. The API integration with SalesForce is a huge plus as well.

Cons: The history only tracks about 10 recent calls. Would be great to have access directly from the popup to track previous interactions.

Tenfold has helped me organize my daily calls with sales reps.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I like Tenfold's ability to identify the caller quickly; as well as present a way to connect with the person you are talking to through LinkedIN or other avenues. My favorite feature is the ability to not only connect a call with a sales rep, but a specific deal you are working on with that rep. I work several deals with each rep and often have different conversations about different deals. This app makes it seamless and easy to connect that conversation with that specific deal.

Huge Time Saver that results in huge ROI!!

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like that I can make calls right in my CRM system automatically with a hyperlinked number created by Tenfold. I like easily adding notes very easily and quickly that Tenfold will add to my CRM system. I like the caller ID. I like how I can quickly go back to prior calls to look at notes. It is a huge time saver based on having to do things manually in the past.

Cons: Tenfold doesn't give you the option to change the color of their APP. Also, the pop out window sometimes pops out randomly.

It has been a really great product to use and is very easy to get used to using. Very smooth.

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like that I can go back to calls I may have made an hour ago or sometime earlier that day to go back and add notes to if I forgot to when I was on the call. That way I always know that even if I didn't keep my notes during the call that I can go back and add them to it at a later time which is very convenient for me with how busy my job can be.

Cons: Sometimes when I am taking notes on a call and another call comes in it will show up on the new call instead of the call that I am working on. Not every time but this happens sometimes

Overall: It helps keep me organized so that I can take notes in the pop out and don't have to do it somewhere else.

Tenfold for Management

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Helps get a birds eye view by grouping members of the sales division by team. This way you can group your employees and look at daily productivity numbers side by side. This also helps us with call stat contests we do as a sales division. Gives accurate call duration times, and separates by inbound vs. outbound. Tech support is always friendly, and reliable.

Cons: Sometimes we notice it will crash occasionally, but it doesn't disrupt our organization We simply miss stats that would have helped us manage productivity otherwise. When we do find it crashes, the reps will manually log their calls, with notes.

Tenfold has helped our company become more efficient!

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like that we are able to log calls, and keep track of what happened on each call to look back on. I also like the click to call function, as well as the local presence function. We have noticed a huge increase in people that answer our call with the local presence feature.

Cons: I like least when tenfold stops working, but that is few and far between now. It used to happen all the time, but the bugs have definitley been fixed.

Overall: being able to use our time more efficiently!

Effective Tool for organizing incoming information and pipeline management

May 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: the short cutt to customer accounts in salesforce with the briefcase. the ease of access to a specific customer is very useful

Cons: it tends to get a little bit buggy, and not report to additional systems very well. The system seems to get more temperamental when we add a large number of users at one time or need to run multiple plug ins

Overall: overall improved organization with information regarding customer needs. Pipeline management, and tracking performance by reps are by far the most benefit

Tenfold gives me my time back by automating 50% of CRM busy work.

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I love how Tenfold allows me to access everything I need to Salesforce from their popup plugin every time I make a call. The email function is great and can be customized for any template. Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged.

Cons: Not much to say here as Tenfold always seems to predict customer concerns and listen closely to feedback and make changes immediately.

Capterra-loader

Tenfold has improved my sales drastically

Apr 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Extremely user friendly, helps to stay organized and manage call volume. easy to access stats and retrieve previous information. Great tool!

Cons: Not much to say that is negative, sometimes the call information is stored into the wrong account in salesforce but this is not the fault of the software.

Capterra-loader

Great tool for Account Management!

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ability to schedule follow-ups while dispositioning the call improves efficiency!

Having used other programs for calls, Tenfold stands above with little to no degradation of call quality.

Data integration between Salesforce and Tenfold creates a seamless workflow.

Cons: Limited history is shown when going into 'Recent' on the pop-up window. Having used other software applications, honestly there isn't a lot I don't like about Tenfold!

Provides huge value

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Excellent pre-built reporting/dashboards, seamless integration and great ongoing support from Tenfold. Sales reps love how easy it is to leave call notes, and they utilize the click-to-dial. Would recommend to anyone.

Cons: No real cons - It's incredibly easy to leave call notes and identify who is on the line. The dashboard and analytics are great for management to keep track of the day to day and it helps drive a competitive sales team.

I have used the product for 3 years - all good highly recommend

May 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Its easy to use - it pops up, you add a little info and your tags etc. there is not much to do the product opens with the caller info and notes etc

Cons: i guess the only thing easier would be opening infusionsoft directly i need things as easy as possible - this is pretty good

Easy to use click to dial l

Jul 19, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that

Tenfold integrates with sales force and our phone system. It makes the task of dialing easier.

Cons: I don't think there is anything other than bring able to build a list of prospects and load them in the system.

Overall: The ability to make calls and record notes quickly.

Extremely Satisfied with Tenfold

Dec 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The click-to-dial is best feature to increase productivity. I also appreciate the reliability in the internal tracking. I am able to generate reports of data to track efficiencies which allows me to be strategic in my time management. This software is extremely user friendly and I would highly recommend to others who are evaluating phone CRM software.

Cons: There have been very few occasions when the accuracy is off on inbound calls but it has been rare and isolated events.

Overall: I was able to utilize a reliable software to increase my personal productivity throughout my work day.

Seamless, lightweight, has come a long way

Jul 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Plays quite nice with Sugar, has only become more stable, and the additional tracking it enables has allowed me to catch mistakes and miscues in new staff faster, and in new ways. Truly introduced some irreplaceable KPIs for us.

Cons: Very rarely some pages turn off the click to dial function, its very rare and you usually only have to refresh. "quality connect" counts occasionally feel arbitrary.

Capterra-loader

The ability to make and log calls is a great tool

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is automatic and allows you to add contacts that call in. In addition, it makes use much easier.*

Cons: Sometimes it has to be turned again on when I open a program that it is associated with. I would like that to be a smoother process.

Overall: Ease of use

Great product that eases the flow of making calls, logging activity. Saves TIME

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This product saves me a lot of time. It takes the heavy lifting of the admin work related to logging activity and notes, this way I can focus on the flow of the day by day outbound calls.

Cons: I really like the system, they should start to integrate more sales enablement tools, this way they can be the partner of choice for the entire sales process and tools.

Overall: Saved time, helped with the tedious admin work.

Tenfold is super easy to use! Makes watching productivity so convenient.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can group members of the sales team so they are under your "Team". This makes it easy to view call numbers side by side.

I also love the feature of syncing to Salesforce so it automatically posts on customer accounts.

Cons: Sometimes it crashes every now and then. When this happens, members of my sales team have to manually log their calls and note them, which makes it a little more time consuming than it normally is.

Overall: Capturing daily call numbers, time spent with our customers talking on the phones, syncing with Salesforce, makes generating call competitions for staff easy!

I use Tenfold all day because of the ease of use and value it adds to all my calls.

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how I can take notes while I call someone and it pushes all that to SFDC for me with the time I was on the phone. Their customer support is top notch as well.

Cons: Once in a while you call someone and your previous call from a couple minues ago pops up (then quickly refreshes). Not a deal breaker but sometimes you think you dialed the wrong number for half a second.

Simplicity

Sep 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: What makes this product so great is how easy it was to get it downloaded to a new machine, logged in and picking up right where you left off. They make it very simple to leave notes and log calls so you can pick up exactly where you before no matter if it was hours ago or months.

Cons: I would like to see added would be a feature that would allow to you minimize it and move the tab around the screen. This will allow me to place it in different places so I can see all of my other information on that screen without having to scroll.

Easy Integration with Salesforce

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy functionality for my employees is the most important feature. Having the ability to easily manage and input their phone call notes into Tenfold in which automatically transfers to Salesforcee for tracking is effortless. The customer support has been proven to be second to none and take care of our needs asap.

Overall: Easy to utilize and manage.

Tenfold has been the perfect solution to our Customer Service Team!

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software was easily integrated into Salesforce and has allowed us to provide a higher level of Customer Service to our clients.

Cons: I wish that the program kept track of every call, whether it was answered or not. This would allow us to better keep track of after hours activity.

Overall: The software has provided a perfect call tracking solution for our company, and the team.

Great program that has allowed our company to improve tenfold

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part of tenfold is the option that is allowed within the program. With these additional options, it has allowed our company to improve on our call time and response time.

Cons: The only problem i have is on occasion when the system goes down, but we have a fast response time when working with tenfold to get the program up and running again.

Great tool!

Aug 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Tenfold is a great tool for tracking calls. It enables us to quickly track and log calls. The click to dial feature has been the most time saving tool. We have to make lots of calls and this helps immensely!

Cons: While I do love almost everything about Tenfold, sometime the notifications can be a little bit disruptive. Minor complaint!

Great Feature for any Company that wants to track Customer Service Calls!

May 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, this was a great addition to our company.

Pros: The popup is a wonderful feature! The integration with Salesforce, and Customer Service are flawless as well. Great response times.

Cons: The ability to have dispositions, or preset notes, would be a major plus. Often times clients call in for the same thing, so this would save a lot of time.

Efficient, Easy to Use, Productive

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Increased our call volume by 37% which leads to more sales. This application also allows me to identify the work each employee is putting in daily and ensure they aren't making personal calls on company time.

Cons: Can't think of anything. Customer service is quick to make any fixes. Very rarely does it go down at all.

Best thing for sales since sliced bread

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability for the entire sales floor to streamline their calls day to day makes the entire process incredibly easy. Coming from a company that did not have this product to here is like night and day.

Cons: Occasionally Tenfold will be delayed or stop altogether. Easy fix of manually logging out and back in.

Seamless Integration

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Tracking calls in Salesforce makes my job so much easier. I can track the reach outs of my team, show speed to response, and identify struggling employees. Easy to use on it's own, easy to track in SF. I reached out to them about an issue I was having and someone reached out immediately.

Easy to use, easy to navigate, and provides data easily

Apr 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Seeing all the data types provided is interesting to see and great to use Additionally, I love all the little accolades that rewards employees for doing a certain task.

Cons: Nothing really, but there seems to be a delay in syncing data with other vendor applications i.e. SalesForce

Overall: Easy accessible data

Tenfold Does the Job.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Tracking number of incoming and outgoing calls, length of calls, the tie ins to our CRM and the ability to customize the commands with our CRM. Tenfold is all about helping you maintain accountability and track results.

Cons: An easier backend portal to customize commands quickly. There isn't much to complain about tenfold, just with my industry it's important to have commands that are concise. Be able to customize those faster would be extreme helpful.

I love the functionality Tenfold has with scheduling and follow up tasks

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the ability to generate self tasks in our CRM right from the Tenfold pop out panel! Generating self tasks from the pop out panel allows me to keep on top of customers' needs.

Cons: If it was one thing, it would be the inability to disconnect from a call after using click to dial in our CRM.

Easy to use and very efficient

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Tenfold helps keep me organized and with the use of Salesforce, I can effectively reach out to all of my clients. I love that I can take notes during and after my calls and can easily reference those during follow up conversations. This tool is a huge asset and something I use daily.

Cons: Occasional product/tech glitches make it hard to complete daily tasks or stay organized. I find that I use this so much I truly rely on it functioning properly.

Easy and hassle free.

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Customer service is fast and reliable. This tool makes my day to day job easier and help me work efficiently.

Cons: There are not too many issues I have come across and have been happy overall with my experience using this software.

Overall: It captures data that is helpful for me to make sales and money.

I have used Tenfold for several months at my job.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has a very detailed breakdown of my calls for the day. The colorful pie charts encourage competition between sales reps. It is easy to read.

Cons: Some days the number of calls will be very far off. But for the most part it is very simple to use so I don't have many cons.

Tenfold review

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This is a great product. It allows me to keep great notes on my dealer calls. In an effort to make effective contact I think this is great.

Cons: At times I lose call information, which is not good but I can go back and note a call which sometimes takes more time and effort to do manually.

Easy to use + manage. Doesnt crash, keeps track of everything I need.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Its easy and simple. All the analytics are upfront and interface is user friendly. Keeps track of my calls, inbound and outbound. Also is something I would reccomend

Cons: Not too many cons. It would be nice if you could customize the software to a different color but that has nothing to do with functionality. Which I think is great.

Overall: Its easy to use. Its effective. No flash. To the point. It doesnt crash like other similar sotwares I have used in the past. Its very good.

Super easy to use!

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love that this is so easy to use every day! It's great for logging calls and keeping track of customer interactions, click to call is very convenient.

Cons: Sometimes it will glitch out and close, but that's every app and may also have to do with the fact that we have so many employees.

Capterra-loader

Tenfold is great...when it's functioning

Oct 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of Use

Pop-up window

Time saver

Works great with Saleforce

Click to dial

Live Chat Customer Care

Cons: Disconnects frequently

Matching errors

Click to dial errors

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Overall: This products saves time when Click-to-dial and auto calendar feature are engaged.

Ease of use, good support.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Saves time by at least 20% Auto logs calls and notes Logged calls can be custom on SFDC (Lead, contact, opp, acct) Good metrics and data from previous activities.

Cons: I think they can focus on new Sales Enablement tools but the call tools that I currently use are great!

Streamlines Communication

Sep 06, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The feature runs rather smoothly when working.

Cons: Consistently breaks down. Customer support has been helpful.

Capterra-loader

Helps me organize and keep track of my conversations

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can record details of my phone conversation which are then saved to my Salesforce on that customer's account. It is very easy to use and helps me keep track of everything going on with each customer.

Cons: Tenfold shows all of the contacts associated with every incoming and outgoing call. Sometimes I accidentally select the wrong contact, and there is no back button for me to go back and select a different contact.

Generally very easy to use and very functional for what we need to do

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how it integrates with Salesforce very easily. I love the shortcut codes that help me plan for my future appointments

Cons: It does go down a lot, and I don't know if that is our servers or not. When Tenfold is down it really makes my job harder Ten Fold!

Tenfold has helped us streamline our operations and more easily track our metrics.

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It helps our account managers and sales reps navigate through our day-to-day operations seamlessly. Because of this, we can track our progress easier, have saved countless hours on the operational front and increased our revenue streams by over 10%

I love Tenfold it allows me to keep track of my interactions with my Dealers and keep good notes on

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It keeps great notes it applies directly to my dealer accounts and keeps me well aware of you I speak with and when.

Cons: At times it does not connect to calls, and it would be great if it could track Skype calls. I also would like to be able to search in tenfold.

Tenfold is SO easy

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it links to Salesforce and is so easy to use, it just pops up on the screen when someone calls or I call them. It helps me remember when I last contacted people, and tracks how long we spoke for so that my bosses can log my call time.

Cons: Like any other software, sometimes it lags or doesn't track something but that's been a rarity lately. They've definitely stepped up their software game!

Tenfold is very user friendly and quick to access--any system issues are usually resolved very promp

May 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can view history for the previous date and notes sync clearly to our Salesforce for daily review.

Cons: When it does stop functioning properly, it's difficult to retroactively update. You often lose that bit of work that affects daily metrics.

Great and almost necessary tool for OB Sales Reps

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was so lightweight. Didnt slow CRM. Everything you need from a click dialer, without the headache

Cons: Nothing really. I have seen programs that have a voicemail drop function which would be a great addition.

Overall: Increased outbound call numbers

Very functionally. Easy to navigate. Customer support is very very good.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Support. Very quick answers. Had a question one day and it was answered within seconds by the chat support team.

Cons: Versatility. This could due to our end and limiting our own features. For instance when I am imputing sales details to my customer I wish I could other categories.

Overall: It helps me stay organized. I am not to knowledgeable into the additional reports and features. From the little I do know is very helpful.

Tenfold is a time saver

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tenfold allows me to focus on my productivity and be confident that my follow up will be scheduled properly

Cons: There is occasional downtime, but very little. When there is downtime, it is difficult to tell if data will be entered later

Can't imagine sales without it

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great app! Keeps me organized and working as efficiently as possible. Can't imagine going back to using a spreadsheet as CRM.

Cons: If a contact has two email addresses, it can be difficult to determine to which your saving call logs.

Effective Tool for our Sales team

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tenfold is easy to use with a great interface right at your fingertips. Ease of compatibility with Salesforce is crucial. We can track activity, utilize follow-up tasks and have quick insight into inbound and outbound calls. Far superior to our previous Click to Call solution.

Cons: We see all tracking needs met with Tenfold. There are occasional outages but are few and far between!

Tenfold is a time saver

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tenfold tracks notes, how in depth i connected with my customer and leaves the option to track opportunities within my SalesForce profiles.

Cons: The only slight complaint I have is that sometimes I have to click a phone number multiple times before it call. This happens very rarely.

Overall: Tenfold tracks notes, how in depth i connected with my customer and leaves the option to track opportunities within my SalesForce profiles.

Tenfold was exactly what my team was looking for. We really stress goal setting and accountability.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracking incoming and outgoing calls, length of calls, quality connections, CRM integration.

Tenfold allowed us to stick to our standards of accountability and goal setting with their features.

Cons: To be completely honest there wasn't anything I was displeased with. I guess the only con would be ease of creating our own custom commands for our CRM.

Overall: Improved accountability and goal benchmarks.

Tenfold User

Sep 13, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Click to dial is a great feature as well as saving notes for a follow up . I have been using Tenfold at my current job for more than 6 months and I would say it's a great software to use at work.

Cons: Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.

Makes business easy

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Makes the ease of taking notes per call a breeze. You don't need to jump around different programs.

Cons: They need to create the extension for safari and it would be a kick out the ball park. No other cons.

Capterra-loader

We use this to link in with our Sugar CRM tool allowing quick and accurate dialling and recording

Dec 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think the main features we like about the product are the ease of dialling through direct click through to the ability to accurately add call notes to Sugar CRM without the need to go directly in to the record. This is really useful when we are doing a "power hour"

Overall: Ease of monitoring of call volumes and call lengths. Analytics are really useful to compare and contrast.

Wonderful integration with our CM

Apr 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Ease of adding notes and tracking calls. I can connect to CM and see my opportunities and add to it. Past notes pop up from caller so when I speak with that person I know what we spoke about last. Very helpful!

Cons: Does not link 100% of time. So sometimes it does not show customer that is in our system or it shuts off without being logged out

Capterra-loader

Tenfold has made me more productive!

Dec 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that I can see my productivity on a daily basis. It shows me where I need to improve and areas I am doing well in. I also like the automated dial feature, and the ability to reschedule a call while I am in a call, This is a real time saver.

Overall: It makes me more productive. Keep up the good work you are definitely headed in the right direction!

Great solution to streamline calling process

Jul 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Highly recommended as an add-on to your CRM!

Pros: In-browser widget to log calls into CRM, complete with call dispositions, appointment setting, etc. Click to dial is a great feature too! Great metrics tracking

Cons: Sometimes the click to dial function requires a couple of clicks, or a browser restart. Other than that, the functions provided are great!

If you can't rely on your memory

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I no longer have the good memory I once had, being able to see my last notes as a receive a call allows me to have a more personalized relationship with my customers.

Cons: It doesn't always count the right time for calls. Being in sales where you have a metric to follow on calls is important to have this feature accurate.

Overall great experience!!!

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold. Overall great experience!!!

Cons: Overall great experience!!! Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold.

Great system for my job!!

Aug 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy that for my day to day job I can go in and track my work and progress and compare it to my teammates each day to see how I am performing.

Cons: I have noticed recently that whenever I open Tenfold it loads and then about 10 seconds later it reloads again and not that that is a huge issue it is just inconvenient.

Capterra-loader

Really good system, has worked ever since we installed the software

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CTD seems to always work.

Great integration with Salesforce, it's really useful being able to type call notes straight into tenfold without having to edit anything in salesforce.

Cons: Sometimes struggles to properly sync to SFDC and show proper call times but that's very rare and not a big problem.

Its a great set up and I like the function of it and how simple it is.

May 18, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the simplicity of it and easy to use and navigate. Makes it quick to log notes and put information in.

Cons: The one thing is hard for me is that sometimes the buttons don't work and it makes it difficult to log your calls.

Overall: Makes my job easier and simple to get my tasks done each day.

Easy and Efficient

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how it integrates with Salesforce so easily. Helps my account stay organized by being able to input notes and track calls.

Cons: Technical issues is what I like least about the app. Sometimes calls wont log. But tenfold is always great at responding and improving the app.

why I enjoy tenfold

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is easy to track my goals, and reach my goals daily, as well as log my call information correctly. Make my day easier, as well as working actually fun!

Cons: I do not like how tenfold shows up on every page when I am also making calls and doing other things.

User Friendly and Great for large work spaces

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like most about tenfold is the ease of use and integration with other apps as well as the customer support from the team behind

Cons: Technical issues is what I like least about the app, but tenfold is always great at responding and improving the app.

Making telesales more efficient

Aug 30, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Click to dial, inline note taking and live call count make day to day telesales easier to carry out, as well as more effective.

Cons: Integration with Salesforce is not perfect, and in addition to this, not all features are available outside of the US.

Fantastic

Dec 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tenfold's click to call makes staying in contact with my customers much easier! And the call tracking is great!

Cons: Sometimes the overlay prevents me from clicking on things on my screen, but I usually just have to click out of it and it works