# TenFold Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TenFold the right Application Development solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144586/Tenfold/reviews --- TenFold 4.7 (143) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TenFold Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Atul K Technical Team LeadComputer Software, 10,001+ employeesUsed the software for: 1-2 years. “I would strongly advise utilising Tenfold to automate some of the tiresome tasks, like calling and memorising contacts, if you want to enhance productivity in the office.“ February 19, 2023 Atul K Technical Team LeadComputer Software, 10,001+ employeesUsed the software for: 1-2 years. “I think double dials should be given their own category since they should not be counted towards analytics and may cause results to be skewed.“ February 19, 2023 MV Michelle V Office AdministratorConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “It's a helpful tool overall, but could use some tweaking on the floating UI“ September 28, 2021 Atul K Technical Team LeadComputer Software, 10,001+ employeesUsed the software for: 1-2 years. “They have been difficult to contact in customer service and do not frequently update.“ February 19, 2023 HI Hamza I SEOInformation Technology and Services, 51 - 200 employeesUsed the software for: I used a free trial. “We now have more information and better follow-up for all of our customers.“ July 26, 2021 JD John D Co-Founder | Director of Client Solutions and TechnologyInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Overall experience is not great and that is 100% attributed to their support response rate.“ March 22, 2023 MV Michelle V Office AdministratorConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “The floating UI can be annoying at time.“ September 28, 2021 ## Showing most helpful reviews Showing 1-25 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Atul K. Technical Team Lead Computer Software Used the software for: 1-2 years ### "Keeping an eye on your application development and sales reviews" February 19, 2023 4.0 By comparing where we were previously and where we are now with Tenfold, I have discovered that we have actively been growing our daily outbound calls. I can also check how many individuals I reached out to each day and use it as a benchmark for how many I should reach out to the next day. I would strongly advise utilising Tenfold to automate some of the tiresome tasks, like calling and memorising contacts, if you want to enhance productivity in the office. Pros Once everything is said and done, I adore the analytical data that Tenfold offers. It integrates with all of the popular CRMs, is simple to set up, and offers a tonne of automation. I appreciate how easy it is to set up and how well a phone system works with our Salesforce CRM. It offers unparalleled speed compared to its rivals. I enjoy how easily it can be done using the pop-out feature and the little window that is available. Cons I think double dials should be given their own category since they should not be counted towards analytics and may cause results to be skewed. They have been difficult to contact in customer service and do not frequently update. I enjoy these modest upgrades, but I could live without them. Direct dialling or incoming calls are not tracked by it. It would be the ideal programme if it could in some way do that. Review Source Jason C. Manager, Trade Program at Wayfair Internet Used the software for: 1-2 years ### "Great App for a Growing Sales Team" October 19, 2017 5.0 Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI) Less failure down time due to excellent customer support. Pros We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition. Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback. Cons UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use. Review Source JD John D. Co-Founder | Director of Client Solutions and Technology Information Technology and Services Used the software for: 6-12 months ### "Worse support response than Comcast or any company I've dealt with" March 22, 2023 3.0 Overall experience is not great and that is 100% attributed to their support response rate. Pros When it works it is great for tracking phone call communications and activity. Cons Their support response is horrendous. Typically a 2-3 week turnaround time between responses via email. Reason for choosing TenFold TenFold has more API hooks than GoCara which was another option we had available for attaching communication to quotes and opportunities. Review Source Michael D. Sales Associate Consumer Goods Used the software for: 1-2 years ### "easy and beautiful" April 30, 2018 5.0 Increased sales, improved service, and more confidence. Pros It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face. Cons It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons. Review Source Jack P. Manager, Account Management | Trade Internet Used the software for: 1-2 years ### "Clean UX and UI! Easy to use!" September 13, 2017 5.0 Pros We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. UI and UX are very important to me in day to day operations of a product. The tenfold pop up has exactly what it needs to have, no more, no less. The popup pops up almost instantly. The reporting and gamification dashboard is easy to use as well! Cons From a reporting standpoint, there is sometimes a discrepancy between the # of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce. I wish that was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce. It’d be great if there was a snooze function, where the pop up wouldn’t pop up for a given time in the event one of my reps need to focus on another task at hand. Review Source Daniel P. National Sales Manager Used the software for: 6-12 months ### "Easy to use software, great for seamless Salesforce calls integration" April 16, 2018 5.0 Our company is big on not making users do anything that upper management wouldn't do. Tenfold allows users to enter a call without leaving the task at hand. We have more call notes than we've ever had and follow up has improved. Pros Easy to set up, smoothest integration I've been a part of. Intuitive UI Minimal training needed The only solution for entering Salesforce calls that doesn't feel like a chore. Tenfold makes it take no extra time to log Salesforce calls. Useful for making sure Salesforce is used as a tool, rather than an extra task. We also use Tenfold to display live call metrics on a TV scoreboard for the sales department. We now have more information logged for all customers and improved follow up. Cons Occasional ghost calls Unable to recover data if connection to phone system is interrupted Occasional issues with call timer, less than once a month. Had to modify some phone system settings to make everything work correctly. Review Source Travis L. Assistant Inside Sales Manager Apparel & Fashion Used the software for: 1-2 years ### "Tenfold is a great software to use in a large call center setting. Support service is unmatched!" April 16, 2018 5.0 Call Stats, syncing with our CRM for ease of looing up account. Pros I like how you can easily track the productivity of teams within our call center. It allows you to group members and then easily edit them out. Ease of use is spot on, and I can most likely figure out anything I need to on my own. They do have a great support staff if you happen to get stuck. I also like how to syncs to our CRM (Salesforce) quite nicely. Cons The only issue I experience is that sometimes it crashes during the day and we have to wait for it to come back up. We do have close to 150 users of the software at any given day, so not sure if it reaches capacity or what. However, it resolves rather quickly. I think it's just a little hiccup that will be resolved with time. Review Source Hannah L. Senior Business Account Manager Internet Used the software for: 1-2 years ### "A Key Component of Staying Organized 7 Productive" September 8, 2017 5.0 Pros This software is essential to my day-to-day sales functions. It automatically populates the contact’s name for an incoming/outgoing call if the number is in the system. Call notes appear easily to remind you of previous conversations with clients, which in turn, causes you to follow up on any outstanding opportunities. Tracking the amount of our calls to each account and the duration of those calls helps us to easily analyze which clients aren’t being targeting enough. Tenfold’s customer service is fantastic. If we’re having an issue, there is always someone available to assist. Cons Click to call works more often than not, but every now and then the system crashes. The floating UI doesn’t always pop out. Review Source Craig M. Training & Consistency Manager Hospitality Used the software for: 6-12 months ### "Callinize is a No Brainer" October 2, 2015 5.0 We have used Callinize at IHG for almost a year and have been very happy with the product, delivered results, and their customer support. Callinize is a must have for anyone wanting to streamline their efficiencies, maximize their time, and leverage their resources. Callinize is extremely easy to use and takes productivity reporting to a whole new level. This company realizes the value of a customer and works hard to earn and retain the trust and relationship with it's customers. Pros Ease of setting up users within the system. Scalability of the product. Flexibility within the browser windows. Amount of information instantly displayed. Saving of key strokes & mouse clicks during searches. Reporting, Reporting, Reporting - literally saved hours from previous reporting mechanisms. Cons Like any other computer platform there will be hiccups, server crashes, etc... CRM customizations could cause mapping issues with Callinize. HOWEVER Callinize worked hard to make their product work with our customizations. Few instances where a system change would happen and we need an update. 8 out of 10 times the issue would be our own company network issue. Callinize would instantly get working on whatever issue would come up and work with our internal team to resolve the issue. Review Source Candice M. Onboarding Account Specialist Internet Used the software for: 6-12 months ### "Could not do my job as efficient without it! " May 9, 2018 4.0 Tenfold is used in our B2B department. Tenfold is being use with our CRM, Salesforce, to allow us to log calls more efficiently. It is used to help us dial out to our customers quickly and efficiently with the click to dial feature. We are also able to record our findings from each call. Using Tenfold for our sales department we display live call metrics on projection scoreboard, which helps to create a fun, competitive, productive work environment. Pros Integrates with Salesforce easily intuitive and seamless Able to keep notes directly onto the pop up which imports them directly to CRM. It is used to help us dial out to our customers quickly and efficiently with the click to dial feature Cons pop up disappears in the middle of notes takes awhile to come back up when it rarely does crash incoming call pop up interferes with current call Review Source Mark M. Sales Consultant Construction Used the software for: 1-2 years ### "Tenfold is a great software tool for making and tracking calls!" August 28, 2017 5.0 The largest benefit is the time savings from its integration with Salesforce, and the 'click-to-dial' feature which eliminates the need to manually dial numbers. The next best thing about this software is the productivity tracking it allows. Pros The ability to integrate Tenfold's calling platform directly into our CRM (Salesforce) is extremely helpful. In addition, the ability to call most numbers from any browser window using the 'click-to-dial' feature ensures that calls can always be made quickly using the product, and this is a huge time saver (over manually dialing numbers). Also, Tenfold monitors all calls, so that call counts (inbound vs outbound), and call duration, can all be tracked and compared against co-workers, and this allows work to be far more quantifiable and useful for reviewing personal or team productivity. Lastly, the product is extremely versatile and feature rich, so that each person can use it how they see fit, and their support team is excellent. Cons During a live call, Tenfold allows Notes, to be automatically entered into Saleforce's task data, however, if the comments are too long for the 'call notes' they roll over into the 'comments' section, with no indication that that is where there have gone, which means they can be missed, or just harder to locate later. In addition, 'click-to-dial' does not work on all numbers one may find while browsing, and occasionally the chrome extension must be reset to get things up and running again, but these are rare and minor inconveniences. Review Source VR Verified Reviewer Regional Manager E-Learning Used the software for: 2+ years ### "Tenfold saves me hours a week!" September 15, 2017 4.0 Pros I have used Tenfold for 2 years and love it. It has made my daily tasks more efficient and saves me at least an hour a day. The easy to use pop out makes note taking for calls quick and automatically syncs to SF which allows me to make more dials which equals more sales. Another nice features is the click to dial which allows my X-Lite phone to automatically dial the number also saving me time. I highly recommend Tenfold if you make calls in your line of work. They will not only save you time but make you more money! Cons Sometimes the pop out doesn't work and our admin has to restart the program. One suggestion is to be able to make changes to the contact fields without having to go into SF. Review Source SV Simon V. Director of Business Development Medical Devices Used the software for: 1-2 years ### "Tenfold Overall Experience" August 28, 2017 5.0 Not only do you get a breakdown of your individual performance but you get a breakdown of the whole sales team's performance. Each call is broken down by the amount of time in which you're on the phone with the customer. We tend to check up on our existing customers so it becomes very vital to stay on the phone as long as we need to extract information to be as useful as possible to ensure the quality of our solutions we offer throughout each business line. Pros The add-on allows you to view a detailed report of all inbound and outbound calls for the day. It breaks down the amount of calls that each rep has conducted as well as hot spots during the day that appear to be the best times to contact current customers or even prospects. The product is easily compatible with Salesforce which I recommend each sales team uses. Cons The product (like anything else that is technology) tends to have its kinks. In the last 3 months we have noticed that the our talk time has doubled, even tripled on occasion. This gives us a false report of what is going on throughout the sales team. If we do not know precisely the calls we are making, it is tough to hit our sales goals as a unit. Generally the more customers you call and eventually speak with, the higher our penetration rate tends to be for providing additional solutions. Review Source VR Verified Reviewer Jr. Director of Business Development Used the software for: 6-12 months ### "Extremely Satisfied with Tenfold" December 31, 2017 5.0 I was able to utilize a reliable software to increase my personal productivity throughout my work day. Pros The click-to-dial is best feature to increase productivity. I also appreciate the reliability in the internal tracking. I am able to generate reports of data to track efficiencies which allows me to be strategic in my time management. This software is extremely user friendly and I would highly recommend to others who are evaluating phone CRM software. Cons There have been very few occasions when the accuracy is off on inbound calls but it has been rare and isolated events. Review Source VR Verified Reviewer Business Account Manager Internet Used the software for: 6-12 months ### "Easy to use and very efficient" September 13, 2017 5.0 Pros Tenfold helps keep me organized and with the use of Salesforce, I can effectively reach out to all of my clients. I love that I can take notes during and after my calls and can easily reference those during follow up conversations. This tool is a huge asset and something I use daily. Cons Occasional product/tech glitches make it hard to complete daily tasks or stay organized. I find that I use this so much I truly rely on it functioning properly. Review Source HI Hamza I. SEO Information Technology and Services Used the software for: I used a free trial ### "Easy-to-use software that integrates Salesforce calls seamlessly." July 26, 2021 5.0  Tenfold allows users to take a call without interrupting their current job. We now have more call notes than we ever did before, and our follow-up has improved. Pros Easy to set up, and the smoothest integration I've ever seen. Minimal training is required for the intuitive user interface. The only way to enter Salesforce calls without it feeling like a chore. It takes no extra time to track Salesforce calls with Tenfold. This is useful for ensuring that Salesforce is used as a tool rather than a chore. Tenfold is also used by the sales department to display live call analytics on a TV scoreboard. We now have more information and better follow-up for all of our customers. Cons Occasionally, you'll hear a ghost call. If your phone system's connection is lost, you won't be able to recover your data. Occasionally, fewer than once a month, there are issues with the call timer. To get everything to operate properly, I had to change several phone system settings. Review Source VR Verified Reviewer Senior Director, Client Services Hospital & Health Care Used the software for: 1-2 years ### "Great and almost necessary tool for OB Sales Reps" May 10, 2018 5.0 Increased outbound call numbers Pros It was so lightweight. Didnt slow CRM. Everything you need from a click dialer, without the headache Cons Nothing really. I have seen programs that have a voicemail drop function which would be a great addition. Review Source IG Israel G. Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Tenfold the time saver" October 5, 2017 5.0 Pros Tenfold, the most convenient, time-saving, easy to use, software. Predominantly the click to dial feature tool is what will save you the most time. Just one click and you're a couple seconds away from reaching your client. Alongside the fact that, I can integrate the platform to Salesforce impacts my company's success. Tenfold simplifies the process of having a call-center in every aspect. Cons Not much of to write here, the only thing is it logs me off here and there once in a while but just one click away from logging back in. Review Source Alex P. Opportunity Development Representative Wireless Used the software for: 6-12 months ### "Making telesales more efficient" August 30, 2017 4.0 Pros Click to dial, inline note taking and live call count make day to day telesales easier to carry out, as well as more effective. Cons Integration with Salesforce is not perfect, and in addition to this, not all features are available outside of the US. Review Source JK Jerry K. Investor Marketing and Advertising Used the software for: 1-2 years ### "Changed our business " August 31, 2017 4.0 We have been able to save time become more organized. Pros As an owner it's important for me to identify bottle necks and create solutions which are measurable. With tenfold incorporated with our phone system and sales force reports and results have improved significantly. We have improved our bottom line significantly with the use of tenfold. It's always great when a customer states "How do you know so much about me and my account" . If only they knew it was all because of tenfold. Cons Early on in using tenfold it crashed a few times for us and did not function in the way it should. Aside from that we are happy with tenfold and continue to use it. Review Source RW Ryan W. Enrollment Coordinator Internet Used the software for: 6-12 months ### "Simplicity" September 10, 2017 5.0 Pros What makes this product so great is how easy it was to get it downloaded to a new machine, logged in and picking up right where you left off. They make it very simple to leave notes and log calls so you can pick up exactly where you before no matter if it was hours ago or months. Cons I would like to see added would be a feature that would allow to you minimize it and move the tab around the screen. This will allow me to place it in different places so I can see all of my other information on that screen without having to scroll. Review Source BP Belynda P. Senior Business Enrollment Coordinator Business Supplies and Equipment Used the software for: 1-2 years ### "Tenfold has improved our company become more efficient" September 13, 2017 5.0 The best benefits is the connection rate, We have been able to sky rocket the calls we are able to connect to with local presence. Pros There has been many different benefits that have come along when using this program. We have been able to improve our dial time with click to dial, and also mostly improved our connection rate with local presence. Cons The program does stop working from time to time, but that is few and far between. And when we do have an issue we have been able to have great communication with tenfold, and are able to get the bugs worked out very quickly. Review Source RG Rick G. Chief Training Officer Marketing and Advertising Used the software for: 1-2 years ### "Efficient, Easy to Use, Productive" May 4, 2018 5.0 Pros Increased our call volume by 37% which leads to more sales. This application also allows me to identify the work each employee is putting in daily and ensure they aren't making personal calls on company time. Cons Can't think of anything. Customer service is quick to make any fixes. Very rarely does it go down at all. Review Source David Z. HR and Benefits Consultant Human Resources Used the software for: Less than 6 months ### "A Must Have for All Sales and Sales Development Teams" October 6, 2015 5.0 Who knew you could sync your phone activity with your CRM so easily...and with such an inexpensive tool!? My time is more efficient, better prepared to do callbacks and always has our notes at our fingertips and it makes using the phone to call back (much better results than email) so much easier to do. For those making a high volume of calls and phone activity, you should definitely be using callinize. Pros Huge time saver for me and my team (both the SDR team and sales team). My notes are also 100 times better now and it's easier to log all activity rather than just doing it when I have time or catching up later on (aka never doing it). Cons I didn't really see any cons with using Callinize. The one feature that they didn't offer was a dialer but I've never really used that type of sales as I prefer a more targeted approach, so it wasn't really all that negative for me. Review Source RM Rusty M. b2b sales manager Furniture Used the software for: 1-2 years ### "Effective Tool for organizing incoming information and pipeline management" May 18, 2018 4.0 overall improved organization with information regarding customer needs. Pipeline management, and tracking performance by reps are by far the most benefit Pros the short cutt to customer accounts in salesforce with the briefcase. the ease of access to a specific customer is very useful Cons it tends to get a little bit buggy, and not report to additional systems very well. The system seems to get more temperamental when we add a large number of users at one time or need to run multiple plug ins Review Source Similar Products Featured