# Page 2 | TenFold Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TenFold the right Application Development solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144586/Tenfold/reviews --- TenFold 4.7 (143) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of TenFold ## Showing most helpful reviews Showing 26-50 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MV Michelle V. Office Administrator Consumer Goods Used the software for: 2+ years ### "Tenfold is useful in logging calls and pulling statistics" September 28, 2021 4.0 It's a helpful tool overall, but could use some tweaking on the floating UI Pros Tenfold makes it easy to log calls accurately and even add new phone numbers to customers in the database. I love that it recognizes phone numbers in the database and pulls up the link to the customer profile, making it easy to answer while answering a call. Being able to pull up statistics on call volumes is a helpful tool for forecasting as well. Cons The floating UI can be annoying at time. It doesn't always stay to the side of the web browser after saving notes. The floating UI will sometimes take forever to load or save, which ends up freezing the browser. Review Source EC Edward C. Senior Associate Real Estate Used the software for: 6-12 months ### "One of the best cloud phone platforms out there" September 3, 2017 5.0 Easy integration into our Office 365 suite. Simple interface. Easy to use. IPhone app is functional. Texting. Group chat. Caller ID. Pros \-Texting is such a great feature. My e-mail can be hard to spell for some people so I love being able to tell people "hey I'll text you my email." -I have group chats with my team on Tenfold and it is useful to be able to access it through the iPhone app. -I make 100s of calls a week. When a prospect calls me back I used to ask, "Who is this?" And the prospect typically would respond with "I don't know you called me!" That was one of the worst feelings. Being able to catalog the prospect's information avoids that issue altogether. -Easy user-interface is very important to me Cons \-I randomly get signed out of my iPhone app? Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in. -Connectivity issues on the desktop. The older guys at our company believe the service should be as reliable as a land line. So they're always complaining about this connection issue. -I like that this integrates with Salesforce. Although I'm not sure what information it shares and how it works. Because of that I haven't been using this feature. -Sometimes I'll make a phone call, and the call seems to disappear into nowhere but I can still hear it ringing. The app just won't allow me to disconnect or hang up the call. This doesn't happen all the time. And it only seems to happen with disconnected phone numbers. But it still annoys me. Review Source VR Verified Reviewer Human Resources Specialist/Office Manager Used the software for: 1-2 years ### "This is a great product and keep me very in-sync with my clients' " May 5, 2018 5.0 The software helps me to work with all of my programs. Pros The notification dashboard is one of the most niche market items around. I would never have though that I would have everything I need an instance and at a flash. I also like the fact that I am getting another notification that lets me know when I am receiving customer correspondence. This program has help raise the productivity of not alone myself, it really allocates all of my calendars, calls, emails and social media correspondence into one. This really gives me the ability to have a one-stop shop for all of my programs. In this day and age, I have to manage many programs at once and it really helps that I do not forget anything. Cons Nothing, this product has been a complete game changer for one of the companies that I work for. Great product. Review Source Joel B. Technology Consultant Used the software for: 1-2 years ### "Great Product, needs a few options" May 12, 2018 5.0 The popup was great. It worked as expected. Pros I love the idea of a popup when a phone call comes in. The ability to see the information you need about the incoming call before you answer it is extremely valuable. The software performed as expected. The sales team and tech support team were all very friendly and took care of all the issues I had. Good response time and an overall good experience with the company as a whole. Cons There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at. It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be. Review Source Jeremy M. Specialized Onboarding Business Account Manager Internet Used the software for: 6-12 months ### "Very helpful tool with a few pinchpoints" May 1, 2018 4.0 Pros This software helps me keep a clean record of my book of business. Often I don't have to think about logging my calls and it helps me keep track of ongoing projects and the notes associated with them. Many of my peers use this tool to keep detailed notes on their accounts very quickly. Cons The product can be glitchy. Calls can log for much longer or shorter than the actual call. The auto population of contacts fails sometimes causing me to have to search for the client, rather than just wrapping the call. I always have to refresh my salesforce page to log changes to the contact and account after wrapping calls. This adds up to allot of time on my end waiting for the page to reload. Review Source VR Verified Reviewer Account Exec Used the software for: 1-2 years ### "I think Tenfold is pretty solid overall. It has no flash or anything super extravagent. I like it." May 2, 2018 4.0 It keeps track of everything. Has charts and lets you see when and how you are making calls to see what you need to change. Pros I like its simlicity alot. I think its platform is really good and the functionality is super easy to use. I have it as a supplement to our CRM and it works very nicely. Nothing super advanced, but it gets the job done. Cons Not too much that I dislike. If i could maybe change something it would be to be able to maybe customize the dashboard and change colors of the background as I am not biggest fan of white. Other than that, I'm content Review Source VR Verified Reviewer Customer Success Specialist Used the software for: 2+ years ### " Easy to use click to dial l" July 19, 2018 4.0 The ability to make calls and record notes quickly. Pros I like that Tenfold integrates with sales force and our phone system. It makes the task of dialing easier. Cons I don't think there is anything other than bring able to build a list of prospects and load them in the system. Review Source JP G. Vice President Investment Management Used the software for: 6-12 months ### "Tenfold is a great click-to-dial tool that integrates with essential applications." November 30, 2017 5.0 I am significantly more efficient because of the streamlined manner in which Tenfold allows me to make calls and record notes immediately afterwards with minimal clicks and no extra effort. Pros Tenfold's ease of use is its best feature. I can click on a phone number and have it immediately dial on my IP phone. Once the call is complete, a dialogue box slides from the side of the screen to allow me to instantly makes notes. My inputs are aggregated in Salesforce and Tenfold's website so I can view my daily activity easily. Cons From time to time, there are minor glitches in IP phone integration, and sometimes call notes are prematurely cut off. Both issues have been resolved with a computer restart. Review Source Sarah C. Senior Trade Account Manager Internet Used the software for: 1-2 years ### "Tenfold the Timesaver!" September 1, 2017 5.0 Pros Time is money in sales. Tenfold is an extremely reliable software that I rely on throughout my work day. It's shortcuts allows me to work through my day without any interruptions. I am able to take notes while on a call with my clients, linking them to project opportunities that I am currently working on. If I am on the phone for a majority of my day, I am able to backtrack throughout my call history to link the calls to my clients. It is an easy system that is crucial to our teams success. Review Source Rich M. Genesis Product Consultant Outsourcing/Offshoring Used the software for: 1-2 years ### "Huge Time Saver that results in huge ROI!!" August 28, 2017 5.0 Pros I like that I can make calls right in my CRM system automatically with a hyperlinked number created by Tenfold. I like easily adding notes very easily and quickly that Tenfold will add to my CRM system. I like the caller ID. I like how I can quickly go back to prior calls to look at notes. It is a huge time saver based on having to do things manually in the past. Cons Tenfold doesn't give you the option to change the color of their APP. Also, the pop out window sometimes pops out randomly. Review Source Kenneth S. Account Executive Financial Services Used the software for: 1-2 years ### "Tenfold helps me connect my calls directly to my CRM software, making it seamless and quick. " April 9, 2018 4.0 Helps organize each call with a specific sales rep and identify what deal you are specifically working on. Pros I like how Tenfold allows me to make notes on each phone call and file that phone call with a specific "opportunity" within that contact. I work several deals often with one sales rep, and this allows me to categorize that accordingly. It's a great tool to have, and keeps me organized. Cons I wish it was easier to record a conversation through Tenfold. The administrator has the ability to record calls easy; it seems like we have to sign ourselves up to do so. Review Source VR Verified Reviewer Sales Manager Apparel & Fashion Used the software for: 6-12 months ### "Tenfold for Management" August 31, 2017 5.0 Pros Helps get a birds eye view by grouping members of the sales division by team. This way you can group your employees and look at daily productivity numbers side by side. This also helps us with call stat contests we do as a sales division. Gives accurate call duration times, and separates by inbound vs. outbound. Tech support is always friendly, and reliable. Cons Sometimes we notice it will crash occasionally, but it doesn't disrupt our organization We simply miss stats that would have helped us manage productivity otherwise. When we do find it crashes, the reps will manually log their calls, with notes. Review Source Evan C. Account Executive Internet Used the software for: 1-2 years ### "Tenfold gives me my time back by automating 50% of CRM busy work." September 20, 2017 5.0 Pros I love how Tenfold allows me to access everything I need to Salesforce from their popup plugin every time I make a call. The email function is great and can be customized for any template. Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged. Cons Not much to say here as Tenfold always seems to predict customer concerns and listen closely to feedback and make changes immediately. Review Source Maggie B. Business Account Manager Internet Used the software for: 2+ years ### "Tenfold has improved my sales drastically " April 30, 2018 5.0 Pros Extremely user friendly, helps to stay organized and manage call volume. easy to access stats and retrieve previous information. Great tool! Cons Not much to say that is negative, sometimes the call information is stored into the wrong account in salesforce but this is not the fault of the software. Review Source Linda B. Business Account Manager Internet Used the software for: 1-2 years ### "Great tool for Account Management!" December 29, 2017 5.0 Pros Ability to schedule follow-ups while dispositioning the call improves efficiency! Having used other programs for calls, Tenfold stands above with little to no degradation of call quality. Data integration between Salesforce and Tenfold creates a seamless workflow. Cons Limited history is shown when going into 'Recent' on the pop-up window. Having used other software applications, honestly there isn't a lot I don't like about Tenfold! Review Source Jay J. President Used the software for: 2+ years ### "The ability to make and log calls is a great tool" November 27, 2017 5.0 Ease of use Pros It is automatic and allows you to add contacts that call in. In addition, it makes use much easier.\* Cons Sometimes it has to be turned again on when I open a program that it is associated with. I would like that to be a smoother process. Review Source TP Tevin P. Software Engineer Publishing Used the software for: 6-12 months ### "A superb tool to make and track official calls." July 6, 2018 5.0 Pros The application is easy to use. A Great functionality, is another plus. You can track the incoming calls and keep a watch on individual employee’s performance including details like call durations and intervals. The application has integrations with the salesforce, so without even dialling, you automatically get connected with the customers. Even during a call is made, the application enables notes to be entered to the salesforce’s data folder. The customer service team is very responsive, in case of queries be it email or calls, they respond very well. You can get an in-depth idea about your team's productivity. It is simpler to make follow-ups and you can see the previous conversation threads. The additional features like voicemails, special commands help in reducing the time consumption. Cons Pop up requires improvement in customization. System crashes occur during the daytime if the calls exceed a limit. Review Source Belynda P. Business Enrollment Cordinator Internet Used the software for: 1-2 years ### "Great program that has allowed our company to improve tenfold" September 12, 2017 5.0 Pros The best part of tenfold is the option that is allowed within the program. With these additional options, it has allowed our company to improve on our call time and response time. Cons The only problem i have is on occasion when the system goes down, but we have a fast response time when working with tenfold to get the program up and running again. Review Source TK Trever K. Enrollment Coordinator Used the software for: 1-2 years ### "Great Tool for the Workplace" August 29, 2017 5.0 I have gotten may benefits from this tool. Tenfold has made my job much easier with managing my customer relations, setting follow ups, keeping track of my tasks for the day; it has boosted my connection rate with the local presence tool anywhere from 10-25% daily. It seems to work perfectly with Salesforce as well. Pros Tenfold had made my job so much easier, it has quite a few great features its lets me set up follow up tasks with my customers, allows me to keep track and records of my previous conversations, and customer service will go out of their way to make sure your problem is resolved. Overall a great tool and has my recommendation to anyone who is contemplating getting it for their organization. Cons The update time with Tenfold sometimes seems to take forever ( that whole day occasionally ) and when it does it makes my day much harder then it needs to be, although I am not sure if it my works internal IT that takes a day to update the tool or Tenfold themselves. Review Source Andrew N. Senior Adviser I Equities & Options Division Financial Services Used the software for: 1-2 years ### "Best thing for sales since sliced bread" September 12, 2017 5.0 Pros The ability for the entire sales floor to streamline their calls day to day makes the entire process incredibly easy. Coming from a company that did not have this product to here is like night and day. Cons Occasionally Tenfold will be delayed or stop altogether. Easy fix of manually logging out and back in. Review Source VR Verified Reviewer Team Lead, Inbound Sales Development EMEA Used the software for: 1-2 years ### "Seamless Integration " December 8, 2017 5.0 Pros Tracking calls in Salesforce makes my job so much easier. I can track the reach outs of my team, show speed to response, and identify struggling employees. Easy to use on it's own, easy to track in SF. I reached out to them about an issue I was having and someone reached out immediately. Review Source damian L. Account Exec Used the software for: 6-12 months ### "Easy to use + manage. Doesnt crash, keeps track of everything I need." August 30, 2017 5.0 Its easy to use. Its effective. No flash. To the point. It doesnt crash like other similar sotwares I have used in the past. Its very good. Pros Its easy and simple. All the analytics are upfront and interface is user friendly. Keeps track of my calls, inbound and outbound. Also is something I would reccomend Cons Not too many cons. It would be nice if you could customize the software to a different color but that has nothing to do with functionality. Which I think is great. Review Source Luis Miguel S. SMB Sales | Digital Partnerships US and LATAM Information Technology and Services Used the software for: 1-2 years ### "Ease of use, good support." August 29, 2017 5.0 Pros Saves time by at least 20% Auto logs calls and notes Logged calls can be custom on SFDC (Lead, contact, opp, acct) Good metrics and data from previous activities. Cons I think they can focus on new Sales Enablement tools but the call tools that I currently use are great! Review Source Scarlett G. Regional Sales Associate Used the software for: 6-12 months ### "Helps me organize and keep track of my conversations" December 29, 2017 5.0 Pros I can record details of my phone conversation which are then saved to my Salesforce on that customer's account. It is very easy to use and helps me keep track of everything going on with each customer. Cons Tenfold shows all of the contacts associated with every incoming and outgoing call. Sometimes I accidentally select the wrong contact, and there is no back button for me to go back and select a different contact. Review Source RA Reggie A. Computer Engineer Telecommunications Used the software for: 2+ years ### "Pros and Cons of Tenfold" October 2, 2017 5.0 Pros Tenfold is a reliable source to track incoming calls and giving companies to track their employees on their call time. Being the main source that my company uses to help track what the employees are doing , it helps the company i work move. Cons Tenfold is a wonderful software to have if your eCommerce company or telemarketing company. But tenfold has their downfalls, as in crashing while your on a call and causing the software not to track what the employee is doing on the phone. Review Source Similar Products Featured