# ECAP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ECAP the right Human Services solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144587/ECAP/reviews --- ECAP 3.9 (15) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of ECAP Ease of use 4.2 Customer Service 4.6 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Student Accounting Used the software for: I used a free trial ### "ECAP software review " April 20, 2021 3.0 ECAP IS AN EXCELLENT ORGANISATIONAL TOOL THAT EFFECTIVELY ASSESSES THE SOCIAL, EMOTIONAL AND MENTAL HEALTH NEEDS OF NEW ARRIVALS OR CHILDREN STILL IN FOSTER CARE. IN ADDITION, CHILDCARE STAFF/SUPERVISOR CAN CREATE, VIEW AND UPDATE THE NECESSARY RECORDS AT ANY TIME. Pros What I particularly like is the link to "group management" for siblings. This is a common reality in child welfare/CPS. I also like that it includes a "comprehensive format" for standardised assessments and a dialogue box that allows staff to provide individualised comments as needed. Cons This is not necessarily a "scam". Some children have a very wide range of needs and circumstances that may require multiple reassignments. Once an eCAP has been completed for a particular child in foster care, eCAP users can make an informed decision about the need for a higher level of care for the child. Review Source Response from Foster Care Technologies April 22, 2021 Thank you for your review. I'm glad that you found ECAP to be helpful, especially in placing sibling groups and determining the need for a higher level of care. If you have any questions or suggestions, please reach out to me through the Feedback button in the bottom right corner of each ECAP page. -Eve Anderson JB Jo B. CHILD PLACEMENT COORDINATOR Human Resources Used the software for: 2+ years ### "AMAZING SOFTWARE PRODEUCT!" July 18, 2019 5.0 ECAP IT IS A GREAT ORGANIZATIONAL TOOL THAT EFFECTIVELY ASSESSES SOCIAL, EMOTIONAL, MENTAL HEALTH MEDICAL NEEDS OF NEW ENTRANTS OR CHILDREN CONTINUING IN FOSTER. IN ADDITION, CASE WORKER'S/SUPERVISOR’S IN CHILD WELFARE, CAN CREATE, REVIEW, AND OR UPDATE RECORDS AS NEEDED AT ANY TIME. Pros I MOST LIKE THE LINK TO “MANAGE GROUPS” OF SIBLINGS, A REALITY THAT OFTEN PRESENTS IN CHILD WELFARE/CPS. IN ADDITION, I LIKE THE "ACROSS THE BOARD FORMAT” FOR THE STANDARDIZED ASSESSMENT AND THE INCLUSION OF DIALOGUE BOXES, WHICH ALLOW WORKERS TO CREATE INDIVIDUAL COMMENTS AS NEEDED. Cons THIS IS A NOT EXACTLY A "CON" BECAUSE SOME CHILDREN HAVE HIGHLY EXTENSIVE NEEDS, OR SITUATIONS THAT REQUIRE MULTIPLE RE-PLACEMENTS. IF ECAP MATCHES HAVE BEEN EXHAUSTED FOR A PARTICULAR CHILD COMING INTO FOSTER CARE, ECAP USERS CAN MAKE AN INFORMED DECISION THAT THE CHILD REQUIRES A HIGHER LEVEL OF CARE. Review Source Response from Foster Care Technologies October 14, 2019 Jo, Thanks for reviewing ECAP! We are so glad that you are having a positive experience and that it is helping you in your important work with children and families. As always, email me or use the ECAP Feedback button if you run into any issues or questions. -Eve Anderson CO Cletus O. FSCW11 Government Administration Used the software for: 2+ years ### "Advantages and Disadvantages of ECAP" July 31, 2019 3.0 My overall experience with ECAP is good. Pros ECAP gives one a comprehensive view of the number of children placed in a home, like in my type of job where placing and removing children from placement resource homes is a part of my job. ECAP shows when a child is placed/removed in a home and where the child was prior to the last placement. It establishes the preferences or types of behavioral issues the host family will be willing to accept by stating the behavioral challenges a child in need of placement has. It is a good matching tool for children and families. It also establishes the number of open spaces in a home and the limit of placement each home can take at any given time. Cons The shortcoming of the software as I see it is that I, as a frequent user cannot remove a child's name from a home if the child is no longer in the home and the staff responsible for exiting the child from the placement fails to do so. The problem this creates is that it gives a false impression that the child who is not there is there and the home is full when it is not. Review Source Response from Foster Care Technologies October 14, 2019 Cletus, thanks for reviewing ECAP! We are glad that you are having a good experience with ECAP. Regarding your problem with other staff & data entry, each of our customer agencies sets up their configuration differently. If your management team want to change permissions so more staff have access to remove children from the home, we would be happy to help with that! RB Rajkumar B. CPRU Coordinator Government Administration Used the software for: 2+ years ### "THE FUTURE OF CHILD PLACEMENT IS HERE" July 17, 2019 5.0 Finding a suitable placement for a child entering out of home care has been made easier. Pros It is user friendly, does not require much training to operate the software. It provides at command a listing of foster care placements available and or are appropriate for the placement of a child in out of home care. ECAP is a ready reference to see where a child has been placed by just the search . It takes away all the hassles of creating files, searching through notes. Right there at the press of a button. Cons Sometimes the soft ware runs slowly as it populates quite a lot of data. However there has been improvements in this area. Review Source Response from Foster Care Technologies October 14, 2019 Rajkumar, Thanks for reviewing ECAP! We are happy that you are finding it to be helpful in finding families for the children in care. We will continue working to reduce any delays processing data. CB CALU B. Unit Administrator Mental Health Care Used the software for: 2+ years ### "ECAP review" March 26, 2020 5.0 Our overall experience has been great. It is a much needed program in terms of matching providers with children. Pros This feature is very helpful in terms of being able to provide our agency with quick and accurate access to our foster parent providers. The feature of sorting/matching is very valuable in terms of matching children with the most appropriate provider. This program was a bit difficult to maneuver, but customer support is outstanding. Cons Initially, the feature regarding the sorting of specialized placements (treatment foster homes, group homes, etc.,), was not able to generate properly for child matching. Review Source Response from Foster Care Technologies March 27, 2020 Calu, thanks for taking the time to write a review! We're so glad that ECAP has helped your team. As always, please let me know how we can help. -Eve Anderson TS Tonya S. Coodrinator Public Policy Used the software for: 1-2 years ### "ECAP REVIEW" July 17, 2019 4.0 More accessible, easier to navigate and the ability to create automatic emails to ask non-ECAP staff about the status of a given placement. Pros Successfully supports data entered. Supervisors now have the ability to edit and end date placements. Expanded Contact Log History on Best Match Page so it shows all contacts for this particular intake, instead of capping the number of entries. And, the new add/remove some of the drop-down options for Contact Logs (when calling families from the Best Match List) Cons Data doesn't actually store in putted info. If for some reason I leave the page, I have to reenter the information that I last submitted. It doesn't show which kids wait the longest (Reporting feature). Review Source Response from Foster Care Technologies July 25, 2019 Tonya, Thanks for your review. I'm glad ECAP has been helpful for you. I'll be looking into how to implement some of the features you mentioned in your review. Please reach out to me at any time if you need something! -Eve Anderson BR Brooke R. Placement Liason Individual & Family Services Used the software for: 6-12 months ### "Ecap review" October 9, 2018 3.0 The customer service has been good, but I have not found the program helpful in locating placements, unless I'm looking for a newborn baby and it matches many options. Pros I like that it provides the best matches for kids based on multiple factors, and ranks the matches based on percentages. Cons It often does not create matches for any of our kids. It can be very slow. It also does not accurately reflect when a home can not take mixed gendered sib groups, and will show homes as a match that are not actually a match. Some of the questions do not apply to the age group of the child. Some of the questions are too broad and rule out kids based on incidents. There is no way to be able to explain or justify past behaviors and improvements. I think it is too black and white. Review Source Response from Foster Care Technologies October 11, 2018 Brooke, thanks for your review. We are currently working on a solution for the mixed-gendered sibling groups. I think we can easily address some of your other concerns, too, such as showing questions for certain age ranges. Also, there are some customer settings that affect when families are ruled out as a match for kids; we may need to simply adjust the settings for you. I'll reach out to you so we can talk more about your needs. LH Lanique H. Placement Coordinator Government Administration Used the software for: 2+ years ### "ECAP review" July 17, 2019 4.0 ECAP has helped our agency tremendously in our efforts to identify placement resources for Foster Kids. It has been a time saving tool that adds to our efficiency. Pros Program is really easy to navigate and easy customize to fit your organizational needs. Cons system slows down sometimes when imputing information. Review Source Response from Foster Care Technologies October 14, 2019 Lanique, Thanks for your review! We're so glad that you've found ECAP to be helpful in the important work you do. We will continue working to reduce any slow-down issues. Let me know if you need anything in the future. -Eve Anderson MB Mary B. Child Placement Resource Coordinator Human Resources Used the software for: 2+ years ### "ECAP User 1" July 17, 2019 4.0 Pros It is user friendly. Gives options for correct information Cons There is nothing that I like least about this software Review Source Response from Foster Care Technologies October 14, 2019 Mary, Thank you for submitting a review about ECAP. We are glad that you find the system to be user-friendly and helpful. Feel free to use the ECAP Feedback button if you need anything from me in the future. -Eve Anderson MM Myisha M. Social Worker Human Resources Used the software for: 1-2 years ### "ECAP Review from a Daily User" September 12, 2019 4.0 Overall experience is great. Pros The software is user-friendly. There is also a quick update when alternating screens. Cons There are other options that we need to detail that are not listed on the dropdown. Adding an "other" option which we can insert another reason would benefit us for accurate reason. Review Source Response from Foster Care Technologies September 16, 2019 Myisha, thanks for reviewing ECAP! We are so glad that you are having a good experience. We can easily update your dropdown options! I'll reach out to you directly about that. -Eve Anderson KP Katherine P. Intake Placement Liaision Hospital & Health Care Used the software for: 1-2 years ### "ECAP Review" October 9, 2018 2.0 tracking of all of the open foster homes Pros I like that it is able to keep track of children and foster homes in one place. It is user friendly in searching out children and foster homes. Cons often when cases first come in we don't always know the answers to the questions being asked so usually it is unknown. It also doesn't take licensing considerations like youth not being able to share rooms if they are mixed genders above a certain age. Review Source Response from Foster Care Technologies October 11, 2018 Katherine, thank you for taking the time to submit a review. We are working on a design to resolve the gender issue. I'd like to talk to you about what we can change so that you feel good about ECAP and its role in your work. I'll reach out to you directly. AF Angie F. Licensing and Placement Supervisor Non-Profit Organization Management Used the software for: 2+ years ### "ECAP- CHWCS" October 12, 2018 4.0 We really have enjoyed utilizing the descriptions and will take/will consider/would not prefer for discussions with our foster families. It helps the families understand the types of children that come into care. When pulling up potential matches, it does not seem to make sense with why some homes are pulled and others are not. There lacks the human aspect of it with the information that we know for sure about our foster homes. Pros The overall idea is great and could be very beneficial for the concept. Cons There are a lot of people involved/utilizing this program. It is difficult for everything to match up perfectly in order to have the best outcomes. This can be because of the large amount of foster homes and children in Milwaukee too. Review Source Response from Foster Care Technologies October 15, 2018 Angie, thanks for your feedback! We are designing some features to make it clear why certain families didn't match to a child. I'll reach out to talk about other changes we can make to improve your experience. CB Christie B. Family Service Caseworker Supervisor Individual & Family Services Used the software for: 2+ years ### "ECAP" September 12, 2019 4.0 I like ECAP overall Pros It's easy to naviagate and to understand. Cons I can't see my workers client on my dashboard. Review Source Response from Foster Care Technologies September 13, 2019 Christie, Thanks for reviewing ECAP! I'm glad you are enjoying it! I'm might have a solution for the dashboard item you mentioned - I'll send you an email. AL Andrea L. Licesning and Placement Supervisor Non-Profit Organization Management Used the software for: 1-2 years ### "ECAP Review" October 9, 2018 4.0 I've been eager to see what ECAP has had to offer and appreciate it for children 0-4 years old with low needs. But there is a sense of humanness that is needed to do matching for children. I've enjoyed working with the ECAP team as they are always inquiring about our needs and willing to make changes. Pros I like the matching preferences used as it is a really good talking tool for our families. I like the user ability and the willingness to improve/change things based on our needs. I like that all of the children who are in need of a placement are pending on the intake list to provide a quick snapshot. Cons The tool is only as useful as the homes that we have available and removes the humanness out of the process. Review Source Response from Foster Care Technologies October 11, 2018 Andrea, thanks for your review. Your feedback helps us keep improving ECAP. I'd like to talk with you about what we can change to incorporate more of the humanness into the system. I'll reach out to you directly. cH chante H. Social worker Consumer Services Used the software for: I used a free trial ### "clients" September 12, 2019 4.0 we provide foster children with a caretaker that will provide for them. Pros I can look up caretaker and foster children easily. Cons other people can change information when I' m responsible for the information Review Source Response from Foster Care Technologies September 13, 2019 Chante, thanks for reviewing ECAP! We're glad you like the functionality! We are continuing to work on projects to make it even better. Similar Products Featured