# NextGen Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NextGen the right Business Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144594/NextGen/reviews --- NextGen 4.1 (16) [View alternatives](https://www.capterra.com/p/144594/NextGen/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of NextGen Ease of use 3.9 Customer Service 3.5 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JEFF K. Actor, Bartender Broadcast Media Used the software for: 2+ years ### "NextGen-For All Of My Medical Charting Needs" March 7, 2020 5.0 I am a patient who relies heavily on legit communication between Physician A & Physician Z and have had such Doctors use the NextGen system as their Patient Portal and Electronic Records submission tool of choice. It hasn't been as popular these days with my circle of medical pros but my old info is still retrievable and I still use it for past and current record communications. It has been the easiest and a most safe portal for my valuable personal information to be displayed on and transmitted through from my own first hand experience. I have no influence on who chooses what mostly and I have only switched to other products at the controllers hands not by my own choice. Pros I remember many, many previous physicians whose companies relied on NextGen for Patient Portal relations and true in depth access to records and such. I am a performer who has lived in many states. In California almost every prescriber had this type of portal. Still true as I looked up old material recently. In my current area many groups have switched around and around and I wish they would have been with NextGen or go to them. I have found the interlinking of my Medical Professionals and my private information to be under the best guides with an incredible ease on my end when wanting to share something quickly or connect Providers. Very easy and trusting especially in a world so concerned about hippa privacy laws. Cons The big dislike was the random physician or practice that did not participate with NextGen or often didn't have an electronic record system at all. I have encountered that on a less frequent basis lately. I will say I see other software options taking the reigns but I am a creature of habit and like what works. The allowance to link other similar companies is there but I like NextGen's layout and in depth design of my own records and sometimes more so it is apparent that records are not as easily transmitted from them to another software program. Review Source YS Yolanda S. Managed Care Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "NextGen Software" August 6, 2024 4.0 Nextgen was a great software to use. Easy to use, we just out grew it's capabilities. Pros The Ease of our team setting our own margins with the software. Cons When we got to a Plateau with the software. We had to change to another one due to our growth. Review Source VR Verified Reviewer Clinical Informatics Manager Hospital & Health Care Used the software for: 2+ years ### "It has potential but very hard to make work for users." May 22, 2018 3.0 It helped increase our meaningful use incentives. Although not easy you are able to submit for PCMH recognition. Pros There is a built in coding tool for providers. In other EMRs, coders are required. If utilized properly you can customize templates based on visit type and specialty. The key is to take the time to customize it how you need. The version I work with is hosted by a hospital and it is not flexible enough for an FQHC. Cons It is extremely hard to pull reports that combine PM and EHR info. Reporting in general is like learning a new language. You have to understand the logic behind where things are pulling from. Review Source khushbu A. DDS Health, Wellness and Fitness Used the software for: 2+ years ### "A little complex" July 18, 2019 5.0 Pros Has a lot of different tabs to add a lot of different information like labs etc Cons Because of the amount of information you can store, navigating the app becomes a little bit difficult Review Source BP Brian P. Insurance Salesmen Insurance Used the software for: 1-2 years ### "One of the best lead generators out there. " October 18, 2022 5.0 10/10, honestly wouldn't be where I am at today in sales without the assistance and leads of Next gen. A 100% must for anyone that needs insurance leads. Pros I love the pure quality of the leads it provides. I will never find another generator that can give such a guaranteed touch and contact with a lead Cons Sometimes the price of the lead can be very expensive depending on the filtering you choose. however, it is completely worth it because Ill buy a 70$ lead that pays me out over a thousand. Its a no brainer to keep buying them. Review Source BP Bobbi P. RN Medical Practice Used the software for: 2+ years ### "NexGen Review" September 15, 2019 4.0 I do like the NexGen EHR for the ease of using versus paper charts. The support for NexGen is not the best. The inability to customize it for our needs is very limiting to our company. Pros Pros: ability to customize notes easily, easy to enter multiple medications, unable to customize the program for specific needs to the clinic, unable to have ICD 9 codes taken off current list of diagnosis Cons Cons: immunizations do not print in a nice readable table, diagnosis is readily linked to medications, unable to generate a diagnosis list, unable to print inactive medication list Review Source VR Verified Reviewer Patient experience specialist Hospital & Health Care Used the software for: 1-2 years ### "Nexgen user " August 20, 2018 4.0 Pros This is very user friendly good for ambulatory and out patient settings. The clinical user side is a little tedious. In terms of design it looks dated. Cons Not as clean and user friendly as epic. Can be redundant at some points in the interface. Review Source TV Terri V. Manager of IT Hospital & Health Care Used the software for: 2+ years ### "Nextgen Review" July 22, 2022 4.0 Easy to learn and use Pros Letters, Statements, Encounters, EHR, Claims Cons You can't customize much. It would be helpful to pull any column into a report. Review Source VR Verified Reviewer Skills Development Specialist Mental Health Care Used the software for: I used a free trial ### "New User" September 17, 2021 5.0 Pros This is easy to use and it is so nice to be able to incorporate everything together. Cons Right now it is just a learning process. This EHR is new to us so we have to start from the beginning. Review Source VR Verified Reviewer Psychotherapist Mental Health Care Used the software for: Less than 6 months ### "NextGen " April 11, 2019 5.0 Pros What I liked most about this software was that it was very easy to use and navigate between tabs, and schedules. Cons What I liked least about this software was that it did not let you know whether or not you missed a part of the assessment before submitting it. Review Source MB Mary B. Billing Manager Medical Practice Used the software for: 2+ years ### "Very poor Customer Service" April 12, 2017 1.0 We had Nextgen for several years. We tried to implement the EMR system, but with all the problems we had to keep paper charts so EMR was useless. Customer No-Service was the usual. I would not recommend them at all Pros Nothing Cons Customer No-Service, every upgrade was an additional cost Review Source jB jannisa B. PACS Hospital & Health Care Used the software for: 2+ years ### "NextGen" May 11, 2019 4.0 Pros easy access to chart and not hard to learn Cons trying to look for something and navigating is a lot Review Source gM geraldine M. billing specialist Used the software for: 2+ years ### "great software to for business" October 5, 2017 4.0 Pros what I like most is that it is easy to follow. very clear in finding things you are looking for. Convenient. Cons what I like least about it is when they make changes to it. its not a bad thing but adjusting to new interface is required. Review Source KV Kandie V. Medical Assistant Hospital & Health Care Used the software for: 1-2 years ### "Nextgen" December 7, 2018 3.0 N/a Pros It is very easy to access but could be confusing at first Cons Scheduling screen was never my favorite because of the many colors Review Source NA Nicky A. Clinic Manager Used the software for: Less than 6 months ### "My experience has been pretty good so far." June 7, 2017 5.0 Pros Ease of use. Very functional, Much better than our old EHR software. Customer support is always very responsive. Cons The cost of the software, complexity, the amount of time and training that went into learning this software Review Source eW elizabeth W. Office Administrator Market Research Used the software for: I used a free trial ### "NextGen" November 29, 2018 4.0 Pros Keeps Accounts in Chronoslogical order. Cons Not very Functional for all types of Accounting major employees. Need to offer classes Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.