USU AG

USU Knowledge Center


Who Uses This Software?

various service areas of medium-sized and large enterprises and public-sector institutions - used by > 150.000 service agents


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • USU AG
  • www.usu-knowledgesolutions.de
  • Founded 1977
  • Germany

About USU Knowledge Center

USU Knowledge Center the ACTIVE knowledge base for professional customer service and IT-Service A knowledge base offers service staff rapid access to the information they need to deal with questions or incidents. Whereas simple knowledge management systems specialise in administering and searching through conventional documents. USU KnowledgeCenter 6 controls ACTIVE knowledge objects, offered as snippets of knowledge to suit the needs at hand and in precisely the right situation.


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USU Knowledge Center Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

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