# USU Knowledge Management Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about USU Knowledge Management Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more. Source: https://www.capterra.com/p/144600/USU-Knowledge-Center --- # USU Knowledge Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) USU Knowledge Management ## What is USU Knowledge Management? USU Knowledge Management is the leading knowledge management platform for contact centers, IT service desks, and enterprise KM. Boost efficiency and increase employee and customer satisfaction with a predictive knowledge management solution that provides a single source of truth with accurate, QA'd information. Our omni-channel knowledge management harnesses the power of AI to make customer service as simple as a Google search. Easily integrate with leading service platforms. ## What is USU Knowledge Management used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[IT Documentation](https://www.capterra.com/it-documentation-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for USU Knowledge Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.usu.com&name=USU Knowledge Management) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### USU Knowledge Management 4.8 (18) VS. [4.7 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $10 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (18) Ease Of Use 4.6 (1,735) Value For Money 4.7 (15) Value For Money 4.6 (1,488) Customer Service 4.7 (17) Customer Service 4.7 (1,507) ## USU Knowledge Management alternatives [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month [4.5 (3,410)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Content Management 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Full Text Search 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Knowledge Base Management 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Workflow Management 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Document Management 5.0 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Access Controls/Permissions 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems USU Knowledge Management 65 features Define levels of authorization for access to specific files or systems Informs of any account changes and notifications Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Create and manage digital catalog of products/services with their details, specifications, and price Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Manage, organize, and store contact information Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Tools that provide relevant information at specific times to support judgments and courses of action Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, save, and store files Search for specific words or phrases within a document or database Manage and track all disruptions and incidents Allow the audience to interact or engage with the content Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Edit text as needed Set up connections to third-party platforms to improve business processes Track and interpret metrics on the usage of company resources Supports various video file formats An extended application or connector that enables users to perform additional services with their current set of tools An informational database that allows users to add, delete, or revise content Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (18) 4.6 Based on 18 reviews ## Pricing Value for money 4.7 (15) Free Trial Basic $10.00 Per User,Per Month Value for money 4.7 (15) 4.7 Based on 15 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (17) 4.7 Based on 17 reviews ## User reviews Overall rating 4.8 Based on 18 reviews Filter by rating 5(14) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SP Stephanie P. Manager, Knowledge Management Telecommunications ### "USU Knowledge Management will empower your business and users " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2021 Pros The most impressive aspect of USU's Knowledge Management system is the ability for knowledge managers to customize the user experience based on their business needs. Drag and drop modules allow you to build user interfaces that enable users to engage with content better than any knowledge base I have ever managed. Users can favorite, rate, and follow content which enables users to get to the content they need quickly. The training and decision tree builders allows for content designers and training teams to create and deploy robust learning experiences quickly and effectively - ensuring process compliance and increasing users speed to proficiency. Cons There were some lessons learned with reporting requirements - these should be defined in detail versus high-level. Depending on the requirements, the system will be need to be configured to capture the data required for reporting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 15, 2021 Hi Stephanie, Thank you so much - we appreciate your feedback! We are glad that USU Knowledge Management is helping your users engage with your content. Keep in touch with any additional thoughts or questions! Thank you! Tariq A. CEO Telecommunications ### "Excellent resource to manage your single source of truth" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2021 \[SENSITIVE CONTENT HIDDEN\] and the team at Unymira were excellent at every level. They made it easy to understand the product and simplified the procurement process. The implementation went smoothly and \[SENSITIVE CONTENT HIDDEN\] was part of the journey at every step. Pros Ease of use, flexibility and the agent interface Cons None, the product met all of our criteria Alternatives considered [eGain AI Knowledge Hub](https://www.capterra.com/p/151575/eGain-Knowledge/) Reasons for choosing USU Knowledge Management Ease of use for the administrator and agents. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 22, 2021 Hi Tariq, We appreciate your review and that USU KM meets all of your needs and is helping to make customer service easier for you and other agents! Let us know if you have any other feedback or requests! JV Jessica V. CoFounder Information Services ### "Great Partner & Great People" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2021 110% Awesome-ness! Pros I love the All-One-Platform and Easy To Use as well as the Sales Team! Cons I would have loved an AI Agent Assistant Feature. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 22, 2021 Jessica, thanks for taking the time to review USU KM! As for AI agent assist, I'm happy to report that it is offered with our integrations to Salesforce/NICE/etc. and more AI features are on the roadmap so look out for them in the near future. KS Keith S. Manager Medical Devices ### "Not just "Checking Boxes" product. This is their primary focus and it shows. There is a difference" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2021 The product is really everything we could ask for. Easy to create and manage content, even easier for contact center reps to find what they are looking for quickly, with information organized clean Pros Many will say they offer a Knowledge Management solution however it is generally not their primary focus, if not obvious during RFP, it will become obvious once you begin to use. I have found those other companies will do "just enough" to sell you that it's "Knowledge Management" but lack necessary features impacting your ability to run a successful Knowledge project. Cons Nothing really comes to mind, whatever concerns I may have had are usually addressed by really responsive support team Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Anyone that has worked in SharePoint can understand why. Difficult to create/manage content, awful search Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing USU Knowledge Management Many companies will claim to provide Knowledge Management however they really do "just enough" where USU is loaded with features, bells and whistles all helping make Knowledge Management a critical component in our day to day. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 22, 2021 Thanks so much Keith for taking the time to leave a detailed review. We pride ourselves on being focused on KM for service, not a general purpose add-on module. So it's glad to hear customer feedback that supports it! DM Denise M. Quality Assurance Transportation/Trucking/Railroad ### "Knowledge Center" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2021 Pros It is very easy to create articles, support is excellent Cons Reporting is not so great, some users say it is difficult to navigate, would like more for e-learning (like short answer capability) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 22, 2021 We appreciate your taking the time to leave feedback Denise and above all, are happy USU KM is making your life easier! We're aware of the reporting feedback and are very happy to report a completely new and very robust KM Analytics tool in the next release in late September! JB Judy-Ann B. Knowledge Management Specialist Telecommunications ### "Knowledge Center is excellent!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 8, 2019 Pros This user-friendly software is very adaptable with very cool features. Cons At this time, I an unable to say ....... Reasons for choosing USU Knowledge Management User-friendly Adaptable Unique Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 9, 2019 Hi Judy-Ann, thanks for taking the time to leave a review for us! we'd love to hear more details of what you like and find most useful about the tool as well as any suggestions you have! AU Anonymous User Technical & Systems Writer Medical Devices ### "Great Tool for Contact Centers" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2019 We implemented Knowledge Center to support customer service team members located in five locations across the globe (primarily North America). We needed a product with a flexible structure we could configure to meet the specific needs of our various teams as well as support our transition to a KCS framework driving content creation from the front-lines. Knowledge Center provided a cost-effective yet robust solution tailored to the needs of contact and support centers. Pros Designed to support customer service teams, Knowledge Center provides an excellent platform for hosting the information my teams need to answer questions quickly. We have great flexibility to configure the system specific to our organizational structure, allowing us to pre-filter answers based on the user's team membership. Customizable roles and groups allow for clearly defined access rights for the users and the ability to manage those rights easily. Coupled with the customizable workflows, this has allowed us to pursue a true Knowledge Centered Support (KCS) strategy by distributing appropriate editorial privileges throughout the teams. Multiple hosted and on-prem options available. Cons Knowledge Center lacks thorough system and administrative documentation in English. This lack is somewhat mitigated by excellent support and availability of the Unymira implementation team but does create some challenges in learning the system and its potential uses. The high flexibility and customizability of the system, along with some non-intuitive interface elements, lead to a rather steep learning curve. Alternatives considered [MindTouch](https://www.capterra.com/p/137969/MindTouch/) [MadCap Flare](https://www.capterra.com/p/111348/MadCap-Flare/) Reasons for choosing USU Knowledge Management Designed to support customer service organizations. Great flexibility and feature set. Excellent service and support. Value for the cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 9, 2019 Thank you so much for taking the time to leave a thorough review! We're glad to hear that Knowledge Center has helped solve your knowledge management and tackle service challenges! We are definitely aware of the issues with English documentation and are working to remedy that with new staff. In terms of Ease of Use, the next major release is coming this year (KC7) which includes a heavy focus on improving the interface and user experience. JD Jan D. Manager Information Technology and Services ### "Training was fast and deployment easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 30, 2019 As a manager, I don’t work with Knowledge Center much directly but for all my people it’s been easy so far. There’s always a few older ones who are slow to catch on but 90% were working no problem immediately. After we chose Unymira they worked with us to get on site deployment and configuration planned. Since they’re German, they had some people on site with us and a couple remote. The software is pretty customizable which meant it took time to get all the requirements figured out and configure it how we needed. A few kinks to iron out like with any new system but great so far. Our key people got trained quickly and there were no hiccups deploying it. Pros User friendly, training was simple with the consultants and all updates/changes in things like price and return policy are immediate. No more changing the same thing in ten places which is a huge time saver means less headaches. Everyone loves the little follow feature with the geese. It’s a nice touch people keep mentioning. Cons Better reporting dashboard for stats/analytics. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 2, 2019 Thank you for your review! We always enjoying hearing about another great deployment experience and appreciate your taking the time to let others know. Should you need anything else, please feel free to contact us! LF Lou F. Senior Mgr. - Global Operations Center Retail ### "Columbia - GOC Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 13, 2019 I have found that the staff have been attentive and readily willing to assist where needed. Very flexible when working together with my teams. Pros I think the greatest benefit of the tool was the ease of use and the ability to have a cloud service instead of hosting on premise. We currently host our tool in the US but performance has been good Globally. Cons I will not be able to comment as of yet because we use it as an independent tool - will be integrating with a new tracking tool in the next 8 months. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WS Wolfgang S. Project Manager Telecommunications ### "The software gets improvements every year in close collaboration with the customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 22, 2018 Pros flexibel, easy to use, flexible workflows, innovative features, APIs for integration with external software, very configurable Cons Some administrative tasks and configurations are seperated in multiple different UIs what easily results in erros during the configuration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144600/USU-Knowledge-Management/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)