Who Uses This Software?

- Improve your SaaS trial conversions - Drive customer adoption - Reduce customer churn - Offer the right up-sell at the right time - Collaborate with all departments


Average Ratings

4 Reviews
  • 3.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • Amity
  • www.getamity.com
  • Founded 2012
  • Canada

About Amity

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.


Amity Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Amity Reviews Recently Reviewed!


Monitoring health, actions, tasks and interactions in one place

Feb 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that we can easily get an overview of what are customers and users are doing and not doing, hence enabling us to take action and reach out to customers when needed. Also being able to track what has been done and what's coming up in an easy task management system helps us to ensure that we're on top of things.

The support during the set up has also been immensely helpful, with our CSM helping us all the way and supporting us properly throughout the process.

Cons: The most tricky part for us has been setting up the health score, but that's partly due to our own business model.

Easy to use and functional

Mar 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Amity allows us to manage the customer lifecycle from a single platform - from tracking customer engagement to proactively managing customer value

Cons: Not much for what we use it for. There can be a bit of clutter because the system is quite robust, but it just needs to be optimized for the uses your team has.

Nov 25, 2015
1/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Dec 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money