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ReachOut is an all-in-one field service management software designed to make life easier for service businesses. With its intuitive platform, managing jobs, technicians, and customers becomes a breeze. Utilizing an administrative web portal for managers and a mobile app for technicians, ReachOut streamlines workflows across the field and office, enhancing operational efficiency and promoting collaboration. It employs a five-step process from service request to final invoicing, saving time and costs. Advanced scheduling tools like the drag-and-drop calendar facilitate seamless day-to-day tasks for service managers. ReachOut's digitized workflows reduce paperwork by using digital forms, ensuring quick and accurate data collection. What’s more? ReachOut offers a free plan with essential features like work order management, inspections, scheduling, invoicing, and more. No hidden fees or limitations, allowing service businesses to focus on growth without worrying about software costs.
Provider
Fingent
Located In
United States
Foundation
2003
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
In Person, Documentation, Live Online, Webinars
Support
24/7 (Live rep), FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support
ReachOut is used by small service businesses seeking affordable digital solutions to large enterprises in need of customized options.
Content Source: ReachOut Suite
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ReachOut Suite Reviews
Pros
Very easy to use, perfect and super quick customer support. All necessary features are included in free version without any limitation.
We're using this software a bit outside of its intended purpose and I really appreciate the effort they've put into helping my team to best utilize the software to suit our needs.
The very best thing is the level of support, doesn't matter if you have a free account or not the ReachOut Suite team is there to help.
Customer support has been amazing, The software is very easy to use and requires minimal training for all involved. The team are always looking to improve the package and take all feedback seriously.
Cons
The only thing I disliked about this software package was the lack of ability to be able to add our own custom columns in various areas such as customer base and inventory.
First you don't have your invoices being sent through your own email they are all from @reachoutsuite which confuses my customers and they get sent to the spam folder.
There are so many pinholes in it. Bugs, missing features that are dealbreakers, etc.
Some of the data was confusing at first. I did get the hang of it as time went on.
"Ease of Integration"
Overall: It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always! They even saved my bacon when I needed to input speedily but the system was lagging. The online help gave a speedy resolution!
Pros: Bringing our technicians into the future has been helped tremendously with this software! No more paper service reports copied and recopied. The ease of allowing the technician to obtain a signature from the customer to the technician's phone has been a life saver! Our technicians have moved from 'forgetting' to use the ReachOut system to asking me to put their work orders in!
Cons: As with any new program, having to input all of our information took time, but was totally worth it!
Vendor Response
"Reachout from an old school service company perspective"
Overall: The best bit, after using the system, is getting on board with the support team. I have a guy called Susheel dealing with my support and he's great. In fact, he appears to think about every conversation after it has long passed, and anticipates my next issue long before I do! Try and tie up with him, as he is practically another member of our team here....!
Pros: Finally getting rid of paper and having all info at our fingertips. Reachout has a solid core functionality, and with careful info input, you can make the system as easy or complex as you need. We started with basic info using the test setup and have now started afresh with real time data. What we like is the fact that you can start by inputting basic fields, and as time and need grows, adding more in-depth information is a breeze. As a service company, we have loads of clients, with each having several "entities" or assets. The Reachout suite handles this troublesome area with ease, and this "ease of implementation" module alone is something you will be pressed to find elsewhere. Additionally, it constantly updates you on successful data input, and very quick to tell you if you made a mistake - nice one! Support is great, and the guys are very keen to help at all levels. Try it out now, as if you do....you'll see what I mean! Great system
Cons: There is very little "not" to like. In fact, I would describe it as a true working software, delivering everything you need - all you do is make it yours with setups, your data, what you want to know etc.
Vendor Response
"Browning Power Systems "
Overall: Easy to use - quick dispatching - neat work orders - have had technical errors with no solution and work was lost.
Pros: Quick dispatch and easy and accurate personalized work order reports.
Cons: Several circumstances where work disappeared and complete work orders somehow went back to IN PROGRESS and erased technician completed work. Customer support had no idea what caused it each time and those work order were never restored and the work was lost. Customer support stated tech signed out during work however that did not happen and there were no other answers or solutions on why it happened and all work was lost.
Vendor Response
"Best software for your money"
Pros: - Simple to use, user friendly, and the software layout is clean and extremely easy to select what you want to do - Has a map showing the different stops assigned for the day, this makes it easier for our drivers to plan the best route - When adding a new user it allows you to select what forms the user can view/edit and whether they will be an agent, admin, or lead. - Free trial, the 3 user free trial is amazing and allows you to try the software before committing. - Scheduling and prioritizing calls is great - you can prioritize a call between low and critical and schedule the call in advance - Excellent customer support
Cons: Errors - There are errors when using any software and I've only experience 2 errors so far, which were resolved within a few hours. Contacting Reach Out is extremely easy and they respond within minutes App - The app is great for drivers and viewing the assigned work orders, however, it would be nice to also allow the user to create work orders.
Vendor Response
"Brilliant App, which has been saving us time and money for over 2 years"
Overall: We have eliminated paper work orders and time sheets, which has improved accuracy and ease of use. The timing function on the app shows the customer exactly how long a service engineer was on the job.
Pros: Inexpensive and really easy to use. It has eliminated the need for paper for Service Engineers. All work orders are now done online with instant invoicing of customers and reports including pictures of any extra work needed can be emailed instantly. Cannot praise this app highly enough!!
Cons: The work orders of a customer aren't dated when you look at them in summary view which can be annoying when you are looking to find a work order by date, but this is a minor gripe for what is a really brilliant app overall.
Vendor Response
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