Who Uses This Software?

Any organization 1.) who dispatches personnel into the field to do a job, or to collect data or photos and 2.) whose workers already carry a smartphone, and 3.) who want to save $ and cut paperwork.


Average Ratings

6 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
    See pricing details
  • Pricing Details
    Paid annually, $30 if paid monthly. First 3 Users FREE (FOREVER)!
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Fingent
  • reachoutsuite.com
  • Founded 2003
  • United States

About ReachOut Suite

ReachOut Suite is an integrated web and matching mobile app solution for optimizing the delivery of field services. Widely used by SME Field Service companies who envisions to organize their internal scheduling-dispatching-tracking their day-to-day activities and managing workers on the field. ReachOut Web & Mobile app help get work done quickly by reducing Paper work and overall operational Time & Money. All managed under one roof.! The first 3 users are FREE, FOREVER - not just a trial.


ReachOut Suite Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

ReachOut Suite Reviews Recently Reviewed!


Software is user friendly, compatible with our needs- TOP NOTCH all the way!

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Software is very easy to use in the office and in the field. Reach Out is always making improvements and adding new features on a monthly basis! Customer service is amazing- they answer within minutes and even call me to check in! I tested at least 6 programs and Reach Out Suite in my opinion far exceeds any other! They even take into account your specific business needs as far as functions and adds them to the software- TOP NOTCH from the software to customer service!

Cons: I honestly do not have any cons on this software. Any issues I may encounter, customer service addresses them within the hour and any features that I am needing, they work to add to the software.

Overall: Benefits are endless!

Almost the perfect solution

Oct 06, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Inventory tracking, scheduling, work order management, asset tracking, etc. It seems like the total package at first blush, and for many this would be a really usable service.

Cons: There are so many pinholes in it. Bugs, missing features that are dealbreakers, etc. We almost used the software anyway because the price is so great, but I mporting parts and customer information from a CSV is such a nightmare that we stopped using it altogether.

Overall: It was almost the one, but it just couldn't hold up to the competition.

Great customer service, easy to use

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer support has been amazing, The software is very easy to use and requires minimal training for all involved. The team are always looking to improve the package and take all feedback seriously.

Cons: Has some minor limitations with reporting apart from that an awesome package which will improve your efficiency in the office and on site.

Overall: Improved efficiency in the office and field

This program keeps communication, organization, and useful form system

Jun 06, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: the communication between our office and the field crews, Pinpoint time line when orders are due, pipeline the ability to move work order from different statues

Cons: the photos system. it isn't easy to just download photos you have to download the whole report .....

Overall: More efficient communication between the office and field crew

Overall easy to use and get up and running quickly

May 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The fact that I could get an app for my phone. I felt this made life a lot easier while on the go since I travel a lot and work from home.

Cons: Some of the data was confusing at first. I did get the hang of it as time went on. Though I think this could be improved upon in times

Great customer support. They answered my questions very promptly.

May 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It was simple and fast to get my team using the app. The app is easy to learn and administer across the team.

Cons: The HELP info was hard to find. Other than that the app is great and will improve with future releases.