# TrueDialog Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TrueDialog the right SMS Marketing solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144641/3Seventy/reviews --- TrueDialog 4.8 (21) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Reviews of TrueDialog Ease of use 4.7 Customer Service 4.8 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rick H. Director of Sales Marketing and Advertising Used the software for: 2+ years ### "This is the M1 tank of text messaging." September 25, 2021 4.0 Generally positive overall but they are short-staffed and grown over the years so support response time is below par in my books but great people to work with. No-one hides behind a veil of anonymity and I get genuine follow-ups not just surveys. Pros If you need high-volume texting, particularly with the capacity for easy two-way conversations then Truedialog is for you. As an agency, we found Truedialog's account management features and in particular their billing structure, the best of any platform we tried. We can create as many layers in an organization, have as many long codes and operators as we need... or shut them off when we don't. It will work just fine for low-volume users too but there are more choices. Cons Great texting platform but we live in an omnichannel world. None of the omnichannel products I've tried is nearly as powerful a texting platform but TD has zero FB, IG, Whatsapp integration available so need to use multiple platforms. It would be great to have TD with omnichannel. Reason for choosing TrueDialog More throughput and faster message delivery time than Salesmsg or MobileMonkey, though both are excellent products and have different advantages over TD. Twilio just didn't have the two-way or contact management, campaign management we needed. We didn't want to have to build a custom front end when TD already had everything we needed and the speed we required. Review Source SM Simona M. Digital Marketer Telecommunications Used the software for: 1-2 years ### "A Great Mass Messaging Solution For Business " January 3, 2025 5.0 Pros With TrueDialog, we have an easy time sending mass business messages. It not only eases communication but also helps in SMS marketing. Cons I have used TrueDialog long enough and no issues. Review Source VR Verified Reviewer digital marketing manager Market Research Used the software for: Less than 6 months ### "Effective SMS solution with room for UI improvement" February 25, 2025 4.0 Good platform for business texting with solid reliability Pros Strong SMS features with scalable options. Cons UI feels a bit outdated and could be smoother Review Source Joy A. Certifications Operations Manager Education Management Used the software for: 2+ years ### "Major Impact" December 27, 2023 5.0 Texting was a new initiative in our association and it has helped us reach members that we normally lose in our other communication efforts. It has had a huge ROI. Pros True Dialog is a very easy system to use and manage. It takes very little time and has a major impact on our recertifications. Cons When submitting help tickets, we haven't always gotten the most clear or friendly responses, but the issues were resolved, so that was what was important. Reason for choosing TrueDialog TrueDialog was the least expensive and the simplest to use. Review Source BB Bruno B. Administrator Computer Software Used the software for: 2+ years ### "Problem Solver, easy to use. The best text messaging software out there!" November 2, 2017 5.0 Keeping touch with customers. Being able to send text message to a wide range of people and since it saves your messages, you are able to keep track and reply to them. Pros This is the best text messaging software we have ever used. Will not only help us keeping track of our conversations to our customers, it will also make it very easy to manage and reply each of these texts. The system is so simple and easy to use, it will keep you from making mistakes. Using this software also helps you keep your customers engaged with your business by allowing you to keep in touch with them. Take your SMS strategy to the next level! Cons Could use some improvement on the CRM service. Sometimes it also "jams" and takes a while to either receive or send messages, although messages are always "sent" and "received", don't expect it to be received straight away. Review Source RF Rob F. CMO Computer Software Used the software for: 1-2 years ### "Highly Recommended" November 19, 2022 5.0 Excellent overall experience. Pros We really like that TrueDialog has all of the features we were seeking in a business SMS texting solution for about half the price of competitors. It's the best SMS platform and support you can find, hands-down. Cons No complaints really. Customer support has always been very responsive whenever an issue arises. Review Source BH Bryan H. Email Marketing Director Marketing and Advertising Used the software for: 2+ years ### "TrueDialogs reliability and customer service is better than anyone" August 25, 2020 5.0 Our experience with TrueDialog and the team has been amazing. The customer support is top notch and I usually hear back from someone with an hour of submitting a ticket. Pros The messages get sent almost instantly. With other providers it can take hours for the messages to get delivered. Their segmentation capability and ease of adding custom fields is also not standard. Cons They are doing some upgrades to the UI which I think will be helpful but other than that nothing comes to mind. Review Source JD Jennifer D. Director Talent Acquisition Hospital & Health Care Used the software for: Less than 6 months ### "Outstanding product for the price" January 18, 2023 5.0 The customer support with this product is superior. I work with many product vendors in my role and none are as responsive as TrueDialog. Pros The platform is very easy to use and requires minimal training for the users. Cons I wish we could have the user signature built into each communication sent out as a default as opposed to needing to build a template. Reason for choosing TrueDialog TrueDialog cost about 20% of what their competitors cost while still meeting our organization's needs. We also have the option to integrate TrueDialog with our ATS. Review Source KH Kristi H. Database Administrator/Programmer Higher Education Used the software for: Less than 6 months ### "3Seventy was easy & professional to work with. It was a relatively seamless cut-over!" August 9, 2017 5.0 3Seventy gave us a streamlined method of text messaging, where the replies to the texts are also stored in Microsoft Dynamics CRM and the original sender is notified of the reply. Pros 3Seventy's SMS plug-in for Microsoft Dynamics CRM has helped to streamline our Admissions Coordinators texting prospective students. It not only allows you to send the text and store it on the CONTACT record, but if a reply comes back, the coordinator is notified by email. This is means that there is no more sifting through hundreds of incoming text messages and trying to match up the CONTACT with the correct coordinator (original sender) ' it is done automatically. This is a simple and cost-effective method to send (and track) text messages. Cons The initial implementation requires a strict 160 character text message. Some of our users would prefer a more variable field that would allow a longer message to be sub-divided into multiple text messages. Review Source VR Verified Reviewer SEO Analyst Internet Used the software for: 1-2 years ### "We love using TrueDialog as our text messaging platform of choice. " February 21, 2018 5.0 Pros The software is very intuitive and user friendly. They have designed the API in a way that was extremely easy for us to implement. Review Source LT Lenny T. VP of Technology Education Management Used the software for: 1-2 years ### "Reliable system and support" October 31, 2019 5.0 Pros Ease of use, our developers were able to integrate with the TrueDialog API very quickly. Our users were able to use the system with no problems. Cons Overall no issues, customer service has always been responsive and willing to help. Review Source JM John M. V.P. marketing Real Estate Used the software for: 6-12 months ### "We found replying to incoming prospects via text reaches more prospects and is time efficient" February 14, 2018 5.0 More sales! All software takes some time to learn use effectively and customer support is almost always available, we have been able to add users quite easily and select area codes we prefer for different markets we are in Pros I have a dashboard and I can see what all of our agents are doing on a daily or weekly basis, review their history and notes. This product provides efficiency and ease of use that allows us to reach more leads than using the telephone with fewer sales agents Review Source TB Trey B. Marketing Manager Used the software for: 1-2 years ### "Solid service and support" February 14, 2018 5.0 Pros Consistency and reliability. No issues with downtime and communication is great. Frequently with SMS providers there are issues with communicating with mobile providers. With TrueDialog this has not been the case. Cons . Review Source IS Ian S. Marketing Manager Used the software for: 2+ years ### "Very simple platform to use with straightforward interface" February 14, 2018 4.0 Pros Lots of customization options for managing contacts. Customer support is really great at making sure you are fully compliant. They have an open API to allow you to integrate with other systems as needed. Review Source WB Will B. Owner Oil & Energy Used the software for: Less than 6 months ### "Product Review" January 19, 2023 4.0 Great! Pros The customer service is great! Alway available and great to work with solving problems. Makes all the difference. Cons I think there could be better reporting and analytics. Reason for choosing TrueDialog price, customer service Review Source MG Matthew G. Vice President Facilities Services Used the software for: Less than 6 months ### "Wonderful Product " May 4, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] and his team were exceptional. Pros True Dialog makes it simple for our team to communicate clearly and effectively with you internal team members. Cons So far it’s been phenomenal. The roll out was simple. Review Source AH Andrew H. president Used the software for: Less than 6 months ### "great pricing. very easy to get up and running. terrific customer support" May 8, 2018 5.0 its a much more organized way in which staff can communicate with patients Pros From the minute I decided to use the product, it took me about 1 minute to sign up. Then I was immediately contacted by the company for a demo. Product is incredibly intuitive and I was up and running in no time. Cons I really cant complain about much. When I do have a question, customer service is incredibly responsive. Review Source JG John G. IT Director Higher Education Used the software for: 6-12 months ### "Great Product for one-on-one and mass texting." October 2, 2019 5.0 Communication Platforms Pros Ease of use. One-ON-One texting. Great value. Cons Learning as we go along with TrueDialog. Reason for choosing TrueDialog Great Value. Good Service Review Source SK Scott K. Co-founder Used the software for: ### "Great Service and Solid Product" September 3, 2015 5.0 When we were starting our our business, we compared the different providers out there and went with 3seventy. It's performed great for us since the get go and their customer service is above and beyond. The online reporting had some minor delays many months back and we needed a bit of extra help implementing some custom features we were trying to build. Overall, great product and team and they have constantly worked to keep making it better in the last year. Review Source RM Reynold M. CEO Used the software for: ### "Great Quality, Great Service" September 3, 2015 4.0 3Seventy offers a wonderful SMS platform that is quick and easy to use. Their support and platform and API are both top notch and easy to use. I recommend anyone who is looking for SMS / MMS services to take a serious look at 370! Review Source LR Lauren R. pharm tech Used the software for: Less than 6 months ### "Very good" March 7, 2018 5.0 Pros Incredible leadership and great product makes coming to work easy every day. Highly recommend checking it out, lots of autonomy and plenty of opportunity for growth. Work and life balance is also very accommodating especially with my children. Cons The webinar is too busy at times and makes it difficult to watch without being kicked off so there could be some improvement. Review Source Similar Products Featured ## Related categories [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)