# TrueDialog Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TrueDialog Software - reviews, pricing plans, popular comparisons to other Higher Education products and more. Source: https://www.capterra.com/p/144641/TrueDialog/alternatives --- # TrueDialog Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TrueDialog ## What is TrueDialog? Dramatically boost enrollment & retention with the No.1 Higher Education SMS Texting Service. Built to securely & reliably meet the needs of large universities, yet made easy to use for small/mid-size colleges. Get the best of both worlds with mass notifications and personalized 2-way texting conversations at scale. Enterprise-grade, cloud-based SaaS platform w/admin controls and mobile apps. Used by 100's of universities for Admissions, Retention, Collections, Financial Aid & Student Services. ## What is TrueDialog used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Overall rating Based on 21 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $119 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## TrueDialog alternatives Highest Rated [5.0 (124)](https://www.capterra.com/p/183310/Text-P2P/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (647)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (245)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Scheduled Messaging 4.7 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Contact Management 4.3 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Mass Texting 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Message Personalization 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields 2-Way Messaging 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Chat/Messaging 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system TrueDialog 100 features Send and receive text messages to communicate with clients or prospects in real-time Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Handle the registration and admission process for existing and new students Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools that help educational institutions or fundraising organizations connect with alumni Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage various aspects of appointments including booking, rescheduling, canceling Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Automatic reply functionality for incoming messages Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Record the audio of phone conversations for quality assurance purposes Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Campus Notifications Build, track, and maintain relationships with candidates Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Enable students, customers or employees to engage with each other in a particular space online or offline Track and manage adherence to policies for any service, product, process, or supplier Manage user consent requests and documents Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Customize data fields to support various needs and use cases Alter the layout and content of reports Receive and/or send email notifications for urgent updates, requests, or other information Tools to improve and measure employee satisfaction and involvement Tracks metrics that provide insight into how a user interacts with any interface or product Schedule and manage the logistics of activities and other gatherings Predefined actions automatically performed on the occurance of specific events Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Manage information and/or provide updates regarding student financial aid Software designed for higher education organizations Activities related to raising money for a specific cause Use AI to generate content in the form of text, images, videos, etc. Group messaging lets multiple people carry on a group conversation Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences Software designed for kindergarten through 12th grade schools Manage contacts across multiple mailing lists Ability to chat online in real time Send messages to multiple recipients at the same time Send messages to multiple subscribers at the same time Accounts held by members of an organization Comprehensive list that contains information and details of all the members associated with a particular organization or group Database of members to track personal information of individuals and families Personalize text messages using templates and custom fields Sending/receiving messages with multimedia content like images, audio, or video over a cellular network Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Electronic coupons delivered to a mobile device that can be exchanged for a discount Unique word that contains letters or numbers that identifies specific campaigns Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Generate personalized communications upon request to meet customer needs Send personal messages to clients or attendees Track the number of open emails, messages, and texts for any campaign A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Enable custom polls/voting to facilitate decision-making or increase engagement Trigger clickable pop-up messages Analyze and gain insights into data in real-time Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Notifying as a warning or reminder of a potential or imminent hazard Set & manage permission levels based on user roles and restrict access to only authorized individuals Identify and assess hazards to ensure the well-being of employees, assets, and the environment Send individual or bulk text messages at predetermined times Plan availability and assign specific time slots for tasks and resources Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Short phone numbers that used to opt-in to SMS campaigns Send promotional campaigns or transactional messages via text messages Send messages via SMS Curate interest-based student communities, promote their creation, and encourage student participation Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Messaging system designed for contests and sweepstakes Set up connections to third-party platforms to improve business processes Send, receive, and respond to messages Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (19) 4.6 Based on 19 reviews ## Pricing Value for money 4.8 (19) [View pricing plan details](https://www.capterra.com/p/144641/TrueDialog/pricing/) Small Business $119.00 Flat Rate,Per Month It includes: - 5,000 Base Messages - Unlimited Users - Automated 10DLC Registration - Reporting - Text Landline - Customer Support - Voice-Forwarding - Unlimited Contacts - URL Shorteners - Database - Query Multi-channel Messaging - Campaign Management - Mass SMS - 1:1 SMS - Opt out Features Business Pro $425.00 Flat Rate,Per Month It includes: - 25,000 Base Messages - CRM Integrations - Dedicated Account Rep - TrueDelivery Enterprise $900.00 Flat Rate,Per Month It includes: - 60,000 Base Messages - AI Assistant Custom $999.00 Other,Per Month It includes: - 100,000 Base Messages - Product Development Input - Future Development Updates Value for money 4.8 (19) 4.8 Based on 19 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)[ Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[ Oracle Eloqua Marketing Automation](https://www.capterra.com/p/64036/Oracle-Eloqua/)[ Dynamics 365 Customer Insights](https://www.capterra.com/p/248308/Dynamics-365-Customer-Insights/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (21) 4.8 Based on 21 reviews ## User reviews Overall rating 4.8 Based on 21 reviews Filter by rating 5(16) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User digital marketing manager Market Research ### "Effective SMS solution with room for UI improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 25, 2025 Good platform for business texting with solid reliability Pros Strong SMS features with scalable options. Cons UI feels a bit outdated and could be smoother Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Simona M. Digital Marketer Telecommunications ### "A Great Mass Messaging Solution For Business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 3, 2025 Pros With TrueDialog, we have an easy time sending mass business messages. It not only eases communication but also helps in SMS marketing. Cons I have used TrueDialog long enough and no issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joy A. Certifications Operations Manager Education Management ### "Major Impact" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 27, 2023 Texting was a new initiative in our association and it has helped us reach members that we normally lose in our other communication efforts. It has had a huge ROI. Pros True Dialog is a very easy system to use and manage. It takes very little time and has a major impact on our recertifications. Cons When submitting help tickets, we haven't always gotten the most clear or friendly responses, but the issues were resolved, so that was what was important. Reasons for choosing TrueDialog TrueDialog was the least expensive and the simplest to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WB Will B. Owner Oil & Energy ### "Product Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2023 Great! Pros The customer service is great! Alway available and great to work with solving problems. Makes all the difference. Cons I think there could be better reporting and analytics. Reasons for choosing TrueDialog price, customer service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jennifer D. Director Talent Acquisition Hospital & Health Care ### "Outstanding product for the price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 18, 2023 The customer support with this product is superior. I work with many product vendors in my role and none are as responsive as TrueDialog. Pros The platform is very easy to use and requires minimal training for the users. Cons I wish we could have the user signature built into each communication sent out as a default as opposed to needing to build a template. Reasons for choosing TrueDialog TrueDialog cost about 20% of what their competitors cost while still meeting our organization's needs. We also have the option to integrate TrueDialog with our ATS. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RF Rob F. CMO Computer Software ### "Highly Recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 19, 2022 Excellent overall experience. Pros We really like that TrueDialog has all of the features we were seeking in a business SMS texting solution for about half the price of competitors. It's the best SMS platform and support you can find, hands-down. Cons No complaints really. Customer support has always been very responsive whenever an issue arises. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rick H. Director of Sales Marketing and Advertising ### "This is the M1 tank of text messaging." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 25, 2021 Generally positive overall but they are short-staffed and grown over the years so support response time is below par in my books but great people to work with. No-one hides behind a veil of anonymity and I get genuine follow-ups not just surveys. Pros If you need high-volume texting, particularly with the capacity for easy two-way conversations then Truedialog is for you. As an agency, we found Truedialog's account management features and in particular their billing structure, the best of any platform we tried. We can create as many layers in an organization, have as many long codes and operators as we need... or shut them off when we don't. It will work just fine for low-volume users too but there are more choices. Cons Great texting platform but we live in an omnichannel world. None of the omnichannel products I've tried is nearly as powerful a texting platform but TD has zero FB, IG, Whatsapp integration available so need to use multiple platforms. It would be great to have TD with omnichannel. Reasons for choosing TrueDialog More throughput and faster message delivery time than Salesmsg or MobileMonkey, though both are excellent products and have different advantages over TD. Twilio just didn't have the two-way or contact management, campaign management we needed. We didn't want to have to build a custom front end when TD already had everything we needed and the speed we required. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Matthew G. Vice President Facilities Services ### "Wonderful Product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2021 \[SENSITIVE CONTENT HIDDEN\] and his team were exceptional. Pros True Dialog makes it simple for our team to communicate clearly and effectively with you internal team members. Cons So far it’s been phenomenal. The roll out was simple. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Bryan H. Email Marketing Director Marketing and Advertising ### "TrueDialogs reliability and customer service is better than anyone" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2020 Our experience with TrueDialog and the team has been amazing. The customer support is top notch and I usually hear back from someone with an hour of submitting a ticket. Pros The messages get sent almost instantly. With other providers it can take hours for the messages to get delivered. Their segmentation capability and ease of adding custom fields is also not standard. Cons They are doing some upgrades to the UI which I think will be helpful but other than that nothing comes to mind. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LT Lenny T. VP of Technology Education Management ### "Reliable system and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2019 Pros Ease of use, our developers were able to integrate with the TrueDialog API very quickly. Our users were able to use the system with no problems. Cons Overall no issues, customer service has always been responsive and willing to help. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144641/TrueDialog/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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