Who Uses This Software?

Business Owners, HR Managers, Payroll Managers, People and Culture Managers, CEOs, GMs, Payroll, HR and Business Advisors


Average Ratings

81 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $6.00/month/user
    See pricing details
  • Pricing Details
    https://employmenthero.com/pricing/?utm_source=capterra&utm_medium=ppc
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Employment Hero
  • www.employmenthero.com
  • Founded 2014
  • Australia

About Employment Hero

We are Australia's first all-in-one HR, Payroll and benefits platform for employers and employees. With native integration to XERO, MYOB & Keypay, you can streamline admin heavy tasks and spend more time on the things that are important to you. Over 3,500 Australian businesses use Employment Hero and together we collectively manage over 125,000 employees. Visit our website to learn more.


Employment Hero Features

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • eCards
  • Goals
  • Leaderboards / Activity Tracking
  • Manager-to-Peer Recognition
  • Mention Management
  • Nominations
  • Peer-to-Peer Recognition
  • Performance Management
  • Rewards Catalog
  • Rewards Points
  • Social Recognition
  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Job Description Management
  • Orientation Management
  • Self Service Portal
  • Task Management
  • Training Management
  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Reporting/Analytics
  • Self Service Portal
  • Tax Management
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment
  • 360 Degree Feedback
  • Compensation Management
  • Custom Rating Scales
  • Customizable Templates
  • Individual Development Plans
  • On-going Performance Tracking
  • Peer Appraisals
  • Review Cycle Tracking
  • Self Service Portal
  • Self-Appraisals
  • Skills Assessments
  • Weighted Performance Measures
  • Audio References
  • Bulk Reference Request
  • Candidate Scoring
  • Completion Alerts
  • Email / Online
  • Mobile Access
  • Reminders
  • Reporting/Analytics
  • Survey Builder
  • Survey Library
  • Video References
  • Biometric Recognition
  • Hourly Employee Tracking
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation/Leave Tracking
  • Workstation Tracking
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

Employment Hero Reviews Recently Reviewed!


We Employment Hero

Feb 14, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What we liked most was the fact that it turned our HR and payroll departments paperless - virtually overnight!

It's easy to use and navigate. It's intuative and suits our 150+ employee sized business to a tee.

Seamless integration between the HR and Payroll platforms means less time spent on menial data entry and fewer mistakes.

Perfect Integration with our accounting software as well.

We've been using EH for the past 2 years and they're constantly improving and/or implementing new features.

Cons: The reporting functionality on the HR platform wasn't quite where we needed it to be but this has been improved over time with updates.

Also, the staff announcements feature is a bit basic for our needs.

Overall: Overall, our experience with EH has been an extremely positive one. It's helped us streamline all our HR and payroll functions, we are now completely paperless (except for the odd report here and there!)

They really are on top of the game.

Vendor Response

by Employment Hero on April 11, 2019

Hi Shannon, thanks for sharing your experiences with Employment Hero and HeroPay! We're always developing so our reporting feature will continue to improve. It's awesome to see that we were able to help Aquabliss become almost entirely paperless too.

Thanks again,
The Employment Hero Team

Customer review

Sep 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Stable platform, it works and is simple for staff to comply with

Cons: The platform represents a new paradigm of online HR processes. Understanding how the system works takes a lot of time and constant revision. Obviously people learn by different styles and methods, but I felt that having a person to talk through important issues like payroll and performance reviews is important. The strategy to have all phone calls a pay only service is myopic. It may be more profitable for EH but it undervalues to importance of the client.

Overall: As a system , I am very happy. The HR platform allows me to keep my policies and procedures in one place, is transparent to all staff and I am comforted to know that it is legally complaint. The payroll system is fantastic. The pay slips are comprehensive, illuminating ambiguity and keeping staff satisfaction high. I have no problem recommending the system to any SME owner who has a desire to govern their business properly.

Vendor Response

by Employment Hero on April 23, 2019

Thanks for your review, Christopher. We do value our clients very highly, but unfortunately phone support isn't scaleable. Our online support team is highly skilled and we have every confidence in their ability to solves issues quickly and effectively. We're really glad you're enjoying using the platform though and even happier to see you'd recommend us to others!

Thanks again,
The Employment Hero Team

Capterra loader

Love the platform, makes on boarding new employees a breeze.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees.

The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function

Cons: I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information

I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

Overall: Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.

Vendor Response

by Employment Hero on May 08, 2019

Hi Kerry,

Thanks for giving Employment Hero such an amazing review! It's fantastic to see you're getting so much utility from the platform and that your employees love it too. I've passed your feedback on to our product team now, though it's great to see the support team gets your tick of approval!

Thanks again,
The Employment Hero Team

As our HR Platform, it provides access to great tools for insights and staff management.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, relatively comprehensive, and is a one-stop shop for employee data. We utilise it primarily for recording employee data and contracts (not Payroll) and offers good tools to report on compliance and profile completeness. It is currently an essential tool in our business for managing our staff.

Cons: Most features are pretty well thought out, and one of the biggest limitations (timeframe and cost to have custom built contracts/policies) is soon to be a thing of the past. Probably the biggest bug I have is after viewing or sending a contract to a recipient, there is no one-click to return the the Employee File - you either need to search again or navigate back in the browser.

Overall: Biggest benefit is having all the staff data in one place, plus auditing tools/notes to record staff changes and moves. It is fast, simple and does exactly what it needs to.

Vendor Response

by Employment Hero on May 08, 2019

Woah, look at all these stars! We can't thank you enough, Justin, for giving Employment Hero such a ringing endorsement. We're always developing the platform and investing in Employment Hero to make it the best HRIS on the market. We hope Employment Hero is still essential to your business!

Thanks again,
The Employment Hero Team

Capterra loader

Group HR Manager

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like the On-boarding experience EH provides new employees joining our group. The Employee Self Service enables them 24hr access that notifies manages and payroll of any request and/or changes.

Cons: We are the 4th largest privately owned Automotive Group in Australia and would like to see EH integrate with our DMS and this option isn't currently available.

Overall: We feel EH is aligned with our Group core values and assists to develop a strong workplace culture. Its ease of access provides us the ability to communicate with all of our employees at anytime. It really makes Payroll and On-boarding easy.

Vendor Response

by Employment Hero on April 23, 2019

Hi Jaret, thanks for leaving Employment Hero such an awesome review! We'll hopefully have a solution for the DMS integration this year but in the meantime, we hope you're still enjoying all that Employment Hero has to offer.

Thanks again,
The Employment Hero Team

Incredibly powerful platform

Mar 21, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a HR professional Employment Hero has a heap of features which make the tedious parts of my role that much easier. Digital tax declarations, inbult visa verification, auto filled HR documents and letters of offer.

I've seen the platform grow and develop over the years and can't wait to see what comes next.

Cons: Some areas are still a work in progress. Performance reviews probably arent as user friendly as i'd like them to be. I have no doubt that as time goes on this will be sorted out.

Overall: policy sign off

HR compliance and documentation

General employee profile management

Vendor Response

by Employment Hero on April 11, 2019

Thanks for your awesome review; we can't wait to see what comes next either!

Thanks again,
The Employment Hero Team.

Super Hero

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Made HR a bit of a breeze, took the OMG out of the hard bits and sending forms to the team easy!

Cons: I was time poor to get started, I came in the new end so it was a bit harder to work out, now it is like - how did I do without this.

Overall: HR forms - solved

WHS forms - are now phone accessible for my team

Team has access to the good stuff they didn't before, like movie discounts and offers from Health memberships with discounts. As small business, that is important to keep good team members from bolting off to some employer who has more to offer!

The Hero has been being able to get forms to guys out on sites for safety, and key personal information its in the pocket!

Vendor Response

by Employment Hero on April 11, 2019

Thanks for your review, Marie! And thank you for your feedback. We've introduce a new education tool (HaRi) that should solve this problem for future customers. It's awesome to hear your employees are enjoying the employee benefits feature, WorkLife!

Thanks again,
The Employment Hero Team

The Employment Hero platform has introduced an effortless and smooth transition to our company.

Jan 31, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Functionality of having the mobile app for employees to log their leave requests, timsheets, view the staff directory and the web-based userface for being able to record, track and manage employees. Also, the on-boarding features are very time sufficient. In the past, our company documented everything manually and printed pages of contracts which would require a physical with signature. Now with Employment Hero everything is completed on the platform and located in one central location and new employees have the ability to login and view as well as digitally sign their employment contract/offer of employment. The ability to review payslips is also a great and private feature of Employment Hero - It is something we are not using at the moment but at looking at phasing out in the near future.

Cons: I don't really have any con's of the software application within Employment Hero. Maybe the opportunity to have a Time in Lieu (TOIL) reporting system can be explored by the developers would assist us more in our operations functions.

Vendor Response

by Employment Hero on May 13, 2019

Hi Savannah,

Thanks for giving Employment Hero such an amazing review! It's great to see you're getting so much utility out of the platform and finding use in so many different features.

Thanks again,
The Employment Hero Team

Capterra loader

It just works. Employment Hero is simple to use and easy to implement.

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Employment Hero appears to have taken the Apple approach of starting with the end user in mind and focusing on the customer experience rather than create the technology and people having to adjust to the technology. I like that I have made some suggestions for additional functionality regarding visibility of annual leave calendars over multiple departments which they had taken on board and rolled out in a software update. There was no additional cost to us and then all users get the advantage of the improvements. Like wise, when other users make suggestions that they take on board, we get access to the additional functionality. It is good that there is only one platform of Employment Hero that they need to support.

Cons: Very happy with the software. The timeliness of support was slower than expected initially, but I think this is due to growing pains and the rapid growth of Employment Hero.

Vendor Response

by Employment Hero on April 24, 2019

Thanks for giving Employment Hero such an awesome review, Peter! We hope you're still enjoying Employment Hero as much as you were when you wrote this review.

Have a great day,
The Employment Hero Team

Great customer service, easy to use product

Jul 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to upload policies, HR documents and the system tracks the completion/acknowledgment for you in a fast and simple way. The people behind the customer service are responsive and helpful so it's not just "software as a service"..you get great support too.

Cons: It does everything it says it does well. The way people can sign documents on their phones/tablets/computers is a little inaccurate (turns your signature into more of a scribble) which should be improved, but that's mostly cosmetic.

Overall: Everything about Employment Hero is easy to use and easy to understand. Has helped our organisation do paperless with HR and track/control more with less effort (better than our previous system combination of software/files/folers).

Excellent product and service

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It talks to Xero and it is very intuitive and easy to use. It not only has saved us hundreds of dollars in HR and time, it is helping us to organise our policies and other processes in one place.

The onboarding tools are also fantastic and totally automate the process while still giving us full control.

This really is a fantastic product, it is more than paying for itself and we are still only on the learning curve, probably using 30% of its potential.

Being cloud-based it also a big advantage for us and it allows the user to log-in regardless of where they are and what devise they use.

Cons: Haven't found a Con yet.

Vendor Response

by Employment Hero on April 24, 2019

We've got stars in our eyes ???

Thanks for giving us such a glowing review, David! We hope you're still loving Employment Hero as much you did when you wrote us this review!

Thanks again,
The Employment Hero Team

Totally Appalling - DO NOT BUY

Feb 19, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Absolutely nothing. Literally every helpful feature that was marketed to us was glitchy and made things harder.

Cons: Every feature has issues. The induction set up is useless, rostering and budgeting unusable, payroll system glitchy and not logical. There is no proper instructions on how to use it so there is no way you will be able to figure it out. Half the instructions they do have are wrong or outdated. A large percentage of the features dont work. And then they'll try and charge you hundreds of dollars for a phone call to sort it out even though there was no hope you could get it right without contacting them. This has cost our company hugely in money and time to trouble shoot the constant issues and glitches, it would have been far easier and cheaper to do it manually. Not to mention that it has made the company look very unprofessional. Most of the reviews on these sites are rigged as they are from people who work at employment hero. Disgusting. DO NOT BUY

Vendor Response

by Employment Hero on May 09, 2019

? We're sorry to see that Employment Hero wasn't the right fit for your business. If there was something specific that earned us this score, please send us an email at info@employmenthero.com

Thank you for your feedback,
The Employment Hero Team

EH HR keeps me organised

Oct 04, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Employees are readily and easily accessing their files and up to date HR information directly.

Cons: Some features could be further improved, such as being able to maintain and update documents directly on EH.

Overall: Since moving to EH we have improved our on-boarding process, and staff inductions are now more comprehensive and more efficient.

The timesheets and Clock me In features allow employees to easily and quickly record their hours in just a couple of clicks, saving time for them, their manager and for payroll.

Vendor Response

by Employment Hero on April 23, 2019

Thanks for leaving Employment Hero such a great review, Erica! It's great to see that Employment Hero has made your onboarding processes that much easier, as well as timesheet management.

Thanks again,
The Employment Hero Team

EH platform made HR record keeping easy

Nov 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Document control of company policies, record keeping of HR documents, leave management etc. Tasks traditionally took many hours are now done paperless and there'll be no argument that the employees have not received documents.

Cons: Understanding 'variables' in the contract template was a little hard because I couldn't find answers by going through 'Help' or manager's manual. I was preparing a contract for one of managers and it kept revering to my position/my name instead of the manager's. Once I figured out why it was doing that, it was all fine but perhaps this needs to be added to user's manual. One thing I'd like to have in EH platform is a new employee to acknowledge that he/she received an induction. I know I can assign induction tasks to my team members but from what I can see, there's no area for the new employee to acknowledge that he/she received the induction. So I'm still getting a paper checklist signed by the new employee and uploading the record.

Vendor Response

by Employment Hero on April 18, 2019

Thanks for your great review, Tomoyo! Though we're a little slow to respond (our bad!), we really appreciate your feedback.

Thanks again,
The Employment Hero Team

It makes a difference.

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has made a difference for us in terms of reducing the number of errors that could occur in HR and Payroll.

Cons: It used to be more difficult to get in touch with someone to get an answer for our questions but it is much better and easier these days. We get a respond pretty quickly now.

Vendor Response

by Employment Hero on April 11, 2019

Hi Masi, thanks for your review! We're always working to improve our support times, so it's great that you've noticed!

Thanks again,
The Employment Hero Team

EH has provided an excellent system that has a value proposition which rivals the largest HRIS's

Oct 22, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and roll out has been fantastic. The cloud based system doesn't require dedicated IT resources and can managed and rolled out by anyone.

The paperless onboarding/contract signing is fantastic!

Cons: To upload and edit HR documents requires mark up and emailing to the support team.

Onboarding doesnt force the staff member to fill out all relevant personal data fields.

Onboarding module doesnt apply to contractors thus I have to add them through the employee side (whilst stipulating that they are a contractor).

Overall: Paperless onboarding!

Certificates/compliance reviews!

Employment Hero HR & Payroll

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Payroll and HR linked. Links to accounting system. Paperless on-boarding. One place for employee documents.

Cons: Long wait time for support. No position descriptions. Goals not linking or ability to chose due dates.

Overall: Paperless onboarding. One place for policies & employee documents.

Vendor Response

by Employment Hero on April 23, 2019

Thanks for giving us such a great review, Tina! We've improved support response rates a lot in the past year, so I hope this still isn't the case. It's great that the platform is streamlining your HR, especially with paperless onboarding and cloud-based storage - no paper! Yay!

Thanks again,
The Employment Hero Team

Easy to Use HR platform

Oct 31, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, intuitive for all new employees to search for information and lodge requests

Cons: Some features like the reviews could be more organised. When you create some reviews they are neither organised by name nor chronologically. That would be my main and only pain point

Overall: I am happy with the support and their response. Though I always receive a preliminary email saying my request will be escalated to a senior customer support agent. I would prefer receiving my answer straight away. But it is an easy to use and dynamic platform. Love the add ons with the shopping, wellness program and money advice.

Vendor Response

by Employment Hero on April 18, 2019

Thanks for your review, Nathalie! We're working on our reviews module as we (or I!) speak ?

Thanks again,
The Employment Hero Team

Overall, my experience with EH has been very positive

Nov 29, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and for the most part intuitive, it is great to have everything all together instead of scattered about in different places and it allows for future growth. We have been able to adapt various functions to our own use, rather than what they were intended for, so the system is versatile. The support is super and best of all, being an Australian company, they are right here so we get very quick response and the software is made Australian laws and requirements in mind, rather than American or European. Overall, I am very positive about this system and we have found that the more we use it the more we find we can do with it.

Cons: We would like to see more in the employee dashboards, such as their goals but apart from that, there isnt really anything we are disappointed with and the EH team is very open to clients providing ideas for the development team.

Overall: Everything - more organisation, more visibility, just more of everything

We implemented Employment Hero in August 2017 and it has really helped streamline our HR practices.

Jan 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Employment Hero has allowed us to move on from a lot of the manual practices that we had in place. It's so much more efficient for us to send our contract electronically and have all personal details in one place. It has really taken away a lot of manual work and simplified things for us.

We also love being able to pull standard reports quickly such as staff numbers, anniversaries and gender numbers.

Cons: It would be really great to be able to have our International staff on EH as well. And I do find some of the reporting a little tricky but its nothing that I cant work around.

Love it, really easy to use.

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There's no guess work. The menu options are clear and the interface is easy to use. I love the employee onboarding function, the seamless integration with our accounting software & the ability to store all our HR docs in each employee's file for easy access.

Cons: Can't fault it. It's the easiest system implementation I've been part of and the support team are great.

Overall: Streamlined our onboarding & HR document management.

Vendor Response

by Employment Hero on April 24, 2019

Woah, what a great review! Thanks for giving us such glowing feedback, Nadine. We live to make your world better at work, so to know that we're doing just that for you and your team is amazing.

Thanks again,
The Employment Hero Team

Took some time to decide on a product that would support our business.

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It is user friendly and easy for employees to use. Employees are able to receive notification via mobile or email.

Cons: There is afunction that isn't fully developed that would support our business. Ie contractors information not being able to save after they are off boarded.

Capterra loader

We LOVE Employment Hero. Ease of use, increasing efficiencies and reducing administrative burdens

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Significant reduction in Administrative functions

- Faster turnaround times for contracts and other HR documentation

- Ease of use

- Ability to access data and information from anywhere in the world

- Managers having the ability to access the information themselves saves me time

- Quick turnaround times from Customer Support to upload organisation specific documentation/letters/contracts

Cons: There has not been one thing that I dislike about the software. It is so easy to use. I'm looking forward to further enhancements of the system like process requisitions

Overall: - Efficiencies in processes

- Better induction and on boarding of staff

- Quicker turnaround times

- Compliance

Vendor Response

by Employment Hero on May 08, 2019

?You don't get reviews much better than that, James! Thanks for giving Employment Hero ALL of the stars. It's so exciting to see you're having such a positive experience with the platform and even better to know you can't fault product. We hope Employment Hero is still living up to this review!

Thanks again,
The Employment Hero Team

Employment Hero App

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can deal with leave and other team requests from mobile, with ease, at any time.

Cons: There isn't anything I don't like anymore. Recent software upgrades/updates to the mobile app added a function that I could only access from the full site.

Overall: Employment process and document matters are managed online, tasks are allocated and reminders are built in. Its all at your fingertips, easy to use and it's a real time saver.

Vendor Response

by Employment Hero on April 23, 2019

Thanks for leaving us such a great review, Paul! We're always working on the site and the app to make HR admin as easy as possible, so it's great to see you're noticing a difference!

Thanks again,
The Employment Hero Team

Employment Hero has been a platform that has taken hours off my daily work load

Aug 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Using Employment Hero to track my staff's qualifications, certificates and rostering, this platform allow me to be secure in knowing that my staff meet compliance standards

Cons: Our business is slightly different to the norm of organisations using this platform with our staff doing over night shift work and a number of staff being casual there is some gaps in the rostering and time sheet features.

Great product

Mar 31, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User friendly.

Ease of use.

Functionality.

Support Team go out of their way to assist in solving any problems.

EH are innovative in updating the product by including new features.

EH provide webinars for Admins to view and learn.

Cons: There are some minor problems:

1. Employee names do not appear in alphabetical order of surname. This is problematic, as all payroll and HR systems are based on alpha surname.

2. Sometimes support take a little long to respond.

Overall: With EH I have saved an enormous amount of time with HR paperwork. Once you have the EH system populated and fully functional, it's a breeze. Basically, it's all there for you. Great work EH.

Vendor Response

by Employment Hero on April 11, 2019

Thanks for your review, Rita! Glad to see that Employment Hero is making your world easier at work. We are working to make our support team even more efficient and I'll pass on your point regarding sorting employees alphabetically via surname - makes complete sense!

Thanks again,
The Employment Hero Team.

Easy to use on the day to day

Nov 19, 2017
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * Easy to use

* It improved a lot in the last year.

* No need to fill forms for the Tax declaration

* Paperless

Cons: * The custom reports need to improve. Now we have the option to hide the people who were terminated but still appearing the ones who resigned, etc.

* Some settings are not straightforward

Overall: It's paperless and easy to use. We can onboard and offboard employees faster.

Capterra loader

Game Changer for Small & Medium Businesses

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In small & medium businesses the likelihood of affording a full time HR Manager is slim to none! But with Employement Hero one is barely needed! I love the employee engagement surveys, the reminders when someone reaches probation end, the simple onboarding.... no paper forms, no tax dec forms!! Not to mention the awesome benefits and discounts my team and I receive!

Cons: It's really only the limitation on a seamless approach to choosing a superfund that lets it down a little, but against all other things that it saves you time on, no big deal!

Overall: I saved so much money not needing to do up employment contracts, and all the time I save as a small business owner is invaluable!

Vendor Response

by Employment Hero on April 11, 2019

Thanks so much for your awesome review, Micka! Employment Hero was built for people just like you, so we're stoked to read your review and see just how much the platform has helped. Keep up the awesome work!

Thanks again,
The Employment Hero Team

A small business HR solution

Apr 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ease of integration with Payroll software (XERO)

- Minimal set up time by he accounts department

- Ease of policy updates and delivery to the staff, with notification and read tracking

- In built employee benefits program

- Great library of standard documents, with easy ability to adjust to particular company standards

Cons: Most difficult aspect we found with the software was the amount of unnecessary data actually extracted from our payroll software, specifically terminated employees.

Overall: My overall experience has been excellent, and Employment has now been being implemented accross my client base and own companies.

Vendor Response

by Employment Hero on May 05, 2019

Hi Russell,

Thanks for giving Employment Hero such a glowing review! It's great to see that you're making your world better at work with the platform. If you're already referring Employment Hero to others, we'd love to reward you for it! We'll be in touch shortly.

Thanks again,
The Employment Hero Team

Capterra loader

Excellent Program

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is user friendly and makes gives me more time top focus on other objectives. Our workforce is spread out across Victoria so it makes it easier to keep in contact with everyone.

Cons: It would be great if we could have our staff be able to submit claims and reimbursements when submitting their timesheets.

Also the app needs a little more work. ie: Can't amend a timesheet on the app and would be great if we could send a note out to everyone or specific staff using only the app.

Overall: Timesheets are all cloud based and streamlined, no more paper.

The review section is going to be great for us once implemented

Having all of our policies in 1 place and accessible by all from anywhere.

Vendor Response

by Employment Hero on April 18, 2019

Hi Cassie,

Thanks for your amazing review. Your feedback is super useful as well; we're always developing Employment Hero, both the desktop and app versions, so hopefully we'll see these features soon!

Thanks again,
The Employment Hero Team

Love it, saves time and paper and makes life easier.

Feb 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The review section and building my own templates, use of timesheets, compliance are staffing credentials and a lot more.

Cons: Takes time to learn how to use all facets of the software, I am short on time unfortunately so I haven't used all.

Vendor Response

by Employment Hero on May 08, 2019

Thanks for giving Employment Hero such an awesome review, Mandy. It's great to see that Employment Hero is making your life easier at work. We're always investing in the product and specifically the user experience, so we hope that you're better able to navigate the platform now.

Thanks again,
The Employment Hero Team

Employment Hero

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use and navigate. Could see all employees on the main dashboard. Very easy to upload documents.

Cons: The leave functionality- could not work out where to put in leave information so can check balances at any time.

Overall: It was easy to create contracts and upload new employees, seeing their profiles too was good.

Vendor Response

by Employment Hero on April 23, 2019

Hi Michelle, thanks for giving Employment Hero such a fabulous review! We've updated our leave management feature, so fingers crossed you're better able to see leave balances and the like. I'm glad it's nice and easy to use, too!

Thanks again,
The Employment Hero Team

Easy to use platform that employees enjoy interacting with - but don't expect customer service or support.

Jun 15, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: Good functions and an easy to use platform don't compensate for lack of support or customer service.

Pros: Has cut down on our paper trail. It's good having all the HR documents uploaded in one place that can be accessed by employees.

Cons: Little to no customer support. All correspondence must be by email which is slow and ineffective. EH changed to a 'pay-for-support' arrangement after our company had already signed up - so the appealing point of difference that made EH stand out is now gone. The platform is expensive and can only be paid for by direct debit - which would be okay if invoicing was accurate and correct. We are now looking at other platforms but it's a bit like deciding you want a different breed of puppy after you've house-trained the first one.

Vendor Response

by Employment Hero on April 23, 2019

Hi Georgie, I know I'm a little bit late to the game here but I wanted to address your concerns regarding our customer support team. In the past 9 months, we've worked tirelessly to improve our response times and expanding our support resources. We've also introduced a brand new education tool that guides users through the platform, step by step, reducing the reliance on our support team. I guess what we're saying is, we can still be that puppy!

Hope to see you on the platform soon,
The Employment Hero Team

Feedback

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We can input commission from excel sheet to the payroll and this save us a lot of time.

Cons: The custom report cannot show whether they are employee or contractor.

Vendor Response

by Employment Hero on April 11, 2019

Hi Ronald, thanks for leaving us so many stars! I'll pass your feedback on to our product team now :)

Thanks again,
The Employment Hero Team

It has been a complete game changer for us

Jul 11, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Going paperless is excellent. It streamlined the number of documents that we had to send out to new starters & reduced error as it put it in the hands of the staff to input their personal info. The team based customization for the On-Boarding Checklist with notifications is a life saver.

Cons: It is missing an equivalent Off-Boarding process at the moment but I believe that is in the works.

Overall: It has made On-Boarding and HR management 1000 times easier

Capterra loader

Employment Hero manages your HR Admin right out of the box

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy setup

Induction management

New Employee Setup

Cons: No ability to upload minor changes to docs without releasing a whole new version to all

Would love to see an equipment signout section

Overall: Employment Hero has been exactly what we were after, and there are still so many more feature we have not had time ti implement as yet. EH is exactly what businesses need.

Vendor Response

by Employment Hero on April 11, 2019

Thanks for your review, Hayley! I've added your feedback to our features request platform :)

Thanks again,
The Employment Hero Team

An exceptional and seamless experience

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Streamlined HR on boarding and processing with great reporting features.

Most importantly is a team of people who listen to your feedback and make the changes required.

Cons: Employment hero is a work in progress and like many programs, has its little faults.

The team is constantly working hard to work through these and deliver an unrivaled product.

Overall: Speed, efficiency, report, control, support and leading edge technology thats constantly improving

Great System and easy to get started

Apr 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to get yourself setup with Employment hero. We are in a startup phase and it was easy for us to transition from a free version, to the paid version and then for us to scale up over the next 12 months. Whilst it lacks some of the features from some of the larger systems (LMS etc) it certainly performs the core function intuitively well.

Cons: Doesn't include a learning Management System and some of the process flows could have some more customisation in them. They are good out-of-the-box, but more ability to tailor would be great!

Overall: Love it so far and I have used a couple of HRIS now. Great product that is working to improve all the time.

Vendor Response

by Employment Hero on April 11, 2019

Hi Nicholas, thanks so much for your review! Your feedback is fantastic and we'll be sure to pass it on to our developers. Thanks again!

Employment Hero is simple and easy to use. There is always plenty of support if you need it

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The webinars that show you how each feature works - acts as a step by step guide to using the system. Everything is automated - you can see where each employee is up to in the onboarding process and follow them up.

Cons: You can't tell if the employees have completed all the policies. It would be good if you could complete the report safety incidents on the mobile app.

Overall: easy streamlined paperless onboarding process.

Employment Hero

May 04, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Interfaces with XERO

Easy leave management

Simple Employee portal

Management notes

Opportunity to review our employees details & setup

Cons: Quick time out which we have asked about but apparently is platform wide

Navigation around Personnel tabs

Overall: We needed a leave management system but also saw the future need when we moved to XERO payroll and updated our HR Systems. Our sales and onboarding experience has been simply exceptional. Timely, structured, helpful and respectful of the small size of our business. So far Support also has been timely and helpful,

Vendor Response

by Employment Hero on May 07, 2019

Hi Deborah,

Thanks for Employment Hero such a great review! It's great to see you're loving the Xero integration and all the other amazing features on the platform, especially onboarding. An "exceptional" customer experience like yours is exactly what we aim to provide.

Thanks again,
The Employment Hero Team

Working with Employment Hero is a breeze!

Jul 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly and intuitive software - the best on the market- all HR records are in one place and I can easily run reports, update and manage the workforce. Having Employment Hero has saved us (payroll & HR) a lot of time.

Cons: Some features - such as performance reviews - could be slightly improved, but the price makes up for that.

Overall: - Great software for small -medium sized businesses

Early days in the use of this application for our business, it is simple, navigable.

Aug 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and good client backup.

Easy learn and adaptable.

HR Simplified with in built forms for ease of access

Integration was simple, with simple tutorial and great downloadable information to follow.

Cons: Like anything, practice makes perfect - I need the practice :)

Tutorial is hard to hear at times.

The forms need more adaptability - unable to change sections can delete but not remove just partial sections to suit - Is this user issue or just teething problem.

Overall: HR made easier for me, as a 1 person office - being all to everything at times is a struggle. A tool to assist in the running of daily staff requirements can only be a great thing. Compliance can be at your fingertips, anything that brings a bit of balance into your role as the HR, Payroll and 99 other jobs can only be a great thing.

Easy to navigate and upload information. Good help to get started.

Feb 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has a lot of features and is free of charge when using their preferred superannuation fund for new employees. Amazing system for free!!!

Cons: Would be great to have a working training matrix eventually and a fully operational recruiting system.

Overall: A fully functional HRIS system that improves due to the updates they make. It's perfect for our size business that is growing.

Vendor Response

by Employment Hero on May 13, 2019

Hi Ellena,

Thanks for giving Employment Hero such a fantastic review! We hope you're still enjoying the platform, especially now with the Jobadder integration, which allows an end-to-end employee experience from recruitment to offboarding.

Have a lovely day,
The Employment Hero Team

Employment Hero is dynamic and is an easy solution for a SME's

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Employment Hero offers full suite of employee solutions from leave tracking to a central place to store policy and procedures for ease of access. Easy to use and accessable. Now with the ability to offer employees discounts through the Hero shop

Cons: The intergration between Employment Hero and Myob can sometimes be problematic.

Overall: Employment Hero was initially utilised to track and record annual leave. We have expanded to include policy and procedures.

Vendor Response

by Employment Hero on April 23, 2019

Thanks for leaving Employment Hero such a fantastic review, Leanne! We really appreciate your feedback.

Thanks again,
The Employment Hero Team

A Brilliant Platform

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and has made my life as a manager much easier, especially in regards to the HR elements.

Whilst it took some time to initially create a profile, I have never looked back!!!!!!!

Cons: Nothing to note as I am happy with everything so far.

Overall: My overall experience with Employment Hero has been fantastic. Previously HR used to be a nightmare, especially in regards to leave. Employment Hero has simplified everything for us and as a manager and a user I am very impressed.

Vendor Response

by Employment Hero on April 23, 2019

Hi Ben, thanks for giving Employment Hero such a fantastic review! Making your life easier is exactly what Employment Hero aims to do! I hope you're still loving the platform and if you're ever in any doubt, drop us a line.

Thanks again,
The Employment Hero Team

Great Functionality & Content, Easy to use

Jun 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Full functionality, allows us to do everything we need. Onboarding and Induction is incredibly simple, love the fact that the system chases employees for missing details rather than a person. The depth of content and library of HR resources is amazing.

Cons: Probably the implementation could be better but once you're set up its a dream

Overall: I have 25 employees and a Financial Controller who was bugging me to replace our outsourced HR service with a full time HR assistant. We explored various options and Employment Hero has improved our HR function and my FC spends LESS time on HR than when she had to deal with the outsourced provider.

Recommendations to other buyers: Get the premium version, its a small price to pay for the additional functionality.

Employment Hero has made our employee onboarding, paperwork management and timesheeting a breeze!

Dec 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the simple few click employee onboarding. What was once a painful task of collating documetns, following up and then data entry is now a simple task for our business and we can trust that everything is taken care of directly in the system.

Cons: Looking forward to Employment Hero increasing functionality with the Xero API. We have trouble with the timesheets data and superannuation information syncing from the employee portal into Xero.

User friendly and reduces time taken for on boarding

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A to Z HRIS for a small to medium size company. Customer support has been very efficient and to my satisfaction.

Cons: The software is very user friendly, however the initial implementation meeting should have been more detailed so that all relevant details could have been updated before go live.

Overall: Reduce time and paperwork, prompt flow of information, user friendly.

Vendor Response

by Employment Hero on May 06, 2019

Thanks for your review, Manoj! We're glad to see that Employment Hero is helping you with onboarding and our customer support has been super helpful. We're always working on improving our customer service and have taken on board (no pun intended) your feedback.

Thanks again,
The Employment Hero Team

We are in the set up stages for EH software and are very impressed with how easy and organised it is

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: We like how everything flows and works together - it's a really well thought out system! From the sales team to the implementation team, everyone knows the product incredibly well. The webinars are excellent as is all the information available via You Tube.

Cons: As we are in the implementation stage we are unable to give much detail about the cons at this point.

Vendor Response

by Employment Hero on May 06, 2019

Hi Dominique,

Thanks for giving Employment Hero such a glowing review! Our team is really passionate about making the customer experience as seamless as possible, so it's great that this has been your experience.

Thanks again,
The Employment Hero Team

Excellent Tool!

Apr 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use allowing for swift input of new employee details

Cons: Can't think of anything, maybe the cost, would be great if it was free.

Overall: Onboarding of employees.

Vendor Response

by Employment Hero on April 11, 2019

Hi Jayne, thanks for your fantastic review! Great to see that Employment Hero is streamlining your HR admin.