Who Uses This Software?

Business Owners, HR Managers, People and Culture Managers, CEOs, GMs, Payroll, HR and Business Advisors


Average Ratings

66 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $6.00/month/user
    See pricing details
  • Pricing Details
    https://employmenthero.com/pricing/
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Employment Hero
  • www.employmenthero.com
  • Founded 2014
  • Australia

About Employment Hero

Employment Hero is a cloud based platform that provides the tools to hire and manage staff by streamlining admin heavy tasks.


Employment Hero Features

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • eCards
  • Goals
  • Leaderboards / Activity Tracking
  • Manager-to-Peer Recognition
  • Mention Management
  • Nominations
  • Peer-to-Peer Recognition
  • Performance Management
  • Rewards Catalog
  • Rewards Points
  • Social Recognition
  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Job Description Management
  • Orientation Management
  • Self Service Portal
  • Task Management
  • Training Management
  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Reporting/Analytics
  • Self Service Portal
  • Tax Management
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment
  • 360 Degree Feedback
  • Appraisal History Tracking
  • Compensation Management
  • Custom Rating Scales
  • Individual Development Plans
  • Objective/Goal Setting
  • On-going Performance Tracking
  • Peer Appraisals
  • Self Service Portal
  • Self-Appraisals
  • Skills Assessments
  • Biometric Recognition
  • Hourly Employee Tracking
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation / Leave Tracking
  • Workstation Tracking
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

Employment Hero Reviews Recently Reviewed!


Capterra loader

Love the platform, makes on boarding new employees a breeze.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees.

The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function

Cons: I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information

I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

Overall: Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.

Customer review

Sep 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Stable platform, it works and is simple for staff to comply with

Cons: The platform represents a new paradigm of online HR processes. Understanding how the system works takes a lot of time and constant revision. Obviously people learn by different styles and methods, but I felt that having a person to talk through important issues like payroll and performance reviews is important. The strategy to have all phone calls a pay only service is myopic. It may be more profitable for EH but it undervalues to importance of the client.

Overall: As a system , I am very happy. The HR platform allows me to keep my policies and procedures in one place, is transparent to all staff and I am comforted to know that it is legally complaint. The payroll system is fantastic. The pay slips are comprehensive, illuminating ambiguity and keeping staff satisfaction high. I have no problem recommending the system to any SME owner who has a desire to govern their business properly.

As our HR Platform, it provides access to great tools for insights and staff management.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, relatively comprehensive, and is a one-stop shop for employee data. We utilise it primarily for recording employee data and contracts (not Payroll) and offers good tools to report on compliance and profile completeness. It is currently an essential tool in our business for managing our staff.

Cons: Most features are pretty well thought out, and one of the biggest limitations (timeframe and cost to have custom built contracts/policies) is soon to be a thing of the past. Probably the biggest bug I have is after viewing or sending a contract to a recipient, there is no one-click to return the the Employee File - you either need to search again or navigate back in the browser.

Overall: Biggest benefit is having all the staff data in one place, plus auditing tools/notes to record staff changes and moves. It is fast, simple and does exactly what it needs to.

Capterra loader

Group HR Manager

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like the On-boarding experience EH provides new employees joining our group. The Employee Self Service enables them 24hr access that notifies manages and payroll of any request and/or changes.

Cons: We are the 4th largest privately owned Automotive Group in Australia and would like to see EH integrate with our DMS and this option isn't currently available.

Overall: We feel EH is aligned with our Group core values and assists to develop a strong workplace culture. Its ease of access provides us the ability to communicate with all of our employees at anytime. It really makes Payroll and On-boarding easy.

Great customer service, easy to use product

Jul 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to upload policies, HR documents and the system tracks the completion/acknowledgment for you in a fast and simple way. The people behind the customer service are responsive and helpful so it's not just "software as a service"..you get great support too.

Cons: It does everything it says it does well. The way people can sign documents on their phones/tablets/computers is a little inaccurate (turns your signature into more of a scribble) which should be improved, but that's mostly cosmetic.

Overall: Everything about Employment Hero is easy to use and easy to understand. Has helped our organisation do paperless with HR and track/control more with less effort (better than our previous system combination of software/files/folers).

Capterra loader

It just works. Employment Hero is simple to use and easy to implement.

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Employment Hero appears to have taken the Apple approach of starting with the end user in mind and focusing on the customer experience rather than create the technology and people having to adjust to the technology. I like that I have made some suggestions for additional functionality regarding visibility of annual leave calendars over multiple departments which they had taken on board and rolled out in a software update. There was no additional cost to us and then all users get the advantage of the improvements. Like wise, when other users make suggestions that they take on board, we get access to the additional functionality. It is good that there is only one platform of Employment Hero that they need to support.

Cons: Very happy with the software. The timeliness of support was slower than expected initially, but I think this is due to growing pains and the rapid growth of Employment Hero.

EH has provided an excellent system that has a value proposition which rivals the largest HRIS's

Oct 22, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and roll out has been fantastic. The cloud based system doesn't require dedicated IT resources and can managed and rolled out by anyone.

The paperless onboarding/contract signing is fantastic!

Cons: To upload and edit HR documents requires mark up and emailing to the support team.

Onboarding doesnt force the staff member to fill out all relevant personal data fields.

Onboarding module doesnt apply to contractors thus I have to add them through the employee side (whilst stipulating that they are a contractor).

Overall: Paperless onboarding!

Certificates/compliance reviews!

The Employment Hero platform has introduced an effortless and smooth transition to our company.

Jan 31, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Functionality of having the mobile app for employees to log their leave requests, timsheets, view the staff directory and the web-based userface for being able to record, track and manage employees. Also, the on-boarding features are very time sufficient. In the past, our company documented everything manually and printed pages of contracts which would require a physical with signature. Now with Employment Hero everything is completed on the platform and located in one central location and new employees have the ability to login and view as well as digitally sign their employment contract/offer of employment. The ability to review payslips is also a great and private feature of Employment Hero - It is something we are not using at the moment but at looking at phasing out in the near future.

Cons: I don't really have any con's of the software application within Employment Hero. Maybe the opportunity to have a Time in Lieu (TOIL) reporting system can be explored by the developers would assist us more in our operations functions.

Excellent product and service

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It talks to Xero and it is very intuitive and easy to use. It not only has saved us hundreds of dollars in HR and time, it is helping us to organise our policies and other processes in one place.

The onboarding tools are also fantastic and totally automate the process while still giving us full control.

This really is a fantastic product, it is more than paying for itself and we are still only on the learning curve, probably using 30% of its potential.

Being cloud-based it also a big advantage for us and it allows the user to log-in regardless of where they are and what devise they use.

Cons: Haven't found a Con yet.

EH platform made HR record keeping easy

Nov 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Document control of company policies, record keeping of HR documents, leave management etc. Tasks traditionally took many hours are now done paperless and there'll be no argument that the employees have not received documents.

Cons: Understanding 'variables' in the contract template was a little hard because I couldn't find answers by going through 'Help' or manager's manual. I was preparing a contract for one of managers and it kept revering to my position/my name instead of the manager's. Once I figured out why it was doing that, it was all fine but perhaps this needs to be added to user's manual. One thing I'd like to have in EH platform is a new employee to acknowledge that he/she received an induction. I know I can assign induction tasks to my team members but from what I can see, there's no area for the new employee to acknowledge that he/she received the induction. So I'm still getting a paper checklist signed by the new employee and uploading the record.

Overall, my experience with EH has been very positive

Nov 29, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and for the most part intuitive, it is great to have everything all together instead of scattered about in different places and it allows for future growth. We have been able to adapt various functions to our own use, rather than what they were intended for, so the system is versatile. The support is super and best of all, being an Australian company, they are right here so we get very quick response and the software is made Australian laws and requirements in mind, rather than American or European. Overall, I am very positive about this system and we have found that the more we use it the more we find we can do with it.

Cons: We would like to see more in the employee dashboards, such as their goals but apart from that, there isnt really anything we are disappointed with and the EH team is very open to clients providing ideas for the development team.

Overall: Everything - more organisation, more visibility, just more of everything

EH HR keeps me organised

Oct 04, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Employees are readily and easily accessing their files and up to date HR information directly.

Cons: Some features could be further improved, such as being able to maintain and update documents directly on EH.

Overall: Since moving to EH we have improved our on-boarding process, and staff inductions are now more comprehensive and more efficient.

The timesheets and Clock me In features allow employees to easily and quickly record their hours in just a couple of clicks, saving time for them, their manager and for payroll.

We implemented Employment Hero in August 2017 and it has really helped streamline our HR practices.

Jan 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Employment Hero has allowed us to move on from a lot of the manual practices that we had in place. It's so much more efficient for us to send our contract electronically and have all personal details in one place. It has really taken away a lot of manual work and simplified things for us.

We also love being able to pull standard reports quickly such as staff numbers, anniversaries and gender numbers.

Cons: It would be really great to be able to have our International staff on EH as well. And I do find some of the reporting a little tricky but its nothing that I cant work around.

Took some time to decide on a product that would support our business.

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It is user friendly and easy for employees to use. Employees are able to receive notification via mobile or email.

Cons: There is afunction that isn't fully developed that would support our business. Ie contractors information not being able to save after they are off boarded.

Employment Hero has been a platform that has taken hours off my daily work load

Aug 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Using Employment Hero to track my staff's qualifications, certificates and rostering, this platform allow me to be secure in knowing that my staff meet compliance standards

Cons: Our business is slightly different to the norm of organisations using this platform with our staff doing over night shift work and a number of staff being casual there is some gaps in the rostering and time sheet features.

Easy to Use HR platform

Oct 31, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, intuitive for all new employees to search for information and lodge requests

Cons: Some features like the reviews could be more organised. When you create some reviews they are neither organised by name nor chronologically. That would be my main and only pain point

Overall: I am happy with the support and their response. Though I always receive a preliminary email saying my request will be escalated to a senior customer support agent. I would prefer receiving my answer straight away. But it is an easy to use and dynamic platform. Love the add ons with the shopping, wellness program and money advice.

Easy to use on the day to day

Nov 19, 2017
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * Easy to use

* It improved a lot in the last year.

* No need to fill forms for the Tax declaration

* Paperless

Cons: * The custom reports need to improve. Now we have the option to hide the people who were terminated but still appearing the ones who resigned, etc.

* Some settings are not straightforward

Overall: It's paperless and easy to use. We can onboard and offboard employees faster.

Employment Hero HR & Payroll

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Payroll and HR linked. Links to accounting system. Paperless on-boarding. One place for employee documents.

Cons: Long wait time for support. No position descriptions. Goals not linking or ability to chose due dates.

Overall: Paperless onboarding. One place for policies & employee documents.

It has been a complete game changer for us

Jul 11, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Going paperless is excellent. It streamlined the number of documents that we had to send out to new starters & reduced error as it put it in the hands of the staff to input their personal info. The team based customization for the On-Boarding Checklist with notifications is a life saver.

Cons: It is missing an equivalent Off-Boarding process at the moment but I believe that is in the works.

Overall: It has made On-Boarding and HR management 1000 times easier

An exceptional and seamless experience

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Streamlined HR on boarding and processing with great reporting features.

Most importantly is a team of people who listen to your feedback and make the changes required.

Cons: Employment hero is a work in progress and like many programs, has its little faults.

The team is constantly working hard to work through these and deliver an unrivaled product.

Overall: Speed, efficiency, report, control, support and leading edge technology thats constantly improving

Love it, really easy to use.

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There's no guess work. The menu options are clear and the interface is easy to use. I love the employee onboarding function, the seamless integration with our accounting software & the ability to store all our HR docs in each employee's file for easy access.

Cons: Can't fault it. It's the easiest system implementation I've been part of and the support team are great.

Overall: Streamlined our onboarding & HR document management.

Employment Hero is simple and easy to use. There is always plenty of support if you need it

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The webinars that show you how each feature works - acts as a step by step guide to using the system. Everything is automated - you can see where each employee is up to in the onboarding process and follow them up.

Cons: You can't tell if the employees have completed all the policies. It would be good if you could complete the report safety incidents on the mobile app.

Overall: easy streamlined paperless onboarding process.

Working with Employment Hero is a breeze!

Jul 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly and intuitive software - the best on the market- all HR records are in one place and I can easily run reports, update and manage the workforce. Having Employment Hero has saved us (payroll & HR) a lot of time.

Cons: Some features - such as performance reviews - could be slightly improved, but the price makes up for that.

Overall: - Great software for small -medium sized businesses

Employment Hero App

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can deal with leave and other team requests from mobile, with ease, at any time.

Cons: There isn't anything I don't like anymore. Recent software upgrades/updates to the mobile app added a function that I could only access from the full site.

Overall: Employment process and document matters are managed online, tasks are allocated and reminders are built in. Its all at your fingertips, easy to use and it's a real time saver.

Early days in the use of this application for our business, it is simple, navigable.

Aug 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and good client backup.

Easy learn and adaptable.

HR Simplified with in built forms for ease of access

Integration was simple, with simple tutorial and great downloadable information to follow.

Cons: Like anything, practice makes perfect - I need the practice :)

Tutorial is hard to hear at times.

The forms need more adaptability - unable to change sections can delete but not remove just partial sections to suit - Is this user issue or just teething problem.

Overall: HR made easier for me, as a 1 person office - being all to everything at times is a struggle. A tool to assist in the running of daily staff requirements can only be a great thing. Compliance can be at your fingertips, anything that brings a bit of balance into your role as the HR, Payroll and 99 other jobs can only be a great thing.

Capterra loader

Employment Hero manages your HR Admin right out of the box

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy setup

Induction management

New Employee Setup

Cons: No ability to upload minor changes to docs without releasing a whole new version to all

Would love to see an equipment signout section

Overall: Employment Hero has been exactly what we were after, and there are still so many more feature we have not had time ti implement as yet. EH is exactly what businesses need.

Capterra loader

We LOVE Employment Hero. Ease of use, increasing efficiencies and reducing administrative burdens

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Significant reduction in Administrative functions

- Faster turnaround times for contracts and other HR documentation

- Ease of use

- Ability to access data and information from anywhere in the world

- Managers having the ability to access the information themselves saves me time

- Quick turnaround times from Customer Support to upload organisation specific documentation/letters/contracts

Cons: There has not been one thing that I dislike about the software. It is so easy to use. I'm looking forward to further enhancements of the system like process requisitions

Overall: - Efficiencies in processes

- Better induction and on boarding of staff

- Quicker turnaround times

- Compliance

Capterra loader

Game Changer for Small & Medium Businesses

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In small & medium businesses the likelihood of affording a full time HR Manager is slim to none! But with Employement Hero one is barely needed! I love the employee engagement surveys, the reminders when someone reaches probation end, the simple onboarding.... no paper forms, no tax dec forms!! Not to mention the awesome benefits and discounts my team and I receive!

Cons: It's really only the limitation on a seamless approach to choosing a superfund that lets it down a little, but against all other things that it saves you time on, no big deal!

Overall: I saved so much money not needing to do up employment contracts, and all the time I save as a small business owner is invaluable!

Capterra loader

Excellent Program

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is user friendly and makes gives me more time top focus on other objectives. Our workforce is spread out across Victoria so it makes it easier to keep in contact with everyone.

Cons: It would be great if we could have our staff be able to submit claims and reimbursements when submitting their timesheets.

Also the app needs a little more work. ie: Can't amend a timesheet on the app and would be great if we could send a note out to everyone or specific staff using only the app.

Overall: Timesheets are all cloud based and streamlined, no more paper.

The review section is going to be great for us once implemented

Having all of our policies in 1 place and accessible by all from anywhere.

Employment Hero

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use and navigate. Could see all employees on the main dashboard. Very easy to upload documents.

Cons: The leave functionality- could not work out where to put in leave information so can check balances at any time.

Overall: It was easy to create contracts and upload new employees, seeing their profiles too was good.

Great Functionality & Content, Easy to use

Jun 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Full functionality, allows us to do everything we need. Onboarding and Induction is incredibly simple, love the fact that the system chases employees for missing details rather than a person. The depth of content and library of HR resources is amazing.

Cons: Probably the implementation could be better but once you're set up its a dream

Overall: I have 25 employees and a Financial Controller who was bugging me to replace our outsourced HR service with a full time HR assistant. We explored various options and Employment Hero has improved our HR function and my FC spends LESS time on HR than when she had to deal with the outsourced provider.

Recommendations to other buyers: Get the premium version, its a small price to pay for the additional functionality.

Employment Hero has made our employee onboarding, paperwork management and timesheeting a breeze!

Dec 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the simple few click employee onboarding. What was once a painful task of collating documetns, following up and then data entry is now a simple task for our business and we can trust that everything is taken care of directly in the system.

Cons: Looking forward to Employment Hero increasing functionality with the Xero API. We have trouble with the timesheets data and superannuation information syncing from the employee portal into Xero.

Employment Hero is dynamic and is an easy solution for a SME's

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Employment Hero offers full suite of employee solutions from leave tracking to a central place to store policy and procedures for ease of access. Easy to use and accessable. Now with the ability to offer employees discounts through the Hero shop

Cons: The intergration between Employment Hero and Myob can sometimes be problematic.

Overall: Employment Hero was initially utilised to track and record annual leave. We have expanded to include policy and procedures.

Love it, saves time and paper and makes life easier.

Feb 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The review section and building my own templates, use of timesheets, compliance are staffing credentials and a lot more.

Cons: Takes time to learn how to use all facets of the software, I am short on time unfortunately so I haven't used all.

Easy to use platform that employees enjoy interacting with - but don't expect customer service or support.

Jun 15, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: Good functions and an easy to use platform don't compensate for lack of support or customer service.

Pros: Has cut down on our paper trail. It's good having all the HR documents uploaded in one place that can be accessed by employees.

Cons: Little to no customer support. All correspondence must be by email which is slow and ineffective. EH changed to a 'pay-for-support' arrangement after our company had already signed up - so the appealing point of difference that made EH stand out is now gone. The platform is expensive and can only be paid for by direct debit - which would be okay if invoicing was accurate and correct. We are now looking at other platforms but it's a bit like deciding you want a different breed of puppy after you've house-trained the first one.

I am very happy with Employment Hero, it does everything I need and it is easy to use.

Aug 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The ease of use, and how it is laid out would be what I like most about the software. Also that it integrates with my accounting software.

Cons: For what I needed it for, there isn't really much I don't like. Probably the only thing would be that there are fields in Employment Hero that I had to manual enter because it is not captured in my accounting software, which is more of a problem with the accounting software.

Overall: It has streamlined my HR processes and it ensures that all employees must read and acknowledge the polices in place.

Easy to navigate and upload information. Good help to get started.

Feb 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Has a lot of features and is free of charge when using their preferred superannuation fund for new employees. Amazing system for free!!!

Cons: Would be great to have a working training matrix eventually and a fully operational recruiting system.

Overall: A fully functional HRIS system that improves due to the updates they make. It's perfect for our size business that is growing.

Managing people is hard, EH makes it a little easier.

Sep 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Simplicity in the cloud, connecting the company with the employees and informing the managers.

As an exec being able to access contracts in real time, without a request via a person enables me to explore opportunities quicker.

Cons: Some obvious features still to evolve. Being able to generate lists of Employees with Annual Salaries, or Employees and their Notice periods. No doubt it will come.

Lacks the ability to give admin access over groups.

NZ next, please?

A Brilliant Platform

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and has made my life as a manager much easier, especially in regards to the HR elements.

Whilst it took some time to initially create a profile, I have never looked back!!!!!!!

Cons: Nothing to note as I am happy with everything so far.

Overall: My overall experience with Employment Hero has been fantastic. Previously HR used to be a nightmare, especially in regards to leave. Employment Hero has simplified everything for us and as a manager and a user I am very impressed.

Efficiency Paperless HR management

Oct 23, 2018
5/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Data / contracts are compliant . Policies and documents and manageable and all saved properly for easy access and reference

Cons: Sometimes is hard to find the area you are looking for

Overall: That all the employee data is stored correctly and located in a very easy to use platform

Recently implemented Employment Hero and it was a dream. Love the easy integration!

Aug 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I was really impressed with how easy and seamless it is to sync with our current payroll software. Really quick and simple to import information and to load documents. Very user friendly from an admin perspective as well as for employees to load data and enter leave requests. I love this system!

Overall: Works beautifully for storing employee documents and the functionality is awesome for everything from onboarding to entering a leave request.

Employment Hero A+

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Very easy to use and is proactiovely reminding me about any new documents that i need to review

Cons: There are some functions that i find irreleavnt and arent overly useful for me peronally

Overall: Everytime i use it, it's use firendly and smooth, easy process

Employment Hero

Sep 06, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: great small to medium business integration

ability to go completely paperless in HR

easy onboarding and offboarding

transparent accountability

Cons: - would love to see some recruitment ad in's with ATS

- want to be able to send Letter of Offer's through the portal

If using it for multiple different companies and an employee moves companies i want to be able to import their file over completely

Overall: Employment Hero has made general HR tasks a breeze. Sending contracts, policies and procedures etc is so quick and easy, the reporting and tracking saves a lot of time.

We are in the set up stages for EH software and are very impressed with how easy and organised it is

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: We like how everything flows and works together - it's a really well thought out system! From the sales team to the implementation team, everyone knows the product incredibly well. The webinars are excellent as is all the information available via You Tube.

Cons: As we are in the implementation stage we are unable to give much detail about the cons at this point.

Sales and support team have been great to deal with. Always friendly, approachable and supportive.

Dec 17, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The new platform is easy to use. Learning portal is most helpful. Reporting stats are a also a great way to give management an overview of company demographics as well as retention/turnover.

Cons: Would be great to see more companies on board for a range of staff perks. It's a great incentive for our staff but we were hoping for more than what is there currently.

User friendly and reduces time taken for on boarding

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: A to Z HRIS for a small to medium size company. Customer support has been very efficient and to my satisfaction.

Cons: The software is very user friendly, however the initial implementation meeting should have been more detailed so that all relevant details could have been updated before go live.

Overall: Reduce time and paperwork, prompt flow of information, user friendly.

Capterra loader

Excellent HR management

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Pros: We have all the information for our team in one place, with a great range of letters and contract templates for use. It's saved us employing someone specifically to manage HR. Manager

Cons: It's not immediately intuitive where each component is or how it's used, although the email support is fast and efficient to help you get sorted.

Super easy to use, nice layout, love the promo codes

Jun 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Really easy to use software and online platform. Nice layout that is great to navigate through, and LOVE the deals they have for promotions with other companies.

Cons: They didn't have a time-in-lieu option for your days off as far as I can remember, so I had to ask for normal leave and add notes that it was time-in-lieu

Great Intuitive Cloud HR Software

Nov 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Have been using the software for approx 6 months now and from a HR perspective our accounting firm has seen great improvements in efficiencies regarding staff matters, leave requests and other HR attendances

Pros: Streamlined and easy to use Intuitive Mobile App is very easy to use and can even send push notifications for tasks and leave requests

Very happy with the team who managed the changeover and also the support since has been great

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Staff can now electronically hand in leave forms and timesheets. the app is handy for staff on the move

Cons: We have lots of HR and payroll forms and this software cannot incorporate them to allow us a completely paperless HR system

Overall: Staff can submit leave and timesheets electronically now instead of handing in paper forms!

Great, easy to use

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Very intuitive and has almost everything in one.

Great platform that I have recommended to others.

Cons: Payroll and time and attendance as a seperate module (while good, adds cost). Would like to see a more involved LMS module as well.

Overall: Fantastic platform that has made our lives easier, highly recommended

Capterra loader

A reliable and accurate system that delivers what it promises

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The simplicity of the functions and transactional ability mostly; and that it provides the compliance and reassurance our clients' needs

Cons: If Employment Hero linked with OHS management it will dominate the market and provide a much greater level of scope for clients

Has potential!

Jun 03, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: The majority of things a HR manager needs is in Employment Hero making it easier to manage employees.

Cons: There are quite alot of errors and minor features that make is quite hard to use. In 1-2 years time Employment Hero will have a lot of potential.

well thought out and easy to use software. It minimises the time I spend worrying about data entry a

Sep 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the simplicity it brings to my payroll. I can spend more time on quoting and customer service rather than having to worry about HR

Cons: That it isn't an all in one software. it would be better if invoices could be created all from the same software too

This is a really easy to use program and does what it should.

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The simplicity makes it easy to navigate. It is really cost effective and the customer service is good.

It save heaps of time compared to accounting program payroll modules and it integrates with the accounting software and banking software.

Cons: It would be good if you could add volunteers (unpaid people) without needing to go through all the fields that need to be populated for paid staff

Overall: Time savings, cost efficiency, easy to use.

Easy payslips and leave management

Mar 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Booking/checking leave is amazingly easy and clear. Consolidates several older systems (payslips, leave, on/offboarding checklists)

iOS app is clean and convenient.

Cons: Can't reassign assigned tasks, or decline with message - if I can't do a particular task for any reason I have to decline it in EH then send an email separately saying why.

Overall: One online portal for payslips, leave booking, user management.

Can book leave way in the future and see how much leave will have accrued at that date.

Great system, easy to use, friendly for staff and makes HR admin and payroll much easier to manage

Jun 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, staff can have app on their phone which is brilliant. Great technical support service upon implementation, prompt responses and very helpful.

Cons: Initial set up discussions and planning is very important to ensure business requirements are met. Unfortunately some were not met immediately but through the great technical support service and advice, all issues were resolved fairly quickly.

Overall: Minimal complaints from staff

Easy to use

Aug 21, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Contains the features that we need to keep employee records, especially the filing of leave. We are struggling to manually keep employee leaves until we got this database, really a huge help for me.

Cons: The set up of payslip is a bit complicated, we are not able to use it as we cannot figure out the proper way of using it. Also we are not sure how secured it is to use.

Overall: Organised records and data

Great software let down by appalling customer service. They took forever to implement, do not answer the phone, and take a long time to respond to email tickets.

Mar 06, 2018
2/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
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Likely

Pros: Very easy to use and has some great features. Great integration with company process and policy. Integrates well with Clock-me-in app and the EH mobile app is easy to use.

Cons: Does not manage attendance of salaried employees well, and adds time/attendance to their salary unless manually adjusted each payrun.

Very neat design and very user-friendly

Oct 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The look of the site makes it very user-friendly. Customer service is always good and people are always willing to help out.

Cons: Ability to run your own reports would be great. Would make it easier rather than having to wait on EH to run certain reports.

Overall: Makes my job a lot easier using this software. Payroll, leave submissions are all a much smoother process now.

Easy to use, integrates with Xero.

Apr 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I'm a big fan of the interface. The Dashboard let's you see all notifications and pings you emails of anything that is outstanding or coming up - really help you keep on top of things.

On-boarding is a dream as well, takes about 2 minutes.

Software adds value, good relative to competitors. I think there is lots of scope for enhancements

Jul 02, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Employees entering their own data direct into system so there is no admin required to process it. Also like the automatic interface to MYOB.

Cons: Screens take a while to load and more click throughs are required than seem necessary at times. Making edits to employment contexts or policies seems a bit clunky - ideally want this to be something that can be done at the business end. I also find that I am asked for feedback far too frequently!

Overall: Better data storage as EH ensures it is all stored in one place. Also, less time/coat on HR administration as the system makes it straightforward.

Capterra loader

The combined offering of HR & Payroll from a company with HR legal experience is unmatched

Mar 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Streamlined and well automated business flows.

Great integration with existing systems.

Employee self services.

Brilliant on boarding process.

Overall: Streamlined and replaced manual processes. More resource and important legal information available right alongside great data management.

Good

May 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The training has some good videos available. Customer support was good once they got back to me.

Cons: I found the lengthy setup process frustrating. It's not a one step process. Customer support took a while to get back to me with set up issues.

Easy online and mobile access

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to navigate on both mobile and desktop avenues

Cons: More features could be added to the mobile app

I receive my payslip through Employment Hero

Aug 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I find the system very easy to use. Whenever I had a question or forgot my password the response was immediate.

Overall: I can get discounts on products and services and I know my payslips stored in a save and easily accessible spot.