# Employment Hero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Employment Hero the right Human Resources solution for you? Explore 239 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144645/Employment-Hero/reviews --- Employment Hero 4.4 (239) [View alternatives](https://www.capterra.com/p/144645/Employment-Hero/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Employment Hero Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews JS Jane S Executive AssistantHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “The self-service portal for employees is a great feature too—it empowers staff to manage their own information and leave requests without having to go through HR every time.“ October 15, 2024 KW Ketmanto W Application Support Engineer IInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The employee portal appears to be malfunctioning.“ December 11, 2025 KW Ketmanto W Application Support Engineer IInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I appreciate its authenticity and its use of AI for job searching and resume building.“ December 11, 2025 LK Lana K Human ResourcesComputer Games, 51 - 200 employeesUsed the software for: 1-2 years. “Creating various contract templates can be a bit tricky initially, as setting up different types of contracts requires some time and effort to learn.“ May 23, 2024 SB Shell B HR AdvisorElectrical/Electronic Manufacturing, 201 - 500 employeesUsed the software for: 6-12 months. “Everything is clearly labelled and even if you land on the wrong page, it is super easy to figure out where to go. But what I truly liked most is having pre-made templates (HR Documents and Policies for AU and NZ) especially as I work across both countries.“ December 13, 2024 AT Angela T Office ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 1-2 years. “We have had issues with the SWAG App e.g., some employee's timesheets populate to EH HR but some only to EH Payroll, it should be consistent.“ January 29, 2025 LN Lizi N Financial ControllerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “We also use the payroll platform, which is so nearly seamless, and I have to give a special shout-out to Waseem, who I’m always thrilled to see pop up in the chat help box.“ January 28, 2025 AT Angela T Office ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 1-2 years. “The Ask An Expert option has become cumbersome because of the initial AI response - a complicated issue cannot be solved via the AI. “ January 29, 2025 ## Showing most helpful reviews Showing 1-25 of 239 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kellie J. People and Culture Manager Information Technology and Services Used the software for: 2+ years ### "Easy HR and Recruitment" May 18, 2023 5.0 Amazing support and the developments just keep coming. Pros Reporting on so many aspects of HR - turnover rates, surveys, 1:1's and the way it easily interfaces with other payroll systems. The recruitment function is so easy and allows multiple people to be involved in each step of the process. Cons I think the email notification settings need improvement Review Source Response from Employment Hero June 1, 2023 Hi Kellie, Thanks for your review! It's wonderful to hear you're getting so much value from the platform. I've passed on your kind words to our team. Many thanks, Rosie @ Employment Hero MR Marie R. People Operations Specialist Internet Used the software for: 6-12 months ### "Good HRIS+ATS solution for SMEs" December 13, 2024 4.0 Good robust system but their customer/tech support could be easier to contact Pros Employment Hero offers a compelling HRIS and ATS solution that balances functionality, user-friendliness, and affordability. Its intuitive interface and robust feature set streamline HR processes. The help center provides valuable resources, and the company’s pre-built templates are handy for internal communications. Cons The recent shift towards chatbot support has made direct communication with customer service more complicated and lengthy, and a dedicated email for tech support is still the way to go if we are to resolve issues that Admins cannot. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/)[Deel](https://www.capterra.com/p/205015/Deel/)[Manatal](https://www.capterra.com/p/181145/Manatal/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[JazzHR](https://www.capterra.com/p/87750/JazzHR/) Reason for choosing Employment Hero Because of pricing, relates to UK marketplace. Review Source Response from Employment Hero January 9, 2025 Thank you for sharing your feedback Marie! It’s great to hear that you find our platform a compelling, user-friendly and affordable solution for streamlining your HR processes. We're glad our pre-built templates and help center have been useful for your internal communications. We appreciate your comments regarding customer support. Currently our chatbot, HeroAI, is designed to make troubleshooting more accessible and prompt. We will pass your feedback along to our team as we continuously look for ways to improve accessibility and responsiveness. Thank you for choosing Employment Hero and for trusting us to support your HR and recruitment needs! Many thanks, Emma @ Employment Hero GD Gwilym D. CHRO Health, Wellness and Fitness Used the software for: 1-2 years ### "Good system as long as you dont need help" October 2, 2024 3.0 Great system, but woeful support, they don't want you to get in touch with them when you need help. Very poor documentation of system which causes frustration and a lot of time wasting chasing answers that don't come easily Pros Great system in terms of system design and intuitive use Cons Support system is woeful, poor training and system documentation, getting support is an act in frustration and one of Employment Hero's worst features. They really make it hard for you to get in contact with them Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Employment Hero Better overall offer, Australian based system that provides policies, contract templates etc Review Source Response from Employment Hero October 9, 2024 Hi Gwilym, Thank you for sharing your thoughts and providing feedback. We’re pleased to hear that you find the system intuitive and well-designed, but we’re sorry to hear about your frustration with our support and documentation. It sounds like there’s a gap between the support resources you need and what’s currently available. To help bridge that gap, we’ve reached out today to get more clarity on what specific support materials would be most useful for you. In the meantime, we’ve added some further resources (including a launch kit) to our Hero Hub. We appreciate your feedback as it helps us improve and provide a better experience for all our users. Thank you again, and we hope to turn this around for you. Many thanks, Rosie @ Employment Hero MK Michal K. IT Engineer Education Management Used the software for: Less than 6 months ### "Easy SSO implementation" January 17, 2026 5.0 Pros I was implementing Employment Hero SSO for one of our clients. Implementation was straightforward, guide sent from their support was really good. Cons Since I was configuring Single Sign On to employment Hero there is not much to dislike. I had good experience with this software so far. Review Source VC Victoria C. HR Coordinator Hospitality Used the software for: 2+ years ### "By far the best product on the market for HRIS and Payroll!" December 13, 2024 5.0 Fantastic! Customer support, on-boarding, payroll and the overall HR platform is the best on the market. Pros That our HRIS and Payroll is all in one. Cons Importing data from my existing platform into EH, it was problematic and labour intensive. Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/) Switched from Wage Easy & Deputy to bring it all into one platform. Review Source Response from Employment Hero January 9, 2025 Thank you for your feedback Victoria! It’s fantastic to hear that you’re enjoying the all-in-one HRIS and Payroll functionality and that our platform is meeting your expectations. We’re thrilled that our customer support and onboarding have made a positive impact on your experience. Thank you for choosing our platform to centralise your HR and Payroll needs - we’re excited to continue supporting your business! Many thanks, Emma @ Employment Hero CS Cristina S. HR and Operations Manager Entertainment Used the software for: 2+ years ### "Easy to navigate with all you need from an HR/Payroll Platform" October 24, 2024 5.0 My overall experience with Employment Hero has been good. I’ve been using Employment Hero since 2016, right from their very beginning, and it’s been amazing to see how much they’ve improved over the years. It’s clear that they take customer feedback seriously, which is why I believe it’s so important to keep sharing our experiences. After a five-year break in my career, I returned to work in Australia and switched from another HR system over to Employment Hero and I can see that they have some new features even some of the issues we were facing 5 years ago still there. But overall it's a great system and the customer support normally is immediate and very helpful. Pros Easy to navigate and integrates everything we need. Cons That's there's a lot of settings in both HR and Payroll and sometimes it gets confusing. Also my employees have access to both because in order to use rosters they need access to Payroll and sometimes they are entering timesheets in both systems and overlapping, etc. Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/)[Xero](https://www.capterra.com/p/120109/Xero/) To have everything controlled in one place and because to me it looked familiar as I worked with Employment Hero before. Also to make it easier for employees as the company grows. Review Source Response from Employment Hero January 9, 2025 Thank you for your feedback Christina! We’re glad to hear your experience has been positive overall. Your insights are valuable and appreciated - we’ll keep them in mind as we continue to improve. Thank you for your loyalty since 2016! Many thanks, Emma @ Employment Hero JS Jane S. Executive Assistant Hospital & Health Care Used the software for: 6-12 months ### "Streamlined HR Management with Minor Setup Challenges" October 15, 2024 5.0 My overall experience with Employment Hero has been very positive. The platform is user-friendly and makes managing HR tasks much more efficient, from payroll to employee management. I especially appreciate the self-service features, which empower employees to manage their own information and requests. The compliance tools are another plus, helping us stay on top of regulations. The only challenge we faced was the setup of our complex Enterprise Bargaining Agreement (EBA), which took a bit longer than anticipated. However, once it was properly configured, the system has performed smoothly and reliably. Overall, Employment Hero has streamlined our processes and saved us time. Pros What I liked most about Employment Hero is how it simplifies HR & Payroll processes while offering a user-friendly platform. It integrates everything from payroll to employee management in one place, which makes it easy to handle everyday tasks efficiently. The self-service portal for employees is a great feature too—it empowers staff to manage their own information and leave requests without having to go through HR every time. Additionally, the compliance tools give peace of mind, ensuring we stay up to date with legislation. Overall, it's a comprehensive system that streamlines workflows and saves time Cons The only downside I've experienced with Employment Hero is that setting up our complex Enterprise Bargaining Agreement (EBA) took longer than expected. Due to the intricacies of our specific agreement, the setup process required more time and effort to ensure everything was accurate. However, once configured, the system has run smoothly. This would likely be less of an issue for businesses with simpler agreements. Switched from [AIM](https://www.capterra.com/p/130285/AIMsi/) We switched from AIM Software to Employment Hero to streamline our HR processes and improve efficiency. Employment Hero offered an all-in-one platform that better suited our growing needs, with features like integrated payroll, employee self-service, and automated compliance tools. This allowed us to reduce manual tasks and focus on more strategic HR initiatives, making it a more scalable solution for our business. Review Source Response from Employment Hero October 24, 2024 Hi Jane, thanks for taking the time to share your positive feedback! We're thrilled to hear that Employment Hero has streamlined your HR and payroll processes and that you appreciate features like the self-service portal and compliance tools. We understand the initial setup of your Enterprise Bargaining Agreement took more time, but we’re glad that once configured, the system is running smoothly for you. We appreciate your support - it means a lot! Many thanks, Emma @ Employment Hero SM Sannah M. Sales Administrator Architecture & Planning Used the software for: Less than 6 months ### "Great system! Super all-rounder" February 10, 2025 5.0 I prefer using Employment Hero over our previous HR system due to having more functions available. Pros I like being able to have everything related to HR all in one place rather than having to use multiple systems. Cons I would like to have some automated functions such as calculating employee leave easier. I do not like how less company perks the site offers. Switched from [CharlieHR](https://www.capterra.com/p/158631/Charlie-HR/) We needed a better all rounder system rather than having to use multiple different systems. Review Source Response from Employment Hero February 20, 2025 Thank you for your review Sannah! We're so glad to hear you're enjoying having everything in one place with our platform. We appreciate your feedback on automation and company perks - continuous improvement is always our goal! If there's anything we can do to enhance your experience, feel free to reach out. Many thanks, Emma @ Employment Hero RC Rob C. CFO Logistics and Supply Chain Used the software for: 1-2 years ### "Has potential but not as robust as I would hope" February 19, 2025 3.0 Pros They're continuously updating the platform and adding new features. Can handle a weekly payroll Cons Some parts aren't intuitive to use. Other parts, like holiday balances, break easily and can result in lots of time and effort to get right. It doesn't feel quite so robust as other platforms on the market. Alternatives considered [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) Reason for choosing Employment Hero The integration person on the sales call was great and honest about what it could/couldn't do. Switched from [Onfolk](https://www.capterra.com/p/10004963/Onfolk/) They couldn't handle weekly payroll and we were outgrowing them Review Source Evelina S. Managing Director Human Resources Used the software for: 6-12 months ### "The worst customer service!" December 13, 2023 1.0 Despite making repeated attempts to address the ongoing issue through email since October, unfortunately, a resolution has not been reached. It's worth noting that, during this period, the company continued to accept our payments despite our non utilisation of their platform even though EH had previously confirmed that they would discontinue these charges. While we have sought reimbursement for the funds, our requests have gone unanswered, adding to the frustration. A more responsive approach and transparent communication would greatly enhance our overall experience and confidence in the company's services. Pros Absolutely nothing! They promised us a service so we could sign the contract and we later found they actually don't have that service in place. Over 6 months we have been paying for a service that we cannot use! Cons The worst customer service I have experienced in my professional career. A service that was over promised and under-delivered. The account manager initially thought to guide us, seemed to provide misleading information, possibly in pursuit of expediting a sale. We've also had to pay about $500 for the EH Payroll subscription, but we've lost more time/money on our internal resources trying to figure this all out. Review Source Response from Employment Hero August 27, 2024 Hi Evelina, Thank you for sharing your experience, and I’m sorry to hear about the frustration you’ve had. I’m glad to see that the payroll issue has been resolved and that the refund was processed. We’ve taken your feedback seriously, and while this matter is now settled, we’ll make sure to learn from this to prevent it from happening again. Thank you for bringing this to our attention. Many thanks, Anna @ Employment Hero RP Rajesh P. Management Accountant Telecommunications Used the software for: 2+ years ### "Employment hero is amazing payroll end to end software, Only when it works" November 13, 2023 5.0 Experience with "key pay" was great and I myself configured and rolled out the new payroll system. It performed very well and now I have to look for something else has since "Employment hero" took over, it has been very slow and unreliable. Sometimes my staff do not get paid just because the payroll system is so slow that the pay run is not finished, and we do not meet cut-off times. Pathetic. Pros Customizable. user friendly interface, Ease of use and easy to coach to new payroll person. Cons Too slow, almost every Monday. Therefore, no matter how good your product is, if it's slow and frustrating, then it has already failed. It was good when it used to be called "key pay". I guess expansion cannot necessarily be sustained. Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/) Because it was promised to be better product and unlike Deputy, Key pay was end to end payroll system. Review Source Response from Employment Hero November 23, 2023 Hi Rajesh, Thanks for your review and feedback. I am glad to hear that you find using our platform easy-to-use and intuitive. I'm interested in your feedback about speed, as I haven't come across this before. Please note that status updates for our platform are always available at: https://status.employmenthero.com/ If you continue to encounter this issue, please reach out to our support team. You can do this by logging into the platform as an admin, clicking the support button in the bottom right corner, and following the prompts. I hope we can work together to turn your overall experience around. Many thanks, Rosie @ Employment Hero MA Milly A. Accounts Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "The no-brainer HR & Payroll option" February 17, 2020 5.0 Employment Hero is a paperless systems which is great for where our business is heading. It has both a HR and Payroll platform that integrate with each and it quite reasonably priced for the size of our business. For a business that is has never had a great HR system, this ticks all the boxes. Still learning the system being only 6 months in, but keep surprising myself with what I find and can do. I love how it is so modern compared to our old system and what's even better it works with the awards so I sure never to miss a beat with compliance again! Pros What I love most about employment hero is the flexibility as the payroll admin to change the platforms to suit our business requirements. The feel and look is modern and both HR & Payroll work together. The most handy point though is the fact it can be set up on the award and another plus is also the paperless HR system which is so more time efficient and has a better track record. And we can't forget the app that work seamlessly with the platforms - this has definitely change my HR role for the better. Cons Sometimes it can be hard to navigate, but I can put this down to just still in training. I can obviously reach out to support, but this is only through a ticketing system, which sometimes all you want is to pick up the phone and speak to somebody - maybe there is this option, I am not sure yet. Also the currently there are two apps operating, if this was all on the one app, I wouldn't ever not recommend employment hero - it would be the only HR & Payroll option that's for sure. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) ADP was becoming more and more behind compare to other market options in the fast evolving technology world. We also need a HR platform that integrated with a Payroll platform and ADP seem to be also a very expensive compare to other options. Review Source Response from Employment Hero February 21, 2020 Hi Milly, Thank you for taking the time to review Employment Hero! We're really excited to see that you've had such an amazing experience with the platform and are reaping all the benefits of streamlined HR and payroll functions. Thank you also for your feedback regarding support. Because there are so many different ways that the platform can be used by so many different and diverse businesses, support can be delayed during busy periods. We're expanding our support team as we speak and implementing new strategies to improve our response times. Thank you again for your review, The Team at Employment Hero DS Deep S. Finance Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Employment Hero is Hero " April 29, 2021 5.0 My experience with EH has bee great and very satisfactory. I will recommend this software to anyone wanting to make a difference in Human Resources processes in their company Pros Employment hero is user friendly and so easy to use. With the click of a button you can automate a variety of Human Resources and Payroll process within you company. The customisation and ready to use functionality of this software allows you to implement this internally without any need for third party specialist. Cons Inability and restriction on scheduling report, announcement etc means you cannot customise this . It will be great if more research and development is done on scheduling reports, announcements etc . Alternatives considered [ELMO Software](https://www.capterra.com/p/161821/ELMO-Software/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Employment Hero As a small business the easy of implementation was the key selling point. For a finance and HR person to implement this by themselves and run and customise it within a week with no need to have third party specialists is the winner. And the price is great value for money. Review Source Response from Employment Hero September 8, 2021 Hi Deep, Thank you for taking the time to share your experiences with Employment Hero with others. We're so happy to see that you've had such a positive experience with the platform and so user-friendly. Thank you also for sharing your feedback regarding scheduling reports and announcements. Employment Hero spent over $8 million on product development last year, so our platform is always adding more functionality to keep up with our customers' needs. I've passed your feedback on to our product team who will factor it into future development plans. Thank you again, Anna from Employment Hero HM Holly M. HR Coordinator Consumer Goods Used the software for: 1-2 years ### "Great Aus based HRIS" May 2, 2023 5.0 Great! Easy to use. Engaging for our team and love the advice provided and the occasional webinar. Pros Easy to use. Engaging for our employees. Integrated Australia HR advice. Cons Support queries take a long time to get a response. Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) Reason for choosing Employment Hero Australian company with integrated Australia employment law. Review Source Response from Employment Hero May 12, 2023 Hi Holly, Thanks for your kind words! It's wonderful to hear that the platform's helped you boost engagement with your team. We're working on a number of initiates to improve our customer experience, so I've passed on your feedback about service times to our team. We truly appreciate your continued support. Many thanks, Rosie BN Ben N. Director Education Management Used the software for: 1-2 years ### "Great product" February 24, 2020 4.0 It's been great and now that is in place we haven't looked back, however onboarding was a difficult process Pros HR coupled with Payroll covers many boxes that we have to deal with. User-friendly for our team members and the transparency creates confidence across the company. We like the adaptability of the development team and the improvements we've seen over the past two years. As a whole, it has produced efficiencies across the team for payroll & compliance that ahs been well worth the effort. Cons We implemented the system in mid-2018. We found at that time that creating payroll rules when you're outside of an award can be very challenging, especially when you have to learn how the categories affect each other and you're trying to mesh everything to existing agreements. The platform could do with information links for each step that detail the exact impact of changing each rule. Sometimes a change could create a cascade of unintended consequences (this may have changed). If we had to go back fix something now, we'd have to relearn why certain things were done. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) We moved from Xero for our payroll operations as the need for a complete payroll system was clear. Review Source Response from Employment Hero February 28, 2020 Hi Ben, Thank you for taking the time to share your experiences with Employment Hero. Having been using the platform for almost two years, your feedback is great to see and we're glad to hear your employees find the platform easy to use. Improving transparency and efficiencies are great wins! Thank you also for your feedback regarding setting up your own payroll rules. You now have first-hand experience into how complicated the modern award system is - so many variables that affect one another! Your suggestion for warnings is great and I've passed it on to our product team. Have a lovely day, The Team at Employment Hero ADW April D W. administration Retail Used the software for: Less than 6 months ### "rising up to the challenge" January 13, 2025 5.0 i had issues when setting up account and their support staff was awesome. went above and beyond to help me so ive no doubt in the future, they will be a great fit for me and my new company! Pros manage employees, new hires, payroll, its a all in one mogule. great customer support. i had to get assistance setting up my account, and they are on point. answered my questions, then some, and sweet people! great service which is hard to find for the money Cons im just getting started and at this time, no negative remarks. will update if needed in the future. Review Source Response from Employment Hero January 17, 2025 Thanks for your positive feedback April! We're glad to hear that our customer support team was able to assist you effectively during your account setup. We’re excited to continue supporting you and your new company as you grow with us. If you have any questions or need further assistance, we’re always here to help! Many thanks, Emma @ Employment Hero EC Edwin C. Design Consultant Construction Used the software for: 2+ years ### "Employ a Hero" November 22, 2024 5.0 Employment Hero is such a vital software for companies to employ due to the feasibility and I also like the playful purple aesthetic of the Software. Feels sophisticated and fun at the same time. Pros The interface of Employment Hero is very easy to navigate. Submitting annual leaves to the company I work in through this software is a breeze. Keeping a track of the amount of Leaves I have is very convenient. Additionally I like how it is able to detect which days are considered leave and not. Also I like the ability to see my Pay slips through Employment Hero. Cons The company tried implementing employees interaction within this software, however it didn't function that well. Review Source Response from Employment Hero January 9, 2025 Thank you for your feedback Edwin! We're thrilled to hear that our platform's interface is easy to navigate and that submitting leave and accessing pay slips has been smooth for you. We appreciate your feedback on the employee interaction features. We offer a variety of engagement tools on the platform, and we’d love to hear any additional thoughts you may have to help us improve! Thank you for support, it means a lot to us! Many thanks, Emma @ Employment Hero ST Stephanie T. National People and Culture Manager Sports Used the software for: Less than 6 months ### "Highly recommended" October 16, 2024 5.0 It has been great so far! Support line is always accessible and super friendly. Pros Very user friendly for HR, managers & employees! Cons Some things aren't all that customisable yet - but they are in the works. Review Source Response from Employment Hero October 24, 2024 Hi Stephanie, thanks for the positive review! We're glad to hear you find lots of value for our platform and appreciate the support! Many thanks, Emma @ Employment Hero MJ Matt J. Sales Consumer Services Used the software for: 1-2 years ### "As good as it gets" June 25, 2024 5.0 What a great product! Perfect tool for managing employees which employees actually like using too! Does everything you need and more, and things you didn't know you needed! Pros They built the platform with the user experience for employees in mind Cons nothing. It ticks a lot of the boxes and gets better. Review Source Response from Employment Hero July 24, 2024 Hi Matt, Thank you very much for leaving us a positive review! We're so happy to hear that you've been enjoying the platform, many thanks for your support. Best regards, Yiying @ Employment Hero VR Verified Reviewer HR Manager Entertainment Used the software for: 2+ years ### "HR Saviour!" May 8, 2023 5.0 Cannot say enough good things about it. A self-service solution for the entire employee lifecycle. Pros \- Automated streamlined onboarding- Benefits and rewards are built-in- Communications options to get out quick messages out to teams- Everything is connected! Cons Better access management to features and employee files - security setting and default position on some features can be frustrating.It generates a lot of emails for administrators as employees work through the onboarding process - updates on bank details, updates on super, updates on tax info. You need to know all of it when people change their details, this should be fine-tuned for onboarding Reason for choosing Employment Hero At the time we needed something to manage certifications and employee file updates. Review Source Response from Employment Hero June 1, 2023 Hi there, Thanks for your review! It's wonderful to hear that the platform's streamlined your HR processes and is adding so much value to your business. I've passed on your feedback about email notifications during onboarding to our product team. We appreciate your support! Many thanks, Rosie Suzannah R. Human Resources Assistant Utilities Used the software for: 1-2 years ### "Feature packed software for a HR platform" August 7, 2022 5.0 Pros I'm pretty pleased with it as a whole. With the HR platform, I can aggregate rules and processes for all staff and rest easy knowing that they comply with all applicable laws. It's an excellent payroll solution. The pay stubs are detailed, removing any uncertainty and ensuring that employees are satisfied. I have no hesitation in recommending the program to any SME entrepreneur looking to run their company more efficiently. Cons There are a lot of well-thought-out functions, and the major drawback is the time and expense of custom contracts and policies are likely to be an aspect of the past. The primary issue is that there's no one-click option to navigate back to the application form after seeing or emailing an agreement to a target; instead, you must do another search or switch to the browser. Review Source Response from Employment Hero September 1, 2022 Hi Suzannah, Thanks for your review! It's wonderful to hear that you're getting so much value from the platform and that it's providing you with peace of mind in terms of compliance. We're always working to improve the platform, so I've passed on your valuable feedback about navigation to our team. Many thanks, Rosie BH Bernadette H. Director Information Technology and Services Used the software for: 2+ years ### "Love it!" May 29, 2023 4.0 We have streamlined onboarding, policy management, contract management, Employee documentation and many other processes. Pros Employement Hero was fairly easy to setup in our organisation and the support was fantastic. It streamlined alot of our HR processes and made it alot easier to onboard and manage our employee. Cons I feel like the learning module can be enhanced. It is not easy to use and can be optimised. Review Source Response from Employment Hero June 12, 2023 Hi Bernadette, Thanks for your kind words! It's wonderful to hear that you're getting so much value from the platform. We truly appreciate your support. Many thanks, Rosie AZ Adrian Z. Chief Operations Officer Retail Used the software for: 6-12 months ### "Employment Hero Review" November 6, 2020 5.0 The onboarding team were amazing! Very easy to get along and use the software. Pros Integration with payroll. API capability. Ability to brand the portal to our own branding. Electronic paperless processes. One stop shop for HR management. Cons Because we use Keypay already, they have not handle the integration with Keypay well. We are currently having to use Keypay for rostering and payroll. It should be all in the one new system Employment Hero. Alternatives considered [Happy HR](https://www.capterra.com/p/210172/Happy-HR/) Reason for choosing Employment Hero More capability and integrations. Review Source Response from Employment Hero February 22, 2021 Hi Adrian, Thank you for taking the time to share your Employment Hero experience with others. It's great to see that paperless HR and custom branding have had such a great impact on your business. We also appreciate your feedback regarding our integrations. We're working on ways to improve these functions, so watch this space! Thank you again, Anna from Employment Hero SM Silvana M. Human Resources Coordinator Civil Engineering Used the software for: 2+ years ### "Great HR Platform" June 14, 2023 5.0 Pros Everything we need in regards to HR is in the one place. Cons We can't alter some of the sections to suit our business needs - such as adding a field for job numbers when submitting an incident report. Review Source Response from Employment Hero June 29, 2023 Hi Silvana, Thanks for your kind words and taking the time to leave us a review! It means a lot to us. Many thanks, Rosie RP Renee P. Business & Finance Manager Architecture & Planning Used the software for: 6-12 months ### "Employment Hero" August 24, 2023 5.0 Overall we didn't really need to spend the money and purchase the product, but now we have its good that we can keep everything together and the fact its linked to automatically update polices etc is great Pros Employment Hero is easy to use, keeps everything in one place - updates policies automatically - plus there is the added bonus of all the benefits Cons I don't like how Employment Hero doesn't communicate back and forth with Xero, its only one way and is frustrating as it doesn't always work when staff update EH files Review Source Response from Employment Hero November 23, 2023 Hi Renee, Thanks for your review! It's wonderful to hear you're getting so much value from the platform. We're always looking to improve, so I've passed on your comments about our integration syncing to our team. Your support means the world to us. Many thanks, Rosie @ Employment Hero Similar Products Featured