# Employment Hero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Employment Hero the right Human Resources solution for you? Explore 239 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144645/Employment-Hero/reviews/ --- Employment Hero 4.4 (239) [View alternatives](https://www.capterra.com/p/144645/Employment-Hero/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of Employment Hero Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews JS Jane S Executive AssistantHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “The self-service portal for employees is a great feature too—it empowers staff to manage their own information and leave requests without having to go through HR every time.“ October 15, 2024 AT Angela T Office ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 1-2 years. “We have had issues with the SWAG App e.g., some employee's timesheets populate to EH HR but some only to EH Payroll, it should be consistent.“ January 29, 2025 SB Shell B HR AdvisorElectrical/Electronic Manufacturing, 201 - 500 employeesUsed the software for: 6-12 months. “Everything is clearly labelled and even if you land on the wrong page, it is super easy to figure out where to go. But what I truly liked most is having pre-made templates (HR Documents and Policies for AU and NZ) especially as I work across both countries.“ December 13, 2024 AT Angela T Office ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 1-2 years. “The Ask An Expert option has become cumbersome because of the initial AI response - a complicated issue cannot be solved via the AI. “ January 29, 2025 KW Ketmanto W Application Support Engineer IInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I appreciate its authenticity and its use of AI for job searching and resume building.“ December 11, 2025 DC Dipin C CFOFood Production, 51 - 200 employeesUsed the software for: 1-2 years. “Also - when giving access to an employee to the portal it was a bit difficult to understand whether HR side needed to be used or the payroll side to effect the change.“ December 16, 2024 LN Lizi N Financial ControllerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “We also use the payroll platform, which is so nearly seamless, and I have to give a special shout-out to Waseem, who I’m always thrilled to see pop up in the chat help box.“ January 28, 2025 MH Mandy H Chief Operating OfficerMarketing and Advertising, 11 - 50 employeesUsed the software for: 6-12 months. “The support is dreadful - very difficult indeed. But the main issue is that when annual leave is booked in EH it comes over to Microsoft Outlook one day out.“ July 23, 2024 ## Showing most helpful reviews Showing 1-25 of 239 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kellie J. People and Culture Manager Information Technology and Services Used the software for: 2+ years ### "Easy HR and Recruitment" May 18, 2023 5.0 Amazing support and the developments just keep coming. Pros Reporting on so many aspects of HR - turnover rates, surveys, 1:1's and the way it easily interfaces with other payroll systems. The recruitment function is so easy and allows multiple people to be involved in each step of the process. Cons I think the email notification settings need improvement Review Source Response from Employment Hero June 1, 2023 Hi Kellie, Thanks for your review! It's wonderful to hear you're getting so much value from the platform. I've passed on your kind words to our team. Many thanks, Rosie @ Employment Hero VC Victoria C. HR Coordinator Hospitality Used the software for: 2+ years ### "By far the best product on the market for HRIS and Payroll!" December 13, 2024 5.0 Fantastic! Customer support, on-boarding, payroll and the overall HR platform is the best on the market. Pros That our HRIS and Payroll is all in one. Cons Importing data from my existing platform into EH, it was problematic and labour intensive. Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/) Switched from Wage Easy & Deputy to bring it all into one platform. Review Source Response from Employment Hero January 9, 2025 Thank you for your feedback Victoria! It’s fantastic to hear that you’re enjoying the all-in-one HRIS and Payroll functionality and that our platform is meeting your expectations. We’re thrilled that our customer support and onboarding have made a positive impact on your experience. Thank you for choosing our platform to centralise your HR and Payroll needs - we’re excited to continue supporting your business! Many thanks, Emma @ Employment Hero RC Rob C. CFO Logistics and Supply Chain Used the software for: 1-2 years ### "Has potential but not as robust as I would hope" February 19, 2025 3.0 Pros They're continuously updating the platform and adding new features. Can handle a weekly payroll Cons Some parts aren't intuitive to use. Other parts, like holiday balances, break easily and can result in lots of time and effort to get right. It doesn't feel quite so robust as other platforms on the market. Alternatives considered [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) Reason for choosing Employment Hero The integration person on the sales call was great and honest about what it could/couldn't do. Switched from [Onfolk](https://www.capterra.com/p/10004963/Onfolk/) They couldn't handle weekly payroll and we were outgrowing them Review Source SM Sannah M. Sales Administrator Architecture & Planning Used the software for: Less than 6 months ### "Great system! Super all-rounder" February 10, 2025 5.0 I prefer using Employment Hero over our previous HR system due to having more functions available. Pros I like being able to have everything related to HR all in one place rather than having to use multiple systems. Cons I would like to have some automated functions such as calculating employee leave easier. I do not like how less company perks the site offers. Switched from [CharlieHR](https://www.capterra.com/p/158631/Charlie-HR/) We needed a better all rounder system rather than having to use multiple different systems. Review Source Response from Employment Hero February 20, 2025 Thank you for your review Sannah! We're so glad to hear you're enjoying having everything in one place with our platform. We appreciate your feedback on automation and company perks - continuous improvement is always our goal! If there's anything we can do to enhance your experience, feel free to reach out. Many thanks, Emma @ Employment Hero CW Catherine W. Business Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Employment Hero - give it ago" January 14, 2025 4.0 Generally the system and team are great, there are some instances when I have needed an urgent reply to an email, but it has taken a couple weeks for a reponse to come through. Both the HR and payroll system are easy to navigate and talk to easy other which is great! Pros Easy system to follow and use, we have both payroll and HR Cons Sometimes it can take a while for a query to be answered, especially when it's on the day payroll is being processed Switched from [MYOB PayGlobal](https://www.capterra.com/p/254590/MYOB-PayGlobal/) looking for a complete package that would save us some time Review Source Response from Employment Hero January 17, 2025 Thanks for your review Catherine! We're glad to hear that you're enjoying the ease of navigating both the HR and payroll systems. We appreciate your feedback regarding response times and understand the importance of quick support, especially during payroll processing. Your support means a lot to us. Many thanks, Emma @ Employment Hero VR Verified Reviewer Administrative Clerrk Photography Used the software for: 6-12 months ### "Best Payroll Platform" January 18, 2026 5.0 My overall experience is I think this is one if the easiest payroll administrative platforms I have used Pros i liked the learning curve, i like that my information is secured, and i can manage my employee records in one place. reporting and processing payments is super easy. Cons I think the price might have been my only issue but it is value for money. It's just when you have limited capital to start with it is a little pricy Review Source KW Ketmanto W. Application Support Engineer I Information Technology and Services Used the software for: 1-2 years ### "Good - But need to improve on the Employee portal and Resume orders" December 11, 2025 4.0 Pros It's quite revolutionary. I appreciate its authenticity and its use of AI for job searching and resume building. Cons The employee portal appears to be malfunctioning. I submitted a leave request, but am unable to view its progress in the app; it displays only "Pending approval." I can access the details only after the request has been approved. Additionally, when submitting my resume, my work experience is not sorted correctly by year—entries from 2019 appear first, while those from 2025 are placed at the bottom. Review Source SB Shell B. HR Advisor Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Better than your run-of-the-mill HRIS" December 13, 2024 5.0 Overall, as per the the title, EH is comparatively better than other standard HRIS and less clunky. I have used a few other CRMs and HRIS' over the last 8 years and EH has been my favourite. While of course nothing is perfect, EH is also very customer/client-focused and open to feedback, in which I have seen features be changed and updated over the past 7 months since using this HRIS. Pros The absolute ease in using the interface. Everything is clearly labelled and even if you land on the wrong page, it is super easy to figure out where to go. But what I truly liked most is having pre-made templates (HR Documents and Policies for AU and NZ) especially as I work across both countries. Not having to reinvent the wheel was incredibly helpful, but they also allow us the freedom to clone and tweak to tailor it for our business. Cons Some features I wish had more flexibility, for example, having a track record/history for hours of work (to see a staff's work hour pattern across their tenure), however I have been informed that this may be updated early next year which is fantastic. The cons I have are not dealbreakers, but they're centred around just overall more flexibility with formatting (ability to right click on any hyperlinks or buttons) and improving the document template customisation tool. Review Source Response from Employment Hero January 9, 2025 Hi Shell, Thank you for your detailed feedback! We're glad to hear that you’ve found our platform easy to use and that the pre-made templates for AU and NZ have been helpful in streamlining your work across both countries. It’s great to know that you’re excited about the upcoming updates. We’re always working on making our platform even better, and your feedback is invaluable. Thank you for your support - it means a lot to us! Many thanks, Emma @ Employment Hero DG Dana G. Accounting Medical Practice Used the software for: 2+ years ### "A good experience" February 4, 2025 5.0 All good, and we will continue to use in the future Pros There are so many functions for payroll and HR sites. Cons Its not easy to cross check the terminated staff in payroll and Hr sites Review Source Response from Employment Hero February 7, 2025 Hi Dana, thanks for the feedback. We're glad that you find a lot of value from our platform and appreciate your feedback around termination - we've passed this onto out team. Your support means a lot! Many thanks, Emma @ Employment Hero Evelina S. Managing Director Human Resources Used the software for: 6-12 months ### "The worst customer service!" December 13, 2023 1.0 Despite making repeated attempts to address the ongoing issue through email since October, unfortunately, a resolution has not been reached. It's worth noting that, during this period, the company continued to accept our payments despite our non utilisation of their platform even though EH had previously confirmed that they would discontinue these charges. While we have sought reimbursement for the funds, our requests have gone unanswered, adding to the frustration. A more responsive approach and transparent communication would greatly enhance our overall experience and confidence in the company's services. Pros Absolutely nothing! They promised us a service so we could sign the contract and we later found they actually don't have that service in place. Over 6 months we have been paying for a service that we cannot use! Cons The worst customer service I have experienced in my professional career. A service that was over promised and under-delivered. The account manager initially thought to guide us, seemed to provide misleading information, possibly in pursuit of expediting a sale. We've also had to pay about $500 for the EH Payroll subscription, but we've lost more time/money on our internal resources trying to figure this all out. Review Source Response from Employment Hero August 27, 2024 Hi Evelina, Thank you for sharing your experience, and I’m sorry to hear about the frustration you’ve had. I’m glad to see that the payroll issue has been resolved and that the refund was processed. We’ve taken your feedback seriously, and while this matter is now settled, we’ll make sure to learn from this to prevent it from happening again. Thank you for bringing this to our attention. Many thanks, Anna @ Employment Hero LK Lana K. Human Resources Computer Games Used the software for: 1-2 years ### "A great solution for small and medium size companies" May 23, 2024 5.0 The solution proved to be excellent for processing payroll and managing time-off requests. Its intuitive interface streamlined the payroll process, ensuring accuracy and efficiency. Additionally, it made handling time-off requests straightforward, allowing employees to submit and adjust their leave easily. This not only saved time for HR but also improved the overall user experience for all employees, contributing to a smoother and more efficient workflow. Pros The time-management and payroll modules were incredibly user-friendly, benefiting not only HR but all software users. This ease of use is crucial, as it significantly reduces the time needed to submit leave requests and make adjustments, enhancing overall efficiency. Cons Creating various contract templates can be a bit tricky initially, as setting up different types of contracts requires some time and effort to learn. However, once you get the hang of it, the process becomes quite straightforward. Alternatives considered [ELMO Software](https://www.capterra.com/p/161821/ELMO-Software/) Reason for choosing Employment Hero The user-friendlier aspects were more in line with our company's expectations. The intuitive design and ease of use made it a better fit, enhancing productivity and effectively meeting our needs. Review Source Response from Employment Hero July 24, 2024 Hi Lana, Thank you for taking the time to leave us a positive review! We're so happy to see how much you've gained from using the platform, it really made our day. Your support means a lot to us. Many thanks, Yiying @ Employment Hero KI Kimolee I. HR and Office Administrator Hospital & Health Care Used the software for: Less than 6 months ### "We are thrilled with Employment Hero" February 10, 2025 5.0 We are thrilled with Employment Hero. From the sales process through to implementation, I’ve felt incredibly supported. Our company needed a simple, yet effective solution, and Employment Hero has provided exactly that. A big thank you to \[sensitive content hidden\] for their exceptional support. This platform has been invaluable, especially as our company grows it can be tricky to introduce new tools, especially with a diverse age range, but it seems like Employment Hero has helped bridge that gap effectively. We continue to grow and keep exploring. Pros Easy, fun, colorful and straightforward. Extremely user-friendly. It can be tricky to introduce new tools, especially with a diverse age range, but it seems like Employment Hero has helped bridge that gap effectively. Cons Needs to accommodate part-time staff and make permissions a little more straightforward. Review Source Response from Employment Hero February 20, 2025 Thank you for your feedback Kimolee! We're so pleased to hear that our platform has made onboarding new tools easier for your team. It's great to know the platform is supporting your growth! If you ever need anything, we're here to help. Many thanks, Emma @ Employment Hero MK Michal K. IT Engineer Education Management Used the software for: Less than 6 months ### "Easy SSO implementation" January 17, 2026 5.0 Pros I was implementing Employment Hero SSO for one of our clients. Implementation was straightforward, guide sent from their support was really good. Cons Since I was configuring Single Sign On to employment Hero there is not much to dislike. I had good experience with this software so far. Review Source ST Stephanie T. National People and Culture Manager Sports Used the software for: Less than 6 months ### "Highly recommended" October 16, 2024 5.0 It has been great so far! Support line is always accessible and super friendly. Pros Very user friendly for HR, managers & employees! Cons Some things aren't all that customisable yet - but they are in the works. Review Source Response from Employment Hero October 24, 2024 Hi Stephanie, thanks for the positive review! We're glad to hear you find lots of value for our platform and appreciate the support! Many thanks, Emma @ Employment Hero JR Jacob R. General Manager Warehousing Used the software for: 2+ years ### "Great on paper but lacking smooth functionality " May 31, 2023 4.0 Relatively good, great concept, aesthetic user interface, clunky functions here and there, setup support for payroll is not helpful. Pros One place to store everything HR, keeps everything quick for onboarding and saves time and resources Cons Setup was painfully long with minimal help especially with payroll. To the point i had to explain things wrong within the system and explain how to fix it. New employees are not forced to complete there induction and policy content to be considered onboarded and can start the job and not have done anything. Review Source Response from Employment Hero June 8, 2023 Hi Jacob, Thanks for sharing your honest feedback. It's great to hear that the platform's helping you to streamline onboarding and HR admin. I can also appreciate that set-up was challenging, so thank you for sharing your experience with implementing the platform. We're working on a number of initiatives to streamline this experience in future and this feedback is vital in shaping this. In terms of the induction and policy content, you should be able to make this mandatory. Please check out our Help Centre for more information: https://help.employmenthero.com/hc/en-au/articles/360004049095-How-do-I-onboard-a-new-Employee-by-Hero-Academy-Training We appreciate your support. Many thanks, Rosie JM Joanne M. Office Administrator Real Estate Used the software for: 6-12 months ### "Practical and Efficient Employment System" August 8, 2019 4.0 The set up process is well worth the time invested for the efficiency that follows. All staff have embraced it, with few problems. The system is transparent; all documents can be signed from any location; any additional documents can be added immediately and read and signed off by staff on the same day; it also serves as great filing sytem and has the ability to remind staff of overdue certificates; licences etc. Pros The program is very time efficient; with staff using timesheets instead of manual timebooks; leave request updating on a calendar automatically once approved etc; quick facilitation of documents between employer and employee. Onboarded new employees is simple. The process from sending out a letter of offer and associated paperwork; to the employee registering without any problem before commencing with us, has been seamless. Other quality feature are reminders for expired certificates and licences; birthdays; probations etc. Cons Syncing to MYOB AccountRight: Currently RealHR does not sync correctly with MYOB AccountRight due to the rounding of wages. For e.g: Employee 1 gets paid $55000 per annum or $27.834 per hour. (three decimal point rounding) All employees are set up on hourly pay basis as this way personal and holiday leave etc can be entered each week. If I set up employees under Salary pay basis I cannot enter entitlements. Real HR only rounds to two decimal points and then when it syncs with MYOB it throws the annual amount of $55000 out in MYOB due to the difference in rounding and this upsets Employees when they see the change in their annual wage amount on their payslip. Time sheets: I would like to see an extra box that can stipulate if on any particular day whether the day is OTE or annual leave or personal leave or even a mix of OTE; annual leave; personal leave etc. At this stage you can only stipulate this in notes and sometimes it is easily missed. Review Source Response from Employment Hero October 3, 2019 Hi Joanne, Thank you so much for taking the time to provide such a detailed review of Employment Hero. It's greatly appreciated by our team, as well as potential customers looking for their own HRIS solution. I have passed your feedback regarding the MYOB integration limitations to our product team. Thank you again, The Employment Hero Team KM Kirsten M. CEO Construction Used the software for: 1-2 years ### "Wish I'd never signed up!" January 14, 2024 2.0 A huge waste of my time and resources! went through all this ridiculous training (4-6 weeks of module after module and calls etc) on the system only for most of it to not even work or be used. We're cancelling the product and now having to look for a new payroll system because they've ruined keypay since they took ownership too. Pros I liked the idea that our onboarding could be hosted in one place and seemlessly integrated with our payroll platform. Cons I hate that it reverts to obsolete settings and constantly messes with the payroll integration. We've actually had to turn it off. The help desk is worse than useless. their 2fa is buggy and you can't get hold of anyone when you need to. Employees don't like to be told that their pay can't be processed because we've lost access to the program and no one will either restore it or call us back. Reason for choosing Employment Hero I was led to believe it integrated seemlessly with Key Pay Review Source VR Verified Reviewer Financial Controller Hospitality Used the software for: Less than 6 months ### "New Zealand Employer with not standard employee working schedules" August 8, 2022 3.0 Pros Pretty easy to use and some real good functionality, reporting pretty good, and thought splits between cost centers for leave pay was good. Cons It does not deal well with non standard employment/employees that don't work standard work weeks/works standard hours in terms of how it calculates certain leave rates and how it processes certain leave when taken, this is purely because the system doesn't look at actual days worked or actual hours worked, but only refers to work schedules setup in the system. Second to that we paid for implementation only to realise certain pay categories were not setup correctly and did not accrue leave, it has now been almost 6 week with no real solution to this problem. Support is pretty slow. Review Source Response from Employment Hero September 1, 2022 Hi there, Thank you for your review. I'm truly sorry to hear about your experience with our implementation process, and have passed on this valuable feedback to our team. Behind the scenes we're working on a number of initiatives to enhance and improve customer experiences, and feedback like this is vital to the success of these initiatives. Many thanks, Rosie SB Sophia B. Head of People & Culture Information Technology and Services Used the software for: 2+ years ### "HR Manager review" May 5, 2023 5.0 We have had a really positive experience. For a well priced, off the shelf package it is very good. Service is not always available immediately but is always helpful and friendly. The experience continues to get better as the product constantly improves. Pros Great off the shelf product for managing a small to medium size business. There is enough customisation to add the features we need and all of the basic HR functions are available. The service is great (may need to wait for a reply but very helpful and friendly). Cons The Certification function is not yet perfect but I'm sure this will evolve with time. Employment Hero continue to develop and enhance the product. Reason for choosing Employment Hero Functionality and value for money. Review Source Response from Employment Hero May 12, 2023 Hi Sophia, Thanks for your kind words! It's wonderful to hear that you've had a great experience with Employment Hero. We truly appreciate your support. Many thanks, Rosie RL Rachel L. HR Administrator Non-Profit Organization Management Used the software for: Less than 6 months ### "Employment Hero Review " October 28, 2019 5.0 The on boarding off staff has become so much easier compared to manually entering forms and employee information in the system. We also utilise the payroll feature and the payroll team we work with are brilliant too. A lot easier to collate items such as policies, collect employee documents and track their document expiry dates for compliance purposes much easier. Also much easier to track probation periods with the reminders. Pros I like it’s easy to use, the HeroShop (now My Benefits -> Discounts) is brilliant and adds a benefit for employees, issuing employee documents and on boarding them is very simple and saves us so much time otherwise spent on manual on boarding. Leave management, timesheet management very simple and straightforward. Reporting features is great too, to find out staff insights such as headcount numbers etc. Any queries I have or issues with the system the support team is very helpful too! Cons Occasionally when I email employment contracts to staff they have difficulty with finding this email in their junk mail / spam / inbox. Some are not able to find this at all. I usually have to then send the contract manually. There’s no way to resend the contract once it has sent, so perhaps a feature such as send a staff member a reminder email to sign their contract could be beneficial. Some staff have trouble uploading their certifications, perhaps by incorrectly dating or using the wrong document format (e.g. Not PDF). I think having more features on the phone app too would be great because majority of staff use employment hero on their phones only because it’s quicker and more convenient. For First or secondary managers, if they can lodge leave on behalf of their staff via the mobile app, I think that’d be a brilliant addition to the phone app. Review Source Response from Employment Hero November 4, 2019 Hi Rachel, Thank you so much for taking the time to leave such a detailed review of Employment Hero! It's a huge help to others looking for their own people management platform. It's great to see we've saved you so much time with your HR admin and that you've found the support team so helpful. We appreciate your detailed feedback about the system too. It is possible to remind pending employees about their contract - I'll send you an email now to show you how. Thank you again and we'll be in touch shortly. All the best, The Employment Hero Team DR Dearne R. Admin Manager Farming Used the software for: 6-12 months ### "HR made easy " May 8, 2020 5.0 The fact we can have up to 350 people inducted and work ready over our peak season the thing we loved most was the ease in which we could do multiple pays per week for the different divisions we have, and the fact employees can access their payslips, leave balances etc is just awesome. We most definitely saved hours pay day by using this system very happy we made the change to Employment Hero. Pros We found the system super easy to use once set up had been completed it was a very simple process to move over to Employment Hero - We use a lot of seasonal workers through Cherry season and this system made it so much easier for employees as well as the admin team. Cons Not so much as liking least but it just took a while to work out which information was where in the menu Reason for choosing Employment Hero We knew of another similar company that had been using E.H, we met with the administrator and once he had shown us all the features and benefits for their business we knew it would be the best fit for us. Our business is growing rapidly and we needed a system that would grow with us, its affordable and easy to manage so clearly an easy choice for us to move to E.H. really glad we made the change. Switched from [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) Time saving and ease Review Source Response from Employment Hero May 14, 2020 Hi Dearne, Thank you so much for taking the time to review Employment Hero and to provide so much detail about your experiences. We really appreciate it. We're so glad we can help you manage your onboarding and offboarding across seasons and that all your employees love having their employment documents on hand whenever they need them. We look forward to supporting you and the team for many more seasons to come! Thank you again, The Team at Employment Hero AA Adele A. People and Culture Director Sports Used the software for: 1-2 years ### "Amazing EH platform " December 21, 2023 5.0 Great. I am loving using this platform. I would even consider working for EH one day. Pros It is so easy to understand and use therefore easy to teach how to use Cons KeyPay rosters and cost centres don’t talk talk to certifications Reason for choosing Employment Hero It was so easy to understand and the demo sold me. Review Source Response from Employment Hero March 22, 2024 HI Adele, Thank you very much for the raving review! This has truly made our day. We're so happy to hear how you've found the platform easy to use and valuable to your business. We really appreciate your support. Many thanks, Yiying @ Employment Hero OC Olinka C. General Manager Real Estate Used the software for: Less than 6 months ### "A timesaving business value HR platform once you get set-up" May 31, 2022 3.0 Pros We effectively use EH as our online HR platform. In this aspect it is spot on with Policies, Compliance, Certifications, HR Docs, Contracts and Onboarding. Very happy to use an Australian company. The guidance templates for HR docs and policies are excellent. Pricing is incredibly efficient. Subscription outsourcing is the now for smart businesses. Payroll Xero integration through EH is much less impressive which is such a shame. Cons Minor features are missing. Xero payroll functionality is not good enough - actually that's a major issue. How can you not have YTD available on pay slips?? We've had to revert to Xero's My Payroll, so now staff have 2 platforms to manage. Then the smaller but equally frustrating items - You can enter the public holidays that apply to your location but these aren't reflected in the team leave calendar as an identified PH. Why not? You have already identified then surely the data can be pulled into the team calendar. I submitted questions to the helpdesk and in reply got an answer but got told to sign up for an online Q&A session for future queries. I don't have time for an hour and to have to book in time, I should just be able to email off a question and at some point get and answer. There are other minor frustrations but the overall HR functionality probably outweighs the issues, until we find better. Review Source Response from Employment Hero June 7, 2022 Hi Olinka, Thanks for your review. I'm glad to hear that our templates and cloud-based onboarding and HR is adding value to your business. We're always working to improve our platform and overall experience, so I have passed on your valuable feedback about the Xero integration to our team. If you'd like to discuss this further, please let me know by emailing info@employmenthero.com. Thank you for your support. Many thanks, Anna David H. HR Manager Mining & Metals Used the software for: 2+ years ### "Climbing the Ranks" February 23, 2023 4.0 Overall, Employment Hero is a great platform for any small to medium size business to use. The ability to apply self guided implementation to a system that is easy to use is a huge benefit. Pros Although we utilise both the Payroll and HR Platforms. The Payroll platform is by far the most user friendly payroll platform I have seen and used to date. Cons The Payroll and HR platforms, although linked, have small discrepancies of information and other features that do not sync and/or match which can sometimes make navigating the platforms or updating information a little difficult. Review Source Response from Employment Hero February 28, 2023 Hi David, Thanks for your review! It's really great to hear that you're getting so much value from the platform and are finding it so easy to use. We're always working to improve, so I've passed on your feedback to our product team too. Thanks for your support. Many thanks, Anna TN Tim N. System Management Wholesale Used the software for: 6-12 months ### "Misleading Payroll Products" February 1, 2023 3.0 Employment Hero outsources its payroll platform to Paycat, which operates on a separate database and is not fully integrated with Employment Hero's platform. This means it's important to know which tasks should be performed on each platform to avoid issues. If a problem arises with the payroll, Employment Hero's technical support may not be able to fully assist as they are not familiar with the complex design of Paycat's payroll system. Paycat may also refuse to resolve the issue since you are Employment Hero's customer, not theirs. Pros Easily create templates and distribute HR-related documents to employees. Cons Human Resources and Payroll software are two distinct products that result in frustration due to their poor integration with one another. Alternatives considered [Tanda](https://www.capterra.com/p/143817/Tanda/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Employment Hero I regretted it. Review Source Response from Employment Hero February 24, 2023 Hi Tim, Thanks for taking the time to leave us this review. Our payroll platform is owned by us and integrates with our HR platform. In this instance, PayCat would have assisted you to implement your Employment Hero payroll platform, however now this is complete, please direct any questions or concerns to our support team and we'll get back to you ASAP: https://employmenthero.zendesk.com/hc/en-au/requests/new Behind the scenes, we're working on a number of initiatives to enhance and streamline the implementation process and feedback like this is vital to the success of these initiatives. If you'd like to discuss your concerns further, please feel free to reach out to us at info@employmenthero.com. Many thanks, Rosie Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.