Employment Hero Ratings

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

About Employment Hero

As Australia's only fully integrated cloud HR system with integrated payroll and tons of employee benefits, Employment Hero makes managing employment easy. Designed for businesses of all sizes, it delivers all the tools that you need manage employment from hire to retire. From paperless onboarding & performance management, through to employment contracts & policy templates developed by employment lawyers, you can rest assured that your business remains compliant. Learn more about Employment Hero

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Frequency of Use
Abhi B.
Information Systems Manager
Consumer Services, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 2, 2019

“Easy to manage HR & Payroll”

OverallWe are really happy with overall progress. EH has reduced our payroll process from 8hrs to 2hrs. It has made onboarding a very easy and paperless. Very supporting staff members, quick response to questions and suggest better way of operating.
Pros1. Ease of onboarding/offboarding employees 2. Digital acknowledgment of documents 3. Checklist 4. Timesheet & Leave request through app and full audit reports
Cons1. Connection with Payroll portal is still very limited - need improvements in area like excluding Apprentice from payroll tax, applying rule set (setup in Payroll) while onboarding through HR 2. Incident report from App not available 3. Give contractor more visibility on HR 4. Not to do with software but overall training provided wasn't great and no handover document was provided

Vendor Response

By Employment Hero on October 16, 2019
Hi Abhi, Thank you for reviewing Employment Hero and taking the time to give us such valuable feedback. It's great to see Employment Hero has had such a positive impact on your HR and payroll processes despite the limitations you've experienced. I've passed your feedback on to our product team. Hopefully we will be able to make these updates in the future. Thank you again, The Employment Hero Team
Reviewer Source 
Source: Capterra
October 2, 2019
Joanne M.
Office Administrator
Real Estate, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 7, 2019

“Practical and Efficient Employment System”

OverallThe set up process is well worth the time invested for the efficiency that follows. All staff have embraced it, with few problems. The system is transparent; all documents can be signed from any location; any additional documents can be added immediately and read and signed off by staff on the same day; it also serves as great filing sytem and has the ability to remind staff of overdue certificates; licences etc.
ProsThe program is very time efficient; with staff using timesheets instead of manual timebooks; leave request updating on a calendar automatically once approved etc; quick facilitation of documents between employer and employee. Onboarded new employees is simple. The process from sending out a letter of offer and associated paperwork; to the employee registering without any problem before commencing with us, has been seamless. Other quality feature are reminders for expired certificates and licences; birthdays; probations etc.
ConsSyncing to MYOB AccountRight: Currently RealHR does not sync correctly with MYOB AccountRight due to the rounding of wages. For e.g: Employee 1 gets paid $55000 per annum or $27.834 per hour. (three decimal point rounding) All employees are set up on hourly pay basis as this way personal and holiday leave etc can be entered each week. If I set up employees under Salary pay basis I cannot enter entitlements. Real HR only rounds to two decimal points and then when it syncs with MYOB it throws the annual amount of $55000 out in MYOB due to the difference in rounding and this upsets Employees when they see the change in their annual wage amount on their payslip. Time sheets: I would like to see an extra box that can stipulate if on any particular day whether the day is OTE or annual leave or personal leave or even a mix of OTE; annual leave; personal leave etc. At this stage you can only stipulate this in notes and sometimes it is easily missed.

Vendor Response

By Employment Hero on October 3, 2019
Hi Joanne, Thank you so much for taking the time to provide such a detailed review of Employment Hero. It's greatly appreciated by our team, as well as potential customers looking for their own HRIS solution. I have passed your feedback regarding the MYOB integration limitations to our product team. Thank you again, The Employment Hero Team
Reviewer Source 
Source: Capterra
August 7, 2019
Shannon P.
HR & Payroll Manager
Recreational Facilities and Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 14, 2019

“We Employment Hero”

OverallOverall, our experience with EH has been an extremely positive one. It's helped us streamline all our HR and payroll functions, we are now completely paperless (except for the odd report here and there!) They really are on top of the game.
ProsWhat we liked most was the fact that it turned our HR and payroll departments paperless - virtually overnight! It's easy to use and navigate. It's intuative and suits our 150+ employee sized business to a tee. Seamless integration between the HR and Payroll platforms means less time spent on menial data entry and fewer mistakes. Perfect Integration with our accounting software as well. We've been using EH for the past 2 years and they're constantly improving and/or implementing new features.
ConsThe reporting functionality on the HR platform wasn't quite where we needed it to be but this has been improved over time with updates. Also, the staff announcements feature is a bit basic for our needs.

Vendor Response

By Employment Hero on April 11, 2019
Hi Shannon, thanks for sharing your experiences with Employment Hero and HeroPay! We're always developing so our reporting feature will continue to improve. It's awesome to see that we were able to help Aquabliss become almost entirely paperless too. Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
February 14, 2019
James S.
Head of Human Resources
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 19, 2019

“Fantastic Product”

OverallI am a massive fan of Employment Hero. I have worked with a number of HR/Payroll systems throughout my career and i can say that Employment Hero is by far the best
ProsEase of use, significantly reduced by administration burden, helped us to go completly paperless, semless onboarding and offboarding
ConsSome features could be updated for improvement such as Organisational Chart and Engagement Survey functionality

Vendor Response

By Employment Hero on July 24, 2019
Hi James, Thanks for taking the time to review Employment Hero and share your experiences with the platform. It's really great to see that you find the platform so easy to use and we've automated so many time-intensive tasks for you and your business. I appreciate your feedback regarding the org chart and engagement surveys and will pass this on to our product team. Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
July 19, 2019
Christopher R.
Director
Veterinary, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
2/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 4, 2018

“Customer review”

OverallAs a system , I am very happy. The HR platform allows me to keep my policies and procedures in one place, is transparent to all staff and I am comforted to know that it is legally complaint. The payroll system is fantastic. The pay slips are comprehensive, illuminating ambiguity and keeping staff satisfaction high. I have no problem recommending the system to any SME owner who has a desire to govern their business properly.
ProsStable platform, it works and is simple for staff to comply with
ConsThe platform represents a new paradigm of online HR processes. Understanding how the system works takes a lot of time and constant revision. Obviously people learn by different styles and methods, but I felt that having a person to talk through important issues like payroll and performance reviews is important. The strategy to have all phone calls a pay only service is myopic. It may be more profitable for EH but it undervalues to importance of the client.

Vendor Response

By Employment Hero on April 23, 2019
Thanks for your review, Christopher. We do value our clients very highly, but unfortunately phone support isn't scaleable. Our online support team is highly skilled and we have every confidence in their ability to solves issues quickly and effectively. We're really glad you're enjoying using the platform though and even happier to see you'd recommend us to others! Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
September 4, 2018
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Kerry S.
Financial Controller
Real Estate, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 7, 2018

“Love the platform, makes on boarding new employees a breeze.”

OverallTime - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.
ProsEase of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees. The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function
ConsI would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

Vendor Response

By Employment Hero on May 8, 2019
Hi Kerry, Thanks for giving Employment Hero such an amazing review! It's fantastic to see you're getting so much utility from the platform and that your employees love it too. I've passed your feedback on to our product team now, though it's great to see the support team gets your tick of approval! Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
March 7, 2018
Justin H.
Head Office Team Manager
Telecommunications, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 7, 2018

“As our HR Platform, it provides access to great tools for insights and staff management.”

OverallBiggest benefit is having all the staff data in one place, plus auditing tools/notes to record staff changes and moves. It is fast, simple and does exactly what it needs to.
ProsIt is easy to use, relatively comprehensive, and is a one-stop shop for employee data. We utilise it primarily for recording employee data and contracts (not Payroll) and offers good tools to report on compliance and profile completeness. It is currently an essential tool in our business for managing our staff.
ConsMost features are pretty well thought out, and one of the biggest limitations (timeframe and cost to have custom built contracts/policies) is soon to be a thing of the past. Probably the biggest bug I have is after viewing or sending a contract to a recipient, there is no one-click to return the the Employee File - you either need to search again or navigate back in the browser.

Vendor Response

By Employment Hero on May 8, 2019
Woah, look at all these stars! We can't thank you enough, Justin, for giving Employment Hero such a ringing endorsement. We're always developing the platform and investing in Employment Hero to make it the best HRIS on the market. We hope Employment Hero is still essential to your business! Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
March 7, 2018
Oliver S.
Director
Staffing and Recruiting, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 25, 2019

“Great Product”

OverallI have a very good experience with the product. It's simple and easy to use, which is good for a basic solution. Clients enjoy having a solution that costs very little and is easy to setup and use
ProsSimple interface Easy to train clients Fairly easy setup Even the free version is excellent The ability to send electronic employment contracts is fantastic
ConsFiddly to create templates Sometimes 'buggy' when trying to add or remove employees Workflows are sometimes frustrating. Once you've moved on to issuing a contract, you can't 'go back' and change the contract without deleting the entire personnel file and starting again

Vendor Response

By Employment Hero on October 3, 2019
Hi Oliver, Thanks for your review of Employment Hero. Electronic contracts certainly makes things easier doesn't it! It's great to see that you find it easy to use too. Thank you for your feedback regarding the workflows and the inability to edit contracts after they've been issued. I've passed this on to our product team. Have a great day, The Employment Hero Team
Reviewer Source 
Source: Capterra
September 25, 2019
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Jaret G.
Group HR Manager
Automotive, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 10, 2018

“Group HR Manager”

OverallWe feel EH is aligned with our Group core values and assists to develop a strong workplace culture. Its ease of access provides us the ability to communicate with all of our employees at anytime. It really makes Payroll and On-boarding easy.
ProsWe like the On-boarding experience EH provides new employees joining our group. The Employee Self Service enables them 24hr access that notifies manages and payroll of any request and/or changes.
ConsWe are the 4th largest privately owned Automotive Group in Australia and would like to see EH integrate with our DMS and this option isn't currently available.

Vendor Response

By Employment Hero on April 23, 2019
Hi Jaret, thanks for leaving Employment Hero such an awesome review! We'll hopefully have a solution for the DMS integration this year but in the meantime, we hope you're still enjoying all that Employment Hero has to offer. Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
October 10, 2018
Matt B.
Director
Telecommunications, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
July 5, 2017

“Great customer service, easy to use product”

OverallEverything about Employment Hero is easy to use and easy to understand. Has helped our organisation do paperless with HR and track/control more with less effort (better than our previous system combination of software/files/folers).
ProsThe ability to upload policies, HR documents and the system tracks the completion/acknowledgment for you in a fast and simple way. The people behind the customer service are responsive and helpful so it's not just "software as a service"..you get great support too.
ConsIt does everything it says it does well. The way people can sign documents on their phones/tablets/computers is a little inaccurate (turns your signature into more of a scribble) which should be improved, but that's mostly cosmetic.

Vendor Response

By Employment Hero on May 28, 2019
Thanks for taking the time to give Employment Hero such an amazing review, Matt! It's so great to see that you find Employment Hero easy to use and intuitive. We're happy to have helped you go paperless and even happier to see you're pleased with our customer service - we aim to please! Thanks again, The Employment Hero Team
Source: Capterra
July 5, 2017
Ashley C.
Finance & Administration Manager
Information Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
July 3, 2019

“Great Platform”

OverallWe have been with EH for almost 3 years now and it has been great to watch the platform continuously grow and improve. Overall it has been a positive experience for us and has provided piece of mind when it comes to HR and payroll processes. We also really enjoy the Employment Hero News articles.
ProsEH has allowed us to streamline our on boarding and payroll process while keeping us completely paperless. It has created so much ease for imputing employee information, managing leave requests and processing payroll. Staff love the app and the ease it provides in updating personal details and submitting leave.
ConsThe reporting functionality and the visualisation of the reports could be improved and possibly being able to customise the Security Groups in more detail.

Vendor Response

By Employment Hero on July 22, 2019
Hi Ashley, Thank you for your positive and detailed review of Employment Hero. It's great to see that you're finding it easier to onboard new employees, manage leave requests and process your payroll with Employment Hero. I also appreciate your feedback regarding the reporting feature. I've passed it on to our product team and as you know, we're always working hard to ensure that Employment Hero is the best HRIS available. Thank you again, The Employment Hero Team
Reviewer Source 
Source: SoftwareAdvice
July 3, 2019
Nicole N.
CEO
Health, Wellness and Fitness, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 16, 2019

“Saves us so much time and helps us comply”

OverallEmployment hero has reduced the time and effort of onboarding by about 75% Employment hero has reduced payroll administration by about 75% Employment hero means our staff induction is documented Employment hero means our staff qualifications and training are documented and tracked.
Pros Allows us to track staff qualifications and licenses and make sure they never expire The inbuilt employment documents and templates are up to date and compliant with legislation which provides peace of mind Clean user interface and dashboard that is highly intuitive Fast and works well
ConsThe app doesn't have all of the features yet.

Vendor Response

By Employment Hero on July 21, 2019
Hi Nicole, Thank you so much for taking the time to review Employment Hero! It's great to see that the platform has reduced onboarding and payroll by 75%; it must be great having all that time back in your day! Thank you for your feedback regarding the lack of features on the app, too. We are working hard to have as much parity as possible between the app and the desktop versions of Employment Hero. Have a great day, The Employment Hero Team
Reviewer Source 
Source: Capterra
July 16, 2019
Katri T.
HR and Office manager
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 27, 2019

“Love Employment Hero!”

OverallThe team at Employment Hero have always been very approachable and helpful and friendly to deal with. Great product and company!
ProsIt has all the functions I was looking for in HRIS and is very user-friendly. Also, they are constantly adding new features.
ConsThere are some reports I would like that are not available (yet?)

Vendor Response

By Employment Hero on July 22, 2019
Hi Katri, We love that you love Employment Hero! Thank you for reviewing the platform; it's great to hear that you find Employment Hero easy to use and that you appreciate all the new features we release - we'll keep them coming! Thank you also for your feedback regarding the reports feature. This is just one of the many things we're working on at the moment and I'll pass you comments on to our product team. Thank you again, The Employment Hero Team
Reviewer Source 
Source: Capterra
June 27, 2019
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Peter R.
Owner
11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 5, 2018

“It just works. Employment Hero is simple to use and easy to implement.”

ProsEmployment Hero appears to have taken the Apple approach of starting with the end user in mind and focusing on the customer experience rather than create the technology and people having to adjust to the technology. I like that I have made some suggestions for additional functionality regarding visibility of annual leave calendars over multiple departments which they had taken on board and rolled out in a software update. There was no additional cost to us and then all users get the advantage of the improvements. Like wise, when other users make suggestions that they take on board, we get access to the additional functionality. It is good that there is only one platform of Employment Hero that they need to support.
ConsVery happy with the software. The timeliness of support was slower than expected initially, but I think this is due to growing pains and the rapid growth of Employment Hero.

Vendor Response

By Employment Hero on April 24, 2019
Thanks for giving Employment Hero such an awesome review, Peter! We hope you're still enjoying Employment Hero as much as you were when you wrote this review. Have a great day, The Employment Hero Team
Reviewer Source 
Source: Capterra
June 5, 2018
Savannah S.
Delivery Supervisor
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
January 31, 2018

“The Employment Hero platform has introduced an effortless and smooth transition to our company.”

ProsFunctionality of having the mobile app for employees to log their leave requests, timsheets, view the staff directory and the web-based userface for being able to record, track and manage employees. Also, the on-boarding features are very time sufficient. In the past, our company documented everything manually and printed pages of contracts which would require a physical with signature. Now with Employment Hero everything is completed on the platform and located in one central location and new employees have the ability to login and view as well as digitally sign their employment contract/offer of employment. The ability to review payslips is also a great and private feature of Employment Hero - It is something we are not using at the moment but at looking at phasing out in the near future.
ConsI don't really have any con's of the software application within Employment Hero. Maybe the opportunity to have a Time in Lieu (TOIL) reporting system can be explored by the developers would assist us more in our operations functions.

Vendor Response

By Employment Hero on May 13, 2019
Hi Savannah, Thanks for giving Employment Hero such an amazing review! It's great to see you're getting so much utility out of the platform and finding use in so many different features. Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
January 31, 2018
Dan B.
HR Manager
Health, Wellness and Fitness, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 22, 2017

“EH has provided an excellent system that has a value proposition which rivals the largest HRIS's”

OverallPaperless onboarding! Certificates/compliance reviews!
ProsThe ease of use and roll out has been fantastic. The cloud based system doesn't require dedicated IT resources and can managed and rolled out by anyone. The paperless onboarding/contract signing is fantastic!
ConsTo upload and edit HR documents requires mark up and emailing to the support team. Onboarding doesnt force the staff member to fill out all relevant personal data fields. Onboarding module doesnt apply to contractors thus I have to add them through the employee side (whilst stipulating that they are a contractor).

Vendor Response

By Employment Hero on May 23, 2019
Hi Dan, Thanks for giving Employment Hero such an awesome review! We're glad you find the platform easy to use and you've found the paperless onboarding and electronic contracts helpful. Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
October 22, 2017
Louis M.
HR Coordinator
Hospitality, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 29, 2019

“Great platform that is always improving”

Prosso many quality of life features that make tedious administrative tasks really easy!
Consexpensive phone customer support can make it challenging to get a quick answer to a query. Email support is free, however, can be slow.

Vendor Response

By Employment Hero on October 3, 2019
Hi Louis, Thanks for taking the time to review Employment Hero! It's great to see you're getting so much value from the platform and we love that we're able to make employment so much easier and rewarding for you and your team. Thanks also for your feedback regarding our support. This is a known issue and is a high priority for us to improve on in future. Thank you again, The Employment Hero Team
Reviewer Source 
Source: Capterra
September 29, 2019
Leanne C.
Finance Accountant
Commercial Real Estate, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 21, 2019

“Easy to use HR Platform”

OverallWe have enjoyed employment hero as it has allowed us to have the ability to manage leave more effectively and store our policy documents in the one place.
ProsEmployment Hero is very easy to use, it allows for a clear leave management platform and also a policy document storage
ConsThe interface with Myob can sometimes be an issue, but the problem is more on the myob side.

Vendor Response

By Employment Hero on July 24, 2019
Hi Leanne, Thanks for giving Employment Hero such a great review! We love that you're finding the platform easy to use and leave management is that much simpler for you and your team. Thank you again, The Employment Hero Team
Reviewer Source 
Source: Capterra
July 21, 2019
David P.
CEO
Health, Wellness and Fitness, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 8, 2019

“Makes life simple”

OverallEmployment Hero has made our HR life easier, it provides one place to keep all our staff files and talks to Xero. We are still not using it to its 100% functionality, but finding better ways each day. Customer support is excellent.
ProsThe ease of use and Xero integration and being cloud-based
Conscan't say at this stage, we haven't found many issues and we are not using the software at its full capacity.

Vendor Response

By Employment Hero on July 21, 2019
Hi David, Thanks for giving Employment Hero such a glowing recommendation! We're happy to see that you're finding it easy to use so far and if you need any help understanding the features, please shoot us an email at info@employmenthero.com. Have a lovely day, The Employment Hero Team
Reviewer Source 
Source: Capterra
July 8, 2019
Karen B.
HR Manager
Information Technology and Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 29, 2017

“Overall, my experience with EH has been very positive”

OverallEverything - more organisation, more visibility, just more of everything
ProsThe software is easy to use and for the most part intuitive, it is great to have everything all together instead of scattered about in different places and it allows for future growth. We have been able to adapt various functions to our own use, rather than what they were intended for, so the system is versatile. The support is super and best of all, being an Australian company, they are right here so we get very quick response and the software is made Australian laws and requirements in mind, rather than American or European. Overall, I am very positive about this system and we have found that the more we use it the more we find we can do with it.
ConsWe would like to see more in the employee dashboards, such as their goals but apart from that, there isnt really anything we are disappointed with and the EH team is very open to clients providing ideas for the development team.

Vendor Response

By Employment Hero on May 23, 2019
Hi Karen, Thanks for giving Employment Hero such a great review! We're proud to be Australian and love giving Aussie businesses the tools to streamline their HR and payroll administration. We're glad you find it easy to use, too! That's the aim. Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
November 29, 2017
Stuart U.
HR Advisor
Furniture, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 8, 2019

“Employment Hero & Heropay”

OverallThe team at Employment Hero are extremely capable from sales to integrations, they listen carefully and ensure the best available options are applied to meet your operational needs.
ProsThe seamless functionality between the HR and payroll portal. Amazingly fast to set new employees up. Brilliant in keeping requirements specific to your need in addition to ensuring they are up to date, whilst reminding you in time to book in for training.
ConsNot really a con - there is so much functionality that there is a lot of learning on the go.

Vendor Response

By Employment Hero on August 26, 2019
Hi Stuart, Thank you so much for taking the time to review Employment Hero. We couldn't be happier to hear that your experiences with our HRIS and our team has been so positive. Thank you again, The Employment Hero Team
Reviewer Source 
Source: Capterra
August 8, 2019
Verified Reviewer
Unspecified
Used the software for: Less than 6 months
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: GetApp
February 19, 2019

“Totally Appalling - DO NOT BUY”

ProsAbsolutely nothing. Literally every helpful feature that was marketed to us was glitchy and made things harder.
ConsEvery feature has issues. The induction set up is useless, rostering and budgeting unusable, payroll system glitchy and not logical. There is no proper instructions on how to use it so there is no way you will be able to figure it out. Half the instructions they do have are wrong or outdated. A large percentage of the features dont work. And then they'll try and charge you hundreds of dollars for a phone call to sort it out even though there was no hope you could get it right without contacting them. This has cost our company hugely in money and time to trouble shoot the constant issues and glitches, it would have been far easier and cheaper to do it manually. Not to mention that it has made the company look very unprofessional. Most of the reviews on these sites are rigged as they are from people who work at employment hero. Disgusting. DO NOT BUY

Vendor Response

By Employment Hero on May 9, 2019
? We're sorry to see that Employment Hero wasn't the right fit for your business. If there was something specific that earned us this score, please send us an email at info@employmenthero.com Thank you for your feedback, The Employment Hero Team
Reviewer Source 
Source: GetApp
February 19, 2019
David P.
CEO
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 26, 2018

“Excellent product and service”

ProsIt talks to Xero and it is very intuitive and easy to use. It not only has saved us hundreds of dollars in HR and time, it is helping us to organise our policies and other processes in one place. The onboarding tools are also fantastic and totally automate the process while still giving us full control. This really is a fantastic product, it is more than paying for itself and we are still only on the learning curve, probably using 30% of its potential. Being cloud-based it also a big advantage for us and it allows the user to log-in regardless of where they are and what devise they use.
ConsHaven't found a Con yet.

Vendor Response

By Employment Hero on April 24, 2019
We've got stars in our eyes ??? Thanks for giving us such a glowing review, David! We hope you're still loving Employment Hero as much you did when you wrote us this review! Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
April 26, 2018
Alicia H.
Human Resources
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
August 7, 2017

“Employment Hero has been a platform that has taken hours off my daily work load ”

ProsUsing Employment Hero to track my staff's qualifications, certificates and rostering, this platform allow me to be secure in knowing that my staff meet compliance standards
ConsOur business is slightly different to the norm of organisations using this platform with our staff doing over night shift work and a number of staff being casual there is some gaps in the rostering and time sheet features.

Vendor Response

By Employment Hero on May 28, 2019
Hi Alicia, Thanks for giving Employment Hero such a great review! Employment Hero was built to help SMEs with compliance, so we're really glad to see we've been able to help YCSS. We've come along way in rostering and timesheets since your review; I hope things are easier now. If not, shoot us a line at info@employmenthero.com. Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
August 7, 2017
Erica A.
HR Manager
Wholesale, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 4, 2018

“EH HR keeps me organised”

OverallSince moving to EH we have improved our on-boarding process, and staff inductions are now more comprehensive and more efficient. The timesheets and Clock me In features allow employees to easily and quickly record their hours in just a couple of clicks, saving time for them, their manager and for payroll.
ProsEmployees are readily and easily accessing their files and up to date HR information directly.
ConsSome features could be further improved, such as being able to maintain and update documents directly on EH.

Vendor Response

By Employment Hero on April 23, 2019
Thanks for leaving Employment Hero such a great review, Erica! It's great to see that Employment Hero has made your onboarding processes that much easier, as well as timesheet management. Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
October 4, 2018
Ann Marie M.
CEO
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
January 31, 2018

“Took some time to decide on a product that would support our business. ”

ProsIt is user friendly and easy for employees to use. Employees are able to receive notification via mobile or email.
ConsThere is afunction that isn't fully developed that would support our business. Ie contractors information not being able to save after they are off boarded.

Vendor Response

By Employment Hero on May 23, 2019
Hi Anne Marie, thank you so much for leaving your review for Employment Hero! We're always developing the product and I hope that in the last 18 months since you left your review, we've solved the issues you had. Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
January 31, 2018
Lisa H.
HR Manager
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
January 14, 2018

“We implemented Employment Hero in August 2017 and it has really helped streamline our HR practices. ”

ProsEmployment Hero has allowed us to move on from a lot of the manual practices that we had in place. It's so much more efficient for us to send our contract electronically and have all personal details in one place. It has really taken away a lot of manual work and simplified things for us. We also love being able to pull standard reports quickly such as staff numbers, anniversaries and gender numbers.
ConsIt would be really great to be able to have our International staff on EH as well. And I do find some of the reporting a little tricky but its nothing that I cant work around.

Vendor Response

By Employment Hero on May 23, 2019
Hi Lisa, A massive thank you from the Employment Hero team for your review of the platform! We love that we're making things more efficient and the reporting feature is making your life easier. Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
January 14, 2018
Tomoyo W.
Administration
Construction, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 26, 2018

“EH platform made HR record keeping easy”

ProsDocument control of company policies, record keeping of HR documents, leave management etc. Tasks traditionally took many hours are now done paperless and there'll be no argument that the employees have not received documents.
ConsUnderstanding 'variables' in the contract template was a little hard because I couldn't find answers by going through 'Help' or manager's manual. I was preparing a contract for one of managers and it kept revering to my position/my name instead of the manager's. Once I figured out why it was doing that, it was all fine but perhaps this needs to be added to user's manual. One thing I'd like to have in EH platform is a new employee to acknowledge that he/she received an induction. I know I can assign induction tasks to my team members but from what I can see, there's no area for the new employee to acknowledge that he/she received the induction. So I'm still getting a paper checklist signed by the new employee and uploading the record.

Vendor Response

By Employment Hero on April 18, 2019
Thanks for your great review, Tomoyo! Though we're a little slow to respond (our bad!), we really appreciate your feedback. Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
November 26, 2018
Cristina S.
HR Business Partner
Insurance, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 19, 2017

“Easy to use on the day to day”

OverallIt's paperless and easy to use. We can onboard and offboard employees faster.
Pros* Easy to use * It improved a lot in the last year. * No need to fill forms for the Tax declaration * Paperless
Cons* The custom reports need to improve. Now we have the option to hide the people who were terminated but still appearing the ones who resigned, etc. * Some settings are not straightforward

Vendor Response

By Employment Hero on May 23, 2019
Hi Cristina, Thanks for taking the time to review Employment Hero and its features. Paperless onboarding is such a time saver and it's great that you find the platform easy to use. We're always developing the platform and hope things are more straightforward than when you left your review. Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
November 19, 2017
Marie M.
Practice Manager
Hospital & Health Care, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 25, 2019

“Best HR & Payroll software I have ever come across”

OverallI can now keep accurate records of staff compliance. When I have updated policies I can notify staff right away and staff love having an app they can access any time with these details.
ProsI love that there is one platform where you keep all of your HR and payroll data. Prior to EH joining our business pays took me 5 hours to process now it only take approx 20 minutes.
ConsIt took us a while to get everything set up accurately but once it was customized it saves me hours every week. The app could be better and have more functionality.

Vendor Response

By Employment Hero on July 29, 2019
Hi Marie, Thanks so much for taking the time to review Employment and an extra special thank you for giving such an amazing review! Thank you for your feedback too; we're currently working to ensure our app is as amazing as our desktop is. Have a lovely day, The Employment Hero Team
Reviewer Source 
Source: Capterra
July 25, 2019
Masi G.
Company Accountant
Automotive, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 18, 2019

“It makes a difference.”

ProsIt has made a difference for us in terms of reducing the number of errors that could occur in HR and Payroll.
ConsIt used to be more difficult to get in touch with someone to get an answer for our questions but it is much better and easier these days. We get a respond pretty quickly now.

Vendor Response

By Employment Hero on April 11, 2019
Hi Masi, thanks for your review! We're always working to improve our support times, so it's great that you've noticed! Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
March 18, 2019
Marie C.
Manager
Renewables & Environment, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 8, 2019

“Easy Peasy”

OverallPlug and play software for HR, can upload toolbox or site inductions for remote employees in the field to complete wherever they are! Hero shop gives us as small employers the same advantage as big business we can entice top employees to stay because they have the same benefits and discounts from the platform. A happy employee is a productive employee - Thanks Hero!
ProsEasy HR Docs, templates in the box software, just add company logos and additional company details or leave out what isn't relevant - easy peasy!
ConsIntegration with payroll is still a little clunky - Admin/owner have duplicate file, ended employees show as errors. Payslips do not show annual leave balances. In time I am sure this will be resolved

Vendor Response

By Employment Hero on July 21, 2019
Hi Marie, Thanks for reviewing Employment Hero and giving the platform top marks! We're really excited to see that you find the platform so helpful, especially when it comes to competing with bigger businesses. I've just sent you an email regarding the duplicate accounts. Speak soon, The Employment Hero Team
Reviewer Source 
Source: Capterra
July 8, 2019
Yun B.
HR, Recruitment and payroll manager
Accounting, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 30, 2019

“Employment Hero ”

ProsEasy to use, all updates are done for you
ConsLack of face to face support, but supports are on its way if you ask for.

Vendor Response

By Employment Hero on June 24, 2019
Hi Yun, Thank you so much for your amazing review of Employment Hero! It's great to see you find the platform easy to use. With HeroPay, rates and rules are kept up-to-date by our in-house specialists with changing legislations automatically translated to your payroll. Thank you again, The Employment Hero Team
Reviewer Source 
Source: Capterra
May 30, 2019
Tina A.
Finance Manager
Health, Wellness and Fitness, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 19, 2018

“Employment Hero HR & Payroll”

OverallPaperless onboarding. One place for policies & employee documents.
ProsEasy to use. Payroll and HR linked. Links to accounting system. Paperless on-boarding. One place for employee documents.
ConsLong wait time for support. No position descriptions. Goals not linking or ability to chose due dates.

Vendor Response

By Employment Hero on April 23, 2019
Thanks for giving us such a great review, Tina! We've improved support response rates a lot in the past year, so I hope this still isn't the case. It's great that the platform is streamlining your HR, especially with paperless onboarding and cloud-based storage - no paper! Yay! Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
September 19, 2018
Nicholas L.
Recruitment Coordinator
Hospitality, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 15, 2017

“An exceptional and seamless experience”

OverallSpeed, efficiency, report, control, support and leading edge technology thats constantly improving
ProsStreamlined HR on boarding and processing with great reporting features. Most importantly is a team of people who listen to your feedback and make the changes required.
ConsEmployment hero is a work in progress and like many programs, has its little faults. The team is constantly working hard to work through these and deliver an unrivaled product.

Vendor Response

By Employment Hero on May 28, 2019
Hi Nicholas, Thanks for giving Employment Hero a 10/10! We're so glad ew've been able to help you streamline your HR admin and onboarding. We ARE constantly improving, so I hope the little faults you were experiencing are now a thing of the past! As always, your feedback is invaluable. Thank you again, The Employment Hero Team
Reviewer Source 
Source: Capterra
August 15, 2017
Natalie F.
Office Manager
Information Technology and Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 31, 2018

“Easy to Use HR platform”

OverallI am happy with the support and their response. Though I always receive a preliminary email saying my request will be escalated to a senior customer support agent. I would prefer receiving my answer straight away. But it is an easy to use and dynamic platform. Love the add ons with the shopping, wellness program and money advice.
ProsEasy to use, intuitive for all new employees to search for information and lodge requests
ConsSome features like the reviews could be more organised. When you create some reviews they are neither organised by name nor chronologically. That would be my main and only pain point

Vendor Response

By Employment Hero on April 18, 2019
Thanks for your review, Nathalie! We're working on our reviews module as we (or I!) speak ? Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
October 31, 2018
Mitchell U.
Operations Manager
Information Technology and Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
July 11, 2017

“It has been a complete game changer for us”

OverallIt has made On-Boarding and HR management 1000 times easier
ProsGoing paperless is excellent. It streamlined the number of documents that we had to send out to new starters & reduced error as it put it in the hands of the staff to input their personal info. The team based customization for the On-Boarding Checklist with notifications is a life saver.
ConsIt is missing an equivalent Off-Boarding process at the moment but I believe that is in the works.

Vendor Response

By Employment Hero on May 28, 2019
Hi Mitchell, Thanks for taking the time to review Employment Hero. It's amazing to see that Employment Hero has been such a game-changer for your business! Making your world easier at work is the name of the game at Employment Hero :) Thanks again, The Employment Hero Team
Source: Capterra
July 11, 2017
Jodi I.
Finance Manager
Printing, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 28, 2019

“Very Happy”

OverallAll staff bundy on, easy to approve timesheets. No more having to spot staff money they can now log on and do it themselves.
ProsThe ease of onboarding new employees. Ability to see at a glance if a staff member has not acknowledged a document.
ConsSetting up of Bundy hours is a little tricky.

Vendor Response

By Employment Hero on July 31, 2019
Hi Jodi, Thanks for taking the time to review Employment Hero! It's great to see we're helping you with onboarding and to see how has and hasn't acknowledged policies. InstaPay is such an easy way for employees to access their earned wages, so we're happy to hear it's no longer adding to your workload! Thank you for letting us know about the issue you're having with the hours. We'll send you an email now to see if we can sort things out. Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
July 28, 2019
Ashleigh O.
Business Administration Manager
Publishing, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 6, 2019

“Employment Hero Review”

OverallIt has made my job so much easier in relation to HR. It saves me time, money and overall my employees are happier using the system and being able to have everything in one place and online.
ProsIt is easy to use and simplifies a lot of what would be manual processes when it comes to HR and on-boarding of staff.
ConsThere is so much more you could do with this platform - expense claims for example. Also letting people know when there is another Beta option to try out, I have rung up in the past to find out about any.

Vendor Response

By Employment Hero on June 24, 2019
Hi Ashleigh, Thank you for taking the time to review Employment Hero. Our passion is to make employment easier for everyone so it's really exciting to see we've been able to help you achieve this! It's great to see you're interested in our beta testing. I've passed on your details to our product team and they will definitely be in touch in the near future! Thank you again, The Employment Hero Team
Reviewer Source 
Source: Capterra
June 6, 2019
Nadine H.
Operations
E-Learning, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 23, 2018

“Love it, really easy to use.”

OverallStreamlined our onboarding & HR document management.
ProsThere's no guess work. The menu options are clear and the interface is easy to use. I love the employee onboarding function, the seamless integration with our accounting software & the ability to store all our HR docs in each employee's file for easy access.
ConsCan't fault it. It's the easiest system implementation I've been part of and the support team are great.

Vendor Response

By Employment Hero on April 24, 2019
Woah, what a great review! Thanks for giving us such glowing feedback, Nadine. We live to make your world better at work, so to know that we're doing just that for you and your team is amazing. Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
April 23, 2018
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James S.
Human Resources Manager
Computer Software, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 7, 2018

“We LOVE Employment Hero. Ease of use, increasing efficiencies and reducing administrative burdens”

Overall- Efficiencies in processes - Better induction and on boarding of staff - Quicker turnaround times - Compliance
Pros- Significant reduction in Administrative functions - Faster turnaround times for contracts and other HR documentation - Ease of use - Ability to access data and information from anywhere in the world - Managers having the ability to access the information themselves saves me time - Quick turnaround times from Customer Support to upload organisation specific documentation/letters/contracts
ConsThere has not been one thing that I dislike about the software. It is so easy to use. I'm looking forward to further enhancements of the system like process requisitions

Vendor Response

By Employment Hero on May 8, 2019
?You don't get reviews much better than that, James! Thanks for giving Employment Hero ALL of the stars. It's so exciting to see you're having such a positive experience with the platform and even better to know you can't fault product. We hope Employment Hero is still living up to this review! Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
February 7, 2018
Paul M.
Partner
Law Practice, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 26, 2018

“Employment Hero App”

OverallEmployment process and document matters are managed online, tasks are allocated and reminders are built in. Its all at your fingertips, easy to use and it's a real time saver.
ProsI can deal with leave and other team requests from mobile, with ease, at any time.
ConsThere isn't anything I don't like anymore. Recent software upgrades/updates to the mobile app added a function that I could only access from the full site.

Vendor Response

By Employment Hero on April 23, 2019
Thanks for leaving us such a great review, Paul! We're always working on the site and the app to make HR admin as easy as possible, so it's great to see you're noticing a difference! Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
October 26, 2018
Marie C.
Office Manager
Consumer Goods, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 22, 2017

“Early days in the use of this application for our business, it is simple, navigable.”

OverallHR made easier for me, as a 1 person office - being all to everything at times is a struggle. A tool to assist in the running of daily staff requirements can only be a great thing. Compliance can be at your fingertips, anything that brings a bit of balance into your role as the HR, Payroll and 99 other jobs can only be a great thing.
ProsEase of use and good client backup. Easy learn and adaptable. HR Simplified with in built forms for ease of access Integration was simple, with simple tutorial and great downloadable information to follow.
ConsLike anything, practice makes perfect - I need the practice :) Tutorial is hard to hear at times. The forms need more adaptability - unable to change sections can delete but not remove just partial sections to suit - Is this user issue or just teething problem.

Vendor Response

By Employment Hero on May 28, 2019
Hi Marie, Thanks so much for taking the time to review Employment Hero! It's great to see the platform is able to help you manage your HR and payroll admin - especially as a one-man-band! Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
August 22, 2017
Stephany D.
HR Business Partner
Information Technology and Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
July 27, 2017

“Working with Employment Hero is a breeze! ”

Overall- Great software for small -medium sized businesses
ProsIt is very user friendly and intuitive software - the best on the market- all HR records are in one place and I can easily run reports, update and manage the workforce. Having Employment Hero has saved us (payroll & HR) a lot of time.
ConsSome features - such as performance reviews - could be slightly improved, but the price makes up for that.

Vendor Response

By Employment Hero on May 28, 2019
Hi Stephany, Thanks for giving Employment Hero such a STELLAR review! It's great to see we're helping make your world better at work by keeping all your HR in one, easy to access, place. Thanks again, The Employment Hero Team
Source: Capterra
July 27, 2017
Hayley F.
Corporate Services Manager
Human Resources, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 4, 2019

“Best HR Platform around”

OverallPrior to EH we had a lot of checklists and no real way to track all of our Induction compliances and contracts/information. We now have it all in one place, where everyone can see the information and all checklists are allocated where they need to be automatically.
ProsThe software is easy to set up, easy to use and has a huge amount of functionality
ConsThere are a few little things like not being able to have a contractor as a manager, or not being able to version induction documents but they are minor and there are workarounds

Vendor Response

By Employment Hero on July 21, 2019
Hi Hayley, Thank you for taking the time to review Employment Hero. We really appreciate your kind words and are stoked to see how much you enjoy using Employment Hero. I've passed your comments regarding having contractors as managers to our support team. Have a great day, The Employment Hero Team
Reviewer Source 
Source: Capterra
July 4, 2019
Rita V.
National Administration Coordinator
Education Management, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 31, 2019

“Great product”

OverallWith EH I have saved an enormous amount of time with HR paperwork. Once you have the EH system populated and fully functional, it's a breeze. Basically, it's all there for you. Great work EH.
ProsUser friendly. Ease of use. Functionality. Support Team go out of their way to assist in solving any problems. EH are innovative in updating the product by including new features. EH provide webinars for Admins to view and learn.
ConsThere are some minor problems: 1. Employee names do not appear in alphabetical order of surname. This is problematic, as all payroll and HR systems are based on alpha surname. 2. Sometimes support take a little long to respond.

Vendor Response

By Employment Hero on April 11, 2019
Thanks for your review, Rita! Glad to see that Employment Hero is making your world easier at work. We are working to make our support team even more efficient and I'll pass on your point regarding sorting employees alphabetically via surname - makes complete sense! Thanks again, The Employment Hero Team.
Reviewer Source 
Source: Capterra
March 31, 2019
Gail R.
Franchise Training Manager
Education Management, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 23, 2019

“Easy to use ”

OverallUp to date information on the go with easy
ProsThat i can check leave balances for myself and my team at any time with ease. Easy to use on my laptop and when out and about on the app.
ConsMaybe a demo at the start for the team members who aren't based in an office.

Vendor Response

By Employment Hero on June 24, 2019
Hi Gail, Thanks so much for taking the time to review Employment Hero! We agree; being able to check and approve leave on the go is so convenient. Your feedback regarding education is really helpful. We are working hard to ensure that after a business owner or HR manager implements Employment Hero, every single employee knows how to use the platform with ease. If you ever have any questions regarding the platform, please send us an email at info@employmenthero.com and we'll do our best to help you out. Thank you again, The Employment Hero Team
Reviewer Source 
Source: Capterra
May 23, 2019
Russell S.
Director
Accounting, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 25, 2019

“A small business HR solution”

OverallMy overall experience has been excellent, and Employment has now been being implemented accross my client base and own companies.
Pros- Ease of integration with Payroll software (XERO) - Minimal set up time by he accounts department - Ease of policy updates and delivery to the staff, with notification and read tracking - In built employee benefits program - Great library of standard documents, with easy ability to adjust to particular company standards
ConsMost difficult aspect we found with the software was the amount of unnecessary data actually extracted from our payroll software, specifically terminated employees.

Vendor Response

By Employment Hero on May 5, 2019
Hi Russell, Thanks for giving Employment Hero such a glowing review! It's great to see that you're making your world better at work with the platform. If you're already referring Employment Hero to others, we'd love to reward you for it! We'll be in touch shortly. Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
April 25, 2019
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Micka M.
Director
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 7, 2018

“Game Changer for Small & Medium Businesses ”

OverallI saved so much money not needing to do up employment contracts, and all the time I save as a small business owner is invaluable!
ProsIn small & medium businesses the likelihood of affording a full time HR Manager is slim to none! But with Employement Hero one is barely needed! I love the employee engagement surveys, the reminders when someone reaches probation end, the simple onboarding.... no paper forms, no tax dec forms!! Not to mention the awesome benefits and discounts my team and I receive!
ConsIt's really only the limitation on a seamless approach to choosing a superfund that lets it down a little, but against all other things that it saves you time on, no big deal!

Vendor Response

By Employment Hero on April 11, 2019
Thanks so much for your awesome review, Micka! Employment Hero was built for people just like you, so we're stoked to read your review and see just how much the platform has helped. Keep up the awesome work! Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
December 7, 2018
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Cassie F.
HR Coordinator & Office Manager
Education Management, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 27, 2018

“Excellent Program”

OverallTimesheets are all cloud based and streamlined, no more paper. The review section is going to be great for us once implemented Having all of our policies in 1 place and accessible by all from anywhere.
ProsIt is user friendly and makes gives me more time top focus on other objectives. Our workforce is spread out across Victoria so it makes it easier to keep in contact with everyone.
ConsIt would be great if we could have our staff be able to submit claims and reimbursements when submitting their timesheets. Also the app needs a little more work. ie: Can't amend a timesheet on the app and would be great if we could send a note out to everyone or specific staff using only the app.

Vendor Response

By Employment Hero on April 18, 2019
Hi Cassie, Thanks for your amazing review. Your feedback is super useful as well; we're always developing Employment Hero, both the desktop and app versions, so hopefully we'll see these features soon! Thanks again, The Employment Hero Team
Reviewer Source 
Source: Capterra
November 27, 2018