--- title: "Page 2 | Employment Hero Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Employment Hero the right Human Resources solution for you? Explore 239 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144645/Employment-Hero/reviews/?page=2" page_type: "reviews" language: "en" --- Employment Hero 4.4 (239) [View alternatives](https://www.capterra.com/p/144645/Employment-Hero/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 10th, 2026 # Page 2 - Reviews of Employment Hero ## Showing most helpful reviews Showing 26-50 of 239 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AT Angela T. Office Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Keteriki Ltd" January 29, 2025 3.0 Employment Hero is complicated to establish and takes a lot of time, this was not made clear when the programme was presented initially. While members of the support team are helpful and understanding, they are not available at the outset. The Submit A Request is time consuming and often I don't receive a response to that request for days. There are many times when I have had to chase up my request and keep a track of ticket numbers. The Ask An Expert option has become cumbersome because of the initial AI response - a complicated issue cannot be solved via the AI. We have had issues with the SWAG App e.g., some employee's timesheets populate to EH HR but some only to EH Payroll, it should be consistent. Pros The capability of the HR platform for employee management and reports. The comprehensive Payroll platform encompassing all aspects of Payroll relating to employment legislation. Cons Complicated to set-up; slow response from support team for issues; constant issues with Payroll; the SWAG App is hit and miss - some employees timesheets populate to EH HR and some do not. Alternatives considered [Smartly](https://www.capterra.com/p/246213/Smartly/) Reason for choosing Employment Hero The EH HR programme with its many options. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) Increasing number of employees therefore the need for a Payroll and HR system to manage an increasing workforce. Review Source Response from Employment Hero February 7, 2025 Hi Angela, thank you for our feedback. We're pleased to hear that you find our employee management and payroll platform useful and our support team helpful. We appreciate your feedback about the implementation process and our Chatbot - all of which we will take on board and share with the team. Thanks for your support. Many thanks, Emma @ Employment Hero LN Lizi N. Financial Controller Retail Used the software for: 1-2 years ### "Will be a 5 star system in time..." January 28, 2025 4.0 We've been using Employment Hero for over a year now, and as a first-time user of an HR/payroll platform, it's significantly streamlined most of our processes. We also use the payroll platform, which is so nearly seamless, and I have to give a special shout-out to Waseem, who I’m always thrilled to see pop up in the chat help box. He’s incredibly helpful and always goes above and beyond to assist. The Chat BOT has also improved greatly over the past few months and now manages to resolve most issues instantly, which has been a real time-saver. While there are still a few teething issues that Employment Hero is aware of and has included in their product development roadmap, it’s clear they are committed to continuous improvement. The improvements keep coming, and I’m excited to see where the platform will be a year from now. For now, I’ll hold back one star until the remaining niggles are resolved, but this platform is definitely on its way to becoming a 5-star product. Pros The improvements continue to come. It has helped us streamline our processes. Cons Still a couple of niggles with the integration between HR and Payroll platform. HR document creation needs to be improved to allow us to use the platform in its entirety. Currently we still have to do some documents outside of the system. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/)[Cezanne HR](https://www.capterra.com/p/12452/Cezanne-HR/) Reason for choosing Employment Hero Cheaper and fuller package offering payroll integration Review Source Response from Employment Hero February 7, 2025 Thanks for your feedback Lizi, we appreciate it! We're very pleased to hear that your HR and Payroll has been streamlined thanks to our platform and the support from Waseem. We value our customer feedback and appreciate your feedback around our commitment to continuous improvement. Many thanks, Emma @ Employment Hero LI Lydia I. Senior People Analyst Gambling & Casinos Used the software for: 6-12 months ### "A constantly evolving and improving HR Platform" February 5, 2025 4.0 EmploymentHero has been a noticeable improvement from the start compared to our previous HR system. While it’s still a work in progress, the platform continues to evolve, and the team’s commitment to ongoing enhancements is evident. Frequent updates and improvements reflect their dedication to refining the system, which is encouraging for long-term usability. I’m excited to see how EmploymentHero continues to develop for our organisation. Pros Significant improvement over our previous HR system Frequent updates and enhancements Strong commitment from the team to continuous improvement Cons Still a work in progress, with some areas needing further refinement Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/)[Factorial](https://www.capterra.com/p/168685/Factorial-HR-Software/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Sage HR](https://www.capterra.com/p/128705/SageHR/) Reason for choosing Employment Hero EmploymentHero was one of the few all encompassing systems and the pricing seemed reasonable for its' functions. Switched from [Moorepay](https://www.capterra.com/p/128703/Natural-HR/) Wanted to move to a more modern system with improved functionality in areas such as automation and employee engagement. Review Source Response from Employment Hero February 7, 2025 Thanks for your feedback Lydia, we appreciate the feedback and are thrilled to hear that you've seen significant improvement with your HR system since moving to us. Thanks for choosing us and we look forward to continue evolving our platform with you together. Many thanks, Emma @ Employment Hero AL Anne-Marie L. Office Manager Farming Used the software for: 1-2 years ### "Loving the tech" February 5, 2025 5.0 I am thouroughly enjoying the switch to EH payroll. Doing payroll is a lot more enjoyable, the reports are fantastic, much more detailed than we could get from our previous software, and it gives managers more clarity on what their workers are up to. There are a few glitches every now and then, but the customer service is pretty good, so fixes are provided. Pros The reports are great. Once it is set up, the software works really well, and makes payroll much more enjoable to do. Cons Some of the small glitches were annoying. Client support are usually pretty good about providing fixes though. Reason for choosing Employment Hero It had more comprehensive features and was more automated. Review Source Response from Employment Hero February 7, 2025 Hi Anne-Marie, thanks for the positive feedback! We're glad to hear that you are enjoying the switch to our payroll system and that it's making payroll more enjoyable for you! Your support means a lot! Many thanks, Emma @ Employment Hero KM Kimberley M. Administration Manager Warehousing Used the software for: Less than 6 months ### "Outrayjus Management says thanks" February 10, 2025 5.0 We have had a rough few months and have now started on our next chapter. Working with Employment Hero has been great. New system for a new company with a platform that is better for staff and easier for payroll. So glad to have worked with \[sensitive content hidden\] and the onboarding team. Pros The sales & onboarding team have been very supportive. Uploading the data was so easy. Cons Finding answers was not always straight forward especially when encountering an error. Alternatives considered [Deputy](https://www.capterra.com/p/167811/Deputy/) Reason for choosing Employment Hero The decision was based on the implementation and running costs. Switched from [Reckon Payroll](https://www.capterra.com/p/265987/Reckon-One-Payroll/)[Wageloch](https://www.capterra.com/p/196911/WageLoch/) Single program with better reporting and ease of use. Review Source Response from Employment Hero February 20, 2025 Thank you for your thoughtful review Kim! We’re so pleased to hear that our platform has supported you through this transition and that the platform is making things easier for both your staff and payroll. We appreciate your feedback on finding answers and will continue working to improve the experience. Many thanks, Emma @ Employment Hero DV Daniela V. HR Advisor Non-Profit Organization Management Used the software for: 6-12 months ### "Good system for the price range" January 13, 2025 4.0 Good. The support teams work tirelessly to resolve all the issues we encounter with the system. I feel like a valued customer to them. Pros A good system for its price range, it significantly automates processes, particularly the connection between HR and Payroll and it is very easy to use At the implementation, the implementation team greatly supported us. Following the implementation, the customer support team and customer experience team always come back promptly. I use the system every day and it reduces the process time a lot. We haven't tried to integrate with other systems yet. Cons The only downside is the recruitment module, which I'm not entirely satisfied with. However, developments are progressing steadily, so there's potential for improvement. Worth a try. Some of the associates do not know the system very well and sometimes we receive odd answers. Alternatives considered [DesignNBuy](https://www.capterra.com/p/130204/DesignNBuy/) Reason for choosing Employment Hero EH had the lowest price and provided functionalities similar to those of the rest. Switched from [Moorepay](https://www.capterra.com/p/128703/Natural-HR/) Haven't been satisfied with them and we looked for better price and better functionalitites Review Source Response from Employment Hero January 17, 2025 Hi Daniela, Thank you for your valuable feedback! We're glad to hear that our platform is helping automate your processes and saving you time. It's great that our support and implementation teams have been able to assist you effectively. We truly appreciate your patience with the recruitment module, and we’re excited to continue making improvements. If you ever need further assistance or have any suggestions, don’t hesitate to reach out! Many thanks, Emma @ Employment Hero SM Sannah M. Sales Administrator Architecture & Planning Used the software for: Less than 6 months ### "Great system! Super all-rounder" February 10, 2025 5.0 I prefer using Employment Hero over our previous HR system due to having more functions available. Pros I like being able to have everything related to HR all in one place rather than having to use multiple systems. Cons I would like to have some automated functions such as calculating employee leave easier. I do not like how less company perks the site offers. Switched from [CharlieHR](https://www.capterra.com/p/158631/Charlie-HR/) We needed a better all rounder system rather than having to use multiple different systems. Review Source Response from Employment Hero February 20, 2025 Thank you for your review Sannah! We're so glad to hear you're enjoying having everything in one place with our platform. We appreciate your feedback on automation and company perks - continuous improvement is always our goal! If there's anything we can do to enhance your experience, feel free to reach out. Many thanks, Emma @ Employment Hero GY Gian Y. Management Accountant Media Production Used the software for: 1-2 years ### "Seamless HR & Payroll" December 18, 2024 5.0 Employment hero team are always very responsive. Whenever I have a query, it always get answered within a few minutes. The team ensures the ticket stays open until it is resolved - a feature I find very helpful when it comes to payroll processing. Kudos to the team! Pros Ease of use, convenience, great user experience, helpful and knowledgeable staff Cons Some of user interface can be improved to ensure efficiency in navigating through the payroll platform. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We needed to have a centralised HR and Payroll platform. ADP was outdated with its functions. Review Source Response from Employment Hero January 9, 2025 Hi Gian, Thank you for your review! We're thrilled to hear you're enjoying our platform's ease of use and convenience, along with our responsive support team. It’s great to know the ticket process has been helpful for you, especially with payroll. We appreciate your feedback on the user interface—it's insights like yours that help us improve. Thank you for choosing us as your HR and Payroll solution! Many thanks, Emma @ Employment Hero MR Marie R. People Operations Specialist Internet Used the software for: 6-12 months ### "Good HRIS+ATS solution for SMEs" December 13, 2024 4.0 Good robust system but their customer/tech support could be easier to contact Pros Employment Hero offers a compelling HRIS and ATS solution that balances functionality, user-friendliness, and affordability. Its intuitive interface and robust feature set streamline HR processes. The help center provides valuable resources, and the company’s pre-built templates are handy for internal communications. Cons The recent shift towards chatbot support has made direct communication with customer service more complicated and lengthy, and a dedicated email for tech support is still the way to go if we are to resolve issues that Admins cannot. Alternatives considered [HiBob](https://www.capterra.com/p/156106/Hibob/)[Deel](https://www.capterra.com/p/205015/Deel/)[Manatal](https://www.capterra.com/p/181145/Manatal/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[JazzHR](https://www.capterra.com/p/87750/JazzHR/) Reason for choosing Employment Hero Because of pricing, relates to UK marketplace. Review Source Response from Employment Hero January 9, 2025 Thank you for sharing your feedback Marie! It’s great to hear that you find our platform a compelling, user-friendly and affordable solution for streamlining your HR processes. We're glad our pre-built templates and help center have been useful for your internal communications. We appreciate your comments regarding customer support. Currently our chatbot, HeroAI, is designed to make troubleshooting more accessible and prompt. We will pass your feedback along to our team as we continuously look for ways to improve accessibility and responsiveness. Thank you for choosing Employment Hero and for trusting us to support your HR and recruitment needs! Many thanks, Emma @ Employment Hero KI Kimolee I. HR and Office Administrator Hospital & Health Care Used the software for: Less than 6 months ### "We are thrilled with Employment Hero" February 10, 2025 5.0 We are thrilled with Employment Hero. From the sales process through to implementation, I’ve felt incredibly supported. Our company needed a simple, yet effective solution, and Employment Hero has provided exactly that. A big thank you to \[sensitive content hidden\] for their exceptional support. This platform has been invaluable, especially as our company grows it can be tricky to introduce new tools, especially with a diverse age range, but it seems like Employment Hero has helped bridge that gap effectively. We continue to grow and keep exploring. Pros Easy, fun, colorful and straightforward. Extremely user-friendly. It can be tricky to introduce new tools, especially with a diverse age range, but it seems like Employment Hero has helped bridge that gap effectively. Cons Needs to accommodate part-time staff and make permissions a little more straightforward. Review Source Response from Employment Hero February 20, 2025 Thank you for your feedback Kimolee! We're so pleased to hear that our platform has made onboarding new tools easier for your team. It's great to know the platform is supporting your growth! If you ever need anything, we're here to help. Many thanks, Emma @ Employment Hero CW Catherine W. Business Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Employment Hero - give it ago" January 14, 2025 4.0 Generally the system and team are great, there are some instances when I have needed an urgent reply to an email, but it has taken a couple weeks for a reponse to come through. Both the HR and payroll system are easy to navigate and talk to easy other which is great! Pros Easy system to follow and use, we have both payroll and HR Cons Sometimes it can take a while for a query to be answered, especially when it's on the day payroll is being processed Switched from [MYOB PayGlobal](https://www.capterra.com/p/254590/MYOB-PayGlobal/) looking for a complete package that would save us some time Review Source Response from Employment Hero January 17, 2025 Thanks for your review Catherine! We're glad to hear that you're enjoying the ease of navigating both the HR and payroll systems. We appreciate your feedback regarding response times and understand the importance of quick support, especially during payroll processing. Your support means a lot to us. Many thanks, Emma @ Employment Hero AS Anu S. Accountant Accounting Used the software for: 6-12 months ### "Good Customer Service" January 7, 2025 5.0 It has been great experience with customer service staff at EH. Pros Great Customer Service Staff Quick Response Cons There are some payroll features which are still not in EH Software. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) We used this For Employment Hero HR Platform Review Source Response from Employment Hero January 10, 2025 Thanks for the positive feedback Anu, we appreciate it. We're glad to hear that you find our customer support team responsive and helpful. Your support means a lot to us! Many thanks, Emma @ Employment Hero AC Aljon C. Bookkeeper Health, Wellness and Fitness Used the software for: 6-12 months ### "Employment Hero Payroll" February 5, 2025 5.0 All good, the support can contacted easily. I can extract accurate reports from the software Pros is easy to use and the payroll reports are accurate Cons None, I am satisfied in using the employment hero Review Source Response from Employment Hero February 20, 2025 Thank you for your review Aljon! We're thrilled to hear that you're finding our payroll feature easy to use and accurate. It’s also great to know our support team has been readily available for you. If you ever need anything, we’re here to help! Many thanks, Emma @ Employment Hero CS Cristina S. HR and Operations Manager Entertainment Used the software for: 2+ years ### "Easy to navigate with all you need from an HR/Payroll Platform" October 24, 2024 5.0 My overall experience with Employment Hero has been good. I’ve been using Employment Hero since 2016, right from their very beginning, and it’s been amazing to see how much they’ve improved over the years. It’s clear that they take customer feedback seriously, which is why I believe it’s so important to keep sharing our experiences. After a five-year break in my career, I returned to work in Australia and switched from another HR system over to Employment Hero and I can see that they have some new features even some of the issues we were facing 5 years ago still there. But overall it's a great system and the customer support normally is immediate and very helpful. Pros Easy to navigate and integrates everything we need. Cons That's there's a lot of settings in both HR and Payroll and sometimes it gets confusing. Also my employees have access to both because in order to use rosters they need access to Payroll and sometimes they are entering timesheets in both systems and overlapping, etc. Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/)[Xero](https://www.capterra.com/p/120109/Xero/) To have everything controlled in one place and because to me it looked familiar as I worked with Employment Hero before. Also to make it easier for employees as the company grows. Review Source Response from Employment Hero January 9, 2025 Thank you for your feedback Christina! We’re glad to hear your experience has been positive overall. Your insights are valuable and appreciated - we’ll keep them in mind as we continue to improve. Thank you for your loyalty since 2016! Many thanks, Emma @ Employment Hero JS Jane S. Executive Assistant Hospital & Health Care Used the software for: 6-12 months ### "Streamlined HR Management with Minor Setup Challenges" October 15, 2024 5.0 My overall experience with Employment Hero has been very positive. The platform is user-friendly and makes managing HR tasks much more efficient, from payroll to employee management. I especially appreciate the self-service features, which empower employees to manage their own information and requests. The compliance tools are another plus, helping us stay on top of regulations. The only challenge we faced was the setup of our complex Enterprise Bargaining Agreement (EBA), which took a bit longer than anticipated. However, once it was properly configured, the system has performed smoothly and reliably. Overall, Employment Hero has streamlined our processes and saved us time. Pros What I liked most about Employment Hero is how it simplifies HR & Payroll processes while offering a user-friendly platform. It integrates everything from payroll to employee management in one place, which makes it easy to handle everyday tasks efficiently. The self-service portal for employees is a great feature too—it empowers staff to manage their own information and leave requests without having to go through HR every time. Additionally, the compliance tools give peace of mind, ensuring we stay up to date with legislation. Overall, it's a comprehensive system that streamlines workflows and saves time Cons The only downside I've experienced with Employment Hero is that setting up our complex Enterprise Bargaining Agreement (EBA) took longer than expected. Due to the intricacies of our specific agreement, the setup process required more time and effort to ensure everything was accurate. However, once configured, the system has run smoothly. This would likely be less of an issue for businesses with simpler agreements. Switched from [AIM](https://www.capterra.com/p/130285/AIMsi/) We switched from AIM Software to Employment Hero to streamline our HR processes and improve efficiency. Employment Hero offered an all-in-one platform that better suited our growing needs, with features like integrated payroll, employee self-service, and automated compliance tools. This allowed us to reduce manual tasks and focus on more strategic HR initiatives, making it a more scalable solution for our business. Review Source Response from Employment Hero October 24, 2024 Hi Jane, thanks for taking the time to share your positive feedback! We're thrilled to hear that Employment Hero has streamlined your HR and payroll processes and that you appreciate features like the self-service portal and compliance tools. We understand the initial setup of your Enterprise Bargaining Agreement took more time, but we’re glad that once configured, the system is running smoothly for you. We appreciate your support - it means a lot! Many thanks, Emma @ Employment Hero KP Kevina P. Accounts Accounting Used the software for: Less than 6 months ### "New User to Employment Hero " December 18, 2024 4.0 Very helpful team, new and exciting features. Pros It's great that new employees can load their details in directly to HR and then it will import to Payroll. Saves manual error. Cons I am finding the reports difficult as they are very different to my old system I used. Switched from [OpenVPN Access Server](https://www.capterra.com/p/159435/access-server/) One of our companies had Employment Hero HR and liked the system Review Source Response from Employment Hero January 9, 2025 Thank you for sharing your experience Kevina! We're pleased to hear that you're finding value in the direct integration between HR and Payroll - it’s a great time-saver and helps reduce manual errors. We're also glad you're enjoying the support from our team and the exciting features. We understand that transitioning to a new reporting system can be an adjustment. If you need any guidance, our team is here to help make the process smoother. Thank you for choosing Employment Hero! Many thanks, Emma @ Employment Hero EC Edwin C. Design Consultant Construction Used the software for: 2+ years ### "Employ a Hero" November 22, 2024 5.0 Employment Hero is such a vital software for companies to employ due to the feasibility and I also like the playful purple aesthetic of the Software. Feels sophisticated and fun at the same time. Pros The interface of Employment Hero is very easy to navigate. Submitting annual leaves to the company I work in through this software is a breeze. Keeping a track of the amount of Leaves I have is very convenient. Additionally I like how it is able to detect which days are considered leave and not. Also I like the ability to see my Pay slips through Employment Hero. Cons The company tried implementing employees interaction within this software, however it didn't function that well. Review Source Response from Employment Hero January 9, 2025 Thank you for your feedback Edwin! We're thrilled to hear that our platform's interface is easy to navigate and that submitting leave and accessing pay slips has been smooth for you. We appreciate your feedback on the employee interaction features. We offer a variety of engagement tools on the platform, and we’d love to hear any additional thoughts you may have to help us improve! Thank you for support, it means a lot to us! Many thanks, Emma @ Employment Hero GD Gwilym D. CHRO Health, Wellness and Fitness Used the software for: 1-2 years ### "Good system as long as you dont need help" October 2, 2024 3.0 Great system, but woeful support, they don't want you to get in touch with them when you need help. Very poor documentation of system which causes frustration and a lot of time wasting chasing answers that don't come easily Pros Great system in terms of system design and intuitive use Cons Support system is woeful, poor training and system documentation, getting support is an act in frustration and one of Employment Hero's worst features. They really make it hard for you to get in contact with them Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Employment Hero Better overall offer, Australian based system that provides policies, contract templates etc Review Source Response from Employment Hero October 9, 2024 Hi Gwilym, Thank you for sharing your thoughts and providing feedback. We’re pleased to hear that you find the system intuitive and well-designed, but we’re sorry to hear about your frustration with our support and documentation. It sounds like there’s a gap between the support resources you need and what’s currently available. To help bridge that gap, we’ve reached out today to get more clarity on what specific support materials would be most useful for you. In the meantime, we’ve added some further resources (including a launch kit) to our Hero Hub. We appreciate your feedback as it helps us improve and provide a better experience for all our users. Thank you again, and we hope to turn this around for you. Many thanks, Rosie @ Employment Hero AM Alyssa M. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Highly Recommend " October 15, 2024 5.0 So far so good, I have had plenty of help from the team, Pros Create seamless onboarding processes for new staff, and helps cultivate better team culture and fosters more synchronicity across our ever growing team. Cons nothing so far, the team have been really helpful Alternatives considered [Deputy](https://www.capterra.com/p/167811/Deputy/) Reason for choosing Employment Hero not as much functionality and feautres that we needed like the learning management platform Review Source Response from Employment Hero October 24, 2024 Thanks for the feedback Alyssa, we appreciate it! We're thrilled to hear you're finding our platform seamless for onboarding and effective in cultivating team culture. Your support means a lot! Many thanks, Emma @ Employment Hero SN Susanna N. Executive Assistant Consumer Services Used the software for: 1-2 years ### "Growing and Learning Together" September 18, 2024 5.0 It's been a sharp learning curve, but appreciate EH's help to educate me on how the system works, how it benefits me and how my company can cut down time and improve better time efficiency Pros Very helpful with initial set up, outstanding customer service. Some glitches here and there but constantly growing and improving the system day by day. I also appreciate that payroll becomes a lot simpler now, especially when they want to get their payment breakdown when it comes to their salary, allowance and commissions. Cons The flowover from the two websites and certain limitations because of the linkage of 2 websites. I would appreciate if more features were available in the app instead of just desktop/website version. Reason for choosing Employment Hero Many of these had a high cost of initial setup or cost per staff was very high. As our turnover was also quite high, we appreciated the flexibility that EH gave us. Review Source SM Sarah M. Payroll Officer Chemicals Used the software for: Less than 6 months ### "Services Payroll Needs" October 23, 2024 4.0 Good. Customer service team have really helped us streamline our payroll processes. Pros Is really does service all your payroll needs and the HR and Payroll Platforms integrate well with each other and other platforms Cons Took a while to figure out how to get support from the support team. Review Source Response from Employment Hero January 9, 2025 Thanks for sharing your experience Sarah! We're glad to hear that the integration between HR and Payroll has been helpful. We appreciate the feedback - it means a lot to us! Many thanks, Emma @ Employment Hero RL Rachel L. People and Culture Manager Biotechnology Used the software for: 2+ years ### "Not an all in one product - you'll still need an ATS and LMS" August 15, 2024 3.0 Pros The Swag app is very easy to use especially for our employees who don't work in front of the PC. It would be great if employees could do everything off the app. Wish it would work for the learning module. The app is not entirely comprehensive. Customer support was awesome. Now it seems harder to actually get to an actual person. You're referred to HeroAI with no way to get passed it to a real person. Cons EH is completely let down by their learning management system which is a GO1 product. GO1 is a nightmare to use. The UI looks dated. Can't easily search for a course you've created. The reports are not useful. To get reports for multiple courses, you have to run one for each individual course. While you're creating a course and your mouse runs off the form, it completely disappears with your form. Amongst other things. The process is not user friendly. Also, the recruitment function in EH is not great so you really need an ATS on top of this. It's not intuitive. You can't preview Word documents so you really need to download every Word CV to have a look at them. Not intuitive in how you move from CV to CV. It's not a all in one system. We also use EH's sister company Employment Innovations for payroll processing. They have made multiple mistakes. When confronted the impression I get is they're always defensive. The attitude is not "No worries, we'll work together and get this sorted" but "it must be something you did". Review Source SA Solomon A. Payroll Mining & Metals Used the software for: 2+ years ### "Use to love it but now its all about the sale" January 3, 2024 3.0 First few years were great, great features and customization. The last couple have seen it deteriorate considerably. To be honest, I wouldn't be to fussed about the other features that were promised, such as dimensions and journals, being a mess if the support and customer service was adequate. Go with one of the others, you'll thank me later Pros It has so much potential or had so much potential. The inhouse customisation was brilliant. Use to have great customer service. It seems like each update they do makes it worse. Definitely not suited to slightly complicated to complicated businesses. I have 15 years experience in payroll and never had so many issues with getting support. Cons Support - Takes days, sometimes weeks for urgent replies in the payroll system. Cannot help confirm compliance when the ATO comes knocking. Basically said too bad so sad. The reporting features are terribly limited, doesn't calculate payments made in same pay periods like Xero and a lot of the other available software. Requires manual calculation of Tax, Super, Leave accruals when doing Adhoc payruns. Leaves room for human error and is thus at risk of none compliance. Reason for choosing Employment Hero We didn't go past Employment Hero because the salesman said it ticked every one of our boxes and the cost was only slightly more. Little did we know, it didn't and with the extra hours required to make it work the cost is much much higher. Switched from [MYOB PayGlobal](https://www.capterra.com/p/254590/MYOB-PayGlobal/) MYOB stopped supporting PayGlobal. Salesman lied about Employment Hero features currently available which were critical to our business. Turns out they are on the list of future possible updates. Takes me an extra 8 hours to correct the "Journal" Review Source JR Jacob R. General Manager Warehousing Used the software for: 2+ years ### "Great on paper but lacking smooth functionality " May 31, 2023 4.0 Relatively good, great concept, aesthetic user interface, clunky functions here and there, setup support for payroll is not helpful. Pros One place to store everything HR, keeps everything quick for onboarding and saves time and resources Cons Setup was painfully long with minimal help especially with payroll. To the point i had to explain things wrong within the system and explain how to fix it. New employees are not forced to complete there induction and policy content to be considered onboarded and can start the job and not have done anything. Review Source Response from Employment Hero June 8, 2023 Hi Jacob, Thanks for sharing your honest feedback. It's great to hear that the platform's helping you to streamline onboarding and HR admin. I can also appreciate that set-up was challenging, so thank you for sharing your experience with implementing the platform. We're working on a number of initiatives to streamline this experience in future and this feedback is vital in shaping this. In terms of the induction and policy content, you should be able to make this mandatory. Please check out our Help Centre for more information: https://help.employmenthero.com/hc/en-au/articles/360004049095-How-do-I-onboard-a-new-Employee-by-Hero-Academy-Training We appreciate your support. Many thanks, Rosie CE Charlie E. Corporate Services Coordinator Consumer Goods Used the software for: 1-2 years ### "Employment Hero was supposed to make our life easier..." March 28, 2023 4.0 Overall, the platform has decreased the amount of time we were spending on the HR & Payroll function, our biggest win was the automation of the onboarding process.We are still struggling (nearly 18 months down the track) with some of the Rule Sets in the payroll function that do not work how they need to - we are manually adjusting some payslips every week.The support team are not very supportive in the first instance. We have been left high and dry and missed the bank cutoff on our pay day on several occasions because of their lack of response - which has meant that 150+ people got paid a day late - not ideal. Once you actually get in contact with a support person, they are generally quite helpful, however, I am still waiting on a response to a support ticket that was placed over 4 months ago - seems its too hard, so they are just ignoring me. Even the Customer Success Manager has not followed it up.New features are rolled out without proper testing - for instance, the paid break feature. It seems that they are intent on creating new features that are not crucial to our business and leaving the core functionality behind.Should have gone with Elmo. Pros The automation - onboarding, leave requests, timesheets, payroll.The app - mobile HR on the go. Cons The implementation phase - we completed as many checks as we could, but as a manufacturing business that has hourly paid & salaried staff, with multiple shifts across 2 sites & a specific Enterprise Agreement, we could not identify every single scenario, so after we rolled it out, there we unforeseen issues that we were just left to deal with. Once the implementation team completed the implementation to their satisfaction, they wiped their hands of us and handed us over to the support team, who never answer the phone and take their time to respond to your queries.The system is not flexible - there are several feature requests that we have put through because it just doesn't work as we need it to. The reporting needs to be better - the graphs are pretty, but I would like to be able to download the data behind them - some reports you can, some you can't. The goals module may work for professional services businesses, but not for manufacturing.The payroll platform reporting also needs to be more flexible - you can only create custom reports on certain things. We need to slice & dice information and the only way to do that is to manipulate it in Excel.The integration of the HR & Payroll platforms. Leave requests & expense reimbursements do not integrate from HR to Payroll. Neither do terminated employees integrate from Payroll to HR - if you terminate someone in Payroll, you have to replicate it in HR, so double-handling.That stupid app SWAG - should never have changed it. Alternatives considered [ELMO Software](https://www.capterra.com/p/161821/ELMO-Software/) Reason for choosing Employment Hero The "integrated" payroll function and the LMS. Review Source Response from Employment Hero May 5, 2023 Hi Charlie, Thank you for taking the time to share your experience with Employment Hero. I'm truly sorry to hear that the implementation phase did not meet your expectations and that you've faced some challenges with our support times too. I've passed on your feedback to our team, who has been working to address and resolve these challenges with you. We take all customer feedback seriously and appreciate your honest review. I wanted to assure you that behind the scenes we're implementing a number of initiatives to improve your overall experience, and feedback like this is crucial to the success of these initiatives. If you have any further concerns or feedback, please do not hesitate to reach out to us. We value your business and appreciate the opportunity to serve you. Many thanks, Anna @ Employment Hero Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.