--- title: "UserLock Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UserLock Software - reviews, pricing plans, popular comparisons to other Access Governance products and more." source_url: "https://www.capterra.com/p/144655/UserLock/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # UserLock Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) UserLock ## What is UserLock? UserLock brings modern identity and access management (IAM) capabilities to on-premises and hybrid Active Directory environments, adding granular multi-factor authentication (MFA), single sign-on (SSO), context-aware access controls, session monitoring, and detailed reporting. The result is low-friction security for users and simple, scalable management for IT teams. Deployed on-premise alongside Active Directory, UserLock sits at the AD authentication layer to help organizations secure and monitor all key access points, including: - Windows logins - Remote Desktop (RDP, RemoteApp, RD Gateway) - IIS sessions - VPN connections - SaaS applications - Windows UAC prompts IT administrators gain real-time visibility and control over user sessions, making it easy to prevent account sharing, limit concurrent logins, and respond instantly to suspicious or risky activity. Comprehensive auditing and reporting support compliance requirements for frameworks such as ISO 27001, HIPAA, and NIS2. ## What is UserLock used for? [Multi-Factor Authentication](https://www.capterra.com/multi-factor-authentication-software/)[Computer Security](https://www.capterra.com/computer-security-software/)[Authentication](https://www.capterra.com/authentication-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 55 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $2 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Identity Management / 2026 Our "Best of" badge program showcases products with the highest ratings... - Authentication / 2026 - Computer Security / 2026 - Identity Management / 2026 - IT Management / 2026 - Multi-Factor Authentication / 2026 - Network Security / 2026 Our "Best of" badge program showcases products with the highest ratings... - Authentication / 2026 - Computer Security / 2026 - Identity Management / 2026 - IT Management / 2026 - Multi-Factor Authentication / 2026 - Network Security / 2025 Do you work for UserLock?[Manage this product listing](https://www.g2.com/products/userlock/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UserLock 4.7 (55) VS. [4.7 (947)](https://www.capterra.com/p/119653/Okta/reviews/) Starting Price $2 Per User, Per Month Starting Price $6 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (55) Ease Of Use 4.6 (931) Value For Money 4.6 (53) Value For Money 4.5 (491) Customer Service 4.8 (52) Customer Service 4.5 (511) ## UserLock alternatives [4.7 (148)](https://www.capterra.com/p/154900/Auth0/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (35)](https://www.capterra.com/p/268487/ManageEngine-AD360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [4.9 (4,886)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144655/UserLock/alternatives/) ## FAQs about UserLock Overview ### Which roles and teams benefit most from UserLock? UserLock is most used by IT leaders, information security managers, and infrastructure teams that need to control and audit Windows account access. Network and systems administrators manage concurrent sessions, enforce authentication policies, and investigate login activity, while IT support staff and consultants troubleshoot user access across client or internal environments. Answer based on 55 reviews Overview ### What company size and industries is UserLock built for? UserLock is for small businesses, which account for 60% of reviewers, and Education Management organizations, its top industry at 13%. It secures onsite and remote access to corporate networks and SaaS applications through on-premise Windows Active Directory identities, while also serving enterprises (24%) and midsize businesses (16%), including IT services (11%) and computer and network security organizations (9%). Answer based on 55 reviews Features and Usability ### What are the key features of UserLock? UserLock includes core multi-factor authentication for Windows sessions, VPN, Wi-Fi, and IIS access, with TOTP/HOTP, push notifications, mobile authentication, and hardware token options. It also provides Active Directory integration, granular access policies, real-time session monitoring, audit logs, and reporting on login times, origins, and devices. Answer based on 17 reviews Getting Started and Support ### How easy is UserLock to set up? UserLock simplifies MFA setup for Windows Active Directory environments, with reviewers often describing installation and configuration as straightforward. Small and midsize IT teams value the guided enrollment, authentication options, and responsive support. SQL Server is required, and some administrators find the documentation or certain cloud and network integrations need clearer setup guidance. Answer based on 17 reviews Getting Started and Support ### How easy is UserLock to deploy? UserLock supports straightforward MFA deployment and user rollout, particularly for small and midsize Windows environments. Administrators describe the configuration interface and policy deployment as accessible, while support helps resolve issues. Some teams encounter unclear deployment error messages, endpoint prerequisites such as Remote Registry, or agent distribution conflicts with antivirus and EDR tools. Answer based on 12 reviews Getting Started and Support ### How much maintenance does UserLock need? UserLock keeps ongoing maintenance light after initial configuration, making it suitable for IT teams with limited administration time. Reviewers describe regular product improvements, sensible updates, and reliable operation, with support available when problems arise. Administrators may still need to manage update installation and investigate occasional agent-distribution issues caused by antivirus or EDR software. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does UserLock offer? UserLock provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for reviewing setup steps and product features at a self-paced pace. Getting Started and Support ### What customer support options does UserLock offer, and how do users rate the experience? UserLock offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as responsive, friendly, and knowledgeable, with quick answers during purchasing, installation, configuration, and ongoing use. Documentation is considered clear and easy to search, while reviewers report that technical questions are explained clearly. Answer based on 13 reviews Features and Usability ### How easy is UserLock to use? UserLock makes day-to-day MFA administration straightforward, especially for administrators managing Windows domains. Teams value its stable operation, granular access policies, logging visibility, and limited ongoing maintenance after configuration. Full adoption requires enrolling each user, while organizations needing ADFS MFA, mature SSO, or biometric authentication may encounter feature gaps. Answer based on 12 reviews ## Features AI summary Based on 861 Access Governance reviews Capterra data shows that buyers of Multi-Factor Authentication rank the following features as their top priorities: - **Two-Factor Authentication** (**75%** of reviewers rated this feature as critical) - **Authentication** (**70%**) - **Secure Login** (**65%**) UserLock supports all three features reviewers rate most highly: **Two-Factor Authentication**, **Authentication**, and **Secure Login**. Together, these capabilities help businesses verify user identities, protect account access, and reduce login-related security risks, allowing teams to maintain stronger access control across their systems. Authentication 4.6 (19) 84.21% of 19 reviewers that rated this feature as important or highly important Verify the identity of users/devices to enable secure access Two-Factor Authentication 4.9 (25) 92.00% of 25 reviewers that rated this feature as important or highly important Extra layer of security that requires not only a password and username but also something specific to that user Secure Login 4.9 (16) 93.75% of 16 reviewers that rated this feature as important or highly important At least a username and password is required to access the system Mobile Authentication 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Verify user identity through mobile devices Access Management 4.9 (17) 70.59% of 17 reviewers that rated this feature as important or highly important Control and manage access to company resources Access Controls/Permissions 4.9 (15) 86.67% of 15 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems UserLock 46 features ### All Features - Access Certification: Verify user access rights within systems to confirm each user has appropriate and authorized access to resources - Access Control: Regulate who can view information within the system - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Management: Control and manage access to company resources - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Data Security: Protect sensitive data for digital privacy - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Mobile Authentication: Verify user identity through mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multiple Authentication Methods: Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics - Network Security: Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources - Policy Management: Create, manage, and track policies and procedures within an organization - Privileged Account Management: Control, monitor, and secure privileged accounts and their access to critical data and IT applications - Push Notifications: Trigger clickable pop-up messages - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Secure Login: At least a username and password is required to access the system - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-Service Access Request: Enable end users to request access or request changes to their account privileges - Single Sign On: Allow users to access multiple services after entering their login credentials once - Threat Intelligence: Information to prevent, understand and identify cyber threats - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Provisioning: Create, modify, disable, or delete user accounts and their profiles across IT infrastructures - VPN: Extend virtual private network over public networks to enable protected information exchange --- Get Advice We can help you find the software with the features you need. Features 4.5 (55) 4.5 Based on 55 reviews ## Pricing Value for money 4.6 (53) Free Trial Basic $2.00 Per User,Per Month Value for money 4.6 (53) 4.6 Based on 53 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (52) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (52) 4.8 Based on 52 reviews ## User reviews Overall rating 4.7 Based on 55 reviews Filter by rating Counts reflect reviews available in this feed. 5(38) 4(16) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful CP Chris P. IT Manager Used the software for: 3-5 years ### "Great for workstation MFA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 Overall they have been easy to work with and the account representatives are responsive and so is the billing side. They make it pretty simple. Pros UserLock meet our need for MFA for some compliance requirements. It's easy to deploy and pretty straightforward for an admin. There are a lot of tools for visibility for logging purposes. It also has granular policies for users that need to be locked down more or less. I felt like their pricing was reasonable. Cons Updates aren't automatically installed and you need to download them from the website and install them manually each time. Not really a problem, just the only thing I can think of. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Support Engineer Used the software for: Less than 1 year ### "Great software, easy to use, good support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2026 Their support technicians were very friendly and helpful - good knowledge base of their own product. From purchasing to installing and configuring, the process was very easy and didn't take much time at all. Pros UserLock is good value for money. Their customer support is very good and their response times great. The system is easy to use and provide other useful tools on top of the multi factor authentication system. Cons The only thing I didn't particularly like with UserLock is that the software requires SQL server to operate. This is just personal preference, however. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Used the software for: Less than 1 year ### "My UserLock experience." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2026 UserLock is a great product and support was always quick to respond. I would highly recommend UsreLock if you are in need of a MFA solution. Pros Excellent product. Top notch support. Great price. Ease of setup and administer. The whole experience from demo to deployment was a good one. Cons I wish I can think of at least one con so my review can be balanced, but I can't think of any at this time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Inconnu Used the software for: 1-3 years ### "Fonctionne très bien" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 5, 2026 Pros UserLock est simple à mettre en œuvre et permet d'augmenter la sécurité des accès sur les machines du parc. Le support est réactif et en mesure de vous dépanner rapidement. Cons Je n'en ai pas rencontré, nous utilisons que la fonctionnalité de base, à savoir un ajout de MFA sur login de certaines machines Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Director Used the software for: 1-3 years ### "Great solution for login MFA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 6, 2026 Setup is very easy - managing and deploying to users has been easy. Not that we have had many issues but support is great - real people that engage well. The update cycle has been good as well; new features make sense and easy to update. Pros Our cyber-insurance provider really wanted us to implement an MFA at login experience. UserLock totally delivers on that need and more. Very cost effective as well - we looked at other options and UserLock is extremely competitive. Cisco Duo is another option but it disables Windows Hello. UserLock lets us keep Windows Hello and just adds an MFA login. Cons A minor quibble - there is a lot of configuration options and many did not apply to our use case. They are easy enough to ignore though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Server Administrator for Used the software for: 3-5 years ### "An Administrators Premire Mangaement Tool! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2019 As a T veteran of over 20 years, I looked everywhere for a tool to regulate logins and nowadays you just can't find one, I was assisted in tailoring the product to my needs, given fair, outstanding pricing and premier support. Other software providers could learn a thing or two from IS Decisions and their support of USERLOCK. Today, I can't imagine being able to as effortlessly manage my users access and provide support without USERLOCK. Pros In a flash, I can control my users login experience, communicate, find/identify users computers and remote in for support. No more searching DNS for IPs or running web filter reports just to identify my users device. I can give different IT team members just the amount of access they NEED to do the job. Reliable! It's just always there for me I can't imagine working without it now. Support for me in the USA is no problem, always professional, timely and knowledgeable. Cons Honestly trying to think of something to list as a con, any issues I ever had were diligently addressed to my complete satisfaction. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Consultant Used the software for: Less than 1 year ### "UserLock Experience" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 5, 2019 Happy with the overall end to end experience. Pros Ease of use Ability to use SQL server for the backend Functionality Good Value for money Cons Good for small to medium size businesses, don't know how it would cope at Enterprise level. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Director Used the software for: 1-3 years ### "Fantastic MFA solution for small/mid-size businesses!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2025 UserLock provides an easily deployable yet highly configurable MFA solution that provides everything a SMB needs to become compliant with two-factor authentication not only for their AD domain, but for OWA and other connections as well. The end user experience is seamless, they just download an authenticator (many users already have one on their phone), scan a QR code and in seconds they're up and running with MFA. UserLock support has been excellent, always quick to respond and they've provided very detailed assistance when we required it (while setting up for OWA for example). 5 Stars for both the software and the support! Pros Simple setup and rollout. Does NOT require changes to Active Directory. Very easy to administrate and maintain for SMBs who need a MFA solution. Cons Configuring for IIS can be a little tricky, but UserLock's excellent technical support reps can guide you through. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Uzair A. Resident Engineer Used the software for: 3-5 years ### "A simple yet reliable real-time user login monitoring and management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 20, 2020 We use this software as primary tool for our implementation of security best practices policy for user login sessions throughout the company. Pros Ability to allow users concurrent logins based on specific requirements like at specific times and on specific workstations. Cons Sometimes user workstation login info does not get updated in Userlock database or it takes more time when workstation is at a remote location. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ivo K. Group Network Administrator Used the software for: Less than 1 year ### "User lock is a great tool with many possibilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 22, 2019 Great sales team, quick support. Everyone in user lock are quick to respond and help with any questions or issues you might have. I do believe its a fantastic product and has massive amount of room to grow. Pros It does all the heavy lifting, collects the logs for all of the events that are used to track user activity. It provides multitude of security features that are easier to use than a dated AD interface. Cons Reporting is slow and poor. Data integrity was a slight issue at a time - Great software dont get me wrong but we were better off coding our own reports from the SQL database - the information is there, there just is not enough flexibility in reports. No web interface with reports - means sending emails and PDF files. In a modern world we thrive to reduce email traffic and give users/admins reports on demand. Again had to build own web interface for on demand reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144655/UserLock/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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