--- title: "UserLock Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UserLock Software - reviews, pricing plans, popular comparisons to other Multi-Factor Authentication products and more." source_url: "https://www.capterra.com/p/144655/UserLock/" page_type: "product" language: "en" --- # UserLock Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) UserLock ## What is UserLock? With UserLock, IT can apply strong MFA granularly across Windows logins, remote desktop (RD Gateway, RDP, RemoteApp), VPN, IIS, SaaS, and Windows UAC prompts. MFA stays lightweight thanks to granular policy settings: - Apply MFA differently on AD users, groups, or OUs - Set different policies by session and connection type - Adjust prompt frequency for each Since UserLock is deployed on-premises, UserLock also maintains MFA in offline (off-domain, no internet) and airgapped scenarios. ## What is UserLock used for? [Multi-Factor Authentication](https://www.capterra.com/multi-factor-authentication-software/)[Computer Security](https://www.capterra.com/computer-security-software/)[Authentication](https://www.capterra.com/authentication-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 55 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $2 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Identity Management / 2026 Our "Best of" badge program showcases products with the highest ratings... - Authentication / 2026 - Computer Security / 2026 - Identity Management / 2026 - IT Management / 2026 - Multi-Factor Authentication / 2026 - Network Security / 2026 Our "Best of" badge program showcases products with the highest ratings... - Authentication / 2026 - Computer Security / 2026 - Identity Management / 2026 - IT Management / 2026 - Multi-Factor Authentication / 2026 - Network Security / 2025 Do you work for UserLock?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.isdecisions.com/&name=UserLock) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UserLock 4.7 (55) VS. [4.7 (944)](https://www.capterra.com/p/119653/Okta/reviews/) Starting Price $2 Per User, Per Month Starting Price $6 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (55) Ease Of Use 4.6 (928) Value For Money 4.6 (53) Value For Money 4.5 (488) Customer Service 4.8 (52) Customer Service 4.5 (508) ## UserLock alternatives [4.7 (144)](https://www.capterra.com/p/154900/Auth0/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (293)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (4,850)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (35)](https://www.capterra.com/p/268487/ManageEngine-AD360/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144655/UserLock/alternatives/) ## FAQs about UserLock Overview ### Which roles and teams benefit most from UserLock? UserLock is most used by IT administrators, network and systems teams, security leaders, and technology executives who need tighter control over user access. These roles use it to enforce session policies, monitor logins in real time, strengthen compliance, and reduce risks tied to unauthorized or shared account activity. Answer based on 55 reviews Overview ### What company size and industries is UserLock built for? UserLock is for organizations securing onsite and remote access with Windows Active Directory, most commonly small businesses at 60% and especially Education Management at 13%. It also serves enterprises at 24% and midsize businesses at 16%, with strong presence in Information Technology and Services at 11% and Computer & Network Security at 9%. Answer based on 55 reviews Features and Usability ### What are the key features of UserLock? UserLock includes multi-factor authentication with TOTP, HOTP, push notifications, USB keys, and smart cards, plus Active Directory integration and policy-based access control. Core features also cover real-time session monitoring, audit logs, connection reports, and remote session lockout, with setup and deployment frequently described as straightforward. Answer based on 17 reviews Integrations ### Which third-party tools and platforms does UserLock integrate with? UserLock integrates with pfSense Plus for VPN access control and MFA enforcement. It connects to this network security platform to add multi-factor authentication to VPN logins, making it a fit for environments that need stronger sign-in protection on remote connections. Answer based on 6 reviews Getting Started and Support ### How easy is UserLock to set up? UserLock sets up quickly for most Windows Active Directory environments, with straightforward installation, configuration, and rollout. Small and midsize IT teams often find deployment simple and admin tasks easy to manage, though SQL Server dependency, clock synchronization for PIN-based MFA, and some documentation or cloud-related setup details can require extra attention. Answer based on 17 reviews Getting Started and Support ### How easy is it to deploy UserLock? UserLock deploys easily in many organizations, with simple configuration, intuitive administration, and support that helps during rollout. Small business and midsize IT teams often describe deployment as smooth, but manual update installation, unclear error messages, and some client-side prerequisites can add extra steps in more complex environments. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does UserLock offer? UserLock provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions support guided setup, webinars cover product topics in a group format, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does UserLock offer, and how do users rate the experience? UserLock offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as quick, friendly, and knowledgeable, with clear communication during setup and later questions. Documentation is often called easy to search and detailed, and reviewers report helpful guidance from sales through installation. Answer based on 13 reviews Features and Usability ### Is UserLock easy to use and manage? UserLock stays easy to manage for most administrators, with straightforward policies, clear logging, and low ongoing maintenance. IT teams and compliance-focused organizations often find day-to-day use simple after deployment, though SQL Server requirements, broader user rollout needs, and some ADFS or SSO limitations can make certain environments less straightforward. Answer based on 12 reviews ## Features AI summary Based on 858 Multi-Factor Authentication reviews Capterra data shows that buyers of Multi-Factor Authentication rank the following features as their top priorities: - **Two-Factor Authentication** (**75%** of reviewers rated this feature as critical) - **Authentication** (**70%**) - **Secure Login** (**65%**) UserLock supports all three of the features reviewers consider most important: **Two-Factor Authentication**, **Authentication**, and **Secure Login**. Together, these capabilities help businesses verify user identities, protect account access, and reduce login-related security risks, allowing teams to maintain stronger access control across their systems. Two-Factor Authentication 4.9 (25) 92.00% of 25 reviewers that rated this feature as important or highly important Extra layer of security that requires not only a password and username but also something specific to that user Secure Login 4.9 (16) 93.75% of 16 reviewers that rated this feature as important or highly important At least a username and password is required to access the system Single Sign On 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once Mobile Authentication 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Verify user identity through mobile devices Authentication 4.6 (19) 84.21% of 19 reviewers that rated this feature as important or highly important Verify the identity of users/devices to enable secure access Access Management 4.9 (17) 70.59% of 17 reviewers that rated this feature as important or highly important Control and manage access to company resources UserLock 46 features ### All Features - Access Certification: Verify user access rights within systems to confirm each user has appropriate and authorized access to resources - Access Control: Regulate who can view information within the system - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Management: Control and manage access to company resources - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Data Security: Protect sensitive data for digital privacy - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Mobile Authentication: Verify user identity through mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Factor Authentication: Request two or more credentials to prove user's identity before granting access to systems - Multiple Authentication Methods: Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics - Network Security: Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources - Policy Management: Create, manage, and track policies and procedures within an organization - Privileged Account Management: Control, monitor, and secure privileged accounts and their access to critical data and IT applications - Push Notifications: Trigger clickable pop-up messages - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Secure Login: At least a username and password is required to access the system - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-Service Access Request: Enable end users to request access or request changes to their account privileges - Single Sign On: Allow users to access multiple services after entering their login credentials once - Threat Intelligence: Information to prevent, understand and identify cyber threats - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Provisioning: Create, modify, disable, or delete user accounts and their profiles across IT infrastructures - VPN: Extend virtual private network over public networks to enable protected information exchange --- Get Advice We can help you find the software with the features you need. Features 4.5 (55) 4.5 Based on 55 reviews ## Pricing Value for money 4.6 (53) Free Trial Basic $2.00 Per User,Per Month Value for money 4.6 (53) 4.6 Based on 53 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (52) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (52) 4.8 Based on 52 reviews ## User reviews Overall rating 4.7 Based on 55 reviews Filter by rating 5(38) 4(16) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent CP Chris P. IT Manager Construction ### "Great for workstation MFA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 Overall they have been easy to work with and the account representatives are responsive and so is the billing side. They make it pretty simple. Pros UserLock meet our need for MFA for some compliance requirements. It's easy to deploy and pretty straightforward for an admin. There are a lot of tools for visibility for logging purposes. It also has granular policies for users that need to be locked down more or less. I felt like their pricing was reasonable. Cons Updates aren't automatically installed and you need to download them from the website and install them manually each time. Not really a problem, just the only thing I can think of. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Stuart B. IT Support Engineer Accounting ### "Great software, easy to use, good support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2026 Their support technicians were very friendly and helpful - good knowledge base of their own product. From purchasing to installing and configuring, the process was very easy and didn't take much time at all. Pros UserLock is good value for money. Their customer support is very good and their response times great. The system is easy to use and provide other useful tools on top of the multi factor authentication system. Cons The only thing I didn't particularly like with UserLock is that the software requires SQL server to operate. This is just personal preference, however. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Serge M. Inconnu Information Technology and Services ### "Fonctionne très bien" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 26, 2026 Pros UserLock est simple à mettre en œuvre et permet d'augmenter la sécurité des accès sur les machines du parc. Le support est réactif et en mesure de vous dépanner rapidement. Cons Je n'en ai pas rencontré, nous utilisons que la fonctionnalité de base, à savoir un ajout de MFA sur login de certaines machines Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Matthew P. IT Electrical/Electronic Manufacturing ### "My UserLock experience." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2026 UserLock is a great product and support was always quick to respond. I would highly recommend UsreLock if you are in need of a MFA solution. Pros Excellent product. Top notch support. Great price. Ease of setup and administer. The whole experience from demo to deployment was a good one. Cons I wish I can think of at least one con so my review can be balanced, but I can't think of any at this time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Michael M. IT Director Marketing and Advertising ### "Great solution for login MFA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 31, 2025 Setup is very easy - managing and deploying to users has been easy. Not that we have had many issues but support is great - real people that engage well. The update cycle has been good as well; new features make sense and easy to update. Pros Our cyber-insurance provider really wanted us to implement an MFA at login experience. UserLock totally delivers on that need and more. Very cost effective as well - we looked at other options and UserLock is extremely competitive. Cisco Duo is another option but it disables Windows Hello. UserLock lets us keep Windows Hello and just adds an MFA login. Cons A minor quibble - there is a lot of configuration options and many did not apply to our use case. They are easy enough to ignore though. Alternatives considered [Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/) Reasons for choosing UserLock UserLock just seems more stable and better integrated with local AD setup. UserLock also allows continued use of Windows Hello for login. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PD Patrick D. Administarteur systèmes Government Administration ### "Simple et efficace " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 6, 2025 Nous utilisons la fonctionnalité MFA de UserLock depuis maintenant 3 ans. C'est un produit simple à mettre en œuvre et efficace. Le support est très réactif et efficace Pros Solution simple et efficace pour mettre en place une double authentification. Pas de blocage des comptes en cas de problème avec l'agent ou la licence Cons Le modèle de licence pénalise ceux qui veulent utiliser uniquement la fonctionnalité MFA de UserLock Alternatives considered [Rublon](https://www.capterra.com/p/183422/Rublon/) [Protectimus](https://www.capterra.com/p/182993/Protectimus/) Reasons for choosing UserLock Moins cher que la concurrence et tout est on premise Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jani S. service manager Facilities Services ### "good and functional MFA solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2025 A very functional solution to bring MFA into a local domain environment cost-effectively. easy setup and use Pros Easy and fast implementation. We got mfa enabled on our local domain and thus secure two-factor authentication for all our servers, workstations and users. Perfect solution for us, because everything is onprem with us. Cons There were a couple of challenges at the beginning, but technical support was quickly provided and the problem was resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG Damien G. Responsable informatique Construction ### "Très satisfait" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 10, 2025 Tres satisfait de cette solution , je recommande pour la mise en place d'un MFA ou pour la surveillance horaire Pros Facilité d'utilisation et de mise en place. Support réactif. Les mise à jour sont régulières et fonctionnelles Cons Tres peu d'éléments négatifs, à part un couac lors d'une mise à jour, mais rapidement résolue. Tout est ok Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB James B. IT Director Law Practice ### "Fantastic MFA solution for small/mid-size businesses!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2025 UserLock provides an easily deployable yet highly configurable MFA solution that provides everything a SMB needs to become compliant with two-factor authentication not only for their AD domain, but for OWA and other connections as well. The end user experience is seamless, they just download an authenticator (many users already have one on their phone), scan a QR code and in seconds they're up and running with MFA. UserLock support has been excellent, always quick to respond and they've provided very detailed assistance when we required it (while setting up for OWA for example). 5 Stars for both the software and the support! Pros Simple setup and rollout. Does NOT require changes to Active Directory. Very easy to administrate and maintain for SMBs who need a MFA solution. Cons Configuring for IIS can be a little tricky, but UserLock's excellent technical support reps can guide you through. Alternatives considered [Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/) [Microsoft Entra Verified ID](https://www.capterra.com/p/267058/Microsoft-Entra-Verified-ID/) Reasons for choosing UserLock UserLock pricing was better for our small firm. UserLock contained all the features we were interested in without a lot of additional overhead that we would never need to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BY bernard Y. Ingénieur Système Computer Software ### "UserLock Une solution incontournable : stable, complète et intuitive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2025 Après avoir testé plusieurs solutions concurrentes, celle-ci s’est imposée naturellement. Le gain de temps, la fiabilité et la cohérence des fonctionnalités en font un outil central dans notre organisation quotidienne. On sent que le produit est en constante amélioration, avec des mises à jour régulières basées sur les retours des utilisateurs. Je recommande sans hésiter à toutes les entreprises qui veulent un outil fiable, performant et agréable à utiliser. Pros L’outil se distingue par sa simplicité de prise en main, même pour des utilisateurs non techniques. L’interface est claire, fluide, bien pensée, et les fonctionnalités sont à la fois puissantes et accessibles. Les intégrations natives sont nombreuses, ce qui évite d’avoir à jongler entre différents outils. Mention spéciale au support client : ultra-réactif, compétent et toujours à l’écoute. Cons Très peu de points négatifs à signaler. Peut-être qu’une personnalisation plus poussée des tableaux de bord serait un plus, mais cela reste un détail tant l’expérience globale est réussie. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144655/UserLock/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Okta vs UserLock](https://www.capterra.com/compare/119653-144655/Okta-vs-UserLock)