# UserLock Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is UserLock the right Multi-Factor Authentication solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144655/UserLock/reviews

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UserLock

4.7 (55)

[View alternatives](https://www.capterra.com/p/144655/UserLock/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of UserLock

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

SB

Stuart B

IT Support EngineerAccounting, 51 - 200 employeesUsed the software for: 6-12 months.

“The system is easy to use and provide other useful tools on top of the multi factor authentication system.“

March 9, 2026

MP

Matthew P

ITElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months.

“I wish I can think of at least one con so my review can be balanced, but I can't think of any at this time.“

January 26, 2026

JS

Jani S

service managerFacilities Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months.

“A very functional solution to bring MFA into a local domain environment cost-effectively.“

August 29, 2025

JB

James B

IT DirectorLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years.

“UserLock support has been excellent, always quick to respond and they've provided very detailed assistance when we required it (while setting up for OWA for example). “

May 27, 2025

SB

Stuart B

IT Support EngineerAccounting, 51 - 200 employeesUsed the software for: 6-12 months.

“Their support technicians were very friendly and helpful - good knowledge base of their own product.“

March 9, 2026

## Showing most helpful reviews

Showing 1-25 of 55 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Bob B.  
Server Administrator for  
Education Management  
Used the software for: 2+ years

### "An Administrators Premire Mangaement Tool! "

January 9, 2019

5.0

As a T veteran of over 20 years, I looked everywhere for a tool to regulate logins and nowadays you just can't find one, I was assisted in tailoring the product to my needs, given fair, outstanding pricing and premier support. Other software providers could learn a thing or two from IS Decisions and their support of USERLOCK. Today, I can't imagine being able to as effortlessly manage my users access and provide support without USERLOCK.

Pros

In a flash, I can control my users login experience, communicate, find/identify users computers and remote in for support. No more searching DNS for IPs or running web filter reports just to identify my users device. I can give different IT team members just the amount of access they NEED to do the job. Reliable! It's just always there for me I can't imagine working without it now. Support for me in the USA is no problem, always professional, timely and knowledgeable.

Cons

Honestly trying to think of something to list as a con, any issues I ever had were diligently addressed to my complete satisfaction.

Review Source

JB

James B.  
IT Director  
Law Practice  
Used the software for: 1-2 years

### "Fantastic MFA solution for small/mid-size businesses!"

May 27, 2025

5.0

UserLock provides an easily deployable yet highly configurable MFA solution that provides everything a SMB needs to become compliant with two-factor authentication not only for their AD domain, but for OWA and other connections as well. The end user experience is seamless, they just download an authenticator (many users already have one on their phone), scan a QR code and in seconds they're up and running with MFA. UserLock support has been excellent, always quick to respond and they've provided very detailed assistance when we required it (while setting up for OWA for example). 5 Stars for both the software and the support!

Pros

Simple setup and rollout. Does NOT require changes to Active Directory. Very easy to administrate and maintain for SMBs who need a MFA solution.

Cons

Configuring for IIS can be a little tricky, but UserLock's excellent technical support reps can guide you through.

Alternatives considered

[Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/)[Microsoft Entra Verified ID](https://www.capterra.com/p/267058/Microsoft-Entra-Verified-ID/)

Reason for choosing UserLock

UserLock pricing was better for our small firm. UserLock contained all the features we were interested in without a lot of additional overhead that we would never need to use.

Review Source

SB

Stuart B.  
IT Support Engineer  
Accounting  
Used the software for: 6-12 months

### "Great software, easy to use, good support"

March 9, 2026

5.0

Their support technicians were very friendly and helpful - good knowledge base of their own product. From purchasing to installing and configuring, the process was very easy and didn't take much time at all.

Pros

UserLock is good value for money. Their customer support is very good and their response times great. The system is easy to use and provide other useful tools on top of the multi factor authentication system.

Cons

The only thing I didn't particularly like with UserLock is that the software requires SQL server to operate. This is just personal preference, however.

Review Source

EM

Eli M.  
IT Consultant  
Insurance  
Used the software for: Less than 6 months

### "UserLock Experience"

February 4, 2019

3.0

Happy with the overall end to end experience.

Pros

Ease of use Ability to use SQL server for the backend Functionality Good Value for money

Cons

Good for small to medium size businesses, don't know how it would cope at Enterprise level.

Review Source

MM

Michael M.  
IT Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "Great solution for login MFA"

December 31, 2025

5.0

Setup is very easy - managing and deploying to users has been easy. Not that we have had many issues but support is great - real people that engage well. The update cycle has been good as well; new features make sense and easy to update.

Pros

Our cyber-insurance provider really wanted us to implement an MFA at login experience. UserLock totally delivers on that need and more. Very cost effective as well - we looked at other options and UserLock is extremely competitive. Cisco Duo is another option but it disables Windows Hello. UserLock lets us keep Windows Hello and just adds an MFA login.

Cons

A minor quibble - there is a lot of configuration options and many did not apply to our use case. They are easy enough to ignore though.

Alternatives considered

[Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/)

Reason for choosing UserLock

UserLock just seems more stable and better integrated with local AD setup. UserLock also allows continued use of Windows Hello for login.

Review Source

CP

Chris P.  
IT Manager  
Construction  
Used the software for: 2+ years

### "Great for workstation MFA"

March 19, 2026

5.0

Overall they have been easy to work with and the account representatives are responsive and so is the billing side. They make it pretty simple.

Pros

UserLock meet our need for MFA for some compliance requirements. It's easy to deploy and pretty straightforward for an admin. There are a lot of tools for visibility for logging purposes. It also has granular policies for users that need to be locked down more or less. I felt like their pricing was reasonable.

Cons

Updates aren't automatically installed and you need to download them from the website and install them manually each time. Not really a problem, just the only thing I can think of.

Review Source

MP

Matthew P.  
IT  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "My UserLock experience."

January 26, 2026

5.0

UserLock is a great product and support was always quick to respond. I would highly recommend UsreLock if you are in need of a MFA solution.

Pros

Excellent product. Top notch support. Great price. Ease of setup and administer. The whole experience from demo to deployment was a good one.

Cons

I wish I can think of at least one con so my review can be balanced, but I can't think of any at this time.

Review Source

JS

Jani S.  
service manager  
Facilities Services  
Used the software for: 6-12 months

### "good and functional MFA solution"

August 29, 2025

5.0

A very functional solution to bring MFA into a local domain environment cost-effectively. easy setup and use

Pros

Easy and fast implementation. We got mfa enabled on our local domain and thus secure two-factor authentication for all our servers, workstations and users. Perfect solution for us, because everything is onprem with us.

Cons

There were a couple of challenges at the beginning, but technical support was quickly provided and the problem was resolved.

Review Source

Uzair A.  
Resident Engineer  
Oil & Energy  
Used the software for: 2+ years

### "A simple yet reliable real-time user login monitoring and management"

January 18, 2020

4.0

We use this software as primary tool for our implementation of security best practices policy for user login sessions throughout the company.

Pros

Ability to allow users concurrent logins based on specific requirements like at specific times and on specific workstations.

Cons

Sometimes user workstation login info does not get updated in Userlock database or it takes more time when workstation is at a remote location.

Review Source

Ivo K.  
Group Network Administrator  
Luxury Goods & Jewelry  
Used the software for: Less than 6 months

### "User lock is a great tool with many possibilities"

January 18, 2019

5.0

Great sales team, quick support. Everyone in user lock are quick to respond and help with any questions or issues you might have. I do believe its a fantastic product and has massive amount of room to grow.

Pros

It does all the heavy lifting, collects the logs for all of the events that are used to track user activity. It provides multitude of security features that are easier to use than a dated AD interface.

Cons

Reporting is slow and poor. Data integrity was a slight issue at a time - Great software dont get me wrong but we were better off coding our own reports from the SQL database - the information is there, there just is not enough flexibility in reports. No web interface with reports - means sending emails and PDF files. In a modern world we thrive to reduce email traffic and give users/admins reports on demand. Again had to build own web interface for on demand reports.

Review Source

RM

Renato M.  
Responsable et prestataire informatique pour plusi  
Computer & Network Security  
Used the software for: Less than 6 months

### "RemoteApp pas totalement supportée "

May 16, 2024

4.0

Tres bonne expérience J'ai dans un prime abord essayer de faire foncionner le MFA de Microsoft mais les contrainte sont trop élevées et la mise en service très et trop complexes.

Pros

Simplicité d'instalation et d'utilisation Outil complet et convivial Support de la langue française Suport en français

Cons

RemoteApp demandrait un peut plus d'attention car il est de plus en plus utilisé dans les application métiers hébergées L'adhésion au MFA devrait pouvoir se faire au moins pour le HTML5. C'est juste la redirection sur le formulaire d'adhésion qui ne se fait pas. Je suppose que c'est peu de travail pour corriger ce comportement.

Reason for choosing UserLock

Plus simple Ainstaller et a utiliser Plus d'informations

Switched from

[Microsoft Azure](https://www.capterra.com/p/16365/Azure/)

Mise en service trop complexe. Complexité d'utilisation

Review Source

PA

Pablo A.  
Consulting and deployment  
Information Services  
Used the software for: Less than 6 months

### "User Lock nous à aidé a proteger la surface exposé de face a internet"

March 18, 2024

5.0

Le déploiement est simple ainsi que la configuration et maintenance du service.

Pros

Simplicité de déploiement et compatibilité totale avec les services cruciales de nos clients. Simplicité de mise en place pour les utilisateurs et service d'aide intégré dans le processus d'enregistrement. Rapporte une couche de protection de la surface exposé vers internet. Nous donne une vision claire des accès, leur état de sécurité et la capacité de verrouiller en temps réel les menaces.

Cons

Pour l'instant je n'ai pas encore rencontré une limitation par à port nos besoins.

Switched from

[Microsoft Entra Verified ID](https://www.capterra.com/p/267058/Microsoft-Entra-Verified-ID/)

Notre premier client nécessitant MFA ne remplissait pas les conditions préalables pour installer le logiciel qu’il avait choisi.

Review Source

RE

Reda E.  
CTO  
Marketing and Advertising  
Used the software for: 6-12 months

### "Bon rapport qualité prix pour mettre en place la MFA"

January 6, 2023

4.0

Pros

Implémenter facilement et rapidement l'authentification multifacteur sur nos serveurs

Cons

Le système fonctionne avec un code PIN généré par des application style Google authenticator. Cela nécessite une vrai synchronisation des horloges, sinon, on peut se retrouver bloqué. Une validation sur le téléphone mobile sans passer par un code PIN aurait été un plus. Ne fonctionne pas avec mes équipements réseaux, mes pages web, ...

Switched from

[Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/)

Intégration avec mes équipements réseaux, mes pages web, des applications tiers (PAM360, ...)Validation sur le téléphone mobile

Review Source

BM

Boris M.  
Responsable IT  
Higher Education  
Used the software for: 2+ years

### "Excellent retour d'expérience"

February 27, 2025

5.0

Une excellente expérience depuis près de 10 ans. Le service commercial à l'écoute, réponse rapide et très sympathique.

Pros

Simplicité d'installation, de configuration et d'utilisation. Ce produit est idéal pour la sécurisation de notre infrastructure.

Cons

Aucun souci à signaler. Nous renouvelons notre confiance

Review Source

VR

Vincent R.  
Responsable informatique  
Plastics  
Used the software for: Less than 6 months

### "Très bon retour d'expérience !"

December 2, 2024

5.0

Très bonne expérience avec un relationnel privilégier avec le service commercial qui est à l'écoute. Support technique très bien.

Pros

Simplicité d'installation et de configuration. Les outils mis à disposition pour gérer, surveiller les comptes.

Cons

Rien de particulier. Installation moins aisé de la solution Anywhere.

Switched from

[Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/)

Plus simple a utiliser et gestion local.

Review Source

SA

Stéphane A.  
Responsable informatique  
Accounting  
Used the software for: 1-2 years

### "Un outil de MFA français avec un bon rapport qualité/prix"

April 8, 2024

5.0

Pros

Simple à déployer et à utiliser, l'éditeur développe régulièrement des évolutions du produit.

Cons

Sincèrement, je n'en vois pas, j'ai eu des interrogations sur des fonctionnalités qui m'ont été clairement expliqué par le support.

Review Source

LM

Luca M.  
Travail de diplôme sur ISDecisions  
Education Management  
Used the software for: I used a free trial

### "Mise en place pour un travail de diplôme sur l'authentification forte"

September 22, 2022

5.0

Pros

Cette solution a offert un excellent support de la première prise de contact à la fin de l’installation. La documentation est très bien faite et simple de recherche. Toutes les fonctionnalité mise à part le facteur biométrique qui devrait arrivé sous peu sont présents. Que du positif !

Cons

Uniquement le manque d'une application disponible.

Review Source

ML

Mathieu L.  
RSSI  
Food Production  
Used the software for: Less than 6 months

### "Solution MFA pour l'Active Directory"

November 15, 2022

4.0

Pros

Il est très simple à installer et à déployer.

Cons

Quelques petits bugs lors de l'ajout d'un poste à protéger. Un redémarrage est fortement recommandé.

Review Source

PD

Philippe D.  
RSI  
Education Management  
Used the software for: Less than 6 months

### "Avis SI Groupe ESEO"

April 13, 2022

5.0

Pros

Système d'Authentification MFA personnalisable

Cons

Modèle de licences un peu aléatoire (comptage)

Review Source

bY

bernard Y.  
Ingénieur Système  
Computer Software  
Used the software for: 6-12 months

### "UserLock Une solution incontournable : stable, complète et intuitive"

May 22, 2025

5.0

Après avoir testé plusieurs solutions concurrentes, celle-ci s’est imposée naturellement. Le gain de temps, la fiabilité et la cohérence des fonctionnalités en font un outil central dans notre organisation quotidienne. On sent que le produit est en constante amélioration, avec des mises à jour régulières basées sur les retours des utilisateurs. Je recommande sans hésiter à toutes les entreprises qui veulent un outil fiable, performant et agréable à utiliser.

Pros

L’outil se distingue par sa simplicité de prise en main, même pour des utilisateurs non techniques. L’interface est claire, fluide, bien pensée, et les fonctionnalités sont à la fois puissantes et accessibles. Les intégrations natives sont nombreuses, ce qui évite d’avoir à jongler entre différents outils. Mention spéciale au support client : ultra-réactif, compétent et toujours à l’écoute.

Cons

Très peu de points négatifs à signaler. Peut-être qu’une personnalisation plus poussée des tableaux de bord serait un plus, mais cela reste un détail tant l’expérience globale est réussie.

Review Source

PD

Patrick D.  
Administarteur systèmes  
Government Administration  
Used the software for: 2+ years

### "Simple et efficace "

October 6, 2025

4.0

Nous utilisons la fonctionnalité MFA de UserLock depuis maintenant 3 ans. C'est un produit simple à mettre en œuvre et efficace. Le support est très réactif et efficace

Pros

Solution simple et efficace pour mettre en place une double authentification. Pas de blocage des comptes en cas de problème avec l'agent ou la licence

Cons

Le modèle de licence pénalise ceux qui veulent utiliser uniquement la fonctionnalité MFA de UserLock

Alternatives considered

[Rublon](https://www.capterra.com/p/183422/Rublon/)[Protectimus](https://www.capterra.com/p/182993/Protectimus/)

Reason for choosing UserLock

Moins cher que la concurrence et tout est on premise

Review Source

VB

Vassili B.  
opérations  
Construction  
Used the software for: 2+ years

### "Utilisation de Userlock depuis 3 ans. "

May 22, 2025

5.0

Le logiciel est facile d'accès, transparent pour les usagers, et réhausse rapidement le niveau de sécurité sur les ouvertures de session.

Pros

ergonomie simple multiples options permettant de s'adapter à tous les cas d'usage Réactivité du support

Cons

Affichage graphique du temps de session pas paramétrable Distribution de l'agent parfois capricieuse en fonction des antivirus / EDR

Review Source

JN

Jerome N.  
Responsable informatique  
Medical Devices  
Used the software for: 2+ years

### "Sécurisation des accès"

April 16, 2025

5.0

Très bonne expérience. Répond à nos besoins de sécurisation des accès aussi bien des postes de travail que des serveurs.

Pros

Le déploiement et la configuration sont simples. Interface intuitive et rapports complets. Support réactif et en français.

Cons

Pas de point négatif après plusieurs années d'utilisation UserLock couvre nos besoins.

Review Source

RH

Rida H.  
RSSI  
Arts and Crafts  
Used the software for: 2+ years

### "Bon produit"

May 14, 2025

5.0

Pros

niveau de Sécurité support technique conviviale pratique

Cons

rien a dire

Review Source

SM

Serge M.  
Inconnu  
Information Technology and Services  
Used the software for: 1-2 years

### "Fonctionne très bien"

January 26, 2026

5.0

Pros

UserLock est simple à mettre en œuvre et permet d'augmenter la sécurité des accès sur les machines du parc. Le support est réactif et en mesure de vous dépanner rapidement.

Cons

Je n'en ai pas rencontré, nous utilisons que la fonctionnalité de base, à savoir un ajout de MFA sur login de certaines machines

Review Source

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