Who Uses This Software?

Smartsheet's intuitive online project management app is used broadly across organizations to track and manage diverse types of work, which means buyers can be front-line managers, senior execs or IT.


Average Ratings

248 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $14.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Smartsheet.com
  • www.smartsheet.com
  • Founded 2006
  • United States

About Smartsheet

Smartsheet is the collaborative work management solution that many of the worlds largest construction companies rely on to stay productive, communicate among far-flung teams, and document every step of every project. Smartsheet delivers increased project efficiency and accountability by streamlining communication and documentation **Best Business App of 2014 - Evernote Platform Awards **Gartner Cool Vendor 2015 - Project & Portfolio Management


Smartsheet Features

  • Bid Management
  • Billing & Invoicing
  • Change Orders
  • Commercial
  • Contract Management
  • Contractors
  • Document / Photo Management
  • Incident Reporting
  • Job Costing
  • Job Scheduling
  • Lead Management
  • Permit Management
  • Residential
  • Selection Sheets
  • Subcontractor Management
  • Submittal Management
  • Supplier Management
  • Task Management
  • Timesheets
  • Warranty / Service Management

Smartsheet Reviews Recently Reviewed!

116d733e0f98ebc4e458704fa18efdf0

Great Product... Easy to Use... Highly Recommended!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Smartsheet is a nice blend of project management and spreadsheet software. File attachment (discussions, pictures, various documents) is easy be it from a desktop or a tablet. Alerts and update requests are easy to setup as is conditional formatting. Creating web forms for easy to use end user interfaces to Smartsheet has been wonderful and very easy to deploy.

Cons: IOS application could be a bit better. Need better functionality. Price is a bit expensive considering it is just a online excel sheet.

Overall: Allows project teams to stay on task and keep track of "things to do". It allows management an easy way to track progress!

All in all, I love it.

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Smartsheet can be used like any other spreadsheet application, but it offers a lot of other interesting features that set it apart from programs like Excel. It is truly a whole-package software, combining interactive spreadsheets with basic project management functions, web forms and templates, and ingenious crowdsourcing capabilities.

Cons: Smartsheet's calendar view is pretty useful in general, but be warned that it can only display a certain number of tasks/events at a time. If you have a very full schedule, you may not be able to see the full picture without opening up another window.

If spreadsheets and a reminder program had a child.. .this would be it!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to share without interruption, adding reminders and documents for future follow up, tasking staff

Cons: License requirements for administration, and not having full access to all features if you are just an end user

Smartsheet review

Nov 15, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Device independence and cloud storage allow for full-team collaboration without purchasing extra copies of an application. Ease of use - very similar to Excel in functionality while operating as a database. Collaboration - easy to use simultaneously as other team members, track changes, and maintain up to date info.

Cons: I would like it even better if a file were able to have several sheets, like in Excel Clunky in its reporting - not a lot of flexibility to play with the data without completely redesigning the report. There are no graph functions for dashboards yet.

5449fc4540575c050ae76666fe361ff0

Great sharing spreadsheet solution

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Quick and easy templates that we could easily share both internally and externally to clients. Easy to teach and roll out to scale within a mid to large size organization

Cons: It is not as robust as Excel and there were a lot of features that I would consider table stakes that weren't present. Especially rolling up details from multiple forms in single line entries on the primary sheet

7c36994cd7313487ef5b69cd6dc0f8c8

Great program

Nov 14, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: This is another program some one referred me to use. So far its been easy to learn. I like the fact I can log in with my google account.

Cons: While it is not the worst, I don't like that the program is part of the web browser- I do wish there was a way to open it in a separate window.

Great system to manage a complex project across users and departments

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This is a great system to manage team projects and tasks. There are many features within spreadsheets and other tasks that make this manageable.

Cons: It is difficult to access on mobile devices, which perhaps could be improved. Sometimes the permission and systems to assign those permissions.

Simple but yet very functional project management

Nov 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Inexpensive project management. Easy to share with other people and collaborate, while keeping the cost at a minimum. Nice Excel like interface with very fast learning curve.

Cons: Not easy to link tasks together so that they are related when schedule is changed, although I read that this will be improved shortly. Lacks the more advanced features of Project, but then again if you need Project this might not be the product for you. But it will fit the bill for most small project management or when managing multiple small projects.

Overall: Project management with easy online collaboration between people involved. Good pricing for a small company.

Smartsheet has been a very good product for us to date. The ease of creation and deployment of wed-forms has been awesome. The integration between Smartsheet and other cloud-based products such as Google apps was a perfect fit for us.

Nov 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Smartsheet is a nice blend of project management and spreadsheet software. File attachment (discussions, pictures, various documents) is easy be it from a desktop or a tablet. Alerts and update requests are easy to setup as is conditional formatting. Creating web forms for easy to use end user interfaces to Smartsheet has been wonderful and very easy to deploy.

Cons: The application found on the IOS and Android apps are not the same functionally as found via the browser interface on Windows. This has been very limiting for our field users.

Easy to use and super powerful

Nov 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Talk about spreadsheets made easy and still very powerful! We were introduced to this through a client to manage their lead data. What an amazing tool! We are now integrating into our processes to manage our data and easily create reports.

Cons: I can't seem to find anything very wrong with this tool. There is a slight learning curve, but if you're at all familiar with spreadsheets, you'll be just fine!

Great product, multitude of uses!

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to be able to see the same information in many ways, with a simple click. It is very easy for everyone to understand. It has many formatting options, that anyone can use.

Myself and my staff are on the same collaborative page at all time. We know exactly who is doing what and meeting deadlines

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I love Smartsheet to manage my team projects, reports, meeting, etc. It's the best among few products such DaPulse that I have tried. Highly recommended

Pros: Interface: The interface is so easy to navigate. Ease of use: Smartsheet various tools are very intuitive and easy to use

Cons: Haven't gone beyond basic level to evaluate the cons. But for non-profit org like us price is a bit steep

The Quickest Way to Support a Project or Initiative

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet Business allows project teams to stay on task while provide reports and dashboards to higher ups. Smartsheet has an extensive library of templates that facilitate ease of use and collaboration. You can also easily create forms to capture data quickly.

Cons: The only drawback to Smartsheet Forms is that form data is not dynamic and pretty basic. Also, there is a significant price difference between the Business and Enterprise Editions which can prevent companies from using their existing Active Directory or SAML-based authentication from integrating with Smartsheet.

This is what a spreadsheet should be

Nov 09, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartsheet allows you to do things that you could never do in other spreadsheet tools. You can easily collapse rows, use color-coding and add formatting and style that make it easy to visualize and track your data.

Cons: Like any complex tool, there can be a bit of a learning curve, but it is definitely worth it because there is so much functionality that you can't get elsewhere.

Overall: Great way to track and visualize data.

I use it to monitor my teams sales. Its easy and available even on my phone.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like its ease of use; its platform and the fact that I can keep up to date with my team's sales. I like it.

Cons: I would like more intensive classes. Im not a pro with computer prohrams but I am I'd say, a typical user. If I had more classes i think that I'd put smartsheets to even better use.

stay organized

Nov 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: the ability to assemble a gant based on tasks with due dates. Also you can create new projects and easily share them with teammates

Cons: I dont like the templates available. All of the promos seem to have great use of the system, but its confusing how we get our login to work the same.

Overall: organization and access for my superiors to track my progress

Really organized

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It keeps the team well organized and on task. We work in different areas and we can customize it to our preference.

Cons: I wish it fit on one screen instead of having to scroll to multiple columns. I would also like too access via phone.

SmartSheet is a great way to stay organized when several people are collaborating on the same project.

Nov 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: SmartSheet is currently being used to manage builds in our manufacturing department, track calibration and tools, as well as track inconsistencies of any incoming materials before they get used in a build. It is a fantastic management tool and can be used in diverse ways. Highly recommend this software.

Pros: Several people can update sheets at the same time and changes are logged. Sitting down and using SmartSheet without ever having any training, I was up and going within minutes. The filters are easy to set up and work great to sort out lines and information. Great product!

Cons: Setting up reminders could be a little easier. For instance, if I would like to set up a 30, 60, and 90 day reminder, it is unable to do so. The working screen could be a little larger. When you are working with several columns, it is somewhat tedious to maneuver.

Great for use on sharing documents

Oct 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I used this to share items with auditors and it worked great because we could both work in it the same time and upload files to each other. It made the back and forth incredibly easy and kept it outside of Outlook.

Cons: It sometimes had trouble loading and would freeze up sometimes when you had a lot of data loaded into it but it wasn't common.

Overall: I think this was great! Simple sharing of files made easy!

I've used this product in both for-profit and non-profit circumstances and found it very adaptable.

Oct 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: I'd like it if Smartsheet could link more effectively to Google calendars.

Pros: Ease of setting up workflows/projects with links and dependencies, and the ability to re-order and filter views

Cons: I found the flexibility with producing reports was a little constrained. For instance, when I wanted to change the print layout.

Professional customer service! Easy to get ( tech savvy) people to use.

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Cuts down on paper. Excellent collaboration with other staff. Video workshops are readily available.

Cons: A little on the pricey side. Difficult for non-computer users to digest. Takes a while to learn all the tips and tricks.

Incredibly useful for project management

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Used the template to build project management solution for my team of 30. Able to see to which team members are overloaded with task, which tasks are on schedule, and the entire project timeline. Was able to speed up projects by keeping on time. Very easy to use and good tutorials to start.

Cons: Working in the environment online was a change from similar offline software, but once the change was made there has been no going back.

Overall: I learned new ways to get teams up to speed with the project, including how to budget time of non-work hours.

Application Developer

Oct 13, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I mostly liked that I could get others to sign up and view the same work space that I was viewing quickly. I was able to set the permissions for the other users quite easily for what they could access.

Cons: I least like the naming conventions and the navigation. It is hard to quickly go to something as it is usually under a tab you would not assume it to be under.

Overall: Easy to start.

Smartsheet has been a decent tool for our group. We use it in a pseudo-project management way.

Oct 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good repository for group information with features for attaching supporting documents and communication on updates to goals.

Cons: The layout and the sorting features could be better. It is cumbersome to move around the sheet and the permissions can be restrictive without the sheet creator realizing what parameters they have setup.

Overall: Group benefits on projects. Timeline documentation. It is one more place to keep information.

Good experience - a little confusing to use, but relatively easy and very useful

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The features and functionality. There were many options to customize the product to my needs and the project's needs. I also loved the online helps, especially the training videos. I also loved the function of the gantt charts and timelines.

Overall: Good project management with time controls and gantt charts. Easy to delegate tasks.

Project management made easy

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This made it very easy for me to produce Gantt and other charts, share, and print. Collaborate on projects, track tasks. This is my go-to day to day activity keeper, which ensures I am meeting my daily, weekly, monthly targets.

Cons: Took me a little while to get a hang of all the features (some of which I am still not completely clear on). This is a powerful tool that can get lots done (don't think that is a con) but you have to take the time out to learn how to use it properly.

Good tool to track your team projects.

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: One can easily keep track of the project, investigate issues behind delay, share files and create spreadsheets. It is easy to use and a good value for money.

Overall: I am extremely satisfied with this software. I have been using it since a long time for all of my team projects.

Smartsheet is great for reporting and see different reports.

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ability to pull specific reports with Smarsheet. I also like that we can upload our templates or create a "sheet". The functionality of creating sheets is exceptional.

Cons: There is a bit of a learning curve when it comes to certain sheets. There is so much potential it becomes hard to sometimes see things further out.

Overall: While creating sheets there it really helps ask the right questions up front.

The software is great and I find more and more uses for it every day

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how it allows me to use the spreadsheet format that I'm comfortable with and how it allows me to generate reports that help me quickly focus on things that need my attention

Cons: It takes some time to learn, but only because it has so many features. Like I said before, I find new uses for it every day

Smartsheet helps share information and workflows with a simple interface

Sep 29, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Exceptionally simple to track tasks in a spreadsheet-type layout that allows for easy customisation. Consistent support provided in the form of emails that prompted usage of existing and new features that weren't being utilised. Notifications regarding changes and due-dates worked well.

Cons: Very few drawbacks, apart from the interface being too simplistic at times, with equal weighting (in size and space) given to all tasks - meaning differentiation beyond highlighting the task or action was difficult.

Overall: Were able to share pertinent info and deadlines amongst other partners with actions marked off easily.

We use Smartsheet in a variety of ways to track projects, progress and people

Sep 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This feels like Excel on steroids. We are able to expand fields to include more details in certain categories. We also use it to monitor progress on individual tasks.

Cons: Perhaps this is something that has to be customized for each user, but I wish alerts and actions were done automatically. Sometimes the formatting seems a bit clunky as well.

Smartsheet is a great project management tool

Sep 18, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ability to share sheets with others. Smartsheet also has a lot of templates to choose from when creating a new sheet or report, which make things go a little quicker. Able to to create multiple dependencies within on sheet.

Cons: Can be difficult to learn all there is about Smartsheet. Can be difficult to figure out what type of sheet/report you need. Does not show where someone else on your team is on the sheet in real time.

Overall: This software has greatly helped us track our current and past job requests, and also report on those requests.

Simple and straight foward

Sep 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartsheet is very straight forward and easy to use. It is great for creating project schedule and sharing those schedules with internal and external teams.

Cons: Not robust enough to use for resource management or process workflow. It also is not good for keeping track of documents that are apart of the project.

It's like Excel on acid! You can program, rearrange, share, hide, expand any the fields.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: versatility! We use it for everything. We create workflows and track projects. We make schedules and collaborate. We use them for planning and creative brainstorming.

Cons: Only the admin can create new pages in the plan. Others can create new pages, but they will get a 30 day trial version. Our whole staff can see whatever I share with them, but they have to ask me, as the admin, to create the new sheet so it falls within our monthly plan.

Smartsheet is an easy, collaborative tool

Sep 12, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is feature-laden for the compartmentalization of WBS and task components. The reporting is nice and allows the PM to stay present data to several group levels.

Cons: The "sheets" concept is not intuitive to me. A sheet can be several things, I suppose, but I would have liked to have seen Project Plan spelled out more clearly. Also, it is not as easy to use this tool for project initiating decisions and complex portfolio management as other products I have seen.

Managing a project of any size or venture this tool can add benefit

Sep 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its design has familiarization to excel and therfore for the most it doesnt matter the technical ability of your organisation everybody knows excel. BUT of course this isnt which means you get an intuative tool with all the power to manage and record on projects in on online accessible place.

Cons: Would like to see the data captured turned into some dash boarding or metric scorecarding that can be provided on a scheduled - email push basis to stakeholders

Overall: Tracking
Monitoring
Control
Agility
Transparency

Great tool, but somewhat limited spreadsheet capability (for those who go crazy with spreadsheets)

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Solid support, fairly frequent updates, spreadsheet-based project management with collapsing hierarchies and the ability to reference "children" in formulas

Our department is stocked with spreadsheet junkies, so it's the perfect way to visualize our projects

Cons: Of course I can never think of an example when asked, but there've been a few times when I've tried to perform a function that I just can't do with SmartSheet. I do some pretty weird stuff with spreadsheets though, so I'm not totally turned off. It's a minor con, but I do occasionally hit brick walls

Overall: The same as any project management tool, with the added benefit of it being spreadsheet-based. We can coordinate what we're doing, keep up-to-date with each other, and keep track of long-running projects

Great cloud-based PM software.

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Love that I can make a hierarchical spreadsheet complete with notifications and attachments per line.

Cons: Although you can collaborate with team members on a sheet, you must manually refresh the page to see their changes.

Smartsheets made it possible for our company to track project schedules.

Sep 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Similar to excel. Easy to duplicate existing templates or choose from several existing templates. Easy to export in various different formats.

Cons: Not 100% compatible with integration into our other softwares. Would like to see a better Gantt chart/schedule view with graphs rather than spreadsheets.

Overall: This software allowed our company to make preliminary schedules for our construction projects in a user friendly way.

Smartsheet is an amazing tool to keep projects moving along!

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet is my all time favorite marketing software! Not only can you include and integrate project management, sales and other departmental functions but for marketing alone Smartsheet allows you to easily manage campaigns, events, content calendars, website and allows for initiative tracking (i.e. - results). Within each of these functions, you can assign users who are in charge of projects, enhance the internal communications by parties seeing where one is in the process and collaborate amongst many different departments. It truly allows for multiple business functions to be able to come together in one place for a strong marketing, sales and project management platform.

Cons: Smartsheet can operate very slowly when there is a large amount of data in a certain sheet. It decreases the strong user experience and also can make the process more cumbersome at times. The sheets can also be deleted with one click of a button and never be recovered again so you have to be mindful of your actions on the sheet and know all users who are using the platforms have been properly onboarded.

Overall: Smartsheet allowed me to personally increase the project management aspect of my role. It also allowed me to quickly and efficiently manage and update campaigns, content calendars and other key pieces of our marketing organization to keep projects moving forward.

Good PM software but a little overwhelming

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall, Smartsheet has proven to be a useful tool that I am able to use for managing projects.

Pros: Realtime updates, plenty of tools to choose from, quick access to attachments and comments, pricing is in line with similar software

Smartsheet is slow and does not hold up to par with many information systems.

Aug 23, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: Smartsheet can be customized in many areas and can be learned fairly quickly. The layout works decent for our company.

Cons: Smartsheet can be very slow when it holds a lot of data. It can also be completely deleted with one push of a button.

Easy to use!

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Smartsheet has really helped develop our business into a smooth working environment! Keeping track of numerous properties on one system we can all communicate, even always on the go, their app is easy to use and super convenient!

Pros: It is easy to use and helps keep our company organized even on the go! With so much information, documents, and photos saved we have finally found a way to keep things simple and efficient.

Cons: With so much information and documents saved at times it can run a little slower but overall a well developed software.

Glitchy and can overload once you have a lot of information, but good software for project management

Aug 17, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to organize and edit to your needs. Some functions and filters allow for ease of use and for good organizational procedure.

Cons: At times, the software will shut down due to overload / too much information to load. Crashes computer sometimes, loses information. Does not allow for multiple people working on a shared sheet more than one at a time without issues in saving

Smartsheet is a gem....

Aug 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Wish I had this program 10 years ago.

Pros: Easy to implement. Reasonable cost. Online help and tutorials. Does take a little time to learn how to use its full functionality but worth the effort. If you're an excel user you will be ahead of the game.

Cons: Nothing really comes to mind except some features take time to discover. Like any other program there is always room for improvement but Smartsheet is a winner.

Smartsheets was extremely easy to use.

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With smart sheets, I was able to use it for just about everything. I liked that I could keep track of multiple contracts and deadlines.

Cons: I did not find anything that I liked least. I found the software to be quite easy to use and didn't have any problems.

Overall: I liked everything about this software and would definitely recommend it to everyone.

Makes Project Management easy!

Aug 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I really liked how I could create templates for our projects, enabling me to streamline the process and immediately get our client deadlines into full view. I also REALLY loved being able to see how people's time is managed between projects. At Jettison, we strongly believe in work/life balance - so 100% loading someone was never an option. Having that feature allowed me to take a look and re-plan or assess ways to lessen a team members load without effecting overall deadlines.

Cons: Our company was eventually too small for Smartsheets. It was harder to assess the value of the product with the amount of products we were putting into. Don't get me wrong - we loved using it, but once we started to shrink, it seemed there were easier ways to manage our smaller projects.

Scheduling projects

Aug 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: So easy to add to, alter, add notes, and at a quick glance I can see if a project is behind schedule

Cons: I would like be able to comment on the gantt. cells. also to get more options of project status in graph formats,

Super easy to use!

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and I love the feature that you can create a form and use it for surveys or other forms to be sent out.

Cons: Lacking some of the shortcuts that excel has but otherwise super easy to use and export into an excel sheet.

Smartsheet - Smart Indeed

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very similar to Excel so it is quite easy to learn. You can actually learn on the go even if you don't know how Excel works. It helps to collaborate with others easily and it has features that are needed for project management and nothing more. Easily applicable to all the sectors.

Cons: There are not many complaints but for the fact that they are not that eye-candy. Certain modern project management tools like Wirke, Biteable are more eye catchy and flashy compared to smartsheet.

More excel friendly environment

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Add more functionality in form design

Pros: Excel friendly environment, ease to understand. Customization made simple. More templates helps to develop

Cons: Forms are not configurable. Database connectivity missing. Html friendly form design is missing. Need more sample videos.

Nothing to fault

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: works as it should. non techy people can get started right away and see an immediate positive improvement to their productivity. do away with two D spreadsheets.

Pros: collaboartaion visibility ease of use functionality simple project management

Recommendations to other buyers: can not recommend highly enough

A mediocre resource

Jul 19, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: We keep our project management data here and we can share docs and tasks as a group. Seem to have other functions that we don't use but could be useful at some point.

Cons: Ease of use and functionality is mediocre. Interface can be cumbersome, scrolling difficult if you have many columns. Not intuitive at times.

Deceptively complex

Jul 18, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: One benefit that some other task management services don't offer is that you can assign a task to multiple people, and/or group a project of many steps and assign each step to a different person. It's also very easy to identify the tasks assigned to a particular person, or tasks for a full project - it's easy to sort and filter to view only the information you need.

Cons: One of the biggest problems is its stability. Mondays seem to be the worst - the service runs terribly slow and sometimes you can't even log in, and of course Mondays are the day when everyone needs access the most, to remind them what projects are at the top of the list for the week. It's also got a fairly high learning curve.

Overall: Our office has become more efficient now that we can manage all our tasks in one location.

Smartsheet Made My Requests Easier

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have to enter in requests in order to have commercials run, and before I was using a system that would not allow me to enter the requests in anywhere but the same computer. Now I can enter in a request from anywhere making me more mobile.

Cons: Sometimes it's a little hard to navigate because when I need to add a "note" sometimes I can't find it right away and worry I didn't leave one.

Project Planning Made Easy

Jul 15, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Subscription services for software are a very effective way to get tools into the hands of businesses quickly. Smartsheet is a conceptually great service competing head to head with Microsoft Project 365. I believe annual contracts for the service should be available at a much reduced rate. In our business environment every penny counts, and recurring expenses are the nemesis of budgeting.

Pros: Feature rich product in an easy to use frame. xxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxx

Cons: Cost xxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxx ccccccccccccccc ccccccccccccccccccccccccccc

It's super easy to use and it helps you keep track of large amounts of data

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that it allows you to collaborate with others. In a business setting, you're always looking for ways to organize large amounts of data and this is definitely the software to use.

Cons: I honestly can't think of any cons. It keeps my team and I organized and we all know where to go look for data that we need.

amazing project tool

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: a cloud based project management tool, collaborative, lot of features (alert, reports, discussions, attachments) the best project management tool ever!

Cons: this tool is really excellent, just the concurrent access of different users could be a bit better as google spreadsheet

Overall: easy to use, plenty of smart features!

Clear and simple

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Open this software and your ready to go! We used it to document procedures for a major clinical research organization. Even the non-tech savvy leaders loved it!

Cons: Like all software, anyone with a "fear" about "messing things up" will feel some reluctance when using this tool.

Overall: In this environment, we were able to detail specific technical procedures in a easy to understand way. SmartSheet ended up being a fabulous training and process tracking tool.

Efficient PM Capabilities

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Each department is able to interact with the same project, collaborate efforts, report updates, and gather information that may impact their schedules. From a PMO perspective, we have an eagle-eye view of progress and can forecast gaps in scheduling, overallocation, and if we need to enhance governance across projects. This tool has served many purposes for our company and we are regularly finding new ways of improvement.

Cons: I wish the integration with Harvest software was better to help gain a full view of project progress in one program.

Affordable collaborative tool for small teams

Jun 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Our team adopted this almost 2 years ago and are still using it extensively. Not everyone in the organization likes the tools and some refuse to get on it, but those of us who use it have found it a valuable tool for collaboration within our team and also between several departments.

Pros: Ease of use - very similar to Excel in functionality while operating as a database. Collaboration - easy to use simultaneously as other team members, track changes, and maintain up to date info. Data links to Excel make complicated spreadsheets/dashboards link to collaborative site easier.

Cons: Clunky in its reporting - not a lot of flexibility to play with the data without completely redesigning the report. There are no graph functions for dashboards yet. Editing sheets that are linked to other sheets sometimes causes errors in links or reports because of small changes in headers, or similar.

It's an easy to use platform with really good cross functionality

Jun 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The mobile app is great. I can check, create, or modify without having to be in front of my computer.

Cons: I have experienced downtime with Smart sheet, which really limits what me and my team can do in real time, when the site is down.

Smart Sheets help me as a project manager. It simplifies sharing and corrdinating tasks.

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It allows me to easily share sheets and coordinate with various stakeholders. I like the online access. I am able to set up access to users outside my organization.

Cons: Wish there was easier way to intergrate with other software. There is always concerns with data hosted in the cloud.

Overall: Ease of use. Able to access online.

Easy task management software. Easy rollout and use for users.

Jun 12, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. Easy tracking of tasks for entire team.
2. Easy to share.
3. Mobile App is convenient and easy.

Cons: 1. Does integrate with DMS.
2. Does not allow for complicated task management in the spreadsheet format.

Overall: More team collaboration

Smartsheet is a life saver for functionally disorganized people like me!

Jun 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to organize, assign and track tasks, especially on collaborative projects involving multiple team players.

Cons: There is a learning curve to the interface that takes quite a bit of time to get adjusted to but that's a very minor aside.

Overall: Smartsheet has cut down tremendously on missed deadlines, bottlenecks, backlogs and general headaches!

Just as well to create an excell sheet and save the money.

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It works like excel so it is pretty easy to get used to. I like the undo feature which is a good tool.

Cons: The cost. The cost per license is high considering most of the work can be in a collaborative folder. When it comes to resource updating usually the pm does this anyway.

Smartsheet offers way more than Excel

Jun 09, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartsheet is a great way for multiple people to access and track data. It's useful to assign and track tasks.

Cons: This is a robust software and does require a good amount of training. I haven't utilized the training videos so I can't speak to those as helpful or not.

Excellent Cloud Spreadsheet

Jun 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has an excellent set of features and functionality. Customer support answered my questions quickly. We had a test SmartSheet up and running within minutes.

Cons: The only downside that I found is at the moment it hosted solely in SmartSheet's online server. For most people this will not be an issue, but we have internal requirements that mandate storage of certain must be on-premise.

Overall: The feature set is very good. It took minutes to set up a test spreadsheet with more bells and whistles than we had using Excel within SharePoint. The questions we had about the product and how it functioned were answered very quickly. The up stream management mandated we keep the data on premise due to the sensitivity of the data we were processing. Otherwise we would have selected in a heart beat.

Easy to use product

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Smartsheets is easy to use and is helpful for tracking. We like being able to switch to calendar view and seeing a list of upcoming projects.

Cons: I don't like that there's no way to export to Excel. Sometimes we want to send information to someone who doesn't have permission or a login to Smartsheet and when we copy and paste to Excel loose any color coding or other formatting to the text.

Very user friendly way of collaborating with a team

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy way to keep track of projects, and collaborate with team members without having multiple versions of a document out there

Cons: I would like it to have more admin settings to have people only view or edit certain parts of a document

Overall: Collaboration, project tracking, synchronizing calendars, notifications on changes

Great place to share information

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I like the ability to share documents with clients in a clean and concise environment. Smart sheet provides that.

Cons: Sometimes when I want to update a document with new information, it's a little cumbersome to reupload.

A very powerful project management tool

Jun 07, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I am a part of several projects in my company. Smartsheet helps me to keep a track of all the projects that I am involved in. I can now easily measure the progress of each of my projects.

Cons: There are still some features that are not included in Smartsheet. And sometimes the software hangs.

Solid Project Management

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very easy to set up and manage projects pretty immediately, especially for those used to utilizing spreadsheets. Great sharing and collaboration, milestones, etc.

Cons: With so many options for project management, there are other mostly equally robust options at a lower price.

Overall: I have several clients that use this software, so being able to work through projects in an environment that they are familiar with is extremely helpful rather than starting from scratch.

Easy to use for simple Construction Management Tasks

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ability to use this for creating my own procurement log for submittal tracking. It is also great that I can incorporate project schedules created in Microsoft Project and be able to make adjustments on the go through the app.

Cons: I find it difficult to access features or capabilities. I wish there were more videos on their websites or through other resources which could help.

Easy tool to share data with your team

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: We have a small team but we need to coordinate inventory and booking of sales and we can smartsheet to do this. Having a shared spreadsheet is also handy for one off projects and tracking. Smartsheets extra features like gant charts are also handy for quick visuals of status of items.

Cons: We really like this software but we are now having more difficulty using it with a larger team. This comes down to mistakes being made while entering or forgetting to update data

Overall: Coordination with both internal and external team

Organization Tool

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that you can create different projects with due dates and assignments and are able to mark them complete

Cons: There are so many controls to add, but they make it so confusing. I wish they gave more page layout options

Similar to a cloud-based Excel

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can take my Excel sheet and create a cloud environment for my project management needs. I work on virtual teams and it is the perfect solution to plan all my marketing activities. I love the reminder feature so that I can add automation and not have to remember to send 100 emails!

Cons: Sometimes I need a little bit more control than what I can get with SmartSheet but I've always found a work around method to accomplish my tasks.

Overall: Seamless project management in a cloud-environment

A great project management tool that allows you to access and track your tasks from any device.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Coming from primarily using Google docs to do my project management and file sharing, I found Smartsheet to be extremely helpful and made it easier to manage multiple projects and tasks at once. The templates were excellent and all levels of my team were able to engage in tracking/input. I also really like that it connects with DropBox to share large files.

Cons: The fact that the price was only one dollar different in price points between the individual and team (up to 50 people) subscription.

Excellent uses and Mobile friendly

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smartsheets is very easy to use. We love the portability and the cost versus other big name software.

Cons: There are a few functions like "Totalling" that would be a great addition. Also, if they could get some of the conditional formatting functions so it was easier to create, it would be great.

Overall: There are several uses for this one software. It does spreadsheets and schedules. Its hard to find software that can do several things and not specific to one function. We like to be able to customize everything and this works great for us.

Not exactly what I'm looking for as a Facility Manager

Jun 06, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Its pretty easy to use, I do like the ease of scheduling. I like that you can share the software and everyone is able to see it.

Cons: It's not a Facility Management software. I need something that can track my needs and inform me when certain things are due for maintenance.

Beneficial in the type of work I do.

May 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to navigate, set up folders, and sheets, labeling, sharing, sending updates, and user friendly.

Cons: Not being able to copy and paste when sending messages. Having to first save an attachment to my computer so I can drag it onto a line item.

Ease of Use, Price, and useful Program Management features make Smartsheet a Winner.

May 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The salesperson/customer relationship manager was VERY responsive and knowledgeable, which really locked-in our organization's decision to go with Smartsheet.

Pros: Ease of use (VERY Excel-like. like Excel on Steroids!), price for a limited number of users (under a grand for 3 annual fully-licensed users), and better-than-average online formal training and in-program help references.

Cons: Some training is outdated (over 3 years old), some basic aesthetic functionality (like setting default fonts) is unavailable, but most especially... this software vendor responds to Feature Requests with a mildly annoying standardized reply: "Hello (Customer name), Thanks for contacting Smartsheet Support. I've marked your vote for this feature on our enhancement request list to be considered for future development. We appreciate your input! Kind regards, (Smartsheet Employee name) Smartsheet Support

Dump Google Sheets and Excel - SmartSheet makes you look smarter!

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Whether you start with their suggested templates or create a sheet of your own, SmartSheet makes communicating sheet style information easy and efficient. Share the sheet, and set updates for changes. You can publish the sheet out for use in a web interface, export to PDF and even Excel and Google, if you can't live without those. Simple, great for sharing, and great for Gantts!

Cons: Being an Excel guru, it took me a bit to figure out how they were handling formulas. If you are doing some heavy number crunching and if statements, may want to stick with Excel.

Great and easy to easy product

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy access. Easy collaboration. Easy to learn. There are also a lot of help services. I was able to learn the software in less than an hour. Whenever I had a question, I was able to search it and find an answer within 2 minutes.

Cons: The product could have more features. The report function is very useful, but I wish I could customize it more into a comparable chart. I would also prefer if I could change the colors of the bars in the gantt chart.

Easier Project Management

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easier to use, looks a lot like Microsoft Excel so it is not as "scary," and it seems to be more than scalable for the types of projects we are needing assistance.

Cons: While not a huge impediment, the minimum licensing requirement was a bit irritating when we needed to have access for a longer period to "try out."

Smartsheet helps keep me organized and on task

Apr 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration with Outlook so I can upload a task received in an email so information is all in one place and I can set alerts so I don't miss a deadline.

Cons: Sometimes some of the features are difficult to understand.

Overall: I have been using Smartsheets for a couple of years. We have been able to embed price sheets for online website that are dynamically updated; use sheets to collect RSVP for events and have the totals linked to a sheet that totals and sends alerts to several people for follow up. The feature of linking to Outlook makes it so easy to add a task to a sheet without ever having to leave Outlook. New features are released often and keep improving the product. I would highly recommend Smartsheet.

Recommendations to other buyers: Sign up for their webinars or watch the videos to learn all of the new features when released. Also take time to look at templates for ways to use the sheets in your industry.

Great collaboration tool

Apr 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great for collaboration

Cons: Information can be tampered with

Overall: Smartsheet is great for group collaboration especially when there is distance between people. The only downside is that someone could tamper with a document and the wrong information could be relayed to the group.

I use Smartsheets to organise multiple construction projects and communicate, collaborate , delaget to the team

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the update forms, ability to create a link to my sheet, automatic gant chart and calendar view, ability to attache and comment on each row.

Cons: There is not much i do not like about it. I wish the duration of the projects in project sheets can be set in hours vs days.

Easy to use

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: What makes Smartsheet so awesome, is that you can create a system that conforms to the way you do business / communicate. Most other softwares require the user to follow the system they have designed. For me, I like the ability to create my own system with the tools provided.

Pros: Ability to customize to meet specific needs / communicate between sheets / Organize data & control visibility

Cons: Is not able to link up with quickbooks or similar software. It would be nice if there was a way for the system to communicate with accounts payable. Ultimately, thats not a deal killer for me.

Great for organizing, collecting & sharing information!

Apr 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Relatively easy to use with many functionalities! We use Smartsheet almost daily to collect and share info in our organization.

Cons: Takes a little long to learn how to use it and there is still a lot of features that I know Smartsheet has but I don't know how to use.

Used Smartsheet for task tracking and management

Apr 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet majorly helped on cross team collaboration and real time sharing. It helped us to centralize our project plan document, where teams from the different geographical location were able to contribute. Gantt chart view provided a great way to visualize our project plan, identifying the allocations, deliverable, due dates against tasks as well as people. Resource management view helps to manage resource usage, identify any effort variance and any person who is allocated more than available time.

Cons: One area which needs improvement in smartsheet is shared allocation, which needs to be in two way - first the ability to assign the same task to two different resources, second have a particular task by means of % allocation.

easy to use and very helpful to tract contractors

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: we can tract contractors and get total hours they work on each job. we can also see if they're car is present at the job site scheduled.

Cons: though we cannot look back and see if they were there at time they clocked in. I would love to have something like a pic on job site when they clock in and they leave

great basic cloud project plan with basic functionality and ease of use

Apr 17, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: easy to use and has basic functionalities, easy to share and update by multiple people who has license to view or edit, export to excel features that I use a lot.

Cons: not able to assign multiple resources to one task without duplicating the same task. Not able to see different roles and permissions. Integration with JIRA is not technically possible due to internet security concern.

Nice PM tool

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: We use this for almost all of our projects - creating and sharing sheets is very easy. Common templates are provided and easy to follow; can be very detailed if you'd like. Tab view is also easy to read and intuitive.

The Right Solution

Apr 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Smartsheets has been a very versatile tool throughout not only our department but company-wide. The ability to store all information surrounding projects within the smartsheet like attachments and comments.

Pros: The amount of Collaboration that can happen The row functions The ability to give access to others outside of smartsheet

Cons: lacks real time editing like google sheets. Doesn't Auto-Save (you have to actually save the sheet whenever you update it) Sheet space is limited, 10,000 rows and it states you have exceeded the maximum amount of rows

Great software for project schedules

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The project sheet template with predecessors, duration calculation, and Gantt view. Also the collaborative features and ability for non-licensed users to collaborate

Cons: You cannot put more than one resource in the assigned to cells.

Overall: We use this product as an alternative to Microsoft Project for more junior project managers. The Project Sheet template offers automation through dependency and duration settings, without the complication of resource calculations. The best part is the collaborative features and the ability for non-licensed users to participate as collaborators.

Recommendations to other buyers: Great for PMs who don't like the complication of MS Project. However, be prepared that to live without the resource calculations for individual tasks.

SmartSheet rocks!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for all levels of staff, yet sophisticated enough to track large projects.

Overall: I selected this software as we needed a solution that would be easy to implement with all level of staff. The interface is very easy to use and we have seen adoption of this software increase. Staff often share their experience with co-workers and we have increased our discipline with timelines and deliverables.

Director of Project Management

Mar 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Our team really likes SmartSheet due to the features, functionality, and ease of use. And because it is cloud-based, information can be reviewed anytime, anywhere.

Pros: We really like the flexibility, transparency, rich feature set, ease of use, and integrations that this solution provides.

Cons: I wish that a task can be assigned to more than one resource. Currently, this is not an option.

Very helpful

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We had a project with many people contributing and this has helped us to keep track of things very well.

positive first experience

Feb 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: My first experience with Smartsheet, and it is positive. We are currently using it for a large project and it has been well received by our client. Both us and them continue to find more ways to make use of the functionality.