# TripSpark Fixed Route & Paratransit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TripSpark Fixed Route & Paratransit the right Public Transportation solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144674/TripSpark-Fixed-Route-Para/reviews --- TripSpark Fixed Route & Paratransit 4.4 (8) [View alternatives](https://www.capterra.com/p/144674/TripSpark-Fixed-Route-Para/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TripSpark Fixed Route & Paratransit Ease of use 4.1 Customer Service 4.5 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Michael D. Transportation Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Review from User/Administrator" December 17, 2021 5.0 Customer service is awesome! \[SENSITIVE CONTENT\] have been extremely responsive to our needs and requests for service. They are always on top of the issue, see where we need to correct our settings or errors and help us resolve issues quickly, to keep us moving. Pros Ease of setup customers, the integration of the notification and Web-Portal services. Riders love being able to schedule their own rides, via web. These new services has drastically cut down on riders that don't show for their rides. Cons We would like to see more notifications on the dispatcher side of the software, when Portal rides are added, deleted, to help with efficiencies. Would like to see rides that are past the set time, change color on the screen so dispatchers can see them readily easier than searching through all vehicle screens. Reason for choosing TripSpark Fixed Route & Paratransit We have other software vendors that we use for different areas within the department, that have similar versions of this type of software. However, we have been using this for over a decade and have found it evolves with our needs and use it for multiple operations on the campus and medical campus to solve our needs. Review Source DDK Dee Dee K. Transit Operations Supervisor Transportation/Trucking/Railroad Used the software for: 2+ years ### "Para transit use only" October 9, 2023 5.0 Pros Do not use the Fixed Route services. Paratransit we use for scheduling and building manifests Cons Difficult for new users to get the hang of. Review Source CS Corene S. Management Analyst Government Relations Used the software for: 2+ years ### "Very Disappointing" June 18, 2024 2.0 Very disappointing I don't understand why there is no communication on your end. Pros None. you are the only company I have to pester to get a quote or product and I don't have the time in my schedule to do your job. I have 5 buses down loosing revenue because I don't have farebox tickets. The Fareboxes will be without warranty in July and there is nothing I can do. Cons Communications is poor, quotes take at least a month. When you receive a PO I have to hound to get product Have been waiting 2 months for Farebox paper tickets and a quote for warranty for the fareboxes. falling on deaf ears all the way to upper management. Review Source SR Shannon R. Transit Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Medina County Public Transit Director" December 20, 2021 5.0 My overall experience with TripSpark has been positive and the staff has always been helpful with customer support and applicable questions. Pros The software product allows our team to effectively maintain records and schedule clients for multiple trips. Cons There is a less than desire learning curve for those users that haven't used this type of software. Review Source SH Semia H. Deputy Associate Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Move to Automation" September 22, 2020 4.0 Pros Since moving to a cloud-based paratransit scheduling software the Transit team has been able to receive timely updates and responses during system outages. The TripSpark Customer Care team is responsive and knowledgeable. Cons Not really a least, but moving from a manual to automated system was hard for the team. Review Source BB Bob B. Supervisor of Finance and Administration Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "TripSpark review" December 22, 2021 4.0 eight out of ten Pros The Reporting was very all encompassing, very detailed and easy to use. Cons The Integration with Streets was slow, cumbersome and isn't truly integration as common entries are required in both systems. Reason for choosing TripSpark Fixed Route & Paratransit Pricing/Integration Review Source RD Randy D. Senior IT Professional II Used the software for: ### "Excellent " March 31, 2016 5.0 We've been using the software for 5 years. the start up was challenging, but once we got everything going the performance and support has been excellent Review Source LS Lisa S. General Manager Used the software for: ### "If not TripSpark then who. Long term user of Trapeze. Software that gives exactly what you need " March 31, 2016 5.0 I wouldn't trade tripSpark for anything else. I am completely satisfied. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.