Who Uses This Software?

Tour Operators offering Tailor-made tours for individuals travellers, who have agreements with wholesalers, DMCs, GDSs, etc, providing XML flows.


Average Ratings

11 Reviews
  • 5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • eMinds
  • www.tailormadetour.biz/
  • Founded 2000
  • Italy

About TailorMadeTour

TailorMadeTour is an innovative all-in-one, powerful and time-saving tech tool. It allows Tour Operators to create complex FIT tailor-made tours in few clicks and get real time quotations for multiple services with one single click. Book all the services with one single click, through one single tool. Send automatically generated, personalized documents to your customers. Connect with your suppliers via XML in real time. Platform integrated with +60 suppliers.


TailorMadeTour Features

  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

TailorMadeTour Reviews Recently Reviewed!


IT Manager of JETSET a french Tour Operator based in Paris. Member of Gastaldi's group in Italy

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: After a long search in the market and some tests with several other softwares, we finally have found a customizable tool that can satisfy our needs: Tailor Made Tour.
The tool had to answer to the needs of 3 different markets : ITALY / FRANCE / USA.
The tool has been adapted to our specifications, after a very intense partnership and many meetings,
The flexibility of the solution combined with a very reactive staff help us in our daily work.
We have worked to offer a powerfull B2B to our customers and have added some specifics matters.
Regarding the "A la carte" point of View, for me, this software is the best system to handle numerous quotations.

Cons: We, in JETSET, have a global digital approach and we need that the tools that we are using, follow our needs that evolve daily with th market.At this level regarding the quotation no doubt that Eminds and Tailormade Tour is the best solution to propose. But regarding the confirmation process they are still some difficulties to climb to reach the target.
The support and development teams are really engaged to help in our daily work and to face the difficulties that we can encounter. They want to offer the key of the success by an agile approach,

Vendor Response

by eMinds on April 03, 2018

Thank you Arnaud, We appreciate your opinion and your words: our partnership becomes everyday stronger and we are glad to stay close to you everyday, satisfying your needs. As you said, flexibility, an agile approach and an easy-to use tool are our key concepts, in order to give you an even more powerful platform. We appreciate your suggestions: as you know, our attention is always focused on how we can improve our tool and our meetings, our daily experience with Jetset, is precious to let TailorMadeTour always be the best solution for your daily work. Thank you so much, Arnaud!

very useful technology for our job..helps us improve business

Feb 21, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: it helps us to save time in our daily work. The itinerary looks nice and the travel agencies appreciate it. It helps us to do more quote daily so also to confirm more bookings. Give us access to lots of avaibilities.

Cons: The fact that it is not always as flexible as i wish it to be.
Exemple : agents from my team and me would like
1/to be able to reverse the complete itinerary just with one button
2/have not to refresh the quote before we duplicate it
3/ too much refresh...takes time...we sometimes have to refresh even before we finish the quote, we should be able to decide when to refresh
4/ still some issue with resort fees
I know that on our side we still have some work to do also regarding bookings and vouchers.
we wish that when we book it doesn't do one res per hotel. It's easier for us and for the supplier as Rocky to have all res on the same reservation number for the same client. We would like to be able to add internal ref on our reservation so that this res shows on the suppliers statement for our accounting purpose.

Vendor Response

by eMinds on February 27, 2018

Thank you very much Nathalie! We have really appreciated your feedback and your suggestions! Our aim is to improve and to to do things always at our best. We will consider your suggestions in order to make TailorMadetour more perfect and flexible. Since more than 10 years, our customer's opinion leads the way for our daily job and future developments: we highly care for our Customers. Thank you Nathalie.

A Great find for our company

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We were looking for quite some time for a company able to customize an XML solution for us in order to regroup our different suppliers on one platform in order to create fast and complex itineraries for our clients. Goal , create easily a new itinerary, fast, catching our prices in real time and giving us the possibility to change quickly the quote in case of date change, routing change... We needed the platform in french and english. So they have done it. We have now a working solution to manage our quotes, to book all services with one click and generating our vouchers for the different services.
They have a great customer support modifying continuously the platform in order to accommodate our requests of improvements to fit our special business needs. Our itineraries vary from a week till 60 days of travel.
Great team and easy to work with :) they are listening to their customers.
Thanks Eminds - Olivier / America Voyages.

Vendor Response

by eMinds on September 29, 2016

Thank you so much Olivier! It is also thanks to your precious suggestions that TMT is growing and adapting to your business. We care for customization of our solutions because we highly care for our Customers! Thank you Olivier.

Very convinient tool for a la carte bookings

Mar 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Really convenient

Cons: I wish more stability

Overall: Our experience with TailorMadeTour is overall positive : it suits our needs since we personalize every itinerary. Doing a quote is now really quick, easy to amend and to book.

It take few months to make it work correctly and configure the back office as we need but the Emind team is helpful.

Vendor Response

by eMinds on March 26, 2018

Thank you Loreline. We appreciate your words. Since three years, our business relation is based on a mutual growth: as well as eMinds has improved and updated its tool, Visiteurs has changed its way of working, thanks to our platform. Our aim is to let your daily job easier and faster! Everyday we stay close to our customers and your suggestions lead our future developments. Thank you so much Loreline!

Very easy to create trip to send to client with e-minds.

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Pros: The facilities to use the software and the rapidity to do an offer are the thing that I like most.
Very easy also if we need to change the date or to add one day more for example, the software move everything for one day if you add the day in the middle of the planning trip.

Cons: Maps are not always correct, and when a city need to be added is not automatically.
When we put a manualy stop, the Kilometer are wrong.

Overall: The Benefits of the software are definitely the rapidity to create a trip that you can send to your client. Certainly can improve, but it is in the good way.

Vendor Response

by eMinds on March 22, 2018

Thank you so much Bruno. We are glad to see that Siel Canada is growing , thanks to our tool. Our R&D division works everyday, in order to make our platform always updated, according to your needs and suggestions. Thank you Bruno!

Wonderful tool to create and book a complex tour

Jun 27, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: The way you can modify very easily your itinerary and relaunch the search

Cons: I'd like to have improvements after the booking so that we do not have to go back to the suppliers' websites to modify or enhance our bookings.

Overall: TailorMadeTour is a great tool to optimise the needed time to create and book complex itineraries. Instead of connecting to tons of independant website you just have to perform a single search.

Vendor Response

by eMinds on September 29, 2016

Thank you very much David for your precious feedback. We are working constantly at implementing new features and improvements and your help and support in this operation is highly appreciated!

A powerful cooperation with eMinds

Sep 02, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: TailorMadeTour is an advanced software platform that helped us to realize a truly dynamic packaging system. Our customers (BtoB) are able to access the whole range of our Tour Operator products, with an ease and standardized interaction.
Main keypoint are:
- the creation of the package is driven by the system. this means no errors
- build-in packages ready to be quoted
- rates and availability in real-time
- a standard xml encoding, that make easy to create new connectors
- eMinds supports us like an actual partner, not only a customer. A lot of development are possible, and the product always fits perfecly our needs.

Vendor Response

by eMinds on September 03, 2015

Dear Alessandro, thank you very much for your kind review! It is true we deal with you and with all our customers more as partners than as customer and supplier. Thanks to this approach, our platform is very flexible and can adapt to the needs of the users, making their job easier, faster and more efficient. Thank you!

A great booking experience with TailorMadeTour

Sep 15, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: TailorMadeTour is a great and smart platform, user-friendly and easily operated.
It is helpful in realizing fast and best price based quotations, and allows an easy interaction with a wide range of products.
Best of all, you are always connected with DMCs and you can implement your business, creating quotations that are always up to date. You can change an itinerary in just few clicks, which is awesome!
Thanks to this new platform, we are willing to speed up a lot and to increase the reliability for our customers.

Vendor Response

by eMinds on September 16, 2015

Dear Paola, what a pleasure to receive your review! It is also thanks to the feedbacks you give us day by day that help the platform develop in the right direction! Thank you!

The easiest and quickest way to confirm an itinerary

Nov 26, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Tailor made tour is an advanced tool powered by Eminds that gives you the possibility to aggregate several product/services as flights, hotels, activies, cars. Never seen before something like that! By integrating the most of wholesalers via XML , we obtain a real time quotation - in less than 1 minute - that we send immediately to clients (B2B). It includes maps, service informations, invoices, etc. . We were looking for a software to improve our business, TMT has been the answer. At the beginning it could seem a bit complex but thanks to Eminds support and customer service it has become our daily tool to work: easy, quick, tailor made.

Vendor Response

by eMinds on September 29, 2016

Thank you so much for your precious feedback!

Perfect advanced software platform

Sep 14, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: TailorMadeTour is a good product that every day helps us to realize a good dynamic packaging system for our customers. They can create their packages without errors because they are drived by the system and they can have availability and rates in real time. It¿s easy to create new connectors thanks to the standard xml encoding. EMinds supports us with a perfect product that makes possible an interaction between our customers and all our products with its advanced software platform. TailorMadeTour is a product that meets our needs perfectly.

Vendor Response

by eMinds on September 16, 2015

Dear Simone, your satisfaction is the best acknowledgment for our work. We will do our utmost to keep you happy! Thank you!

an incredible help in the construction of routes. Recalculate has never been easier

Oct 03, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: at first it seems complex but then you realize that every itinerary simple or complex, with few or many services can be recalculate and updated in a few seconds. Great !. An efficient tool that allows you effortlessly a customization of each itinerary : with a few clicks update cost and check the real availability. Very satisfied!

Vendor Response

by eMinds on October 06, 2015

Thank you very much Fabrizia. What you described is exactly what we want to achieve: allow our customers to save time, energy and money and make their work more efficient and profitable.