Who Uses This Software?

E-commerce, software and other companies who understand the need to be accessible to their visitors and customers. Our clients also include financial, legal and automotive companies.


Average Ratings

194 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.00/year/user
  • Pricing Details
    $14 per agent when payed annually, $17 when payed montly
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Chatra
  • chatra.io/
  • Founded 2014
  • United States

About Chatra

Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Its much easier for them to send you a quick instant message than to send a formal, stuffy email from a contacts page. Reply from the agent dashboard in your browser, desktop app or mobile app and well make sure it gets delivered.


Chatra Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Chatra Reviews Recently Reviewed!

Chatra is a SUPER simple but basic tool that worked great for a small organization

Nov 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Chatra was one of the easiest support tools I've used, and it works well for a small team. The only reason my team decided to stop using the tool is because it is purely a chat tool and does not offer after hours ticketing.

Cons: One thing that made Chatra frustrating is that when there was a missed chat, it auto forwarded to my email address and not the email of the agent assisting with the request.

Vendor Response

by Chatra on November 13, 2017

Thanks for the feedback! By default Chatra forwards offline/missed messages and chat transcripts to the email address of the account owner, but you can change the email in "Set up & customize" tab.

Good value chat platform

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use chat platform. I like the customizable chat pop-ups, ability to assign chats from different pages to different agents, saved chats, and nice looking interface.

Cons: Doesn't accept AmEx for payment. It would also be nice to have easy export of chat contacts for followup purposes.

Vendor Response

by Chatra on November 14, 2017

Thanks for the feedback, Katy! We are switching to a different payment processor in the nearest time, so AmEx cards will be supported soon. As for export of contacts - you can do it in Reports > Emails export tab.

7cbb3477a63571540d74121a07e5ab30

A great Chat tool for Startups and small companies

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Plenty of functionalities at a very good value. Probably the best value in the market. It has enough intelligence for our customer service to be world class

Cons: Maybe not having as many integrations and services like Intercom would have but I guess the price difference very well makes up for it

Overall: If you´re a startup or small company looking to provide a great customer service without wanting to pay ridiculous fees like Intercom, this is the way to go.

Vendor Response

by Chatra on November 09, 2017

Thank you, Francisco!

I use Chatra on a daily basis to handle support and pre-sales. It's by far the best!

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability to see what the user is typing in real time, even before they submit their message. Also, they offer a really nice app for Mac.

Cons: While they have many features that competitors don't have, they lack in some basic features like the ability to manually send chat transcript.

Overall: Chatra makes customer support and pre-sales dead simple.

Amazing!

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use the free plan and it's great.
It has desktop notifications
we can set the notification sound to never stop, which is very helpful in my organization because we are not all the time on our desk.
Lots of options in settings.
Very helpful mobile app
simple but good design

Cons: I think that being online should be set by having the app connected or not, not by a time schedule. Not always you have availability for chat, special if you're a very small business like mine

Overall: Simple but beautiful design in my chat box. Mobile App that keeps me in contact with my clients if necessary.

Five Stars

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have been using Chatra for over a year now and it has proven to be a valuable asset for our company. Clients can get help fast and easy. If we are not only we are sent a message via email so we can respond back quickly. Chatra saves all our messages until we choose to delete them.

Cons: We have no issues with this software. Perhaps had more color options in the interface. It is all good.

Vendor Response

by Chatra on July 29, 2017

Thanks, Carolyn! That's so great to hear that we help your business!

Easy to use chatting app for my ecommerce website.

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm able to get instant notifications from potential customers via this app. There is no delay and I do not have to wait for an email notification.

Cons: I do not like how the names of the chatters appear as random aliases rather than their real name. The messages seem to be haphazardly sorted into 'queue' and 'missed', which make it confusing for me to check.

Vendor Response

by Chatra on June 08, 2017

Thank you for the feedback, Irene! Let us clarify: Chatra names anonymous visitors after colors of their avatars, but you can enable the pre-chat form and ask your visitors to introduce themselves and enter their real names. As for the messages: if the visitor is online, you'll see their missed message in "My queue" tab, and if the visitor is offline, it'll appear in the "Missed" tab. You can also see all conversations in "All" tab, maybe it'll be more convenient for you.

The best chat system I know

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Installing Chatra on our website has not only changed the way we directly communicate with the users of our website, but also our approach to user research and email collection.
It's obviously great to be available for our users at any moment to help them find a better way to send money abroad or to answer any questions they could have on a money transfer provider, but we also use Chatra pro-actively to ask targeted questions to users matching certain criteria. When we launch a new feature on our comparison platform for example, we'll start a chat with the users using it for the first time to ask them if everything make sense to them.
Even when we're not online on the chat, we configured offline messages in Chatra which help us collect emails of potential leads.
Thanks to Chatra's flexible API, the app is well integrated with our analytics and support software. The chat is now definitively a key part of the user journey of many of our users.

Vendor Response

by Chatra on July 29, 2017

Thanks, Pascal!

I love this product

Dec 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It works exceptionally well and I researched dozen of other chat solutions before choosing Chatra. If you're on the fence, go with Chatra, you will not be disappointed.

Vendor Response

by Chatra on January 13, 2017

Thank you, Michelle!

My Chatra Review

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: See my review... but I like how we've been able to build chat conversations for customers when I'm not online. It reads well and people respond to it.

Overall: I've been using Chatra for close to a year now. Integration & installation was simple. Set up was also simple but took a few tests to fully understand how the options I built up worked on my site. Helpdesk support is quick and very helpful. I like how I receive sounds on my iPhone when a customer is on my site. I can connect with anyone, anytime. I didn't have this option before Chatra. Connecting with customers at the time they need answers has been so important to building community with my customers. I also love how the conversations I've been able to create read like I'm online. Customers can interact with my message, this gives me time to get on the app and respond in real time. Oh, I have tried other chat apps. I didn't keep them long. Thanks, Chatra; you're a keeper!

Vendor Response

by Chatra on December 14, 2016

Thank you, Susan!

Awesome...! Great Work

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: 1. Totally Free
2. Easy Setup
3. Fast Real-time response
4. Amazing UI both user and agent
5. Easy Customize Option

Vendor Response

by Chatra on December 07, 2016

Thank you, Vidhunnan!

Must-Have App!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This plugin for Shopify has helped in a lot of ways our customer service and conversion rate. The version is packed with tons of features and the paid version is fairly priced.

Vendor Response

by Chatra on December 06, 2016

Thanks for the feedback!

Great Product

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Indeed, it's easy to set and use.

Cons: Have nothing against it yet, maybe because I'm yet to be a premium member.

Overall: I'm Livingstone, and director of small online business in Nigeria which include mobile marketing. It's on this site I'm using Chatra software. It's has been great using the service to have urgent or immediate communication with my clients. I recommend them!

Recommendations to other buyers: The service is good and I love it. Definitely, nothing is static, you can always improve your service.

Vendor Response

by Chatra on December 05, 2016

Thanks for the feedback!

Chatra is an amazing tool for small business

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, saved responses, email backups if chat is missed

Overall: We signed up for Chatra to assist in responding to our consumers in real-time on our website, especially to encourage purchase. We have had multiple successes with consumers questioning the product who ended up purchasing based on our Chatra conversations. Chatra also allows us to have a personal connection with our consumers. We highly recommend Chatra as an alternative means of customer service!

Vendor Response

by Chatra on December 05, 2016

Thank you, Megan!

Best we´ve used!

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The free plan is more thank you can ask for

Cons: Nothing really... everything is great.

Overall: The free plan is better than any other platform´s without doubt! Customer service couldn´t be any better. We´re incredibly happy with this platform since it has allowed our business to grow. Thanks to Chatra, it´s ever so easy to get in touch with our customers.

Vendor Response

by Chatra on November 29, 2016

Thank you, Francisco!

Great usability and 5 Star Support

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Best in class . Chosen among dozens of chat service

Cons: Hard to say , we are happy

Overall: Great usability . Our clients are happy how amicably the service is as well as our staff working through app iPhone version with no hustle

Vendor Response

by Chatra on November 24, 2016

Thank you so much, Giovane! We appreciate you taking time and writing this awesome review.

Absolutely brilliant and easy to use

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Chatra is great, I would thoroughly recommend it. Very easy to install and use and support is top notch.

Vendor Response

by Chatra on November 23, 2016

Thank you, Simon!

Awesome Chat App.

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Awesome Interface...

Cons: none yet..

Overall: One of the best chat apps i've come accross. It has all the features that a chat-app needs and is also very user friendly.

Recommendations to other buyers: nope.

Vendor Response

by Chatra on November 22, 2016

Thank you, Akash!

Amazing App

Nov 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: Chatra is a really good app that offers a lot of business people options to get in touch with their guests.I use it to chat with my guests on my vacation home rental website and it's been great so far

Vendor Response

by Chatra on November 21, 2016

Thank you, Bernice!

nice thing on my web

Nov 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: so convenient for customers, just wish there were better notification sounds, the best one is wind-chime and my neigbour has a wind-chime.

Vendor Response

by Chatra on November 21, 2016

Thanks for the feedback, Tony! We'll consider adding more versions of notification sounds in the future.

awesome chat plugin

Nov 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Free, fast, easy to use

Cons: Can't translate all frontend text.

Overall: free, easy, fast, awesome. Been using Chatra for about a year now, since I made my web shop, and am very happy with it.

Recommendations to other buyers: Not really

Vendor Response

by Chatra on November 21, 2016

Thanks for the feedback, Danijel! We are developing API that will allow you to translate the widget on your side, and it's already possible to use the undocumented version of it (but only to translate a limited amount of strings). Please contact us if you'd like to give it a try.

Best Chat app

Nov 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: No complaints at all, and my customers love it! Highly recommend this to any Shopify merchants. Thanks Chatra team

Vendor Response

by Chatra on November 21, 2016

Thank you, Kai Bin!

I've tried different solutions, this one won.

Nov 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Effective and easy to use.

Cons: The android app isn't working very well.

Overall: Easy to use and with a nice look and feel. The only thing that is missing is a valid android app, the official one is a little buggy.

Recommendations to other buyers: I've compared and tested different products and IMHO this wins!

Vendor Response

by Chatra on November 21, 2016

Thank you, Matteo! Unfortunately our Android app may not work properly on some phones, but we'll try to improve it.

Awesome Chat SaaS - Chatra

Nov 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Im happy with Chatra and its been running on my site for almost a year now. Its grown into a great product and the support is great.

Vendor Response

by Chatra on November 21, 2016

Thank you, Imran!

great tool

Nov 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: i'm developer use chatra recommended use website client, use it so easy and powerful chat for many customer. It's great tools

Vendor Response

by Chatra on November 18, 2016

Thank you, Indra!

Awesome Plugin

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Exactly ten minutes after downloading the app we were already providing live support to a potential customer! Easy integration, reliability and outstanding support make Chatra the greatest live chat software we've tried. Best feature so far: cart saving and checkout assistance to reduce abandonment rate and limit the amount of guesswork necessary to optimize the checkout process.

Vendor Response

by Chatra on November 18, 2016

Thank you, Andy!

Chocolate & Chatra

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility in response location.
Business hours of availability & agent hours of availability.
Triggers for automated chat.

Cons: Lack of cart intelligence in app.

Overall: We're a family of confectioners who likes to be in touch with our customers. They have questions on anything from ship times to chocolate-of-the-month. Chatra allows us to answer all that through just about any device at any time, on our time. Features are continuing to roll out and I have nothing but appreciation for the group behind it.

Recommendations to other buyers: The developers seem to listen and implement on a regular basis. That keeps us on our toes and we like to see what new benefit we can add to our interaction lineup.

Vendor Response

by Chatra on November 18, 2016

Thanks for the feedback, Andy! As for the "lack of cart intelligence in app" - could you please contact us and specify what you mean by that?

Easy - and perfect for our needs

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Cons: Not always sure who receives the chats... or how new chats are allocated between online staff.

Overall: We have used Chatra for several months, and find it easy and perfect for our needs. We looked into several solutions, but most of them tried to be so... everything... that they were just complicated, expensive and difficult to apply to our small company. Chatra lets us chat with customers and/or follow up with e-mail later - exactly what we need - and it has definitely increased sales. With saved replies and the ability to see where the customer is surfing, we can respond in a timely and relevant fashion.

Vendor Response

by Chatra on November 17, 2016

Thanks for the feedback, Leigh! Chats are assigned like this: new chats come to the queue of all agents online, whoever reacts first and starts typing an answer takes the chat. Once the chat is assigned to a particular agent, it will disappear from the queue of other agents. If you are using automatic triggers and a visitor replies to a proactive invitation sent on behalf of a certain agent, this agent will receive the notification first, and if they do not react within 30 seconds, all other online agents will be notified.

Not sure if I'm doing the right thing...

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to respond so quickly to inquiries and impress potential customers. Being able to respond from my mobile or my desktop.

Cons: Cost. I wish it was a bit cheaper.

Overall: By giving a so positive review about Chatra, I will be helping Chatra attract more customers. More demand means they might increase their prices! But hey. I have to be honest. They deserve this high rating. I have even decided to sign up one agent today and I will add more agents later.

Recommendations to other buyers: No

Vendor Response

by Chatra on November 17, 2016

Thank you, Paul!

Happy Customer

Nov 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We started off a e-commerce side of our business and needed a chat function. After looking at the available options and trying a few we decided on Chatra because it ahd the functionality we required and plug right into ECWID and our website with the minimum fuss. The support we received so far is excellent!

Vendor Response

by Chatra on November 17, 2016

Thank you, Machiel!

Awesome Chat!

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fantastic piece of software and i would gladly recommend for startups as it is free forever. Again you will eventually go to the paid version.

Vendor Response

by Chatra on November 17, 2016

Thank you, Satish!

Tested 20+ Chat Systems - Chatra Ranks #1 For Our Agency & Clients!

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've tested many systems out from CRMs, Inventory Management, Marketing Automation, etc. When I found Chatra It seemed like a copycat(ish) of Intercom.io' design. But once I gave them a shot it was so much more!

#1 Reason this is a must have is because Chatra has brought our engaged customers from one every once in awhile (something like 1-2 per week if we were lucky) to 2-5 per day. That might not seem like much to some companies but we sell high dollar packages and subscriptions so the ROI is huge. There is just something about the way it is presented and the customers react to it. If you use something that is traditional then customers don't even see it anymore.

Some other chat systems I FULLY tested and in some cases signed up for and used full time:
- Intercom.io
- LiveChat Inc
- Drift
- Zopim
- Happy Fox
- Tidio
- Pure Chat
- and many more!

Here is what I like:
- My team can see everything and take on chats and transfer them super easy.
- Multiple team members can chat with a client at one time making a group chat easy and it feels right.
- The customers actually leave their info unlike other systems. Customers never wanted to leave their info in other systems we used but when we added Chatra to our site customers actually add the info in so we can continue the conversation by email and know who they are.
- Presentation is amazing to the client and feels natural.
- We can pick up chat from the chat app or from our email box. This is really nice because that works with our CRM too.
- Since the presentation is so well implemented the customer is not expecting an instant reply. We have used other systems that have similar functionality but people would be upset thinking that we were right there.

Who I think this is for: If you are busy and don't want to worry about being at your computer when your live chat is visible or deal with being "Offline". This allows you to always be online but if you are not right there then the customer knows you will be back shortly to pick up the conversation by email or on the website depending where they are. This is amazing for us because we are not big enough to have someone watching the chat box all day, we cannot worry about leaving our computer at a moments notice and having upset customers.

What I don't like: Integrations are sparse and I hope they come up with a Zapier connection or more support for Zapier specific webhooks format so we can structure the data is a better way.

Vendor Response

by Chatra on November 17, 2016

Thanks for the feedback, Daniel! We plan to add Zapier integration in the future (but there's no ETA yet, unfortunately), so stay tuned!

Great mobile support application!

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I like the friendly, non-obtrusive chat window, but my favorite aspect by far is the mobile app which lets me respond to customers at anytime and know their OS/browser versions so I can debug any issues in real time.

Vendor Response

by Chatra on November 17, 2016

Thanks for the feedback, Santosh!

Very Good Chat

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are using chatra from couple of months and we are very pleased with it. Very helpful tool to have on every website.

Vendor Response

by Chatra on November 17, 2016

Thank you, Pragnesh!

excellent software for your ecommerce store

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: we are a ecom site selling electronics and we need a chat app that works with minimum fuss. so far the best that I have used.

Vendor Response

by Chatra on November 17, 2016

Thank you for the feedback!

A great tool that helps us communicate with our customers!

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Can't recommend Chatra enough, great tool with outstanding features; helps us easily communicate with new and returning customers.

Vendor Response

by Chatra on November 17, 2016

Thank you, Leslie!

Great live chat tool

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Chatra has been invaluable for us. It's easy to set up, the user interface on both ends is great, and their support team is always fast to respond. I'm giving them only four stars on features and functionality, but I know they're working to deploy more of the tools support and sales teams need.

Vendor Response

by Chatra on November 17, 2016

Thank you, James!

Chatra helps our startup with key user engagement

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of installation and mobile apps.

Overall: We have been using Chatra for about 6 months now both in our website and web app in order to engage our users and potential customers online. It has proven to be much easier to use than other tools like it we have tried and a lot smoother for our users. The paid features that allow customer insight make our ability to respond quickly and thoughtfully a huge asset and always impresses our users.

Vendor Response

by Chatra on November 17, 2016

Thank you, Nick!

A Great Chat App

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have been using the app to answer to my customer's questions and provide customer support. The app has many features that help it to become an all rounder in providing chat functionality to your website. The fact that it has a corresponding mobile app on iOS makes attending to customer questions anywhere possible. Features like automatic online and offline times on a specific day of week makes it an even more valuable chat app for SMEs who do not have a team of customer service staffs handling chat round the clock. In short, a great chat app for anyone who wants to incorporate chat functionality to their website.

Vendor Response

by Chatra on November 17, 2016

Thanks for the feedback, Seck!

excellent chat software for free but need customisation to improve

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: excellent chat software for free but need customisation to improve as pre chat form, offline chat and auto reply could be important milestones to achieve.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback! We plan to add more customization options in the future, so stay tuned!

Great for helping customers make their purchase!

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Super fast support, very helpful. Customers can easily send a message or chat in real time. New features seem to be offered very often. My favourite of all the software we use at www.lunamaternity.com

Vendor Response

by Chatra on November 17, 2016

Thank you, Natalie!

Chatra's review

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The lovely eye drop

Cons: none

Overall: I wish my website would be more known as I am certain Chatra would be a great ally! I hope to increase visibility and get even more help from Chatra! Thank you:-)

Vendor Response

by Chatra on November 17, 2016

Thank you, Marie B!

Great product

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using free service from Chatra on my website for quite some time now and are very satisfied. There are constant improvements and benefits for end user experience, as well as for the webmaster. Keep up the good work guys!

Vendor Response

by Chatra on November 17, 2016

Thank you, Javor, we will!

It is good

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are using the free version, because for now we do not have a lot of clients who use the chat room. But we are satisfied. The paid version is very good with a lot of features. Customer suppot is also very good. They response fast and clearly.

Vendor Response

by Chatra on November 17, 2016

Thanks for the feedback!

E2E Networks Feedback

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Chatra is great...we were able to handle customer queries in a far better way than without it. We strongly recommend using chatra to all serious business owners

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Ashish!

The perfect chat solution

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using Chatra for a few months now and have found it to be perfect for us. The web app is really easy to use and embedding the chat code on your website/web app is really simple. The iOS app is great too so I can always make sure that we can be contacted when not in the office.
The integrations to Slack and HelpScout are really useful so that we get all out notifications in one place and never miss anything important. Then when we're not about to chat, Chatra automatically creates a ticket for us in HelpScout - our help desk system. Great work Chatra team! Thanks

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Ben!

Excellent Chat Module

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Overall good.

Cons: Desktop login and android app is a bit slow.

Overall: Hi, I am hemant from Spring Edge, I have integrated chatra for our website ( https://www.springedge.com ) and found good so far.

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Hemant! We'll see if we can make the apps work faster.

Excellent tool for communicating with persons in my Online Shop

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very useful and easy to use, I like the design chatra, it is simple and elegant. i am very happy with it.

Vendor Response

by Chatra on November 16, 2016

Thank you for your feedback!

Could Have A Group Chat Feature Enabled!

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Simple to use...flexible....Excellent Customer Support.
JUST ENABLE A GROUP CHAT FEATURE!

Shalom

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback! We already have a group chats feature that allows several agents to chat with the same customer. Unfortunately we don't plan to add functionality that will allow visitors of your website to chat with each other.

A very good chat for us, easy and great

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy and It offers many interesting configuration features

Overall: We use Chatra chat in two shops on-line and our experience is very good. We recommended chatra chat because is easy to use and has a lot a features.

Vendor Response

by Chatra on November 16, 2016

Thank you for your feedback!

Great popup chat for our website

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease to use, automatic popups, personal touch with avatars

Cons: Mac app sometimes crashes

Overall: We experiment something with the auto popup on our pricing page and it really helped us getting more people to buy our products. I use the app on a Mac and it sometimes crashed when in the middle of a chat. But it's quickly opened again so I can continue the chat.

Vendor Response

by Chatra on November 16, 2016

Stefan, thanks for the feedback! As for the app - have you tried reinstalling it, does it still keep crashing? What version of OS do you have?

Chatra is a great tool for acquisition

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Since we've been using Chatra, we've converted several leads (that would definitely have been lost in the past without it) into customers. Thank you

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Jacques-Edouard!

Chatra does one thing and it does it perfectly

Nov 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Well .. the part I like more about this software is that ... it works! Period.
But because I have to write at least 100 characters or my review will not be accepted, I'll add that I also love the possibility to switch from desktop to mobile on the fly, no glitches. Cool!

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Bruno!

I Love Chatra

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to setup and use

Cons: Website is sometimes slow to login to change settings

Overall: I setup all my clients websites on chatra and they love it too. The simplicity of creating an account and just putting the code on the website is unreal. Plus my clients just download an app to use it. So good...

Recommendations to other buyers: I would like a agency feature so I can earn commissions from clients and manage them without so many different logins

Vendor Response

by Chatra on November 17, 2016

Thanks for the feedback, Alex! Unfortunately we will not be able to add the feature that will allow you to manage your referral accounts with a single login at the moment, but we'll consider it in the future.

Really easy to use chat software.

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's just perfect. Not too complicated but with the features I need. Really easy to setup too. You need zero technical expertise in order to use this.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback!

Solid chat solution for a company of any size

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We started with the free version of Chatra, which is pretty useful in itself. Upgraded to a paid plan to use integrations with other solutions (Bitrix24, Internet-Shop platform). We migrated from Zopim, since Chatra is less expensive and has basically the same features. Everything works fine, both in the web app and the mobile apps.

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Holger!

Chatra is very good

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Its easy, simple, perfect, good, useful, is the best chat tool i have ever seen, that's why i use it everyday

Vendor Response

by Chatra on November 16, 2016

Thank you, Victor, glad to hear that!

Perfect chat tool

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Really, I'm a big fan. Very fair pricing - very solid product, and support is almost instant. Gladly recommending it to other start-ups!

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Bryce!

Number #1 Tool

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's a great tool for online support and I've tried others over the past 15 years and they don't even compare.

Vendor Response

by Chatra on November 16, 2016

Thank you, Jason, glad to hear that!

Makes things much easy.

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: Found on google, and after that fell in love with it. Its free and its working fine. The paid version are so worth it!

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback!

I really liked Chatra

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Its easy to use, i was trying to find a software like this to my e-commerce, our custommers can now chat with us really easy and quicky, thx Chatra team for this great software.

Vendor Response

by Chatra on November 16, 2016

Thank you, Guto!

Affordable, Effective and Totally Cool

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ChatBot functionality.
Excellent support.
Affordability

Cons: Nothing as yeat

Overall: To be honest I have not implemented any other chat programs so my experience is limited to just Chatra. But that experience has been excellent.
Their support team is responsive - I am in a different time zone but I would wake to find all my requests answered effectively, all of the time.
I am not technical but am always made to feel comfortable to continue asking questions to get the most out of the service.
I love the automated ChatBot functionality. It's like being able to walk up to a customer in your store and say can I help you? Used wisely, the ChatBot feature paid for itself after the first customer was converted. I was surprised at the high degree of engagement using this feature... in fact it's the feature that has the MOST engagement in one of my deployments
There may be other programs that offer more or different features, but I have no doubt that Chatra will catch up or surpass your expectations.
I just wish they did more things!

Recommendations to other buyers: Get it!

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Amajjika!

Pick up the low hanging fruit here...

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Chatra is the easiest and most versatile (without spending 100's) website chat feature. Any sales person who would like to have a tab open on their browser can log in (answer a couple questions), but also meet people who are looking to buy. Pick up the low hanging fruit and make a sale.

love it!
dan wilson

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Dan!

best one we've used

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: best one we've used and tried 5 different chat systems. And they are always improving their software.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Jeremy!

Good way to communicate with our customers on the go.

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love being able to get back to customers quickly to help with any issues or questions they have.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Jennifer!

Great service

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use and smartphone app.

Cons: Nothing

Overall: It just work from everywhere (Computer, smartphon, tablet...) and it is really simple to use and powerfull to get !

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Aurelien!

Fantastic affordable chat app

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This has worked great for us to close more sales as well as upsell more products to more customers. Fantastic!

Vendor Response

by Chatra on November 17, 2016

Thank you, Owen!

Perfect to use and easy to install

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We weren't sure what chat service to use, but loved the look of Chatra, so we tried it within the free period. I paid for an annual subscription before the trial ran out. It was by far the best choice we have made. I only wish it were much cheaper when adding additional agents....but other than that...it is awesome!

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Paulitta! Please note that there's no need to pay for each additional agent in Chatra, several agents can use the same license: if one goes offline, another can connect and start chatting.

Great live chat app

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Meets our business needs perfectly - great app! Would recommend to other ecommerce stores as a customer service tool.

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Emma!

Does what it says

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Free version is fairly limited but you get a taste of what it can do in the trial. This had to be 100 characters

Vendor Response

by Chatra on November 16, 2016

Thank you, Dan!

just great!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to install, works everywhere

Cons: no file transfer

Overall: The best way to be permanently in touch with my potential clients. I have it permanently in my work computer and I'm happy to connect and interact with a client if not immediately available on my computer.

Recommendations to other buyers: removable copyright

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Mariela! Actually we have a file transfer feature in the paid plan: to attach a file, click on the paperclip icon or drag and drop the file into the message field. Both you and your customers can exchange files during the conversation. The maximum file size is 20MB.

Great way to stay in touch with your customers!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I've discovered Chatra some months ago and I am happy with everything it provides! Great way to stay in touch with your customers!

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Tobias!

This app help me closing more sales!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I saw Chatra in other pages and I personally use it as a customer and I love it! Then I decided to install it on my online store www.linanailartsupplies.com to try it and I could say that this app is really helpful to have a faster contact with our customers. An not only that, it help us so much closing sales that probably we won't have if it's not because of a faster online response. We are so happy and we recommend it 100%.

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Lina!

Excellent chat client for your online store

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Cons: cant change the icon on status on free plans

Overall: Compared to other products on the market, probably this is the best one for small companies with limited budget.
Their free plan is excellent to lift of and when you have some cash flows after that, their monthly price is not a problem at all

Vendor Response

by Chatra on November 16, 2016

Thank you, Bill!

Love this Quick & Easy Way of Connecting with Customers

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Since we started using Chatra in February, we have found it to be a great addition to our customer service tools. We primarily keep the chat window in offline "messenger" mode, but still find that many customers prefer it to email and phone when questions arise. Five stars!

Vendor Response

by Chatra on November 16, 2016

Thank you, Molly!

One of the best...

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Reliability, Design, Ease of Use, integrations, etc.

Cons: Chat does not work across sub-domains, e.g. domain.com => help.domain.com.

Overall: I have used and evaluated dozens of live chat solutions over the years and Chatra is by far one of the best for B2C e-commerce merchants as of Nov 15, 2016. It works seamlessly with Help Scout and the web UI and desktop apps are well designed and engineered. You definitely want to give Chatra a test drive.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Daniel! We plan to make it possible to merge the conversation history from sub-domains in the future, so stay tuned!

Amazing Software!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's compactible with All devices especially Mobile.

Cons: The period for the Premium trial version is short.

Overall: My Web developer recently installed this software on my website and I must say it's GREAT .. The fact that I can chat with my customers using my Mobile makes it a lot Fun and Super Great to use.. I'm still new and finding my way around it .. I also wish, you extended your Premium trial version to One month, it will give Newbies like me enough time to fully understand the software very well . Thank You!

Recommendations to other buyers: Kindly extend the trial for the Premium version to at least one month.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback!

Easy to implement and has great features

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After spending much time looking around I decided Chatra was for us. Chatra has awesome auto responders if you are away. I have it installed on my android phone, mac tablet and windows desktop, this ensures I get messages coming through. Give it a shot!

Vendor Response

by Chatra on November 16, 2016

Thank you, Alex!

Chatra increased our profit

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ¿ great UI
¿ stability
¿ easy to use
¿ support team

Overall: I am the managing director of Envy.rent ¿ revolutionary car rental in Honolulu.

After we implemented Chatra we increased the number of bookings by 13%. I was surprised how many customers are willing to use online chat, not email or phone. It's a great channel to gently help customers and motivate them to make a deal. It's also easier for our support team.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Ilya!

Great company, great product

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple to implement. Easy to use. Focussed goals as a product.

Overall: I've been using Chatra for a long time on a number of different websites. Particularly the TEDx Cape Town website. Chatra is always an exceptionally simple and satisfying experience to set up and use. I've always had speedy responses from their team and recommend Chatra to colleagues regularly.

Vendor Response

by Chatra on November 16, 2016

Thank you, Craig, glad to hear that!

Great chat

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: Really i am happy from this type of service and i get a lot of advangt to use this chat and very cheap compare with other

Vendor Response

by Chatra on November 17, 2016

Thank you, Hussein!

Excellent for a small business as its free and superior chat integration for premium upgrade!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Multiple language interfaces based on the browser/visitor and it's included in the free/entry version!

Cons: The price of entry! A small company with one user should probably priced at something less than 5 dollars a month, instead of the 17 dollars monthly. However, it's a great product, just make the barrier of entry for a tiny company to take part of the benefits of premium (there is so many other monthly "small" payments these days in SaaS).

Overall: I've used Chatra for multiple clients and they all love it! It's free for one user and most small businesses don't need anything more. I love the freemium and access to a generous paid upgrade when clients are big enough to take chat to a new level in their business model.

Recommendations to other buyers: Get it. It's a great choice among the competitors.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Vegard!

Excellent chat app

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Lovely chat application was totally amazed with the response from our customer base
Hence I really recommend this application for all websites

Vendor Response

by Chatra on November 21, 2017

Thank you, Prasad!

Great product and service!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used Chatria for at least a year now and love it. I've gotten more conversions as a result of using it, am better able to communicate with new potential clients as a result, have live chat with them, and enjoy using it.

Vendor Response

by Chatra on November 16, 2016

Thank you, David!

Perfect on the first try

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to configure, easy to setup, easy to learn. Flexible and powerful features.

Cons: Nothing

Overall: I am a hired consultant for a call center with minimal WordPress and Chat Application experience. I needed something that was exceptionally simple to install and operate, but yet very feature rich and powerful for a growing overseas call center. Chatra met all those needs on the first try. The owner of the call center was very pleased and it took me no more then a few hours to set up and configure. Well done Chatra!

Recommendations to other buyers: Try it first before you mess with others.

Vendor Response

by Chatra on November 16, 2016

Thank you, Amran!

Quick and Simply Works Great

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: freemium model, phone app, ajax customize interface, live widget settings

Cons: Cant complain... did what I wanted

Overall: It's simple. Want chat? Get Chatra. Free to to try so there's literally nothing to lose. And did they mention?... the phone app works great! seamless... well done Chatra!

Vendor Response

by Chatra on November 16, 2016

Thank you, John!

Chatra Website Chat Software

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It works. Works on multiple websites.

Cons: That my boss will not pay the fee to get the full featured version.

Overall: My boss asked me to find a chat solution for our 3 company websites. We are a small but very diverse service company, so the chat had to be affordable, and work well on all three sites simultaneously. Tried the big name chats, but they were clunky, and very expensive. Found Chatra in the WordPress plug-in library and tried it out. So glad we did! It worked great right from the start, and has resulted in quite a few sales leads, and many customer service success stories. Thank you Chatra!!

Recommendations to other buyers: Get it!

Vendor Response

by Chatra on November 16, 2016

Thank you, Michael!

Useful, worth the price.

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Very, very useful for early stage startup to build relationship with users. We use it to connect with students.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Sabih!

Simple tool that converts

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using Chatra for quite sometime now, it started as a test feature and noticed many visitors started using it. It has been very user-friendly and beautiful that will fill all website designs. I love the free version but will soon get a paid version as an upgrade in the coming year. Highly recommend!

Vendor Response

by Chatra on November 16, 2016

Thank you, Jinal!

more updates, please

Nov 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: have a time wait for our visitors, also let us a chose of the way we want it to look (example: design, field, able to move the field) well thanks for listening

Vendor Response

by Chatra on November 16, 2016

Thank you, Carla!

Great company with even greater customer support!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Features & Functionality:
After using the Chat for a few days, We discovered that our company needs a specific feature, we have submitted the feature request and a few days after they added it to the system!

Customer Support:
They are very responsive when we need them.

Ease of Use:
it's very easy to install, the back-end is super nice flat and clean design, also they offer app for mac, windows, ios and android and that is a huge benefit when you have multiple agents and devices.

Value for Money:
Compare to other services Chatra has the best pricing that fitted our budget and business.

Vendor Response

by Chatra on November 16, 2016

Thank you, Sam!

RE: GREAT APPLICATION

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Missed chat
Mobile app/IOS app

Cons: Extend the demo period. based on traffic, since I dont have much traffic I would have asked for longer period of the demo.

Overall: Very useful chat application, ability to save missed chats, even trace the page/item where the chat was initiated.
a great Chat app for every e-commerce application...

Recommendations to other buyers: Overall a great experience.

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Isaac! Please contact us and we'll see what we can do about your trial period.

Good for small businesses.

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how the chat is also available in an app for your mobile device to insure you are available for each potential client seeing information.

Cons: .... Can't think of any right now :-)

Overall: This app has been able to provide our Medical Assisting Vocational school a number of pretty solid leads. I have found that a lot of our demographic here in Los Angeles are using their mobile devices to seek information and often times are not able to make an phone call and prefer to chat.

Recommendations to other buyers: If you can find it in your budget to go pro... I suggest you do so. There are so many perks that you will find extremely valuable and will aid you in turning the leads into clients/ customers both seamlessly and efficiently.

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Tahlia!

Best WordPress Plug-in Ever

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Work Fast and Efficient attracts new customers to Shop and creates better communication on products missing info

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Alex!

One of the best Chat on line

Nov 15, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: My experience is great, even with the non premium version, I have been using it for months and did not have any problem

Vendor Response

by Chatra on November 16, 2016

Thank you, Antonio!

Favorite Chat Tool

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I just love that you can use the app on your mobile device. My business is all mobile, so this goes with our brand!

Customer service is outstanding and the ability to integrate with Slack is a must for me.

User experi nice for our clients has been all positive. The dashboard is easy to navigate, and fun to use.

Simplicity at its best!

Vendor Response

by Chatra on November 16, 2016

Thank you, Vanessa!

Paid for itself the first week!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use , setup ,everything

Cons: nothing i can think of

Overall: Easy to use and set up. We integrated it with Helpscout. We're using it on our order pages and it's giving us amazing intel on our customers and what the blocks are in the order process. It allowed us to convert quite a few customers the first week of use. Highly recommend!

Recommendations to other buyers: use it on order pages!

Vendor Response

by Chatra on November 16, 2016

Thank you, Cris!

Great chat feature!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Having this easy to use chat feature I believe has helped convert many people from lookers on our site, to buyers. They love that they can get a real person to converse with and ask questions. We love that we can set the hours for the chats to turn on and off automatically, but we can easily override that if needed. When not answering chats, the customer is able to easily leave a message for us with their contact information, to which we can reply. What little occasions I have needed Chatra's customer service, it has been fantastic. It doesn't get any better. For chats, go Chatra!

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Stacey!

Great Chat Window

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Have had no problems at all. I like that I only need to login once and can function for all 3 of my Shopify stores simultaneously.

When Facebook Messenger came out I considered it since it was more familiar to my customers, but the stupid thing navigates you away from your website.

Using Chatra I get a number of extra sales each week from answering questions quickly for people who are too lazy/impatient to call or email. Super useful that it shows which page customers are on as well as they'll often start talking about the product on "this page" and it keeps me from having to ask what "this page" is.

Vendor Response

by Chatra on November 16, 2016

Thank you, John!

Easy to use and must-have feature

Nov 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Chatra makes it easy to communicate with my clients and those that are visiting my store and have questions. Don't know how we made it this long without this feature! Integrates seamlessly with my Ecwid Store and my website.

Vendor Response

by Chatra on November 16, 2016

Thank you, Daniel!