--- title: "Chatra Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chatra Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/144752/Chatra/" page_type: "product" language: "en" --- # Chatra Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Chatra ## What is Chatra? Modern live chat and chatbot solution that facilitates personal communication between you and your customers. Welcome potential buyers to your website with live agents and invite them to get in touch through targeted, automated messaging. Save visitors the hassle of sending a formal, stuffy contact-us email. Reply from your browser, desktop or mobile app and keep customers happy with improved response times. \*Chatra has joined forces with Brevo! Find out more: https://chatra.com/brevo/ ## What is Chatra used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 452 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $21 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chatra?[Manage this product listing](https://www.g2.com/products/chatra/claim_requests/new?auto=true) ## Chatra Overview Updated August 2026 AI summary Chatra equips businesses of all sizes with real-time chat tools to manage customer support directly from their website or mobile app. It supports proactive chat, customizable branding, geotargeting, offline forms, and message routing, with optional features like canned responses and real-time notifications. Deployable across major platforms, Chatra enables quick communication and offers a straightforward user interface. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chatra 4.7 (452) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $21 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (452) Ease Of Use 4.6 (16,466) Value For Money 4.6 (374) Value For Money 4.6 (11,516) Customer Service 4.7 (359) Customer Service 4.7 (10,729) ## Chatra alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,475)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144752/Chatra/alternatives/) ## FAQs about Chatra Overview ### What problems does Chatra solve? Chatra solves slow website response, lost leads, cart abandonment, and weak visitor visibility by enabling real-time chat, offline message capture, visitor tracking, and fast integrations. Ecommerce teams, customer support agents, sales reps, and small business owners use it to answer buying questions quickly, build trust, and convert hesitant visitors. Answer based on 183 reviews Overview ### Which roles and teams benefit most from Chatra? Chatra is most used by business owners, founders, and executives who need a simple way to manage customer conversations, capture leads, and improve website conversions. Marketing teams use it to engage visitors in real time, while developers and designers support chat deployment, customization, and smoother customer support workflows. Answer based on 325 reviews Overview ### What company size and industries is Chatra built for? Chatra serves small businesses first, with 88% of reviewers from that segment, and Retail leading industries at 11%. It is built for e-commerce, software, and customer-facing companies, with Computer Software and Internet each at 7%, plus financial, legal, and automotive firms, primarily for live chat. Answer based on 452 reviews Features and Usability ### What are the key features of Chatra? Chatra includes core live chat features like real-time consumer-facing chat, canned responses, proactive chat, and offline forms. Differentiators include website visitor tracking, geotargeting, and transfers/routing. Reviewers also frequently highlight mobile and desktop apps, conversation history, real-time notifications, and integrations with Shopify, Facebook Messenger, Slack, and Help Scout. Answer based on 207 reviews Pricing ### How much does it cost and what fees or limitations are included? Chatra offers a free plan for one agent forever, with paid plans at $21/user/month for Essential and 29/user/month for Pro, plus a 10-day free trial with full features. Reviewers often like the free tier for startups, but note paid-only features and that costs can add up with multiple agents. Answer based on 166 reviews Getting Started and Support ### What training and onboarding options does Chatra offer? Chatra provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and feature lookup. Answer based on 1 reviews Getting Started and Support ### What customer support options does Chatra offer, and how do users rate the experience? Chatra offers chat support. Users generally describe the experience as easy, fast, and convenient for getting questions answered in real time, with many saying support replies are responsive and helpful. Some reviewers mention occasional delays, app issues, and a few cases where customer service felt slower or harder to reach. Answer based on 148 reviews Features and Usability ### How well does Chatra handle live chat for customer support? Chatra handles live chat well for customer support, sales questions, and website engagement. Small businesses, ecommerce stores, and support teams value real-time typing previews, saved replies, conversation history, and offline messages, though some users want more customization, stronger HTML support, and finer control over proactive chat triggers. Answer based on 207 reviews Features and Usability ### Does Chatra work well on mobile and desktop? Chatra works well across mobile and desktop, making it easy to reply from phones, tablets, and computers. Small business owners and support teams like the consistent interface and native apps, though some users mention mobile limits such as logout issues, missing spell check, occasional iOS glitches, or fewer layout controls. Answer based on 55 reviews ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers highlight these features as the top priorities when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Chatra supports **Real-Time Notifications**, which helps teams respond quickly as new visitor activity and incoming messages appear. However, it does not include **Chat/Messaging** or **Multi-Channel Communication** among these top-rated priorities. Instead, it offers **Real-time Consumer-facing Chat** (**43%**), a related feature that still gives businesses a direct way to interact with site visitors in the moment, helping teams answer questions faster and improve customer response times. Real-Time Notifications 4.8 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Proactive Chat 4.6 (14) 50.00% of 14 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Canned Responses 4.6 (13) 38.46% of 13 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages Customizable Branding 4.7 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Offline Form 4.5 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Form to collect visitor contact information when live chat isn't available Transfers/Routing 4.8 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Transfer queries and organize messages between agents Chatra 8 features ### All Features - Canned Responses: Shortcuts for inputting frequently used messages - Customizable Branding: Add customized logos and colors to align with company branding - Geotargeting: Geographic location of visitors determines behavior of the software - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.5 (452) 4.5 Based on 452 reviews ## Pricing Value for money 4.6 (374) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/144752/Chatra/pricing/) Free $0.00 It includes: - Basic Visitor Info - Browser Dashboard - Ios & Android Mobile Apps - Notifications - Online & Offline Chat Widget - Unlimited Concurrent Conversations - Windows & Mac Desktop Apps Essential $21.00 Per User,Per Month It includes: - Basic Visitor Info - Browser Dashboard - Ebook Messenger - Email Helpdesk - Form & Lead Capture Bot - Instagram - Ios & Android Mobile Apps - Notifications - Online & Offline Chat Widget - Targeted Messages & Triggers - Unlimited Concurrent Conversations - Windows & Mac Desktop Apps Pro $29.00 Per User,Per Month It includes: - Agent Groups and Chat Ratings - Basic Visitor Info - Browser Dashboard - Ebook Messenger - Email Helpdesk - Form & Lead Capture Bot - Instagram - Ios & Android Mobile Apps - Notifications - Online & Offline Chat Widget - Operating Hours - Targeted Messages & Triggers - Unlimited Concurrent Conversations - Windows & Mac Desktop Apps Value for money 4.6 (374) 4.6 Based on 374 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (359) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (359) 4.7 Based on 359 reviews ## User reviews Overall rating 4.7 Based on 452 reviews Filter by rating 5(347) 4(90) 3(13) 2(1) 1(1) Mentioned topic Sorted by most recent SP Stephanie P. CS Team Lead Textiles ### " Great Tool for Real-Time Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2024 Overall, I’ve had a good experience with Chatra. It’s easy to use and helps us communicate with customers in re. Pros What I like most about Chatra is how easy it is to use. The real-time chat helps us respond to customers quickly, and the interface is straightforward. Cons What I liked least about Chatra was that it didn’t automatically assign cases to agents, so each agent had to pick up cases manually. That was the only downside I encountered, but I’m not sure if this has been fixed/improved since then. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Stuart B. Company Director Sporting Goods ### "Auto renewed without approval, ignore emails" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 27, 2024 very poor - customer service is totally non existent. Pros nothing. I stopped using it after a few months as it has a lot of bugs around messaging (i.e. if you message on native apps it doesnt show in chatra) Cons the fact i cancelled after 6 months and they then charged me £204 to renew (when I had not authorised or requested a renewal - i had cancelled the app in shopify). they then ignored 4 of my emails. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 28, 2024 Hi Stuart! The billing team has already processed your request, and you will receive a reply shortly. As for the messaging bugs that you've mentioned, could you share more details? AN Anonymous User Communication Writing and Editing ### "Logiciel d'assistance " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 17, 2023 C'est une superbe application utile pour tous Pros Cette application me permet d'assister à mes clients directement Cons Elle perd certainement des réseaux et cela perturbe Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hubert K. PDG Marketing and Advertising ### "Exceptionnel" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 19, 2023 Pros Logiciel permettant de communiquer avec tous Cons Forfait insuffisant abonnement très onereux Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OA Orweil A. Technicien superieur Construction ### "Très Bon logiciel " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 November 16, 2023 Agréable permet de faire des descriptions Pros Logiciel de chat permet de communiquer d'échanger entre amis Cons Connexion non gratuite peu nombreux sont ceux qui l'utilisent Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EM Ezeckiel M. Journaliste Broadcast Media ### "Très exceptionnelle" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 15, 2023 Pros Une bonne fonctionnalité du point de vue option Cons Néanmoins Il y a parfois des ratés dans les directs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Essename C. Restauratrice International Trade and Development ### "Logiciel de notification " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 25, 2023 Une importante application Pros Cette application m'aide à avoir mes notifications en temps réel Cons Lorsque le réseau balance les notifications tardent Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jose Z. Banquier Financial Services ### "Captivant" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 23, 2023 Bon Pros Il permet de travailler comme cela se doit Cons La connexion et forfait internet est trop beaucoup Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sylvie Florence K. Gestionnaire Retail ### "Logiciel de messagerie " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 2, 2023 Pros C'est une solution de Chat direct et de messagerie électronique très simple et facile à utiliser pour apporter son aide aux entreprises. Avec de très bonnes qualités d'interface et de qualité . Cons Je n'ai rien à reprocher Chatra pour le moment . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Santiago S. ing sistemas Information Technology and Services ### "Hablando de chatra" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 1, 2023 Es un muy buen software es de acceso simple y muy rapido que es lo que se necesita. Pros Este es un software muy bueno para entrar en contacto con clientes a los que por ejemplo necesiten soporte el tiempo real. Cons La version gratuita deberia tener mas cosas para que no se sienta tan basica. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144752/Chatra/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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