Who Uses This Software?

E-commerce, software and other companies who understand the need to be accessible to their visitors and customers. Our clients also include financial, legal and automotive companies.


Average Ratings

220 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/year/user
  • Pricing Details
    $15 per agent online when paid annually, $19 when paid monthly
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Chatra
  • chatra.io/
  • Founded 2014
  • United States

About Chatra

Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Its much easier for them to send you a quick instant message than to send a formal, stuffy email from a contacts page. Reply from the agent dashboard in your browser, desktop app or mobile app and we'll make sure it gets delivered.


Chatra Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Chatra Reviews Recently Reviewed!


Tested 20+ Chat Systems - Chatra Ranks #1 For Our Agency & Clients!

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I've tested many systems out from CRMs, Inventory Management, Marketing Automation, etc. When I found Chatra It seemed like a copycat(ish) of Intercom.io' design. But once I gave them a shot it was so much more!

#1 Reason this is a must have is because Chatra has brought our engaged customers from one every once in awhile (something like 1-2 per week if we were lucky) to 2-5 per day. That might not seem like much to some companies but we sell high dollar packages and subscriptions so the ROI is huge. There is just something about the way it is presented and the customers react to it. If you use something that is traditional then customers don't even see it anymore.

Some other chat systems I FULLY tested and in some cases signed up for and used full time:
- Intercom.io
- LiveChat Inc
- Drift
- Zopim
- Happy Fox
- Tidio
- Pure Chat
- and many more!

Here is what I like:
- My team can see everything and take on chats and transfer them super easy.
- Multiple team members can chat with a client at one time making a group chat easy and it feels right.
- The customers actually leave their info unlike other systems. Customers never wanted to leave their info in other systems we used but when we added Chatra to our site customers actually add the info in so we can continue the conversation by email and know who they are.
- Presentation is amazing to the client and feels natural.
- We can pick up chat from the chat app or from our email box. This is really nice because that works with our CRM too.
- Since the presentation is so well implemented the customer is not expecting an instant reply. We have used other systems that have similar functionality but people would be upset thinking that we were right there.

Who I think this is for: If you are busy and don't want to worry about being at your computer when your live chat is visible or deal with being "Offline". This allows you to always be online but if you are not right there then the customer knows you will be back shortly to pick up the conversation by email or on the website depending where they are. This is amazing for us because we are not big enough to have someone watching the chat box all day, we cannot worry about leaving our computer at a moments notice and having upset customers.

What I don't like: Integrations are sparse and I hope they come up with a Zapier connection or more support for Zapier specific webhooks format so we can structure the data is a better way.

Vendor Response

by Chatra on November 17, 2016

Thanks for the feedback, Daniel! We plan to add Zapier integration in the future (but there's no ETA yet, unfortunately), so stay tuned!

Turned out to be the best option for small online shop project

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We was able to try the chat for free (with single operator only) that made easier to make a decision to purchase Chatra subscription. What we liked them most as we got paid version is ability to create group chats. We have up to 10 operators coming online simultaneously and some of them are experts in particular areas. When some specific question comes up, it's easy to drag expert guy into it.

Cons: Once we got an issue with widget rendering on device with small screen.
By looking into advanced configuration of the widget we were able to figure out how to scale it in proper way though.

Overall: Our raw estimate is that we increased sales up to 30% thanks to clients appreciation growth

Vendor Response

by Chatra on August 03, 2018

Thanks for the feedback!

Chatra is Great for Small Business Use

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity of use for myself and the people contacting me.

Cons: None that I can think of - it ticks all of my current requirements.

Overall: With many similar products available to choose from, I had to focus on a few points that I felt were important to me and my business.

First, was the ability to engage in more then one chat at a time on the free package. I wanted the ability to deliver a first class service through a chat facility, and I felt that not being able to respond to more than one person at a time would mean that I could never really deliver a top response time.

Chatra was the only one I could find that offered multiple simultaneous chats on their free package after their trial period ran out. This is so that if ever my paid subscription lapsed then my client help services wouldn't be affected.

Second, time is precious for entrepreneurs like myself, so the quicker we can learn something new the better.

I found the Chatra management interface extremely intuitive with plenty of good & clear help guides.

To 'test' the chat interface before making it live on my company's website, I contacted Chatra through their own help chat box. I was pleasantly surprised at the speed of their response and the professionalism of their replies.

Following that chat test, I went live with Chatra for my business and never looked back. Since going live, I've had plenty of fantastic conversations with potential & existing clients and they always pleased with the speed of answers and ease of speaking to us than had they had contacted us via e-mail.

I highly recommend them for anyone considering to add such an application to their website.

Vendor Response

by Chatra on November 17, 2016

Thank you, David!

fantastic online business help

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like how easy and pleasant it is to be used, the platform design is very modern and clean, and it integrates well with the desktop application. Another thing that I really like is that you can also create¿ automated messages based on the different situation, therefore it is very flexible and helps in any kind of situation the users.

Cons: There is not really something that I don't like, it just can get a bit costly if you need more than one online agents, but there are pretty flexible options, even the free one is already quite convenient.

Overall: It really helped with the customer communication, I always think that if you have a doubt with something regarding the understanding of the features on a website, the customer might give up very fast, because it takes too much time to go to your email and send a¿ message and then wait to get an answer, with Chatra this problem is solved, people/consumers can get real-time answers to their question while being on the website, it made indirectly things better for my business by making things easier for my customers

Alreaady great and getting better.

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use;
Features like no other product;
Cost effective;
Easy to install and manage;
It just works.

Cons: Lacks html support in messages;
Limited languages supported;
No time triggers for proactive chats.

Overall: Chatra is a great choice for online chat, I am sure you will love it.
Is it worth it? Absolutely.
Is it better than competition? In many ways yes, but they are also different. Chatra is definitely one of the top choices. Add it to your shortlist, give it a try and then decide. My vote went for Chatra, leaving others behind.
Are there any cons to consider? Yes, your competition will likely add Chatra to their website as well. Seriously.

Recommendations to other buyers: If it is not yet perfect for you, chances are it will become soon enough. These guys are improving Chatra all the time.

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Davids! In the future we plan to add HTML support and also API that will allow you to translate the widget into different languages on your side, so stay tuned! As for the time triggers - it's already possible to connect proactive chat invitations to the time spent on current page or on website. Or do you mean anything else?

Easy - and perfect for our needs

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: Not always sure who receives the chats... or how new chats are allocated between online staff.

Overall: We have used Chatra for several months, and find it easy and perfect for our needs. We looked into several solutions, but most of them tried to be so... everything... that they were just complicated, expensive and difficult to apply to our small company. Chatra lets us chat with customers and/or follow up with e-mail later - exactly what we need - and it has definitely increased sales. With saved replies and the ability to see where the customer is surfing, we can respond in a timely and relevant fashion.

Vendor Response

by Chatra on November 17, 2016

Thanks for the feedback, Leigh! Chats are assigned like this: new chats come to the queue of all agents online, whoever reacts first and starts typing an answer takes the chat. Once the chat is assigned to a particular agent, it will disappear from the queue of other agents. If you are using automatic triggers and a visitor replies to a proactive invitation sent on behalf of a certain agent, this agent will receive the notification first, and if they do not react within 30 seconds, all other online agents will be notified.

Great find!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Interface, mobile app, integrations

Cons: Wish they had a way to see current visitor activity and manually trigger a chat like Olark does

Overall: I've been through a few customer support chat systems over the last couple of years. PureChat, Olark, and one other I can't remember. They all had various benefits, and shortcomings. One day I got a message from someone at Chatra asking me if I'd be interested is switching away from Olark. I don't usually respond to cold calls but it looked like a decent system so I gave it a try.

6 months later and I'm still very happy with the choice. The web interface is very easy to use, the integration with HelpScout fits perfectly in my workflow, and I've connected it to Easy Digital Downloads to show customer information alongside my support chats. Their mobile app does everything I need, and support has been very helpful whenever I needed it. I'd highly recommend Chatra to anyone looking for a customer support chat system.

Vendor Response

by Chatra on November 17, 2016

Thank you for the feedback, Jack! We are currently working on a feature that will allow you to see the list of online visitors and manually start a conversation, so stay tuned!

My Chatra Review

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: See my review... but I like how we've been able to build chat conversations for customers when I'm not online. It reads well and people respond to it.

Overall: I've been using Chatra for close to a year now. Integration & installation was simple. Set up was also simple but took a few tests to fully understand how the options I built up worked on my site. Helpdesk support is quick and very helpful. I like how I receive sounds on my iPhone when a customer is on my site. I can connect with anyone, anytime. I didn't have this option before Chatra. Connecting with customers at the time they need answers has been so important to building community with my customers. I also love how the conversations I've been able to create read like I'm online. Customers can interact with my message, this gives me time to get on the app and respond in real time. Oh, I have tried other chat apps. I didn't keep them long. Thanks, Chatra; you're a keeper!

Vendor Response

by Chatra on December 14, 2016

Thank you, Susan!

The best chat system I know

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Installing Chatra on our website has not only changed the way we directly communicate with the users of our website, but also our approach to user research and email collection.
It's obviously great to be available for our users at any moment to help them find a better way to send money abroad or to answer any questions they could have on a money transfer provider, but we also use Chatra pro-actively to ask targeted questions to users matching certain criteria. When we launch a new feature on our comparison platform for example, we'll start a chat with the users using it for the first time to ask them if everything make sense to them.
Even when we're not online on the chat, we configured offline messages in Chatra which help us collect emails of potential leads.
Thanks to Chatra's flexible API, the app is well integrated with our analytics and support software. The chat is now definitively a key part of the user journey of many of our users.

Vendor Response

by Chatra on July 29, 2017

Thanks, Pascal!

Capterra-loader

Excellent chat for your startup !

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Is very fast, easy to use and the managing dashboard is really good. We have been using it for almost 2 years. Also, it works perfectly on mobile which is good for our business and our users. The customer support also is very responsive. We feel like is a team working really hard on improve every month the product.

Cons: The API could be a little bit better. They should let technological teams mold better the size of the things or customize some stuff. They also should offer different plan prices.

Overall: A good chat for our startup at good price!

Vendor Response

by Chatra on January 15, 2018

Thank you for the feedback, Orlando!

Best Chat App Around!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Chatra was a simple install and very easy to customize to match our theme. Best of all, it converts 99% of our (chat) visitors into customers. When a visitor can chat directly and instantly with us about a question, it's an opportunity for us to meet their needs in real time. They are more confident doing business with us because there is a level of trust they experience while speaking with someone directly. To be able to see what user is typing before they hit send, helps us to respond quickly and efficiently. We love the fact that it works just as well on mobile, and we can answer questions on the go! The personal service we receive from Yaakov is exceptional. Highly recommend!

Vendor Response

by Chatra on November 16, 2016

Thank you, Danielle!

I use Chatra on a daily basis to handle support and pre-sales. It's by far the best!

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the ability to see what the user is typing in real time, even before they submit their message. Also, they offer a really nice app for Mac.

Cons: While they have many features that competitors don't have, they lack in some basic features like the ability to manually send chat transcript.

Overall: Chatra makes customer support and pre-sales dead simple.

Good value chat platform

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use chat platform. I like the customizable chat pop-ups, ability to assign chats from different pages to different agents, saved chats, and nice looking interface.

Cons: Doesn't accept AmEx for payment. It would also be nice to have easy export of chat contacts for followup purposes.

Vendor Response

by Chatra on November 14, 2017

Thanks for the feedback, Katy! We are switching to a different payment processor in the nearest time, so AmEx cards will be supported soon. As for export of contacts - you can do it in Reports > Emails export tab.

This has reduced customer cancellations by 25%!!!

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Chatra is amazing. Easy to use, responsive customer service, great design and functionality. Our customers rave about Chatra, and since implementing it last year, we have had a 25% drop in cancellations! Our customers find it easier than ever to get help with our programs.

Cons: No real cons about Chatra... Maybe one improvement would be allowing our reps to have a chat section, to communicate with one another separate from the customer chats.

Overall: Customer retention increased, our representatives love it, and our customers love it. Chatra is awesome, and when we have any issues, their support team is responsive and helpful.

Vendor Response

by Chatra on June 08, 2018

Thank you, Jessica!

Capterra-loader

A great Chat tool for Startups and small companies

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Plenty of functionalities at a very good value. Probably the best value in the market. It has enough intelligence for our customer service to be world class

Cons: Maybe not having as many integrations and services like Intercom would have but I guess the price difference very well makes up for it

Overall: If you´re a startup or small company looking to provide a great customer service without wanting to pay ridiculous fees like Intercom, this is the way to go.

Vendor Response

by Chatra on November 09, 2017

Thank you, Francisco!

great for instant communication with customers

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Excellent app, paid for itself within a couple of days. Helping customers through checkout in particular is great. Also seeing what they are typing before they send helps save time in replying, their location is visible - also very helpful in anticipating questions.

Switched from another chat service to Chatra due mainly to its deep integration with Help Scout - chats and offline messages are added into Help Scout as new support tickets, giving us a full picture of customer support.

So far we're loving Chatra! With native desktop and mobile apps, our team is able to help customers with their orders or product enquiries anywhere. Probably my most valuable app.

Recommendations to other buyers: The free version is working great as well.

Vendor Response

by Chatra on November 10, 2016

Thanks, Nikhil!

Chatra is a SUPER simple but basic tool that worked great for a small organization

Nov 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Chatra was one of the easiest support tools I've used, and it works well for a small team. The only reason my team decided to stop using the tool is because it is purely a chat tool and does not offer after hours ticketing.

Cons: One thing that made Chatra frustrating is that when there was a missed chat, it auto forwarded to my email address and not the email of the agent assisting with the request.

Vendor Response

by Chatra on November 13, 2017

Thanks for the feedback! By default Chatra forwards offline/missed messages and chat transcripts to the email address of the account owner, but you can change the email in "Set up & customize" tab.

Chatra Review

Nov 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and manage the site and chats.

Cons: Not able to contact people if they don't leave any details and they may not come back to the site.

Overall: We use the free version - it is great for what we need. It would really help if we could make it so that each customer has to leave some contact details when leaving a message when we are set to away as it means some customers don't get answered if they don't come back to the website which could result in missing a sale.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Karly! Have you tried checking "Get offline messages only once the form is filled' option in the Pre-chat form settings? This way you can avoid anonymous messages.

Excellent for a small business as its free and superior chat integration for premium upgrade!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Multiple language interfaces based on the browser/visitor and it's included in the free/entry version!

Cons: The price of entry! A small company with one user should probably priced at something less than 5 dollars a month, instead of the 17 dollars monthly. However, it's a great product, just make the barrier of entry for a tiny company to take part of the benefits of premium (there is so many other monthly "small" payments these days in SaaS).

Overall: I've used Chatra for multiple clients and they all love it! It's free for one user and most small businesses don't need anything more. I love the freemium and access to a generous paid upgrade when clients are big enough to take chat to a new level in their business model.

Recommendations to other buyers: Get it. It's a great choice among the competitors.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Vegard!

Great for engagement & customer service.

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, easy to implement, easy to customize. iOS app allows for service & support from any location.

Cons: I honestly haven't encountered any.

Overall: I have been very pleased with Chatra. I started using it about 6 months ago and have found that it increases engagement both on my public facing site and within my web application. It couldn't have been easier to implement, just a couple lines of cope & pasted code, and is super simple to use there after. The design is elegant and simple. Really enjoy having the iOS app as well so I can provide service from any location where I have coverage or wifi.

Vendor Response

by Chatra on November 17, 2016

Thank you, Sam!

Affordable, Effective and Totally Cool

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ChatBot functionality.
Excellent support.
Affordability

Cons: Nothing as yeat

Overall: To be honest I have not implemented any other chat programs so my experience is limited to just Chatra. But that experience has been excellent.
Their support team is responsive - I am in a different time zone but I would wake to find all my requests answered effectively, all of the time.
I am not technical but am always made to feel comfortable to continue asking questions to get the most out of the service.
I love the automated ChatBot functionality. It's like being able to walk up to a customer in your store and say can I help you? Used wisely, the ChatBot feature paid for itself after the first customer was converted. I was surprised at the high degree of engagement using this feature... in fact it's the feature that has the MOST engagement in one of my deployments
There may be other programs that offer more or different features, but I have no doubt that Chatra will catch up or surpass your expectations.
I just wish they did more things!

Recommendations to other buyers: Get it!

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Amajjika!

Chatra Website Chat Software

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It works. Works on multiple websites.

Cons: That my boss will not pay the fee to get the full featured version.

Overall: My boss asked me to find a chat solution for our 3 company websites. We are a small but very diverse service company, so the chat had to be affordable, and work well on all three sites simultaneously. Tried the big name chats, but they were clunky, and very expensive. Found Chatra in the WordPress plug-in library and tried it out. So glad we did! It worked great right from the start, and has resulted in quite a few sales leads, and many customer service success stories. Thank you Chatra!!

Recommendations to other buyers: Get it!

Vendor Response

by Chatra on November 16, 2016

Thank you, Michael!

Great service, easy to implement and use.

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Super simple to get setup and going, also great ease of use for both the representative and customer side.

Cons: Wish they had a round robin type of option to rotate the chats through multiple representatives within the same department.

Overall: Great service to offer customers the ability to chat with your organization. Simple to setup and start using right away.

Vendor Response

by Chatra on June 26, 2018

Thank you, Julia!

Easy to use, good value

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: We've had a good experience thus far with Chatra - the product is easy to use and gets a fair amount of engagement on our website. Chatra's customer service reps are always available to help with questions. I like that I can answer on my laptop or phone, and that it remembers past conversations when someone returns to the website.

My two complaints are that they do not take AmEx, and that you cannot export a spreadsheet/etc. of the contacts and conversations you have on Chatra. However, I'm told that both are coming in the future.

Overall, good value.

Vendor Response

by Chatra on November 17, 2016

Thank you Katy! We'll be sure to ping you when we add those features.

Great company with even greater customer support!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Features & Functionality:
After using the Chat for a few days, We discovered that our company needs a specific feature, we have submitted the feature request and a few days after they added it to the system!

Customer Support:
They are very responsive when we need them.

Ease of Use:
it's very easy to install, the back-end is super nice flat and clean design, also they offer app for mac, windows, ios and android and that is a huge benefit when you have multiple agents and devices.

Value for Money:
Compare to other services Chatra has the best pricing that fitted our budget and business.

Vendor Response

by Chatra on November 16, 2016

Thank you, Sam!

One of the best Apps ever

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Having this live chat App helps us both being in touch with customers answering their questions and showing them that we are alive, working from behind the site. Moreover, it is very useful to save abandoned carts automatizing messages or starting chats if customers are stucked without finishing orders. I would recommend it to everyone who cares about their business.

Vendor Response

by Chatra on November 16, 2016

Thank you, Marta!

just great!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to install, works everywhere

Cons: no file transfer

Overall: The best way to be permanently in touch with my potential clients. I have it permanently in my work computer and I'm happy to connect and interact with a client if not immediately available on my computer.

Recommendations to other buyers: removable copyright

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Mariela! Actually we have a file transfer feature in the paid plan: to attach a file, click on the paperclip icon or drag and drop the file into the message field. Both you and your customers can exchange files during the conversation. The maximum file size is 20MB.

the system I do recommend to everybody

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to install, integrate and use

Cons: would be awesome some more options to customize it all

Overall: Easy to install, manage, integrate and use. Without doubt, the chat system I would recommend to use to everybody from personal sites till professional ecommerce

Vendor Response

by Chatra on November 17, 2016

Thanks for the feedback, Enrique! We plan to add more customization options in the future, so stay tuned!

To be close to your customer ....

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My computer is always on ... So in any time I see request of my customer and I can react fast ...

Both our sales department and our customers are very satisfied with this software add ....

Overall: We are whole day not close to the customers, but together with our customers ...
Chatra is an employee in our company ... Maybe most valuable ...

24/7 all year round we are with our customers, online or offline in an easy way...

Great gadget ...

Vendor Response

by Chatra on November 17, 2016

Thank you for the feedback, Zarko!

Great chat application for sales

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, alerts, chating many persons in the same conversation, copy of the conversation in our email and not intrusive tool for contacts.

Cons: None

Overall: We try first whit the trial receiving contacts first day, great tool for beginners like our case , for us is important to know the who and where receive the contact and whit Chatra we have it.

Recommendations to other buyers: Sometimes starts slow the conversations in the movil application, but maybe is my iphone.

Vendor Response

by Chatra on November 17, 2016

Thank you for the feedback, Fernando!

Chatra is an amazing tool for small business

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, saved responses, email backups if chat is missed

Overall: We signed up for Chatra to assist in responding to our consumers in real-time on our website, especially to encourage purchase. We have had multiple successes with consumers questioning the product who ended up purchasing based on our Chatra conversations. Chatra also allows us to have a personal connection with our consumers. We highly recommend Chatra as an alternative means of customer service!

Vendor Response

by Chatra on December 05, 2016

Thank you, Megan!

Easy to use chatting app for my ecommerce website.

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm able to get instant notifications from potential customers via this app. There is no delay and I do not have to wait for an email notification.

Cons: I do not like how the names of the chatters appear as random aliases rather than their real name. The messages seem to be haphazardly sorted into 'queue' and 'missed', which make it confusing for me to check.

Vendor Response

by Chatra on June 08, 2017

Thank you for the feedback, Irene! Let us clarify: Chatra names anonymous visitors after colors of their avatars, but you can enable the pre-chat form and ask your visitors to introduce themselves and enter their real names. As for the messages: if the visitor is online, you'll see their missed message in "My queue" tab, and if the visitor is offline, it'll appear in the "Missed" tab. You can also see all conversations in "All" tab, maybe it'll be more convenient for you.

Streamlines Business!

Jun 18, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love being directly connected to customers. I love that they can get an answer immediately without having to call. I especially love that you can see what the customer is typing before they send it.

Cons: I don't care for the fact that they can enter Chatra without giving us any of their information, something, even just a name and an email should be required.

Vendor Response

by Chatra on June 26, 2018

Thanks for the feedback, Kira! And sorry for the late reply. You can make the pre-chat form required by checking "Get messages only once the form is filled" option in the "Pre-chat form" tab.

Chatra helps our startup with key user engagement

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of installation and mobile apps.

Overall: We have been using Chatra for about 6 months now both in our website and web app in order to engage our users and potential customers online. It has proven to be much easier to use than other tools like it we have tried and a lot smoother for our users. The paid features that allow customer insight make our ability to respond quickly and thoughtfully a huge asset and always impresses our users.

Vendor Response

by Chatra on November 17, 2016

Thank you, Nick!

Chocolate & Chatra

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Flexibility in response location.
Business hours of availability & agent hours of availability.
Triggers for automated chat.

Cons: Lack of cart intelligence in app.

Overall: We're a family of confectioners who likes to be in touch with our customers. They have questions on anything from ship times to chocolate-of-the-month. Chatra allows us to answer all that through just about any device at any time, on our time. Features are continuing to roll out and I have nothing but appreciation for the group behind it.

Recommendations to other buyers: The developers seem to listen and implement on a regular basis. That keeps us on our toes and we like to see what new benefit we can add to our interaction lineup.

Vendor Response

by Chatra on November 18, 2016

Thanks for the feedback, Andy! As for the "lack of cart intelligence in app" - could you please contact us and specify what you mean by that?

A Great Chat App

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I have been using the app to answer to my customer's questions and provide customer support. The app has many features that help it to become an all rounder in providing chat functionality to your website. The fact that it has a corresponding mobile app on iOS makes attending to customer questions anywhere possible. Features like automatic online and offline times on a specific day of week makes it an even more valuable chat app for SMEs who do not have a team of customer service staffs handling chat round the clock. In short, a great chat app for anyone who wants to incorporate chat functionality to their website.

Vendor Response

by Chatra on November 17, 2016

Thanks for the feedback, Seck!

Solid chat solution for a company of any size

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We started with the free version of Chatra, which is pretty useful in itself. Upgraded to a paid plan to use integrations with other solutions (Bitrix24, Internet-Shop platform). We migrated from Zopim, since Chatra is less expensive and has basically the same features. Everything works fine, both in the web app and the mobile apps.

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Holger!

A great tool that helps us communicate with our customers!

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Can't recommend Chatra enough, great tool with outstanding features; helps us easily communicate with new and returning customers.

Vendor Response

by Chatra on November 17, 2016

Thank you, Leslie!

Chatra has been doing it's job flawlessly since day 1

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Usability for both the end users and chat agents. Quality.

Overall: As a usability expert and a business owner I didn't come across any missing feature or a single noticeable usability flaw so far. Now that's not common! I recommend Chatra for it's value, quality and ease of use.

Recommendations to other buyers: Keep up the good work.

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Slava!

Five Stars

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have been using Chatra for over a year now and it has proven to be a valuable asset for our company. Clients can get help fast and easy. If we are not only we are sent a message via email so we can respond back quickly. Chatra saves all our messages until we choose to delete them.

Cons: We have no issues with this software. Perhaps had more color options in the interface. It is all good.

Vendor Response

by Chatra on July 29, 2017

Thanks, Carolyn! That's so great to hear that we help your business!

Good for small businesses.

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how the chat is also available in an app for your mobile device to insure you are available for each potential client seeing information.

Cons: .... Can't think of any right now :-)

Overall: This app has been able to provide our Medical Assisting Vocational school a number of pretty solid leads. I have found that a lot of our demographic here in Los Angeles are using their mobile devices to seek information and often times are not able to make an phone call and prefer to chat.

Recommendations to other buyers: If you can find it in your budget to go pro... I suggest you do so. There are so many perks that you will find extremely valuable and will aid you in turning the leads into clients/ customers both seamlessly and efficiently.

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Tahlia!

Superbly simple yet powerfully effective chat software

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple to implement
Low Cost
Beautiful visuals.

Overall: Chatra is super simple to implement and has great impact in your interactions with current and potential clients and users. We love the simple style and visuals of chatra and feel its one of the best additions to our marketing stack.

Vendor Response

by Chatra on November 17, 2016

Thanks for the feedback, Brad!

Magento Chatra

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Good free features.

Cons: The Android App has limited functionality.

Overall: Easy to install, good integration with Magento. The Android app in our case is a good addition. Looks and feels of chat app for users looks very pro.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Sergio! We plan to improve our Android app in the future, so stay tuned!

It is the best communication option for small businesses

Jul 18, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros:
Chatra is a live chat system, which has helped me stay connected in my small company with different types of clients. Being able to have more than one chat open at the same time, Chatra offers you the opportunity to maintain perfect contact with buyers and sellers of the market. In its free version is an equally functional application, although with its limitations, it is enough time for you to understand how the application works. Paying the monthly membership is ideal for small companies to always stay in touch with all the buyers in the market. Fairly recommended.

Cons: Personally, I'm not in favor of the free versions. I think that the periods of testing in such a complex application as Chatra are not enough to be satisfying to understand 100% what the application offers. and as last two complaints is that the software does not have html support and does not have time triggers for active pro chats.

Vendor Response

by Chatra on August 03, 2018

Thanks for the feedback, Luis! We do have time triggers, just use "Time spent on current page" or "Time spent this visit" conditions in the trigger settings. Hope this helps! And sorry for the delayed response.

Chatra does one thing and it does it perfectly

Nov 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Well .. the part I like more about this software is that ... it works! Period.
But because I have to write at least 100 characters or my review will not be accepted, I'll add that I also love the possibility to switch from desktop to mobile on the fly, no glitches. Cool!

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Bruno!

Capterra-loader

Chatra is a great live chat and messaging software for communication with software.

Jun 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Chatra is cost effective and very easy to install and manage. It's also very efficient with minimal issue.

Cons: While this could be easily fixed, I feel like the mobile have too little functionality.

Vendor Response

by Chatra on July 05, 2018

Thank you for the feedback, Emeka! Could you give us more details of what features you need in the mobile version? Please share your suggestions in the chat or send them to support@chatra.io

Amazing!

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I use the free plan and it's great.
It has desktop notifications
we can set the notification sound to never stop, which is very helpful in my organization because we are not all the time on our desk.
Lots of options in settings.
Very helpful mobile app
simple but good design

Cons: I think that being online should be set by having the app connected or not, not by a time schedule. Not always you have availability for chat, special if you're a very small business like mine

Overall: Simple but beautiful design in my chat box. Mobile App that keeps me in contact with my clients if necessary.

Chatra is a must for customer service

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Price, ease of use.

Cons: None

Overall: We've been using Chatra for sometime now, and it is proving invaluable. Many people have used it to contact us with their questions. It is fast and easy to use. And it is affordable! We give them five stars!

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Carolyn!

awesome chat plugin

Nov 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Free, fast, easy to use

Cons: Can't translate all frontend text.

Overall: free, easy, fast, awesome. Been using Chatra for about a year now, since I made my web shop, and am very happy with it.

Recommendations to other buyers: Not really

Vendor Response

by Chatra on November 21, 2016

Thanks for the feedback, Danijel! We are developing API that will allow you to translate the widget on your side, and it's already possible to use the undocumented version of it (but only to translate a limited amount of strings). Please contact us if you'd like to give it a try.

I have experience using Chatra in the past in order to communicate with consumers in real time

Jun 26, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Chatra made it easier to connect and work with consumers as they used the website that I was working with at the time. Visitors used Chatra to ask questions that we were able to help them with to ensure good customer service.

Cons: We had some installation problems that required the occasional reboot of programs attached to Chatra but were able to solve the issue overall. Customer service was very helpful in this matter.

Overall: The ability to communicate with consumers as they used our website in order to ensure that their questions are answered and that they receive the best customer service.

Vendor Response

by Chatra on June 28, 2018

Thanks for the feedback!

Easy to use, nice design and friendly experience

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The design is really pretty and it's really easy to use, easy to set up... literally anyone can set up a chat on a website with Chatra, even people who are not familiar with website building.

Overall: I've been using Chatra for a while and I am really satisfied with the app. Even the free version is already a lot better than some paid alternatives I've tried. I am grateful for the Chatra team to have made this available for us to try for free and I definitely recommend it! :)

Recommendations to other buyers: Maybe change the way we choose the working hours, it's a bit confusing. Other than that, the rest is perfect :)

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Andressa!

The best of the best

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy of use.

Cons: Nothing really.

Overall: We were using Olark and its night and day with Chatra.... the best of the best. I would recommend Chatra and have to anyone and everyone!

Recommendations to other buyers: Not at this time.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Frank!

Chatra's review

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The lovely eye drop

Cons: none

Overall: I wish my website would be more known as I am certain Chatra would be a great ally! I hope to increase visibility and get even more help from Chatra! Thank you:-)

Vendor Response

by Chatra on November 17, 2016

Thank you, Marie B!

Must-Have App!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: This plugin for Shopify has helped in a lot of ways our customer service and conversion rate. The version is packed with tons of features and the paid version is fairly priced.

Vendor Response

by Chatra on December 06, 2016

Thanks for the feedback!

Fantastic system with just small things that is missing.

Nov 15, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Every single part

Cons: The ability to send a selected chat to Help Scout so we can follow up via a real ticket.

Overall: Best chat system we have found, and we have tried out about 10 of them. The only thing we are really missin is the ability to send a selected chat to Help Scout (our ticket system). We can only send all or non, and sometimes we have to follow up a conversation but then we have to copy and past every part of the chat manually into Help Scout. When that part is in place, there is no chat system that can beat Chatra!

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Mats! We've already added your suggestion to our feature requests list.

Useful app

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to install and access. It also has the most important features included in the free plan, which is perfect for start-up/small businesses.

Cons: So far I haven't experienced anything bad yet.

Overall: I'm loving this app! It's super easy to install and access. I have it on my laptop and iPad mini + iPhone, so whenever I'm not working on my laptop, I can access the app and answer messages from one of the other devices. Super handy! I also like that a lot of features are included in the free plan, which makes it perfect for start-up/small businesses.

Vendor Response

by Chatra on November 17, 2016

Thanks for the feedback, Rosanne!

Great, creative way to interact with website visitors

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the fact that it has a really fresh, easy feel to it. It makes it simple to access and interact with visitors, as well as manage workflows

Cons: If I had to say I don't like something, I suppose I wish there was a little cleaner interface, but that is getting pretty nit picky.

Vendor Response

by Chatra on June 21, 2018

Thank you, Daniel!

Great company, great product

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple to implement. Easy to use. Focussed goals as a product.

Overall: I've been using Chatra for a long time on a number of different websites. Particularly the TEDx Cape Town website. Chatra is always an exceptionally simple and satisfying experience to set up and use. I've always had speedy responses from their team and recommend Chatra to colleagues regularly.

Vendor Response

by Chatra on November 16, 2016

Thank you, Craig, glad to hear that!

Very nice service

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: simplicity

Cons: Quick configuration

Overall: The service is really great. Support is accurate and fast. Essential for those who create apps and websites

Vendor Response

by Chatra on November 17, 2016

Thank you, Massimo!

Awesome software!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Super easy to install and use, and customers love you when you respond to their questions in seconds. Highly recommended!

Vendor Response

by Chatra on November 16, 2016

Thank you for your feedback!

Perfect on the first try

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to configure, easy to setup, easy to learn. Flexible and powerful features.

Cons: Nothing

Overall: I am a hired consultant for a call center with minimal WordPress and Chat Application experience. I needed something that was exceptionally simple to install and operate, but yet very feature rich and powerful for a growing overseas call center. Chatra met all those needs on the first try. The owner of the call center was very pleased and it took me no more then a few hours to set up and configure. Well done Chatra!

Recommendations to other buyers: Try it first before you mess with others.

Vendor Response

by Chatra on November 16, 2016

Thank you, Amran!

Excelent Performance!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Pop ups to a client on the website
Timings the service is up or down
Email missed clients
We can see what clients are writing before they press Enter
We can see where the client is on our website
Ip's / Browsers etc...

Cons: The thing we didnt like so much was the fact it not a free software. But I understand now why, good stuff aint free!

Overall: I've tested Chatra and increased my clients trust and improved our costumer support performance! Great software, we are very happy.

Vendor Response

by Chatra on November 16, 2016

Thank you, Bruno!

Excelent online support chat

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Nice, smooth chat form. Mobile phone software. Free of charge use.

Cons: -

Overall: Best website support chat! I recomend it to everyone. Most of all i like, that i receive messages directly to my phone and can answer my customers on the go. Thank you, Chatra team.

Recommendations to other buyers: This is excelent software and i don't want to change anything about it.

Vendor Response

by Chatra on November 17, 2016

Thank you for your awesome review Jan!

Capterra-loader

So fast

Aug 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I love the reliability, agility and delivery promise the software has brought to out realm. It is fast, reliable and awesome

Cons: The pricing model might deter people from getting it, if they do not know the ROI that the software is capable of

Overall: Integration to a clients website. They loved it

Chatra it's cool

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That it is very easy to use.

Cons: It's not you... I don't have enough money right now. x)

Overall: Right now I haven't the opportunity to pay for it, but I will. I UX has been so friendly. I think that you can improve the way you present the "chats", I mean, you just have 4 categories. Maybe if you can customize them, it will be awesome.

Recommendations to other buyers: Not at all... Maybe more time in the trial version... (hehehe)

Vendor Response

by Chatra on November 17, 2016

Thanks for the feedback, Isabel! We were thinking about adding a way to mark certain conversations, so we'll consider the customized categories!

Quick and Simply Works Great

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: freemium model, phone app, ajax customize interface, live widget settings

Cons: Cant complain... did what I wanted

Overall: It's simple. Want chat? Get Chatra. Free to to try so there's literally nothing to lose. And did they mention?... the phone app works great! seamless... well done Chatra!

Vendor Response

by Chatra on November 16, 2016

Thank you, John!

Not sure if I'm doing the right thing...

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Being able to respond so quickly to inquiries and impress potential customers. Being able to respond from my mobile or my desktop.

Cons: Cost. I wish it was a bit cheaper.

Overall: By giving a so positive review about Chatra, I will be helping Chatra attract more customers. More demand means they might increase their prices! But hey. I have to be honest. They deserve this high rating. I have even decided to sign up one agent today and I will add more agents later.

Recommendations to other buyers: No

Vendor Response

by Chatra on November 17, 2016

Thank you, Paul!

Great popup chat for our website

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease to use, automatic popups, personal touch with avatars

Cons: Mac app sometimes crashes

Overall: We experiment something with the auto popup on our pricing page and it really helped us getting more people to buy our products. I use the app on a Mac and it sometimes crashed when in the middle of a chat. But it's quickly opened again so I can continue the chat.

Vendor Response

by Chatra on November 16, 2016

Stefan, thanks for the feedback! As for the app - have you tried reinstalling it, does it still keep crashing? What version of OS do you have?

RE: GREAT APPLICATION

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Missed chat
Mobile app/IOS app

Cons: Extend the demo period. based on traffic, since I dont have much traffic I would have asked for longer period of the demo.

Overall: Very useful chat application, ability to save missed chats, even trace the page/item where the chat was initiated.
a great Chat app for every e-commerce application...

Recommendations to other buyers: Overall a great experience.

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Isaac! Please contact us and we'll see what we can do about your trial period.

Chatra increased our profit

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ¿ great UI
¿ stability
¿ easy to use
¿ support team

Overall: I am the managing director of Envy.rent ¿ revolutionary car rental in Honolulu.

After we implemented Chatra we increased the number of bookings by 13%. I was surprised how many customers are willing to use online chat, not email or phone. It's a great channel to gently help customers and motivate them to make a deal. It's also easier for our support team.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Ilya!

This app help me closing more sales!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I saw Chatra in other pages and I personally use it as a customer and I love it! Then I decided to install it on my online store www.linanailartsupplies.com to try it and I could say that this app is really helpful to have a faster contact with our customers. An not only that, it help us so much closing sales that probably we won't have if it's not because of a faster online response. We are so happy and we recommend it 100%.

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Lina!

I tested it for free, nice app

Mar 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Now a days we know lots of app like this, but if there is one thing that I really liked about this one is that it is VERY fast, there is no delay, really good.

Cons: Hard to say, the app is just too good that I can`t figure it out how to find a cons about it, the only thing I can say its about the setup, a little bit confuse, but still good.

Vendor Response

by Chatra on March 28, 2018

Thanks for the feedback, Valdir! We'll try to make the setup process easier.

Fantastic tool for both start-ups and established organisations!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's advanced and easy to use. Customisable as well.

Cons: Can't really think of anything

Overall: Chatra is our #1 choice for customer chat service. It has a free version as well as advanced features, making it a perfect match for both start-ups and established organisations who're looking for an easy and quick way to personalise the user experience of their website.

Vendor Response

by Chatra on November 17, 2016

Thanks for the feedback, Nick!

Best we´ve used!

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The free plan is more thank you can ask for

Cons: Nothing really... everything is great.

Overall: The free plan is better than any other platform´s without doubt! Customer service couldn´t be any better. We´re incredibly happy with this platform since it has allowed our business to grow. Thanks to Chatra, it´s ever so easy to get in touch with our customers.

Vendor Response

by Chatra on November 29, 2016

Thank you, Francisco!

Paid for itself the first week!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use , setup ,everything

Cons: nothing i can think of

Overall: Easy to use and set up. We integrated it with Helpscout. We're using it on our order pages and it's giving us amazing intel on our customers and what the blocks are in the order process. It allowed us to convert quite a few customers the first week of use. Highly recommend!

Recommendations to other buyers: use it on order pages!

Vendor Response

by Chatra on November 16, 2016

Thank you, Cris!

Interface is neat and clean. Plus you can do group chat!

Jun 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: What we liked most is the ability to have group chat. The chat application that we used before doesnt have this feature.

Cons: Pricing is expensive. we ended up not choosing this app, mainly because of their pricing.

Overall: Group chat! this is the feature that we loved but the pricing is not great

Vendor Response

by Chatra on June 26, 2018

Aaron, thanks for the feedback! And sorry to see you go.

Great Chat Window

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Have had no problems at all. I like that I only need to login once and can function for all 3 of my Shopify stores simultaneously.

When Facebook Messenger came out I considered it since it was more familiar to my customers, but the stupid thing navigates you away from your website.

Using Chatra I get a number of extra sales each week from answering questions quickly for people who are too lazy/impatient to call or email. Super useful that it shows which page customers are on as well as they'll often start talking about the product on "this page" and it keeps me from having to ask what "this page" is.

Vendor Response

by Chatra on November 16, 2016

Thank you, John!

Great chat feature!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Having this easy to use chat feature I believe has helped convert many people from lookers on our site, to buyers. They love that they can get a real person to converse with and ask questions. We love that we can set the hours for the chats to turn on and off automatically, but we can easily override that if needed. When not answering chats, the customer is able to easily leave a message for us with their contact information, to which we can reply. What little occasions I have needed Chatra's customer service, it has been fantastic. It doesn't get any better. For chats, go Chatra!

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Stacey!

One of the best...

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Reliability, Design, Ease of Use, integrations, etc.

Cons: Chat does not work across sub-domains, e.g. domain.com => help.domain.com.

Overall: I have used and evaluated dozens of live chat solutions over the years and Chatra is by far one of the best for B2C e-commerce merchants as of Nov 15, 2016. It works seamlessly with Help Scout and the web UI and desktop apps are well designed and engineered. You definitely want to give Chatra a test drive.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Daniel! We plan to make it possible to merge the conversation history from sub-domains in the future, so stay tuned!

The perfect chat solution

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using Chatra for a few months now and have found it to be perfect for us. The web app is really easy to use and embedding the chat code on your website/web app is really simple. The iOS app is great too so I can always make sure that we can be contacted when not in the office.
The integrations to Slack and HelpScout are really useful so that we get all out notifications in one place and never miss anything important. Then when we're not about to chat, Chatra automatically creates a ticket for us in HelpScout - our help desk system. Great work Chatra team! Thanks

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Ben!

Best live chat app

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: UX, Mobile app, SSL-encryption

Cons: -

Overall: Great app! We've tried several live chat apps and looks like the search is over. Chatra is very easy to install/integrate into the Wordpress webpage. Mobile version for iOS and Mac app works great as well. Really enjoyed the Slack kind of UX. Highly recommend. Must have app.

Recommendations to other buyers: I suggest you to try this app.

Vendor Response

by Chatra on November 17, 2016

Thank you Jan!

Best chat application I've used

Nov 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Personalized pop-up on website improved response rate
- Desktop client

Cons: - I am missing some options for agent routing (first/second choice agents)

Overall: In the past years I tried several chat applications, Chatra is the best of them in my opinion. The software works fine. The desktop client is something I really appreciate.

Recommendations to other buyers: - Use the triggers - Personalise the chat pop-up using a photo

Vendor Response

by Chatra on November 17, 2016

Thank you Jop! By the way, you can use a group feature for routing chats to particular agents. This quick guide https://chatra.io/help/#groups will help you set them up.

Simple tool that converts

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I have been using Chatra for quite sometime now, it started as a test feature and noticed many visitors started using it. It has been very user-friendly and beautiful that will fill all website designs. I love the free version but will soon get a paid version as an upgrade in the coming year. Highly recommend!

Vendor Response

by Chatra on November 16, 2016

Thank you, Jinal!

Fantastic Chat Software

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Knowing what the visitor is typing before clicking the "send" button

Overall: The features are great, creating a very interactive engagement with my clients.

I like the feature that allows me to see what the other person is typing even before the send button is clicked.

Fantastic software.

Vendor Response

by Chatra on November 17, 2016

Thank you, Victor!

Our Review of Chatra

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Doesn't have widgets that can be used for promotions like in Formilla

Overall: We were using Formilla before and wanted to try Chatra. No issues so far and it seems to do the job.

Recommendations to other buyers: No

Vendor Response

by Chatra on November 17, 2016

Thank you for the feedback, Dushantha! As for promotions - you mean the attention grabber, right?

Perfect to use and easy to install

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We weren't sure what chat service to use, but loved the look of Chatra, so we tried it within the free period. I paid for an annual subscription before the trial ran out. It was by far the best choice we have made. I only wish it were much cheaper when adding additional agents....but other than that...it is awesome!

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Paulitta! Please note that there's no need to pay for each additional agent in Chatra, several agents can use the same license: if one goes offline, another can connect and start chatting.

A very good chat for us, easy and great

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy and It offers many interesting configuration features

Overall: We use Chatra chat in two shops on-line and our experience is very good. We recommended chatra chat because is easy to use and has a lot a features.

Vendor Response

by Chatra on November 16, 2016

Thank you for your feedback!

The silver bullet in Chat rooms

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The easy functional features

Cons: Nothing at this time

Overall:

Surfing web looking for a silver bullet , we believe ¿ CHATRA ¿ is the chat room .


Recommendations to other buyers: Easy right to the point , positive results , the silver bullet ....

Vendor Response

by Chatra on November 17, 2016

Thank you, Carlos!

Good and easy to set up on a wordpress but all the good options are paid

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: easy to set up
look good design

Cons: premium requires to get the good options
only 2 design

Overall: Overall good applications but after the free membership is gone the good options are gone which is the sad part for me, and should add the sms notification option to make it easier not to miss messages from people

Vendor Response

by Chatra on November 17, 2016

Thank you Asaad! By the way you can receive instant notifications to your phone if you use a mobile app, it's faster that sms notifications.

Great Help to Our Business

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Chatra has been a great addition to our business. We've tried a few others before, but Chatra is what has stuck for us. We've had a lot of compliments once we've implemented it. I really like the back end features of being able to add notes, email, and name to make it easier to recall repeat customers.
It's really nice to just keep a tab open in Chrome and have desktop notifications for new chats. The customization is a nice touch as well.

Vendor Response

by Chatra on November 17, 2016

Thank you, Paul!

Best Features and Value for Website Chat

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Having tried numerous website chat solutions over the years, including the larger website chat providers and brand new startups, we found Chatra to be the best solution. It includes every feature we could dream of, works well with our existing tools (like Slack and HelpScout), has a great simple interface, has a great mobile app, and we've always had quick helpful responses from support. We couldn't recommend them more.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Carl!

Great service

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and smartphone app.

Cons: Nothing

Overall: It just work from everywhere (Computer, smartphon, tablet...) and it is really simple to use and powerfull to get !

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Aurelien!

Amazing Software!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's compactible with All devices especially Mobile.

Cons: The period for the Premium trial version is short.

Overall: My Web developer recently installed this software on my website and I must say it's GREAT .. The fact that I can chat with my customers using my Mobile makes it a lot Fun and Super Great to use.. I'm still new and finding my way around it .. I also wish, you extended your Premium trial version to One month, it will give Newbies like me enough time to fully understand the software very well . Thank You!

Recommendations to other buyers: Kindly extend the trial for the Premium version to at least one month.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback!

I Love Chatra

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to setup and use

Cons: Website is sometimes slow to login to change settings

Overall: I setup all my clients websites on chatra and they love it too. The simplicity of creating an account and just putting the code on the website is unreal. Plus my clients just download an app to use it. So good...

Recommendations to other buyers: I would like a agency feature so I can earn commissions from clients and manage them without so many different logins

Vendor Response

by Chatra on November 17, 2016

Thanks for the feedback, Alex! Unfortunately we will not be able to add the feature that will allow you to manage your referral accounts with a single login at the moment, but we'll consider it in the future.

You should use it

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Just use it! You will love it !!! I think is lovely, is very simple and the same time is very powerful.

Vendor Response

by Chatra on November 17, 2016

Thank you Andrei! We love your review :-)

Great Chat Service

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a must have for e-commerce businesses. You can communicate with your customers, answer any questions they might have, or direct them to a product or service they are looking for. Because of this chat service we have converted on customers that otherwise wouldn't have. Easy to use and setup no fuss. Oh and there customer support is excellent, they respond almost instantly

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Andrew!

Awesome Plugin

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Exactly ten minutes after downloading the app we were already providing live support to a potential customer! Easy integration, reliability and outstanding support make Chatra the greatest live chat software we've tried. Best feature so far: cart saving and checkout assistance to reduce abandonment rate and limit the amount of guesswork necessary to optimize the checkout process.

Vendor Response

by Chatra on November 18, 2016

Thank you, Andy!

I've tried different solutions, this one won.

Nov 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Effective and easy to use.

Cons: The android app isn't working very well.

Overall: Easy to use and with a nice look and feel. The only thing that is missing is a valid android app, the official one is a little buggy.

Recommendations to other buyers: I've compared and tested different products and IMHO this wins!

Vendor Response

by Chatra on November 21, 2016

Thank you, Matteo! Unfortunately our Android app may not work properly on some phones, but we'll try to improve it.

Awesome product

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We use it and it give us leads. It is less money than Intercom but quality is very good. I highly recommend Chatra to evrybody

Vendor Response

by Chatra on November 17, 2016

Thank you Vlad! :-)

Awesome...! Great Work

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: 1. Totally Free
2. Easy Setup
3. Fast Real-time response
4. Amazing UI both user and agent
5. Easy Customize Option

Vendor Response

by Chatra on December 07, 2016

Thank you, Vidhunnan!