--- title: "Chatra Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chatra Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/144752/Chatra/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Chatra Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Chatra ## What is Chatra? Modern live chat and chatbot solution that facilitates personal communication between you and your customers. Welcome potential buyers to your website with live agents and invite them to get in touch through targeted, automated messaging. Save visitors the hassle of sending a formal, stuffy contact-us email. Reply from your browser, desktop or mobile app and keep customers happy with improved response times. \*Chatra has joined forces with Brevo! Find out more: https://chatra.com/brevo/ ## What is Chatra used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 452 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $21 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chatra?[Manage this product listing](https://www.g2.com/products/chatra/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chatra 4.7 (452) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $21 Per User, Per Month Starting Price $15 Per User Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (452) Ease Of Use 4.6 (16,488) Value For Money 4.6 (374) Value For Money 4.6 (11,536) Customer Service 4.7 (359) Customer Service 4.7 (10,749) ## Chatra alternatives [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144752/Chatra/alternatives/) ## FAQs about Chatra Overview ### What problems does Chatra solve? Chatra solves delayed website support, abandoned checkout journeys, and lost sales inquiries by giving teams real-time chat, saved replies, visitor-page context, automated messages, and conversation history. E-commerce stores, small-business owners, sales consultants, and customer support teams can answer questions from desktop or mobile, route chats to specialists, capture leads, and follow up on missed messages. Answer based on 291 reviews Overview ### Which roles and teams benefit most from Chatra? Chatra is most used by business owners, founders, and executive leaders who manage customer inquiries and sales conversations directly. Marketing managers use it to engage website visitors and qualify campaign traffic, while software engineers, web developers, and designers support chat installation, site maintenance, and customer-facing web experiences. Answer based on 325 reviews Overview ### What company size and industries is Chatra built for? Chatra is built primarily for small businesses, which represent 88% of reviewers, especially retail companies at 11%. It also serves e-commerce, software, internet, financial, legal, and automotive organizations; Computer Software and Internet each account for 7% of reviewers. Its common use case is live chat. Answer based on 452 reviews Features and Usability ### What are the key features of Chatra? Chatra includes real-time consumer-facing chat, canned responses, and real-time notifications as core customer communication features. Website visitor tracking and proactive chat support targeted outreach, while transfers/routing helps teams direct conversations. Reviewers also frequently highlight its mobile and desktop apps, conversation history, and integrations for responding to customers across devices and support workflows. Answer based on 207 reviews Pricing ### How much does it cost and what fees or limitations are included? Chatra offers a free plan for one agent, with Essential at $21/user/month and Pro at 29/user/month. Both paid plans include a 10-day, no-card trial. The free tier supports unlimited concurrent conversations, but reviewers note it limits advanced features such as saved replies, fuller visitor data, and automatic triggers; per-agent pricing can add up for larger teams. Answer based on 166 reviews Getting Started and Support ### What training and onboarding options does Chatra offer? Chatra provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features and steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does Chatra offer, and how do users rate the experience? Chatra offers chat support. Users commonly describe the support team as responsive, helpful, accurate, and quick to resolve setup or technical questions. The chat experience also helps businesses answer customer inquiries in real time, though some reviewers report slow or unavailable customer service and request faster responses. Answer based on 148 reviews Features and Usability ### How well does Chatra handle live customer chat? Chatra provides real-time website messaging with concurrent chats, saved histories, typing previews, automated replies, and offline messages. Small business and ecommerce teams value its simple interface, visitor context, and mobile access. Some users want deeper customization, HTML support, and more flexible ticket handoffs for follow-up support. Answer based on 207 reviews Features and Usability ### How well does Chatra work on mobile and desktop? Chatra lets teams answer customer messages from desktop and mobile apps, helping staff stay available away from a computer. Many small business teams find the experience consistent and convenient across devices. Some mobile users report missing spell-check, occasional sign-outs, launch issues, and limited mobile-specific widget positioning. Answer based on 55 reviews ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers highlight these features as the top priorities when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Chatra supports **Real-Time Notifications**, which helps teams respond quickly as new visitor activity and incoming messages appear. However, it does not include **Chat/Messaging** or **Multi-Channel Communication** among these top-rated priorities. Instead, it offers **Real-time Consumer-facing Chat** (**43%**), a related feature that still gives businesses a direct way to interact with site visitors in the moment, helping teams answer questions faster and improve customer response times. Real-Time Notifications 4.8 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Proactive Chat 4.6 (14) 50.00% of 14 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Canned Responses 4.6 (13) 38.46% of 13 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages Customizable Branding 4.7 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Offline Form 4.5 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Form to collect visitor contact information when live chat isn't available Transfers/Routing 4.8 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Transfer queries and organize messages between agents Chatra 8 features ### All Features - Canned Responses: Shortcuts for inputting frequently used messages - Customizable Branding: Add customized logos and colors to align with company branding - Geotargeting: Geographic location of visitors determines behavior of the software - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.5 (452) 4.5 Based on 452 reviews ## Pricing Value for money 4.6 (374) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/144752/Chatra/pricing/) Free $0.00 It includes: - Basic Visitor Info - Browser Dashboard - Ios & Android Mobile Apps - Notifications - Online & Offline Chat Widget - Unlimited Concurrent Conversations - Windows & Mac Desktop Apps Essential $21.00 Per User,Per Month It includes: - Notifications - Online & Offline Chat Widget - Targeted Messages & Triggers - Unlimited Concurrent Conversations - Windows & Mac Desktop Apps - Basic Visitor Info - Browser Dashboard - Ebook Messenger - Email Helpdesk - Form & Lead Capture Bot - Instagram - Ios & Android Mobile Apps Pro $29.00 Per User,Per Month It includes: - Agent Groups and Chat Ratings - Basic Visitor Info - Browser Dashboard - Ebook Messenger - Email Helpdesk - Form & Lead Capture Bot - Instagram - Ios & Android Mobile Apps - Notifications - Online & Offline Chat Widget - Operating Hours - Targeted Messages & Triggers - Unlimited Concurrent Conversations - Windows & Mac Desktop Apps Value for money 4.6 (374) 4.6 Based on 374 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (359) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (359) 4.7 Based on 359 reviews ## User reviews Overall rating 4.7 Based on 452 reviews Filter by rating Counts reflect reviews available in this feed. 5(347) 4(90) 3(13) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful Eugene B. CEO Used the software for: 1-3 years ### "nice chat for the website" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2019 Pros Simple has a free plan, applications are well made and the interface is nice to work in. Cons Skipped webchats moved to another tab which is accessible with 2 clicks (should be 1 click max) RD Reema D. Associate Director Used the software for: Less than 1 year ### "Wonderful Chat Service for LiveChat on Websites" 5.0 December 4, 2022 Overall, getting the chat feature on our website has been wonderful. I highly recommend it, as we have had a wonderful experience. Pros Chatra has a number of very helpful features. The auto-replies, which can be pre-typed for common questions, are amazing and save time for repetitive questions. I also love that there is both a desktop and mobile. It allows you to see who is on the website, and the pre-chat view, where you can see what they are typing in real time before they submit the message, is amazing. You can think about what you want to say before they hit send, or look for the link they will need and have a quick response time. Cons My biggest complaint is definitely that there is no spell check on the mobile version, and it is not compatible with the OS spell check software for the default keyboard on either android or apple products. It also does not let you know when it periodically logs you out of the app, so I have gotten fussed at by my boss for missing a chat because I thought my phone would notify me if we get a message, only to not get any notification. The Desktop version is almost too good at notifying you (you get to pick a noise and it will very much let you know when you have a chat) so this is mainly a mobile issue. CD Company Director Company Director Used the software for: Less than 1 year ### "Auto renewed without approval, ignore emails" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 28, 2024 very poor - customer service is totally non existent. Pros nothing. I stopped using it after a few months as it has a lot of bugs around messaging (i.e. if you message on native apps it doesnt show in chatra) Cons the fact i cancelled after 6 months and they then charged me £204 to renew (when I had not authorised or requested a renewal - i had cancelled the app in shopify). they then ignored 4 of my emails. WD Website developer and English language teacher Website developer and English language teacher Used the software for: Less than 1 year ### "Great customer chat software with equally outstanding App" 5.0 June 27, 2019 This is the perfect software for chatting to customers. If you want more features, the paid subscription is great, but if you just want the basics, the free option works a treat. Pros This software is great if you are starting out small, since the free package (which I'm using) is fully functional and serves all live chatting needs. The App is also great and sends phone alerts when a conversation is started, meaning you don't need to stay logged in on a browser the whole time. I live and work in China and a perennial problem here is the great firewall of China (all things Google are a no-no) but it works super-fast here because there are no calls to googleapis (for JavaScript files), the downfall of many websites and software products. The emailed transcript of conversations is also a nice feature (though I believe standard, for this type of software). The company is also not pushy, so while there are occasional emails about the product and services, they are not bombarding you with emails to upgrade to a paid or more expensive option. Cons There isn't really anything I dislike about the software. The only thing is maybe the free trial, which gives you full functionality (useful for trying), so if you are going for a free or lower tier subscription, you might get attached to some features which later disappear. CE CEO CEO Used the software for: 1-3 years ### "my experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 25, 2022 chatra software allows me to direct customers who wish to have more information on a product in order to make the purchase. thanks to chatra, i have managed to convert several customers. i also like the fact that it notifies us by email when we are not connected. Pros The Châtra software has a very nice design and is very easy to set up. I also like the fact that we can customize the name, the photo and even adapt its color to our website. Cons The Châtra software has a very nice design and is very easy to set up. I also like the fact that we can customize the name, the photo and even adapt its color to our website. Abb-d C. Director Used the software for: Less than 1 year ### "One of the Best Free Engagement Tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2019 Using chatra has been great, we had an increase of engagement and enquiries as a result. Pros It's free, easy of use, comes with a desktop and mobile app for easy access and gives you enough customisation options to make it feel like part of your website. Cons Slightly more customization around the button would be ideal. Though this is a small compromise. CD Creative Director Creative Director Used the software for: Less than 1 year ### "Perfect Chatting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 24, 2019 Chatra allows me to communicate with potential leads. It's been in place for less than a year, but has already generated a substantial amount of new business. Pros Very quick to implement using a Cloudflare app. Easy to style to match my site. Cons A longer trial would have been nice, I guess? OW owner owner Used the software for: I used a free trial ### "Worked Well for Me" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 25, 2021 I enjoyed using Chatra. Pros Chatra worked well for me, but I wasn't able to afford to upgrade to obtain the features I found most useful. Cons None really, it was a good program; but I found one that was more relevant to what I needed, for less money. OW Owner Owner Used the software for: Less than 1 year ### "Easy to use and setup!" 5.0 June 27, 2019 Pros What I loved about Chatra is that it's easy to use and setup. It's basically a plug and play option for your website. While I don't use the more advanced features, I appreciate that they are there and like that as my business grows I can upgrade to a more robust plan. Overall, I find the interface easy to use and more people have contacted me since installing Chatra on my site. Cons I wish there was a way to archive conversations rather than deleting them MT Maintenance Technician Maintenance Technician Used the software for: Less than 1 year ### "Office mesaging made simple and efficient." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 25, 2021 One of the best chat app for office and I would recommend this to my friends and previous workmates working on other companies. Very well made and makes our job communication easier. Pros I really like that this chat app for our office is simple to use yet packed with features that are really useful and effective for making our work efficient. Cons I don't see anything that I would hate on this app. It's just perfect as it is and I hope that the developers maintain on doing a great job on this app. [View all Reviews](https://www.capterra.com/p/144752/Chatra/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [WhatsApp vs Chatra](https://www.capterra.com/compare/144752-180345/Chatra-vs-WhatsApp)[Slack vs Chatra](https://www.capterra.com/compare/135003-144752/Slack-vs-Chatra)[LiveChat vs Chatra](https://www.capterra.com/compare/62194-144752/LiveChat-vs-Chatra)[LiveAgent vs Chatra](https://www.capterra.com/compare/102188-144752/LiveAgent-vs-Chatra)[Tidio vs Chatra](https://www.capterra.com/compare/144040-144752/Tidio-Chat-vs-Chatra)[Text Request vs Chatra](https://www.capterra.com/compare/144752-167015/Chatra-vs-Text-Request)[Zendesk Suite vs Chatra](https://www.capterra.com/compare/144752-164283/Chatra-vs-Zendesk)[tawk.to vs Chatra](https://www.capterra.com/compare/144752-167792/Chatra-vs-tawk-to) [Freshchat vs Chatra](https://www.capterra.com/compare/144752-158117/Chatra-vs-Freshchat)[Crisp vs Chatra](https://www.capterra.com/compare/144752-151292/Chatra-vs-Crisp)[Zoho Desk vs Chatra](https://www.capterra.com/compare/144752-169505/Chatra-vs-Zoho-Desk)[Bitrix24 vs Chatra](https://www.capterra.com/compare/113540-144752/Bitrix24-vs-Chatra)[Gladly vs Chatra](https://www.capterra.com/compare/144752-156723/Chatra-vs-Gladly)[Tiledesk vs Chatra](https://www.capterra.com/compare/144752-187541/Chatra-vs-Tiledesk)[HubSpot Service Hub vs Chatra](https://www.capterra.com/compare/144752-182476/Chatra-vs-HubSpot-Service-Hub)