# Chatra Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Chatra Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/144752/Chatra

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# 

 Chatra Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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How Capterra verifies reviews

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How Capterra ensures transparency

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Chatra

## What is Chatra?

Modern live chat and chatbot solution that facilitates personal communication between you and your customers. Welcome potential buyers to your website with live agents and invite them to get in touch through targeted, automated messaging. Save visitors the hassle of sending a formal, stuffy contact-us email. Reply from your browser, desktop or mobile app and keep customers happy with improved response times. \*Chatra has joined forces with Brevo! Find out more: https://chatra.com/brevo/

## What is Chatra used for?

[Live Chat](https://www.capterra.com/live-chat-software/)

Top alternative

Featured

Overall rating

Based on 452 user reviews

Reviews sentiment

Positive

97%

Neutral

3%

Negative

0%

Starting price

$21

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Chatra?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://chatra.io/&name=Chatra)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Chatra

4.7 (452)

VS.

[4.7 (24,059)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$21

Per User, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (452)

Ease Of Use

4.6 (16,317)

Value For Money

4.6 (374)

Value For Money

4.5 (11,384)

Customer Service

4.7 (359)

Customer Service

4.4 (10,604)

## Chatra alternatives

[4.7 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (3,410)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/144752/Chatra/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Proactive Chat

4.6 (14)

50.00% of 14 reviewers that rated this feature as important or highly important

Copy on the page or chat window encouraging the user to engage with the chat option

Canned Responses

4.6 (13)

38.46% of 13 reviewers that rated this feature as important or highly important

Shortcuts for inputting frequently used messages

Customizable Branding

4.7 (12)

58.33% of 12 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Offline Form

4.5 (10)

40.00% of 10 reviewers that rated this feature as important or highly important

Form to collect visitor contact information when live chat isn't available

Transfers/Routing

4.8 (10)

40.00% of 10 reviewers that rated this feature as important or highly important

Transfer queries and organize messages between agents

Geotargeting

4.4 (9)

44.44% of 9 reviewers that rated this feature as important or highly important

Geographic location of visitors determines behavior of the software

Chatra 8 features

Shortcuts for inputting frequently used messages

Add customized logos and colors to align with company branding

Geographic location of visitors determines behavior of the software

Form to collect visitor contact information when live chat isn't available

Copy on the page or chat window encouraging the user to engage with the chat option

Engage in direct, instant messaging with consumers

Notifications that are delivered to users as soon as an event occurs

Transfer queries and organize messages between agents

Get Advice

We can help you find the software with the features you need.

Features

4.5 (452)

4.5

Based on 452 reviews

## Pricing

Value for money

4.6 (374)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/144752/Chatra/pricing/)

Free

$0.00

It includes:

-   Basic Visitor Info
-   Browser Dashboard
-   Ios & Android Mobile Apps
-   Notifications
-   Online & Offline Chat Widget
-   Unlimited Concurrent Conversations
-   Windows & Mac Desktop Apps

Essential

$21.00

Per User,Per Month

It includes:

-   Basic Visitor Info
-   Browser Dashboard
-   Ebook Messenger
-   Email Helpdesk
-   Form & Lead Capture Bot
-   Instagram
-   Ios & Android Mobile Apps
-   Notifications
-   Online & Offline Chat Widget
-   Targeted Messages & Triggers
-   Unlimited Concurrent Conversations
-   Windows & Mac Desktop Apps

Pro

$29.00

Per User,Per Month

It includes:

-   Agent Groups and Chat Ratings
-   Basic Visitor Info
-   Browser Dashboard
-   Ebook Messenger
-   Email Helpdesk
-   Form & Lead Capture Bot
-   Instagram
-   Ios & Android Mobile Apps
-   Notifications
-   Online & Offline Chat Widget
-   Operating Hours
-   Targeted Messages & Triggers
-   Unlimited Concurrent Conversations
-   Windows & Mac Desktop Apps

Value for money

4.6 (374)

4.6

Based on 374 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (359)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (359)

4.7

Based on 359 reviews

## User reviews

Overall rating

4.7

Based on 452 reviews

Filter by rating

5(347)

4(90)

3(13)

2(1)

1(1)

Mentioned topic

Sorted by most recent

SP

Stephanie P.

CS Team Lead

Textiles

### " Great Tool for Real-Time Customer Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 19, 2024

Overall, I’ve had a good experience with Chatra. It’s easy to use and helps us communicate with customers in re.

Pros

What I like most about Chatra is how easy it is to use. The real-time chat helps us respond to customers quickly, and the interface is straightforward.

Cons

What I liked least about Chatra was that it didn’t automatically assign cases to agents, so each agent had to pick up cases manually. That was the only downside I encountered, but I’m not sure if this has been fixed/improved since then.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SB

Stuart B.

Company Director

Sporting Goods

### "Auto renewed without approval, ignore emails"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

June 27, 2024

very poor - customer service is totally non existent.

Pros

nothing. I stopped using it after a few months as it has a lot of bugs around messaging (i.e. if you message on native apps it doesnt show in chatra)

Cons

the fact i cancelled after 6 months and they then charged me £204 to renew (when I had not authorised or requested a renewal - i had cancelled the app in shopify). they then ignored 4 of my emails.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 28, 2024

Hi Stuart! The billing team has already processed your request, and you will receive a reply shortly. As for the messaging bugs that you've mentioned, could you share more details?

AU

Anonymous User

Communication

Writing and Editing

### "Logiciel d'assistance "

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

December 17, 2023

C'est une superbe application utile pour tous

Pros

Cette application me permet d'assister à mes clients directement

Cons

Elle perd certainement des réseaux et cela perturbe

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Hubert K.

PDG

Marketing and Advertising

### "Exceptionnel"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

November 19, 2023

Pros

Logiciel permettant de communiquer avec tous

Cons

Forfait insuffisant abonnement très onereux

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

OA

Orweil A.

Technicien superieur

Construction

### "Très Bon logiciel "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

4/10

November 16, 2023

Agréable permet de faire des descriptions

Pros

Logiciel de chat permet de communiquer d'échanger entre amis

Cons

Connexion non gratuite peu nombreux sont ceux qui l'utilisent

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EM

Ezeckiel M.

Journaliste

Broadcast Media

### "Très exceptionnelle"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

November 15, 2023

Pros

Une bonne fonctionnalité du point de vue option

Cons

Néanmoins Il y a parfois des ratés dans les directs

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Essename C.

Restauratrice

International Trade and Development

### "Logiciel de notification "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

October 25, 2023

Une importante application

Pros

Cette application m'aide à avoir mes notifications en temps réel

Cons

Lorsque le réseau balance les notifications tardent

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Jose Z.

Banquier

Financial Services

### "Captivant"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

October 23, 2023

Bon

Pros

Il permet de travailler comme cela se doit

Cons

La connexion et forfait internet est trop beaucoup

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Sylvie Florence K.

Gestionnaire

Retail

### "Logiciel de messagerie "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 2, 2023

Pros

C'est une solution de Chat direct et de messagerie électronique très simple et facile à utiliser pour apporter son aide aux entreprises. Avec de très bonnes qualités d'interface et de qualité .

Cons

Je n'ai rien à reprocher Chatra pour le moment .

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SS

Santiago S.

ing sistemas

Information Technology and Services

### "Hablando de chatra"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 1, 2023

Es un muy buen software es de acceso simple y muy rapido que es lo que se necesita.

Pros

Este es un software muy bueno para entrar en contacto con clientes a los que por ejemplo necesiten soporte el tiempo real.

Cons

La version gratuita deberia tener mas cosas para que no se sienta tan basica.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/144752/Chatra/reviews/)

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Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)