Who Uses This Software?

E-commerce, software and other companies who understand the need to be accessible to their visitors and customers. Our clients also include financial, legal and automotive companies.


Average Ratings

283 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/year/user
  • Pricing Details
    $15 per agent online when paid annually, $19 when paid monthly
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Chatra
  • chatra.io/
  • Founded 2014
  • United States

About Chatra

Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Its much easier for them to send you a quick instant message than to send a formal, stuffy email from a contacts page. Reply from the agent dashboard in your browser, desktop app or mobile app and we'll make sure it gets delivered.


Chatra Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Chatra Reviews Recently Reviewed!


Tested 20+ Chat Systems - Chatra Ranks #1 For Our Agency & Clients!

Nov 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've tested many systems out from CRMs, Inventory Management, Marketing Automation, etc. When I found Chatra It seemed like a copycat(ish) of Intercom.io' design. But once I gave them a shot it was so much more!

#1 Reason this is a must have is because Chatra has brought our engaged customers from one every once in awhile (something like 1-2 per week if we were lucky) to 2-5 per day. That might not seem like much to some companies but we sell high dollar packages and subscriptions so the ROI is huge. There is just something about the way it is presented and the customers react to it. If you use something that is traditional then customers don't even see it anymore.

Some other chat systems I FULLY tested and in some cases signed up for and used full time:

- Intercom.io

- LiveChat Inc

- Drift

- Zopim

- Happy Fox

- Tidio

- Pure Chat

- and many more!

Here is what I like:

- My team can see everything and take on chats and transfer them super easy.

- Multiple team members can chat with a client at one time making a group chat easy and it feels right.

- The customers actually leave their info unlike other systems. Customers never wanted to leave their info in other systems we used but when we added Chatra to our site customers actually add the info in so we can continue the conversation by email and know who they are.

- Presentation is amazing to the client and feels natural.

- We can pick up chat from the chat app or from our email box. This is really nice because that works with our CRM too.

- Since the presentation is so well implemented the customer is not expecting an instant reply. We have used other systems that have similar functionality but people would be upset thinking that we were right there.

Who I think this is for: If you are busy and don't want to worry about being at your computer when your live chat is visible or deal with being "Offline". This allows you to always be online but if you are not right there then the customer knows you will be back shortly to pick up the conversation by email or on the website depending where they are. This is amazing for us because we are not big enough to have someone watching the chat box all day, we cannot worry about leaving our computer at a moments notice and having upset customers.

What I don't like: Integrations are sparse and I hope they come up with a Zapier connection or more support for Zapier specific webhooks format so we can structure the data is a better way.

Vendor Response

by Chatra on November 17, 2016

Thanks for the feedback, Daniel! We plan to add Zapier integration in the future (but there's no ETA yet, unfortunately), so stay tuned!

We love chatting with Chatra!

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Our support team has loved having a chat option in our software. It has cut down a lot on the phone calls we receive and it helps us answer our customers' questions immediately, with the option to ask questions and follow up as necessary. Our customers have also expressed that they really like having the chat feature on our website. We can have multiple team members available at one time, have chats assigned to different chat teams or have different tags depending on where the chat originated in our system. It has been great!

Cons: The only think I can think of is that it sometimes crashes (using the browser version).

Overall: Chat has really helped us be more available to customers without always having to be tied up on the phone. We love it!

Vendor Response

by Chatra on December 07, 2018

Thank you!

Turned out to be the best option for small online shop project

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We was able to try the chat for free (with single operator only) that made easier to make a decision to purchase Chatra subscription. What we liked them most as we got paid version is ability to create group chats. We have up to 10 operators coming online simultaneously and some of them are experts in particular areas. When some specific question comes up, it's easy to drag expert guy into it.

Cons: Once we got an issue with widget rendering on device with small screen.

By looking into advanced configuration of the widget we were able to figure out how to scale it in proper way though.

Overall: Our raw estimate is that we increased sales up to 30% thanks to clients appreciation growth

Vendor Response

by Chatra on August 03, 2018

Thanks for the feedback!

fantastic online business help

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like how easy and pleasant it is to be used, the platform design is very modern and clean, and it integrates well with the desktop application. Another thing that I really like is that you can also create automated messages based on the different situation, therefore it is very flexible and helps in any kind of situation the users.

Cons: There is not really something that I don't like, it just can get a bit costly if you need more than one online agents, but there are pretty flexible options, even the free one is already quite convenient.

Overall: It really helped with the customer communication, I always think that if you have a doubt with something regarding the understanding of the features on a website, the customer might give up very fast, because it takes too much time to go to your email and send a message and then wait to get an answer, with Chatra this problem is solved, people/consumers can get real-time answers to their question while being on the website, it made indirectly things better for my business by making things easier for my customers

Vendor Response

by Chatra on November 13, 2018

Thanks, Sofie!

Chatra is Great for Small Business Use

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity of use for myself and the people contacting me.

Cons: None that I can think of - it ticks all of my current requirements.

Overall: With many similar products available to choose from, I had to focus on a few points that I felt were important to me and my business.

First, was the ability to engage in more then one chat at a time on the free package. I wanted the ability to deliver a first class service through a chat facility, and I felt that not being able to respond to more than one person at a time would mean that I could never really deliver a top response time.

Chatra was the only one I could find that offered multiple simultaneous chats on their free package after their trial period ran out. This is so that if ever my paid subscription lapsed then my client help services wouldn't be affected.

Second, time is precious for entrepreneurs like myself, so the quicker we can learn something new the better.

I found the Chatra management interface extremely intuitive with plenty of good & clear help guides.

To 'test' the chat interface before making it live on my company's website, I contacted Chatra through their own help chat box. I was pleasantly surprised at the speed of their response and the professionalism of their replies.

Following that chat test, I went live with Chatra for my business and never looked back. Since going live, I've had plenty of fantastic conversations with potential & existing clients and they always pleased with the speed of answers and ease of speaking to us than had they had contacted us via e-mail.

I highly recommend them for anyone considering to add such an application to their website.

Vendor Response

by Chatra on November 17, 2016

Thank you, David!

Alreaady great and getting better.

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use;

Features like no other product;

Cost effective;

Easy to install and manage;

It just works.

Cons: Lacks html support in messages;

Limited languages supported;

No time triggers for proactive chats.

Overall: Chatra is a great choice for online chat, I am sure you will love it.

Is it worth it? Absolutely.

Is it better than competition? In many ways yes, but they are also different. Chatra is definitely one of the top choices. Add it to your shortlist, give it a try and then decide. My vote went for Chatra, leaving others behind.

Are there any cons to consider? Yes, your competition will likely add Chatra to their website as well. Seriously.

Recommendations to other buyers: If it is not yet perfect for you, chances are it will become soon enough. These guys are improving Chatra all the time.

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Davids! In the future we plan to add HTML support and also API that will allow you to translate the widget into different languages on your side, so stay tuned! As for the time triggers - it's already possible to connect proactive chat invitations to the time spent on current page or on website. Or do you mean anything else?

Easy - and perfect for our needs

Nov 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Cons: Not always sure who receives the chats... or how new chats are allocated between online staff.

Overall: We have used Chatra for several months, and find it easy and perfect for our needs. We looked into several solutions, but most of them tried to be so... everything... that they were just complicated, expensive and difficult to apply to our small company. Chatra lets us chat with customers and/or follow up with e-mail later - exactly what we need - and it has definitely increased sales. With saved replies and the ability to see where the customer is surfing, we can respond in a timely and relevant fashion.

Vendor Response

by Chatra on November 17, 2016

Thanks for the feedback, Leigh! Chats are assigned like this: new chats come to the queue of all agents online, whoever reacts first and starts typing an answer takes the chat. Once the chat is assigned to a particular agent, it will disappear from the queue of other agents. If you are using automatic triggers and a visitor replies to a proactive invitation sent on behalf of a certain agent, this agent will receive the notification first, and if they do not react within 30 seconds, all other online agents will be notified.

Great find!

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Interface, mobile app, integrations

Cons: Wish they had a way to see current visitor activity and manually trigger a chat like Olark does

Overall: I've been through a few customer support chat systems over the last couple of years. PureChat, Olark, and one other I can't remember. They all had various benefits, and shortcomings. One day I got a message from someone at Chatra asking me if I'd be interested is switching away from Olark. I don't usually respond to cold calls but it looked like a decent system so I gave it a try.

6 months later and I'm still very happy with the choice. The web interface is very easy to use, the integration with HelpScout fits perfectly in my workflow, and I've connected it to Easy Digital Downloads to show customer information alongside my support chats. Their mobile app does everything I need, and support has been very helpful whenever I needed it. I'd highly recommend Chatra to anyone looking for a customer support chat system.

Vendor Response

by Chatra on November 17, 2016

Thank you for the feedback, Jack! We are currently working on a feature that will allow you to see the list of online visitors and manually start a conversation, so stay tuned!

Capterra loader

Very good chat solution

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: They have a free version of the software that has enough functionality to allow a SMB to use it on their site to do customer support. Really easy to integrate through Google Tag manager making it simple even if you don't have technical knowledge. Also allows you to setup business hours and then has a log. Also it has a mobile app.

Cons: On the free version only one user is allowed at the same time and also it lack a lot of integrations with other tools. In the case they leave you missed messages the interface could be better.

Overall: It was really good, only used he paid version during the trial period but then I kept using the free version,

Vendor Response

by Chatra on November 13, 2018

Thanks for the feedback, Pedro!

My Chatra Review

Dec 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: See my review... but I like how we've been able to build chat conversations for customers when I'm not online. It reads well and people respond to it.

Overall: I've been using Chatra for close to a year now. Integration & installation was simple. Set up was also simple but took a few tests to fully understand how the options I built up worked on my site. Helpdesk support is quick and very helpful. I like how I receive sounds on my iPhone when a customer is on my site. I can connect with anyone, anytime. I didn't have this option before Chatra. Connecting with customers at the time they need answers has been so important to building community with my customers. I also love how the conversations I've been able to create read like I'm online. Customers can interact with my message, this gives me time to get on the app and respond in real time. Oh, I have tried other chat apps. I didn't keep them long. Thanks, Chatra; you're a keeper!

Vendor Response

by Chatra on December 14, 2016

Thank you, Susan!

The best chat system I know

Jan 25, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Installing Chatra on our website has not only changed the way we directly communicate with the users of our website, but also our approach to user research and email collection.

It's obviously great to be available for our users at any moment to help them find a better way to send money abroad or to answer any questions they could have on a money transfer provider, but we also use Chatra pro-actively to ask targeted questions to users matching certain criteria. When we launch a new feature on our comparison platform for example, we'll start a chat with the users using it for the first time to ask them if everything make sense to them.

Even when we're not online on the chat, we configured offline messages in Chatra which help us collect emails of potential leads.

Thanks to Chatra's flexible API, the app is well integrated with our analytics and support software. The chat is now definitively a key part of the user journey of many of our users.

Vendor Response

by Chatra on July 29, 2017

Thanks, Pascal!

Capterra loader

Excellent chat for your startup !

Jan 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Is very fast, easy to use and the managing dashboard is really good. We have been using it for almost 2 years. Also, it works perfectly on mobile which is good for our business and our users. The customer support also is very responsive. We feel like is a team working really hard on improve every month the product.

Cons: The API could be a little bit better. They should let technological teams mold better the size of the things or customize some stuff. They also should offer different plan prices.

Overall: A good chat for our startup at good price!

Vendor Response

by Chatra on January 15, 2018

Thank you for the feedback, Orlando!

Best Chat App Around!

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Chatra was a simple install and very easy to customize to match our theme. Best of all, it converts 99% of our (chat) visitors into customers. When a visitor can chat directly and instantly with us about a question, it's an opportunity for us to meet their needs in real time. They are more confident doing business with us because there is a level of trust they experience while speaking with someone directly. To be able to see what user is typing before they hit send, helps us to respond quickly and efficiently. We love the fact that it works just as well on mobile, and we can answer questions on the go! The personal service we receive from Yaakov is exceptional. Highly recommend!

Vendor Response

by Chatra on November 16, 2016

Thank you, Danielle!

I use Chatra on a daily basis to handle support and pre-sales. It's by far the best!

Oct 13, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ability to see what the user is typing in real time, even before they submit their message. Also, they offer a really nice app for Mac.

Cons: While they have many features that competitors don't have, they lack in some basic features like the ability to manually send chat transcript.

Overall: Chatra makes customer support and pre-sales dead simple.

Capterra loader

Great To Have But

Dec 07, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that the software allows you to integrate with Shopify and Facebook Messenger. The integrations allow me to be able to see the pages that my customers are exploring in my online shop and be proactive with a chat to offer help if the customer appears to be stuck. It also gives me the ability to see which blog post the customer is reading and offer to answer any questions.

Cons: The operations were a little confusing. I wasn't quite sure if the cost for Pro was for an admin and one agent or if the admin was the one agent. There are additional charges for more than one agent, but the platform was not very clear about whether the 1 agent included, was for an agent outside of the admin. It was a bit annoying.

Overall: Chatra helps me to communicate with my customers on the spot. Sometimes that results in sales, but usually, for me, it gives me the ability to build a rapport with my customers by being there and giving info when they need it.

Vendor Response

by Chatra on December 11, 2018

Thanks for the feedback! We'll try to make the part about agent accounts more clear.

Good value chat platform

Nov 09, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use chat platform. I like the customizable chat pop-ups, ability to assign chats from different pages to different agents, saved chats, and nice looking interface.

Cons: Doesn't accept AmEx for payment. It would also be nice to have easy export of chat contacts for followup purposes.

Vendor Response

by Chatra on November 14, 2017

Thanks for the feedback, Katy! We are switching to a different payment processor in the nearest time, so AmEx cards will be supported soon. As for export of contacts - you can do it in Reports > Emails export tab.

This has reduced customer cancellations by 25%!!!

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Chatra is amazing. Easy to use, responsive customer service, great design and functionality. Our customers rave about Chatra, and since implementing it last year, we have had a 25% drop in cancellations! Our customers find it easier than ever to get help with our programs.

Cons: No real cons about Chatra... Maybe one improvement would be allowing our reps to have a chat section, to communicate with one another separate from the customer chats.

Overall: Customer retention increased, our representatives love it, and our customers love it. Chatra is awesome, and when we have any issues, their support team is responsive and helpful.

Vendor Response

by Chatra on June 08, 2018

Thank you, Jessica!

Capterra loader

Great Solution for Intant Messaging.

Mar 27, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to implement and manage.

Chatra is also cost effective compared to other channels of communications.

It perfectly support instant messaging.

Has a friendly interface, and can be accessed through Tablets, Smartphones, and PCs.

Cons: The software fails to support different languages. The vendor should improve on that.

Overall: Chatra entirely support the process of communication in companies. It is very affordable and lacks major setbacks.

Vendor Response

by Chatra on March 29, 2019

Thank you for the feedback, Daniel!

Capterra loader

A great Chat tool for Startups and small companies

Nov 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Plenty of functionalities at a very good value. Probably the best value in the market. It has enough intelligence for our customer service to be world class

Cons: Maybe not having as many integrations and services like Intercom would have but I guess the price difference very well makes up for it

Overall: If you´re a startup or small company looking to provide a great customer service without wanting to pay ridiculous fees like Intercom, this is the way to go.

Vendor Response

by Chatra on November 09, 2017

Thank you, Francisco!

Great way for us to talk with our customers on our website

Jan 04, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love Chatra, and we still use it today in our startup. It makes interacting with customers on our website so intuitive and easy for both us and our customers.

Cons: I have nothing bad to say about Chatra, I will continue to use it in the future.

Vendor Response

by Chatra on January 18, 2019

Thanks for the review!

Chatra is a SUPER simple but basic tool that worked great for a small organization

Nov 10, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Chatra was one of the easiest support tools I've used, and it works well for a small team. The only reason my team decided to stop using the tool is because it is purely a chat tool and does not offer after hours ticketing.

Cons: One thing that made Chatra frustrating is that when there was a missed chat, it auto forwarded to my email address and not the email of the agent assisting with the request.

Vendor Response

by Chatra on November 13, 2017

Thanks for the feedback! By default Chatra forwards offline/missed messages and chat transcripts to the email address of the account owner, but you can change the email in "Set up & customize" tab.

great for instant communication with customers

Nov 10, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Excellent app, paid for itself within a couple of days. Helping customers through checkout in particular is great. Also seeing what they are typing before they send helps save time in replying, their location is visible - also very helpful in anticipating questions.

Switched from another chat service to Chatra due mainly to its deep integration with Help Scout - chats and offline messages are added into Help Scout as new support tickets, giving us a full picture of customer support.

So far we're loving Chatra! With native desktop and mobile apps, our team is able to help customers with their orders or product enquiries anywhere. Probably my most valuable app.

Recommendations to other buyers: The free version is working great as well.

Vendor Response

by Chatra on November 10, 2016

Thanks, Nikhil!

Chatra Review

Mar 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Chatra has really helped our business as far as the customer having a direct link to us, instead of a phone call. Great add-on and we can have multiple team members chatting with clients at one time. It really has been great.

Cons: I have not been using it for long so the only problem I have sometime is that in the browser version it crashes sometimes.

Overall: Besides the crashing issues this is great and great for speed of business. I would defiantly recommend this product.

Vendor Response

by Chatra on April 02, 2019

Thanks for the review, Carl! Could you send us more details about the crashing issues to support@chatra.io?

Chatra Review

Nov 15, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and manage the site and chats.

Cons: Not able to contact people if they don't leave any details and they may not come back to the site.

Overall: We use the free version - it is great for what we need. It would really help if we could make it so that each customer has to leave some contact details when leaving a message when we are set to away as it means some customers don't get answered if they don't come back to the website which could result in missing a sale.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Karly! Have you tried checking "Get offline messages only once the form is filled' option in the Pre-chat form settings? This way you can avoid anonymous messages.

Streamlines Business!

Jun 18, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love being directly connected to customers. I love that they can get an answer immediately without having to call. I especially love that you can see what the customer is typing before they send it.

Cons: I don't care for the fact that they can enter Chatra without giving us any of their information, something, even just a name and an email should be required.

Vendor Response

by Chatra on June 26, 2018

Thanks for the feedback, Kira! And sorry for the late reply. You can make the pre-chat form required by checking "Get messages only once the form is filled" option in the "Pre-chat form" tab.

Excellent for a small business as its free and superior chat integration for premium upgrade!

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Multiple language interfaces based on the browser/visitor and it's included in the free/entry version!

Cons: The price of entry! A small company with one user should probably priced at something less than 5 dollars a month, instead of the 17 dollars monthly. However, it's a great product, just make the barrier of entry for a tiny company to take part of the benefits of premium (there is so many other monthly "small" payments these days in SaaS).

Overall: I've used Chatra for multiple clients and they all love it! It's free for one user and most small businesses don't need anything more. I love the freemium and access to a generous paid upgrade when clients are big enough to take chat to a new level in their business model.

Recommendations to other buyers: Get it. It's a great choice among the competitors.

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Vegard!

Chatra Can Help Any Business Improve Their Customer Service

Apr 02, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Chatra is simple to use and makes customer support very easy. If you want the customers visiting your website to have proper guidance, you should try Chatra. The capabilities of this software far exceed any other like it and you can get started for free! It's free to get started so the least you can do is check out their website.

Cons: There are some services that you have to pay for but, like stated above, you can get started for free. Since Chatra has so many features, it can be a little overwhelming at first. But once you figure out how to navigate the software, it makes everything much easier.

Overall: Overall Chatra has been a pleasant experience. I personally have not had to pay for this service so it may be different if you have to pay out of your own pocket to use it. You should compare with other software if you are not sure about Chatra, but you can try it for free if you go to their website.

Vendor Response

by Chatra on April 04, 2019

Thank you, Luke!

Great service, easy to implement and use.

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Super simple to get setup and going, also great ease of use for both the representative and customer side.

Cons: Wish they had a round robin type of option to rotate the chats through multiple representatives within the same department.

Overall: Great service to offer customers the ability to chat with your organization. Simple to setup and start using right away.

Vendor Response

by Chatra on June 26, 2018

Thank you, Julia!

Great for engagement & customer service.

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, easy to implement, easy to customize. iOS app allows for service & support from any location.

Cons: I honestly haven't encountered any.

Overall: I have been very pleased with Chatra. I started using it about 6 months ago and have found that it increases engagement both on my public facing site and within my web application. It couldn't have been easier to implement, just a couple lines of cope & pasted code, and is super simple to use there after. The design is elegant and simple. Really enjoy having the iOS app as well so I can provide service from any location where I have coverage or wifi.

Vendor Response

by Chatra on November 17, 2016

Thank you, Sam!

I heart Chatra

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user interface is great! Chatra is very intuitive and easy for anyone to use.

Cons: I'm not a big fan of Chatra's free version, you definitely need to get the upgrade or it's just not worth it. Unfortunately, the upgraded versions are a bit expensive.

Overall: Overall a very good software for any organization needing a functional group chat.

Vendor Response

by Chatra on November 13, 2018

Thanks for the feedback!

Capterra loader

User-friendly livechat!

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I run a small business, and Chatra's free plan was a perfect fit for us. On the free plan, it only offers a single agent for customer chats but this has been more than enough for us. The chat interface is clean and consistent with the design of our website. And I find the ability to reply to customers on any platform and easily add new users to our email list really helpful.

Cons: I can't think of anything at the moment.

Overall: Exceptional, our customer service would be remiss without it.

Vendor Response

by Chatra on May 17, 2019

Thanks for the review!

Affordable, Effective and Totally Cool

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ChatBot functionality.

Excellent support.

Affordability

Cons: Nothing as yeat

Overall: To be honest I have not implemented any other chat programs so my experience is limited to just Chatra. But that experience has been excellent.

Their support team is responsive - I am in a different time zone but I would wake to find all my requests answered effectively, all of the time.

I am not technical but am always made to feel comfortable to continue asking questions to get the most out of the service.

I love the automated ChatBot functionality. It's like being able to walk up to a customer in your store and say can I help you? Used wisely, the ChatBot feature paid for itself after the first customer was converted. I was surprised at the high degree of engagement using this feature... in fact it's the feature that has the MOST engagement in one of my deployments

There may be other programs that offer more or different features, but I have no doubt that Chatra will catch up or surpass your expectations.

I just wish they did more things!

Recommendations to other buyers: Get it!

Vendor Response

by Chatra on November 16, 2016

Thank you for the feedback, Amajjika!

Chatra Website Chat Software

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It works. Works on multiple websites.

Cons: That my boss will not pay the fee to get the full featured version.

Overall: My boss asked me to find a chat solution for our 3 company websites. We are a small but very diverse service company, so the chat had to be affordable, and work well on all three sites simultaneously. Tried the big name chats, but they were clunky, and very expensive. Found Chatra in the WordPress plug-in library and tried it out. So glad we did! It worked great right from the start, and has resulted in quite a few sales leads, and many customer service success stories. Thank you Chatra!!

Recommendations to other buyers: Get it!

Vendor Response

by Chatra on November 16, 2016

Thank you, Michael!

Easy to use, good value

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We've had a good experience thus far with Chatra - the product is easy to use and gets a fair amount of engagement on our website. Chatra's customer service reps are always available to help with questions. I like that I can answer on my laptop or phone, and that it remembers past conversations when someone returns to the website.

My two complaints are that they do not take AmEx, and that you cannot export a spreadsheet/etc. of the contacts and conversations you have on Chatra. However, I'm told that both are coming in the future.

Overall, good value.

Vendor Response

by Chatra on November 17, 2016

Thank you Katy! We'll be sure to ping you when we add those features.

Chatra great free tool

Dec 12, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Free option, allows customers to get direct help with any issues they may have.

Cons: That iff you're not online sometimes it can take a while for the message to go through to your email, sometimes this can be within a couple of minutes other times up to a hour.

Overall: Overall its a good tool but and great that their is a free option for start up businesses. However i feel that things like sending messages through to your email should be a lot quicker thus you can catch a customer while they are still online.

Vendor Response

by Chatra on December 24, 2018

Thanks for the feedback, Robert! We usually delay the forwarding of offline messages by 5 minutes, so if a visitor sends you several messages in a row, you'll receive one email with all the messages instead of multiple emails. In some cases the delay may be longer than 5 minutes, usually in depends on the mailing system and your mailing server. How often does the delivery of offline emails take more than 5-10 minutes for you? If it happens regularly, please send us an email to support@chatra.io with more details.

Great company with even greater customer support!

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Features & Functionality:

After using the Chat for a few days, We discovered that our company needs a specific feature, we have submitted the feature request and a few days after they added it to the system!

Customer Support:

They are very responsive when we need them.

Ease of Use:

it's very easy to install, the back-end is super nice flat and clean design, also they offer app for mac, windows, ios and android and that is a huge benefit when you have multiple agents and devices.

Value for Money:

Compare to other services Chatra has the best pricing that fitted our budget and business.

Vendor Response

by Chatra on November 16, 2016

Thank you, Sam!

Highly Recommend!

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Chatra has an easy to use intuitive user design and their client support is amazing as well. Implementing this was also a piece of cake. Users are saying they are very happy with the change.

Cons: There isnt much bad I can say about Chatra. We have no issues using the program at all

Vendor Response

by Chatra on December 24, 2018

Thank you!

One of the best Apps ever

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Having this live chat App helps us both being in touch with customers answering their questions and showing them that we are alive, working from behind the site. Moreover, it is very useful to save abandoned carts automatizing messages or starting chats if customers are stucked without finishing orders. I would recommend it to everyone who cares about their business.

Vendor Response

by Chatra on November 16, 2016

Thank you, Marta!

just great!

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to install, works everywhere

Cons: no file transfer

Overall: The best way to be permanently in touch with my potential clients. I have it permanently in my work computer and I'm happy to connect and interact with a client if not immediately available on my computer.

Recommendations to other buyers: removable copyright

Vendor Response

by Chatra on November 16, 2016

Thanks for the feedback, Mariela! Actually we have a file transfer feature in the paid plan: to attach a file, click on the paperclip icon or drag and drop the file into the message field. Both you and your customers can exchange files during the conversation. The maximum file size is 20MB.

the system I do recommend to everybody

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to install, integrate and use

Cons: would be awesome some more options to customize it all

Overall: Easy to install, manage, integrate and use. Without doubt, the chat system I would recommend to use to everybody from personal sites till professional ecommerce

Vendor Response

by Chatra on November 17, 2016

Thanks for the feedback, Enrique! We plan to add more customization options in the future, so stay tuned!

Capterra loader

Exceptional Messaging and Livechat Tool

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is an easy to set live chat and messaging software that is easy to set up. Support team is helpful. Features are incredibly good.

Cons: Zero negatives. This live chat software is easy to implement. I like how fast the support team is.

Overall: Fantastic experience.

Vendor Response

by Chatra on March 29, 2019

Thanks Stephen!

To be close to your customer ....

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My computer is always on ... So in any time I see request of my customer and I can react fast ...

Both our sales department and our customers are very satisfied with this software add ....

Overall: We are whole day not close to the customers, but together with our customers ...

Chatra is an employee in our company ... Maybe most valuable ...

24/7 all year round we are with our customers, online or offline in an easy way...

Great gadget ...

Vendor Response

by Chatra on November 17, 2016

Thank you for the feedback, Zarko!

It is the best communication option for small businesses

Jul 18, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros:

Chatra is a live chat system, which has helped me stay connected in my small company with different types of clients. Being able to have more than one chat open at the same time, Chatra offers you the opportunity to maintain perfect contact with buyers and sellers of the market. In its free version is an equally functional application, although with its limitations, it is enough time for you to understand how the application works. Paying the monthly membership is ideal for small companies to always stay in touch with all the buyers in the market. Fairly recommended.

Cons: Personally, I'm not in favor of the free versions. I think that the periods of testing in such a complex application as Chatra are not enough to be satisfying to understand 100% what the application offers. and as last two complaints is that the software does not have html support and does not have time triggers for active pro chats.

Vendor Response

by Chatra on August 03, 2018

Thanks for the feedback, Luis! We do have time triggers, just use "Time spent on current page" or "Time spent this visit" conditions in the trigger settings. Hope this helps! And sorry for the delayed response.

Realtime feedback from those who matter the most

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Real time chat rather than having to sift through cumbersome emails rapidly increasing the feedback process and allowing you to make the changes the customer would like to see on the fly. Simplicity of use for myself and any employee who has access. Free option available albeit only 1 customer at a time, which allows you to see if the program has value for you.

Cons: Nothing in particular that I've experienced to this point.

Overall: I use this program in my smaller ventures. This has allowed me to rapidly improve on my projects/websites in comparison. As I mentioned above, email takes time to write up and sift through, and replies aren't ever instant. When chatting you can get thorough feedback and all questions answered right up front. Extremely valuable tool for growing your website/business.

Vendor Response

by Chatra on November 29, 2018

Thanks for the review!

Great chat application for sales

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, alerts, chating many persons in the same conversation, copy of the conversation in our email and not intrusive tool for contacts.

Cons: None

Overall: We try first whit the trial receiving contacts first day, great tool for beginners like our case , for us is important to know the who and where receive the contact and whit Chatra we have it.

Recommendations to other buyers: Sometimes starts slow the conversations in the movil application, but maybe is my iphone.

Vendor Response

by Chatra on November 17, 2016

Thank you for the feedback, Fernando!

Capterra loader

Chatra is a great live chat and messaging software for communication with software.

Jun 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Chatra is cost effective and very easy to install and manage. It's also very efficient with minimal issue.

Cons: While this could be easily fixed, I feel like the mobile have too little functionality.

Vendor Response

by Chatra on July 05, 2018

Thank you for the feedback, Emeka! Could you give us more details of what features you need in the mobile version? Please share your suggestions in the chat or send them to support@chatra.io

Chatra is an amazing tool for small business

Nov 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, saved responses, email backups if chat is missed

Overall: We signed up for Chatra to assist in responding to our consumers in real-time on our website, especially to encourage purchase. We have had multiple successes with consumers questioning the product who ended up purchasing based on our Chatra conversations. Chatra also allows us to have a personal connection with our consumers. We highly recommend Chatra as an alternative means of customer service!

Vendor Response

by Chatra on December 05, 2016

Thank you, Megan!

Easy to use chatting app for my ecommerce website.

Jun 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I'm able to get instant notifications from potential customers via this app. There is no delay and I do not have to wait for an email notification.

Cons: I do not like how the names of the chatters appear as random aliases rather than their real name. The messages seem to be haphazardly sorted into 'queue' and 'missed', which make it confusing for me to check.

Vendor Response

by Chatra on June 08, 2017

Thank you for the feedback, Irene! Let us clarify: Chatra names anonymous visitors after colors of their avatars, but you can enable the pre-chat form and ask your visitors to introduce themselves and enter their real names. As for the messages: if the visitor is online, you'll see their missed message in "My queue" tab, and if the visitor is offline, it'll appear in the "Missed" tab. You can also see all conversations in "All" tab, maybe it'll be more convenient for you.

Chatra is great for modern sales increases

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Chatra is great for a website that has good traction as it helps interact with potential customers and increase traffic and sales for your company!

Cons: t does have limited functionality which can be a downside, but overall I like this better than Drift.

Overall: Overall chatra is amazing! it has increased our sales. It is impressive and better than most competitors.

Vendor Response

by Chatra on April 17, 2019

Thank you!

Chatra helps our startup with key user engagement

Nov 16, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of installation and mobile apps.

Overall: We have been using Chatra for about 6 months now both in our website and web app in order to engage our users and potential customers online. It has proven to be much easier to use than other tools like it we have tried and a lot smoother for our users. The paid features that allow customer insight make our ability to respond quickly and thoughtfully a huge asset and always impresses our users.

Vendor Response

by Chatra on November 17, 2016

Thank you, Nick!