# Page 12 | Chatra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Chatra the right Live Chat solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144752/Chatra/reviews --- Chatra 4.7 (452) [View alternatives](https://www.capterra.com/p/144752/Chatra/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Chatra ## Showing most helpful reviews Showing 276-300 of 452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VK Vlad K. COO Information Services Used the software for: Less than 6 months ### "Awesome product" November 15, 2016 5.0 We use it and it give us leads. It is less money than Intercom but quality is very good. I highly recommend Chatra to evrybody Review Source Response from Chatra November 17, 2016 Thank you Vlad! :-) FM Francisco M. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Best we´ve used! " November 28, 2016 5.0 The free plan is better than any other platform´s without doubt! Customer service couldn´t be any better. We´re incredibly happy with this platform since it has allowed our business to grow. Thanks to Chatra, it´s ever so easy to get in touch with our customers. Pros The free plan is more thank you can ask for Cons Nothing really... everything is great. Review Source Response from Chatra November 29, 2016 Thank you, Francisco! VR Verified Reviewer BDC MANAGER Automotive Used the software for: Less than 6 months ### "Easy to use!" April 2, 2019 4.0 Pros Super, super user friendly. Lots of options Cons I liked everything about this software, easy chat program Review Source Response from Chatra April 3, 2019 Thank you! AM Andreas M. Online Marketer Consumer Electronics Used the software for: Less than 6 months ### "Great" June 20, 2019 5.0 Pros Easy to use and a lot of functions available Cons Don’t really know because it’s working fine Review Source Response from Chatra June 21, 2019 Thank you, Andreas! PYS PEMA YANGCHEN S. co-founder Arts and Crafts Used the software for: 6-12 months ### "review" June 21, 2019 5.0 its was ok Pros anyone can contact and get in touch with it Cons that their is no email id available without payment Review Source AB Andrei B. CEO Sporting Goods Used the software for: 6-12 months ### "Great platform" November 15, 2016 5.0 We are using Chatra on a couple of website, it helps us a lot with customer engagement. We can easily engage with them and get feedback from them. Review Source Response from Chatra November 16, 2016 Thank you for the feedback, Andrei! JF John F. Used the software for: ### "Great Chat Window" November 15, 2016 5.0 Have had no problems at all. I like that I only need to login once and can function for all 3 of my Shopify stores simultaneously. When Facebook Messenger came out I considered it since it was more familiar to my customers, but the stupid thing navigates you away from your website. Using Chatra I get a number of extra sales each week from answering questions quickly for people who are too lazy/impatient to call or email. Super useful that it shows which page customers are on as well as they'll often start talking about the product on "this page" and it keeps me from having to ask what "this page" is. Review Source Response from Chatra November 16, 2016 Thank you, John! JM Javier M. President Information Technology and Services Used the software for: 6-12 months ### "Its a really good product" July 1, 2019 4.0 Is has been really good, really Pros I really liked that is a friendly chat and you can work with it form web and mobile. Also that you can have more than one operator Cons The anonymous version that you cant know who wrote to you if you are using the free version Reason for choosing Chatra There are mor free features to use and its been a little bit more commercial than Chatra Review Source kA kirby A. producer Insurance Used the software for: 6-12 months ### "Review" June 21, 2019 5.0 Good Pros It solves a problem i didnt even know i had. Cons I haveno issues currently with this software. Review Source SH Stacey H. Used the software for: ### "Great chat feature!" November 15, 2016 5.0 Having this easy to use chat feature I believe has helped convert many people from lookers on our site, to buyers. They love that they can get a real person to converse with and ask questions. We love that we can set the hours for the chats to turn on and off automatically, but we can easily override that if needed. When not answering chats, the customer is able to easily leave a message for us with their contact information, to which we can reply. What little occasions I have needed Chatra's customer service, it has been fantastic. It doesn't get any better. For chats, go Chatra! Review Source Response from Chatra November 16, 2016 Thanks for the feedback, Stacey! DW Daniel W. Used the software for: ### "One of the best..." November 15, 2016 5.0 I have used and evaluated dozens of live chat solutions over the years and Chatra is by far one of the best for B2C e-commerce merchants as of Nov 15, 2016. It works seamlessly with Help Scout and the web UI and desktop apps are well designed and engineered. You definitely want to give Chatra a test drive. Pros Reliability, Design, Ease of Use, integrations, etc. Cons Chat does not work across sub-domains, e.g. domain.com => help.domain.com. Review Source Response from Chatra November 16, 2016 Thank you for the feedback, Daniel! We plan to make it possible to merge the conversation history from sub-domains in the future, so stay tuned! BJ Ben J. Used the software for: ### "The perfect chat solution" November 16, 2016 5.0 We've been using Chatra for a few months now and have found it to be perfect for us. The web app is really easy to use and embedding the chat code on your website/web app is really simple. The iOS app is great too so I can always make sure that we can be contacted when not in the office. The integrations to Slack and HelpScout are really useful so that we get all out notifications in one place and never miss anything important. Then when we're not about to chat, Chatra automatically creates a ticket for us in HelpScout - our help desk system. Great work Chatra team! Thanks Review Source Response from Chatra November 16, 2016 Thanks for the feedback, Ben! cC cris C. owner Real Estate Used the software for: Less than 6 months ### "Paid for itself the first week!" November 15, 2016 5.0 Easy to use and set up. We integrated it with Helpscout. We're using it on our order pages and it's giving us amazing intel on our customers and what the blocks are in the order process. It allowed us to convert quite a few customers the first week of use. Highly recommend! Pros easy to use , setup ,everything Cons nothing i can think of Review Source Response from Chatra November 16, 2016 Thank you, Cris! mH marisol H. herbalife Health, Wellness and Fitness Used the software for: Less than 6 months ### "chatra" July 23, 2022 5.0 my overall experience with chatra has been good so far. its very helpful. i will definitely recommend it to friends and family members that have small businesses. Pros what i like most about this software is that if you have business your customers they can message you through their or through live chat so you can help them if they need anything or if they have a question for you. Cons theirs nothing i disliked about this software. Review Source KS Kim S. Used the software for: ### "Outstanding App!" November 15, 2016 5.0 We've been using Chatra for a few months now and it has been enormously helpful in increasing our conversions. It gives our site credibility and helps bolster trust with our clients. It's very easy to install and use and customer service is top notch and very responsive. I highly recommend this app for any Ecommerce store. Review Source Response from Chatra November 17, 2016 Thank you Kim! :-) JM Jan M. Digital Producer Marketing and Advertising Used the software for: Less than 6 months ### "Best live chat app" November 15, 2016 5.0 Great app! We've tried several live chat apps and looks like the search is over. Chatra is very easy to install/integrate into the Wordpress webpage. Mobile version for iOS and Mac app works great as well. Really enjoyed the Slack kind of UX. Highly recommend. Must have app. Pros UX, Mobile app, SSL-encryption Cons \- Review Source Response from Chatra November 17, 2016 Thank you Jan! JS Jinal S. Owner Consumer Goods Used the software for: Less than 6 months ### "Simple tool that converts " November 15, 2016 5.0 I have been using Chatra for quite sometime now, it started as a test feature and noticed many visitors started using it. It has been very user-friendly and beautiful that will fill all website designs. I love the free version but will soon get a paid version as an upgrade in the coming year. Highly recommend! Review Source Response from Chatra November 16, 2016 Thank you, Jinal! VO Victor O. Analyst Accounting Used the software for: Less than 6 months ### "Fantastic Chat Software" November 15, 2016 5.0 The features are great, creating a very interactive engagement with my clients. I like the feature that allows me to see what the other person is typing even before the send button is clicked. Fantastic software. Pros Knowing what the visitor is typing before clicking the "send" button Review Source Response from Chatra November 17, 2016 Thank you, Victor! SD Svilen D. architect Architecture & Planning Used the software for: 1-2 years ### "Why using Chatra" June 21, 2019 5.0 I like using Chatra since this is helping me get in touch with my customers immediately! Pros I really like the ease of use! It's been really quick to set it up in the beginning! Cons Limited functionalities when in trial, but this will change while you purchase a licence. Review Source DA Dushantha A. Director Retail Used the software for: Less than 6 months ### "Our Review of Chatra" November 15, 2016 5.0 We were using Formilla before and wanted to try Chatra. No issues so far and it seems to do the job. Pros Ease of use Cons Doesn't have widgets that can be used for promotions like in Formilla Review Source Response from Chatra November 17, 2016 Thank you for the feedback, Dushantha! As for promotions - you mean the attention grabber, right? KD Kyle D. Leisure, Travel & Tourism Used the software for: ### "Great sales tool" November 15, 2016 5.0 Highly recommend Chatra compared to other chat tools. Easy to install/use and has some pretty awesome functionality with pre-triggered chats which can be a very useful sales tool. I also think the aesthetic is more appealing and inviting compared to other chat products out there. Review Source Response from Chatra November 17, 2016 Thank you, Kyle! JR Jop R. Used the software for: ### "Best chat application I've used" November 15, 2016 5.0 In the past years I tried several chat applications, Chatra is the best of them in my opinion. The software works fine. The desktop client is something I really appreciate. Pros \- Personalized pop-up on website improved response rate - Desktop client Cons \- I am missing some options for agent routing (first/second choice agents) Review Source Response from Chatra November 17, 2016 Thank you Jop! By the way, you can use a group feature for routing chats to particular agents. This quick guide https://chatra.io/help/#groups will help you set them up. PZ Paulitta Z. Used the software for: ### "Perfect to use and easy to install" November 15, 2016 5.0 We weren't sure what chat service to use, but loved the look of Chatra, so we tried it within the free period. I paid for an annual subscription before the trial ran out. It was by far the best choice we have made. I only wish it were much cheaper when adding additional agents....but other than that...it is awesome! Review Source Response from Chatra November 16, 2016 Thanks for the feedback, Paulitta! Please note that there's no need to pay for each additional agent in Chatra, several agents can use the same license: if one goes offline, another can connect and start chatting. AT Ashley T. Cna Hospital & Health Care Used the software for: Less than 6 months ### "Chatra" August 15, 2020 3.0 I like it when I need help with everything and can’t figure things out Pros This helps me a lot talking to a person about my business if I need help or to discuss anything I needed help with Cons Sometimes I can’t reach anyone or says that it is busy and I have to wait awhile to talk with someone’s Review Source Response from Chatra August 19, 2020 Hi Ashley, thanks for the review! Could you specify what you mean by "sometimes I can't reach anyone"? Did you have difficulties chatting with our support team at chatra.com? JD Joan D. Responsible shop's on-line Consumer Goods Used the software for: Less than 6 months ### "A very good chat for us, easy and great" November 16, 2016 5.0 We use Chatra chat in two shops on-line and our experience is very good. We recommended chatra chat because is easy to use and has a lot a features. Pros It's easy and It offers many interesting configuration features Review Source Response from Chatra November 16, 2016 Thank you for your feedback! Similar Products Featured