# Page 2 | Chatra Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Chatra the right Live Chat solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144752/Chatra/reviews

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Chatra

4.7 (452)

[View alternatives](https://www.capterra.com/p/144752/Chatra/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Chatra

## Showing most helpful reviews

Showing 26-50 of 452 Reviews

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Frequency of Use

Daniel E.  
Owner  
Retail  
Used the software for: 6-12 months

### "Tested 20+ Chat Systems - Chatra Ranks #1 For Our Agency & Clients!"

November 17, 2016

5.0

I've tested many systems out from CRMs, Inventory Management, Marketing Automation, etc. When I found Chatra It seemed like a copycat(ish) of Intercom.io' design. But once I gave them a shot it was so much more! #1 Reason this is a must have is because Chatra has brought our engaged customers from one every once in awhile (something like 1-2 per week if we were lucky) to 2-5 per day. That might not seem like much to some companies but we sell high dollar packages and subscriptions so the ROI is huge. There is just something about the way it is presented and the customers react to it. If you use something that is traditional then customers don't even see it anymore. Some other chat systems I FULLY tested and in some cases signed up for and used full time: - Intercom.io - LiveChat Inc - Drift - Zopim - Happy Fox - Tidio - Pure Chat - and many more! Here is what I like: - My team can see everything and take on chats and transfer them super easy. - Multiple team members can chat with a client at one time making a group chat easy and it feels right. - The customers actually leave their info unlike other systems. Customers never wanted to leave their info in other systems we used but when we added Chatra to our site customers actually add the info in so we can continue the conversation by email and know who they are. - Presentation is amazing to the client and feels natural. - We can pick up chat from the chat app or from our email box. This is really nice because that works with our CRM too. - Since the presentation is so well implemented the customer is not expecting an instant reply. We have used other systems that have similar functionality but people would be upset thinking that we were right there. Who I think this is for: If you are busy and don't want to worry about being at your computer when your live chat is visible or deal with being "Offline". This allows you to always be online but if you are not right there then the customer knows you will be back shortly to pick up the conversation by email or on the website depending where they are. This is amazing for us because we are not big enough to have someone watching the chat box all day, we cannot worry about leaving our computer at a moments notice and having upset customers. What I don't like: Integrations are sparse and I hope they come up with a Zapier connection or more support for Zapier specific webhooks format so we can structure the data is a better way.

Review Source

Response from Chatra

November 17, 2016

Thanks for the feedback, Daniel! We plan to add Zapier integration in the future (but there's no ETA yet, unfortunately), so stay tuned!

VR

Verified Reviewer  
Customer Service Representative  
Events Services  
Used the software for: 2+ years

### "We love chatting with Chatra!"

December 5, 2018

5.0

Chat has really helped us be more available to customers without always having to be tied up on the phone. We love it!

Pros

Our support team has loved having a chat option in our software. It has cut down a lot on the phone calls we receive and it helps us answer our customers' questions immediately, with the option to ask questions and follow up as necessary. Our customers have also expressed that they really like having the chat feature on our website. We can have multiple team members available at one time, have chats assigned to different chat teams or have different tags depending on where the chat originated in our system. It has been great!

Cons

The only think I can think of is that it sometimes crashes (using the browser version).

Review Source

Response from Chatra

December 7, 2018

Thank you!

VR

Verified Reviewer  
Communication  
Writing and Editing  
Used the software for: 1-2 years

### "Logiciel d'assistance "

December 17, 2023

3.0

C'est une superbe application utile pour tous

Pros

Cette application me permet d'assister à mes clients directement

Cons

Elle perd certainement des réseaux et cela perturbe

Review Source

aF

aloha F.  
libero professionista  
Internet  
Used the software for: Less than 6 months

### "Un'ottima soluzione per la gestione del supporto clienti"

February 8, 2023

4.0

La nostra azienda ha utilizzato Chatra per gestire il servizio clienti e siamo molto soddisfatti del prodotto. Ci ha permesso di offrire un supporto più efficiente e tempestivo ai nostri clienti, migliorando la loro esperienza.

Pros

\-Chatra offre una vasta gamma di funzionalità per la gestione del supporto clienti, come la possibilità di conversare con i clienti in tempo reale tramite chat dal sito web o dall'app mobile.-Il prodotto è facile da usare, con un'interfaccia intuitiva e una semplice configurazione.-L'integrazione con i processi aziendali esistenti è stata semplice, permettendoci di utilizzare Chatra in combinazione con altri strumenti aziendali.

Cons

Non abbiamo riscontrato alcun inconveniente significativo con Chatra.

Reason for choosing Chatra

Abbiamo scelto Chatra per la sua vasta gamma di funzionalità e per la sua semplice integrazione con i nostri processi aziendali.

Switched from

[StarChapter](https://www.capterra.com/p/57588/StarChapter/)

Ho scelto Chatra come sostituto di StarChapter per le sue funzionalità avanzate e per la semplicità d'uso, che mi hanno permesso di avere una gestione più efficiente delle conversazioni con i clienti.

Review Source

Pedro G.  
Senior Global Digital & eCommerce Manager  
Consumer Goods  
Used the software for: 1-2 years

### "Very good chat solution"

November 6, 2018

5.0

It was really good, only used he paid version during the trial period but then I kept using the free version,

Pros

They have a free version of the software that has enough functionality to allow a SMB to use it on their site to do customer support. Really easy to integrate through Google Tag manager making it simple even if you don't have technical knowledge. Also allows you to setup business hours and then has a log. Also it has a mobile app.

Cons

On the free version only one user is allowed at the same time and also it lack a lot of integrations with other tools. In the case they leave you missed messages the interface could be better.

Review Source

Response from Chatra

November 13, 2018

Thanks for the feedback, Pedro!

Danielle M.  
Director Of Operations  
Information Technology and Services  
Used the software for: 1-2 years

### "Chatra helps you connect with buyers"

July 26, 2019

5.0

Pros

I've tried lots of chat systems for our website and client websites. Chatra is perfect for Shopify stores and makes it so easy to respond to questions. The free version is great for most small businesses but if you get the paid you can actually be more strategic. I also love that it has desktop notifications.

Cons

I had issues with my login and connections to shopify and somehow had two accounts setup. If you run multiple stores it can be confusing as it auto logs in. Once it was cleared up it worked fine.

Review Source

Esséname C.  
Restauratrice  
International Trade and Development  
Used the software for: 1-2 years

### "Logiciel de notification "

October 25, 2023

5.0

Une importante application

Pros

Cette application m'aide à avoir mes notifications en temps réel

Cons

Lorsque le réseau balance les notifications tardent

Review Source

BJ

Brenda J.  
Owner & Business Manager  
Fine Art  
Used the software for: 1-2 years

### "Chatra features have helped connect our customers with our store"

June 27, 2019

5.0

My experience has been nothing but positive. I feel fortunate to have found and installed Chatra and can't imagine getting by without it

Pros

I loved all of the free trial features I had access to initially and feel that they are certainly worthwhile. Using the free plan, I miss having access to all of the data on our site's visitors at my fingertips but we benefit significantly nonetheless. I am still excited about the improved accessibility that our customers and visitors to our site feel thanks to Chatra. Our webstore caters to a personalized experience and authentic connections between our store's services and our customers. I found it easy to install and have had a seamless experience ever since. The auto-responses are totally customizable which I appreciate and I really find the setting of store hours to be helpful as well.

Cons

i wish all of the features were free but of course that is unrealistic and certainly the developers of this great product deserve to be compensated for their hard work!

Review Source

VR

Verified Reviewer  
Avaliadora  
Internet  
Used the software for: 6-12 months

### "The application is very good, because it makes it easier and faster to communicate with the company."

February 2, 2023

5.0

My experience with the app has been very good, but it would be very nice to either release updates, on the layout or more features to enhance the app, updating layout or even more functions.

Pros

Besides the ease of use, I can chat in real time while making a purchase.

Cons

I have been using it for some time now, and have noticed that there are few updates and new features.

Review Source

Orlando O.  
Co-founder  
  
Used the software for: 1-2 years

### "Excellent chat for your startup !"

January 13, 2018

5.0

A good chat for our startup at good price!

Pros

Is very fast, easy to use and the managing dashboard is really good. We have been using it for almost 2 years. Also, it works perfectly on mobile which is good for our business and our users. The customer support also is very responsive. We feel like is a team working really hard on improve every month the product.

Cons

The API could be a little bit better. They should let technological teams mold better the size of the things or customize some stuff. They also should offer different plan prices.

Review Source

Response from Chatra

January 15, 2018

Thank you for the feedback, Orlando!

Dawn M.  
Owner  
Accounting  
Used the software for: Less than 6 months

### "Great To Have But"

December 8, 2018

4.0

Chatra helps me to communicate with my customers on the spot. Sometimes that results in sales, but usually, for me, it gives me the ability to build a rapport with my customers by being there and giving info when they need it.

Pros

I like that the software allows you to integrate with Shopify and Facebook Messenger. The integrations allow me to be able to see the pages that my customers are exploring in my online shop and be proactive with a chat to offer help if the customer appears to be stuck. It also gives me the ability to see which blog post the customer is reading and offer to answer any questions.

Cons

The operations were a little confusing. I wasn't quite sure if the cost for Pro was for an admin and one agent or if the admin was the one agent. There are additional charges for more than one agent, but the platform was not very clear about whether the 1 agent included, was for an agent outside of the admin. It was a bit annoying.

Review Source

Response from Chatra

December 11, 2018

Thanks for the feedback! We'll try to make the part about agent accounts more clear.

Katy S.  
Marketing Manager  
  
Used the software for: 1-2 years

### "Good value chat platform"

November 9, 2017

4.0

Pros

Easy to use chat platform. I like the customizable chat pop-ups, ability to assign chats from different pages to different agents, saved chats, and nice looking interface.

Cons

Doesn't accept AmEx for payment. It would also be nice to have easy export of chat contacts for followup purposes.

Review Source

Response from Chatra

November 14, 2017

Thanks for the feedback, Katy! We are switching to a different payment processor in the nearest time, so AmEx cards will be supported soon. As for export of contacts - you can do it in Reports > Emails export tab.

Francisco M.  
Co-Founder  
  
Used the software for: 1-2 years

### "A great Chat tool for Startups and small companies "

November 7, 2017

4.0

If you´re a startup or small company looking to provide a great customer service without wanting to pay ridiculous fees like Intercom, this is the way to go.

Pros

Plenty of functionalities at a very good value. Probably the best value in the market. It has enough intelligence for our customer service to be world class

Cons

Maybe not having as many integrations and services like Intercom would have but I guess the price difference very well makes up for it

Review Source

Response from Chatra

November 9, 2017

Thank you, Francisco!

sD

sofie D.  
designer  
Design  
Used the software for: 6-12 months

### "fantastic online business help"

August 3, 2018

5.0

It really helped with the customer communication, I always think that if you have a doubt with something regarding the understanding of the features on a website, the customer might give up very fast, because it takes too much time to go to your email and send a​ message and then wait to get an answer, with Chatra this problem is solved, people/consumers can get real-time answers to their question while being on the website, it made indirectly things better for my business by making things easier for my customers

Pros

I really like how easy and pleasant it is to be used, the platform design is very modern and clean, and it integrates well with the desktop application. Another thing that I really like is that you can also create​ automated messages based on the different situation, therefore it is very flexible and helps in any kind of situation the users.

Cons

There is not really something that I don't like, it just can get a bit costly if you need more than one online agents, but there are pretty flexible options, even the free one is already quite convenient.

Review Source

Response from Chatra

November 13, 2018

Thanks, Sofie!

MA

Michelle A.  
Seamstress  
Arts and Crafts  
Used the software for: 6-12 months

### "Live chat with your customers easily!"

March 22, 2021

5.0

The LiveChat feature has allowed me to answer any concerns a customer has almost immediately from anywhere in the world and by doing so, I have noticed my sales have increased since adding Chatra.

Pros

I have an online business where I sell crafts I made on Etsy, as well as my own personal website. While I can not use Chatra on Etsy I do use it on my website. Chatra makes it simple to connect with customers who have questions or specific requests by allowing you to chat with them online in real time in a live chat. All you have to do is add the code to the footer of your designated webpage and that's all there is to it. You now have a live chat and will be able to communicate with your customers automatically. It is free and simple to use and I have found it has helped my customer service rating improve from 4.5 to 4.9/5.0.

Cons

Sometimes the chat can lag and it may make you appear unprofessional if your customer doesn't realize that the lag is not on your end, but the software itself.

Review Source

VR

Verified Reviewer  
Director of Customer Success  
Education Management  
Used the software for: 6-12 months

### "Chatra is a SUPER simple but basic tool that worked great for a small organization"

November 10, 2017

4.0

Pros

Chatra was one of the easiest support tools I've used, and it works well for a small team. The only reason my team decided to stop using the tool is because it is purely a chat tool and does not offer after hours ticketing.

Cons

One thing that made Chatra frustrating is that when there was a missed chat, it auto forwarded to my email address and not the email of the agent assisting with the request.

Review Source

Response from Chatra

November 13, 2017

Thanks for the feedback! By default Chatra forwards offline/missed messages and chat transcripts to the email address of the account owner, but you can change the email in "Set up & customize" tab.

José Z.  
Banquier  
Financial Services  
Used the software for: 2+ years

### "Captivant"

October 23, 2023

4.0

Bon

Pros

Il permet de travailler comme cela se doit

Cons

La connexion et forfait internet est trop beaucoup

Review Source

SV

Simona V.  
Agricola  
Farming  
Used the software for: 6-12 months

### "Molto utile"

February 12, 2023

4.0

Molto positiva

Pros

Che i messaggi da mandare alle aziende, essendo una chat, arrivano nell'immediato

Cons

Che poche persone lo conoscono, quindi non è utilizzato da tutti

Review Source

Pratim S.  
Account Manager-PPC  
Internet  
Used the software for: 1-2 years

### "Chatra: The next big thing for Visitor tracking"

March 31, 2019

3.0

Pros

Best alternative tool when you are not able to attend them It's a technology helps communicate with the customers and get some basic questions answered for them

Cons

Machine learning needs to be developed to understand some customised or surprise questions from customers

Review Source

Response from Chatra

April 3, 2019

Thanks for the review, Pratim! We'll think about implementing some kind of AI in Chatra.

Jahanzeb H.  
Deputy Manager HR  
Consumer Electronics  
Used the software for: 6-12 months

### "Effective Livechat tool for your website"

May 22, 2021

4.0

Overall it is a nice to to chat with your website visitors and to track their presence.

Pros

It has has a free version and also it offers 10 days free trials for paid versions. Paid version are also very economical. You can chat with your website visitors with this tool. Also the best thing about it is that it connects you with customers through your email and facebook as well.

Cons

They need to improve on their customer support responsiveness and also they could ad some more feature to their free version as well.

Review Source

Santhosh P.  
Lead Technical Consultant  
Information Technology and Services  
Used the software for: 6-12 months

### "User-friendly livechat!"

April 30, 2019

5.0

Exceptional, our customer service would be remiss without it.

Pros

I run a small business, and Chatra's free plan was a perfect fit for us. On the free plan, it only offers a single agent for customer chats but this has been more than enough for us. The chat interface is clean and consistent with the design of our website. And I find the ability to reply to customers on any platform and easily add new users to our email list really helpful.

Cons

I can't think of anything at the moment.

Review Source

Response from Chatra

May 17, 2019

Thanks for the review!

EL

Ewa L.  
Owner  
Design  
Used the software for: Less than 6 months

### "Great user experience on both sides"

June 21, 2019

5.0

Overall I'm really pleased with the app so far. It made it easier to connect with potential clients and help them out. Already on the first day, we had the Chatra app to thank for enabling a user to notify us of a technical problem and give us an idea for a future feature update.

Pros

Chatra has a very polished design. Both the chat widget and the admin dashboard are easy to navigate and use. The set-up was a breeze and the mobile apps make it easy to keep on top of all incoming messages. The automatic triggers (currently in paid version only) add nice extra functionality for increasing engagement and conversions.

Cons

The chat button position options are very limited (all corners and middle of left/side/bottom edges of the screen). The position you choose will be applied to both desktop and mobile view, which is not ideal, as these designs have often different layouts. Ideally one should be able to set the widget's position on the desktop and mobile views separately.

Reason for choosing Chatra

Design of the app and dashboard. Ease of use. Free forever plan, with an option to upgrade later.

Review Source

Response from Chatra

June 27, 2019

Thanks for the review, Ewa! We have a custom code that allows you to change the position of the mobile button without affecting the desktop view. Chat with us on our website or send us an email to support@chatra.io, and we'll give you the code.

Monique S.  
IT Tech  
Retail  
Used the software for: 1-2 years

### "Highly Recommend!"

December 5, 2018

5.0

Pros

Chatra has an easy to use intuitive user design and their client support is amazing as well. Implementing this was also a piece of cake. Users are saying they are very happy with the change.

Cons

There isnt much bad I can say about Chatra. We have no issues using the program at all

Review Source

Response from Chatra

December 24, 2018

Thank you!

CD

Cindy D.  
owner  
Arts and Crafts  
Used the software for: 1-2 years

### "Nice enhancement to my customer relations"

June 20, 2019

5.0

Customers consult with me whilst placing an order, and I can give them confidence in their selection and personal attention. I can provide an immediate resolution of the customer's questions. Customers who might not make the effort to email are communicating with me.

Pros

Customers have another way of contacting me. When I'm online, it is spontaneous like a conversation. Chatting on Chatra keeps them on my website so they can order.

Cons

I often don't know who the person is. Maybe that's not a problem with the software, but I wish people were required to give their name. And sometimes they will not leave their email so I have no way of responding to their query.

Reason for choosing Chatra

I chose Chatra because I went to a business's website that used it, and liked the experience from the customer's point of view.

Review Source

Response from Chatra

June 21, 2019

Thanks for the review, Cindy! You can check "Get messages only once the contact form is filled" and "Get offline messages only once the contact form is filled" options in the Chatra Bot settings to make the contact form required. In this case, visitors will not be able to proceed until they enter their name and email. Hope this helps!

DG

David G.  
Managing Director  
Financial Services  
Used the software for: Less than 6 months

### "Chatra is Great for Small Business Use"

November 15, 2016

5.0

With many similar products available to choose from, I had to focus on a few points that I felt were important to me and my business. First, was the ability to engage in more then one chat at a time on the free package. I wanted the ability to deliver a first class service through a chat facility, and I felt that not being able to respond to more than one person at a time would mean that I could never really deliver a top response time. Chatra was the only one I could find that offered multiple simultaneous chats on their free package after their trial period ran out. This is so that if ever my paid subscription lapsed then my client help services wouldn't be affected. Second, time is precious for entrepreneurs like myself, so the quicker we can learn something new the better. I found the Chatra management interface extremely intuitive with plenty of good & clear help guides. To 'test' the chat interface before making it live on my company's website, I contacted Chatra through their own help chat box. I was pleasantly surprised at the speed of their response and the professionalism of their replies. Following that chat test, I went live with Chatra for my business and never looked back. Since going live, I've had plenty of fantastic conversations with potential & existing clients and they always pleased with the speed of answers and ease of speaking to us than had they had contacted us via e-mail. I highly recommend them for anyone considering to add such an application to their website.

Pros

Simplicity of use for myself and the people contacting me.

Cons

None that I can think of - it ticks all of my current requirements.

Review Source

Response from Chatra

November 17, 2016

Thank you, David!

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