# Page 4 | Chatra Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Chatra the right Live Chat solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144752/Chatra/reviews

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Chatra

4.7 (452)

[View alternatives](https://www.capterra.com/p/144752/Chatra/alternatives/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Chatra

## Showing most helpful reviews

Showing 76-100 of 452 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DP

Danielle P.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Best Chat App Around!"

November 15, 2016

5.0

Chatra was a simple install and very easy to customize to match our theme. Best of all, it converts 99% of our (chat) visitors into customers. When a visitor can chat directly and instantly with us about a question, it's an opportunity for us to meet their needs in real time. They are more confident doing business with us because there is a level of trust they experience while speaking with someone directly. To be able to see what user is typing before they hit send, helps us to respond quickly and efficiently. We love the fact that it works just as well on mobile, and we can answer questions on the go! The personal service we receive from Yaakov is exceptional. Highly recommend!

Review Source

Response from Chatra

November 16, 2016

Thank you, Danielle!

MM

Michael M.  
Digital Marketing Manager  
Construction  
Used the software for: 2+ years

### "Best Chat Plug-In"

June 24, 2019

5.0

From the very first day I installed Chatra, it simply worked! We started to receive chats from customers on our website, and our customers really appreciate receiving instant answers to their questions.

Pros

The many features, and ease of set-up and use.

Cons

Can't think of a single bad thing to say.

Review Source

LJ

Luke J.  
Fitness Specialist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Chatra Can Help Any Business Improve Their Customer Service "

April 2, 2019

4.0

Overall Chatra has been a pleasant experience. I personally have not had to pay for this service so it may be different if you have to pay out of your own pocket to use it. You should compare with other software if you are not sure about Chatra, but you can try it for free if you go to their website.

Pros

Chatra is simple to use and makes customer support very easy. If you want the customers visiting your website to have proper guidance, you should try Chatra. The capabilities of this software far exceed any other like it and you can get started for free! It's free to get started so the least you can do is check out their website.

Cons

There are some services that you have to pay for but, like stated above, you can get started for free. Since Chatra has so many features, it can be a little overwhelming at first. But once you figure out how to navigate the software, it makes everything much easier.

Review Source

Response from Chatra

April 4, 2019

Thank you, Luke!

KS

Katy S.  
Marketing Manager  
Computer Software  
Used the software for: 6-12 months

### "Easy to use, good value"

November 15, 2016

5.0

We've had a good experience thus far with Chatra - the product is easy to use and gets a fair amount of engagement on our website. Chatra's customer service reps are always available to help with questions. I like that I can answer on my laptop or phone, and that it remembers past conversations when someone returns to the website. My two complaints are that they do not take AmEx, and that you cannot export a spreadsheet/etc. of the contacts and conversations you have on Chatra. However, I'm told that both are coming in the future. Overall, good value.

Review Source

Response from Chatra

November 17, 2016

Thank you Katy! We'll be sure to ping you when we add those features.

VR

Verified Reviewer  
Admin  
Computer Games  
Used the software for: 1-2 years

### "A lot of informating and well priced"

June 21, 2019

5.0

Very happy with the free version

Pros

It is free, and does its job. If I'd want to upgrade to a paid plan, it has a lot of great functionalities and very cheap price

Cons

N/A . I'm very happy with it. If I were to say something, that the message sound it makes when someone talks to you, can't be changed, and it can be very annoying during night time

Review Source

Queen N.  
Lead Technical Writer  
Events Services  
Used the software for: 1-2 years

### "So fast"

August 3, 2018

4.0

Integration to a clients website. They loved it

Pros

I love the reliability, agility and delivery promise the software has brought to out realm. It is fast, reliable and awesome

Cons

The pricing model might deter people from getting it, if they do not know the ROI that the software is capable of

Review Source

Response from Chatra

November 13, 2018

Thanks for the feedback!

MD

Michael D.  
Founder  
Printing  
Used the software for: Less than 6 months

### "Tried Drift and other first before Chatra and I was blown away with the quality"

June 20, 2019

5.0

We are using Chatra to easily communicate with the customers on Sprintbooks.co — we suggest various notebook layouts on the home page, but we then have a call to action to chat with us if they are still unsure which notebook would be best. Chatra ticks all the boxes for our sales pipeline.

Pros

It's super simple and easy to use, without confusing dashboards and clutter or features you don't use.

Cons

I literally can't think of anything I would change or do better.

Reason for choosing Chatra

Minimalist, simple, easy to use, zero learning curve, exactly the features you want and none you don't. API support too, so the front-end devs are happy — what else can we say!

Switched from

[Drift](https://www.capterra.com/p/227417/Drift/)

Drift is bloated and expensive

Review Source

CP

Cyndi P.  
CEO  
Arts and Crafts  
Used the software for: 2+ years

### "Makes it easy to connect"

June 21, 2019

4.0

Answering questions and communicating with customers quickly.

Pros

It’s an easy way for customers to connect with and gets their questions answered quickly.

Cons

I wish there was a way for them to always include their email so you can respond. If they forget to include their email, you aren’t able to respond.

Review Source

Response from Chatra

June 27, 2019

Thanks for the feedback, Cyndi! Please make sure the email field is "required", and also check the "Get offline messages only once the contact form is filled" option in the Chatra bot settings. In this case, visitors will not be able to proceed without leaving their email address.

VR

Verified Reviewer  
CEO  
Financial Services  
Used the software for: Less than 6 months

### "It's pretty good!"

November 26, 2018

4.0

Used it for a while, then switched to another tool...

Pros

It's a pretty good tool for communicating with customers.

Cons

The UI isn't as good as competitors, but it gets the job done. Sometime, I did not receive notifications that someone has sent me a message.

Review Source

Response from Chatra

November 29, 2018

Thanks for the review! Could you send us more details about your problems with notifications to support@chatra.io? You can also tell us what you don't like about our UI. We take feedback seriously because it gives us ideas on how we can improve.

Janet O.  
Section 8 Inspector  
Consumer Goods  
Used the software for: Less than 6 months

### "Awesome chat software for a small business!"

March 30, 2019

5.0

Overall an impactful software that lets me manage customer inquiries or questions effectively.

Pros

Navigating through the application is a breeze and fast. Integration with Shopify is a plus and this software is one of the only ones I use to communicate directly with my customers for my small clothing business.

Cons

With the free version which I used up to a certain point, I wasn't able to change my online activity status.

Review Source

Response from Chatra

April 3, 2019

Thanks for the review, Janet!

JA

Justin A.  
Ceo  
Consumer Goods  
Used the software for: 2+ years

### "Great for bootstrapers"

June 21, 2019

5.0

Pros

The free version is quite well done. Fantastic if you are a bootstrapping your startup.

Cons

Wish customer support were faster in their response.

Review Source

John P.  
UX Designer  
  
Used the software for: 1-2 years

### "Quick and Simply Works Great"

November 15, 2016

4.0

It's simple. Want chat? Get Chatra. Free to to try so there's literally nothing to lose. And did they mention?... the phone app works great! seamless... well done Chatra!

Pros

freemium model, phone app, ajax customize interface, live widget settings

Cons

Cant complain... did what I wanted

Review Source

Response from Chatra

November 16, 2016

Thank you, John!

VR

Verified Reviewer  
Client Success Hero  
Computer Software  
Used the software for: Less than 6 months

### "Tested over Intercom and much cheaper!"

December 1, 2018

5.0

Pros

We tested this over Intercom and were wsurprised to love it so much considering I love Intercom. This is cheaper too and we get more customer engagement c. You can have a chat with more than 1 person which is nice and we got great feedback from the customers, seems like they really like it.

Cons

Our sales didn't go up as much as we wanted but that was also expectedat the beginning...

Review Source

Response from Chatra

December 4, 2018

Thanks for the review!

BO

Bill O.  
Business Owner  
Media Production  
Used the software for: 2+ years

### "A great chat interface "

June 21, 2019

4.0

Pros

The application is easy to install and so simple to use on a day to day basis.

Cons

No option to login with a google ID or similar.

Review Source

VR

Verified Reviewer  
Realtor  
Real Estate  
Used the software for: Less than 6 months

### "Great customer service tool"

December 5, 2019

5.0

In a world of constant gratification and customer is king mentality, this product allows a company to reply, attend to, and problem solve immediately.

Pros

An online messenger service that keeps a company in close contact with their customers can only create a better team feeling and overall customer satisfaction.

Cons

I have only been using this product for a few short months and only have good things to say about my use with the tool.

Review Source

BM

Beth M.  
E-commerce Coordinator  
Retail  
Used the software for: 1-2 years

### "Great app and great customer support "

June 24, 2019

5.0

Nice to be able to set up agents and monitor the interactions

Pros

Being a 4th quarter business the ability to adjust the features and functionality is fantastic. Also the customer support for questions and feedback has been stellar

Cons

Lack of options on free version - but what can you expect for free

Review Source

LC

Luis C.  
Ceo  
Food & Beverages  
Used the software for: 6-12 months

### "Old messages"

June 21, 2019

4.0

Good surprise!

Pros

All works very well. It was a really good surprise. I disn’t know that I could have our chat in my iphone.

Cons

When we receive an old message from somebody, and we are closed in that moment. There is no way to reach that potential customer again. Could you request his email or say something like “if you close this window, the responsible will not be able to reach you again. We recommend to leave that open” Thanks

Reason for choosing Chatra

Recommended

Review Source

Response from Chatra

June 27, 2019

Hi Luis, thanks for the feedback! If a visitor sends you a message when you are offline, our Chatra bot should pop up and ask their email address. And to make sure they don't skip the contact form and stay anonymous, you can check the "Get offline messages only once the contact form is filled" option in the Chatra bot settings. However, I'm not sure what you mean by old messages. Could you send us more information to support@chatra.io?

MS

Mauro S.  
Incoming tour department manager  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Very good message platform"

June 22, 2019

5.0

Pros

The ease of use, it was very simple for us to put the code in our website. It's very useful to have the details of potential clients when we're offline: it helps us to directly contact via email who wrote to us.

Cons

nothing, it's perfect for our business and it helps us.

Review Source

IB

Ivan B.  
Design & Production Manager  
Events Services  
Used the software for: 2+ years

### "Title of my review"

June 21, 2019

4.0

Yeah its all good

Pros

I can chat with the visitors of my website

Cons

It's way too expensive to use the paid features

Review Source

VR

Verified Reviewer  
Travel Agent with Mouse Counselors  
Leisure, Travel & Tourism  
Used the software for: I used a free trial

### "It's a wonderful tool to connect with customers!"

April 6, 2019

4.0

Pros

Chatra provides a way to connect with customers and is easy for both of us to use. I can provide feedback for their questions and concerns in real time and it allows our relationship to grow even further. When I am unavailable, there is a way for my messages to be waiting for me.

Cons

There is nothing negative to say about the software at this time

Review Source

Response from Chatra

April 10, 2019

Thanks, glad you like Chatra!

EM

Ezeckiel M.  
Journaliste  
Broadcast Media  
Used the software for: 6-12 months

### "Très exceptionnelle"

November 15, 2023

4.0

Pros

Une bonne fonctionnalité du point de vue option

Cons

Néanmoins Il y a parfois des ratés dans les directs

Review Source

KK

Kris K.  
QA Analyst  
Information Technology and Services  
Used the software for: 6-12 months

### "Simple live chat solution and functional"

April 5, 2019

3.0

Simple, easy to use and implement with nice overall features

Pros

\- app version - free version - good pricing - group chat - able to see visitor's typing

Cons

\- support for more integrations - basic reporting - not ticketing system in place

Review Source

Response from Chatra

April 10, 2019

Thanks for the review! We are working on a ticketing system right now, so stay tuned for the future updates! As for the reports and integrations - what exactly would you like us to add? Please send us your thoughts to support@chatra.io

JW

Jessica W.  
Client Support Manager  
Real Estate  
Used the software for: 6-12 months

### "This has reduced customer cancellations by 25%!!!"

June 7, 2018

5.0

Customer retention increased, our representatives love it, and our customers love it. Chatra is awesome, and when we have any issues, their support team is responsive and helpful.

Pros

Chatra is amazing. Easy to use, responsive customer service, great design and functionality. Our customers rave about Chatra, and since implementing it last year, we have had a 25% drop in cancellations! Our customers find it easier than ever to get help with our programs.

Cons

No real cons about Chatra... Maybe one improvement would be allowing our reps to have a chat section, to communicate with one another separate from the customer chats.

Review Source

Response from Chatra

June 8, 2018

Thank you, Jessica!

VR

Verified Reviewer  
SEO Analyst, Content marketer  
Retail  
Used the software for: Less than 6 months

### "Chatra helped improve my site via customers feedback"

November 21, 2018

4.0

Pros

There was a lot I could do on one of my website after installing Chatra, helped improve my site via customers feedback hence I was able to gather leads and improve sales too.

Cons

The automated messaging function was quite difficult for me at first, but with time I got to understand it.

Review Source

Response from Chatra

November 29, 2018

Thanks for the feedback! We'll try to make the automatic triggers feature more clear and easy to use.

DC

Damiano C.  
Direttore alberghiero  
Hospitality  
Used the software for: Less than 6 months

### "Forza team"

February 10, 2023

4.0

Possedere quest app è avere tante funzioni a portata di pochi click. Oltre alla chat veloce e pratica i collegamenti con le piattaforme social permettono anche un gran risparmio di memoria e batteria

Pros

Il software è utilissimo sia nella comodità di avere in un app diversi rami dove accedere

Cons

Il multi lingua è fondamentale ad oggi. Non tutti conoscono l inglese

Review Source

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