# Page 5 | Chatra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Chatra the right Live Chat solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144752/Chatra/reviews --- Chatra 4.7 (452) [View alternatives](https://www.capterra.com/p/144752/Chatra/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Chatra ## Showing most helpful reviews Showing 101-125 of 452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KT Kristyn T. Owner Apparel & Fashion Used the software for: 6-12 months ### "Simple and easy to use!" June 21, 2019 5.0 Pros I love how easy it is for my customers to use and it’s basic features. I love that I can respond to the customer right from my email or the app instantly. It allows me to assist my customers right when they need me. I love this app! Cons Really it comes down to the upgraded features. As much as I would love to use them, I can’t afford the monthly plan for the next upgrade. Review Source VR Verified Reviewer Senior Product Design and Industrialization Engineer Automotive Used the software for: Less than 6 months ### "Chatra is a great way to connect with clients in real time" April 30, 2019 5.0 Pros I like that this software allows me to communicate with my clients in customers in real time, without having to rely on phone calls or email. Cons Occasionally it feels like there may be a slight delay between communications, like a bit of a lag. This is minor and doesn't negatively impact my experience. Review Source Response from Chatra May 17, 2019 Thanks for the feedback! Luis L. Soporte Tecnico Computer Software Used the software for: I used a free trial ### "good software" September 21, 2019 4.0 the software has geo targeting and proactive chat. For my business is very importan offline form of the chatra Pros is fully functional, the aplication is very good, you can sends phone alerts when the converstation is started, works very fast. Cons i would like to test the version full to check all the features. i don´t access to the version full. Review Source CL Cliff L. Mr Computer Software Used the software for: 6-12 months ### "Easy to implement, works great" June 21, 2019 5.0 Pros I first implemented it on my own site and then helped a client of ours get it set up at their site. It was super easy to get it configured to start showing up. The software had the key points that I and my clients were looking for: attractive pricing, dependable, easy configuration, memorized responses, etc. I particularly like being able to see what the client is typing before they are done so I can begin my response. Oh, and I like that phone app so I can response to customer chats from my phone when I'm not at the office. Cons I can't really think of anything I don't like about the software, but it's been quite a while since we implemented it. Reason for choosing Chatra Initially I chose Chatra because of ease of implementation and pricing. Review Source KT Karly T. E-commerce Marketing Manager Retail Used the software for: 6-12 months ### "Chatra Review" November 15, 2016 4.0 We use the free version - it is great for what we need. It would really help if we could make it so that each customer has to leave some contact details when leaving a message when we are set to away as it means some customers don't get answered if they don't come back to the website which could result in missing a sale. Pros Easy to use and manage the site and chats. Cons Not able to contact people if they don't leave any details and they may not come back to the site. Review Source Response from Chatra November 16, 2016 Thank you for the feedback, Karly! Have you tried checking "Get offline messages only once the form is filled' option in the Pre-chat form settings? This way you can avoid anonymous messages. Sebastian C. Captain Retail Used the software for: I used a free trial ### "awesome source for companies!" November 16, 2019 5.0 I will always use this application and refer it to anyone who'll listen! Pros This a new tool I've been idolizing it is everything i need for my website to help customers navigate threw it live if there having troubles. Cons No downsides for me i honestly can say that I've gotten zero problems with this software i love love love it. Review Source Jason S. Full Stack Developer Furniture Used the software for: Less than 6 months ### "Chat is a competitive market" October 1, 2018 3.0 Great chat option, but not an option I'd switch to from my current chat options. Pros Good chat option. Tried it out to see if they brought anything new to the table. Chat is competitive. Cons Not anything special enough to attract me away from Intercom (current chat option) or LiveChat (previous chat option) Review Source Response from Chatra November 13, 2018 Thanks for the feedback, Jason! NB Nikhil B. devops Internet Used the software for: 6-12 months ### "great for instant communication with customers" November 10, 2016 5.0 Excellent app, paid for itself within a couple of days. Helping customers through checkout in particular is great. Also seeing what they are typing before they send helps save time in replying, their location is visible - also very helpful in anticipating questions. Switched from another chat service to Chatra due mainly to its deep integration with Help Scout - chats and offline messages are added into Help Scout as new support tickets, giving us a full picture of customer support. So far we're loving Chatra! With native desktop and mobile apps, our team is able to help customers with their orders or product enquiries anywhere. Probably my most valuable app. Review Source Response from Chatra November 10, 2016 Thanks, Nikhil! OA Orweil A. Technicien superieur Construction Used the software for: 6-12 months ### "Très Bon logiciel " November 16, 2023 5.0 Agréable permet de faire des descriptions Pros Logiciel de chat permet de communiquer d'échanger entre amis Cons Connexion non gratuite peu nombreux sont ceux qui l'utilisent Review Source CW Corey W. Physiotherapist Hospital & Health Care Used the software for: 1-2 years ### "Excellent product" June 21, 2019 5.0 Pros Quick and easy access for my clients to get information or book an appointment. When offline they can send an email. Cons Need someone who can always be available to answer clients Review Source PM Padraic M. CEO Computer Hardware Used the software for: 2+ years ### "Nifty app" July 5, 2019 5.0 Great, love it. I always recommend it. Pros Love Chatra, can chat in real time with customers on my website from my iPhone. I was on the beach in Australia and could instruct customers how to get to my shop in Germany. Cons I haven‘t found one yet, other than the price. For a small operation like mine with a very low monthly income i find the app too expensive for the pro version. Review Source JW James W. Superintendent Wine and Spirits Used the software for: 1-2 years ### "chatra chat - my choice." June 23, 2019 4.0 great app keep it up with your gd works, guys. Pros ease of use good customisability nice support Cons lacking 1. click to call 2. full-screen or full-width bottom chat window on desktops Review Source MM Mary M. Owner Food & Beverages Used the software for: 6-12 months ### "Great Live Chat Product " June 21, 2019 5.0 I installed Chatra during the holiday season last year and it was very helpful during that time. We continue to use the product on a daily basis. The free trial of the premium service was a very nice feature too. The customer service is great. Pros It was super easy to install and only took a few minutes to install. Cons N/A; we have been very satisfied with all aspects of the product. Review Source AC Abrar C. Digital Marketing Specialist Consumer Goods Used the software for: 6-12 months ### "No-nonsense hassle-free chat" June 23, 2019 5.0 I can respond to over 50 queries daily in under 10 minutes with Chatra which really helps in time management. Pros Simple UI: Categorization of chats is simple and effective. Effective UX: Any lay-man can use Chatra after ~30 minutes of training. Cons A few features can be added more in the free trial version. Especially the option of saved/quick replies. Review Source KK Kundan K. NGO Education Management Used the software for: 6-12 months ### "Easy to Integrate" June 21, 2019 4.0 I have integrated in my NGO site and its really helping me to raise fund and all kind of activities. Pros I liked the integration process. I never expected it would be that much easy. I m happily using it. Cons It takes much time to start the software once we open. It really frustrating sometimes. It also needs fast internet to run. These are some cons. Review Source Pratik P. Founder Internet Used the software for: Less than 6 months ### "It is not yet complete and has potential." September 13, 2018 5.0 Pros The intuitive and easy to understand chat panel and widget is quite good. Cons It does not seem as if the automation's and few features are fully completed, Chatra seems like an beta version of an chat app with a lot of potential Review Source Response from Chatra November 13, 2018 Thanks for the feedback, Pratik! We'll keep working on improving Chatra! SB Sam B. Founder/CEO Computer Software Used the software for: 6-12 months ### "Great for engagement & customer service." November 15, 2016 5.0 I have been very pleased with Chatra. I started using it about 6 months ago and have found that it increases engagement both on my public facing site and within my web application. It couldn't have been easier to implement, just a couple lines of cope & pasted code, and is super simple to use there after. The design is elegant and simple. Really enjoy having the iOS app as well so I can provide service from any location where I have coverage or wifi. Pros Easy to use, easy to implement, easy to customize. iOS app allows for service & support from any location. Cons I honestly haven't encountered any. Review Source Response from Chatra November 17, 2016 Thank you, Sam! KW Kira W. Client Support Used the software for: 6-12 months ### "Streamlines Business!" June 18, 2018 4.0 Pros I love being directly connected to customers. I love that they can get an answer immediately without having to call. I especially love that you can see what the customer is typing before they send it. Cons I don't care for the fact that they can enter Chatra without giving us any of their information, something, even just a name and an email should be required. Review Source Response from Chatra June 26, 2018 Thanks for the feedback, Kira! And sorry for the late reply. You can make the pre-chat form required by checking "Get messages only once the form is filled" option in the "Pre-chat form" tab. AM Angel M. Owner Sports Used the software for: 6-12 months ### "My Chatra Review" June 23, 2019 5.0 Customers are able to contact me 24/7, when I'm online we instantly chat, if I'm off I receive their message via email and can respond quickly. Pros It's easy to setup and use. Customization so it can fit in your store's theme is easy to get done as well. Cons That I have to open it each time manually instead of it just opening when I login to my store. Review Source AK Amajjika K. Marketing and Advertising Used the software for: Less than 6 months ### "Affordable, Effective and Totally Cool" November 16, 2016 5.0 To be honest I have not implemented any other chat programs so my experience is limited to just Chatra. But that experience has been excellent. Their support team is responsive - I am in a different time zone but I would wake to find all my requests answered effectively, all of the time. I am not technical but am always made to feel comfortable to continue asking questions to get the most out of the service. I love the automated ChatBot functionality. It's like being able to walk up to a customer in your store and say can I help you? Used wisely, the ChatBot feature paid for itself after the first customer was converted. I was surprised at the high degree of engagement using this feature... in fact it's the feature that has the MOST engagement in one of my deployments There may be other programs that offer more or different features, but I have no doubt that Chatra will catch up or surpass your expectations. I just wish they did more things! Pros ChatBot functionality. Excellent support. Affordability Cons Nothing as yeat Review Source Response from Chatra November 16, 2016 Thank you for the feedback, Amajjika! JT Joseph T. Scsm Computer & Network Security Used the software for: 1-2 years ### "Chat tastic!!" February 19, 2020 5.0 I use chatra to stay in touch with our customers questions and needs. Pros Chatra is easy to use with support and ease of access Cons There are no cons that i have encountered. Review Source JW Julia W. Director of Administrative Services Computer Software Used the software for: 1-2 years ### "Great service, easy to implement and use." June 11, 2018 5.0 Great service to offer customers the ability to chat with your organization. Simple to setup and start using right away. Pros Super simple to get setup and going, also great ease of use for both the representative and customer side. Cons Wish they had a round robin type of option to rotate the chats through multiple representatives within the same department. Review Source Response from Chatra June 26, 2018 Thank you, Julia! VR Verified Reviewer Co Owner Arts and Crafts Used the software for: 1-2 years ### "Great Chat App" December 14, 2018 5.0 Pros The mobile app works a lot better than others Cons It does name the conversation odd colors Review Source Response from Chatra December 24, 2018 Thanks for the feedback! VW Vegard W. CEO Internet Used the software for: 1-2 years ### "Excellent for a small business as its free and superior chat integration for premium upgrade!" November 15, 2016 5.0 I've used Chatra for multiple clients and they all love it! It's free for one user and most small businesses don't need anything more. I love the freemium and access to a generous paid upgrade when clients are big enough to take chat to a new level in their business model. Pros Multiple language interfaces based on the browser/visitor and it's included in the free/entry version! Cons The price of entry! A small company with one user should probably priced at something less than 5 dollars a month, instead of the 17 dollars monthly. However, it's a great product, just make the barrier of entry for a tiny company to take part of the benefits of premium (there is so many other monthly "small" payments these days in SaaS). Review Source Response from Chatra November 16, 2016 Thank you for the feedback, Vegard! SD Sam D. Customer Satisfaction Team Consumer Electronics Used the software for: 6-12 months ### "Great company with even greater customer support!" November 15, 2016 5.0 Features & Functionality: After using the Chat for a few days, We discovered that our company needs a specific feature, we have submitted the feature request and a few days after they added it to the system! Customer Support: They are very responsive when we need them. Ease of Use: it's very easy to install, the back-end is super nice flat and clean design, also they offer app for mac, windows, ios and android and that is a huge benefit when you have multiple agents and devices. Value for Money: Compare to other services Chatra has the best pricing that fitted our budget and business. Review Source Response from Chatra November 16, 2016 Thank you, Sam! Similar Products Featured