# Page 6 | Chatra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Chatra the right Live Chat solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144752/Chatra/reviews --- Chatra 4.7 (452) [View alternatives](https://www.capterra.com/p/144752/Chatra/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Chatra ## Showing most helpful reviews Showing 126-150 of 452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Michelle S. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "A Vital App for my business" June 21, 2019 5.0 Pros Chatra is easy to install, easy to use and the customer service is quick and friendly. Cons There isn't anything I don't like about Chatra! Review Source Douglas D. Co-Owner Environmental Services Used the software for: Less than 6 months ### "Haven't used it much yet, but the setup was a breeze" November 5, 2018 5.0 Pros The setup was very easy. The online guide was accurate, & I wasn't left trying to figure out any unexpected hurdles. Cons I haven't used it all that much yet, so I don't have any cons at this time. Review Source Response from Chatra November 16, 2018 Thanks for the review, Douglas! Hope you'll enjoy using Chatra! JR Jessica R. CEO Apparel & Fashion Used the software for: 6-12 months ### "Great chat support software" May 11, 2021 5.0 It is a must have for any business to decrease abandoned carts and increase conversions. Pros Chatra allows me to chat with customers in real time to resolve their questions and it helps me increase sales Cons I would suggest having a option to send attachments/pictures through the chat that will allow me to show the customer the product in question Review Source Response from Chatra May 17, 2021 Thanks for the review, Jessica! We already have an option to send pictures and other types of files in the chat, you can activate it in the Chat Widget tab at app.chatra.io. However, this option is available in our paid plans only. To send a file to a customer, click on the paperclip icon or drag and drop your file into the text input field. You can also paste files from the clipboard. AB Andrei B. Managing Partner Computer Software Used the software for: 2+ years ### "It is great for our use case" June 21, 2019 5.0 We added a chat with us widget on our website for free. It was easy to setup and it has a mobile app that we have on our phones and can handle client requests on the go. Pros It is free :) One of the few solutions on the market that offers you a free tier for low traffic websites. Cons The UX of the app can be improved. But, for us, being free, it is OK. Review Source VR Verified Reviewer Costumer consultant Retail Used the software for: Less than 6 months ### "Easy integration to " April 2, 2019 4.0 Pros This tool offers friendly UI and makes easier for customer to contact us. It can be easily integrated on websites and it is really easy to set up. Cons Nothing at the moment, but I will update my review as soon as I find something. Review Source Response from Chatra April 3, 2019 Thanks! RR Robert R. Manager Retail Used the software for: 6-12 months ### "Chatra great free tool" December 12, 2018 4.0 Overall its a good tool but and great that their is a free option for start up businesses. However i feel that things like sending messages through to your email should be a lot quicker thus you can catch a customer while they are still online. Pros Free option, allows customers to get direct help with any issues they may have. Cons That iff you're not online sometimes it can take a while for the message to go through to your email, sometimes this can be within a couple of minutes other times up to a hour. Review Source Response from Chatra December 24, 2018 Thanks for the feedback, Robert! We usually delay the forwarding of offline messages by 5 minutes, so if a visitor sends you several messages in a row, you'll receive one email with all the messages instead of multiple emails. In some cases the delay may be longer than 5 minutes, usually in depends on the mailing system and your mailing server. How often does the delivery of offline emails take more than 5-10 minutes for you? If it happens regularly, please send us an email to support@chatra.io with more details. MG Marta G. Used the software for: 1-2 years ### "One of the best Apps ever" November 15, 2016 5.0 Having this live chat App helps us both being in touch with customers answering their questions and showing them that we are alive, working from behind the site. Moreover, it is very useful to save abandoned carts automatizing messages or starting chats if customers are stucked without finishing orders. I would recommend it to everyone who cares about their business. Review Source Response from Chatra November 16, 2016 Thank you, Marta! EP Enrique P. Web designer Consumer Electronics Used the software for: 1-2 years ### "the system I do recommend to everybody" November 15, 2016 5.0 Easy to install, manage, integrate and use. Without doubt, the chat system I would recommend to use to everybody from personal sites till professional ecommerce Pros easy to install, integrate and use Cons would be awesome some more options to customize it all Review Source Response from Chatra November 17, 2016 Thanks for the feedback, Enrique! We plan to add more customization options in the future, so stay tuned! Karen H. WordPress Consultant & Developer Design Used the software for: 6-12 months ### "Cute chat box software" August 1, 2019 5.0 Great, it was easy to set up and install and make tweaks. I definitely recommend it for businesses that want a simple chatbox. Pros I like that Chatra has a clean interface and it looks professional on your site. It doesn't look out of place, depending on your design. With the premium version, you can see live updates and interact with people instantly who are on your site. Plus you can download the application to your computer and mobile devices. If you have to step away from your computer you won't miss a message. Cons Nothing so far its a great chat software program for various business types. Review Source DS Dinesh S. Managing Partner Accounting Used the software for: 1-2 years ### "Chatra ChatApp" June 21, 2019 5.0 Best communication tool with my website visitors Pros Ease of use Functionality Convenience Always up Cons Nothing at all! Review Source VR Verified Reviewer It Manager / Marketing Specialist / Graphic Designer Retail Used the software for: Less than 6 months ### "Fantastic Service!" April 5, 2019 5.0 I enjoy using this service, the graphical user interface makes navigating very easy Pros Works as expected! Very easy to use Clean Graphical User Interface Simple minimal vibe Cons Price is per agent as opposed to a team plan Review Source Response from Chatra April 10, 2019 Thanks for the review! Paul H. CEO Logistics and Supply Chain Used the software for: 6-12 months ### "Quick and easy" June 21, 2019 4.0 Pros It's easy to set up and use. And the phone app that let's you chat with you customers on the go is a huge plus. Cons Sometimes needs a bit to relay messages, but it's not more than 1-2 Minutes and only in some cases. Review Source MC Mariela C. Freelancer Internet Used the software for: 6-12 months ### "just great!" November 15, 2016 5.0 The best way to be permanently in touch with my potential clients. I have it permanently in my work computer and I'm happy to connect and interact with a client if not immediately available on my computer. Pros Easy to install, works everywhere Cons no file transfer Review Source Response from Chatra November 16, 2016 Thanks for the feedback, Mariela! Actually we have a file transfer feature in the paid plan: to attach a file, click on the paperclip icon or drag and drop the file into the message field. Both you and your customers can exchange files during the conversation. The maximum file size is 20MB. EH EILEEN H. ADMIN Insurance Used the software for: Less than 6 months ### "BEGINNING USER REVIEW" June 21, 2019 5.0 CHATRA's communication has been fantastic from beginning interest to providing details on how the CHATRA program works. Appreciate the guidance. Pros I like the possibilities of the instant chat this will provide to our customers. Just have the availability is a plus.....shows we are progressive on our interest in staying in touch with our customers. The software was easy for our website provider to install. The functionality of the CHATRA is easy to follow for the ADMIN and user. Cons Can't think of anything negative at this time as we are at the early stages. Reason for choosing Chatra CHATRA was recommended for clean installation and use. Review Source VR Verified Reviewer Sales and Marketing Operations Lead Internet Used the software for: I used a free trial ### "Fine chat tool" August 30, 2019 3.0 Pros No frills, and it's easy to set up. A great option for getting a chat set up without too much hassle Cons Doesn't have the features and functionality that some of the other live chat software has Review Source CM Caleb M. eCommerce Sales Manager Industrial Automation Used the software for: 6-12 months ### "Chatra is Great" June 21, 2019 5.0 Chatra allows us to provide a service to potential customers that increases value and leads to more sales. Pros It's easy to use and functional. It allows us to offer a chat function for free. Cons I honestly can't complain about the free service I'm receiving. Review Source ES Ezequiel S. CEO Apparel & Fashion Used the software for: 6-12 months ### "Simple and beautiful." June 21, 2019 5.0 Channeling all my customer questions through Chatra. Simple and straight forward software. Pros It's simple and beautifully designed with a very User Friendly mobile and desktop experience. Cons Sometimes the iOS app gets stuck and doesn't launch properly. Review Source ZA Zarko A. Head of sales department Computer Hardware Used the software for: 6-12 months ### "To be close to your customer ...." November 15, 2016 5.0 We are whole day not close to the customers, but together with our customers ... Chatra is an employee in our company ... Maybe most valuable ... 24/7 all year round we are with our customers, online or offline in an easy way... Great gadget ... Pros My computer is always on ... So in any time I see request of my customer and I can react fast ... Both our sales department and our customers are very satisfied with this software add .... Review Source Response from Chatra November 17, 2016 Thank you for the feedback, Zarko! VR Verified Reviewer Front Office Coor Staffing and Recruiting Used the software for: Less than 6 months ### "Great for Communicating " December 10, 2018 5.0 We use this when we need to hold inter-office conferences when dealing with clients and sharing information but cannot physically be in the same location. We also will use it between employees when sensitive information needs to be discussed and we cannot speak freely within the office - i.e. if a client or customer is around Pros My favorite thing about Chatra is the that you can store all your conversation history - we have more than one office and sometimes when things get hectic and we have meetings the information will be "forgotten" this is an amazing way to go back in and check all the facts and figures once things have calmed back down - it is a real life saver Cons The biggest issue I have is that there are a lot of other software companies that are very similar. I do personally like Chatra but since there are so many options it may be best to find the one that works for you budget-wise and for your needs. Review Source Response from Chatra December 11, 2018 Thank you, glad you like Chatra! WS Wendy S. Csr Insurance Used the software for: 6-12 months ### "So easy to use" June 21, 2019 5.0 Pros The simplicity and the features. Easy to use and the phone app is rather intuitive and helpful for on the go Cons Limited ability in free version , requiring purchasing upgrade to use the most beneficial options Review Source AJ Albert J. IT Department Food & Beverages Used the software for: Less than 6 months ### "I always recommend this webchat service - it's my favourite" February 1, 2019 5.0 We can now easily resolve queries without them emailing us and creating a ticket etc. This reduces ticket amounts. Pros It looks very professinoal and clean on my website and the color customization is much better than anything I have seen to make it fit perfectly. The new 'Chatbot' is great and I have now been able to get back to people when I have been away from Chatra. Also what you get for free is great. Also on paid you can see as they type before they press send which is great. Cons It's kinda confusing to finish chats when you both have said bye. Review Source Response from Chatra March 29, 2019 Thanks for the review, Albert! VR Verified Reviewer CEO Information Technology and Services Used the software for: I used a free trial ### "Helps with site conversions" June 25, 2019 5.0 Pros This helps a lot of with site conversions as customers are more assured when buying on your site. Cons None that I can think of at the moment. Review Source Response from Chatra June 27, 2019 Thanks for the review! MB Megan B. Marketing and Sales Manager Pharmaceuticals Used the software for: 6-12 months ### "Chatra is an amazing tool for small business" November 29, 2016 5.0 We signed up for Chatra to assist in responding to our consumers in real-time on our website, especially to encourage purchase. We have had multiple successes with consumers questioning the product who ended up purchasing based on our Chatra conversations. Chatra also allows us to have a personal connection with our consumers. We highly recommend Chatra as an alternative means of customer service! Pros Ease of use, saved responses, email backups if chat is missed Review Source Response from Chatra December 5, 2016 Thank you, Megan! LC Luis C. student Used the software for: Less than 6 months ### "It is the best communication option for small businesses " July 18, 2018 5.0 Pros Chatra is a live chat system, which has helped me stay connected in my small company with different types of clients. Being able to have more than one chat open at the same time, Chatra offers you the opportunity to maintain perfect contact with buyers and sellers of the market. In its free version is an equally functional application, although with its limitations, it is enough time for you to understand how the application works. Paying the monthly membership is ideal for small companies to always stay in touch with all the buyers in the market. Fairly recommended. Cons Personally, I'm not in favor of the free versions. I think that the periods of testing in such a complex application as Chatra are not enough to be satisfying to understand 100% what the application offers. and as last two complaints is that the software does not have html support and does not have time triggers for active pro chats. Review Source Response from Chatra August 3, 2018 Thanks for the feedback, Luis! We do have time triggers, just use "Time spent on current page" or "Time spent this visit" conditions in the trigger settings. Hope this helps! And sorry for the delayed response. SS Santiago S. ing sistemas Information Technology and Services Used the software for: I used a free trial ### "Hablando de chatra" September 1, 2023 5.0 Es un muy buen software es de acceso simple y muy rapido que es lo que se necesita. Pros Este es un software muy bueno para entrar en contacto con clientes a los que por ejemplo necesiten soporte el tiempo real. Cons La version gratuita deberia tener mas cosas para que no se sienta tan basica. Review Source Similar Products Featured