# Page 7 | Chatra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Chatra the right Live Chat solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144752/Chatra/reviews --- Chatra 4.7 (452) [View alternatives](https://www.capterra.com/p/144752/Chatra/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Chatra ## Showing most helpful reviews Showing 151-175 of 452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IY Irene Y. owner Used the software for: 6-12 months ### "Easy to use chatting app for my ecommerce website." June 8, 2017 4.0 Pros I'm able to get instant notifications from potential customers via this app. There is no delay and I do not have to wait for an email notification. Cons I do not like how the names of the chatters appear as random aliases rather than their real name. The messages seem to be haphazardly sorted into 'queue' and 'missed', which make it confusing for me to check. Review Source Response from Chatra June 8, 2017 Thank you for the feedback, Irene! Let us clarify: Chatra names anonymous visitors after colors of their avatars, but you can enable the pre-chat form and ask your visitors to introduce themselves and enter their real names. As for the messages: if the visitor is online, you'll see their missed message in "My queue" tab, and if the visitor is offline, it'll appear in the "Missed" tab. You can also see all conversations in "All" tab, maybe it'll be more convenient for you. JT Joannes T. Managing Director Hospitality Used the software for: I used a free trial ### "Software functions and excellent customer service" June 21, 2019 5.0 I am able to keep in touch with my customer who prefer to chat online rather than by phone to keep privacy until the services are confirmed. The customer service team at Chatra is excellent and one of the best, so far my interactions has been with the reps and they all have been very helpful. Pros The software is very easy to use and has very good features even on the free trial version. Cons As a small start up company I am currently using the free version and so far I am extremely satisfied. I am sure it has much better options on upgraded plan and hopefully will get it soon but cannot afford now :) Review Source Regina C. customer support Consumer Electronics Used the software for: Less than 6 months ### "Chatra" November 30, 2018 5.0 Pros Easy to use, accessible directly from email, and super affordable Cons I do not have any cons to report at this time Review Source Response from Chatra December 4, 2018 Thanks for the feedback, Regina! HB Heri B. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Helping to connect the entreprise with users." June 21, 2019 5.0 Pros As an online feedback tool, Chatra helps to connect in real-time with users. Cons SMS functionality must be integrated so that this application is more interactive in real time. Review Source BM Ben M. Director Retail Used the software for: 2+ years ### "Have been using since 2016" June 21, 2019 5.0 Easy affordable way to offer chat as well as have potential chat’s sent as emails. Pros Quick integration and easy to use on mobile. Cons Would be great to see more features in the free version however understand it’s a business ;). Review Source AG Aashirwad G. CEO Graphic Design Used the software for: 6-12 months ### "Review on Chatra" June 21, 2019 4.0 Good. Pros The User Interface is good. It functions well most of the time. Cons Sometimes it doesn't inform me about a person pinging in realtime, which causes me miss the lead. Review Source NC Nick C. CEO Computer Software Used the software for: 6-12 months ### "Chatra helps our startup with key user engagement" November 16, 2016 4.0 We have been using Chatra for about 6 months now both in our website and web app in order to engage our users and potential customers online. It has proven to be much easier to use than other tools like it we have tried and a lot smoother for our users. The paid features that allow customer insight make our ability to respond quickly and thoughtfully a huge asset and always impresses our users. Pros Ease of installation and mobile apps. Review Source Response from Chatra November 17, 2016 Thank you, Nick! LD Lindsay D. Executive Assistant Religious Institutions Used the software for: Less than 6 months ### "Chatra keeps us connected to our customers." June 21, 2019 5.0 Before we had Chatra, we had to rely on our customers reaching out to us via email which wasn't always reliable or quick enough for them. It caused frustration on both sides. Now, our customers can have their questions answered within minutes and we're all so much happier for it! Pros How easy it is to use on the back end, and the response from our customers. It makes getting in touch with us so easy and they obviously appreciate that! Cons We'd now like to hire someone full time to manage it! It can be challenging to try and get my work done when so many messages come through. Review Source VR Verified Reviewer Conference Services Manager Facilities Services Used the software for: I used a free trial ### "Chatra" January 14, 2019 5.0 Pros The design is beautiful and stands out. It is seamless to use. Cons No cons at this point - everything works great. Review Source Response from Chatra January 18, 2019 Thank you! LE Larissa E. Administration Consumer Services Used the software for: Less than 6 months ### "Engage instantly with your customers!" December 4, 2019 5.0 It is so important to be available as soon as your customers have a question or need you for something and Chatra helps allow us to be there for them and make more sales! Pros It is so important to engage with customers as soon as they're ready to buy or you will probably lose that sale! I love that we can engage with our customers in a fast and efficient way! Timely responses are so important. Cons I really have no complaints with Chatra. It was very easy to set up and use and is so important for our website and business. Review Source FR Fernando R. Director Accounting Used the software for: 6-12 months ### "Great chat application for sales" November 15, 2016 5.0 We try first whit the trial receiving contacts first day, great tool for beginners like our case , for us is important to know the who and where receive the contact and whit Chatra we have it. Pros Easy to use, alerts, chating many persons in the same conversation, copy of the conversation in our email and not intrusive tool for contacts. Cons None Review Source Response from Chatra November 17, 2016 Thank you for the feedback, Fernando! LR Luis R. Founder Textiles Used the software for: 6-12 months ### "the best Chat we ever used" June 21, 2019 5.0 Pros The main feautures are free and really easy to use, it works perfectly Cons Some premium feautures are not available unless you pay Review Source LD Laurel D. Manager Higher Education Used the software for: Less than 6 months ### "So far so good!" June 21, 2019 4.0 I've loved Chatra. It's helping with communication and helping us provide a sense that there is almost always someone available to provide assistance. Pros I have been using Chatra for almost 6 months and I love how easy it is for me and visitors to our website. Cons I only wish that there were more features available in the free version. Reason for choosing Chatra I saw that another department at the University had the chat feature and when I asked UIT about it, they directed me to Chatra and suggested I try it. Review Source SW Seck W. Director Arts and Crafts Used the software for: 1-2 years ### "A Great Chat App" November 16, 2016 5.0 I have been using the app to answer to my customer's questions and provide customer support. The app has many features that help it to become an all rounder in providing chat functionality to your website. The fact that it has a corresponding mobile app on iOS makes attending to customer questions anywhere possible. Features like automatic online and offline times on a specific day of week makes it an even more valuable chat app for SMEs who do not have a team of customer service staffs handling chat round the clock. In short, a great chat app for anyone who wants to incorporate chat functionality to their website. Review Source Response from Chatra November 17, 2016 Thanks for the feedback, Seck! MF Mishelle F. Owner Food & Beverages Used the software for: Less than 6 months ### "A great way to interact with your customers" December 3, 2019 4.0 The ability to chat with our customers is always something that we wanted to initiate. We love to hear feedback, so real time conversation is always wonderful. Pros This is a great way to be able to talk to your customers in real time. We have this set up to speak to customers as they are browsing our website. Easy to use, great response time. Cons We are still getting used to this program, but so far there is not much to dislike. I would have to say price is a little competitive, but so far we do like it! Review Source JM Jon M. Owner Marketing and Advertising Used the software for: 2+ years ### "One of my favourites" June 24, 2019 5.0 Excellent - cannot fault it. Pros Ease of use and the fact it is enjoyable to use! Software has to be something that you enjoy using, and if you do, you get more out of it. Chatra works perfectly for this - easy setup, easy integration and a great interface. The feature list is long and considered, so plenty of options. Pricing is very fair and it just works. What more can you ask for? Cons Not much... it's one of my favourite pieces of software and recommend it to friends and clients. Review Source Response from Chatra June 27, 2019 Thanks, Jon! Glad you like Chatra! MG Michael G. Product Director Internet Used the software for: 2+ years ### "A Customer Service Solution" December 31, 2019 5.0 Chatra has been a useful resource in streamlining customer interaction via our websites. Pros We use Chatra for customer service on some of our sites so that customers can easily engage (via chat) with a CSR. This makes customer service a lot more efficient. Chatra easily embeds into sites and has rarely ever glitched. Cons It costs money, which can be said about most products. It does most everything you ever want in a chat platform like this. Perhaps some day Google will provide a competitor like they do with forms. Review Source PN Pauline N. Director Accounting Used the software for: 6-12 months ### "so easy to use!" June 21, 2019 5.0 It's a way to engage with website visitors who may not have otherwise contacted us. Pros Ease of set up and use. Even an amateur like me can do it. I have the free version but if I was a bigger business and needed the chat function more, I would definitely get the paid version. Really easy to implement and use. Cons Nothing I don't like about the software although I wish the free version had as much functionality as the paid version but hey, you get what you (don't) pay for. Review Source DR Dana R. Payroll/HR Administrator Retail Used the software for: Less than 6 months ### "Fantastic Messaging Platform " April 18, 2019 4.0 Overall, we have had no negative issues with Chatra. We have actually increase our number of customers and have received nothing but wonderful feedback from them about us switching to Chatra. Pros The set up was simple, it is extremely easy to use, and the customer service was very responsive and helpful. I am able to communicate with anyone at anytime. It has a great design and amazing functionality. Cons I have had no issues with Chatra, they will always be my go to messaging/chat option. Review Source Response from Chatra May 17, 2019 Thank you! Ryan W. Founder Retail Used the software for: Less than 6 months ### "The Best Shopify Chat App" April 11, 2021 5.0 I love Chatra. I use it to keep in touch with my store members on my Shopify store and I can watch multiple chats at once and see what users are typing ahead of time. Pros It's robust with features and it comes with a lot of functionality on the forever free plan which is always great for starting businesses. Cons I have very few complaints. The best features are blocked by a paywall but it does make sense this needs to happen so the team is paid. Review Source HZ Holger Z. Managing Director Publishing Used the software for: 6-12 months ### "Solid chat solution for a company of any size" November 16, 2016 5.0 We started with the free version of Chatra, which is pretty useful in itself. Upgraded to a paid plan to use integrations with other solutions (Bitrix24, Internet-Shop platform). We migrated from Zopim, since Chatra is less expensive and has basically the same features. Everything works fine, both in the web app and the mobile apps. Review Source Response from Chatra November 16, 2016 Thanks for the feedback, Holger! MM Manuel M. Director Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "It fulfills its purpose" June 21, 2019 4.0 For me it fulfills perfectly with his mission. Connect your customers quickly and allow any questions or queries that he has to be solved at the moment. For my is perfect. Pros It is easy to use and fits perfectly with what I had to do when I installed it. Get in direct contact with the visitors of my store. Cons There really is nothing that I do not like. Maybe some functions that are in the superior packages, such as being able to observe where your visitor is inside your store. Review Source JR Jon R. Graphic Designer Design Used the software for: 1-2 years ### "Looks great and is easy to use" June 22, 2019 5.0 Pros I really liked how easy it was to set up and customise to look perfect on our website. Cons Some features are for paid members only, but I don’t mind this as it means small businesses like us are still able to use the app for free and we can upgrade in the future if we want to. Review Source ES Edward S. Walmart associate Retail Used the software for: I used a free trial ### "chat with people visiting" April 28, 2021 5.0 It was a basic experience, but I felt like I could've been offered more time during the free trial to see if I really needed this. Pros This had good chat window customization features and helped me connect with website visitors easy. There were useful integrations with Google Analytics and other apps. Cons There was no ticketing system and was really basic to use. The free trial didn't give an enough amount of time to test how this software would work for me. Review Source LT Leslie T. Web Sales Manager Retail Used the software for: 1-2 years ### "A great tool that helps us communicate with our customers!" November 16, 2016 5.0 Can't recommend Chatra enough, great tool with outstanding features; helps us easily communicate with new and returning customers. Review Source Response from Chatra November 17, 2016 Thank you, Leslie! Similar Products Featured