# Page 8 | Chatra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Chatra the right Live Chat solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144752/Chatra/reviews --- Chatra 4.7 (452) [View alternatives](https://www.capterra.com/p/144752/Chatra/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Chatra ## Showing most helpful reviews Showing 176-200 of 452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Matteo B. Digital Advertising Specialist Marketing and Advertising Used the software for: 1-2 years ### "Interessante" February 6, 2023 4.0 Pros La facilità di installazione e configurazione è un grande punto a favore, così come la possibilità di personalizzazione del widget. Già con il piano gratuito fornisce un servizio ottimo e completo, se si cerca un determinato caso d'uso. Cons Con il piano gratuito mi aspettavo un po' più di flessibilità lato API Review Source CP Claire P. Designer Maker Arts and Crafts Used the software for: 2+ years ### "Very easy to use " June 21, 2019 5.0 Pros Very easy to use and implement. Helpful for customers. Cons Nothing, it has all been great and no problems. Review Source SP Sergio P. DEV Retail Used the software for: 6-12 months ### "Magento Chatra " November 15, 2016 5.0 Easy to install, good integration with Magento. The Android app in our case is a good addition. Looks and feels of chat app for users looks very pro. Pros Good free features. Cons The Android App has limited functionality. Review Source Response from Chatra November 16, 2016 Thank you for the feedback, Sergio! We plan to improve our Android app in the future, so stay tuned! AA Allanys A. Student Education Management Used the software for: Less than 6 months ### "One of the best chat platforms" December 6, 2022 4.0 Chatra is a good platform for chat services, it has helped me a lot! Pros What I liked most was that it has a lot of good features, it is easy to use and it has auto-replies so you don't have to waste time writing everything! Cons What I liked least was that sometimes it takes some minutes to update and it gets slow. Another thing could be the spelling check, it just simply does not have it. Review Source BC Brad C. CEO Information Technology and Services Used the software for: 6-12 months ### "Superbly simple yet powerfully effective chat software" November 15, 2016 5.0 Chatra is super simple to implement and has great impact in your interactions with current and potential clients and users. We love the simple style and visuals of chatra and feel its one of the best additions to our marketing stack. Pros Simple to implement Low Cost Beautiful visuals. Review Source Response from Chatra November 17, 2016 Thanks for the feedback, Brad! CB Carolyn B. Web Designer/ Customer Service Used the software for: 1-2 years ### "Five Stars" July 27, 2017 5.0 Pros We have been using Chatra for over a year now and it has proven to be a valuable asset for our company. Clients can get help fast and easy. If we are not only we are sent a message via email so we can respond back quickly. Chatra saves all our messages until we choose to delete them. Cons We have no issues with this software. Perhaps had more color options in the interface. It is all good. Review Source Response from Chatra July 29, 2017 Thanks, Carolyn! That's so great to hear that we help your business! SB Slava B. Founder&CEO Computer Software Used the software for: 6-12 months ### "Chatra has been doing it's job flawlessly since day 1" November 15, 2016 5.0 As a usability expert and a business owner I didn't come across any missing feature or a single noticeable usability flaw so far. Now that's not common! I recommend Chatra for it's value, quality and ease of use. Pros Usability for both the end users and chat agents. Quality. Review Source Response from Chatra November 16, 2016 Thanks for the feedback, Slava! Arwa N. Tax Associate, International Tax Financial Services Used the software for: Less than 6 months ### "Very good software for customer service chatting" June 26, 2020 4.0 Good price point, great features and perfect for small businesses. Pros This is perfect for small businesses as the chat feature available has a free option that has all the basic features. The paid version is a bit more advanced and provides lots of benefits Cons The features of the free subscription some of them are not available in the higher tier so this can be something shocking. Review Source PC Paul C. Director Environmental Services Used the software for: Less than 6 months ### "Not sure if I'm doing the right thing..." November 17, 2016 5.0 By giving a so positive review about Chatra, I will be helping Chatra attract more customers. More demand means they might increase their prices! But hey. I have to be honest. They deserve this high rating. I have even decided to sign up one agent today and I will add more agents later. Pros Being able to respond so quickly to inquiries and impress potential customers. Being able to respond from my mobile or my desktop. Cons Cost. I wish it was a bit cheaper. Review Source Response from Chatra November 17, 2016 Thank you, Paul! PF Priscilla F. Founder Retail Used the software for: Less than 6 months ### "Pretty good, some of the best live chat software" April 2, 2019 5.0 It's a pretty good app and very easy to set up. It's very reliable, especially with the app. You get the notification straight away compared to other apps that doesn't give you a notification straight away and you miss a potential customer. Pros I really liked the layout and the ease of use when makes changes to settings. Pretty good app as well. Cons The features that could be very useful but are premium. The pricing is a bit steep. Review Source Response from Chatra April 3, 2019 Thanks for the review, Priscilla! MK Maya K. Co-founder Mental Health Care Used the software for: Less than 6 months ### "Love it" June 21, 2019 5.0 It’s a gear product. It works well and allows me to answer customer questions anytime. Pros It’s incredibly easy to integrate into any website Cons I can’t customize the color of my button to match my brand colors exactly. I can come close though. Review Source Response from Chatra June 27, 2019 Thanks for the review, Maya! You can set your own chat button color if you use our API: https://chatra.io/help/api/#change-badge-colors. If you need help with it, chat with us on our website or send us an email to support@chatra.io. FG Felix G. Marketing Head Deputy Design Used the software for: Less than 6 months ### "Great app for customer support! " June 21, 2019 5.0 We tried a lot of apps for customer support in the past, but any of them was worthy. Then we found Chatra and since then we are really happy with the performance of the app. We use the Free version and we find it really helpful. If you upgrade the app you will unlock a lot of really helpful features. Just try it. You won't regret it! Pros Really easy to use Very clean interface Great performance even when we are offline Cons A few more features could be unlock in the Free Plan Review Source BP Bruno P. Used the software for: 6-12 months ### "Chatra does one thing and it does it perfectly" November 16, 2016 5.0 Well .. the part I like more about this software is that ... it works! Period. But because I have to write at least 100 characters or my review will not be accepted, I'll add that I also love the possibility to switch from desktop to mobile on the fly, no glitches. Cool! Review Source Response from Chatra November 16, 2016 Thank you for the feedback, Bruno! VR Verified Reviewer Module lead Telecommunications Used the software for: Less than 6 months ### "A cost-effective, easy to use chatting tool with all basic feature" May 22, 2019 4.0 Overall all an easy medium to interact with customers in real time Pros It incorporates all the basic features that help us to interact with our customer without any problem. Cons Though it suffices all my basic needs, incorporating more features would make it more appealing Review Source Response from Chatra June 21, 2019 Thanks for the review! We recently released a couple of updates and are currently working on some new features, so stay tuned! MW Manon W. Innovation manager Accounting Used the software for: Less than 6 months ### "Very professionnal tool - i love it" June 21, 2019 5.0 Great, it's easy, useful and you get help if needed pretty fast. Thank you Chatra team Pros \- Easy of use - Free plan - Collaborative - UX - Awesome after-sales service and support (5 stars! \*\*\*\*\*) Cons \- Notifications doesn't really work on my laptop (but i don't know if it's because of Chatra or something else) Review Source Response from Chatra June 27, 2019 Thanks for the review, Manon! The desktop notifications usually don't work if they are blocked in your browser or system. Try to send yourself a test notification from the "Notifications" tab and see if it works. If it doesn't, check your browser settings and make sure notifications from app.chatra.io are allowed. If you are using a desktop app, check your system settings. On Windows 10 you need to right click the Start button > System > Notifications & actions > find Chatra in the list and choose "Allow" next to it. PK Peter K. Owner Retail Used the software for: Less than 6 months ### "Simple to set up and works very well!!!" June 21, 2019 5.0 Love it! Tried a few different chat options, but Chatra does it better! Pros The ease of setup and use. I can use this across all my devices and always be their when my customers need me. Even when I'm not available, the bots are perfect and the ability to set up away messages to capture emails is a great feature. Cons So far I have no complaints when using Chatra. Love everything about it! Review Source CB Carolyn B. Web designer Used the software for: 6-12 months ### "Chatra is a must for customer service" November 15, 2016 5.0 We've been using Chatra for sometime now, and it is proving invaluable. Many people have used it to contact us with their questions. It is fast and easy to use. And it is affordable! We give them five stars! Pros Price, ease of use. Cons None Review Source Response from Chatra November 16, 2016 Thank you for the feedback, Carolyn! Hubert K. PDG Marketing and Advertising Used the software for: Less than 6 months ### "Exceptionnel" November 19, 2023 4.0 Pros Logiciel permettant de communiquer avec tous Cons Forfait insuffisant abonnement très onereux Review Source TK Theric K. Director of Business Development Sporting Goods Used the software for: Less than 6 months ### "Good chat platform for your website" June 21, 2019 5.0 Pros I like the idea that we can scale and test out the platform for free (you can sign up on a free account) to see if the features work for your website before signing up for a paid account. Cons The iOS app can be lagging at times and sometimes we get knocked offline and need to constantly sign in again which can make us miss certain messages from customers. Review Source MB Michelle B. Assistant Account Manager Insurance Used the software for: 6-12 months ### "Chatra" December 10, 2019 4.0 Chatra helps us connect to our customers when they have questions while on our website. Pros Chatra is a great software. Our customer like that they can send us a quick instant message when they have a question instead of calling or emailing. Cons There isn't a lot I dislike about this product however, I wish the pricing was a little better and more features were free. Review Source AH Amy H. owner Retail Used the software for: Less than 6 months ### "Excellent app!" August 28, 2020 5.0 I have closed sales to people who have chatted, that I may not have had without that option. Pros Very simple and customizable integration with great customer service. It provides peace of mind for buyers who may be hesitant to buy from an unfamiliar company. Cons I have no complaints with the app. I love that I can switch over to my phone and be available at all times! Review Source LW Liam W. Financial Controller Apparel & Fashion Used the software for: Less than 6 months ### "Can't fault it, does exactly what it should brilliantly." July 28, 2019 5.0 Pros Being a business specialising in high ticket items one of the biggest hurdles is not having customers decide not to purchase something because of a question they want answering immediately, which chatra helps to resolve. Cons Nothing really, maybe some less obvious branding on the chat popup would be nice but even so it's hardly a complaint. Review Source AC Andy C. Partner Food Production Used the software for: 6-12 months ### "Chocolate & Chatra" November 17, 2016 5.0 We're a family of confectioners who likes to be in touch with our customers. They have questions on anything from ship times to chocolate-of-the-month. Chatra allows us to answer all that through just about any device at any time, on our time. Features are continuing to roll out and I have nothing but appreciation for the group behind it. Pros Flexibility in response location. Business hours of availability & agent hours of availability. Triggers for automated chat. Cons Lack of cart intelligence in app. Review Source Response from Chatra November 18, 2016 Thanks for the feedback, Andy! As for the "lack of cart intelligence in app" - could you please contact us and specify what you mean by that? AD ALBERTO D. CEO Food & Beverages Used the software for: Less than 6 months ### "Chatra Review" June 21, 2019 5.0 We need to be online to help our consumers with the questions they might have. Being online whenever it's necessary gives or business an extra boost. Pros It's simple to implement, reliable and very efficient. Exactly what we're need to be online and ready to give proper support to or customers. Cons Can't name anything at this moment. To us, Chatra is awesome. Reason for choosing Chatra did not ... Review Source ES Eileen S. Director of Ecommerce Apparel & Fashion Used the software for: Less than 6 months ### "Love Chatra!" June 24, 2019 5.0 I need a simple chat for my website. Took 1 minute to set up and works beautifully. Pros I use the free version and it does everything I need to have chat on my website. I did like the paid version but didn't go for it, and I miss seeing where people are in my website. Must upgrade Cons No cons. Works great. I only wish I got the paid features for free! :) Review Source Similar Products Featured