# Page 9 | Chatra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Chatra the right Live Chat solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144752/Chatra/reviews --- Chatra 4.7 (452) [View alternatives](https://www.capterra.com/p/144752/Chatra/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Chatra ## Showing most helpful reviews Showing 201-225 of 452 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DG Danijel G. CEO Fishery Used the software for: 1-2 years ### "awesome chat plugin" November 20, 2016 5.0 free, easy, fast, awesome. Been using Chatra for about a year now, since I made my web shop, and am very happy with it. Pros Free, fast, easy to use Cons Can't translate all frontend text. Review Source Response from Chatra November 21, 2016 Thanks for the feedback, Danijel! We are developing API that will allow you to translate the widget on your side, and it's already possible to use the undocumented version of it (but only to translate a limited amount of strings). Please contact us if you'd like to give it a try. JB Jessica B. Owner Retail Used the software for: Less than 6 months ### "Helps me build trust!" June 21, 2019 5.0 Pros My customer love that they can pop in to Chatra and get answers to their quick questions. As a fairly new business who has a good amount of daily new visitors, having Chatra helps me build customer trust. Cons I am using the free version of chatra, so I am sure that what I like least would be alleviated if I upgraded :-) Review Source MBG Marie B G. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Chatra's review" November 16, 2016 5.0 I wish my website would be more known as I am certain Chatra would be a great ally! I hope to increase visibility and get even more help from Chatra! Thank you:-) Pros The lovely eye drop Cons none Review Source Response from Chatra November 17, 2016 Thank you, Marie B! KN KELLY N. owner Retail Used the software for: 1-2 years ### "Chatra is amazing" June 21, 2019 5.0 Love it and it has helped grow my sales. Pros how easy it is to use and the fact that I can have it on multiple devices. Cons none, it works great. Give it a try and you will see. Review Source FC Frank C. COO Internet Used the software for: 6-12 months ### "The best of the best" November 15, 2016 5.0 We were using Olark and its night and day with Chatra.... the best of the best. I would recommend Chatra and have to anyone and everyone! Pros Easy of use. Cons Nothing really. Review Source Response from Chatra November 16, 2016 Thank you for the feedback, Frank! SM Siyanda M. Web Developer Computer Software Used the software for: 1-2 years ### "Chatra Review" June 21, 2019 5.0 Pros It's very easy to use and understand, very good layout. Cons pre loading in a mobile app, as much as it's not that long but i feel like you guys can still do better. Review Source MH Mats H. CO Retail Used the software for: Less than 6 months ### "Fantastic system with just small things that is missing." November 15, 2016 5.0 Best chat system we have found, and we have tried out about 10 of them. The only thing we are really missin is the ability to send a selected chat to Help Scout (our ticket system). We can only send all or non, and sometimes we have to follow up a conversation but then we have to copy and past every part of the chat manually into Help Scout. When that part is in place, there is no chat system that can beat Chatra! Pros Every single part Cons The ability to send a selected chat to Help Scout so we can follow up via a real ticket. Review Source Response from Chatra November 16, 2016 Thanks for the feedback, Mats! We've already added your suggestion to our feature requests list. DR Dave R. IT Oil & Energy Used the software for: Less than 6 months ### "Innovative" April 1, 2019 5.0 Pros I love the ability to be able to provide my customers with great service. Whether you are doing B2B or B2C this is a wonderful product that allows you to automate a lot of your customer service offerings. Cons Nothing to dislike. It's easy to setup and establish and we have heard only positive feedback. Review Source Response from Chatra April 3, 2019 Thanks Dave! JB JP B. CEO Retail Used the software for: 6-12 months ### "Must-Have App!" December 6, 2016 5.0 This plugin for Shopify has helped in a lot of ways our customer service and conversion rate. The version is packed with tons of features and the paid version is fairly priced. Review Source Response from Chatra December 6, 2016 Thanks for the feedback! JH Julianne H. Owner Writing and Editing Used the software for: Less than 6 months ### "A thing I didn't know I needed." December 9, 2019 5.0 I like Chatra. It's a good, small plug-in for my site that makes things easier for me and my clients. Pros Chatra makes it easy to connect with my customers in real time. Email is great, but I like being able to chat directly to people. Cons Sometimes the chats can drop unexpectedly. I have had one or two messages send out of order as well. Review Source RH Rosanne H. Consumer Goods Used the software for: Less than 6 months ### "Useful app" November 15, 2016 5.0 I'm loving this app! It's super easy to install and access. I have it on my laptop and iPad mini + iPhone, so whenever I'm not working on my laptop, I can access the app and answer messages from one of the other devices. Super handy! I also like that a lot of features are included in the free plan, which makes it perfect for start-up/small businesses. Pros It's easy to install and access. It also has the most important features included in the free plan, which is perfect for start-up/small businesses. Cons So far I haven't experienced anything bad yet. Review Source Response from Chatra November 17, 2016 Thanks for the feedback, Rosanne! AN Abdias N. Consultant Food & Beverages Used the software for: I used a free trial ### "Instant Babble Gonna get at you" April 2, 2019 4.0 Customer interaction in real time was something that became awkward and was rarely participate d in by customers. Pros The way I could use the features of a messenging app with visitors to the website Cons I disliked the user interface after becoming so familiar with others Review Source Response from Chatra April 3, 2019 Thanks for the review, Abdias! Sorry to hear that you didn't like our UI. DC Daniel C. Sales Development Representative Used the software for: I used a free trial ### "Great, creative way to interact with website visitors" June 20, 2018 5.0 Pros I love the fact that it has a really fresh, easy feel to it. It makes it simple to access and interact with visitors, as well as manage workflows Cons If I had to say I don't like something, I suppose I wish there was a little cleaner interface, but that is getting pretty nit picky. Review Source Response from Chatra June 21, 2018 Thank you, Daniel! VR Verified Reviewer Lead Recruiter Information Technology and Services Used the software for: I used a free trial ### "Interesting Service - But Helpful" October 9, 2019 5.0 So far, I have used a free trial, I just really need to test it out more! Pros I like that you can use this software to live chat with individuals that help increase revenue and collect feedback for companies. Cons This software is really only used by our upper management and has not made it to other employees yet. Review Source KG Kory G. Owner Consumer Goods Used the software for: 1-2 years ### "Great free product" June 21, 2019 4.0 Pros it gets the job done for free, so definitely worth having Cons they intentionally block a lot of good features to just their paid version. Review Source VR Verified Reviewer Social Media Coordinator Retail Used the software for: 6-12 months ### "Chatra increases your communication with clients" December 4, 2018 4.0 Pros Chatra works really well when it comes to collecting feedback and increasing your sales. Cons We didn't necessarily not like anything about this software -- we just found that we didn't use it as frequently as we thought we would. Review Source Response from Chatra December 5, 2018 Thanks for the feedback! MR Massimo R. CEO Marketing and Advertising Used the software for: 6-12 months ### "Very nice service" November 15, 2016 5.0 The service is really great. Support is accurate and fast. Essential for those who create apps and websites Pros simplicity Cons Quick configuration Review Source Response from Chatra November 17, 2016 Thank you, Massimo! CW Craig W. Product Designer Computer Software Used the software for: 1-2 years ### "Great company, great product" November 15, 2016 5.0 I've been using Chatra for a long time on a number of different websites. Particularly the TEDx Cape Town website. Chatra is always an exceptionally simple and satisfying experience to set up and use. I've always had speedy responses from their team and recommend Chatra to colleagues regularly. Pros Simple to implement. Easy to use. Focussed goals as a product. Review Source Response from Chatra November 16, 2016 Thank you, Craig, glad to hear that! Rigger T. Productor de contenidos Graphic Design Used the software for: Less than 6 months ### "Chatra assists you" September 17, 2019 4.0 Artificial intelligence is very fashionable because it facilitates sales processes in which the manager cannot respond immediately. Chatra allowed to respond to this situation but on the other hand it increased that those who were looking for a much more personalized attention. Pros It stores the history of the conversations, which is important for our statistics, in addition to supporting customer requests. In addition the possibility of multi chats is interesting, since the client can have answers to their doubts with the right person. Cons the program has no problem to add, maybe the free option is very limited to expose all the potential of Chatra Review Source Barbara K. Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Good For Performers And Artists" November 25, 2018 4.0 Pros It's good for artistic clients who do talks or shows on webcam via their websites. Cons Customer service leaves something to be desired. Review Source Response from Chatra November 29, 2018 Thanks for the review, Barbara! Did you have a negative experience while contacting our support team? Could you tell me more about it? WD Web D. CEO Design Used the software for: 6-12 months ### "Awesome software! " November 15, 2016 5.0 Super easy to install and use, and customers love you when you respond to their questions in seconds. Highly recommended! Review Source Response from Chatra November 16, 2016 Thank you for your feedback! Larry C. CEO Entertainment Used the software for: Less than 6 months ### "Easier than expected" June 21, 2019 5.0 Pros The software was really easy to install, works perfectly on my phone, laptop, etc. Communication was fast and reliable. Cons I feel that when the user jumped to another page within the website, the chat wouldn't load, I might be wrong. Review Source BG Brian G. personal trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "doesn't measure up" June 30, 2020 3.0 not the beat bot the worst and we are looking elsewhere Pros this program has some of the basic features that all of the rest of them have. Works for most everyone Cons doesn't have some of the upper level features and functionality that we were looking for in our communication app search Review Source KYT Kher Yee T. Software Engineer Health, Wellness and Fitness Used the software for: I used a free trial ### "Pretty Good CRM" August 12, 2019 3.0 Pros I have only used Chatra for a while, it has and does exactly what I need for a CRM, and really helps in improving conversations with customers. Cons Nothing much to complain, the free trial has full features and they are really sticky, so just get ready to pay for them. Review Source BV Bruno V. IT , Markting & Publicity Manager Internet Used the software for: Less than 6 months ### "Excelent Performance!" November 15, 2016 5.0 I've tested Chatra and increased my clients trust and improved our costumer support performance! Great software, we are very happy. Pros Pop ups to a client on the website Timings the service is up or down Email missed clients We can see what clients are writing before they press Enter We can see where the client is on our website Ip's / Browsers etc... Cons The thing we didnt like so much was the fact it not a free software. But I understand now why, good stuff aint free! Review Source Response from Chatra November 16, 2016 Thank you, Bruno! Similar Products Featured