# Page 3 | Chatra Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Chatra the right Live Chat solution for you? Explore 452 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144752/Chatra/reviews

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Chatra

4.7 (452)

[View alternatives](https://www.capterra.com/p/144752/Chatra/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Chatra

## Showing most helpful reviews

Showing 51-75 of 452 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Emeka O.  
Ambassador for The Technology Innovation Scholars Program  
Higher Education  
Used the software for: 6-12 months

### "Chatra is a great live chat and messaging software for communication with software."

June 30, 2018

5.0

Pros

Chatra is cost effective and very easy to install and manage. It's also very efficient with minimal issue.

Cons

While this could be easily fixed, I feel like the mobile have too little functionality.

Review Source

Response from Chatra

July 5, 2018

Thank you for the feedback, Emeka! Could you give us more details of what features you need in the mobile version? Please share your suggestions in the chat or send them to support@chatra.io

VR

Verified Reviewer  
Business Development Associate  
Biotechnology  
Used the software for: 6-12 months

### "Chatra is great for modern sales increases"

April 12, 2019

5.0

Overall chatra is amazing! it has increased our sales. It is impressive and better than most competitors.

Pros

Chatra is great for a website that has good traction as it helps interact with potential customers and increase traffic and sales for your company!

Cons

t does have limited functionality which can be a downside, but overall I like this better than Drift.

Review Source

Response from Chatra

April 17, 2019

Thank you!

LN

Leigh N.  
CEO  
Retail  
Used the software for: 6-12 months

### "Easy - and perfect for our needs"

November 17, 2016

5.0

We have used Chatra for several months, and find it easy and perfect for our needs. We looked into several solutions, but most of them tried to be so... everything... that they were just complicated, expensive and difficult to apply to our small company. Chatra lets us chat with customers and/or follow up with e-mail later - exactly what we need - and it has definitely increased sales. With saved replies and the ability to see where the customer is surfing, we can respond in a timely and relevant fashion.

Pros

Ease of use.

Cons

Not always sure who receives the chats... or how new chats are allocated between online staff.

Review Source

Response from Chatra

November 17, 2016

Thanks for the feedback, Leigh! Chats are assigned like this: new chats come to the queue of all agents online, whoever reacts first and starts typing an answer takes the chat. Once the chat is assigned to a particular agent, it will disappear from the queue of other agents. If you are using automatic triggers and a visitor replies to a proactive invitation sent on behalf of a certain agent, this agent will receive the notification first, and if they do not react within 30 seconds, all other online agents will be notified.

Capri S.  
Accounting  
Retail  
Used the software for: 6-12 months

### "Company chats made easy!"

December 5, 2019

5.0

Excellent - communication is easy as well as getting work done!

Pros

Very easy to communicate with our office instead of picking up the phone and calling each other, we can just send instant messages.

Cons

Nothing at all. This software makes it very easy to be in touch with coworkers without having to leave your desk.

Review Source

VR

Verified Reviewer  
Software Engineer  
Outsourcing/Offshoring  
Used the software for: 6-12 months

### "Chatra Review"

December 5, 2018

4.0

Pros

Its very easy to use and the user interface is pretty awesome and also there app allows you to use their service on the go. Customer support is also quite good.

Cons

Limited payment options should add more payment options.

Review Source

Response from Chatra

December 24, 2018

Thanks for the feedback! We'll consider adding more payment options in the future.

BG

Bienvenido G.  
Caregiver  
Hospital & Health Care  
Used the software for: 6-12 months

### "Chatra - is used for CHATting RApidly!"

April 25, 2020

5.0

Chatra can really be used for CHAtting RApidly. With its features, it defines what a real chatting software should be.

Pros

Chatra is very useful in our company because it is important that we keep on chatting from time to time taking care of our patients. This software lets you respond to the messages in real-time. I did not experience any logs in using it and so I believe it is perfectly designed by the developers. No problem also of using multiple screens while this software is in use.

Cons

A perfect real-time communication software for all types of businesses. It will never compromise the information needs of all the people connected to this software across the company.

Review Source

SB

Stephan B.  
Financial Advisor  
Accounting  
Used the software for: 2+ years

### "Great live chat!"

August 30, 2019

5.0

Pros

We utilize chatra sometimes in our office, we like to switch it up. Chatra is relatively newer but a lot of engineers in our university office utilize it for communication and find it easy and efficient! I personally find it easy and intuitive as well.

Cons

We enjoy chatra, it's great software to use and have in big offices!

Review Source

DD

Davids D.  
CEO  
Computer Hardware  
Used the software for: 6-12 months

### "Alreaady great and getting better."

November 15, 2016

5.0

Chatra is a great choice for online chat, I am sure you will love it. Is it worth it? Absolutely. Is it better than competition? In many ways yes, but they are also different. Chatra is definitely one of the top choices. Add it to your shortlist, give it a try and then decide. My vote went for Chatra, leaving others behind. Are there any cons to consider? Yes, your competition will likely add Chatra to their website as well. Seriously.

Pros

Easy to use; Features like no other product; Cost effective; Easy to install and manage; It just works.

Cons

Lacks html support in messages; Limited languages supported; No time triggers for proactive chats.

Review Source

Response from Chatra

November 16, 2016

Thanks for the feedback, Davids! In the future we plan to add HTML support and also API that will allow you to translate the widget into different languages on your side, so stay tuned! As for the time triggers - it's already possible to connect proactive chat invitations to the time spent on current page or on website. Or do you mean anything else?

VR

Verified Reviewer  
Medical Information Associate  
Pharmaceuticals  
Used the software for: 6-12 months

### "Great any scale of companies wanting to be readily in chat contact with their customers. "

December 17, 2018

5.0

Pros

The developers/customer support team behind Chatra are wonderfully responsive and seem to genuinely love their software. It goes a long way to explain why the software is well designed, and seamless to use. Implementation is painless and the customer experience is as straight-forward as it could be. Would recommend Chatra for any small business enterprises, and even larger enterprises. The point is that it'll work as a chat solution for any business needs.

Cons

There isn't anything that comes top of mind as needing to be improved on.

Review Source

Response from Chatra

December 24, 2018

Thank you for your kind words, glad you like Chatra!

VR

Verified Reviewer  
Breakpack Orderfiller  
Retail  
Used the software for: Less than 6 months

### "Great for Small Businesses"

December 21, 2019

5.0

This has been a great live chat option for us as a smaller business, giving us the features we need while being affordable enough for us to justify the expense.

Pros

The free trial includes full functionality, so you can test the full version of the product for a while before you have to commit to buying it. The alerts it sends when a message comes in are nice, so you don't have to keep the browser window or the app open constantly.

Cons

There's not really anything negative to say about it. It crashed once or twice while I was using it, but that has not been a recurring issue (it's been working just fine since).

Review Source

Dave L.  
Operations  
Accounting  
Used the software for: 6-12 months

### "Very helpful website messaging software"

August 6, 2019

5.0

Pros

This allows us to communicate easily with potential customers. Liked the fact that we could try for free forever before we bought it.

Cons

Sometimes we miss messages. Not sure if it is our fault. Could be cheaper per agent.

Review Source

ana F.  
owner  
Hospitality  
Used the software for: 1-2 years

### "Basic chat program"

December 7, 2018

5.0

Pros

The software is basic, but for a small business website is more than enough. Great value.

Cons

On the free version you can't put yourself offline automatically.

Review Source

Ashly E.  
Co-Founder  
Computer Software  
Used the software for: Less than 6 months

### "A good tool to increase user conversion"

November 19, 2018

4.0

We have sussessufly managed to overcome our customer issues by live char using Chatra.

Pros

Chatra is a great tool to increase the chance of converting a user into paid one. We are using Chatra on one of our products and we are really happy with, Chatra helps to chat with our customers easily and know their issues and concerns. A live chat with the customers is made through Chatra

Cons

The main issue is that they don't have an app for the admins or the support agents, all are done on the web side only.

Review Source

Response from Chatra

November 29, 2018

Thanks for the review, Ashly! We have desktop and mobile apps, you can get them here: https://chatra.io/apps/

Tobias M.  
Software Engineer  
Computer Software  
Used the software for: 2+ years

### "Good tool to increase sales "

June 22, 2019

5.0

With Chatra we could reduce phone calls and emails received by our customers or new customers.

Pros

The possibility to manage users and groups is a really nice feature we use daily.

Cons

The pricing plan to pay for each single client does not perfectly fit to our business.

Review Source

Sylvie Florence K.  
Gestionnaire  
Retail  
Used the software for: I used a free trial

### "Logiciel de messagerie "

October 2, 2023

5.0

Pros

C'est une solution de Chat direct et de messagerie électronique très simple et facile à utiliser pour apporter son aide aux entreprises. Avec de très bonnes qualités d'interface et de qualité .

Cons

Je n'ai rien à reprocher Chatra pour le moment .

Review Source

SS

Susan S.  
Owner and Founder  
Apparel & Fashion  
Used the software for: 6-12 months

### "My Chatra Review"

December 13, 2016

5.0

I've been using Chatra for close to a year now. Integration & installation was simple. Set up was also simple but took a few tests to fully understand how the options I built up worked on my site. Helpdesk support is quick and very helpful. I like how I receive sounds on my iPhone when a customer is on my site. I can connect with anyone, anytime. I didn't have this option before Chatra. Connecting with customers at the time they need answers has been so important to building community with my customers. I also love how the conversations I've been able to create read like I'm online. Customers can interact with my message, this gives me time to get on the app and respond in real time. Oh, I have tried other chat apps. I didn't keep them long. Thanks, Chatra; you're a keeper!

Pros

See my review... but I like how we've been able to build chat conversations for customers when I'm not online. It reads well and people respond to it.

Review Source

Response from Chatra

December 14, 2016

Thank you, Susan!

FS

Florian S.  
CEO  
Broadcast Media  
Used the software for: 2+ years

### "The free version are amazing"

June 24, 2019

5.0

Pros

Super easy to use. I adopted Chatra for quite some times now. It's super easy to use, the free version can be useful for every new startup or website.

Cons

You can't see what's your user are live-writing if you don't have the premium version.

Review Source

Response from Chatra

June 27, 2019

Thanks for the review, Florian!

VR

Verified Reviewer  
Ad Writer/Writing Department Manager  
Internet  
Used the software for: 6-12 months

### "I have experience using Chatra in the past in order to communicate with consumers in real time"

June 26, 2018

3.0

The ability to communicate with consumers as they used our website in order to ensure that their questions are answered and that they receive the best customer service.

Pros

Chatra made it easier to connect and work with consumers as they used the website that I was working with at the time. Visitors used Chatra to ask questions that we were able to help them with to ensure good customer service.

Cons

We had some installation problems that required the occasional reboot of programs attached to Chatra but were able to solve the issue overall. Customer service was very helpful in this matter.

Review Source

Response from Chatra

June 28, 2018

Thanks for the feedback!

Daniel P.  
Owner  
Airlines/Aviation  
Used the software for: 1-2 years

### "Chatra for the small businesses"

June 21, 2019

5.0

Again, can't say enough good things. To have a very good working system on my website that doesn't cost me enough to put me out of the market is huge! Thank you Chatra for allowing the small business to use your services. I hope to be using the serivce daily and at that time I will have the need to have the paid sub. I really like how chatra has allowed me to grow my business.

Pros

I love that even with a small business Chatra allows me to have a free subscription. I know once I'm large enough my loyalty to them will allow me to have a paid subscription.

Cons

I honestly don't have much to dislike about Chatra. Since I've started using them they have always helped me with my free subscription as if I had a large business. I will always remember the help I had while I was sitll growing my small business.

Review Source

DL

Dejan L.  
CEO  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Easy to use and modern chat agent"

June 22, 2019

4.0

This is very good software that continuously improves with time. It would be great to have Tags and Statuses for easier tracking and tagging of chat requests. One more option that I am looking for in near future is FAQ section within chat agent.

Pros

This software looks great and it is very easy to use. Their mobile app is also very nice and can completely replace web version - all functionalities are accessible through mobile app.

Cons

It is not very easy to find some old conversations and to search by status. There is no way to restrict what each chat agent is allowed to see. Everyone is able to see everything.

Review Source

VR

Verified Reviewer  
Tooling & Support Engineer  
Computer Software  
Used the software for: 6-12 months

### "Nice software"

September 7, 2018

4.0

Pros

Makes chatting with customers on my site simple. Integrates well with FrontApp.com

Cons

No major complaints. Similar quality to Front Chat for our use case

Review Source

Response from Chatra

November 13, 2018

Thanks for the review!

zakaria G.  
telemarketing  
Telecommunications  
Used the software for: 6-12 months

### "chatra chat"

March 13, 2020

4.0

Pros

it is easy to set up, making chat bot is easy. very intuitive.

Cons

firstly it is not accessible to large quantities of people. and sometimes it hangs but not often.

Review Source

Eduardo Jorge E.  
Ceo  
Accounting  
Used the software for: 2+ years

### "Very nice support chat"

June 25, 2019

5.0

I have used it for quite a large group of websites and I usually use it.

Pros

With Chatra you can set up an online chat for support in your website.

Cons

You have to pay to remove branding badges and links.

Review Source

BG

Brit G.  
Customer Success  
Education Management  
Used the software for: 1-2 years

### "Chatra Review"

June 21, 2019

5.0

Pros

Works really well and is very affordable

Cons

Load time on web app can be a bit slow. Cross-device notifications don't always clear

Alternatives considered

[Intercom](https://www.capterra.com/p/134347/Intercom/)

Reason for choosing Chatra

Cost for our company size was better

Review Source

Jeffrey A.  
Marcom Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Better Communication"

October 17, 2018

5.0

If you need to implement chat, try Chatra first.

Pros

Our company has struggled with communication (we're a bit outdated), but Chatra changed the game for us. Immediate responses, no hold time (for the phones), canned responses, and no neglected customers. We see the chats when they pop up and don't lose track of conversations. It's awesome!

Cons

We haven't run into anything yet that's been a deal breaker. It's a great tool and we love it.

Review Source

Response from Chatra

November 13, 2018

Thanks a lot for the review, Jeffrey! And sorry for the late reply.

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