Who Uses This Software?

Snappy is an email ticketing and knowledge base software ideal for companies that want to simplify and facilitate customer support. The private notes features allows for collaboration among agents.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Deployment
    Cloud, SaaS, Web
  • Training
  • Support

Vendor Details

  • Snappy
  • besnappy.com

About Snappy

Cloud based solution for customer support. Features include email ticketing, FAQs, & reporting.


Snappy Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

Snappy Reviews

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