NICE Systems

NICE IEX Workforce Management

5 / 5 1 review


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows

Vendor Details

  • NICE Systems
  • www.nice.com/

About NICE IEX Workforce Management

A centralized platform that helps your call center forecast and plan more accurately and schedule more effectively.


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NICE IEX Workforce Management Features

  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

NICE IEX Workforce Management Reviews Recently Reviewed!


Used to manage a workforce of over 800 Contact Center agents in multiple sites

Jan 10, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Lots of features and functionality offering many scalable options to grow as your site adds staff. Also functional when reducing staff due to seasonality. Good Historical and real time data provided to assist with decision making. WF Analysts love this product. It allows for multiple screens, great use of color and customizable desk top for managing data, trends and reporting. Can plug and play with most other CRMs making this a great option regardless of your core application. Integration is fairly straight forward and not too difficult and support is excellent.

Cons: It is an expensive option. High learning curve and specialized training required to get the Work Force staff and supervisors/managers up to speed and using all of the functions. .

Overall: Excellent intraday Workforce management and data reporting capabilities. Organized and efficient WF management ability.