# Page 9 | Dropbox Sign Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Dropbox Sign the right Digital Signature solution for you? Explore 1446 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144797/HelloSign/reviews

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Dropbox Sign

4.7 (1446)

[View alternatives](https://www.capterra.com/p/144797/HelloSign/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of Dropbox Sign

## Showing most helpful reviews

Showing 201-225 of 1446 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MM

Melanie M.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "HelloSign Review"

June 16, 2022

5.0

Good.

Pros

It's easy, functional, and professional.

Cons

I wish that the templates were easier to use and creating links was more integrated into the templates.

Alternatives considered

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Reason for choosing Dropbox Sign

The look and ease.

Review Source

Response from Dropbox

June 24, 2022

Thanks so much for taking the time to share your experience, Melanie. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about links within templates to our product team. Thank you again!

JM

James M.  
Agent/Owner  
Insurance  
Used the software for: 2+ years

### "Impossible to Cancel Service"

March 24, 2022

4.0

I would never use them again.

Pros

Ease of us, customer enjoy how easy it is

Cons

Customer service is impossible to reach, and I have tried to cancel this product numerous times but have been unable to. I reached customer service once in the past month and tried to cancel at that time. Was assured it would be canceled. I was charged my monthly payment a month after cancellation. I've been trying to reach them ever since. There doesn't seem to be a phone number now, and I've emailed them numerous times in the past week without response. There are lots of electronic signature companies out there, don't use this one.

Review Source

Response from Dropbox

March 25, 2022

James, thank you so much for sharing your feedback. It helps inform others, but it also helps to make us better. If you'd like to message me, I can see if I can help you get this challenge resolved and also find out why it happened so we can make sure it doesn't happen to others. Please feel free to get in touch.

KC

Kristina C.  
Founder  
Marketing and Advertising  
Used the software for: 2+ years

### "Have been using DropBox sign since it first emerged as HelloSign a decade ago"

April 3, 2023

5.0

I've been using Dropbox Sign since it was called HelloSign and HelloFax years ago. It's so easy to use and I've never ever ever had any issues with it.

Pros

I love how easy DropBox Sign is to use for client contracts. I upload a PDF and select all the spots for the clients to fill in and then send it of. Dropbox Sign does the rest!

Cons

I wish that it was slightly lower cost.

Reason for choosing Dropbox Sign

I've used Docusign with other businesses and always prefer the ease of use with HelloSign and the nice interface.

Review Source

SS

Shoaib S.  
People & Culture Officer  
Financial Services  
Used the software for: 1-2 years

### "1 2 3.. Sign"

June 15, 2019

5.0

Exceptional. No more printing and mailing for signatures.. Worth every penny.

Pros

Hellosign is extremely user friendly, we have team members who aren't great with technology and even they didn't have any issues working with Hellosign.

Cons

It doesn't have options for blue ink as a signature. In the middle east where we operate, some organisations require signature in blue ink. I did suggest this feature but I guess it is still being considered. Some features such as having the option to remove the document ID and separating the audit trail is only available if you go for the business plan. Which wasn't the issue for us since we required more users but if u need less than 5 users then that may be a thing for you to consider.

Alternatives considered

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Reason for choosing Dropbox Sign

More user friendly. I was responsible for choosing a product which everyone in the team regardless of how good they are with technology will be able to use. Hellosign was just that.

Review Source

AM

Annie M.  
Recruiter  
Human Resources  
Used the software for: 2+ years

### "We Use HelloSign daily! "

June 9, 2022

5.0

Pros

The software is efficient but also very easy to navigate and share with others. I love that it creates and stores templates of documents so they can immediately be sent over when needed.

Cons

I have not encountered any issues with HelloSign and can not think of anything I would change at the moment.

Review Source

Response from Dropbox

July 8, 2022

Thanks so much for taking the time to share your experience, Annie. It makes a difference to folks who are new to eSignature! Thank you again!

Christine L.  
Administrative/Accounting  
Architecture & Planning  
Used the software for: 2+ years

### "Contract management must"

July 29, 2021

4.0

Pros

The tracking provided through this application has tremendously helped our business to stay on top of our contracts. The ease of getting approval from potential clients minimizes hassling clients and no lost contracts. Also the detailing of times and dates printed onto the contract as they happen make this tool a great and must have tool for contract management.

Cons

The only complaint was the pricing for organizations that are not as large.

Review Source

EK

Esther K.  
Human Resources Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "HR review"

June 9, 2022

4.0

We need a way to get new hire paperwork to staff during the pandemic and this made it so easy we have continued using it

Pros

Very easy to use - and edit and add documents

Cons

working on going digital would like an easy way to split documents out per page

Reason for choosing Dropbox Sign

Price and ease of application

Review Source

Response from Dropbox

June 26, 2022

Thanks so much for taking the time to share your experience, Esther. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about page splitting to our product team. Thank you again!

DC

Drew C.  
Manager  
Construction  
Used the software for: 1-2 years

### "Great for small construction businesses"

June 9, 2022

5.0

Pros

I do everything in Google Drive, so the integration is awesome. I can pull up documents immediately after editing them and add signature lines, etc. Easy.

Cons

They did some testing a while back where it took more clicks to get to the documents I needed through Google Drive... but that change has since gone away. Can't really thing of any significant cons.

Review Source

Response from Dropbox

June 26, 2022

Thanks so much for taking the time to share your experience, Drew. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about the Google Drive integration to our product team. Thank you again!

SM

Steve M.  
Technical Director  
Computer Software  
Used the software for: 2+ years

### "An excellent document Signature Product"

June 10, 2022

5.0

Pros

Before HelloSign we used to rely on paper copies of documents and get customers to sign those off. HelloSign makes it far simpler to get signoff for proposal documents and it makes it much easier to chase those documents - it sends automatic reminders but you can send manual ones as well.

Cons

Some customers find their emails from HelloSign go into their junk folder - so I do have to sometimes let them know there is a document waiting for them to sign. It's a minor issue but it can delay signining sometimes.

Reason for choosing Dropbox Sign

Ease of use and cost.

Review Source

Response from Dropbox

June 15, 2022

Thanks for sharing your experience Steve! We'll be sure to pass your feedback regarding email deliverability onto our team.

MO

Mary O.  
CPA  
Accounting  
Used the software for: Less than 6 months

### "Easy to use for both me and my clients and I have had no complaints"

April 3, 2023

4.0

I fell into it when I was looking at other options and a client sent me to DropBox to get some documents. They started marketing to me and I thought I'd try it and it was so easy and successful I decided to go for it. No regrets.

Pros

Previously used sophisticated knowledge based authentication and spent a lot of time redoing the signature requests because nobody knew the answers. I haven't had one client who even had a question about how to use DropBox Sign...it's very intuitite

Cons

It sometimes crashes my Chrome and I have to clear my cache - not sure why that happens.

Reason for choosing Dropbox Sign

Easier too use and less expensive.

Review Source

AC

Alvaro C.  
Coordinador de area de fabricacion  
Information Technology and Services  
Used the software for: Less than 6 months

### "Plataforma de gran utilidad"

June 23, 2023

5.0

excelente aplicación para mi el mejor software de almacenamiento

Pros

El orden en el almacenamiento y la seguridad

Cons

la falta de seguridad y comodidad en login

Review Source

JG

Jerry G.  
Corporate Safety Officer  
Utilities  
Used the software for: 6-12 months

### "DropBox Review"

April 5, 2023

5.0

I use it daily to process purchase orders

Pros

Works well for PO's, as well as other documents. Save time lost trying to meet up or mail documents back and forth.

Cons

Would be nice if there were options to allow editing in the event of the need for a correction

Review Source

AC

Amber C.  
President  
E-Learning  
Used the software for: 2+ years

### "Electronic Signatures Make Business Easier"

April 3, 2023

5.0

Pros

Dropbox sign makes creating documents, sending documents, and obtaining signatures easy and reliable. We can trust that when signed, the documents are solidly supported by verifiable and authenticated processes.

Cons

Being able to create documents within Dropbox sign would make it easier to use.

Reason for choosing Dropbox Sign

HelloSign was the service we were using that was acquired by Dropbox. We have been pleased with the service and the transition was easy.

Review Source

JG

James G.  
Manager  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Manager"

June 9, 2022

5.0

Pros

I use it primarily for the e-signature. This allows me to quickly send a contract to a customer and have them sign it the same day instead of waiting for the US Post Office.

Cons

I wish the templates could be presented in PDF format instead of the question/answer format. I tried using the template but felt more like a Google form than the PDF I had originally designed.

Reason for choosing Dropbox Sign

Pricing. Pay per user vs pay per envelope.

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

I was using Docusign but when they tried to charge me over $1000 because of my volume, I left.

Review Source

Response from Dropbox

July 6, 2022

Thanks so much for taking the time to share your experience, James. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about PDF output to our product team. Thank you again!

GT

Ginny T.  
Marketing Strategist  
Marketing and Advertising  
Used the software for: 2+ years

### "Easy to use sales efficiency booster"

June 9, 2022

5.0

Overall I love HelloSign and will continue using it until I have a reason not to! I have recommended it to tons of people.

Pros

Hellosign for digital signatures is so easy to use and it increases the efficiency of my sales process. My entire work is digital and I can't imagine not having hellosign as my digital signature tool.

Cons

I had two accounts that I wanted to combine into one, which wasn't possible. I basically had to just cancel one and use the other. I would have had to export/import all my templates and docs from the other one so I just lost them instead.

Alternatives considered

[OneSpan Sign](https://www.capterra.com/p/121512/OneSpan-Sign/)[Docusign](https://www.capterra.com/p/121506/Docusign/)[Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/)

Reason for choosing Dropbox Sign

HelloSign was by far the most straightforward product that clearly puts customer experience first. Everything is designed to be easy and quick. The other products have too much noise in the way of just capturing a signature. And most of them feel like they were built in 2000 and haven't had an update.

Review Source

Response from Dropbox

July 6, 2022

Thanks so much for taking the time to share your experience, Ginny. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about merging accounts to our product team. Thank you again!

WC

Wendy C.  
Attorney  
Computer Software  
Used the software for: 2+ years

### "Hello sign the doc!"

June 9, 2022

3.0

Overall it does the job and it's a quick and easy tool to use.

Pros

Easy to use, but that is also because I've used DocuSign before.

Cons

Not being able to edit a document after uploading it. Also after I already finished a couple strps

Review Source

Response from Dropbox

July 6, 2022

Thanks so much for taking the time to share your experience, Wendy. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about post-send editing to our product team. Thank you again!

CL

Cassidy L.  
Owner/operator  
Consumer Services  
Used the software for: 6-12 months

### "Hello sign made my life so much easier"

June 6, 2022

4.0

Overall their system works great and it saved me time and money. Their free base level option is great when your first starting out and don't have a tone of contracts to sign monthly and even when you do have to pay it is a reasonable price for what you are getting. The fact that they integrated with my scheduling software was amazing as well!

Pros

for my business I am often not face to face with my clients so I needed an easier way to capture signatures and have information filled out on the go. That is what attracted me to this software in the first place and the reason I go back to it time and again. It is actually integrated into my schedule software as well which has been incredibly helpful to onboarding new clients. Once it is all set up I send it to their email and the clients can quickly click and sign. The process is simple and makes my life and my clients life easier.

Cons

I probably used it at the most basic level so there was not a tone that I did not like about the system. I have used it to sign other peoples contracts as well and found no big issues with that end of the process either.

Review Source

Response from Dropbox

June 8, 2022

Thanks for sharing your feedback Cassidy! Great to hear HelloSign was able to easily work with the tools you already use.

JF

Jeri F.  
CEO  
Real Estate  
Used the software for: 2+ years

### "Great Solution for our Team"

April 3, 2023

4.0

Pros

People pick up this product super easily!

Cons

I am trying to integrate with HubSpot and I feel like I am going in circles to upgrade to do this.

Reason for choosing Dropbox Sign

Pricing, simplicity.

Review Source

VR

Verified Reviewer  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "Simple and Effective"

April 3, 2023

5.0

Pros

Using templates makes life so much easier to get documents signed. A new agreement can be sent off within one minute to an existing or new client.

Cons

There is nothing I dislike about it. Overall it suits our needs.

Reason for choosing Dropbox Sign

Easy to use and the integration with Google is great.

Review Source

SJ

Sharif J.  
Owner/CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Excellent For Contracts & Documents"

September 13, 2022

5.0

This is a great product and I recommend it to all of my clients. Their free tier allows enough for even very small businesses to take advantage of digital signing of legally binding documents.

Pros

It's very easy to use, setting up signature locations on your documents is a breeze and even non-technical signers can figure it out.

Cons

There isn't anything I didn't like. It met every requirement I had.

Review Source

Response from Dropbox

September 21, 2022

Thanks for sharing your feedback Sharif. This can be really useful to others who are looking for an eSignature solution.

AK

Angie K.  
Founder  
Individual & Family Services  
Used the software for: 2+ years

### "A simple and user-friendly option!"

June 9, 2022

5.0

I really like this software and would recommend it to anyone. It has felt successful since the beginning for me and my clients!

Pros

I love the simplicity and straightforward nature of all tasks! I find that using this software is a breeze in my day of juggling many things ( while not being all that tech-savy).

Cons

I sometimes find it hard to find the right document to refer back to from the past. It can be a bit tricky for me to access a doc. But, eventually I alwaysdo!

Switched from

[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)

Recomendation from my business coach

Review Source

Response from Dropbox

June 26, 2022

Thanks so much for taking the time to share your experience, Angie. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about searchability to our product team. Thank you again!

LK

Laura K.  
Realtor  
Real Estate  
Used the software for: 1-2 years

### "HelloSign"

June 9, 2022

4.0

Pros

I do love the ease of using this program

Cons

There are many times the signature and initial features just don't work. It's like they have a mind of their own and drift elsewhere on the page.

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

HelloSign seemed to have a better interface, and my clients liked it better.

Review Source

Response from Dropbox

July 8, 2022

Thanks so much for taking the time to share your experience, Laura. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about bugs you have experienced to our product team. Thank you again!

JG

Jessica G.  
Director, HR Strategy  
Biotechnology  
Used the software for: 6-12 months

### "Similar to DocuSign, without the nonsense pricing & limitations"

April 3, 2023

5.0

Very positive - and easy transition from Docusign because everything is so similar.

Pros

I moved us over to DropBox Sign when I learned they offered unlimited documents to be sent. I send everything electronically for signature and even for a 14 person company, I quickly ran out of my Docusign "envelopes." Having unlimited documents has allowed us to continue to operate almost completely paperless. This alone is the biggest selling point for us to stay on DropBox Sign.

Cons

The limitation of 5 templates in the standard plan. To really beat the pants off of Docusign, if you offered just 2 more, I think it would be even more of an incentive for others to switch.

Reason for choosing Dropbox Sign

The biggest selling point was the comparable price and the unlimited documents

Review Source

TS

Thomas S.  
Attorney  
Legal Services  
Used the software for: 2+ years

### "Love it"

April 3, 2023

5.0

We're getting e-signatures so much faster. No more waiting for the mail before we can file.

Pros

DropBox allows me to sign documents from anywhere. I also send documents to clients in other states for their signatures. It makes getting signatures so much easier.

Cons

Notifications pop up over DropBox buttons i need to use.

Review Source

NP

Nikki P.  
Marketing and Business Development  
Construction  
Used the software for: 6-12 months

### "Lifechanging for our company!"

June 9, 2022

5.0

Our company is so grateful to have introduced HelloSign. We can spend our valuable time focusing on our clients instead of chasing down in-person signatures.

Pros

This software took us from having to take hours out of our service techs' days to go and get proposals signed, to being able to get things signed in a matter of minutes! Time = money, so any way we are able to save time, the more we can have our sales techs focusing on our clients.

Cons

Honestly, everything has been completely fine.

Alternatives considered

[Docusign](https://www.capterra.com/p/121506/Docusign/)[PandaDoc](https://www.capterra.com/p/131735/PandaDoc/)

Reason for choosing Dropbox Sign

Ease of use and price

Review Source

Response from Dropbox

June 29, 2022

Thanks so much for taking the time to share your experience, Nikki. It makes a difference to folks who are new to eSignature! Thank you again!

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