Best For

Health insurance agents looking to save time on ACA enrollments. We provide a faster, more user friendly solution to healthcare.gov.

Product Details

Enroll Your Clients for ACA Plans in 5 Minutes or Less! ACAExpress.com provides insurance agents the power to stay ahead in an ever-changing industry. Our revolutionary ACA enrollment platform provides agents the tools they need to increase productivity in a simple, quick, and efficient platform. We put the power of health insurance enrollment back into the hands of agents by providing an ACA enrollment solution that is simple for agents to use.

Contact Details

ACAExpress

http://www.acaexpress.com

Founded in 2014

Located in United States

Starting Price

  • Not provided by vendor

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

ACAExpress Features

Claims Management
Commission Management
Contact Management
Document Management
Insurance Rating
Life & Health
Policy Management
Property & Casualty
Quote Management

ACAExpress Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
5/5

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Showing 50 of 55 reviews

Showing Most Helpful

Showing 50 of 55 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Brian L.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
December 16, 2016

“ACA Marketplace WebE is a top-notch experience”

OverallI have been involved with Marketplace since before it went live 4 seasons ago. The first year all was done directly with Healthcare.gov and incredibly inefficient and frustrating experience. The longest hold time was 7-1/2 hours, average probably in the 20-30 minute range. The people at HIM were ill-prepared and ill-trained & we just had to suck it up and deal with them. Partway through the second year I was introduced to the ACAExpress enrollment platform and began using it exclusively. This single change cut average enrollment time by 80%! In its present state, the only hampers on the what ACAExpress can do are the artificial limitations required by the Marketplace itself. Enrollments are now slowed because of regulatory requirements, and any direct dealings with HIM are as frustrating as they ever were. But those interactions are now infrequent & the breadth of what we can do outweighs the occasional need to talk to HIM at all. Of particular note is the support system at ACAExpress & this group of talented and dedicated people deserves accolades much greater than I can give. Most of my support has been through email, but every contact is answered quickly (sometimes only a minute!), the answer makes sense and directly addresses the question asked, and is written in understandable terms. There are not enough good words to say about these folks. Thanks! All told, the HIM experience is frustrating, confusing and inefficient. ACAExpress provides a supported professional platform that allows me to compare and enroll plans in the most efficient way possible. With them, we would not be doing this any longer. Thanks, ACA!

Vendor Response

By ACAExpress on December 16, 2016
Brian, Thank you so much.. we work incredibly hard because we know how important this added efficiency is for agents like yourself. We've always found you to be a pleasure to work with as well and look forward to working with you for years to come. Chris Linville, Chief Marketing Officer
Source: Capterra
December 16, 2016
Campbell V.
Insurance, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
November 1, 2016

“Best of the Best”

OverallAnytime I've had a question or issue these guys have responded faster than the flash. I honestly just in information to chat, THEY ARE THAT GOOD! There is no number two in the business it's ACA Express and NO ONE else.
ProsEase of use, data storage, their is nothing I don't like
Source: Capterra
November 1, 2016
Paul C.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 31, 2016

“Outstanding System”

OverallKenny West, the ACA system, and his technical support staff are outstanding. This is one web brokerage system that works, is reliable, and the enrollment information DOES get to the carriers so that agents can get paid for their ACA business. They are very prompt in answering emails sent to their support staff, and they fix any applications that for one reason or another are hung up. The system is very user friendly. My only wish is that they had more online training on the use of their product. I have licenses in many states and I trust that their system will work for me. Because of the reliability issues I've heard about other web brokerage systema and/or the requirement with some of those other systems that you have to go into healthcare.gov to complete at least some of the application, I wouldn't ever consider use of any other system or vendor. The ACA system is fast, reliable, painless to use, and Kenny and his staff are continually making improvements and enhancements that make the system even better to use!

Vendor Response

By ACAExpress on February 2, 2016
Paul, We love having you as a user and I'm glad to see our support staff has been about to "WOW" you! If you ever need anything we're here for you. :) Chris Linville, Chief Marketing Officer
Source: Capterra
January 31, 2016
Sheila R.
admin
Insurance, 1-10 employees
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
5/5
Customer Service
3/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
July 8, 2019

“It Was Good, Not anymore !!! a 5 year customer”

OverallBeing a client for the past 5 years, i am saddened that your business/website has plummeted in quality. not being able to log into an enrollment and unable to complete an enrollment (by selecting an plan after redirect) is very upsetting. I cannot do my job! i depended on you to provide my company with a workable platform. very dissatisfied saddened and upset. shame on you Agent Express. you want to grow into a bigger market, but have left your core.
Prosit WAS easy to use, can download your enrollments. a dream to enroll clients and easy follow up though the year.
Consnow you CANNOT log back into an enrollment, your only option is to requote. you CANNOT add the plan to the ACA enrollment. if you contact support, they say they are working on it.
Reviewer Source 
Source: Capterra
July 8, 2019
Paul L.
paul
Insurance, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
September 27, 2016

“Great Service”

OverallACA express has been a key part of our agency staying in the health insurance business. We could not have done it with out them.
Prosit bypasses healthcare.gov
Consneed more bridging options to other products
Recommendations to other buyersnone

Vendor Response

By ACAExpress on October 6, 2016
Paul, Thanks for the kind review. I'd love to hear more about what you mean on "need more bridging options to other products". ACAExpress has full post out API's which allow the system to integrate with any other system. Thanks Again, Chris Linville | Chief Marketing Officer
Source: Capterra
September 27, 2016
Debra P.
Individual/ACA Sales Manager
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
December 22, 2015

“Team Excellence”

OverallWorking with the ACA Express for the first year was a very positive experience. There is a cohesiveness to the ACA Express team that makes execution of the ACA Express platform work. From the sales department to customer service it is apparent they all have the same goal in mind--to help facilitate enrollments and assist you in bringing the "tough cases" to completion. Enrolling clients in the Affordable Care Act isn't always a cake walk, but the ACA Express is the icing on the cake as far as ease and support--even in the midnight hour of a deadline. Lastly, the agent dashboard is truly remarkable in tracking enrollments on a moment to moment basis with its real-time function. And the unique login takes the guesswork out of whether or not you will be compensated for your hard work. All in all a multi-functional software.

Vendor Response

By ACAExpress on January 4, 2016
Debra, Thank you for noticing how incredible our team is. They are truly the magic behind our product and don't always get to hear the kind words like you've shared. If you ever need anything, we're here for you. Chris Linville, Chief Marketing Officer
Source: Capterra
December 22, 2015
Kevin N.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
December 14, 2015

“This is a lifesaver”

OverallI am new the selling health insurance to my clients. I was self taught on healthcare.gov which turned out to be a nightmare. Too many questions, too long of a process. Plus some of the times the application was time out and I'd have to start over again. I knew that there was a better solution. I spent hours, days and weeks. I looked at the other solutions out there and I even played around with a few. But ACA.Express has turned out to be the best. Easy to follow apps. So easy that clients can self enroll. If you read the insurance forums you'll see Kenny West's name pop up. He's always eager to answer questions and his professionalism shines through. While others bash the competition, Kenny takes the high road and explains in a professional way why ACA.Express is superior. Try it out and you'll see how easy it is to enroll your clients.

Vendor Response

By ACAExpress on January 4, 2016
Kevin, It's great to hear that ACAExpress.com has made such a difference for you. Thanks for the excellent review!. -Chris Linville, Chief Marketing Officer
Source: Capterra
December 14, 2015
Lane W.
Owner / Agent
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
December 17, 2015

“The amount of time this has taken out of enrollments is OUSTANDING!!!!!! Great tool to have!”

OverallOnly con is not knowing where to look for answers when in front of an enrollee doing an application. When I call the 888-668-3909 line it instructs me to send an email. I have sent the email & it was resolved quick by ACA Support, but it was not in real-time while facing the enrollee. Example: I wrote an app. for a woman last week that was drawing Social Security (Under 65) and had additional income from self-employment (Tax Preparer). Under the "income source" tab there is an option for "Social Security Disability" but not plain "Social Security". We questioned the taxation of disability so I did not select that option. I believed I used the "Other" option to define the SS income. Other than that the Program is out-standing! I'm learning it as I go & will definately keep using it. I was surprised at how fast my email was responded to & resolved. Great job to Kenny West!
Source: Capterra
December 17, 2015
ODALYS S.
AGENT
Insurance, 1-10 employees
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
3/5
Customer Service
1/5
Features
1/5
Value for Money
3/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
April 18, 2019

“ERRORS & NO SUPPORT...”

OverallSupport doesn't provide a solution to the errors, ever...
ProsIt is user friendly and connects to the marketplace...
ConsNo support and the error messages keep on coming and no resolution in the last 4 years... I wish they would fix all their glitches, once and for all...
Reviewer Source 
Source: Capterra
April 18, 2019
George D.
Owner
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
October 6, 2015

“Great Product for Agents, Super Fast, Easy - Don't go back the healthcare.gov”

OverallI thought it was not possible to shed the Governments Website, healthcare.gov, but ACA Express is an Agents Dream come true! No more Errors, or Shut Downs, No useless questions, just input your basic data, pick a plan and your done! 3-5 minuets for an agent to do! Then when approved go back in and make a payment, your done. It took 3 minuets for an approval back from the site! If you don't think you need this, and you do ACA Business, Think Again! This system will be your best decision and investment you can make in our business, I'm just waiting for the system to work on Off Exchange Business! WOW!!!

Vendor Response

By ACAExpress on October 8, 2015
George, I'm glad to hear you've found ACAExpress.com to be as integral to your business as many other agents have. If you need anything, don't hesitate to reach out to us! -Chris Linville
Source: Capterra
October 6, 2015
Matt B.
President
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
September 29, 2015

“Health Insurance Agent's Best Friend”

OverallWe used ACAExpress in our call center for enrollments last year and the platform worked to perfection for us. We also found the staff to be extremely helpful and responsive to any needs we had. They basically helped us every step of the way and their platform helped us, as a new call center, have a very successful first year in business. We are also very excited about the improvements they have made and the prospect of potentially doubling the number of enrollments we can complete due to the amazing upgrades to an already great platform. I simply can not recommend this product enough. I would never consider any other enrollment platform.

Vendor Response

By ACAExpress on September 30, 2015
Matt, Thanks for the review! The words are kind and we appreciate you as a partner more than we could express. -Chris Linville
Source: Capterra
September 29, 2015
Avatar Image
William A.
High-Performance Business & Financial Coach
Financial Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
5/5
Customer Service
3/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: Capterra
August 3, 2018

“Caused more problems than sales”

OverallWe will not use them again.
ProsIt was simple to use and easy to process orders.
ConsThe problem is the orders didn't properly transmit to the health insurance marketplace causing policies to not get transmitted to the carrier.
Reviewer Source 
Source: Capterra
August 3, 2018
Brian L.
Marketplace specialist
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
September 18, 2015

“Great tool; improves efficiency; increases profitability; Very responsive company”

OverallHaving suffered through the ACA enrollment & support process since its inception, I have found ACAExpress to be a breath of fresh air: They have developed a great tool which insulates me from many of the time-wasting, frustrating shortcomings of the government's HC.gov environment. Ordinary enrollments that used to take 30-90 minutes can now be done in less than 5. Singlehandedly, this product makes individual Marketplace sales a viable product again.

Vendor Response

By ACAExpress on September 21, 2015
Brian, Thank you for the wonderful review. Per usual, it's a pleasure for us to work with you. Should you need anything don't hesitate to reach out to us. :) -Chris Linville
Source: Capterra
September 18, 2015
brian r.
agent
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 27, 2016

“software is excellent.”

Overallsystem is excellent. Quick. Will even be better when we can upload information to the marketplace. 2 knocks. 1. Would be great if your premiums were more accurate. Not sure how you can do that. No one I quoted was the same. 1 person was a few cents less, everyone else was a few cents more. Some people were several dollars more and I had to call my clients to explain. Feel it ruins my credibility. One person I quoted $0 and was actually $9.84. 2. Would be nice if some of your displays were darker(age, new upload). Tough for my old eyes to see grey on a lighter grey background. Thanks
Source: Capterra
January 27, 2016
Lynn M.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 19, 2016

“Works exactly as I hoped.”

OverallI had some unexpected issues getting started due to problems with my past WBE. Not only did the ACAExpress staff make sure I was up and going quick when that other solution went down, they even helped me clean up the data that was messed up by the other company. I call that incredible customer service. Acaexpress does just what I needed. It enrolls clients quickly in addition to helping me manage my clients.

Vendor Response

By ACAExpress on January 19, 2016
Lynn, I'm glad to hear the support team was able to help with the data mess. As you need, we'll always be here when you need us most. Chris Linville, Chief Marketing Officer
Source: Capterra
January 19, 2016
Jeff B.
Agent/Owner
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
December 17, 2015

“Far better than the "other" place we had to go”

OverallThe only problem I have had is on the customer side. At times they were having issues logging in using smart phone. On my end (the agent side) I have not had any issues. Its a blessing to be able to talk to someone in person or over the phone and have a quote ready for them in under two minutes. They are shocked how easy it is. That also leads to referrals which we all like! Keep up the good work and hopefully we have many more years of success together!

Vendor Response

By ACAExpress on January 4, 2016
Jeff, Good to hear we are better than that "other" place. :) When you need us, we'll be here. Chris Linville, Chief Marketing Officer
Source: Capterra
December 17, 2015
Ted S.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 4, 2016

“ACAExpress has made agent enrollment possible.”

OverallI have now used ACAExpress for three annual enrollment periods. Given the challenge of dealing with a government agency - CMS and HealthCare.gov - they have succeeded in making agent enrollment possible. The system is intuitive to use, and it is stream lined allowing for an enrollment in as little as 5 to 10 minutes. The support staff has been attentive to glitches and attentive to my inquiries. They have earned a Five Star rating in my book.

Vendor Response

By ACAExpress on January 5, 2016
Ted, Thank you for the kind words. We love working with you! Chris LInville, Chief Marketing Officer
Source: Capterra
January 4, 2016
Jeff G.
Owner
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
December 16, 2015

“A business saver!”

OverallI was late to the ACA Express party, using another WBE. But Kenny and the entire team at ACA Express came through for my business when it was needed most. When others are absent from support, ACAExpress is on top of things. Great program, great support, and excellent value for the money. It's a game changer for independent insurance agents working with Affordable Care Act plans.

Vendor Response

By ACAExpress on January 4, 2016
Jeff, Glad to hear we could be there for you in your highest moment of need. If you ever need anything, we're here for you! Chris Linville, Chief Marketing Officer
Source: Capterra
December 16, 2015
Tara M.
Independent Agent
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
December 15, 2015

“Awesome!!”

OverallI have been using ACA Express since last year open enrollment and haven't had to deal with the marketplace customer service at all... typically it takes me about 10-15 minutes from beginning to end with enrollments... ACA Express has made my life easier and my clients happier. No more waiting on hold with the marketplace for hours!!!

Vendor Response

By ACAExpress on January 4, 2016
Tara, We love you, too! Glad to hear we've been able to provide you exactly what we intended when the company was founded. If you need anything at all, we're here for you. Chris Linville, Chief Marketing Officer
Source: Capterra
December 15, 2015
Russell W.
Owner
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
December 15, 2015

“Fantastic service!”

OverallHad to make a switch to them last minute due to issues with previous provider. ACA Express (Kenny was my contact) went above and beyond. Fixed everything and got me submitting apps in no time. Not sure why I didn't switch before hand. Now that I see their system, I can see how this is what you need if you are doing any volume with ACA plans. Kenny even fixed the issues that were my fault, without saying a word. Great work guys!

Vendor Response

By ACAExpress on January 4, 2016
Russell, Thanks for the review. As usual, we'll be here when you need us! Chris Linville, Chief Marketing Officer
Source: Capterra
December 15, 2015
Andy G.
Health and Life Insurance Agent
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
September 22, 2015

“Software saved me time and earned me more money”

OverallI didn't know what I was missing out on until I got the ACAExpress software. I can't imagine doing ACA enrollments going forward without this software. Saved me so much time and allowed me to do more enrollments which in turn earned me more money. Not only is the software great but the support from the staff has been excellent as well. I highly recommend ACAExpress to all my agent friends.

Vendor Response

By ACAExpress on September 22, 2015
Andy, Thanks for the review. We look forward to continuing to help you and your friends skyrocket your production abilities. :) -Chris Linville
Source: Capterra
September 22, 2015
Andy K.
President
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
September 17, 2015

“Chris Cobb is AMAZING!!! He has made this very easy for CLRA to adapt with the OE”

OverallPros - ease of use, simple, Cons - It would be great if you could search your "completed" apps by carrier - An option to bypass Medicaid and CHIP which you can on healthcare.gov

Vendor Response

By ACAExpress on September 17, 2015
Andy, Thanks for the kind words. Chris Cobb is certainly an integral part of our team. In regards to your Cons - sorting your completed apps by carrier is able to happen, I'll have Chris Cobb reach out to you to go over that with you. Also, the option you're wishing for will soon be live within the system. :) You ask, we deliver! -Chris Linville
Source: Capterra
September 17, 2015
Toby D.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 9, 2016

“Revolutionized our business!”

OverallWhen we started using ACA Express it dramatically increased our productivity. We were initially going through healthcare.gov, but soon realized their site was slowing down how many enrollments each agent could process in a day. We tried a few other 3rd party platforms with some success but nothing like what we experienced with ACA Express. Our productivity. Increased by approximately 10x. It's easy to use. Quick. I can't say enough about the customer support. The few times we've ever needed them they have been right there!
Source: Capterra
January 9, 2016
Randall W.
President
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Source: Capterra
January 7, 2016

“The software is easy to use and very fast!”

OverallThe Pros: Myself and my customers loved the fact that they did not have to wait so long to get their healthcare, which lead to them giving me more referrals. The Cons: Get the customer service guys more help. The customer service support team you have is great but they could use extra help. I guess that comes with growth. Happy New Year!

Vendor Response

By ACAExpress on January 8, 2016
Randall, Thanks for the review! It's always nice to hear when customers love the product we put so much work behind. Chris Linville, Chief Marketing Officer
Source: Capterra
January 7, 2016
Todd R.
Owner
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
December 18, 2015

“ACA Express' Customer Service puts them ahead of the competition!”

OverallNot one of the web broker tools I've tried offers a perfect solution to working with ACA plans - including hc.gov! ACA Express keeps brokers in the loop when changes occur and their customer service is excellent. They respond quickly and are easy to reach when you have a question or are seeking problem resolution.

Vendor Response

By ACAExpress on January 4, 2016
Todd, Thank you for the kind words. We believe our Agent Support is "best in class" and it's good to see that you feel the same. Chris Linville, Chief Marketing Officer
Source: Capterra
December 18, 2015
Julie V.
Agent
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
September 16, 2015

“Simply and Easy”

OverallPrior I used healthcare.gov to enroll my clients which can best be described as a painful process. Fortunately, I was told about ACA Express by a friend and it's been a life saver. As an agent my time is valuable and this platform allows me to finish enrollments quicker and with less frustration. That means I can help more clients. Kudos to ACAExpress.com! It's been a pleasure working with them and I know I can always count on their team when I need it most.

Vendor Response

By ACAExpress on September 16, 2015
Julie, thanks for the kind words.
Source: Capterra
September 16, 2015
George A.
AOR
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
December 15, 2015

“Great service”

OverallWe were having trouble using other softwares to submit ACA enrollments. I reached out to ACA Express and within minutes Kenny West was able to get our office setup and submitting deals. The application was very smooth and easy to use. By far the best choice for submitting ACA enrollments.

Vendor Response

By ACAExpress on January 4, 2016
George, I appreciate you taking the time out of your busy schedule to submit a review. :) Chris Linville, Chief Marketing Officer
Source: Capterra
December 15, 2015
Dustin A.
Owner
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
October 21, 2015

“Great Customer Service!”

OverallWe cannot be any happier with the service that we have continued to received. Chris Cobb and his team has excelled in providing excellent service for our current agents and with helping onboard many new ones. The response times have been incredibly fast, the information has been very helpful and we truly love working with such a caring team.

Vendor Response

By ACAExpress on October 30, 2015
Dustin, Thanks for such a glowing review. We love working with you, too! - Chris Linville
Source: Capterra
October 21, 2015
Jaclyn W.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 22, 2016

“Great Customer Service”

OverallI am not an agent who has to use the software. However, if there is an issue, the agents will ask me to help get it fixed. The support team is so helpful and try to find solutions as soon as possible. They are amazing!

Vendor Response

By ACAExpress on January 25, 2016
Jaclyn, We appreciate your review... The support team has certainly enjoyed working with you as well. Chris Linville, Chief Marketing Officer
Source: Capterra
January 22, 2016
Rafael I.
Agent/broker
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 21, 2016

“Excellent Support. The only system that worked this Open Enrollment.”

OverallPros: Very easy to use Hands-on CEO who makes this company work. Extremely fast processing Only one error, and it was fixed before I could bring to their attention. Best by FAR of three systems tried. Cons: Ease of quoting. Close to being fixed. Marketing folks unresponsive. Believe this was FIXED by CEO
Source: Capterra
January 21, 2016
Kevin W.
President/ Owner
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
October 5, 2015

“very good so far. This is our first open enrollment using the product.”

OverallStill working on all the things it will do. However, Chris Cobb has been excellent in answering all my questions and helping us in every way. We appreciate such great follow up and attention to detail.

Vendor Response

By ACAExpress on October 8, 2015
Kevin, Thanks for the review! We look forward to helping you shoot your ACA production through the roof. :) -Chris Linville
Source: Capterra
October 5, 2015
Michael S.
President
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
September 17, 2015

“Something works on ACA”

OverallI have been delighted to work with ACA Express. The platform is incredible and so very easy to use. I could not be more impressed.

Vendor Response

By ACAExpress on September 17, 2015
Michael, Thank you for the kind words! It's been our pleasure to have you as a user of the platform. As usual, if you need anything don't hesitate to reach out to us. Chris Linville
Source: Capterra
September 17, 2015
Mandy C.
Asst VP
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
September 3, 2015

“Reid & Chris are wonderful to work with! ”

OverallReid Bowie took the time to answer all of our questions and explained in detail how this technology would help our agency. Chris Cobb took the time to help set us up and train on the new program. Very thorough and helpful with every step of the process.

Vendor Response

By ACAExpress on September 16, 2015
Mandy, Thanks for the kind words. It's been our pleasure to work with you.
Source: Capterra
September 3, 2015
Michelle H.
Senior enrollment manager
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 18, 2016

“User friendly and fast”

OverallAcaexpress is really easy to use and fast. Everyone there is very helpful and knowledgeable. I have recommended this to many of my friends that are independent agents.

Vendor Response

By ACAExpress on January 19, 2016
Michelle, Thanks for the kind words. It's always been great to work with you. Chris Linville, Chief Marketing Officer
Source: Capterra
January 18, 2016
Eddie V.
enroller
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Source: Capterra
January 15, 2016

“It is a unique format and took some time to adjust to. Almost seemed too easy at times.”

OverallIt felt a little awkward that the plans choice came up so soon, right after the zip code, age and income. It would seem that the additional info such as address, birthdate, job info etc, would come up first but you probably have a logic to the order that is not obvious to me.
Source: Capterra
January 15, 2016
Renina P.
Insurance Professional
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Source: Capterra
December 22, 2015

“A few glitches, but I like the system overall.”

OverallPros - quick enrollment, easy to navigate, quoting is also very fast, Cons - due to the limited information submitted to the marketplace, some of our clients have had initial grief trying to prove tax filing and reconciliation of 2014 taxes which results in loss of subsidy.
Source: Capterra
December 22, 2015
Shauntay W.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 19, 2016

“Awesome”

OverallSuper fast enrollments and customer service is fantastic

Vendor Response

By ACAExpress on January 19, 2016
Shauntay, Thanks for submitting a review. We work really hard to make sure our Agent Support team is there when you need them. Glad to hear that's been the case. Chris Linville, Chief Marketing Officer
Source: Capterra
January 19, 2016
Jack D.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 19, 2016

“Great Solution”

OverallACAExpress saves me tons of time when enrolling clients. Much better than every other software I've used to enroll obamacare plans.

Vendor Response

By ACAExpress on January 19, 2016
Jack, Thanks for taking out the time to submit a review. Chris Linville, Chief Marketing Officer
Source: Capterra
January 19, 2016
odalys s.
agent
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Source: Capterra
December 18, 2015

“aweful at the beginning like the frog but charming now like the prince ;)”

OverallBefore Carsten I was ready to quit and give up on ACAEXPRESS but Since Carsten called me four weeks ago and has consistently provided great support and service, I have been flowing smoothly. He's been my Angel at ACAEXPRESS and thanks to him I stayed.....
Source: Capterra
December 18, 2015
Jill B.
President
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
December 16, 2015

“Couldn't survive OE without this Amazing programl!”

OverallI was a little hesitant when it first rolled out. All fears have been completely eliminated. Staff and customer support is second to none! Keep up the GREAT work!

Vendor Response

By ACAExpress on January 4, 2016
Jill, Thank you for the kind words! Chris Linville, Chief Marketing Officer
Source: Capterra
December 16, 2015
Joseph J.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
January 20, 2016

“Health Insurance broker for 16 years.”

OverallSo far , blows, SlurpaYa outta the water.

Vendor Response

By ACAExpress on January 20, 2016
Joseph, Thanks for the review. We certainly enjoy providing a better service than our competitors. I'm glad you've noticed that we do. Chris Linville, Chief Marketing Officer
Source: Capterra
January 20, 2016
Loreen B.
Administrative
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
December 4, 2015

“User Friendly”

OverallEasy to use and the customer service is efficient

Vendor Response

By ACAExpress on January 4, 2016
Loreen, Thanks for trusting ACAExpress.com to be your enrollment solution! If you ever need anything, we're here for you. -Chris Linville, Chief Marketing Officer
Source: Capterra
December 4, 2015
A. B.
Agent
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 21, 2016

“ACA Express has made customer enrollment an absolute breeze!”

OverallIt is amazing how quickly an enrollment can be completed with ACA Express and their online customer service is efficient and quite prompt. It was well worth the investment.
Source: Capterra
January 21, 2016
Janie B.
Agent
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 8, 2016

“Easy to use, great UI, phenomenal”

OverallIt makes everything easy in a beautiful platform.

Vendor Response

By ACAExpress on January 9, 2016
Thanks for the kind words. We certainly think its beautiful, too. :) Chris Linville, Chief Marketing Officer
Source: Capterra
January 8, 2016
Viet L.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
January 8, 2016

“Quick and easy to use ”

OverallEasy to manage customer and look up information on the platform. However, it take steps to look for an application in marketplace website in order to see the details rather than directly access.
Source: Capterra
January 8, 2016
ron a.
broker
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
December 16, 2015

“OUTSTADING”

Overallwhen all others failed, ACA EXPRESS was a real winner on 12/15 deadline. what I like most is the ability to communicate with Kenny, he always reply to emails.
Source: Capterra
December 16, 2015
Chumps O.
President
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
December 16, 2015

“Owner is very responsive. Product performed well as Open enrollment deadline approached.”

OverallA bit clunky at first, but got used to it. Performance was good with no major glitches. Also, very quick at the busiest time of the year.
Source: Capterra
December 16, 2015
John H.
President
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
October 7, 2015

“Excellent Product”

OverallAs soon as the front facing customer app is working for open enrollment we will change our enrollment links on our web sites to ACA Express.
Source: Capterra
October 7, 2015
John W.
Agent
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 19, 2016

“Awesome!”

OverallSuch a great platform! Fast and easy to use. The tech support reps are also very knowledgeable and kind.
Source: Capterra
January 19, 2016
Cynthia W.
Insurance Agent
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
September 21, 2015

“Very User Friendly”

OverallI can do express in enrollments in 10-15 minutes.

Vendor Response

By ACAExpress on September 22, 2015
Cynthia, Thanks for your review! -Chris Linville
Source: Capterra
September 21, 2015