Who Uses This Software?

Health insurance agents looking to save time on ACA enrollments. We provide a faster, more user friendly solution to healthcare.gov.


Average Ratings

53 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ACAExpress
  • www.acaexpress.com
  • Founded 2014
  • United States

About ACAExpress

Enroll Your Clients for ACA Plans in 5 Minutes or Less! ACAExpress.com provides insurance agents the power to stay ahead in an ever-changing industry. Our revolutionary ACA enrollment platform provides agents the tools they need to increase productivity in a simple, quick, and efficient platform. We put the power of health insurance enrollment back into the hands of agents by providing an ACA enrollment solution that is simple for agents to use.


ACAExpress Features

  • Claims Management
  • Commission Management
  • Contact Management
  • Document Management
  • Insurance Rating
  • Policy Management
  • Quote Management

ACAExpress Reviews Recently Reviewed!

Best Software for any INSURANCE COMPANY/ AGENT

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of navigation and the simplicity of the product.

Cons: Just that we have to now go to the market place now, but it still is quick to enroll clients

Overall: Since I have been using the system I have been able to stack on multiple products and move with ease to help enroll clients in the Affordable Care Act.
The Chat feature for customer service helps to answer any questions or concerns when entering uncharted water.
Also, the FAQ's are on Point!!!

Vendor Response

by ACAExpress on January 13, 2017

Jamal, We appreciate the kind words. If you ever need help don't hesitate to let us know! Chris Linville | Chief Marketing Officer

ACA Marketplace WebE is a top-notch experience

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been involved with Marketplace since before it went live 4 seasons ago. The first year all was done directly with Healthcare.gov and incredibly inefficient and frustrating experience. The longest hold time was 7-1/2 hours, average probably in the 20-30 minute range. The people at HIM were ill-prepared and ill-trained & we just had to suck it up and deal with them.

Partway through the second year I was introduced to the ACAExpress enrollment platform and began using it exclusively. This single change cut average enrollment time by 80%!

In its present state, the only hampers on the what ACAExpress can do are the artificial limitations required by the Marketplace itself. Enrollments are now slowed because of regulatory requirements, and any direct dealings with HIM are as frustrating as they ever were. But those interactions are now infrequent & the breadth of what we can do outweighs the occasional need to talk to HIM at all.

Of particular note is the support system at ACAExpress & this group of talented and dedicated people deserves accolades much greater than I can give. Most of my support has been through email, but every contact is answered quickly (sometimes only a minute!), the answer makes sense and directly addresses the question asked, and is written in understandable terms. There are not enough good words to say about these folks. Thanks!

All told, the HIM experience is frustrating, confusing and inefficient. ACAExpress provides a supported professional platform that allows me to compare and enroll plans in the most efficient way possible. With them, we would not be doing this any longer. Thanks, ACA!

Vendor Response

by ACAExpress on December 16, 2016

Brian, Thank you so much.. we work incredibly hard because we know how important this added efficiency is for agents like yourself. We've always found you to be a pleasure to work with as well and look forward to working with you for years to come. Chris Linville, Chief Marketing Officer

Best of the Best

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, data storage, their is nothing I don't like

Overall: Anytime I've had a question or issue these guys have responded faster than the flash. I honestly just in information to chat, THEY ARE THAT GOOD!

There is no number two in the business it's ACA Express and NO ONE else.

Outstanding System

Jan 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Kenny West, the ACA system, and his technical support staff are outstanding. This is one web brokerage system that works, is reliable, and the enrollment information DOES get to the carriers so that agents can get paid for their ACA business.

They are very prompt in answering emails sent to their support staff, and they fix any applications that for one reason or another are hung up.

The system is very user friendly. My only wish is that they had more online training on the use of their product.

I have licenses in many states and I trust that their system will work for me.

Because of the reliability issues I've heard about other web brokerage systema and/or the requirement with some of those other systems that you have to go into healthcare.gov to complete at least some of the application, I wouldn't ever consider use of any other system or vendor. The ACA system is fast, reliable, painless to use, and Kenny and his staff are continually making improvements and enhancements that make the system even better to use!

Vendor Response

by ACAExpress on February 02, 2016

Paul, We love having you as a user and I'm glad to see our support staff has been about to "WOW" you! If you ever need anything we're here for you. :) Chris Linville, Chief Marketing Officer

More applications less time

Jan 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Enrollment....Quick
Application.....Easy
Customer service.....Amazing!
This product allows for more applications to be done in a short amount of time and the addition of the ELIGIBILITY letter and missing paper work...WOW
Only issue is with green card residents having to submitt information most of the time but even that is easy!

Vendor Response

by ACAExpress on February 02, 2016

Jamal, Glad we could help you skyrocket your production levels! Chris Linville, Chief Marketing Officer

easy to use

Jan 30, 2016
3/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use, but seems to trigger additional information required by the customer. Would like to see dental options available.

Vendor Response

by ACAExpress on February 02, 2016

Jason, Thanks for the kind words.. If we can ever help don't hesitate to reach out to us. Chris Linville, Chief Marketing Officer

software is excellent.

Jan 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: system is excellent. Quick. Will even be better when we can upload information to the marketplace.

2 knocks.

1. Would be great if your premiums were more accurate. Not sure how you can do that. No one I quoted was the same. 1 person was a few cents less, everyone else was a few cents more. Some people were several dollars more and I had to call my clients to explain. Feel it ruins my credibility. One person I quoted $0 and was actually $9.84.

2. Would be nice if some of your displays were darker(age, new upload). Tough for my old eyes to see grey on a lighter grey background.

Thanks

Great Customer Service

Jan 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am not an agent who has to use the software. However, if there is an issue, the agents will ask me to help get it fixed. The support team is so helpful and try to find solutions as soon as possible. They are amazing!

Vendor Response

by ACAExpress on January 25, 2016

Jaclyn, We appreciate your review... The support team has certainly enjoyed working with you as well. Chris Linville, Chief Marketing Officer

Excellent Support. The only system that worked this Open Enrollment.

Jan 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Very easy to use
Hands-on CEO who makes this company work.
Extremely fast processing
Only one error, and it was fixed before I could bring to their attention.
Best by FAR of three systems tried.

Cons: Ease of quoting. Close to being fixed.
Marketing folks unresponsive. Believe this was FIXED by CEO

ACA Express has made customer enrollment an absolute breeze!

Jan 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is amazing how quickly an enrollment can be completed with ACA Express and their online customer service is efficient and quite prompt. It was well worth the investment.

Health Insurance broker for 16 years.

Jan 20, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: So far , blows, SlurpaYa outta the water.

Vendor Response

by ACAExpress on January 20, 2016

Joseph, Thanks for the review. We certainly enjoy providing a better service than our competitors. I'm glad you've noticed that we do. Chris Linville, Chief Marketing Officer

Awesome

Jan 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Super fast enrollments and customer service is fantastic

Vendor Response

by ACAExpress on January 19, 2016

Shauntay, Thanks for submitting a review. We work really hard to make sure our Agent Support team is there when you need them. Glad to hear that's been the case. Chris Linville, Chief Marketing Officer

Awesome!

Jan 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Such a great platform! Fast and easy to use. The tech support reps are also very knowledgeable and kind.

Works exactly as I hoped.

Jan 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had some unexpected issues getting started due to problems with my past WBE. Not only did the ACAExpress staff make sure I was up and going quick when that other solution went down, they even helped me clean up the data that was messed up by the other company. I call that incredible customer service.

Acaexpress does just what I needed. It enrolls clients quickly in addition to helping me manage my clients.

Vendor Response

by ACAExpress on January 19, 2016

Lynn, I'm glad to hear the support team was able to help with the data mess. As you need, we'll always be here when you need us most. Chris Linville, Chief Marketing Officer

Great Solution

Jan 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ACAExpress saves me tons of time when enrolling clients. Much better than every other software I've used to enroll obamacare plans.

Vendor Response

by ACAExpress on January 19, 2016

Jack, Thanks for taking out the time to submit a review. Chris Linville, Chief Marketing Officer

User friendly and fast

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Acaexpress is really easy to use and fast. Everyone there is very helpful and knowledgeable. I have recommended this to many of my friends that are independent agents.

Vendor Response

by ACAExpress on January 19, 2016

Michelle, Thanks for the kind words. It's always been great to work with you. Chris Linville, Chief Marketing Officer

Fast and easy

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very fast and accurate.. Simple to use.. Great support.

It is a unique format and took some time to adjust to. Almost seemed too easy at times.

Jan 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: It felt a little awkward that the plans choice came up so soon, right after the zip code, age and income. It would seem that the additional info such as address, birthdate, job info etc, would come up first but you probably have a logic to the order that is not obvious to me.

Revolutionized our business!

Jan 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we started using ACA Express it dramatically increased our productivity. We were initially going through healthcare.gov, but soon realized their site was slowing down how many enrollments each agent could process in a day. We tried a few other 3rd party platforms with some success but nothing like what we experienced with ACA Express. Our productivity. Increased by approximately 10x. It's easy to use. Quick. I can't say enough about the customer support. The few times we've ever needed them they have been right there!

Easy to use, great UI, phenomenal

Jan 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It makes everything easy in a beautiful platform.

Vendor Response

by ACAExpress on January 09, 2016

Thanks for the kind words. We certainly think its beautiful, too. :) Chris Linville, Chief Marketing Officer

Quick and easy to use

Jan 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to manage customer and look up information on the platform. However, it take steps to look for an application in marketplace website in order to see the details rather than directly access.

The software is easy to use and very fast!

Jan 07, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: The Pros: Myself and my customers loved the fact that they did not have to wait so long to get their healthcare, which lead to them giving me more referrals.

The Cons: Get the customer service guys more help. The customer service support team you have is great but they could use extra help. I guess that comes with growth. Happy New Year!

Vendor Response

by ACAExpress on January 08, 2016

Randall, Thanks for the review! It's always nice to hear when customers love the product we put so much work behind. Chris Linville, Chief Marketing Officer

ACAExpress has made agent enrollment possible.

Jan 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have now used ACAExpress for three annual enrollment periods. Given the challenge of dealing with a government agency - CMS and HealthCare.gov - they have succeeded in making agent enrollment possible. The system is intuitive to use, and it is stream lined allowing for an enrollment in as little as 5 to 10 minutes. The support staff has been attentive to glitches and attentive to my inquiries. They have earned a Five Star rating in my book.

Vendor Response

by ACAExpress on January 05, 2016

Ted, Thank you for the kind words. We love working with you! Chris LInville, Chief Marketing Officer

Team Excellence

Dec 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Working with the ACA Express for the first year was a very positive experience. There is a cohesiveness to the ACA Express team that makes execution of the ACA Express platform work. From the sales department to customer service it is apparent they all have the same goal in mind--to help facilitate enrollments and assist you in bringing the "tough cases" to completion. Enrolling clients in the Affordable Care Act isn't always a cake walk, but the ACA Express is the icing on the cake as far as ease and support--even in the midnight hour of a deadline. Lastly, the agent dashboard is truly remarkable in tracking enrollments on a moment to moment basis with its real-time function. And the unique login takes the guesswork out of whether or not you will be compensated for your hard work. All in all a multi-functional software.

Vendor Response

by ACAExpress on January 04, 2016

Debra, Thank you for noticing how incredible our team is. They are truly the magic behind our product and don't always get to hear the kind words like you've shared. If you ever need anything, we're here for you. Chris Linville, Chief Marketing Officer

A few glitches, but I like the system overall.

Dec 22, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros - quick enrollment, easy to navigate, quoting is also very fast,
Cons - due to the limited information submitted to the marketplace, some of our clients have had initial grief trying to prove tax filing and reconciliation of 2014 taxes which results in loss of subsidy.

aweful at the beginning like the frog but charming now like the prince ;)

Dec 18, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before Carsten I was ready to quit and give up on ACAEXPRESS but Since Carsten called me four weeks ago and has consistently provided great support and service, I have been flowing smoothly. He's been my Angel at ACAEXPRESS and thanks to him I stayed.....

ACA Express' Customer Service puts them ahead of the competition!

Dec 18, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Not one of the web broker tools I've tried offers a perfect solution to working with ACA plans - including hc.gov! ACA Express keeps brokers in the loop when changes occur and their customer service is excellent. They respond quickly and are easy to reach when you have a question or are seeking problem resolution.

Vendor Response

by ACAExpress on January 04, 2016

Todd, Thank you for the kind words. We believe our Agent Support is "best in class" and it's good to see that you feel the same. Chris Linville, Chief Marketing Officer

Far better than the "other" place we had to go

Dec 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The only problem I have had is on the customer side. At times they were having issues logging in using smart phone. On my end (the agent side) I have not had any issues. Its a blessing to be able to talk to someone in person or over the phone and have a quote ready for them in under two minutes. They are shocked how easy it is. That also leads to referrals which we all like! Keep up the good work and hopefully we have many more years of success together!

Vendor Response

by ACAExpress on January 04, 2016

Jeff, Good to hear we are better than that "other" place. :) When you need us, we'll be here. Chris Linville, Chief Marketing Officer

The amount of time this has taken out of enrollments is OUSTANDING!!!!!! Great tool to have!

Dec 17, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Only con is not knowing where to look for answers when in front of an enrollee doing an application. When I call the 888-668-3909 line it instructs me to send an email. I have sent the email & it was resolved quick by ACA Support, but it was not in real-time while facing the enrollee.

Example: I wrote an app. for a woman last week that was drawing Social Security (Under 65) and had additional income from self-employment (Tax Preparer). Under the "income source" tab there is an option for "Social Security Disability" but not plain "Social Security". We questioned the taxation of disability so I did not select that option. I believed I used the "Other" option to define the SS income.

Other than that the Program is out-standing! I'm learning it as I go & will definately keep using it. I was surprised at how fast my email was responded to & resolved. Great job to Kenny West!

A business saver!

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was late to the ACA Express party, using another WBE. But Kenny and the entire team at ACA Express came through for my business when it was needed most. When others are absent from support, ACAExpress is on top of things. Great program, great support, and excellent value for the money. It's a game changer for independent insurance agents working with Affordable Care Act plans.

Vendor Response

by ACAExpress on January 04, 2016

Jeff, Glad to hear we could be there for you in your highest moment of need. If you ever need anything, we're here for you! Chris Linville, Chief Marketing Officer

Couldn't survive OE without this Amazing programl!

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was a little hesitant when it first rolled out. All fears have been completely eliminated. Staff and customer support is second to none! Keep up the GREAT work!

Vendor Response

by ACAExpress on January 04, 2016

Jill, Thank you for the kind words! Chris Linville, Chief Marketing Officer

OUTSTADING

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: when all others failed, ACA EXPRESS was a real winner on 12/15 deadline.
what I like most is the ability to communicate with Kenny, he always reply to emails.

Excellent

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Switched over to ACA Express and not looking back!

Owner is very responsive. Product performed well as Open enrollment deadline approached.

Dec 16, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: A bit clunky at first, but got used to it. Performance was good with no major glitches. Also, very quick at the busiest time of the year.

Great service

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were having trouble using other softwares to submit ACA enrollments. I reached out to ACA Express and within minutes Kenny West was able to get our office setup and submitting deals. The application was very smooth and easy to use. By far the best choice for submitting ACA enrollments.

Vendor Response

by ACAExpress on January 04, 2016

George, I appreciate you taking the time out of your busy schedule to submit a review. :) Chris Linville, Chief Marketing Officer

Awesome!!

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using ACA Express since last year open enrollment and haven't had to deal with the marketplace customer service at all... typically it takes me about 10-15 minutes from beginning to end with enrollments... ACA Express has made my life easier and my clients happier. No more waiting on hold with the marketplace for hours!!!

Vendor Response

by ACAExpress on January 04, 2016

Tara, We love you, too! Glad to hear we've been able to provide you exactly what we intended when the company was founded. If you need anything at all, we're here for you. Chris Linville, Chief Marketing Officer

Fantastic service!

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Had to make a switch to them last minute due to issues with previous provider. ACA Express (Kenny was my contact) went above and beyond. Fixed everything and got me submitting apps in no time. Not sure why I didn't switch before hand. Now that I see their system, I can see how this is what you need if you are doing any volume with ACA plans. Kenny even fixed the issues that were my fault, without saying a word. Great work guys!

Vendor Response

by ACAExpress on January 04, 2016

Russell, Thanks for the review. As usual, we'll be here when you need us! Chris Linville, Chief Marketing Officer

aca express Kenny West is a big help

Dec 14, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: erratic operation with errors - when it works it is great!
Big thank you to Kenny West for all his help and perseverance.

This is a lifesaver

Dec 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am new the selling health insurance to my clients. I was self taught on healthcare.gov which turned out to be a nightmare. Too many questions, too long of a process. Plus some of the times the application was time out and I'd have to start over again. I knew that there was a better solution. I spent hours, days and weeks. I looked at the other solutions out there and I even played around with a few. But ACA.Express has turned out to be the best. Easy to follow apps. So easy that clients can self enroll. If you read the insurance forums you'll see Kenny West's name pop up. He's always eager to answer questions and his professionalism shines through. While others bash the competition, Kenny takes the high road and explains in a professional way why ACA.Express is superior. Try it out and you'll see how easy it is to enroll your clients.

Vendor Response

by ACAExpress on January 04, 2016

Kevin, It's great to hear that ACAExpress.com has made such a difference for you. Thanks for the excellent review!. -Chris Linville, Chief Marketing Officer

User Friendly

Dec 04, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use and the customer service is efficient

Vendor Response

by ACAExpress on January 04, 2016

Loreen, Thanks for trusting ACAExpress.com to be your enrollment solution! If you ever need anything, we're here for you. -Chris Linville, Chief Marketing Officer

Great Customer Service!

Oct 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We cannot be any happier with the service that we have continued to received. Chris Cobb and his team has excelled in providing excellent service for our current agents and with helping onboard many new ones. The response times have been incredibly fast, the information has been very helpful and we truly love working with such a caring team.

Vendor Response

by ACAExpress on October 30, 2015

Dustin, Thanks for such a glowing review. We love working with you, too! - Chris Linville

Chris Cobb has gone the extra mile

Oct 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Chris has been very supportive, helpful and responsive as we onboard with the system.

Excellent Product

Oct 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As soon as the front facing customer app is working for open enrollment we will change our enrollment links on our web sites to ACA Express.

Great Product for Agents, Super Fast, Easy - Don't go back the healthcare.gov

Oct 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I thought it was not possible to shed the Governments Website, healthcare.gov, but ACA Express is an Agents Dream come true! No more Errors, or Shut Downs, No useless questions, just input your basic data, pick a plan and your done! 3-5 minuets for an agent to do! Then when approved go back in and make a payment, your done. It took 3 minuets for an approval back from the site!

If you don't think you need this, and you do ACA Business, Think Again! This system will be your best decision and investment you can make in our business, I'm just waiting for the system to work on Off Exchange Business! WOW!!!

Vendor Response

by ACAExpress on October 08, 2015

George, I'm glad to hear you've found ACAExpress.com to be as integral to your business as many other agents have. If you need anything, don't hesitate to reach out to us! -Chris Linville

very good so far. This is our first open enrollment using the product.

Oct 05, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Still working on all the things it will do. However, Chris Cobb has been excellent in answering all my questions and helping us in every way.

We appreciate such great follow up and attention to detail.

Vendor Response

by ACAExpress on October 08, 2015

Kevin, Thanks for the review! We look forward to helping you shoot your ACA production through the roof. :) -Chris Linville

Health Insurance Agent's Best Friend

Sep 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We used ACAExpress in our call center for enrollments last year and the platform worked to perfection for us. We also found the staff to be extremely helpful and responsive to any needs we had. They basically helped us every step of the way and their platform helped us, as a new call center, have a very successful first year in business. We are also very excited about the improvements they have made and the prospect of potentially doubling the number of enrollments we can complete due to the amazing upgrades to an already great platform. I simply can not recommend this product enough. I would never consider any other enrollment platform.

Vendor Response

by ACAExpress on September 30, 2015

Matt, Thanks for the review! The words are kind and we appreciate you as a partner more than we could express. -Chris Linville

Software saved me time and earned me more money

Sep 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I didn't know what I was missing out on until I got the ACAExpress software. I can't imagine doing ACA enrollments going forward without this software. Saved me so much time and allowed me to do more enrollments which in turn earned me more money. Not only is the software great but the support from the staff has been excellent as well. I highly recommend ACAExpress to all my agent friends.

Vendor Response

by ACAExpress on September 22, 2015

Andy, Thanks for the review. We look forward to continuing to help you and your friends skyrocket your production abilities. :) -Chris Linville

Very User Friendly

Sep 21, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can do express in enrollments in 10-15 minutes.

Vendor Response

by ACAExpress on September 22, 2015

Cynthia, Thanks for your review! -Chris Linville

Great tool; improves efficiency; increases profitability; Very responsive company

Sep 18, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having suffered through the ACA enrollment & support process since its inception, I have found ACAExpress to be a breath of fresh air: They have developed a great tool which insulates me from many of the time-wasting, frustrating shortcomings of the government's HC.gov environment. Ordinary enrollments that used to take 30-90 minutes can now be done in less than 5. Singlehandedly, this product makes individual Marketplace sales a viable product again.

Vendor Response

by ACAExpress on September 21, 2015

Brian, Thank you for the wonderful review. Per usual, it's a pleasure for us to work with you. Should you need anything don't hesitate to reach out to us. :) -Chris Linville

Chris Cobb is AMAZING!!! He has made this very easy for CLRA to adapt with the OE

Sep 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros - ease of use, simple,

Cons - It would be great if you could search your "completed" apps by carrier
- An option to bypass Medicaid and CHIP which you can on healthcare.gov

Vendor Response

by ACAExpress on September 17, 2015

Andy, Thanks for the kind words. Chris Cobb is certainly an integral part of our team. In regards to your Cons - sorting your completed apps by carrier is able to happen, I'll have Chris Cobb reach out to you to go over that with you. Also, the option you're wishing for will soon be live within the system. :) You ask, we deliver! -Chris Linville

Something works on ACA

Sep 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been delighted to work with ACA Express. The platform is incredible and so very easy to use. I could not be more impressed.

Vendor Response

by ACAExpress on September 17, 2015

Michael, Thank you for the kind words! It's been our pleasure to have you as a user of the platform. As usual, if you need anything don't hesitate to reach out to us. Chris Linville

Simply and Easy

Sep 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Prior I used healthcare.gov to enroll my clients which can best be described as a painful process. Fortunately, I was told about ACA Express by a friend and it's been a life saver. As an agent my time is valuable and this platform allows me to finish enrollments quicker and with less frustration. That means I can help more clients.

Kudos to ACAExpress.com! It's been a pleasure working with them and I know I can always count on their team when I need it most.

Vendor Response

by ACAExpress on September 16, 2015

Julie, thanks for the kind words.

Reid & Chris are wonderful to work with!

Sep 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Reid Bowie took the time to answer all of our questions and explained in detail how this technology would help our agency.

Chris Cobb took the time to help set us up and train on the new program. Very thorough and helpful with every step of the process.

Vendor Response

by ACAExpress on September 16, 2015

Mandy, Thanks for the kind words. It's been our pleasure to work with you.