# AgentExpress Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AgentExpress the right Insurance solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144807/ACAExpress/reviews --- AgentExpress 4.6 (56) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AgentExpress Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SS Sheron S Health Insurance BrokerInsurance, Self-employedUsed the software for: 1-2 years. “They are in my top 3 list. If they were still in existence I would recommend them as a web broker“ November 23, 2020 SS Sheron S Health Insurance BrokerInsurance, Self-employedUsed the software for: 1-2 years. “Great ACA client CRM.“ November 23, 2020 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BL Brian L. Used the software for: ### "ACA Marketplace WebE is a top-notch experience" December 16, 2016 5.0 I have been involved with Marketplace since before it went live 4 seasons ago. The first year all was done directly with Healthcare.gov and incredibly inefficient and frustrating experience. The longest hold time was 7-1/2 hours, average probably in the 20-30 minute range. The people at HIM were ill-prepared and ill-trained & we just had to suck it up and deal with them. Partway through the second year I was introduced to the ACAExpress enrollment platform and began using it exclusively. This single change cut average enrollment time by 80%! In its present state, the only hampers on the what ACAExpress can do are the artificial limitations required by the Marketplace itself. Enrollments are now slowed because of regulatory requirements, and any direct dealings with HIM are as frustrating as they ever were. But those interactions are now infrequent & the breadth of what we can do outweighs the occasional need to talk to HIM at all. Of particular note is the support system at ACAExpress & this group of talented and dedicated people deserves accolades much greater than I can give. Most of my support has been through email, but every contact is answered quickly (sometimes only a minute!), the answer makes sense and directly addresses the question asked, and is written in understandable terms. There are not enough good words to say about these folks. Thanks! All told, the HIM experience is frustrating, confusing and inefficient. ACAExpress provides a supported professional platform that allows me to compare and enroll plans in the most efficient way possible. With them, we would not be doing this any longer. Thanks, ACA! Review Source Response from ACAExpress December 16, 2016 Brian, Thank you so much.. we work incredibly hard because we know how important this added efficiency is for agents like yourself. We've always found you to be a pleasure to work with as well and look forward to working with you for years to come. Chris Linville, Chief Marketing Officer SS Sheron S. Health Insurance Broker Insurance Used the software for: 1-2 years ### "Great web broker experience" November 23, 2020 5.0 It was great. I am directy connected with \[SENSITIVE CONTENT HIDDEN\] who introduced me to the platform. They were the first web broker experience. The customer service was excellent. They kept us up to date during the rough patches in the early days. I stayed with them until they were aquired by another company but had a good experience while they were there. They are in my top 3 list. If they were still in existence I would recommend them as a web broker Pros Great ACA client CRM. Account analytics to know where you are with your sales goals. Quicker enrollments than using healthcare.gov alone when the double redirect first became available to agents. Cons In the early days there was a cost to use the software. There was no PDF comparison illustration for easy plan comparisons. Review Source SR Sheila R. admin Insurance Used the software for: 2+ years ### "It Was Good, Not anymore !!! a 5 year customer" July 8, 2019 1.0 Being a client for the past 5 years, i am saddened that your business/website has plummeted in quality. not being able to log into an enrollment and unable to complete an enrollment (by selecting an plan after redirect) is very upsetting. I cannot do my job! i depended on you to provide my company with a workable platform. very dissatisfied saddened and upset. shame on you Agent Express. you want to grow into a bigger market, but have left your core. Pros it WAS easy to use, can download your enrollments. a dream to enroll clients and easy follow up though the year. Cons now you CANNOT log back into an enrollment, your only option is to requote. you CANNOT add the plan to the ACA enrollment. if you contact support, they say they are working on it. Review Source CV Campbell V. Insurance Used the software for: 2+ years ### "Best of the Best" November 1, 2016 5.0 Anytime I've had a question or issue these guys have responded faster than the flash. I honestly just in information to chat, THEY ARE THAT GOOD! There is no number two in the business it's ACA Express and NO ONE else. Pros Ease of use, data storage, their is nothing I don't like Review Source PC Paul C. Used the software for: ### "Outstanding System" January 31, 2016 5.0 Kenny West, the ACA system, and his technical support staff are outstanding. This is one web brokerage system that works, is reliable, and the enrollment information DOES get to the carriers so that agents can get paid for their ACA business. They are very prompt in answering emails sent to their support staff, and they fix any applications that for one reason or another are hung up. The system is very user friendly. My only wish is that they had more online training on the use of their product. I have licenses in many states and I trust that their system will work for me. Because of the reliability issues I've heard about other web brokerage systema and/or the requirement with some of those other systems that you have to go into healthcare.gov to complete at least some of the application, I wouldn't ever consider use of any other system or vendor. The ACA system is fast, reliable, painless to use, and Kenny and his staff are continually making improvements and enhancements that make the system even better to use! Review Source Response from ACAExpress February 3, 2016 Paul, We love having you as a user and I'm glad to see our support staff has been about to "WOW" you! If you ever need anything we're here for you. :) Chris Linville, Chief Marketing Officer William A. High-Performance Business & Financial Coach Financial Services Used the software for: 1-2 years ### "Caused more problems than sales" August 3, 2018 3.0 We will not use them again. Pros It was simple to use and easy to process orders. Cons The problem is the orders didn’t properly transmit to the health insurance marketplace causing policies to not get transmitted to the carrier. Review Source OS ODALYS S. AGENT Insurance Used the software for: 2+ years ### "ERRORS & NO SUPPORT..." April 18, 2019 1.0 Support doesn't provide a solution to the errors, ever... Pros It is user friendly and connects to the marketplace... Cons No support and the error messages keep on coming and no resolution in the last 4 years... I wish they would fix all their glitches, once and for all... Review Source PL Paul L. paul Insurance Used the software for: 2+ years ### "Great Service" September 27, 2016 5.0 ACA express has been a key part of our agency staying in the health insurance business. We could not have done it with out them. Pros it bypasses healthcare.gov Cons need more bridging options to other products Review Source Response from ACAExpress October 6, 2016 Paul, Thanks for the kind review. I'd love to hear more about what you mean on "need more bridging options to other products". ACAExpress has full post out API's which allow the system to integrate with any other system. Thanks Again, Chris Linville | Chief Marketing Officer DP Debra P. Individual/ACA Sales Manager Used the software for: ### "Team Excellence" December 22, 2015 5.0 Working with the ACA Express for the first year was a very positive experience. There is a cohesiveness to the ACA Express team that makes execution of the ACA Express platform work. From the sales department to customer service it is apparent they all have the same goal in mind--to help facilitate enrollments and assist you in bringing the "tough cases" to completion. Enrolling clients in the Affordable Care Act isn't always a cake walk, but the ACA Express is the icing on the cake as far as ease and support--even in the midnight hour of a deadline. Lastly, the agent dashboard is truly remarkable in tracking enrollments on a moment to moment basis with its real-time function. And the unique login takes the guesswork out of whether or not you will be compensated for your hard work. All in all a multi-functional software. Review Source Response from ACAExpress January 4, 2016 Debra, Thank you for noticing how incredible our team is. They are truly the magic behind our product and don't always get to hear the kind words like you've shared. If you ever need anything, we're here for you. Chris Linville, Chief Marketing Officer KN Kevin N. Used the software for: ### "This is a lifesaver" December 15, 2015 5.0 I am new the selling health insurance to my clients. I was self taught on healthcare.gov which turned out to be a nightmare. Too many questions, too long of a process. Plus some of the times the application was time out and I'd have to start over again. I knew that there was a better solution. I spent hours, days and weeks. I looked at the other solutions out there and I even played around with a few. But ACA.Express has turned out to be the best. Easy to follow apps. So easy that clients can self enroll. If you read the insurance forums you'll see Kenny West's name pop up. He's always eager to answer questions and his professionalism shines through. While others bash the competition, Kenny takes the high road and explains in a professional way why ACA.Express is superior. Try it out and you'll see how easy it is to enroll your clients. Review Source Response from ACAExpress January 4, 2016 Kevin, It's great to hear that ACAExpress.com has made such a difference for you. Thanks for the excellent review!. -Chris Linville, Chief Marketing Officer DA Dustin A. Owner Used the software for: ### "Great Customer Service!" October 21, 2015 5.0 We cannot be any happier with the service that we have continued to received. Chris Cobb and his team has excelled in providing excellent service for our current agents and with helping onboard many new ones. The response times have been incredibly fast, the information has been very helpful and we truly love working with such a caring team. Review Source Response from ACAExpress October 30, 2015 Dustin, Thanks for such a glowing review. We love working with you, too! - Chris Linville JW Jaclyn W. Used the software for: ### "Great Customer Service" January 22, 2016 5.0 I am not an agent who has to use the software. However, if there is an issue, the agents will ask me to help get it fixed. The support team is so helpful and try to find solutions as soon as possible. They are amazing! Review Source Response from ACAExpress January 25, 2016 Jaclyn, We appreciate your review... The support team has certainly enjoyed working with you as well. Chris Linville, Chief Marketing Officer MS Michael S. President Used the software for: ### "Something works on ACA" September 17, 2015 5.0 I have been delighted to work with ACA Express. The platform is incredible and so very easy to use. I could not be more impressed. Review Source Response from ACAExpress September 17, 2015 Michael, Thank you for the kind words! It's been our pleasure to have you as a user of the platform. As usual, if you need anything don't hesitate to reach out to us. Chris Linville EV Eddie V. enroller Used the software for: ### "It is a unique format and took some time to adjust to. Almost seemed too easy at times." January 15, 2016 4.0 It felt a little awkward that the plans choice came up so soon, right after the zip code, age and income. It would seem that the additional info such as address, birthdate, job info etc, would come up first but you probably have a logic to the order that is not obvious to me. Review Source JB Jill B. President Used the software for: ### "Couldn't survive OE without this Amazing programl!" December 16, 2015 5.0 I was a little hesitant when it first rolled out. All fears have been completely eliminated. Staff and customer support is second to none! Keep up the GREAT work! Review Source Response from ACAExpress January 4, 2016 Jill, Thank you for the kind words! Chris Linville, Chief Marketing Officer VL Viet L. Used the software for: ### "Quick and easy to use " January 8, 2016 5.0 Easy to manage customer and look up information on the platform. However, it take steps to look for an application in marketplace website in order to see the details rather than directly access. Review Source JB Janie B. Agent Used the software for: ### "Easy to use, great UI, phenomenal" January 8, 2016 5.0 It makes everything easy in a beautiful platform. Review Source Response from ACAExpress January 9, 2016 Thanks for the kind words. We certainly think its beautiful, too. :) Chris Linville, Chief Marketing Officer JW John W. Agent Used the software for: ### "Awesome!" January 19, 2016 5.0 Such a great platform! Fast and easy to use. The tech support reps are also very knowledgeable and kind. Review Source SN Spencer N. Used the software for: ### "Fast and easy" January 18, 2016 5.0 Very fast and accurate.. Simple to use.. Great support. Review Source LW Lane W. Owner / Agent Used the software for: ### "The amount of time this has taken out of enrollments is OUSTANDING!!!!!! Great tool to have!" December 18, 2015 5.0 Only con is not knowing where to look for answers when in front of an enrollee doing an application. When I call the 888-668-3909 line it instructs me to send an email. I have sent the email & it was resolved quick by ACA Support, but it was not in real-time while facing the enrollee. Example: I wrote an app. for a woman last week that was drawing Social Security (Under 65) and had additional income from self-employment (Tax Preparer). Under the "income source" tab there is an option for "Social Security Disability" but not plain "Social Security". We questioned the taxation of disability so I did not select that option. I believed I used the "Other" option to define the SS income. Other than that the Program is out-standing! I'm learning it as I go & will definately keep using it. I was surprised at how fast my email was responded to & resolved. Great job to Kenny West! Review Source GD George D. Owner Used the software for: ### "Great Product for Agents, Super Fast, Easy - Don't go back the healthcare.gov" October 6, 2015 5.0 I thought it was not possible to shed the Governments Website, healthcare.gov, but ACA Express is an Agents Dream come true! No more Errors, or Shut Downs, No useless questions, just input your basic data, pick a plan and your done! 3-5 minuets for an agent to do! Then when approved go back in and make a payment, your done. It took 3 minuets for an approval back from the site! If you don't think you need this, and you do ACA Business, Think Again! This system will be your best decision and investment you can make in our business, I'm just waiting for the system to work on Off Exchange Business! WOW!!! Review Source Response from ACAExpress October 8, 2015 George, I'm glad to hear you've found ACAExpress.com to be as integral to your business as many other agents have. If you need anything, don't hesitate to reach out to us! -Chris Linville MB Matt B. President Used the software for: ### "Health Insurance Agent's Best Friend" September 29, 2015 5.0 We used ACAExpress in our call center for enrollments last year and the platform worked to perfection for us. We also found the staff to be extremely helpful and responsive to any needs we had. They basically helped us every step of the way and their platform helped us, as a new call center, have a very successful first year in business. We are also very excited about the improvements they have made and the prospect of potentially doubling the number of enrollments we can complete due to the amazing upgrades to an already great platform. I simply can not recommend this product enough. I would never consider any other enrollment platform. Review Source Response from ACAExpress September 30, 2015 Matt, Thanks for the review! The words are kind and we appreciate you as a partner more than we could express. -Chris Linville BL Brian L. Marketplace specialist Used the software for: ### "Great tool; improves efficiency; increases profitability; Very responsive company" September 18, 2015 4.0 Having suffered through the ACA enrollment & support process since its inception, I have found ACAExpress to be a breath of fresh air: They have developed a great tool which insulates me from many of the time-wasting, frustrating shortcomings of the government's HC.gov environment. Ordinary enrollments that used to take 30-90 minutes can now be done in less than 5. Singlehandedly, this product makes individual Marketplace sales a viable product again. Review Source Response from ACAExpress September 21, 2015 Brian, Thank you for the wonderful review. Per usual, it's a pleasure for us to work with you. Should you need anything don't hesitate to reach out to us. :) -Chris Linville JB Jeff B. Agent/Owner Used the software for: ### "Far better than the "other" place we had to go" December 18, 2015 5.0 The only problem I have had is on the customer side. At times they were having issues logging in using smart phone. On my end (the agent side) I have not had any issues. Its a blessing to be able to talk to someone in person or over the phone and have a quote ready for them in under two minutes. They are shocked how easy it is. That also leads to referrals which we all like! Keep up the good work and hopefully we have many more years of success together! Review Source Response from ACAExpress January 4, 2016 Jeff, Good to hear we are better than that "other" place. :) When you need us, we'll be here. Chris Linville, Chief Marketing Officer bR brian R. agent Used the software for: ### "software is excellent." January 27, 2016 5.0 system is excellent. Quick. Will even be better when we can upload information to the marketplace. 2 knocks. 1. Would be great if your premiums were more accurate. Not sure how you can do that. No one I quoted was the same. 1 person was a few cents less, everyone else was a few cents more. Some people were several dollars more and I had to call my clients to explain. Feel it ruins my credibility. One person I quoted $0 and was actually $9.84. 2. Would be nice if some of your displays were darker(age, new upload). Tough for my old eyes to see grey on a lighter grey background. Thanks Review Source Similar Products Featured