# Page 2 | AgentExpress Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is AgentExpress the right Insurance solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144807/ACAExpress/reviews

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AgentExpress

4.6 (56)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of AgentExpress

## Showing most helpful reviews

Showing 26-50 of 56 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LM

Lynn M.  
  
  
Used the software for:

### "Works exactly as I hoped."

January 19, 2016

5.0

I had some unexpected issues getting started due to problems with my past WBE. Not only did the ACAExpress staff make sure I was up and going quick when that other solution went down, they even helped me clean up the data that was messed up by the other company. I call that incredible customer service. Acaexpress does just what I needed. It enrolls clients quickly in addition to helping me manage my clients.

Review Source

Response from ACAExpress

January 19, 2016

Lynn, I'm glad to hear the support team was able to help with the data mess. As you need, we'll always be here when you need us most. Chris Linville, Chief Marketing Officer

TS

Ted S.  
  
  
Used the software for:

### "ACAExpress has made agent enrollment possible."

January 4, 2016

5.0

I have now used ACAExpress for three annual enrollment periods. Given the challenge of dealing with a government agency - CMS and HealthCare.gov - they have succeeded in making agent enrollment possible. The system is intuitive to use, and it is stream lined allowing for an enrollment in as little as 5 to 10 minutes. The support staff has been attentive to glitches and attentive to my inquiries. They have earned a Five Star rating in my book.

Review Source

Response from ACAExpress

January 5, 2016

Ted, Thank you for the kind words. We love working with you! Chris LInville, Chief Marketing Officer

RW

Russell W.  
Owner  
  
Used the software for:

### "Fantastic service!"

December 15, 2015

5.0

Had to make a switch to them last minute due to issues with previous provider. ACA Express (Kenny was my contact) went above and beyond. Fixed everything and got me submitting apps in no time. Not sure why I didn't switch before hand. Now that I see their system, I can see how this is what you need if you are doing any volume with ACA plans. Kenny even fixed the issues that were my fault, without saying a word. Great work guys!

Review Source

Response from ACAExpress

January 4, 2016

Russell, Thanks for the review. As usual, we'll be here when you need us! Chris Linville, Chief Marketing Officer

JG

Jeff G.  
Owner  
  
Used the software for:

### "A business saver!"

December 16, 2015

5.0

I was late to the ACA Express party, using another WBE. But Kenny and the entire team at ACA Express came through for my business when it was needed most. When others are absent from support, ACAExpress is on top of things. Great program, great support, and excellent value for the money. It's a game changer for independent insurance agents working with Affordable Care Act plans.

Review Source

Response from ACAExpress

January 4, 2016

Jeff, Glad to hear we could be there for you in your highest moment of need. If you ever need anything, we're here for you! Chris Linville, Chief Marketing Officer

TM

Tara M.  
Independent Agent  
  
Used the software for:

### "Awesome!!"

December 15, 2015

5.0

I have been using ACA Express since last year open enrollment and haven't had to deal with the marketplace customer service at all... typically it takes me about 10-15 minutes from beginning to end with enrollments... ACA Express has made my life easier and my clients happier. No more waiting on hold with the marketplace for hours!!!

Review Source

Response from ACAExpress

January 4, 2016

Tara, We love you, too! Glad to hear we've been able to provide you exactly what we intended when the company was founded. If you need anything at all, we're here for you. Chris Linville, Chief Marketing Officer

AK

Andy K.  
President  
  
Used the software for:

### "Chris Cobb is AMAZING!!! He has made this very easy for CLRA to adapt with the OE"

September 17, 2015

5.0

Pros - ease of use, simple, Cons - It would be great if you could search your "completed" apps by carrier - An option to bypass Medicaid and CHIP which you can on healthcare.gov

Review Source

Response from ACAExpress

September 17, 2015

Andy, Thanks for the kind words. Chris Cobb is certainly an integral part of our team. In regards to your Cons - sorting your completed apps by carrier is able to happen, I'll have Chris Cobb reach out to you to go over that with you. Also, the option you're wishing for will soon be live within the system. :) You ask, we deliver! -Chris Linville

AG

Andy G.  
Health and Life Insurance Agent  
  
Used the software for:

### "Software saved me time and earned me more money"

September 22, 2015

5.0

I didn't know what I was missing out on until I got the ACAExpress software. I can't imagine doing ACA enrollments going forward without this software. Saved me so much time and allowed me to do more enrollments which in turn earned me more money. Not only is the software great but the support from the staff has been excellent as well. I highly recommend ACAExpress to all my agent friends.

Review Source

Response from ACAExpress

September 22, 2015

Andy, Thanks for the review. We look forward to continuing to help you and your friends skyrocket your production abilities. :) -Chris Linville

TD

Toby D.  
  
  
Used the software for:

### "Revolutionized our business!"

January 9, 2016

5.0

When we started using ACA Express it dramatically increased our productivity. We were initially going through healthcare.gov, but soon realized their site was slowing down how many enrollments each agent could process in a day. We tried a few other 3rd party platforms with some success but nothing like what we experienced with ACA Express. Our productivity. Increased by approximately 10x. It's easy to use. Quick. I can't say enough about the customer support. The few times we've ever needed them they have been right there!

Review Source

RW

Randall W.  
President  
  
Used the software for:

### "The software is easy to use and very fast!"

January 7, 2016

5.0

The Pros: Myself and my customers loved the fact that they did not have to wait so long to get their healthcare, which lead to them giving me more referrals. The Cons: Get the customer service guys more help. The customer service support team you have is great but they could use extra help. I guess that comes with growth. Happy New Year!

Review Source

Response from ACAExpress

January 8, 2016

Randall, Thanks for the review! It's always nice to hear when customers love the product we put so much work behind. Chris Linville, Chief Marketing Officer

JV

Julie V.  
Agent  
  
Used the software for:

### "Simply and Easy"

September 16, 2015

5.0

Prior I used healthcare.gov to enroll my clients which can best be described as a painful process. Fortunately, I was told about ACA Express by a friend and it's been a life saver. As an agent my time is valuable and this platform allows me to finish enrollments quicker and with less frustration. That means I can help more clients. Kudos to ACAExpress.com! It's been a pleasure working with them and I know I can always count on their team when I need it most.

Review Source

Response from ACAExpress

September 16, 2015

Julie, thanks for the kind words.

TR

Todd R.  
Owner  
  
Used the software for:

### "ACA Express' Customer Service puts them ahead of the competition!"

December 18, 2015

4.0

Not one of the web broker tools I've tried offers a perfect solution to working with ACA plans - including hc.gov! ACA Express keeps brokers in the loop when changes occur and their customer service is excellent. They respond quickly and are easy to reach when you have a question or are seeking problem resolution.

Review Source

Response from ACAExpress

January 4, 2016

Todd, Thank you for the kind words. We believe our Agent Support is "best in class" and it's good to see that you feel the same. Chris Linville, Chief Marketing Officer

JD

Jack D.  
  
  
Used the software for:

### "Great Solution"

January 19, 2016

5.0

ACAExpress saves me tons of time when enrolling clients. Much better than every other software I've used to enroll obamacare plans.

Review Source

Response from ACAExpress

January 19, 2016

Jack, Thanks for taking out the time to submit a review. Chris Linville, Chief Marketing Officer

GA

George A.  
AOR  
  
Used the software for:

### "Great service"

December 16, 2015

5.0

We were having trouble using other softwares to submit ACA enrollments. I reached out to ACA Express and within minutes Kenny West was able to get our office setup and submitting deals. The application was very smooth and easy to use. By far the best choice for submitting ACA enrollments.

Review Source

Response from ACAExpress

January 4, 2016

George, I appreciate you taking the time out of your busy schedule to submit a review. :) Chris Linville, Chief Marketing Officer

RI

Rafael I.  
Agent/broker  
  
Used the software for:

### "Excellent Support. The only system that worked this Open Enrollment."

January 21, 2016

5.0

Pros: Very easy to use Hands-on CEO who makes this company work. Extremely fast processing Only one error, and it was fixed before I could bring to their attention. Best by FAR of three systems tried. Cons: Ease of quoting. Close to being fixed. Marketing folks unresponsive. Believe this was FIXED by CEO

Review Source

MC

Mandy C.  
Asst VP  
  
Used the software for:

### "Reid & Chris are wonderful to work with! "

September 3, 2015

5.0

Reid Bowie took the time to answer all of our questions and explained in detail how this technology would help our agency. Chris Cobb took the time to help set us up and train on the new program. Very thorough and helpful with every step of the process.

Review Source

Response from ACAExpress

September 16, 2015

Mandy, Thanks for the kind words. It's been our pleasure to work with you.

KW

Kevin W.  
President/ Owner  
  
Used the software for:

### "very good so far. This is our first open enrollment using the product."

October 5, 2015

4.0

Still working on all the things it will do. However, Chris Cobb has been excellent in answering all my questions and helping us in every way. We appreciate such great follow up and attention to detail.

Review Source

Response from ACAExpress

October 8, 2015

Kevin, Thanks for the review! We look forward to helping you shoot your ACA production through the roof. :) -Chris Linville

MH

Michelle H.  
Senior enrollment manager  
  
Used the software for:

### "User friendly and fast"

January 18, 2016

5.0

Acaexpress is really easy to use and fast. Everyone there is very helpful and knowledgeable. I have recommended this to many of my friends that are independent agents.

Review Source

Response from ACAExpress

January 19, 2016

Michelle, Thanks for the kind words. It's always been great to work with you. Chris Linville, Chief Marketing Officer

RP

Renina P.  
Insurance Professional  
  
Used the software for:

### "A few glitches, but I like the system overall."

December 22, 2015

4.0

Pros - quick enrollment, easy to navigate, quoting is also very fast, Cons - due to the limited information submitted to the marketplace, some of our clients have had initial grief trying to prove tax filing and reconciliation of 2014 taxes which results in loss of subsidy.

Review Source

SW

Shauntay W.  
  
  
Used the software for:

### "Awesome"

January 19, 2016

5.0

Super fast enrollments and customer service is fantastic

Review Source

Response from ACAExpress

January 19, 2016

Shauntay, Thanks for submitting a review. We work really hard to make sure our Agent Support team is there when you need them. Glad to hear that's been the case. Chris Linville, Chief Marketing Officer

jB

jason B.  
agent  
  
Used the software for:

### "easy to use"

January 30, 2016

3.0

Easy to use, but seems to trigger additional information required by the customer. Would like to see dental options available.

Review Source

Response from ACAExpress

February 3, 2016

Jason, Thanks for the kind words.. If we can ever help don't hesitate to reach out to us. Chris Linville, Chief Marketing Officer

oS

odalys S.  
agent  
  
Used the software for:

### "aweful at the beginning like the frog but charming now like the prince ;)"

December 18, 2015

4.0

Before Carsten I was ready to quit and give up on ACAEXPRESS but Since Carsten called me four weeks ago and has consistently provided great support and service, I have been flowing smoothly. He's been my Angel at ACAEXPRESS and thanks to him I stayed.....

Review Source

JJ

Joseph J.  
  
  
Used the software for:

### "Health Insurance broker for 16 years."

January 20, 2016

4.0

So far , blows, SlurpaYa outta the water.

Review Source

Response from ACAExpress

January 20, 2016

Joseph, Thanks for the review. We certainly enjoy providing a better service than our competitors. I'm glad you've noticed that we do. Chris Linville, Chief Marketing Officer

LB

Loreen B.  
Administrative  
  
Used the software for:

### "User Friendly"

December 4, 2015

4.0

Easy to use and the customer service is efficient

Review Source

Response from ACAExpress

January 4, 2016

Loreen, Thanks for trusting ACAExpress.com to be your enrollment solution! If you ever need anything, we're here for you. -Chris Linville, Chief Marketing Officer

AB

A. B.  
Agent  
  
Used the software for:

### "ACA Express has made customer enrollment an absolute breeze!"

January 21, 2016

5.0

It is amazing how quickly an enrollment can be completed with ACA Express and their online customer service is efficient and quite prompt. It was well worth the investment.

Review Source

rA

ron A.  
broker  
  
Used the software for:

### "OUTSTADING"

December 16, 2015

5.0

when all others failed, ACA EXPRESS was a real winner on 12/15 deadline. what I like most is the ability to communicate with Kenny, he always reply to emails.

Review Source

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