--- title: "WorkBright Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is WorkBright the right Applicant Tracking solution for you? Explore 188 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144809/WorkBright/reviews/" page_type: "reviews" language: "en" --- WorkBright 4.8 (188) [View alternatives](https://www.capterra.com/p/144809/WorkBright/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of WorkBright Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews AV Alexandra V HR GeneralistEnvironmental Services, 201 - 500 employeesUsed the software for: More than 2 years. “It helps ensure we are compliant with I-9 completion, automatically sends to E-Verify, and keeps a record of all submissions and cases.“ February 5, 2026 AV Alexandra V HR GeneralistEnvironmental Services, 201 - 500 employeesUsed the software for: More than 2 years. “The only downside is that it does not currently integrate with our HRIS system, Paylocity. If they added an integration, it would be perfect.“ February 18, 2025 JG Jenny G Camp DirectorProgram Development, 11 - 50 employeesUsed the software for: Less than 6 months. “You simply send the implementation team your forms and they ensure that all appropriate fields can be autofilled, that they're easy for staff to fill out and that they're able to be used on both phones and laptops.“ February 17, 2025 GR Grace R RecruiterHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “applicant can still put in incorrect dates like issue date or expiration date for car insurance and the likes“ December 20, 2024 JG Jenny G Camp DirectorProgram Development, 11 - 50 employeesUsed the software for: Less than 6 months. “It gives me peace of mind that the forms will be filled out correctly and the interface on the back end makes it very easy to track my staff's progress on their forms as well.“ February 17, 2025 AR Andrea R Sr. RegistrarRecreational Facilities and Services, 51 - 200 employeesUsed the software for: 6-12 months. “There isn't an easy way to transfer applications from one type of application section to another without copying it. “ June 28, 2024 TH Taylor H RecruitingStaffing and Recruiting, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “WorkBright simplifies the i9 process and makes it completely automated and so that candidates can do it without visiting our office.“ January 2, 2025 LH Lauren H HR Central SupportMechanical or Industrial Engineering, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “There are consistent mistakes in the entry of Permanent Resident or Green Card numbers--most fail to include the three letters before the number.“ December 7, 2022 ## Showing most helpful reviews Showing 1-25 of 188 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Melinda C. Market Manager Staffing and Recruiting Used the software for: 6-12 months ### "Simple and Easy" December 20, 2024 5.0 It has been simple and easy to use for candidates. Pros It saves so much time and easy for the employees Cons They only get a text message and not an email. Review Source CF Carolyn F. People and Culture Generalist Internet Used the software for: 1-2 years ### "Great Product" February 17, 2025 5.0 Excellent. Very hands on and they are available to meet with you. Pros I love how easy it is to navigate through the process as an administrator as well as how easy it is for the new hire to complete the process with ease. Cons eVerify jumps in every now and then and I can't seem to get that correct each time. Review Source GT Gina T. Marketing Intern Media Production Used the software for: Less than 6 months ### "Not my favorite but well-designed" September 23, 2018 3.0 Pros The number one pro I’ve found after trying this product is the efficiency and streamlining of documents and the in’s boarding process overall. While you can’t request a free trial of this software they do offer a demo. Cons This is a pretty pricey product if you are a small or new business and I don’t love that there is not a free trial offered. Review Source MF Michelle F. HR Analyst Civic & Social Organization Used the software for: 6-12 months ### "Efficiency Rewards" February 19, 2025 5.0 WorkBright has allowed us to utilize our time more efficiently and communicate incomplete documentation seamlessly. The transition was easy and the efficiency rewards have been huge! We are very happy with this product and would recommend it to any hiring entity. Pros WorkBright brought our processes from time consuming paper drudgery into the 21st Century. Cons No complaints, it has been a great product! Review Source LP Leslie P. Talent Support Specialist Human Resources Used the software for: 1-2 years ### "Workbright is the best" February 26, 2025 5.0 workbright so far has been the best platform i have used in regards to tracking onboarding paperwork and its accurate to the T Pros that all paperwork is on the site. no going in and out of other sites Cons probably reaching Customer service they take forever to get back Review Source bO bryana O. talent and payroll support supervisor Accounting Used the software for: 6-12 months ### "Onboarding Time Cut in Half" February 26, 2025 4.0 i enjoy using workbright. it allows us, as employers to onboard faster Pros how easy the site is to navigate. i like how there is a section to review e-verify cases by status Cons the i-9 form area looks a bit chaotic. i wish it could be filtered/organized like the e-verify cases page Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) to ensure our company was being compliant Review Source DG Dalisa G. Talent and payroll specialist Human Resources Used the software for: 2+ years ### "Great experience" February 26, 2025 5.0 Great experience and easy to complete the paperwork. Pros I love that is easy for the talent to complete their paperwork. Cons Nothing, everything is easy with the website. Review Source MS Montanna S. Multiple positions based on recruiting needs Staffing and Recruiting Used the software for: 6-12 months ### "WorkBright I9 Verification Review" February 27, 2025 5.0 It has eased the process of taking in the credentials and making sure they are verified efficiently. Pros The ability to allow candidates to have step by step, CLEAR, directions on what they need to upload and exactly how to upload it. Cons Unclear on what is incorrect when resubmitting if status was not achieved. Review Source AB Abner B. Talent and Payroll Support Specialist Human Resources Used the software for: 1-2 years ### "Workbright 2025" February 26, 2025 5.0 It has been great. Only suggestion I would have been to add a customer service line as well for employees trying to ask questions. Pros I liked that everything is in one site. You don't need to leave the site for other functions. Cons Maybe they can have a call line for employees and clients. Review Source SB Shyla B. Recruiting Manager Staffing and Recruiting Used the software for: 6-12 months ### "Highly recommend Workbright" February 20, 2025 5.0 Excellent! It has really made being a recruiter easier and saved time in the day. Pros Workbright was extremely effective in streamlining the I9 process. It cut down onboarding times significantly. It also adds an extra layer of protection with having a secondary person verify the candidates identity and really gives a peace of mind for us! Cons If I had to say anything negative, it would be that sometimes the geolocation doesn't work right away and scanning a QR code is needed sometimes. Review Source AL Amy L. Market Manager Staffing and Recruiting Used the software for: 6-12 months ### "Quick and Easy to use platform" October 11, 2024 5.0 Very simple and easy to use. Extremely user friendly. Pros Very user friendly, site is very easy to use and simple. Cons Sometimes our talent have trouble signing in. Switched from [I-9 HQ](https://www.capterra.com/p/231893/I-9-Management/) Able to verify remotely and quicker onboarding process Review Source ED Erin D. Talent & Culture Generalist Hospitality Used the software for: 6-12 months ### "WB Review" February 18, 2020 5.0 Have received a lot of feedback from our hiring managers on how smooth the process is when integrating an employee as well as feedback from applicants stating how easy it is to complete online forms. Pros Pros: ease and speed for the applicants to apply and ease/speed for hiring managers to manage and integrate the applications. Cons Cons: It would be nice to have an option to download ALL forms into 1 pdf, vs downloading each individual form in the onboarding area. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Onboarding can be completed via mobile device. Review Source Response from WorkBright March 5, 2020 Hi Erin, Thank you so much for taking the time to leave us this detailed review. A large focus of our product is to make onboarding as easy as possible so it's great to hear both your hiring managers and applicants feedback confirming our efforts are working! We are always looking for ways to improve and I will pass along your feature improvement request for bulk form downloads to our team, I could see how this would be very helpful in some situations. Thanks again for your time! EA Elizabeth A. Manager Non-Profit Organization Management Used the software for: 1-2 years ### "WorkBright verification done in minutes" December 19, 2024 5.0 The paperwork behind ID and employment verification is done in minutes and the invitation to complete the applications comes in within three to five minutes which is simple, easy to navigate and has a full return of ten to fifteen minutes instead of the traditional waiting period of hours to days. Pros ID and employment verification done in a few minutes. Accessible to prospective employees and easy to navigate. Cons Just take the entire hire experience please? Review Source JA Joleen A. Recruiting Manager Marketing and Advertising Used the software for: 6-12 months ### "Great App to use" December 20, 2024 5.0 10 out of 10. Will continue to use everyday. Pros The quick access to information that i need. Cons At first how to find the App, but then i figured out how to pin it. Review Source KG Katherine G. HR Generalist Education Management Used the software for: Less than 6 months ### "Positive Experience Using Workbright for Remote I-9s" December 27, 2024 5.0 My overall experience with Workbright has been positive. Anything that is simple to use and saves me time is a win. Pros It is a very easy-to-use platform for the HR team and new employees to navigate. Cons I have not encountered any challenges using Workbright. Review Source CW Cari W. Market Manager Staffing and Recruiting Used the software for: 6-12 months ### "A great tool! " October 11, 2024 5.0 It is a great tool that can really help speed up the hiring process. Pros How quick and easy it is to use. And also how much it speeds up the process. Cons Explaining to the employees how to complete the I9 verification. Review Source HM Helen M. HR Construction Used the software for: 2+ years ### "Easiest on-boarding system out there!" September 25, 2024 5.0 We started using Workbright during the pandemic, as we couldn't meet in person. We continued using it because it was so much easier to use than having employees physically complete forms. We've since implemented an HRIS system but have reverted to using Workbright as it was so much easier for our new hires. Pros It's very simple. It's easy for someone who has no experience in being hired to just answer the questions and sign off on the forms. Cons I have not found anything to dislike about Workbright Review Source KS Kelton S. Assistant Director Non-Profit Organization Management Used the software for: 2+ years ### "Incredibly Valuable Software!" October 2, 2023 5.0 Pros I don't believe there's a better system out there for tracking the application process when dealing with 100+ new applications each year in an organization with a very competitive hiring process. It allows various team members to communicate within the software to collaborate on hiring decisions. Then, integrating those hired into the on-boarding platform saves a lot of time and our newly hired applicants are able to breeze through the on-boarding requirements due to the ease of use that Workbright allows. They also have maintain great rapport and relationships with their customers! Cons I do wish that I could make edits to my application or the on-boarding documents myself on the back-end without having to submit the requested changes to the company to integrate these changes on the front-end. Review Source KS Kayla S. Onsite supervisor Staffing and Recruiting Used the software for: 6-12 months ### "OnSite Supervisor " October 2, 2024 5.0 Great tool taking away the risk with employers. Pros Takes time off employers hands and puts it in the employees. Cons Text message is the only option, emails would be nice as well. Review Source RE Raquel E. Human Resource Specialist Staffing and Recruiting Used the software for: 6-12 months ### "Daily User " December 14, 2023 5.0 Pros Great platform to stay organized and keep everything in one place Cons only real con is applicates can sign/acct as their own authorized rep for section 2 of the i9 form Review Source MJ Mikella J. Human Resources Coordinator Entertainment Used the software for: 2+ years ### "Functional Onboarding Software that works a large majority of the time! " July 7, 2022 5.0 Overall, we love WorkBright and have no plans to switch to another software. The positives highly outweigh the one negative problem we have. Pros The software works well at working behind the scenes to bring all of the onboarding documents together. As an HR Coordinator - its easy to go back and access past documents. We like how multiple people on our team can access, approve, and edit the provided documents. Cons We have issues with the start dates populating from our applicant software - applicantpro. Once the start date is in WorkBright you have to do some very specific navigating to get notifications and alerts properly changed. I wish there was a way to soft reset an employee so that dates were accurate! Review Source NK Naballieu K. Human Resources Coordinator Retail Used the software for: 2+ years ### "WorkBright " May 16, 2022 5.0 Time management. We can assign times during the day to view and approve submissions then go about the rest of our day. Also, because candidates receive deadlines and email reminders about submitting the required forms, we spend less time on the phone calling around. Pros I probably like the ability to run expiration reports and send requests for new submissions the most. I schedule a day and time each month to run reports of expired documents needing renewal and am able to send the request to as many employees as needed at the same time! Love it. Cons I love using WorkBright and can't think of any features I dislike. Review Source MM Malyssa M. HR Manager Non-Profit Organization Management Used the software for: 2+ years ### "Highly Recommend WorkBright" February 18, 2020 5.0 With WorkBright, we have been able to make our onboarding processing more efficient and less time consuming for our new hires and rehires. The ability to easily add/remove forms from our onboarding paperwork is a huge feature and the option to assign forms to specific hire groups is also a great feature. Pros WorkBright is extremely user friendly and has met the majority of our needs in regards to new hires. Before implementing WorkBright, our organization did new hire paperwork they old fashion way with hard copies and it lead to a longer process and more room for errors. We highly recommend WorkBright! Cons The only minor con for our organization is that on the main staff page we would like to be able to see which supervisor the employee belongs to and be able to sort by that field. That would make contacting the supervisors and updating information much easier instead of having to click in to each individual employee to find that information. Review Source Response from WorkBright March 5, 2020 Dear Malyssa, we are so grateful for your kind words. We share all feedback in our company meetings including feature requests and this will be a great addition to add for future version improvements. Thanks for sharing you review with us and the community. JW JoAlyce W. HR Assistant Director Religious Institutions Used the software for: 1-2 years ### "WorkBright is a lifesaver" April 4, 2022 5.0 We used to have problems collecting all the applicable forms from our employees hired remotely in the two states we cover, but now that we use WorkBright, we have a significantly better return rate. Pros WorkBright's system is well organized and easy to use. The remote I-9 feature is a lifesaver for our company's needs, and their customer service is awesome! They always respond in a timely manner, and you can depend on them to follow up. I can't say enough good things about WorkBright's product and customer support! Cons I haven't found anything that I don't like about WorkBright. They ask for feedback on their product, and they've implemented suggestions made by users. Their remote I-9 verification email could be stronger, but I have my own follow-up process with new employees being hired remotely. Review Source DW Donna W. HR/OM Health, Wellness and Fitness Used the software for: 1-2 years ### "Love WorkBright!" April 29, 2020 5.0 I love the program, the staff and Team that I work with. I have nothing bad to say what so ever! Pros The ease of sending staff the required paperwork for onboarding and continuing training. The ease of speaking with the Team and getting assistance when needed. Cons I have the ability to go in to the forms and see who has not completed..say one of the test.. I have to go into each staff and resend/request resubmission instead of just clicking on the forms folder, selecting the ones that have not finished and do a Mass re-submit for those. I can click on them but there is not an option to -resubmit from the form sectionin itself. Reason for choosing WorkBright Like I stated, no other product like it and it meshes with ABS. There were a few glitches with some of the forms, or transfers, IE pay rate- We have different pay for different types of clients, so we can not put is a Way Rate so it was paying our staff $0.. lol.. But the Team fixed it so that that does not have to be a required section for us. 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