Who Uses This Software?

At Oneserve, our objective is to provide robust, flexible and intuitive software for any sized business managing a mobile workforce, public and private sector.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Oneserve
  • www.oneserve.co.uk
  • Founded 2010
  • United Kingdom

About Oneserve

If you are looking for a system to connect your back office teams, mobile workers, subcontractors and customers, then Oneserve is the solution for you. Our award winning cloud-based software moulds to your business, giving you control, whilst continually realising efficiencies. Intelligently schedule jobs, automatically reorder parts, monitor performance & customer satisfaction and make continual efficiency improvements.


Oneserve Features

  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management

Oneserve Reviews Recently Reviewed!


Very professional management system.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Onserve was one of the best investments PPVS made. Our turnaround in quotations has increased significantly and modernised the companies management structure.

Cons: The only thing I would flag is when buying the software we initially was told we would have access to a client portal, however when we come to implement this early part of this year we have been quoted a charge for this so we are making do for now but something we definitely want to invest into.

VG! Does what it says on the tin.

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and easy to implement. We were using it within 1 day. I like the expandability which future proofs the solution within the organisation.

Cons: Nothing really I suppose. If I was pushed the only gripe would be the cost of the interface to Xero, our finance solution.

Good operational product which is easy for all to use

Aug 21, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Oneserve is an easy product to learn and use which means staff at all levels are able to learn the basics very quickly. It is versatile and can be adapted to the individual business needs, and at different levels in the business. It is a very good operational tool.

The Standard reporting suite is lacking but information can be obtained through exports from searches or add on reporting package but this comes at additional cost.

The helpdesk are very good and queries answered quickly, however, change requests can sometimes take a while to be implemented.

Intuative and clear.

Aug 20, 2015
4/5
Overall
5 / 5
Ease of Use
2 / 5
Customer Support

Comments: It is not a CRM so has limitations with jobs which a speculative. Report are clunky. It is difficult to have overview of individual clients for which we deliver differing work streams, making monthly meetings difficult as the information extraction from OneServe is problematic. As we have a number of clients we would much prefer loading jobs under a client then work stream for that client rather than simply on a work stream this would traceability and capturing performance data for client rather than work streams.

Oneserve Scheduling and Appointment System for In House Repairs Team

Aug 10, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: A really good product which has helped to improve efficiencies with regards appointing and scheduling of responsive works for the in house repairs team. Simple to use and easy to configure and build on. We are currently working with Oneserve to expand the system in support of other activities currently undertaken by the repairs operatives.

Customer Service is first class, with pro-active account management team working to ensure that we receive the best service possible.

The software is intuitive to use and allows for customer configuration the product has a good road m

Aug 19, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: The product lacks detailed reporting as part of the standard package however as stated before the development road map is good and inclusive.

IT support is responsive and quick

Management team are responsive and inclusive