Oneserve

Oneserve

4 / 5 4 reviews

Who Uses This Software?

Our solutions are targeted at any businesses who has a mobile workforce, our two products cater for enterprise level and smaller, growing businesses.


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Oneserve
  • www.oneserve.co.uk
  • Founded 2010
  • United Kingdom

About Oneserve

Oneserve is a UK-based mobile workforce management solution that gives your frontline team and subcontractors the knowledge necessary to complete each maintenance job efficiently; while you have the visibility necessary to monitor, analyse and improve. Intuitive, flexible and highly collaborative, Oneserve will automate and optimise your service delivery, from job scheduling to stock and parts management. Data is accessed and shared in real-time giving you an instant electronic audit trail.


Oneserve Features

  • Asset Tracking
  • Commercial Properties
  • Customer Database
  • Dispatch Management
  • Equipment Management
  • Job Costing
  • Job Management
  • Maintenance Scheduling
  • Residential Properties
  • Routing
  • Scheduling
  • Work Order Management

Oneserve Reviews

Good operational product which is easy for all to use

Aug 21, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Oneserve is an easy product to learn and use which means staff at all levels are able to learn the basics very quickly. It is versatile and can be adapted to the individual business needs, and at different levels in the business. It is a very good operational tool.
The Standard reporting suite is lacking but information can be obtained through exports from searches or add on reporting package but this comes at additional cost.
The helpdesk are very good and queries answered quickly, however, change requests can sometimes take a while to be implemented.

Intuative and clear.

Aug 20, 2015
4/5
Overall
5 / 5
Ease of Use
2 / 5
Customer Support

Comments: It is not a CRM so has limitations with jobs which a speculative. Report are clunky. It is difficult to have overview of individual clients for which we deliver differing work streams, making monthly meetings difficult as the information extraction from OneServe is problematic. As we have a number of clients we would much prefer loading jobs under a client then work stream for that client rather than simply on a work stream this would traceability and capturing performance data for client rather than work streams.

The software is intuitive to use and allows for customer configuration the product has a good road m

Aug 19, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: The product lacks detailed reporting as part of the standard package however as stated before the development road map is good and inclusive.
IT support is responsive and quick
Management team are responsive and inclusive

Oneserve Scheduling and Appointment System for In House Repairs Team

Aug 10, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: A really good product which has helped to improve efficiencies with regards appointing and scheduling of responsive works for the in house repairs team. Simple to use and easy to configure and build on. We are currently working with Oneserve to expand the system in support of other activities currently undertaken by the repairs operatives.
Customer Service is first class, with pro-active account management team working to ensure that we receive the best service possible.