# BOSSDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about BOSSDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/144825/BOSS-Solutions --- # BOSSDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BOSSDesk ## What is BOSSDesk? BOSSDesk is your all-in-one ITSM and Help Desk solution, now turbocharged with BOSSDesk AI for unprecedented efficiency. Available across Cloud, On-Premise, and mobile, this user-friendly platform enhances IT operations with AI-powered automation, optimized ticket management, and asset tracking. The Service Catalog and self-service portal empower users to manage incidents, problems, and HR onboarding autonomously, while BOSSDesk AI provides technicians with real-time recommendations, automated categorization, and proactive insights to resolve issues faster. ITIL-aligned for best practices, BOSSDesk also supports cross-departmental needs like facilities and change management. Elevate your service delivery, improve response times, and reduce manual effort with BOSSDesk—a smart choice for modern IT teams. Experience the next generation of IT service with BOSSDesk. ## What is BOSSDesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/) Overall rating Based on 139 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $29 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## BOSSDesk alternatives Highest Rated [4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (689)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144825/BOSS-Solutions/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.7 (37) 94.59% of 37 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Support Ticket Management 4.8 (33) 90.91% of 33 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Real-Time Notifications 4.6 (27) 77.78% of 27 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Alerts/Escalation 4.6 (26) 76.92% of 26 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Knowledge Base Management 4.5 (18) 66.67% of 18 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Self Service Portal 4.6 (18) 88.89% of 18 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information BOSSDesk 136 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Uses AI to condense large amounts of text, audio, or video data into a coherent form Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Route documents and other data through one or more stakeholders for review and approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Assign issues and tasks based on availability or required skills Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Track and manage schedules and meetings via an integrated calendar Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Create and manage digital catalog of products/services with their details, specifications, and price Track and monitor efficient handling of all changes/transitions Planning training and tasks to facilitate the transition to new technology, process, or workflow. Track changes in laws and regulations and compare previous legislation to current legislation Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Private online space that lets businesses securely share documents and provide information access to clients Configuration Management Database Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Track, store, and access client contracts or licenses Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Process to track, record, and analyze expenses that occurred over the entire duration of a given project A collection of customer information such as contact details, demographics, previous interactions, etc. A website or login for customers to access information Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Graphical representation of data Tools that provide relevant information at specific times to support judgments and courses of action Automatically scan the network for devices and take pre-defined actions upon discovery Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails A chronological record of actions or occurrences within a network, software, or process Search for specific words or phrases within a document or database Use AI to generate content in the form of text, images, videos, etc. Managing service requests, incidents, IT issues & support with a ticketing system Organize, prioritize, and manage incoming communications Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Ability to chat online in real time Templated responses for responding quickly to recurring support requests Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitoring and measurement of relevant metrics to assess the performance of IT resources Adjust communications based on previous interactions or personal preferences Generative AI models can create personalized recommendations for users based on their preferences and behavior. Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Streamlining repetitive tasks and activities through automated and predefined workflows Organize and manage all processes/procedures involved in purchasing goods and/or services Plan and coordinate all the resources, costs and time needed to execute assignments Engage in direct, instant messaging with customers, users, etc. Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Planning, coordinating, and executing the deployment of software or system changes into a live or production environment Control system behavior and appearance, and access and report on system status/health from a distant location Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Set a time to generate routine reports automatically Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Manage all supplier data and operations Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Automatically handle routine, repetitive tasks and processes without the need for manual intervention Create, manage and track all task activities and progression Track the status and progress of tasks Edit text as needed Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (123) 4.4 Based on 123 reviews ## Pricing Value for money 4.7 (110) Free Trial [View pricing plan details](https://www.capterra.com/p/144825/BOSS-Solutions/pricing/) Essential $29.00 Per User,Per Month It includes: - Active Directory Integration - Agentless Asset Discovery - Asset Management - Automatic Discovery - CMDB - Dashboards - Mobile Application - Remote Tools - Reports - Software Inventory - Software Management Professional $29.00 Per User,Per Month It includes: - Active Directory Integration - Agentless Asset Discovery - Approvals - Asset Management - Automatic Discovery - Business Hours - CMDB - Custom Fields - Dashboards - Email Templates - Holiday Calendars - Import Tools - Incident Management - Knowledge Base Management - Limited Service Catalog - Mobile Application - Remote Tools - Reports - Satisfaction Survey - Self-Service Portal - SLA Management - Software Inventory - Software Management - Tags - Tasks - Teams - Workflow Management Enterprise $69.00 Per User,Per Month It includes: - Active Directory Integration - Agentless Asset Discovery - API Access - Approvals - Asset Management - Automatic Discovery - Business Hours - CMDB - Custom Domain - Custom Email Incoming Servers - Custom Fields - Custom SMTP Server - Dashboards - Email Templates - Holiday Calendars - Import Tools - Incident Management - Knowledge Base Management - Limited Service Catalog - Mobile Application - MS Exchange Connectivity - Office 365 Integration - Remote Tools - Reports - Satisfaction Survey - Self-Service Portal - Single Sign-on - Site Rebranding - SLA Management - Software Inventory - Software Management - Tags - Tasks - Teams - Workflow Management Value for money 4.7 (110) 4.7 Based on 110 reviews ## Integrations [ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (133) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (133) 4.8 Based on 133 reviews ## User reviews Overall rating 4.6 Based on 139 reviews Filter by rating 5(92) 4(45) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent CN Chrys N. System Admin Public Policy ### "BossDesk at work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 25, 2026 Overall, I’d recommend it if you’re looking for a reliable help desk system without unnecessary complexity. It’s been a solid fit for our team so far. Pros Overall, I’ve had a pretty positive experience. The ticketing system is straightforward and doesn’t feel overly complicated like some other ITSM tools I’ve tried. It’s easy to track requests, assign tickets, and monitor response times. The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually works. As for training, it was surprisingly smooth. The sessions were practical and focused on real scenarios instead of just walking through features. Within a short time, most of our team felt comfortable navigating the system. The learning curve isn’t bad at all for day-to-day tasks, though some of the more advanced automation features took a bit longer to fully understand. If I had to point out a downside, I’d say the interface isn’t the most modern-looking compared to some newer platforms, but it definitely gets the job done. Cons Interface feels dated and advanced features take time to fully configure and reporting is limited ok Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ZC Zack C. Sysadmin-Security Analyst Government Relations ### "Great tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2025 Overall, it has been a very valuable tool which we use daily. We also had our fleet maintenance team use it for creating problem tickets for vehicles. Pros We like the ease of being able to configure the menus and forms. The ability to use LDAP makes it much easier for the end user to log in and create and check status on tickets. Cons Sometimes it is hard to find the area you are wanting to edit. There are many menus which must be drilled down into to find the correct menu. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP John P. Information Technology Specialist II Government Administration ### "BOSSDesk - I would recommend to a friend" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 4, 2025 Having worked with more than a handful of Helpdesk applications over my twenty years of IT work, this is one of the better ones out there. Pros The categorization of the ticket information and time management. Ability to search old/closed tickets by keywords. Cons There is a little bit of a learning curve when setting up groups and templates. Wish there was a bit more documentation on configurating groups and templates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Steve W. I.T. Director Government Administration ### "Improves effeciency, improves communication, shows the bosses we're busy." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2025 It has improved our efficency in handling issues. It gives us the ability to demonstrate to our administration that we're swamped at times and need more resources. Pros Ease of use. Organizes our tasks and tickets. Makes communication with employees vastly better. Automates some very basic tickets that come in regularly. Security for it is great and love the SSO feature. Cons the search function. When searching for a particular ticket we sometimes have issues finding them. Would like to have a search field for the employee that entered the ticket where we could just select that employee from a list. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD Cesar D. IT Manager Government Administration ### "Local Gov Tech Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 4, 2025 Overall, our organization is very happy with BOSSDesk and currently has no plans to move away from it. Pros The value is there if you are willing to put in the time to put it together. Don’t get me wrong — the out-of-the-box BOSSDesk is great, but it will need some customizing to fit your organization. The help desk is always helpful and will make improvements to make things more efficient. Cons The biggest con is the reporting — not that it isn’t there, but that it lacks power and customization. Our organization likes to use that data for budgets and downtime statistics, and BOSSDesk doesn’t make it easy to extract. Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Unable to communicate with customers through the ticketing system. Alternatives considered [Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) Reasons for choosing BOSSDesk Easier customer GUI to view and interact with requests. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Andy H. IT Deputy Director Government Administration ### "IT Deputy Director" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 3, 2025 Its good and I haven't thought about changing to anything else. \[sensitive content hidden\] is always ready and willing to discuss any issues or ideas Pros It works and rarely do we have to call support. When we do have a call or discussion the team is ready to help Cons Its a lesser known ticketing system so alot of RMM tools dont have native support for API. The asset management needs some improvement Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DG David g. Telecom Coord Utilities ### "BOSSDesk is a BOSS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 10, 2025 great product for tracking tickets and hardware throughout the enterprise and getting the ticket to the right person or persons. Pros ticketing process was very easy to get setup; feature set was loaded with tools we do use such as asset mgmt. but we might use 40% of total capabilities Cons pricing was a little high; some updates needed more updates and resulted int some downtime or lag :) Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) lack of support and age of product proved annoying Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Michael R. IT Director Medical Practice ### "A company that stands behind their software product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2025 It's been a solid experience. The support team answers all of our questions and issues quickly and professionally. Bossdesk is constantly making improvements in their software to make the entire experience, very smooth. Pros Bossdesk was very easy to implement, setup and get running. It allowed us to configure the ticketing system to meet our specific needs for our radiology practice. Cons Honestly, the only con I can think of is the need for some updated support documents, but their support staff answers any questions I have in a very timely manner so we're not stuck without the support documents. Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) SW was going end of life so we needed to replace it. After looking at more than a dozen companies, we went with Bossdesk as it really ticked off all of the boxes for our company. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Anthony P. GIS Supervisor Utilities ### "BOSSDesk helps you serve your users beyond just IT related workflows" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2025 I've used BOSSDesk as an administrator,agent, a requester, and a watcher - all four possible usertypes. Pros BOSSDesk allows management of a variety of workflows. Its simple process enables customers to notify agents of requests along with asset tracking. Cons The thing I like least about BOSSDesk is that the Asset are currently only IT-related assets. If this could be expanded to include and manage all assets of a business, this product would eliminate the need for many other software packages. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Chris R. Service Desk Manager Education Management ### "BOSSDesk, The BOSS of Service Management!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2025 The BOSSDesk technical team and staff are very responsive when you need their help, they have never failed in being there when you need them most. Pros BOSSDesk is intuitive and easy to use for the end user. As an administrator of the system, BOSSDesk is feature rich, allowing advanced workflows and functions. Cons Reporting capabilities within BOSSDesk were very limited when we first started using the product. They have since expended on some of their canned reports, but more importantly, they are working to integrate reporting access by using Power BI to allow development of your own reports. Switched from [Ivanti Neurons for ITSM](https://www.capterra.com/p/193225/Service-Desk/) Lack of adequate service and support for their product as they were transitioning to a new platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Popular comparisons [Zendesk Suite vs BOSSDesk](https://www.capterra.com/compare/144825-164283/BOSS-Solutions-vs-Zendesk)[Freshdesk vs BOSSDesk](https://www.capterra.com/compare/124981-144825/Freshdesk-vs-BOSS-Solutions)[Milvus vs BOSSDesk](https://www.capterra.com/compare/144825-202528/BOSS-Solutions-vs-Milvus)[LiveAgent vs BOSSDesk](https://www.capterra.com/compare/102188-144825/LiveAgent-vs-BOSS-Solutions)[Freshservice vs BOSSDesk](https://www.capterra.com/compare/132997-144825/Freshservice-vs-BOSS-Solutions)[JIRA Service Management vs BOSSDesk](https://www.capterra.com/compare/144825-227102/BOSS-Solutions-vs-JIRA-Service-Management)[SysAid vs BOSSDesk](https://www.capterra.com/compare/107225-144825/SysAid-vs-BOSS-Solutions)[ServiceNow vs BOSSDesk](https://www.capterra.com/compare/144825-254088/BOSS-Solutions-vs-ServiceNow)[Zoho Desk vs BOSSDesk](https://www.capterra.com/compare/144825-169505/BOSS-Solutions-vs-Zoho-Desk)[Supremo Remote Desktop vs BOSSDesk](https://www.capterra.com/compare/144825-177094/BOSS-Solutions-vs-Supremo-Remote-Desktop) [LiveChat vs BOSSDesk](https://www.capterra.com/compare/62194-144825/LiveChat-vs-BOSS-Solutions)[Atera vs BOSSDesk](https://www.capterra.com/compare/144309-144825/Atera-vs-BOSS-Solutions)[TeamDynamix vs BOSSDesk](https://www.capterra.com/compare/121317-144825/TeamDynamix-vs-BOSS-Solutions)[Desk Manager vs BOSSDesk](https://www.capterra.com/compare/144825-173025/BOSS-Solutions-vs-Help-Desk-Software)[ManageEngine ServiceDesk Plus vs BOSSDesk](https://www.capterra.com/compare/144825-179501/BOSS-Solutions-vs-ManageEngine-Service-Desk-Plus)[ISL Light vs BOSSDesk](https://www.capterra.com/compare/144825-146892/BOSS-Solutions-vs-ISL-Light)[NinjaOne vs BOSSDesk](https://www.capterra.com/compare/144825-184229/BOSS-Solutions-vs-NinjaOne)[SolarWinds Service Desk vs BOSSDesk](https://www.capterra.com/compare/129478-144825/Solarwinds-Service-Desk-vs-BOSS-Solutions)[HelpDesk vs BOSSDesk](https://www.capterra.com/compare/144825-185973/BOSS-Solutions-vs-HelpDesk)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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