BOSS Solutions

BOSS Solutions Suite


4.5 / 5
83 reviews

Who Uses This Software?

BOSS customers include both private and public sector organizations, suited for companies with 50+ employees looking to maximize Service Desk and IT Asset Management operations.


Average Ratings

83 Reviews
Recommended Support Value

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
  • Pricing Details
    Two basic options ($19, $29) billed per agent per month.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • BOSS Solutions
  • www.boss-solutions.com/
  • Founded 1997
  • United States

About BOSS Solutions Suite

BOSS Solutions software is available for both On Premise and SaaS environments. BOSS provides capabilities that address requirements for Help Desk/Service Desk, Asset Management and Tracking, and other Service Management applications. Powered by its ITIL based solutions, BOSS has gained significant knowledge in implementing ITSM best practices and helped customers to improve overall efficiency and user satisfaction. Major features and capabilities include, Automatic Discovery, Incident Managemen


BOSS Solutions Suite Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Activity Tracking
  • Audit Trails
  • Barcoding / RFID
  • Check-in / Check-out
  • Depreciation Tracking
  • Disposal Tracking
  • Inventory Management
  • Location Tracking
  • QR Codes
  • Reservations
  • Service History
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

BOSS Solutions Suite Reviews Recently Reviewed!


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NEW Support Central - Online Dashboard is a Game Changer

Dec 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The online dashboard is a huge change from the client that we had previously for Support Central. The ability to access via a web browser or via an iOS App has made remote support a reality instead of an obstacle requiring VPN connections. The Asset management feature is a perfect tool for managing system information, especially if you are a Dell shop because of the API connectors that are available to view warranty information. The ticket management system works as it should... it logs tickets and all information associated with the ticket movement.

Cons: It felt like our organization was one of the first one's migrated to the new system, even though it had been available for quit some time. Requests that we would make, seemed like a logical request for anyone that had been using the product, so it was frustrating to our techs when we first implemented the new product. With tweaking and new releases of the Support Central product, we feel much more stable and confident in the path the product has taken us down. The biggest complaint that I hear is the lack of a knowledge base for tips and use of the application from a "Help" section within the product. It would be nice to have some documentation on what the product can do, what the different areas are for, and more screenshots with step by step instructions for our technicians. There should be monthly updates that are written that technicians could subscribe to receive tips and be in the "know" on what is coming in the future.

Overall: I am very pleased with the ticketing system, asset management, and ease of use. There is a hurdle to cross with getting reports needed, but the support team at BOSS has been outstanding with assisting our end users with getting reports written as they have been requested. I recommend this product, and am thankful that Kris and Ganesh have been able to make our upgrade as smooth as possible.

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Great Customer Service

Dec 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: BOSS has great customer service. Every time I have had an issue they resolve it quickly. Our account engineer also stays on top of informing us of updates and helps us implement them in very helpful and prompt ways.

Cons: Their latest product has a few issues to still work through. AD integrated login wasn't included in the first several releases and that prevented us from updating. Although AD integrated login is now a part of the product, the lack of that feature made it feel like they pushed this version before it was really ready.

Overall: Overall I have been very satisfied with BOSS and would recommend it to other small to mid sized companies.

BOSS is on point

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software does exactly what we need. Great ticketing system, combined with very good inventory control tools. Very robust reporting.

My favorite aspect of working with BOSS is the fact that they remain flexible in adding features and functionality based in customer feedback and do so relatively quickly.

Cons: Have no concerns - it meets our needs perfectly.

Overall: Working with BOSS is great. The product is solid and support is fantastic. I appreciate how responsive they are to customer suggestions and that they engage with us personally to make sure we understand new features and functionality as it is added.

BOSS Solutions has been our partner for 10 years

Mar 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Superior customer service along with a solid, well-supported application

Cons: They need to improve their communication of new features and functions.

Overall: We have been partnering with BOSS Solutions since 2007 when they introduced DiagWin. It's been one of the most successful decisions we've made. Our positive experiences have encouraged us to extend this application into other county departments, and we've never regretted that decision. BOSS Solutions has offered their knowledge and experience to discuss options and to guide us on how to use their applications most effectively.

Recommendations to other buyers: explore the SQL code exposed in their reports in order to build your own reports.

BOSS Support Central

Mar 14, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very flexible. Easy to use interface. Scalable. BOSS worked with us to customize it for our needs.

Cons: We had to create a few reports on our own, but that will be true with any system.

Overall: We began evaluating service desk solutions early in 2015. We reviewed options that were both on-premise and cloud-based, systems designed for large organizations and small ones, web-based vs. Windows, different levels of automation and reporting, and much more. In the end, BOSS Solutions was the clear winner for us. As we progressed with our testing, their development team worked very closely with our staff to further customize the product for us and our unique needs. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. We have been using Support Central for almost 1 year and are very pleased. I can highly recommend them as a top-notch service desk solution provider.

Recommendations to other buyers: The folks at BOSS Solutions have all been great. If you need something that is not there . . . ask.

One of the Best Helpdesk and asset management software packages I've used

Mar 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and customization

Cons: Reporting is a little less than inspiring but has definitely improved and the new version coming looks much better in this regard

Overall: We have been a Boss customer for about a year and a half now. The software works as advertised and the Support for the product is phenomenal. No matter what we want or need changed or ask, it is promptly taken care of and handled with professionalism. I cant say enough about customer support as they are always responsive and open to new ideas and concepts on improving the product not just for us but all their customers. Our ideas and needs are always considered seriously and we have seen the product evolve and change to meet whatever needs we may have as well as anticipate future needs.

Recommendations to other buyers: Work with the developers and those who support this product to get the best experience

Awesome product and support staff.

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: BOSS is comprehensive and suits our environment. We like it so much I wish our organization could use some of the features to replace functions but we are prohibited and must use our in house products.

Support staff and development teams are very interactive and eager to and constantly improving the product.

Cons: Nothing. I'm all in on this one. It is so diverse I don't think we will every utilize it all but who knows.

Overall: We use this awesome product to manage our IT support processes to support all our employee needs.

My most useful tools providing service to my customers. Support Central, Web and Mobile Helpdesk.

Oct 02, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quickly write a ticket and assign it. Distributes with ease on 3 platforms. Support is very responsive and they've always helped me. Looking forward to the new web version. I hope to set it up with an ITIL theme. Very reasonably priced. Lots of webinars.

Cons: Someone in my organization designed the hierarchy before I got here and I would have done it differently. Will correct it when mapping to the new version. Had to learn SQL to get the kind of reports that I wanted.

Overall: Implements our service response and keeps history.

Helpdesk and Asset Management

Dec 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I feel confident that this software is going to be an excellent go-to for all our asset management needs, as it now is for our Helpdesk needs

Cons: We're having to remove its link from Active Directory because it isn't effectively pulling all our asset information the way it should so we will have to do this manually - but then again, there are other things we want on there that aren't in AD so we would have to do it anyway

Overall: Great product, helpful company, good demos.

Good System for Inventory and Incidents

May 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to sync users and assets with Active Directory, reducing data entry -- the new upgrade looks as though it will take away my #1 current con which is having to be SQL capable in order to get out of much of what I need. I have high hopes

Cons: All Current system cons (current system on its way out in months though): the need to know SQL; system lags

Overall: Inventory of our entire network - provides more options than we typically need but we can grow into it; helpdesk ticketing system

Great!!!

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is customer and user friendly and love the fact that custom fields can be added.

I would recommend BOSS software to any business or local government that need to gain control of managing tickets and managing their inventory.

Cons: Routing rules for groups and teams take time to learn. The need to fully understand BOSS and how to utilize the software for reports etc. need to be more hands on.

Overall: Inventory Management

BOSS Solutions Review

Mar 17, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple integration and get data/reports from.

Cons: Would like to get more date from the notes in reports, meaning the ability to pull time from an individual agent in multiple tickets though out a day/week.

Overall: The BOSS Support Central Solution is great for supporting our 225 plus grocery stores, 2 distribution centers, 3 corporate offices, and multiple satellite offices. We work in an ever changing world so having the great customer support from BOSS make it easier for my team to support our customers.

Recommendations to other buyers: N/A

Products Capabilities

May 16, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: There are few features that I like, taking the possibility where I can customize most of the input in Service Catalogue by adding or removing and also the assets management tool which is very helpful for pulling reports.

Cons: Not keeping customer update up coming features.

Overall: Make it easy for users to report their issues and no excuses from Helpdesk Support team because ticket can update anytime, anywhere .

BOSS has been a great addition to our Help-Desk team, we love this application.

Oct 02, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The application is super easy to use, easy to customize and they are always available to assist with any issues.

Cons: The reporting needs improvement, it can be a little confusing creating your reports, a better mobile app would be a plus and also workflow approval process.

Overall: Keeping track and record of all my help-desk tickets, it helps the team go back and search the database for resolved issues, the team works fater and better organized.

BOSS 4.0

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: BOSS 4.0 is easy to manage on the front end and behind the curtains.

As the point of contact for my IT department, I have never had any issues with getting support when needed. Not only do they assist you quickly, they listen to your feedback and add it in later versions.

Cons: Not much to dislike. It works as intended.

Overall: If you need a ticketing system, do yourself a favor and try BOSS.

Great ticketing and asset management solution

Mar 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Helpdesk ticketing, inventory, reporting

Cons: SQL process does get pretty intensive and can tend to eat up a lot of resources.

Overall: BOSS allows us to keep accurate inventory of our technology infrastructure. The ticketing/help desk functionality and reporting allows us to ensure that our end users issues are addressed appropriately and in a timely manner. You would be hard pressed to find a solution that offers everything that BOSS does at a price point that fits the budget.

Recommendations to other buyers: None to note.

Great product for IT!

May 20, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Love the ability to create electronic forms that automatically generate Support tickets based on different fields on the form. Really a time saver for IT staff!

Cons: The Reporting tools and Survey capture/reporting could be better.

Overall: BOSS has been a great product within our county, allowing IT to better streamline support needs. BOSS support has also been great to work with and help us get to where we are going!

Great!!

Dec 13, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like the most is that now they have the SSO option, the new features such as custom reports and the option to connect remotely within the ticket and more.

Cons: On the old version what liked the least was that they didn't have the auto assigned tickets and the SSO.

Overall: Upgrading to the new version, but support is being great and they are helping me with every single detail.

We implemented BossDesk in January and our district has been very pleased with it.

Dec 07, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is very easy to use and configure. I especially like the ability to add custom fields, which has enabled us to replace some outdated ticketing systems in the district. Another customization that they have is routing rules, which allow you to send tickets to different groups. I also like the different notifications you can set up.

Cons: It is not so much a problem with the software per se, but the initial configuration of the service catalog and routing rules and groups/teams takes a little bit of time. You really need to understand your processes and how you would like to capture ticket data.

Overall: streamlined processes for reporting issues with hardware and software.

Great Product at a Great Price, BOSS 4.0

Dec 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The programming is basic, so it is not slowed down by trying to do too much. The user interface is very friendly. Allows for the management of computer inventory.

Cons: Reports are basic and currently just graphs. do not have the ability to create my own reports.

Overall: We utilize BOSS for our IT work order tracking system. Also utilize for maintaining computer inventory

BOSSDesk continues to amaze

Mar 14, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use for technicians. Very flexible in creating workflow like processes. Additional functionality continues to be added. The integration with service requests with standard tickets and the ability to define your own forms.

Cons: reporting is still very basic and limiting and needs some serious work. Some functions are a bit complicated when it comes to defining approvals or routing rules and limited in what you can route on such as limited routing on extended statuses. Integration with AD is nice, but needs to be expanded to use more of the attributes vs. having to manually enter when the data is already available to pull.

Overall: The BOSSDesk offering has been great. My staff made the change quickly and easily to the solution. BOSS Solutions has been excellent to work with regarding issues we ran across as well as listened regarding feature requests or other questions we had. I am very excited about where this product will go as it matures.

Recommendations to other buyers: This is a great start. I think it has a way to go in maturity, but with everything that I have seen and recommendations I know they are getting. This will be a great solution.

BOSS Solutions Review

Apr 10, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and the helpdesk support people are always willing to help.

Cons: I am not a fan of the mobile app. It could be because I don't use it as often.

Overall: I enjoy working in BOSS as an end user and as an admin. I use BOSS to keep up with my school's inventory and with our technical trouble tickets. BOSS helps keep us organized and efficient.

I do wish the BOSS conferences weren't so expensive.

HRSM review

Mar 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to customize to any organization or business.

Cons: It could use an updated interface.

Overall: BOSS has not only aided in our workflow process, it has also helped our organization become more organized with regard to asset allocation and inventory. It has been so easy to use and the customer support has been top-shelf.

Recommendations to other buyers: If it could incorporate the ability to push out 3rd party updates, that would make the complete package.

One year later still going strong

May 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We have had much more buy-in from our users than our previous helpdesk software. The ease of use has been a driving factor and the Service Catalog is a game changer. The user selects what issue they are having and we have the forms set to collect the information that we need to help us provide the support faster.

Cons: The reporting is a little lacking, however, that is coming around.

Overall: The experience has been great, the staff at Boss is awesome and I have recommended them a number of times.

Great product for Help Desk personnel and tracking hardware

Dec 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We are better able to support our customer base to ensure that we now have all the information on their computers at our fingertips.

Cons: The update was a little more cumbersome and dropped some of the view or items I was use to.

Overall: Love the product and will update it and would purchase it again.

Boss Asset Management

Dec 05, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and variety of features offered

Cons: does not provide a solution for all circumstances but which product does

Overall: Great product for managing your inventory and assets. Wonderful features offered through it for the customers, and most of all Fantastic Tech Support and guidance in making it work for you from the Boss Organization.

long time BOSS customer

Mar 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: scalability, ease of use, effectiveness

Overall: I have worked with BOSS for more years than I care to mention. I have used their products starting with DIAGWin and have moved along to include Support Central. The BOSS team has always been responsive and provide excellent service. The scalability of the product allows it to grow with your needs.

Excellent product, Customer Support and adaptability!

Mar 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Customer Service and Flexibility

Overall: Customer service and technical support are top notch. We love the flexibility to interface with Active Directory and MS Access. We use the reports to manage all of our helpdesk functions. BOSS reports provide management valuable information on trends and technical support resource utilization.

Recommendations to other buyers: Love the product.

It's the backbone for many of our service departments

Oct 12, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: BOSS Solutions Support Central has proven to be a flexible and reliable asset for many of our service departments throughout Forsyth County. It's the primary means for all county employees to request assistance with computer and communications related issues. Our GIS department uses Support Central for every service request it receives and it's employees use the timesheet feature to track their time on each service request. Our Communications department uses Support Central to service the projectors in our meeting rooms. Our Sheriff's Office uses Support Central for all of their internal service requests for equipment, radios and department-specific software issues. Our Parks & Rec department is considering using Support Central for internal service requests as well as integrating this into a web-based service for our citizens to report service requests for park facilities.

We've been a BOSS Solutions customer since 2007. Our positive experience with the application, the customer service and the company as a whole gives us the confidence to roll Support Central out to other departments as an integral part of their plan to provide effective and efficient services to the organization.

Vendor Response

by BOSS Solutions on May 23, 2016

Thank you Rick for your positive review and feedback of the BOSS Support Central product. We are glad that the product continues to bring such great benefit to Forsyth County and your feedback helps us to continue to improve the product for all of our customers.

It is simple to place work orders and look at history by customer.

Mar 08, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Simplicity of submitting and reviewing work orders and queues, seeing subordinate work orders under master work orders

Cons: Data Report building and lack of ease of customization without Administrative access, slowness of viewing different screens.

The easiest system to setup based on your company needs

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the interaction you get with the software, the fact that you can customized the icons, and also the support you receive

Cons: very basic input, needs more additions. for example project management, incident manage, and change management.

Very good, great support

May 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The product is very user-friendly and creates the tickets and accountability we need. We love the email to ticket functionality.

Cons: Mobility, but you are in the process of upgrading the specs we need.

Assets scanning bar codes will be better too.

The best conference I have attended.

May 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: That is software is getting better and that it will be easier for user to use. Human Resources will be able to use this software. The inventory section will also be helpful in this software.

Cons: Needed more time to get with the BOSS team to get hands on experience. Need more days with the tech team from BOSS teach users so when they go back to their place of business, they can teach other users.

Our Solution was BOSS

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I am satisfied with the BOSS ticketing system, asset management, and ease of use. We have begun using electronic forms and it has made our every day work life a lot easier.

Cons: Have no cons - it meets our needs perfectly.

Excellent

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is easy to use and it gives me more reports that I can create.

Cons: There is nothing I dislike about the software.

Overall: The software is very easy to access. I like the different features that the upgrade has. I hope we keep this software for a long time.

Very Good Experience with BOSS Support Central

Mar 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to manage and access trouble tickets.

Very nice inventory management functions

Cons: None that I can think of

Overall: Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before. Also, the inventory management functions have been very useful and allowed us to computerize all of our inventory in one central location.

A wonderful support staff and wonderful team to work with to get the most out of this product

Feb 22, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The flexibility and malleability of the program to be fitted to the needs of the customer so that it can best be used in an ever changing IT world. The product is not another cookie cutter solution that you have to try and make fit to your needs it is fully capable of being customized to the customer.

Great Product

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ticketing System, Hardware Tracking, department Interaction

Cons: At the moment can think of any cons or setbacks.

Overall: Great reliable service

Great Solution for IT

Mar 14, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good features and very reliable

Cons: Scripting features limited or very difficult. Same with SNMP

Overall: BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS. It has all the features we need and is very stable and dependable.

BossDesk Ticketing System Review

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The web interface makes the software relatively easy to use and accessible from multiple devices over many locations.

Cons: Certain reports are hard to find or simply do not exist. The majority of information however is very intuitive.

For what I use the software for, it has the most robust feature set that I have seen.

May 22, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the ability to keep track of, and access user systems from within the software. It has made my job immeasurably easier.

Cons: The reporting structure could be more user friendly. It is fairly difficult to use the wizard to create reports.

Boss Desk is the Boss for our shop

Dec 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It is an easy way to implement ITIL principles. The agency is open to making adjustments to the product based on feedback from customers.

Cons: I don't always know what the status of adjustments from feedback may be and when something may be implemented.

Overall: Boss Desk forces us to revisit our processes and policies to ensure they follow ITIL and make us do a better job of process flows and efficiency identification.

Effective in both cost and functionality

May 17, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Managed work flows. Automated ticket routing. Easier visibility to work flows, accountability, and assets.

Cons: Only how ready your organization is to accept any change but that is not a failing of the software.

Overall: Generations ahead of TrackIT (our solution before Boss Solutions). This has allowed our company to add some real accountability and proper incident hand-off among our team members.

Good Product!

Dec 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User interface is very friendly and easy to navigate. Able to use single sign-on which is a plus.

Cons: Unable to use logic for their forms which I would like to see further down the road

Capterra loader

Great Product

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This product works pretty well and is very easy to configure and maintain.

Cons: The user interface used to look a little outdated in their previous versions, but their latest version looks a lot better.

Overall: I've worked with the software for about 5 years and I've never had any major issues with it. Also, their staff has always been very friendly and helpful, which is very important when considering vendors, in my opinion.

Boss Conference

May 17, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It work for different departments and many types of jobs.

Cons: Nothing as of now. Boss have been a help to the City of College Park.

Overall: Boss is easy to navigate

Great helpdesk software easy to use

Oct 02, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Like the interface, creating new request type is very easy. Having the ability to receive email and web request is a must for us.

Cons: Reporting is kind of clumsy, and I would like the ability to create my own reports. Also, the software inventory functionality needs some extra work.

Overall: More efficiency, able to manage staff better, etc.

Ease of use

May 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Although solution is fairly new in our environment, I find it simple to use in comparison to other solutions. I am content with the product and looking forward to its continued uses and added features.

Cons: Some features aren't currently available but there are workarounds that still make it usable.

ITIL centric service desk solution w/ unlimited customization, great clean, easy to navigate UI

May 19, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fully customizable, good automation and powerful workflows. Great reporting, Good "single pane of glass" software

Overall: We have xut down on thr amount of emails needing to be sent. The purchasing process has been streamlined and greatly improved efficientcies. Standardized our onboarding process.

Great ticketing and helpdesk system

May 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability to track tickets and seeing how long tickets remain un-worked.

Cons: As fairly new users of the system we are still navigating our setup and refinement. No complaints at this time.

Overall: Accountability and management.