BOSS Solutions

BOSS Solutions

4.5 / 5 48 reviews

Who Uses This Software?

BOSS customers include both private and public sector organizations, suited for companies with 50+ employees looking to maximize Service Desk and IT Asset Management operations.


Average Ratings

48 Reviews
Badge-recommended Badge-support Badge-value
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • BOSS Solutions
  • www.boss-solutions.com/
  • Founded 1997
  • United States

About BOSS Solutions

BOSS Solutions software is available for both On Premise and SaaS environments. BOSS provides capabilities that address requirements for Help Desk/Service Desk, Asset Management and Tracking, and other Service Management applications. Powered by its ITIL based solutions, BOSS has gained significant knowledge in implementing ITSM best practices and helped customers to improve overall efficiency and user satisfaction. Major features and capabilities include, Automatic Discovery, Incident Managemen


BOSS Solutions Features

  • Activity Tracking
  • Audit Trails
  • Barcoding / RFID
  • Checkout / Check-In
  • Depreciation Tracking
  • Disposal Tracking
  • Inventory Management
  • Location Tracking
  • QR Codes
  • Reservations
  • Service History
  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management
  • Asset Tracking
  • Audit Management
  • Compliance Management
  • Configuration Management
  • Contract Management
  • Cost Tracking
  • Depreciation Management
  • IT Service Management
  • License Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal

BOSS Solutions Reviews Recently Reviewed!

My most useful tools providing service to my customers. Support Central, Web and Mobile Helpdesk.

Oct 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quickly write a ticket and assign it. Distributes with ease on 3 platforms. Support is very responsive and they've always helped me. Looking forward to the new web version. I hope to set it up with an ITIL theme. Very reasonably priced. Lots of webinars.

Cons: Someone in my organization designed the hierarchy before I got here and I would have done it differently. Will correct it when mapping to the new version. Had to learn SQL to get the kind of reports that I wanted.

Overall: Implements our service response and keeps history.

Great helpdesk software easy to use

Oct 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Like the interface, creating new request type is very easy. Having the ability to receive email and web request is a must for us.

Cons: Reporting is kind of clumsy, and I would like the ability to create my own reports. Also, the software inventory functionality needs some extra work.

Overall: More efficiency, able to manage staff better, etc.

BOSS has been a great addition to our Help-Desk team, we love this application.

Oct 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The application is super easy to use, easy to customize and they are always available to assist with any issues.

Cons: The reporting needs improvement, it can be a little confusing creating your reports, a better mobile app would be a plus and also workflow approval process.

Overall: Keeping track and record of all my help-desk tickets, it helps the team go back and search the database for resolved issues, the team works fater and better organized.

For what I use the software for, it has the most robust feature set that I have seen.

May 22, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ability to keep track of, and access user systems from within the software. It has made my job immeasurably easier.

Cons: The reporting structure could be more user friendly. It is fairly difficult to use the wizard to create reports.

The best conference I have attended.

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: That is software is getting better and that it will be easier for user to use. Human Resources will be able to use this software. The inventory section will also be helpful in this software.

Cons: Needed more time to get with the BOSS team to get hands on experience. Need more days with the tech team from BOSS teach users so when they go back to their place of business, they can teach other users.

Very good, great support

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The product is very user-friendly and creates the tickets and accountability we need. We love the email to ticket functionality.

Cons: Mobility, but you are in the process of upgrading the specs we need.
Assets scanning bar codes will be better too.

ITIL centric service desk solution w/ unlimited customization, great clean, easy to navigate UI

May 19, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fully customizable, good automation and powerful workflows. Great reporting, Good "single pane of glass" software

Overall: We have xut down on thr amount of emails needing to be sent. The purchasing process has been streamlined and greatly improved efficientcies. Standardized our onboarding process.

Excellent content provided.

May 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very flexible and user friendly. Appear to be easy to implement the software and provide support for the tech team and users.

Excellent

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Like that it gives the techs more options to customize tickets. I've used Boss Support Central for several years and this version allows you to assist customers without minimizing services

Cons: I really like the software and I believe the only con I would have is learning the ins and outs of the updated product.

Good System for Inventory and Incidents

May 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to sync users and assets with Active Directory, reducing data entry -- the new upgrade looks as though it will take away my #1 current con which is having to be SQL capable in order to get out of much of what I need. I have high hopes

Cons: All Current system cons (current system on its way out in months though): the need to know SQL; system lags

Overall: Inventory of our entire network - provides more options than we typically need but we can grow into it; helpdesk ticketing system

I like the features and the functionality that are provided.

May 18, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One of the feature I like is the ability to create rules so that tickets can directly to a specific teck person. For example if someone is doing just Cisco, all VPN request will go directly to that person.

Cons: User friendly part need to be addressed because most of the features are not easy to manage, someone need to be an IT person in order to create a template and some of the features are not easy to locate on the portal.

Overall: It is very easy for staff members to send IT help desk request and they can keep track on the progress of their request.

BOSS Solutions Review

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and the helpdesk support people are always willing to help.

Cons: I am not a fan of the mobile app. It could be because I don't use it as often.

Overall: I enjoy working in BOSS as an end user and as an admin. I use BOSS to keep up with my school's inventory and with our technical trouble tickets. BOSS helps keep us organized and efficient.

I do wish the BOSS conferences weren't so expensive.

Overall great product

Mar 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Having had experience with multiple HelpDesk products in the past, I would definitely recommend this one for ease of use and support functions. Scripting, however, can be challenging. BOSS staff respond promptly to emails/phone calls for assistance and are a pleasure to work with.

Excellent product, Customer Support and adaptability!

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Customer Service and Flexibility

Overall: Customer service and technical support are top notch. We love the flexibility to interface with Active Directory and MS Access. We use the reports to manage all of our helpdesk functions. BOSS reports provide management valuable information on trends and technical support resource utilization.

Recommendations to other buyers: Love the product.

Great Helpdesk product!

Mar 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We'd migrated from TrackIt! to BOSS a few years ago. We've saved quite a bit of money and haven't lost any functionality. Their support team is top notch, too.

long time BOSS customer

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: scalability, ease of use, effectiveness

Overall: I have worked with BOSS for more years than I care to mention. I have used their products starting with DIAGWin and have moved along to include Support Central. The BOSS team has always been responsive and provide excellent service. The scalability of the product allows it to grow with your needs.

BOSS Solutions Review

Mar 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple integration and get data/reports from.

Cons: Would like to get more date from the notes in reports, meaning the ability to pull time from an individual agent in multiple tickets though out a day/week.

Overall: The BOSS Support Central Solution is great for supporting our 225 plus grocery stores, 2 distribution centers, 3 corporate offices, and multiple satellite offices. We work in an ever changing world so having the great customer support from BOSS make it easier for my team to support our customers.

Recommendations to other buyers: N/A

Support with customer focus

Mar 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quick and intuitive form.

Cons: N/A

Overall: A solid product and a strong willingness to work with customer to solve problems. BOSS has repeatedly shown that they can and will listen to customers needs. They worked with us to create custom forms and reports in a quick time frame. They also keep us informed of upcoming charges and have kept their platform current by making their solution a true SaaS offering.

Recommendations to other buyers: No

Excellent Helpdesk Product!

Mar 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Managing a helpdesk environment with over 400 + users can be quite challenging at times. Thanks to BOSS Support Central HelpDesk module, I can rest assured that all created tickets are tracked and not lost in the email shuffle.

Technology Specialist

Mar 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

BOSS Support Central

Mar 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very flexible. Easy to use interface. Scalable. BOSS worked with us to customize it for our needs.

Cons: We had to create a few reports on our own, but that will be true with any system.

Overall: We began evaluating service desk solutions early in 2015. We reviewed options that were both on-premise and cloud-based, systems designed for large organizations and small ones, web-based vs. Windows, different levels of automation and reporting, and much more. In the end, BOSS Solutions was the clear winner for us. As we progressed with our testing, their development team worked very closely with our staff to further customize the product for us and our unique needs. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. We have been using Support Central for almost 1 year and are very pleased. I can highly recommend them as a top-notch service desk solution provider.

Recommendations to other buyers: The folks at BOSS Solutions have all been great. If you need something that is not there . . . ask.

BOSS issue tracking

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: BOSS has been a great valued partner. Always willing to work together to develop customizations that meet our needs. BOSS provides a great solution for the cost bringing added value to our company.

BOSS Support Central

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using Support Central for 7 years and absolutely love the product. ITIL and Asset Management were some of our biggest struggles prior to implementation. I don't know how we could function without it at this point. Now we're using the product to efficiently manage all computer assets, deploy software, and reduce our technician travel time. The robust SQL reporting allows us to retrieve precise information on the fly.

A new version of the product is on the horizon and will address our UI concerns of the past. If the product doesn't have something you want, the Support and Development teams are willing to make something so it works for you. Excellent support and customer service.

Absolutely would recommend.

Very Good Experience with BOSS Support Central

Mar 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to manage and access trouble tickets.
Very nice inventory management functions

Cons: None that I can think of

Overall: Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before. Also, the inventory management functions have been very useful and allowed us to computerize all of our inventory in one central location.

BOSSDesk continues to amaze

Mar 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use for technicians. Very flexible in creating workflow like processes. Additional functionality continues to be added. The integration with service requests with standard tickets and the ability to define your own forms.

Cons: reporting is still very basic and limiting and needs some serious work. Some functions are a bit complicated when it comes to defining approvals or routing rules and limited in what you can route on such as limited routing on extended statuses. Integration with AD is nice, but needs to be expanded to use more of the attributes vs. having to manually enter when the data is already available to pull.

Overall: The BOSSDesk offering has been great. My staff made the change quickly and easily to the solution. BOSS Solutions has been excellent to work with regarding issues we ran across as well as listened regarding feature requests or other questions we had. I am very excited about where this product will go as it matures.

Recommendations to other buyers: This is a great start. I think it has a way to go in maturity, but with everything that I have seen and recommendations I know they are getting. This will be a great solution.

HRSM review

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to customize to any organization or business.

Cons: It could use an updated interface.

Overall: BOSS has not only aided in our workflow process, it has also helped our organization become more organized with regard to asset allocation and inventory. It has been so easy to use and the customer support has been top-shelf.

Recommendations to other buyers: If it could incorporate the ability to push out 3rd party updates, that would make the complete package.

Boss - Solid Product

Mar 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We use the Boss software for HelpDesk submission, ticket tracking and assignment. We are also building a knowledge database. We use Boss for inventory as well. Overall good product and good support.

BOSSDesk product

Mar 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: BOSSDesk has been a great product, easy to use and configure. Support has been quick on our feature request and problems submitted.

Great ticketing and asset management solution

Mar 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Helpdesk ticketing, inventory, reporting

Cons: SQL process does get pretty intensive and can tend to eat up a lot of resources.

Overall: BOSS allows us to keep accurate inventory of our technology infrastructure. The ticketing/help desk functionality and reporting allows us to ensure that our end users issues are addressed appropriately and in a timely manner. You would be hard pressed to find a solution that offers everything that BOSS does at a price point that fits the budget.

Recommendations to other buyers: None to note.

BOSS Solutions has been our partner for 10 years

Mar 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Superior customer service along with a solid, well-supported application

Cons: They need to improve their communication of new features and functions.

Overall: We have been partnering with BOSS Solutions since 2007 when they introduced DiagWin. It's been one of the most successful decisions we've made. Our positive experiences have encouraged us to extend this application into other county departments, and we've never regretted that decision. BOSS Solutions has offered their knowledge and experience to discuss options and to guide us on how to use their applications most effectively.

Recommendations to other buyers: explore the SQL code exposed in their reports in order to build your own reports.

Great Solution for IT

Mar 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good features and very reliable

Cons: Scripting features limited or very difficult. Same with SNMP

Overall: BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS. It has all the features we need and is very stable and dependable.

One of the Best Helpdesk and asset management software packages I've used

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and customization

Cons: Reporting is a little less than inspiring but has definitely improved and the new version coming looks much better in this regard

Overall: We have been a Boss customer for about a year and a half now. The software works as advertised and the Support for the product is phenomenal. No matter what we want or need changed or ask, it is promptly taken care of and handled with professionalism. I cant say enough about customer support as they are always responsive and open to new ideas and concepts on improving the product not just for us but all their customers. Our ideas and needs are always considered seriously and we have seen the product evolve and change to meet whatever needs we may have as well as anticipate future needs.

Recommendations to other buyers: Work with the developers and those who support this product to get the best experience

Boss Asset Management

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and variety of features offered

Cons: does not provide a solution for all circumstances but which product does

Overall: Great product for managing your inventory and assets. Wonderful features offered through it for the customers, and most of all Fantastic Tech Support and guidance in making it work for you from the Boss Organization.

I am enjoying using the software. "Wonderful Product"!!!

May 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: The software works very well for our tickets, assets, inventory and warehouse management system.

Cons: None from BOSS

Customer Service: EXCELLENT!!! (A++)

Vendor Response

by BOSS Solutions on May 23, 2016

Thank you Kathy for your positive review and wonderful feedback of the BOSS Asset Management product. Your feedback helps us to continually improve the product for all of our customers.

Boss Asset Management v3.x

May 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Great Asset Tracking System. Allows you to use the Mobile Application to easily check-in and check-out your inventory assets, if needed. Flexible and very user friendly. We have utilized this module of the system now for over 2 years and we find it one of the best Asset Tracking systems attached to our helpdesk application. Folks at BOSS are fantastic to work with and very helpful to accommodate your custom needs for any of their applications that you use.

Vendor Response

by BOSS Solutions on May 23, 2016

Thank you Mahir for your review and wonderful feedback of BOSS Asset Management. We are happy that the product is working well for you and assisting you in tracking all of your assets.

Boss Support Central

May 16, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to learn to use software simplistic and the support provided with the product is outstanding.
Reports need to be more robust and less reliant on SQL views.

Vendor Response

by BOSS Solutions on May 23, 2016

Thank you Joedy for your review of the BOSS Support Central product. We really appreciate your feedback and are continually looking to improve all features including the products reporting capabilities.

I've been using it for 2 years.

May 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Enjoy the ease of use for this application. Some of my cons with this application are:
1. KB to ticket feature. It would be nice to have a knowledge base selection like the template drop down so an item can be selected and prepopulate a ticket.
2. No message board marque in support central. It would be nice to have the feature of messages scrolling across while in support central.

Vendor Response

by BOSS Solutions on May 23, 2016

Thank you Nathaniel for your positive review of BOSS Support Central. Your feedback helps us to continually improve the product for all of our customers.

Support Central has been the answer to my problems

May 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Program is affordable, extremely capable, and very well supported.

Vendor Response

by BOSS Solutions on May 23, 2016

Thank you Kevin for your positive review and feedback of the BOSS Support Central product.

Superior

May 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The best helpdesk software I have used in my 20+ years of helpdesk experience. The deployment capabilities and the reports help reduce my workload by at least 60%.

Vendor Response

by BOSS Solutions on May 23, 2016

Thank you Van for your positive review and feedback of the BOSS Support Central product. We are glad that the product continues to bring such great benefit to Forsyth County.

Great ticket manager

May 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are able to easily add notes and assign to various technicians to keep the work flowing.

Vendor Response

by BOSS Solutions on May 23, 2016

Thank you Allan for your positive review and feedback of the BOSS Support Central product.

BOSS Support Central has been the best go to tool for our HelpDesk ticketing management.

May 13, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
Support Central's active directory integration gives us real-time data on active workstations and end users in our environment.

Cons:
Would like to see more ease of us when creating custom templates.

Vendor Response

by BOSS Solutions on May 23, 2016

Thank you Andreda for your positive review of BOSS Support Central. Your feedback helps us to continually improve the product for all of our customers.

Effective and flexible service

May 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We've been a customer of BOSS Solutions for 10 years and our organization depends on Support Central hourly to track issues and service requests. Several departments provide services as assigned by Support Central.

Vendor Response

by BOSS Solutions on May 23, 2016

Thank you Rick for positive review, feedback and ongoing support of the BOSS suite of products. We appreciate your feedback which helps us to continue to improve the products for all of our customers.

I think Support Central is rather easy to use

May 13, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There really haven't been so many cons with the software, but the pros have definitely been the ease of use, as well as the ability to have things within one application.

Vendor Response

by BOSS Solutions on May 23, 2016

Thank you Renee for your review and wonderful feedback of the BOSS Support Central product.

It's the backbone for many of our service departments

Oct 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: BOSS Solutions Support Central has proven to be a flexible and reliable asset for many of our service departments throughout Forsyth County. It's the primary means for all county employees to request assistance with computer and communications related issues. Our GIS department uses Support Central for every service request it receives and it's employees use the timesheet feature to track their time on each service request. Our Communications department uses Support Central to service the projectors in our meeting rooms. Our Sheriff's Office uses Support Central for all of their internal service requests for equipment, radios and department-specific software issues. Our Parks & Rec department is considering using Support Central for internal service requests as well as integrating this into a web-based service for our citizens to report service requests for park facilities.

We've been a BOSS Solutions customer since 2007. Our positive experience with the application, the customer service and the company as a whole gives us the confidence to roll Support Central out to other departments as an integral part of their plan to provide effective and efficient services to the organization.

Vendor Response

by BOSS Solutions on May 23, 2016

Thank you Rick for your positive review and feedback of the BOSS Support Central product. We are glad that the product continues to bring such great benefit to Forsyth County and your feedback helps us to continue to improve the product for all of our customers.

Boss is very easy to work with and effective

Sep 20, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I wish there was more options to customize reports and survey information as far as formatting. Hiding fields would be good too. A few other little things. But overall, no complaints. Its working well for our organization

Vendor Response

by BOSS Solutions on May 23, 2016

Thank you Bindu for your positive review of the BOSS Support Central product. Your feedback helps us to continually improve the product for all of our customers.

I can see and track and report on any of my computers

Sep 16, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: All my computers are right where i want them. I love the part i can push out software. it has become my go-to product to push new updates to my assets. We've been using asset tags for about 6 months now and really feel like we have a grasp on all our assets.

Vendor Response

by BOSS Solutions on May 23, 2016

Thank you Stephen for your positive review and feedback of the BOSS Asset Management product. We are pleased to have you on board as a customer and hope to be of service for years to come. Your feedback helps us to continue to improve the product for all of our customers.

BOSS rocks!

Sep 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had an easy rollout of helpdesk ticketing for Technology Services & have added another database instance for Public Works dept to use tickets as workorders for crew leaders. We had excellent support & project kickoff assistance via Kris Giroux of BOSS.
BOSS is another great technology partner for the City of McDonough Georgia.

Vendor Response

by BOSS Solutions on May 23, 2016

Thank you Steve for your positive review and feedback of the BOSS Support Central product. We appreciate your feedback which helps us to continue to improve the product for all of our customers.

Amazing product

Jan 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Compared a few different products and for generous amount of everything that is offered in this product at such a great cost we couldn't go wrong. Yes some of the other products were a little cheaper but they didn't include the whole package. With this solution we got everything we needed including service desk, asset management, inventory, computer management, mobile apps and more. The staff at BOSS were always friendly and were great at helping us set up the product and training my staff on using it. I've used many other products but can say that this one is the best I have ever used and will be using this for a longtime to come

Vendor Response

by BOSS Solutions on May 23, 2016

Thank you Jordan for your review and wonderful feedback of the BOSS Asset Management product. Your feedback assists us in the ongoing improvement of the product for all.