# Page 3 | BOSSDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BOSSDesk the right IT Management solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144825/BOSS-Solutions/reviews --- BOSSDesk 4.7 (140) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 10th, 2026 # Page 3 - Reviews of BOSSDesk ## Showing most helpful reviews Showing 51-75 of 140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Mayson M. Cyber Security Administrator Government Administration Used the software for: 2+ years ### "Henry County BOC BOSSDesk Survey" May 10, 2024 4.0 They have exceptional customer service, are quick to respond, and overall extremely attentive. Pros I am most impressed with the ability to handle change management processes. Cons N/A. We have changes we need to make for ourselves to get full use of the product. Reason for choosing BOSSDesk We no longer had to use our software developer to provide maintenance, and that freed him to focus his efforts elsewhere. Review Source William ". I.T. Support Specialist Supervisor Utilities Used the software for: 2+ years ### "BOSS Support Central - A Remote Support Must Have!" June 17, 2020 5.0 We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, \[SENSITIVE CONTENT HIDDEN\] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date. Pros The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible. Cons We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product. Review Source JG Jess G. Application Specialist Government Administration Used the software for: 2+ years ### "BOSSDesk Review" May 9, 2024 5.0 Pros I like the customization options and flexibility the product gives. There are almost infinite ways to set it up and utilize the features. I like that customer comments go into the design and the workflows which enable customers to automate a lot of functions. Cons Easily accessible video tutorials or webinars would be helpful for beginner admins for setting up catalogs and workflows. Review Source JG Joedy G. Client Support Analyst Government Administration Used the software for: 2+ years ### "BossDesk" November 15, 2022 5.0 We use for our helpdesk solution as well as Asset Management as well as Self help point for our customers. The support staff is exceptional and makes setup and troubleshooting super easy. Pros The ease of use is extraordinary. Asset management is definitely a breeze once everything is setup. Ticket management and history of issues is easy to track based on both the customer involved and the asset. So problem management can be tracked down to the customer or device. Cons There really is not anything I can think of I would point out as being a negative Switched from [Trackit](https://www.capterra.com/p/167841/Trackit-Manager/) Better support, Better Product, More Scalable for our needs Review Source WP Will P. CSS II Government Relations Used the software for: 2+ years ### "BOSSDESK II" May 9, 2024 4.0 Pros A lot of the features have change from the older version. Makes it more user friendly. Cons Creating a ticket for the customer to use and to help with there IT needs, still seem a little difficult. Reason for choosing BOSSDesk Wasn't my choice. It was there when I came into the environment. Review Source Katherine V. Product Administrator Construction Used the software for: 2+ years ### "BossDesk is a good software for companies needing to manage their tickets" November 18, 2022 5.0 Pros Really enjoy the ease of use and creation of service items and workflow routing. You can build workflows from a lot of different ticket attributes which allows for lots of customization in specific ticket routing. Cons During our business processes moving more towards ITIL guidelines, there wasn't a lot of ways for us to move our processes into more ITIL frameworks. Review Source AT Anthony T. Business Analyst Supervisor Construction Used the software for: 2+ years ### "Customizable to Fit Your Needs" December 14, 2023 4.0 Pros The BOSS Support team has always listened to our feedback and implemented changes that we suggest, or found an existing feature that met our needs. Cons The settings screen is a bit busy and it can be difficult to find certain configuration items. Review Source VR Verified Reviewer Director Information Technology and Services Used the software for: 2+ years ### "A Great Product" May 10, 2024 5.0 Pros The Ease of use and the responsiveness of the support team. Cons I really don't have anything bad to say about the software. Switched from [Trackit](https://www.capterra.com/p/167841/Trackit-Manager/) Our Network Manager was looking for something with better functionality. Review Source Ryan M. IT Service Desk Manager Construction Used the software for: 1-2 years ### "No programming knowledge No problem" June 17, 2020 5.0 My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion. Pros Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize. Cons With the ease of use comes some restrictions. You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers. I think reporting and some notification options could be improved as well. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing BOSSDesk Cost and ease of deployment. Review Source John G. IT Application Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great Customer Service" December 31, 2018 5.0 Overall I have been very satisfied with BOSS and would recommend it to other small to mid sized companies. Pros BOSS has great customer service. Every time I have had an issue they resolve it quickly. Our account engineer also stays on top of informing us of updates and helps us implement them in very helpful and prompt ways. Cons Their latest product has a few issues to still work through. AD integrated login wasn't included in the first several releases and that prevented us from updating. Although AD integrated login is now a part of the product, the lack of that feature made it feel like they pushed this version before it was really ready. Review Source JM Jessie M. Network Administrator Government Administration Used the software for: 2+ years ### "Boss Desk" November 15, 2022 5.0 From the time we started till now the company has been great to work with. I have even had the \[SENSITIVE CONTENT\] of the company reach out to me and ask how they were doing. They are very open to hearing from the customer and treat you like family. Pros has helped us keep better track of our ticket system and other items. They are always evolving and are open to end user input. Cons The only thing I can say that I don't like is that it is not free. But really the product is great. Review Source RC Ron C. IT Tech III Information Technology and Services Used the software for: 2+ years ### "Keep your Help Desk in Order" May 12, 2023 5.0 Great team that is easy to contact. Pros Ticketing system helps keep our chaos under control. Cons Nothing. Any issues were quickly addressed and resolved. Review Source MO Maria O. Administrative Assistant Construction Used the software for: 2+ years ### "BOSSDesk Review" November 18, 2021 5.0 We have had nothing but a very good experience with . Easy to navigate, easy to manage, and if need help from BOSS they have a very fast responsive team who are very friendly and knowledgeable. Pros is easy to utilize not just for administrators for our end users as well. It also provides reports to identify areas of improvement throughout our company. Cons Providing more reports automatically after we set them up would be a time saver but depends on the product your company has. We are in the process of updating. Review Source DK Debbi K. Information Systems Administrator Government Administration Used the software for: 2+ years ### "Latest Version Soars!" November 17, 2021 5.0 BOSS is essential to helping our department work with customers and keep track of inventory and issues. With the latest update, a necessary but not efficient experience has become very speedy and we can flip through tickets and searches with ease Pros Helpdesk ticket management allows us to assign and track individual and project tickets with ease Asset management and inventory help us to easily keep track of our inventory for ticket and audit purposes The latest version speeds the whole thing up so much more Cons Older version was slow and flipping between pages took a long time Review Source JG Jordan G. IT Manager Financial Services Used the software for: 1-2 years ### "BossDesk Ticketing system" November 29, 2023 4.0 Pros I like it's simple to use interface, it does not have clunky features that are difficult to use and makes the use easy for those putting in tickets. Cons Some features are missing, but not much of a con because they open a ticket with development to create it. Review Source DD Dhanashree D. Technical Engineer Computer & Network Security Used the software for: 6-12 months ### "BossDesk is really a good ticketing tool." November 23, 2021 4.0 While talking about overall performance, is really a good ticketing tool. with some improvisations it could be the best solution. Pros the alerts system is really good. The dashboard is adaptive. the overall performance of is also good. Cons The refresh problem is there. I find it little frustrating. Reason for choosing BOSSDesk 's features are good. also the UI is user friendly. Review Source NA Nasser A. Sr. IT Admin Computer Networking Used the software for: 1-2 years ### "BossDesk Review 11-2024" November 29, 2023 5.0 Pros Ease of install and configuration. Very versatile to match the needs of organization. Cons None that I can think about at this time. Review Source GK Ganesh K. Project Manager Information Technology and Services Used the software for: 1-2 years ### "BOSSDesk ITSM Solution" November 22, 2021 4.0 Overall, is good tool to manage tickets and multiple customers. SLA customisation is really handy. Pros Ease of use and configuration. It is easy to manage tickets, users and agents in the solution. Cons Support provided by the vendor is not up to the mark and requires improvement. Moreover certain features are missing/needs improvement. Reporting needs to be improved a lot as the reports are broken Review Source YD Yadira D. Vendor Management Specialist Banking Used the software for: 2+ years ### "Great ticketimg system and easy freindly!!" January 8, 2020 4.0 We are upgrading our system to v4.0 web based an is awesome, I like it because is more easy friendly and better to manage. I had less trouble implementing some settings and creating the service catalogs. I think that this is great ticketing system. I never have issues with support, they always help me, especially \[SENSITIVE CONTENT HIDDEN\], he is very knowledgeable and vey kind. Kudos for \[SENSITIVE CONTENT HIDDEN\]! Pros That now they have the web based version, which we are in the process of upgrading. Also, the service catalogs, routing rules, reports, and the way to mage all the settings, is way easier than before. Cons I didn't like the reporting system. I had to contact support, if I wouldn't be able to create my SQL queries. Reason for choosing BOSSDesk N/A Review Source VR Verified Reviewer Sr Technical Support Specialist Libraries Used the software for: 2+ years ### "The easiest system to setup based on your company needs" May 17, 2018 5.0 Pros I like the interaction you get with the software, the fact that you can customized the icons, and also the support you receive Cons very basic input, needs more additions. for example project management, incident manage, and change management. Review Source AM Adam M. Engineer Medical Devices Used the software for: 2+ years ### "Great Solution for your business!" December 17, 2019 5.0 Pros Was extremely easy to implement and set up. Training and the migration process was simple and took no time to adapt. Boss support responds very fast and handles your problem(s) professionally and quickly. From an administrative standpoint, ticket tracking and handling cannot get any easier. Cons Would like the ability for the end user to have the option to close out the ticket themselves once the problem is solved/fixed. Alternatives considered [ManageEngine Mobile Device Manager Plus](https://www.capterra.com/p/132201/ManageEngine-Mobile-Device-Manager-Plus/) Review Source bH bryan H. it manager Airlines/Aviation Used the software for: 2+ years ### "Long time BOSS user" December 17, 2019 5.0 I have been a BOSS user since the only product was DAIGwin. I have used the BOSS software at several locations and on several jobs. Each time I can honestly say that when an idea was presented from the user community, BOSS listened ad tried to implement the changes necessary to keep their software evolving. Pros We implemented the helpdesk software several years ago. it has always been user friendly and the changes that have been made along the way have helped our organization. Cons I am not sure that I have anything that I like least. Review Source AR Andrea R. Office Assistant Utilities Used the software for: 2+ years ### "Excellent Software " March 31, 2021 5.0 Pros I like how easy this software is to use. Not only for the administrators, but the end users as well. Cons I am currently satisfied with how the software is working, it has met our needs allowing the IT department to provide services to the other departments. Review Source NJ Nathaniel J. Application Support Information Technology and Services Used the software for: 2+ years ### "Support Needs" June 17, 2020 5.0 Pros This application is very intuitive and very customizable. Cons The Role options, but those are currently being worked on to increase the flexibility in that feature. Switched from [Kayako](https://www.capterra.com/p/80775/Kayako/) Cost and operability. Review Source BG Brian G. Help Desk Technician II Banking Used the software for: 1-2 years ### "Review" March 13, 2023 4.0 Overall Positive Pros Customization and organization Cons At times it the UI could seem a bit crowded. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.