# Page 4 | BOSSDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is BOSSDesk the right Customer Service solution for you? Explore 139 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144825/BOSS-Solutions/reviews --- BOSSDesk 4.6 (139) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of BOSSDesk ## Showing most helpful reviews Showing 76-100 of 139 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RB Ronnesha B. Business analyst Government Relations Used the software for: 2+ years ### "Nice service" March 31, 2021 5.0 Pros When used correctly trends can be tracked. Cons Not sure at this time. Maybe more user friendly Review Source PH Phil H. Application Manager Government Administration Used the software for: 2+ years ### "Decent Ticketing and Asset management system" June 17, 2020 5.0 Pros I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice. Cons I wish that it's speed was a little better, that might be partially due to the VM that it's on and I plan on bumping it up when I have resources available. Review Source KF Kim F. System Supervisor Government Administration Used the software for: 2+ years ### "My most useful tools providing service to my customers. Support Central, Web and Mobile Helpdesk. " October 2, 2017 5.0 Implements our service response and keeps history. Pros Quickly write a ticket and assign it. Distributes with ease on 3 platforms. Support is very responsive and they've always helped me. Looking forward to the new web version. I hope to set it up with an ITIL theme. Very reasonably priced. Lots of webinars. Cons Someone in my organization designed the hierarchy before I got here and I would have done it differently. Will correct it when mapping to the new version. Had to learn SQL to get the kind of reports that I wanted. Review Source AN Allan N. IT Pro Higher Education Used the software for: 2+ years ### "Awesome product and support staff." May 17, 2018 5.0 We use this awesome product to manage our IT support processes to support all our employee needs. Pros BOSS is comprehensive and suits our environment. We like it so much I wish our organization could use some of the features to replace functions but we are prohibited and must use our in house products. Support staff and development teams are very interactive and eager to and constantly improving the product. Cons Nothing. I'm all in on this one. It is so diverse I don't think we will every utilize it all but who knows. Review Source HF Humberto F. Help Desk Team Lead Banking Used the software for: 1-2 years ### "BossDesk Review" March 6, 2023 5.0 Pros The product is easy to use compared to Matrix42 that another company I used to work from. Cons Would like a feature when users start creating tickets, they get a list of Knowledge Base articles that they it might help them. Review Source AB Ahsan B. CIO Government Administration Used the software for: 2+ years ### "Best ITSM Platform for the pricing" November 15, 2022 5.0 Pros Ease of use, reporting, tickets routing, and escalation Cons None of the features are irrelevant to me Review Source RY Rick Y. Application Support manager Government Administration Used the software for: 2+ years ### "BOSS Solutions has been our partner for 10 years" March 14, 2017 4.0 We have been partnering with BOSS Solutions since 2007 when they introduced DiagWin. It's been one of the most successful decisions we've made. Our positive experiences have encouraged us to extend this application into other county departments, and we've never regretted that decision. BOSS Solutions has offered their knowledge and experience to discuss options and to guide us on how to use their applications most effectively. Pros Superior customer service along with a solid, well-supported application Cons They need to improve their communication of new features and functions. Review Source JG Joedy G. Client Support Analyst Government Administration Used the software for: 1-2 years ### "One of the Best Helpdesk and asset management software packages I've used" March 14, 2017 5.0 We have been a Boss customer for about a year and a half now. The software works as advertised and the Support for the product is phenomenal. No matter what we want or need changed or ask, it is promptly taken care of and handled with professionalism. I cant say enough about customer support as they are always responsive and open to new ideas and concepts on improving the product not just for us but all their customers. Our ideas and needs are always considered seriously and we have seen the product evolve and change to meet whatever needs we may have as well as anticipate future needs. Pros Ease of use and customization Cons Reporting is a little less than inspiring but has definitely improved and the new version coming looks much better in this regard Review Source JB Jeff B. CIO Government Administration Used the software for: 6-12 months ### "BOSS Support Central" March 14, 2017 4.0 We began evaluating service desk solutions early in 2015. We reviewed options that were both on-premise and cloud-based, systems designed for large organizations and small ones, web-based vs. Windows, different levels of automation and reporting, and much more. In the end, BOSS Solutions was the clear winner for us. As we progressed with our testing, their development team worked very closely with our staff to further customize the product for us and our unique needs. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. We have been using Support Central for almost 1 year and are very pleased. I can highly recommend them as a top-notch service desk solution provider. Pros Very flexible. Easy to use interface. Scalable. BOSS worked with us to customize it for our needs. Cons We had to create a few reports on our own, but that will be true with any system. Review Source MF Mario F. IT Support Center Supervisor Supermarkets Used the software for: 2+ years ### "BOSS Solutions Review" March 17, 2017 4.0 The BOSS Support Central Solution is great for supporting our 225 plus grocery stores, 2 distribution centers, 3 corporate offices, and multiple satellite offices. We work in an ever changing world so having the great customer support from BOSS make it easier for my team to support our customers. Pros Simple integration and get data/reports from. Cons Would like to get more date from the notes in reports, meaning the ability to pull time from an individual agent in multiple tickets though out a day/week. Review Source KM Kathy M. Technical Acquisition Specialist Government Administration Used the software for: 2+ years ### "Great!!!" March 8, 2018 5.0 Inventory Management Pros The software is customer and user friendly and love the fact that custom fields can be added. I would recommend BOSS software to any business or local government that need to gain control of managing tickets and managing their inventory. Cons Routing rules for groups and teams take time to learn. The need to fully understand BOSS and how to utilize the software for reports etc. need to be more hands on. Review Source AP Arvind P. Sr. Tech Support Information Technology and Services Used the software for: 1-2 years ### "Reporting vise segregate an noticication " November 24, 2021 5.0 Pros Reporting wise it's best, more notification getting's. Cons The android app should need to more user-friendly and file selection. Reason for choosing BOSSDesk the product is nice and several features also user-friendly. Review Source WK Whitney K. Computer Specialist Information Technology and Services Used the software for: 2+ years ### "Our Solution was BOSS" May 17, 2019 5.0 Pros I am satisfied with the BOSS ticketing system, asset management, and ease of use. We have begun using electronic forms and it has made our every day work life a lot easier. Cons Have no cons - it meets our needs perfectly. Review Source GR Gus R. TS Manager Hospitality Used the software for: 2+ years ### "BOSS has been a great addition to our Help-Desk team, we love this application." October 2, 2017 4.0 Keeping track and record of all my help-desk tickets, it helps the team go back and search the database for resolved issues, the team works fater and better organized. Pros The application is super easy to use, easy to customize and they are always available to assist with any issues. Cons The reporting needs improvement, it can be a little confusing creating your reports, a better mobile app would be a plus and also workflow approval process. Review Source TA Travis A. Technology Implementation Specialist Government Administration Used the software for: 1-2 years ### "Help desk support" January 19, 2024 5.0 Pros Easy to use ticket management system for Help Desk. Cons Some of the ticket features like adding time are not in the close function. Review Source SA Scott A. Network Administrator Information Technology and Services Used the software for: 2+ years ### "Great ticketing and asset management solution" March 14, 2017 4.0 BOSS allows us to keep accurate inventory of our technology infrastructure. The ticketing/help desk functionality and reporting allows us to ensure that our end users issues are addressed appropriately and in a timely manner. You would be hard pressed to find a solution that offers everything that BOSS does at a price point that fits the budget. Pros Helpdesk ticketing, inventory, reporting Cons SQL process does get pretty intensive and can tend to eat up a lot of resources. Review Source MK Mary K. Technology Specialists Information Technology and Services Used the software for: 2+ years ### "BOSS Solutions Review" April 10, 2017 5.0 I enjoy working in BOSS as an end user and as an admin. I use BOSS to keep up with my school's inventory and with our technical trouble tickets. BOSS helps keep us organized and efficient. I do wish the BOSS conferences weren't so expensive. Pros The ease of use and the helpdesk support people are always willing to help. Cons I am not a fan of the mobile app. It could be because I don't use it as often. Review Source DS Dillon S. IT Manager Government Administration Used the software for: 2+ years ### "Well equiped for the price" June 17, 2020 5.0 Pros very good features out of the box for the price Cons a little bit of a learning curve at first figuring out where things are to customize Review Source RY Rick Y. Application Support manager Government Administration Used the software for: ### "It's the backbone for many of our service departments" October 12, 2015 5.0 BOSS Solutions Support Central has proven to be a flexible and reliable asset for many of our service departments throughout Forsyth County. It's the primary means for all county employees to request assistance with computer and communications related issues. Our GIS department uses Support Central for every service request it receives and it's employees use the timesheet feature to track their time on each service request. Our Communications department uses Support Central to service the projectors in our meeting rooms. Our Sheriff's Office uses Support Central for all of their internal service requests for equipment, radios and department-specific software issues. Our Parks & Rec department is considering using Support Central for internal service requests as well as integrating this into a web-based service for our citizens to report service requests for park facilities. We've been a BOSS Solutions customer since 2007. Our positive experience with the application, the customer service and the company as a whole gives us the confidence to roll Support Central out to other departments as an integral part of their plan to provide effective and efficient services to the organization. Review Source Response from BOSS Solutions May 23, 2016 Thank you Rick for your positive review and feedback of the BOSS Support Central product. We are glad that the product continues to bring such great benefit to Forsyth County and your feedback helps us to continue to improve the product for all of our customers. MB Mahir B. IT Director Utilities Used the software for: 2+ years ### "Boss Asset Management " December 5, 2016 5.0 Great product for managing your inventory and assets. Wonderful features offered through it for the customers, and most of all Fantastic Tech Support and guidance in making it work for you from the Boss Organization. Pros Ease of use and variety of features offered Cons does not provide a solution for all circumstances but which product does Review Source DC Doug C. Director of IT Education Management Used the software for: 2+ years ### "HRSM review" March 14, 2017 5.0 BOSS has not only aided in our workflow process, it has also helped our organization become more organized with regard to asset allocation and inventory. It has been so easy to use and the customer support has been top-shelf. Pros How easy it is to customize to any organization or business. Cons It could use an updated interface. Review Source TS Tamara S. Desktop Support Manager & Systems Admin Information Services Used the software for: 2+ years ### "Excellent product, Customer Support and adaptability!" March 22, 2017 5.0 Customer service and technical support are top notch. We love the flexibility to interface with Active Directory and MS Access. We use the reports to manage all of our helpdesk functions. BOSS reports provide management valuable information on trends and technical support resource utilization. Pros Customer Service and Flexibility Review Source GD Ginger D. Desktop Support and Phone Admin Used the software for: 2+ years ### "Very good, great support" May 19, 2017 5.0 Pros The product is very user-friendly and creates the tickets and accountability we need. We love the email to ticket functionality. Cons Mobility, but you are in the process of upgrading the specs we need. Assets scanning bar codes will be better too. Review Source CH Chris H. Systems Administrator Utilities Used the software for: 6-12 months ### "Effective in both cost and functionality" May 17, 2019 5.0 Generations ahead of TrackIT (our solution before Boss Solutions). This has allowed our company to add some real accountability and proper incident hand-off among our team members. Pros Managed work flows. Automated ticket routing. Easier visibility to work flows, accountability, and assets. Cons Only how ready your organization is to accept any change but that is not a failing of the software. Review Source JP John P. IT Operations Manager Hospital & Health Care Used the software for: Less than 6 months ### "BOSSDesk continues to amaze" March 14, 2017 4.0 The BOSSDesk offering has been great. My staff made the change quickly and easily to the solution. BOSS Solutions has been excellent to work with regarding issues we ran across as well as listened regarding feature requests or other questions we had. I am very excited about where this product will go as it matures. Pros The ease of use for technicians. Very flexible in creating workflow like processes. Additional functionality continues to be added. The integration with service requests with standard tickets and the ability to define your own forms. Cons reporting is still very basic and limiting and needs some serious work. Some functions are a bit complicated when it comes to defining approvals or routing rules and limited in what you can route on such as limited routing on extended statuses. Integration with AD is nice, but needs to be expanded to use more of the attributes vs. having to manually enter when the data is already available to pull. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.