# Page 5 | BOSSDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is BOSSDesk the right Customer Service solution for you? Explore 139 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144825/BOSS-Solutions/reviews --- BOSSDesk 4.6 (139) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of BOSSDesk ## Showing most helpful reviews Showing 101-125 of 139 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RC Ricardo C. IT Director Government Administration Used the software for: 6-12 months ### "Great helpdesk software easy to use" October 2, 2017 5.0 More efficiency, able to manage staff better, etc. Pros Like the interface, creating new request type is very easy. Having the ability to receive email and web request is a must for us. Cons Reporting is kind of clumsy, and I would like the ability to create my own reports. Also, the software inventory functionality needs some extra work. Review Source PH Paul H. Technology Specialist Education Management Used the software for: 1-2 years ### "Very Good Experience with BOSS Support Central" March 14, 2017 4.0 Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before. Also, the inventory management functions have been very useful and allowed us to computerize all of our inventory in one central location. Pros Very easy to manage and access trouble tickets. Very nice inventory management functions Cons None that I can think of Review Source LB Letitia B. Admin Assistant Information Technology and Services Used the software for: 1-2 years ### "Boss Conference " May 17, 2019 4.0 Boss is easy to navigate Pros It work for different departments and many types of jobs. Cons Nothing as of now. Boss have been a help to the City of College Park. Review Source NM Nancy M. PC Applications Specialist Government Administration Used the software for: 6-12 months ### "Ease of use" May 17, 2019 4.0 Pros Although solution is fairly new in our environment, I find it simple to use in comparison to other solutions. I am content with the product and looking forward to its continued uses and added features. Cons Some features aren't currently available but there are workarounds that still make it usable. Review Source LC Long C. PC Tech Construction Used the software for: 2+ years ### "Great Product" December 12, 2018 5.0 Great reliable service Pros Ticketing System, Hardware Tracking, department Interaction Cons At the moment can think of any cons or setbacks. Review Source MC Matthew C. Network Systems Specialist Government Administration Used the software for: 1-2 years ### "Great Solution for IT" March 14, 2017 5.0 BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS. It has all the features we need and is very stable and dependable. Pros Good features and very reliable Cons Scripting features limited or very difficult. Same with SNMP Review Source PR Paul R. Systems Administrator Used the software for: 1-2 years ### "For what I use the software for, it has the most robust feature set that I have seen. " May 22, 2017 4.0 Pros I like the ability to keep track of, and access user systems from within the software. It has made my job immeasurably easier. Cons The reporting structure could be more user friendly. It is fairly difficult to use the wizard to create reports. Review Source BA Beth A. IT Systems Analyst Government Administration Used the software for: 6-12 months ### "Boss Desk is the Boss for our shop" December 12, 2018 5.0 Boss Desk forces us to revisit our processes and policies to ensure they follow ITIL and make us do a better job of process flows and efficiency identification. Pros It is an easy way to implement ITIL principles. The agency is open to making adjustments to the product based on feedback from customers. Cons I don't always know what the status of adjustments from feedback may be and when something may be implemented. Review Source JA Junior A. Network Admin Government Relations Used the software for: 2+ years ### "Products Capabilities" May 16, 2019 5.0 Make it easy for users to report their issues and no excuses from Helpdesk Support team because ticket can update anytime, anywhere . Pros There are few features that I like, taking the possibility where I can customize most of the input in Service Catalogue by adding or removing and also the assets management tool which is very helpful for pulling reports. Cons Not keeping customer update up coming features. Review Source AT Allan T. APP SPEC. Automotive Used the software for: 1-2 years ### "Good Product!" December 12, 2018 4.0 Pros User interface is very friendly and easy to navigate. Able to use single sign-on which is a plus. Cons Unable to use logic for their forms which I would like to see further down the road Review Source sD sucheta D. Consultant Technical Audit Information Technology and Services Used the software for: Less than 6 months ### "BossDesk Review" November 27, 2021 4.0 Pros The product interface is user-friendly, deployment is easy ,Customer onboarding process is ease. Cons Need to improve Customer support, project management feature is not so great compare to other competitor Review Source VR Verified Reviewer Client Services Lead Used the software for: Less than 6 months ### "Best Value Asset management application" May 2, 2018 5.0 Cost friendly and efficient application for helpdesk and asset management Pros Boss has help desk, Inventory Management, Asset management functionalities... all rolled into one platform! Best value for organizations looking to streamline their operations Cons Integration and work flow set up during the initial stages can be complicated. customization can also be tricky though they have an efficient support team. Review Source JP Joshua P. Senior Systems Analyst Government Administration Used the software for: 6-12 months ### "ITIL centric service desk solution w/ unlimited customization, great clean, easy to navigate UI" May 19, 2017 4.0 We have xut down on thr amount of emails needing to be sent. The purchasing process has been streamlined and greatly improved efficientcies. Standardized our onboarding process. Pros Fully customizable, good automation and powerful workflows. Great reporting, Good "single pane of glass" software Review Source JD Jordan D. IT Director Used the software for: ### "Amazing product" January 26, 2015 5.0 Compared a few different products and for generous amount of everything that is offered in this product at such a great cost we couldn't go wrong. Yes some of the other products were a little cheaper but they didn't include the whole package. With this solution we got everything we needed including service desk, asset management, inventory, computer management, mobile apps and more. The staff at BOSS were always friendly and were great at helping us set up the product and training my staff on using it. I've used many other products but can say that this one is the best I have ever used and will be using this for a longtime to come Review Source Response from BOSS Solutions May 23, 2016 Thank you Jordan for your review and wonderful feedback of the BOSS Asset Management product. Your feedback assists us in the ongoing improvement of the product for all. SW Stephen W. Senior System Administrator Used the software for: ### "I can see and track and report on any of my computers" September 16, 2015 4.0 All my computers are right where i want them. I love the part i can push out software. it has become my go-to product to push new updates to my assets. We've been using asset tags for about 6 months now and really feel like we have a grasp on all our assets. Review Source Response from BOSS Solutions May 23, 2016 Thank you Stephen for your positive review and feedback of the BOSS Asset Management product. We are pleased to have you on board as a customer and hope to be of service for years to come. Your feedback helps us to continue to improve the product for all of our customers. MB Mahir B. IT Director Used the software for: ### "Boss Asset Management v3.x" May 17, 2016 4.0 Great Asset Tracking System. Allows you to use the Mobile Application to easily check-in and check-out your inventory assets, if needed. Flexible and very user friendly. We have utilized this module of the system now for over 2 years and we find it one of the best Asset Tracking systems attached to our helpdesk application. Folks at BOSS are fantastic to work with and very helpful to accommodate your custom needs for any of their applications that you use. Review Source Response from BOSS Solutions May 23, 2016 Thank you Mahir for your review and wonderful feedback of BOSS Asset Management. We are happy that the product is working well for you and assisting you in tracking all of your assets. VR Verified Reviewer Administrative Assistant II Government Administration Used the software for: Less than 6 months ### "Excellent Product" December 12, 2018 5.0 Pros Easy to use, easy to navigate great product Cons Nothing, everything was great. Everything was self explanatory Review Source OR Olivia R. Sr. Technical Business Analyst Government Administration Used the software for: 1-2 years ### "Excellent content provided." May 18, 2017 4.0 Pros Very flexible and user friendly. Appear to be easy to implement the software and provide support for the tech team and users. Review Source IV Ian V. Systems Analyst Government Administration Used the software for: 6-12 months ### "Easy to get started" December 12, 2018 5.0 Pros BOSS Support Central has all the features you could want to manage your devices and service requests. Adding users, rolls, or importing devices was super simple with LDAP or csv upload Cons The reporting needs to be fleshed out along with the software maintenance features. Review Source ES Emily S. IT Intern Information Technology and Services Used the software for: I used a free trial ### "BossDesk is overall wonderful!" July 7, 2020 5.0 With my time working at my company, Bossdesk has been a great experience overall! Keep it up!! Pros I love the widgets! The Widgets make everything very easy to organize the specific tickets we go through-- We have Helpdesk tickets,Network tickets and Security tickets. It's a great way to organize and keep track of all my work. I also LOVE the knowledge base feature. Cons Sometimes Bossdesk gets a little slow, but that's nothing a restart can't fix! Review Source SS Steve S. Technology Services Manager Used the software for: ### "BOSS rocks!" September 16, 2015 5.0 We had an easy rollout of helpdesk ticketing for Technology Services & have added another database instance for Public Works dept to use tickets as workorders for crew leaders. We had excellent support & project kickoff assistance via Kris Giroux of BOSS. BOSS is another great technology partner for the City of McDonough Georgia. Review Source Response from BOSS Solutions May 23, 2016 Thank you Steve for your positive review and feedback of the BOSS Support Central product. We appreciate your feedback which helps us to continue to improve the product for all of our customers. MB Mahir B. IT Director Used the software for: ### "Boss Support Central v3.x" May 17, 2016 4.0 Very Easy to use and End user Friendly Client Server application. We have used this application now for almost 4 years and find it very useful to manage our daily helpdesk tickets. It also allows us the flexibility to run multiple reports on the collected data to analyze metrics of our existing helpdesk resources. Definitely one of the best helpdesk software systems out there. Review Source Response from BOSS Solutions May 23, 2016 Thank you Mahir for your positive feedback and review of BOSS Support Central. RY Rick Y. Application manager Used the software for: ### "Effective and flexible service " May 13, 2016 4.0 We've been a customer of BOSS Solutions for 10 years and our organization depends on Support Central hourly to track issues and service requests. Several departments provide services as assigned by Support Central. Review Source Response from BOSS Solutions May 23, 2016 Thank you Rick for positive review, feedback and ongoing support of the BOSS suite of products. We appreciate your feedback which helps us to continue to improve the products for all of our customers. MB Mahir B. IT Director Used the software for: ### "Boss Desk Review " May 17, 2016 5.0 Fantastic Application, looks to be very easy to use. Very Adaptable to the device that it runs on, computing device agnostic design and flexible features makes this application one of the top in its class of Helpdesk applications. Review Source Response from BOSS Solutions May 23, 2016 Thank you Mahir for your positive review of the BOSS Service Desk Application. We really appreciate your feedback and look forward to continuing to serve your service desk requirements. RY Rick Y. Application manager Used the software for: ### "Excellent support for a stellar product" May 13, 2016 4.0 We've been a customer of BOSS Solutions for 10 years and their asset management solution has become an integral part of our service organization. We depend on the asset inventory and software inventory every day. Review Source Response from BOSS Solutions May 23, 2016 Thank you Rick for positive review, feedback and ongoing support of the BOSS suite of products. We appreciate your feedback which helps us to continue to improve the products for all of our customers. Talk to a Capterra advisor for free and get results within 15 minutes.