# Page 6 | BOSSDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is BOSSDesk the right Customer Service solution for you? Explore 139 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144825/BOSS-Solutions/reviews --- BOSSDesk 4.6 (139) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of BOSSDesk ## Showing most helpful reviews Showing 126-139 of 139 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BH Bindu H. User Services Supervisor Used the software for: ### "Boss is very easy to work with and effective" September 21, 2015 4.0 I wish there was more options to customize reports and survey information as far as formatting. Hiding fields would be good too. A few other little things. But overall, no complaints. Its working well for our organization Review Source Response from BOSS Solutions May 23, 2016 Thank you Bindu for your positive review of the BOSS Support Central product. Your feedback helps us to continually improve the product for all of our customers. AR Andreda R. System Support Specialist Used the software for: ### "BOSS Support Central has been the best go to tool for our HelpDesk ticketing management." May 13, 2016 4.0 Pros: Support Central's active directory integration gives us real-time data on active workstations and end users in our environment. Cons: Would like to see more ease of us when creating custom templates. Review Source Response from BOSS Solutions May 23, 2016 Thank you Andreda for your positive review of BOSS Support Central. Your feedback helps us to continually improve the product for all of our customers. KM Kathy M. Acquisition Used the software for: ### "I am enjoying using the software. "Wonderful Product"!!!" May 23, 2016 5.0 Pros: The software works very well for our tickets, assets, inventory and warehouse management system. Cons: None from BOSS Customer Service: EXCELLENT!!! (A++) Review Source Response from BOSS Solutions May 23, 2016 Thank you Kathy for your positive review and wonderful feedback of the BOSS Asset Management product. Your feedback helps us to continually improve the product for all of our customers. VM Van M. Systems Administration Used the software for: ### "Superior " May 13, 2016 5.0 The best helpdesk software I have used in my 20+ years of helpdesk experience. The deployment capabilities and the reports help reduce my workload by at least 60%. Review Source Response from BOSS Solutions May 23, 2016 Thank you Van for your positive review and feedback of the BOSS Support Central product. We are glad that the product continues to bring such great benefit to Forsyth County. BG Barbara G. Used the software for: ### "Overall great product" March 24, 2017 5.0 Having had experience with multiple HelpDesk products in the past, I would definitely recommend this one for ease of use and support functions. Scripting, however, can be challenging. BOSS staff respond promptly to emails/phone calls for assistance and are a pleasure to work with. Review Source RP Renee P. Enterprise Systems Analyst Used the software for: ### "I think Support Central is rather easy to use" May 13, 2016 4.0 There really haven't been so many cons with the software, but the pros have definitely been the ease of use, as well as the ability to have things within one application. Review Source Response from BOSS Solutions May 23, 2016 Thank you Renee for your review and wonderful feedback of the BOSS Support Central product. AR Andreda R. Used the software for: ### "Excellent Helpdesk Product!" March 15, 2017 5.0 Managing a helpdesk environment with over 400 + users can be quite challenging at times. Thanks to BOSS Support Central HelpDesk module, I can rest assured that all created tickets are tracked and not lost in the email shuffle. Review Source BB Bruce B. Used the software for: ### "Boss - Solid Product" March 14, 2017 4.0 We use the Boss software for HelpDesk submission, ticket tracking and assignment. We are also building a knowledge database. We use Boss for inventory as well. Overall good product and good support. Review Source PC Paul C. Used the software for: ### "BOSS issue tracking" March 14, 2017 5.0 BOSS has been a great valued partner. Always willing to work together to develop customizations that meet our needs. BOSS provides a great solution for the cost bringing added value to our company. Review Source GJ Ginger J. Used the software for: ### "Technology Specialist" March 15, 2017 3.0 It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment. Review Source AN Allan N. IT Professional Used the software for: ### "Great ticket manager" May 13, 2016 5.0 We are able to easily add notes and assign to various technicians to keep the work flowing. Review Source Response from BOSS Solutions May 23, 2016 Thank you Allan for your positive review and feedback of the BOSS Support Central product. TC Todd C. Used the software for: ### "Great Helpdesk product!" March 20, 2017 4.0 We'd migrated from TrackIt! to BOSS a few years ago. We've saved quite a bit of money and haven't lost any functionality. Their support team is top notch, too. Review Source KE Kevin E. Information Services Director Used the software for: ### "Support Central has been the answer to my problems" May 13, 2016 5.0 Program is affordable, extremely capable, and very well supported. Review Source Response from BOSS Solutions May 23, 2016 Thank you Kevin for your positive review and feedback of the BOSS Support Central product. BB Brad B. Used the software for: ### "BOSSDesk product" March 14, 2017 4.0 BOSSDesk has been a great product, easy to use and configure. Support has been quick on our feature request and problems submitted. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.