Who Uses This Software?

Pipefy is ideal for managers looking to create, implement and manage solid processes. It's a simple and intuitive tool - no technical skills or IT consultants are necessary.


Average Ratings

65 Reviews
Value Ease
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $6.00/month/user
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Pipefy
  • www.pipefy.com
  • Founded 2014
  • United States

About Pipefy

Pipefy is an intuitive workflow management tool. Using Kanban or sprint view, teams can run and customize any type of process without code or involving IT. Our platform is easy to use, yet scalable. Easily build custom workflows in minutes, establish process & execution standards, and centralize communications. Take advantage of our process templates or inspire a new template with your unique workflow. Some advanced features include event-based automation, SLA tracking, and analytical reports.


Pipefy Features

  • Business Rules Management
  • Collaboration
  • Data Mapping
  • Lifecycle Management
  • Process Analysis
  • Process Capture
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Design
  • Process Simulation
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Task Management
  • Workflow Configuration

Pipefy Reviews Recently Reviewed!


Capterra-loader

Finally, a process management system that I can get behind! I'm all in!

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's as easy to as Trello, but able to handle much more complicated scenarios. Between the API and the ability to create Pipefy Apps, there is not much you can't do with this system. Pipefy has become my goto solution for all of my clients when it comes to managing just about anything.

Customer support has been great!

Features:
- The ability to create Pipefy Apps that let you customize card actions, as well as create a custom view, which is a "portal" to an external App that provides great flexibility and power.
- Relational database tables that can be tied to cards.
- Specify the flow card needs to take through the process, can't start the job until you have ordered materials
- Take action when certain fields change.
- Create and track sub-processes.
- Super solid GraphQL API.
- Reporting based on a cards fields.

Cons: - The built-in reporting feature doesn't let you report on "connected" database records, so you need to either create a field on the card that syncs itself to record, or create your own reporting view as a Pipefy App.

- You can only filter the cards by Label or Assignee, so you end up using labels for things where a dropdown list would have been nice. Which means you can end up with a lot of labels, and may need to"namespace them, I.E. "Location:NorthSide", "JobType:Custom", "LeadSource:Web", etc.

Vendor Response

by Pipefy on November 07, 2017

Thank you so much for your feedback!

Amazing! Don't know how to work without Pipefy anymore. Helps me to organize & control all my tasks.

Jul 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The support team has always helped me right away! I'm very impressed with their service and attention. Always communicating about new features and doing webinars. You can see that this company really cares about their clients.

Cons: When you delete a field from the pipefy we lose the historical from the previous pipes. We should keep the changes just for the news pipes, but don't erase anything on the old pipes.

They should have someone in the support team that speaks Spanish. Because some of my colleagues don't speak English, so I need t help them in the communication with Pipefy support team.

Overall: Helps me to receive and control all my tasks in a practical and organized way. Keeping an important historical.

Vendor Response

by Pipefy on July 08, 2018

Thank you for your feedback!

Capterra-loader

We control all our new clients on boarding process with Pipefy, its easy and fast.

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: The fact that I can control my hole sales team in the same "board", I know exactly why I client is delayed and who is responsible for what. Also, I can easily find all the history about this client. For a manager perspective, its a great way of improving our customer experience.

Cons: Its not so simple to find information about all the integrations, API etc. There are just a few tutorials, but this is just a non developer opinion.

Overall: I can improve my customer on boarding process experience daily basis. I think the power you have of having a timeline of what happened to each customer, who helped, when, etc, gives you enough data to improve your process.

Vendor Response

by Pipefy on April 16, 2018

Thank you for your feedback!

Capterra-loader

Pipefy has made our professional lives better.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It makes it so easy to delegate and then monitor tasks in a team environment.
We can monitor tasks and track productivity of staff (& ourselves).
It makes the team ten times more efficient than what we were.

Cons: Sometimes it is hard to not focus on clearing out pipefy (or "The Pipe") as we call it !
Pipefy can be as addictive to staff as social media.

Overall: It makes out business so much more productive.

Vendor Response

by Pipefy on April 18, 2018

Thank you for your feedback!

Capterra-loader

Fantastic

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Convenient process creation, easy-to-use, customized reports, web form sharing and automated and customized e-mail templates.

Cons: Difficult to answer, do not have what I do not like because everything is very easy and with the support (custumer service) always giving us a solution.

Overall: Time, processes and organization of my team.

Vendor Response

by Pipefy on March 26, 2018

Thank your for you review!

Joint Media House - Pipefy

Apr 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very good Processes monitoring
Customized processes
Scalable
Accurate
Automated processes

Cons: Automation in general causes laziness :) your software is amazing

Overall: Hello Team,

It is a successful and supportive collaboration between JMH and Pipefy, the software helped our company to develop it's processes and standardize all the rules by roles and phases. Thanks to Pipefy, the agency is now monitoring in realtime the Projects Management phases for all our services provided to our clients.

We were facing few months ago some limitaitons in the features, most of them was resolved thanks to professional and prompt support team.

Have a good day and give it up the great work you are doing

Vendor Response

by Pipefy on June 15, 2017

Thank you for your review

Excellent! We use it for everything that is a collaborative process.

Aug 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Automation feature is a plus!
I like that they are always bringing something new and are open to suggestions. Their roadmap runs FAST! Integration with lots of other apps also is a plus!

Cons: Email templates should accept HTML coding... its pretty complicated to add your own style for the automate emailing.
Managing tasks with due date is still a challenge for us. The calendar won't mach our needs yet.

Vendor Response

by Pipefy on August 29, 2017

Thank you for your feedback!

Capterra-loader

The best "Process Management tool"!

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy of use, interface, pricing and the possibility to create my process management the way I need with no "IT guy".

Cons: Time tracking will be a great feature for the future. Also a way to start counting time of working on a task automatically and mandatory could help us to have a "time tracking" in a better way.

Overall: Now I have a easy and cheap way to track my work and my team's work. Before Pipefy I was lost in e-mails, Trello, Wunderlist, WhatsApp (and others) trying to get my work and my team's work "on track" but I was lost. With Pipefy I have all my workflows and work process in a same place.

Vendor Response

by Pipefy on February 06, 2018

Thank you for your feedback!

Best software manager and its so low investment!

Sep 12, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The power to deeply customize workflow exactly the way i need and manage/integrate several different process in the same tool.

Cons: There are many awesome features (like the ability to share a public link to create a card in a pipe) that are hidden under the settings page.

Overall: Once you discover how much you can customize your workflow you see the power of Pipefy! I could replace several specific small software and manage everything together inside pipefy

Recommendations to other buyers: Contact the customer support if you are having a hard time customizing you process. They help me big time :)

Vendor Response

by Pipefy on September 12, 2016

Thank you for your response :)

I have known similar softwares, but this is by far the best on the market.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The amount of solutions that the tool offers, as well as the fast and individualized customer service.

Overall: Organization, productivity and automatation of process.

Vendor Response

by Pipefy on February 05, 2018

Thank you for your review!

Capterra-loader

It's a amazing and powerful tool to customize process and save time

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Automations between pipelines and customisable database are really useful tools and it generates lot of opportunities to customize our business process, per example.

Cons: Only one automation for the free plan is a good way to initiate and learn more about the platform, but it probably will not the enough as soon you get more use

Overall: I can organized my internal process and suggest for my customers an efficient way to automate their job routine

Vendor Response

by Pipefy on May 29, 2018

Thank you for your feedback!

Capterra-loader

Easy to use and very helpful to manage internal process of my company. Game changer for us!

Feb 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Visual organisation of project status helps our team to stay at the same page, follow deadlines e briefs more wisely.

Overall: Organization, less time spent trying to understanding what's going on and gain on sales results and internal teams performance.

Vendor Response

by Pipefy on February 06, 2018

Thank you for your feedback!

Quick wins on implementing on the fly due to flexibility on creating process, phases and actitivies.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Flexibility on creating process workflow without any programming gives the possibility to quickly identify bottlenecks and go to continuous improvement easily. Strong integration with other applications through provided standard APIs .

Cons: Reporting can improving providing organizational view and not only at pipe level. Sounds this feature is in the roadmap.

Vendor Response

by Pipefy on January 31, 2018

Thank you for your feedback!

It's a great tool to control our process.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Email Templates, automations, SLAs and very easy and intuitive to use. All this helped us to improve our performance with the clients.

Cons: Emails inside the cards. It's a good idea but we send a lot of emails template, so this option we don't use yet.

Overall: It's excellent to control our process. Now I know where the order is. What the real status of it.

Vendor Response

by Pipefy on September 01, 2017

Thank you for your feedback!

So much better than Trello

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: When I first got into marketing I had a hard time managing all my regular tasks and campaigns. Directions would get lost or over complicated when I passed my work over to design or front, with Pipefy I can keep the whole team on the same page, and retire my messy to-do lists and ugly Trello board.

Cons: I would love to see more improvements with the mobile UX. I thought the mobile feature was a little oversold since it's not as up-to-date as the desktop version.

Overall: I kept trying different products like Evernote and Trello to keep track of all the things on my plate but after a few weeks they would always fall short of what I needed. Now everything's in one place and the whole team can use Pipefy to manage their work and stay on the same page.

Very useful software. Great value.

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, good integrations, great features to process management. It is very flexible to organize pipelines.

Cons: Tasks organization is hard to use. We still need to use other tools to schedule tasks. It does not have a good way to view tasks within the cards yet.

Overall: We could better organize our onboarding pipelines with Pipefy.

Vendor Response

by Pipefy on August 16, 2017

Thank you for your feedback!

Capterra-loader

It is the future of digital toolings

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: With pipefy, companies can built standard processes, beyond that it could make possible the real time information, something that is each day more important to competitive companies.

Cons: The platform is growing day by day, so by the momment it has not all the features that could give coverage to a robust process.

Vendor Response

by Pipefy on April 23, 2018

Thank you for your feedback!

We use pipefy to organize our process of Customer Service.

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: How easy it is to set up, and use on a daily basis. The support is also a very strong pro, the team is always helpful, and they always solve the problems.

Cons: It takes a lot of time to the automatic tasks happen, sometimes it takes 5 minutes for the card to go to other phase.

Vendor Response

by Pipefy on June 28, 2018

Thank you for your review!

Raul

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: As a process management system, I can use to manage and different areas from my company in the same platform.

Cons: There are some features about user and role control that I miss.
And some triggers that would make my process even more automated.

Overall: Integrated process

Vendor Response

by Pipefy on September 01, 2017

Thank you for your feedback

Has been a huge asset to our IT operations.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Allows us to manage our IT core processes and help desk requests all in one piece of software. This has been a great asset.

Cons: Reporting is simple and maybe could use some more functionality/features. Overall, the software has been great so far.

Vendor Response

by Pipefy on May 30, 2018

Thank you for your feedback.

Everything is simple!

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The easy way to create your own processes, friendly interface and connections. Support is a great differential too.

Cons: Speed of creating some new important features, don't have company important reports to evaluate performance.

Vendor Response

by Pipefy on September 18, 2017

Thank you for your review!

Rainspace Review

Apr 18, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: the overall scrum/lean like functions of the cards and phases.
flexibility in managing teams and tasks
customizable forms
Email templates

Cons: no form logic
no cross pipe email templates or forms
no re-usable cards

Overall: We have been using Pipefy for several months now and have tried to move most of our processes into the platform, with some success and some not so much. I think it has great potential depending on the direction the dev team takes, but we operate in a kind of niche market, so it may never work out fully for us. We like the customization and flexibility of Pipefy and hope it continues to add more features.

Vendor Response

by Pipefy on June 15, 2017

Thank you for your review

With Pipefy, my workflow is better than ever.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Elegant, practical, easy to learn. I came from Trello and I fastly understood the working flow from the webapp and I have it in phone too. The way things are organized are better than Trello.

Cons: Doesn't have some power ups I'm used to in Trello. The integration with Slack, for example, is better with Trello that every change is monitored. Pipefy only says that a new card was created and by whom.

Overall: Self organization by knowing my deadlines, team integration by knowing what everyone else is doing. Perfect application for Scrum philosophy

Vendor Response

by Pipefy on August 15, 2017

Thank you for your feedback!

I couldn't imagine there would exist such an amazing tool. It fits almost perfectly to any process!

Oct 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that it is totally customizable. The fact that I can easily and quickly configure it makes it superb, but what sealed the deal for us was the support from Camila. Being able to talk to someone who patiently walked me through the troubles I had implementing was amazing.

Cons: The software still has a path to walk when we talk about refreshing the screen. We have to keep refreshing the screen to be sure we are seeing updated cards.

Overall: Saved a lot of time from recurring processes!

Vendor Response

by Pipefy on October 20, 2017

Thank you for your feedback

Best way to manage my projects

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Discovered Pipefy was a game change in my business life. The interface is beautiful and clear. There are so many good templates and great support.

Vendor Response

by Pipefy on September 06, 2016

Thanks for your review :)

Capterra-loader

Great tool to manage projects

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very beautiful and intuitive. It also has some flexibility to adapt to the needs of each project. It fit perfectly for my personal projects and I am trying to implant in some project in the company in which I work

Cons: I still have not found anything that could be considered negative, but I could have some more features that would make the team always stay on the same platform, not having Slack, for example.

Overall: Organization and process optimization

Vendor Response

by Pipefy on January 09, 2018

Thank you for your feedback!

Capterra-loader

It´s very easy to customize in many workflow situations demanded by any type and size organizations.

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Power to customize in our hands, without demand TI support. The Kanban visualization let us easily identify relations among each step in a workflow.

Cons: It´s necessary to learn how to use it. Some hours of some vídeos are enough. There are so many features that you have to demand experienced users to accelerate your learning process to use Pipefy.

Overall: Workflow process steps related to my clients with data information being sent directly to forms, reports. No rework is necessary.

Vendor Response

by Pipefy on May 29, 2018

Thank you for your feedback!

Capterra-loader

Extremely customizable but you'll always wish for more

Jun 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very flexible due to its customizability, you can add fields with explicit types to the cards and make them have the meaning you want.

Cons: Since it is so open, it lacks some features related to more specific work.
To make a sprint you need to use an "App" on your board, but that app is very limited and lacks the customization of the rest of the product, I spent a lot of time, fighting the app to make it work closer to what I would like.

Vendor Response

by Pipefy on June 19, 2018

Thank you for your feedback!

I love its clean and cute design. Improve processes thanks to its platform.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like to tell you exactly the date on which the project was created and its different points, as well as to whom it is addressed and its priority. It is very practical to let you add external files.

Cons: I do not find it much more difficult, since the free option is very complete for several users, if what you are looking for is something more robust you already have to pay, but even so I do not think it is expensive.

Great platform

Aug 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: The platforma is easy to use and very organized.
I thas great features and a great idea in general.
The possibilities it offers, letting us add other people, schedule meatings, attach files and so on is amazing.

Cons: It's a little complex, which makes it a little hard to understand all the features and use it to its complete possibilities.

Overall: Organization and better use of time.
Also better custumer onboarding.

Vendor Response

by Pipefy on August 21, 2017

Thank you for your feedback!

Awesome Tool

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very easy to understand and use.
The simplicity in the user interface in the Pipeline view.
Very easy to make everyone build your own proccess and learn the tool.

Cons: The pipes view cannot be categorized, so if u have many pipes will be difficult to organize them. Could exist an diagram view of the proccesses.

Overall: My team is working together to organize their process, and the flow of the work gain speed!

Vendor Response

by Pipefy on July 28, 2017

Thank you for you feedback!

Capterra-loader

Best process management platform.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: What I like the most about the platform is the ease of process customization. I can create my own process and still have several free functions.

Cons: I think I could have notifications via email or app when a startform was answered. This would help me know when a briefing was answered by a client.

Overall: The best project management software. It helps me a lot to create and follow my entire creative process.

Vendor Response

by Pipefy on May 08, 2018

Thank you for your review!

Capterra-loader

Incredible solution for process management of franchisors

Jan 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of modeling processes. It allows great flexibility to adjust according to the need of each operation.

Cons: So far I have had none against using the software. Not all functions are available in the android app but it is possible to use the mobile browser and then everything is solved.

Overall: The speed of deployment of the solution is a great differential.

Vendor Response

by Pipefy on January 30, 2018

Thank you for your feedback!

Awesome for creating new process

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: * easy to change the defaults
* does not get you stuck like Jira to change little things :|
* beautifuuul interface :D
* awesome integrations, easy to configure (git, slack, bitbucket, more with zapier)

Cons: It still developing a lot of functionalities, so some are available to use but not fully working... The support is still developing

Vendor Response

by Pipefy on September 25, 2017

Thank you for your feedback!

very positive, we were able to quickly leverage our business!

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Pipefy is easy and intuitive, we create many internal processes with quality and economy, so we can stay focused on results and adjust workflows as we identify best practices. The support staff is well prepared and approachable.

Cons: It would be interesting if possible to install in on premise mode, with optional cloud-mirroring functionality.

Fantastic process/project management tool

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very flexible, great GUI, and you can use to manage basically anything! Love the ability of creating different checklists for each stage of your process.

Cons: Not being able to print checklist on each phase or print your board/tasks other than exporting via excel. It also lacks the ability of copying "cards/taks" from one "pipe" to another.

Vendor Response

by Pipefy on April 26, 2018

Thank you for your feedback!

Pipefy has greatly improved the effectiveness of the systems in our day to day business operations!

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I appreciate that the cost is so affordable; also, that it allows us to customize systems to match our own personal way of doing things. It's like my own little creation - just like the business itself.

Cons: It would be good if the customer service response time was a bit quicker. But they still get the job done well.

Vendor Response

by Pipefy on June 19, 2017

Thank you so much for your feedback!

My experience with Pipefy is going great. We were able to used for almost all internal processes.

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is very user friendly and easy to program and adapt for the custom needs of each department. The inside chat is a great tool for support and quick questions.

Cons: We are using it for a diverse pool of processes that sometimes run in paralell making it a bit more complicated. To solve this we are using a lot of automations.

Vendor Response

by Pipefy on March 05, 2018

Thank you !

It's very nice Software

Sep 21, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Flexibility and layout are very nice and there is a lot of things it can be designed and controlled by the end user so it's considered dynamic not static software.

Cons: Privileges of the Users, I think it need to be a little bit flexible so we could active\deactivate all the options during adding new users.

Vendor Response

by Pipefy on September 22, 2017

Thank you for your feedback!

Flexibility on creating process and connecting them to reflect the reality inside organization

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The solution is easy to use and flexible on creating phases and pipes according to business needs. The APP is a plus and Roadmap is good.

Cons: Reporting needs to improve and data access through another platform still restricted by the APIs where IT knowledge is required many times.

Overall: better view on my existing and new business processes

Amazing operation and management tool

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Just started Pipefy currently for my business as well as a client. This has made operation smooth. My team is held accountable and customers history inventory is clear.

Cons: Software works better on ipone. I have a android. Other then that its great. I am fine with the cost.

Overall: SMOOTH OPERATIONS, ACCOUNTABILITY

Easy to implement a new process... in a few minutes you are open and running!

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use yet powerful. Very modern and effective interface. Easy to connect with other apps. Plenty of resources.

Cons: Some features are missing (in development/deployment). Some changes are not possible: you need to do it again (partially).

Overall: Fast results, ni need of special tranning.

Vendor Response

by Pipefy on February 05, 2018

Thank you for your feedback!

Capterra-loader

The interface is good and value of the tool too, but have very features in under construction

Jan 26, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: - The cost and the user interface;
- The support to the customers;
- The simple reports is very good for initial customers;

Cons: - The billing system to more the one user is not clear;
- The mobile app is very very poor;
- The integration with others tools is disable;

Vendor Response

by Pipefy on January 29, 2018

Thank you for your feedback!

Best process management service out there

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use, customisation and keeping track of. clean and beautiful interface keeps it relevant and bring people back to the platform.

Cons: I have no points to complain about so far except for the lack of gantt charts, which would make it even more powerful.

Vendor Response

by Pipefy on October 10, 2017

Thank you for your feedback!

Capterra-loader

Great management tool

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Pipefy is an excellent tool which helps you better organize your company workflow, and it works perfectly with APIs from external apps.

Cons: I think it could be a little cheaper, since we have some good choices besides Pipefy which costs less.

Vendor Response

by Pipefy on February 07, 2018

Thank you for your review!

Smooth

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Is easy to use , allows editable fields, mobile capability, responsive, aligned towards clients business needs.

Cons: Probably enable admin features in the mobile version, everything else is perfect. I am quite pleased

Overall: Control over my commercial initiatives

Vendor Response

by Pipefy on August 25, 2017

Thank you for your feedback!

Just what I needed to build a graphical representation of my sales pipeline

Sep 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can substantially modify how to present my data in a way that works for me, and have some control over my UI

Cons: Not totally intuitive, but close enough, just needs some time to work through everything to pick up the UX logic.

Vendor Response

by Pipefy on September 22, 2017

Thank you for your feedback!

Has completely changed our customer success journey!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We were using project management software but it was so confusing. We love how easy and visual this is.

Cons: Can be a bit buggy having to refresh screens also the integration was not simple until we decided just to use zapier.

Overall: Organised processes
Team collaboration

Excellent!

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is great! Awesome! I'll recommend this for everyone. Everyone. Everyone. Everyone in this world!

Overall: Productivity.

Vendor Response

by Pipefy on April 02, 2018

Thank you for your feedback!

Exactly what I wanted

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Straight forward, easy to use, you don't need a training, has everything, very organized, includes excellent reports.

Overall: Tracking and monitoring my business and my staff. it's perfect. You can customize anything you want as you like.

Vendor Response

by Pipefy on October 06, 2017

Thank you for your feedback

I'm a multilingual person, so I can say the Pipefy solution is the ultimate management language

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very intuitive: as you introduce your first project, the basic template is created. So every time you introduce an other project you have the opportunity to advance the whole process.

Vendor Response

by Pipefy on January 30, 2018

Thank you for your feedback!

The best work flow app

Sep 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very simple to manage and customize.

Cons: There are some features that will be great but it's not done yet.

Overall: That is an amazing app to manage our workflow here at the office.
Now with Pipefy we can do more in less time.

Vendor Response

by Pipefy on September 12, 2016

Thank you for your response :)

Pipefy Review

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's too easy for use. We can apply and schedule our tasks, synchronizing everything we have to do. Excellent, easy to use and amazing support

Vendor Response

by Pipefy on September 01, 2017

Thank you for your feedback

Pipefy is really easy to use. It made possible the automation of the onboarding process.

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It mades possible huge gains of productivity. It also turns processes accurate and errors or inefficiencies more visible.

Cons: I have some difficulties to personalize some features to the processes I want. I think its not a problem of the software, but a gap in my learning process about the tool.

Overall: Process automation and productivity gains.

Vendor Response

by Pipefy on June 29, 2017

Thanks for the feed-back Bruno!

Capterra-loader

Pipefy is amazing and very easy to use.

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use, great interface, possibility to create many process. The software is very flexible and customizable.

Overall: Pipefy is amazing!

Vendor Response

by Pipefy on March 05, 2018

Thank you :)

Extremely user friendly.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. Simple, easy on the eyes, not overly complicated. I love using the software daily.

Vendor Response

by Pipefy on March 06, 2018

Thank you for your feedback!

Capterra-loader

Great to model flexible processes

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use, during the modeling stage and on the day-by-day operation.
Because the straightforward operation, the training of the team was quite efective.

Cons: Not that good when modeling "if's", "loops" and subprocesses.
In processes where it's needed to split the tasks, it's also not the easiest way to present it.

Overall: Control of my pending tasks, tracking of the time used on each pending process, creating standard procedures to deal with the tasks.

Vendor Response

by Pipefy on November 16, 2017

Thank you for your feedback!

Capterra-loader

Great workflow management tool

Jun 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quick to set up
Reasonable integration with other apps (Zapier, Slack, etc.)
Good set of native features
Responsive customer support

Cons: Database lacks features to make it a useful complement of the pipe system: calculated fields, lookup-like function, etc.
Some weird design decisions can make the set up confusing (connected fields vs connected cards, field synchronization, access/writing rules...).

Overall: More structured workflows

Vendor Response

by Pipefy on June 07, 2018

Thank you for your feedback!

Good experience using this software.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Is dinamic and interactive if you use with other people inside your company. High potencial to add value

Cons: If you have good english level is ok because it works mainly on that language. no other big cons or issues. practice a lot and you will defeat cons.

Overall: this have a real potencial to add value in several kind of ways

Vendor Response

by Pipefy on April 06, 2018

Thank you for your feedback!

It filled my need for control, and made possible new forms of follow-up

Sep 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Amazing control tool, highly intuitive and fully customizable. It allowed the possibilities of management to be extended to levels in micro and macro environments

Cons: The price could be a little lower, especially for a single user. The free version could have more features.

Vendor Response

by Pipefy on September 26, 2017

Thank you for your feedback!

I am just testing the product, to become a partner/consultant.

Jun 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to customize
Easy to acess and to include new team members
So many options to creat fields and phases

Cons: The display. If you have a process too large, it would be a little difficult to visualize.
Few options to automatize actions (still)
The impossibility to set an own ID numeration

Great app for team management

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It can really adapt itself to your process demands and team communication. The automations make things so easy!

Cons: Besides it isnt a software feature, I can say the price is the thing I like least. Doing payments in USD isnt easy for who lives in Brazil.

Overall: Efficiency, productivity

Vendor Response

by Pipefy on September 06, 2017

Thank you for your feedback!

Capterra-loader

A simple and effective tool for processes control

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user experience is amazing. Very easy to configure the processes into the software. Even end users can configure the software.

Cons: The software could has the funcionality to draw processes using BPMN notation. It could be a great improve to the software in the future.

Vendor Response

by Pipefy on March 22, 2018

Thank you for your review!

Excellent!

Sep 26, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The possibility of customizing all processes according to the operation of my organization.
I also like to follow real time what is happening.

Cons: I can not split pipes into folders, to organize myself better by areas. It would be better to visualize...

Vendor Response

by Pipefy on September 29, 2017

Thank you for your feedback!

Jul 16, 2018
5/5
Overall