--- title: "Pipefy Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Pipefy the right Workflow Management solution for you? Explore 326 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144848/Pipefy/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Pipefy 4.6 (325) [View alternatives](https://www.capterra.com/p/144848/Pipefy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of Pipefy Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews SK Sheniga K Education consultantEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Pipefy provides a structured and process‑driven approach to managing workflows, making it particularly useful for standardising repetitive business processes.“ June 10, 2026 EM Eugene M CTO and Co-FounderInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes the pages hang up or freezes for a long time anticipation as if your internet connection has dropped but Infact the application is simply making it slowly loaded.“ April 22, 2026 SK Sheniga K Education consultantEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “It is well suited for organisations looking to improve operational efficiency and standardise tasks. While it requires initial setup effort, it becomes a valuable tool for managing repeatable processes at scale.“ June 10, 2026 VN Victor N Head of EngineeringInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Their customer service takes like two weeks or something to respond after they finally decide to look into your issue.“ August 25, 2026 AW Amber W IT Project ManagerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “My overall experience with Pipefy was a good one because it really helped me onboard my team and collaborate easier.“ June 12, 2026 VN Victor N Head of EngineeringInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes the user permission system just gets screwed up between different departments.“ August 25, 2026 MB Maximilian B Business Intelligence ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “From working with our Account Growth Managers and Customer Success Representatives, to working with our Solutions Engineers, the team has been dedicated to delivering high-quality work and a product worth using.“ April 30, 2024 EM Eugene M CTO and Co-FounderInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “I find the error messages to be absolutely terrible, since they never specify what really went wrong, so you are basically looking at a blank screen.“ April 22, 2026 ## Showing most helpful reviews Showing 1-25 of 325 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Entrepreneur Used the software for: Less than 1 year ### "Pipefy Review" November 3, 2026 4.0 Overall, my experience with Pipefy has been good. It helps keep tasks organized and makes workflows easier to manage, although it took a little time to get used to the platform. Pros What I like most about Pipefy is how it keeps tasks and workflows organized in one place. It makes it easier to see what needs to be done and helps keep everything moving. Cons What I liked least about Pipefy is that it can take some time to learn how everything works. Some features could be a little easier to navigate. Review Source R Reviewer Customer service rep Used the software for: 1-3 years ### "pipefyden2112" September 21, 2026 5.0 Initial setup and onboarding can take time for complex workflows. Initial setup and onboarding can take time for complex workflows. Pros Easy-to-use visual workflow builder that requires little or no coding. Easy-to-use visual workflow builder that requires little or no coding. Review Source R Reviewer Head of Engineering Used the software for: 3-5 years ### "It's really good enough for what we do on a day-to-day basis" August 27, 2026 5.0 We lost physical paper invoices like crazy before so that’s great that we are able to track digitally now. I was really scared about losing a legal document, but now Pipefy tracks them as well. Pros The drag-and-drop builder is alright, I suppose. We can make purchase orders with it without totally messing it up which is kind of amazing. Cons I hate trying to create a custom report within Pipefy. Their customer service takes like two weeks or something to respond after they finally decide to look into your issue. Sometimes the user permission system just gets screwed up between different departments. The mobile application is essentially useless. Review Source Amber W. IT Project Manager Used the software for: Less than 1 year ### "Great Onboarding Tool" June 15, 2026 5.0 My overall experience with Pipefy was a good one because it really helped me onboard my team and collaborate easier. Pros I was able to onboard my team easier with Pipefy it helped to ease my workload as a PM and creating the right team. Cons I didn’t like the customer support when I needed help it wasn’t easy to access for me but I was able to get around it by looking up support articles. Review Source SK Sheniga K. Education consultant Used the software for: Less than 1 year ### "Pipefy review" June 11, 2026 3.0 Overall, Pipefy offers a reliable and structured solution for managing workflows and enforcing process consistency. It is well suited for organisations looking to improve operational efficiency and standardise tasks. While it requires initial setup effort, it becomes a valuable tool for managing repeatable processes at scale. Pros Pipefy provides a structured and process‑driven approach to managing workflows, making it particularly useful for standardising repetitive business processes. The platform allows teams to build and automate workflows without heavy technical input, helping improve efficiency and control. Its focus on forms, approvals, and process tracking makes it effective for operational use cases. Cons The platform can require time to fully understand and configure, especially when setting up more complex workflows. While it is strong for structured processes, it can feel less flexible for less formal or highly dynamic work. Some advanced capabilities may also depend on additional configuration or licensing. Review Source Kayla H. Lived Expert consultant Used the software for: Less than 1 year ### "Easy to use just a little pricy" May 6, 2026 3.0 Pipefy is an easy-to-use platform that helps teams stay organized and keep work moving. It uses a simple board-style layout (like sticky notes you can move across steps), so it’s easy to see what’s in progress and what’s done. Pros Ease of use, process customization, automation and collaboration. The app is very intuitive and you can create workflows quickly Cons Pricing. The more advance features are restricted and the pricing seems to be a little high. These also have occasional bug you’ve gotta deal with Review Source R Reviewer CTO and Co-Founder Used the software for: 1-3 years ### "It allows automation without any hassles" April 27, 2026 5.0 Previously we had all types of said emails and phone calls exchanged because of our campus issues, now everything is preserved in a single location. I’m just glad I dont have to re-enter the same vendor info 10 times a day into 10 different systems. Pros The whole “no-code” thing is probably great, since I don’t need to know how to be an actual developer just to build a simple form. As I’m writing this, my coffee is starting to get cold, and the janitor is literally vacuuming underneath my desk right now. It works fairly well, although I thought it would fail when I tried to link some modules together. Cons I find the error messages to be absolutely terrible, since they never specify what really went wrong, so you are basically looking at a blank screen. Sometimes the pages hang up or freezes for a long time anticipation as if your internet connection has dropped but Infact the application is simply making it slowly loaded. Review Source Megan M. Owner Used the software for: I used a free trial ### "Pipefy reveiw" December 15, 2025 4.0 Pros What i like the most is that pipefy is easy to use and youbdont need to no how to code to make my workflow easier Cons Im just trying out pipefy as of right now so nothing to bad to say about it yet and hopefully i wont Review Source R Reviewer Presidente Used the software for: 3-5 years ### "Pipefy is great, but still need more features" January 6, 2021 4.0 I use pipefy for projects and sales management and its been great, since we are a project oriented company it's very good to see all of our projects and sales been tracked with a benefit of taking metrics of all of it. Most of out business inteligence come from pipefy datasheets generator. Pros \- Very easy to use - Extremely fast do set up a canvas - Great for CRM and Project Management - Allways updating - Great costumer support and accepting of feedbacks Cons \- Some new updates bugs sometimes - It can be tricky to do some automations Review Source VR Verified Reviewer COO Used the software for: Less than 1 year ### "With higher flexibility comes higher complexity to implement and a generalist in all areas." December 24, 2020 5.0 Awesome experience, great software, helped us a lot on how to manage our operation (procurement, production, quality management, HR - recruitment) without dropping a single line of code. Looking forward to onboard more users and bring more processes to Pipefy. Pros I can have several workflows for the main areas of my company, customised to the extreme, and yet remain on the same set of skills required to implement, with a great community to help more complex development, and a support team that will help less advanced users to do the basic+. Cons Automations require a new UX, maybe something related to path creations, with several steps. Today is limited and has some fails to deploy/start that frustrate the workflow creator. E-mails are a nice feature inside cards, but it lack the flow of an inbox, that would make a shift from sending a note to someone related to this card, to actually managing email inside pipefy with all cards information available to interact. Review Source VR Verified Reviewer Team Lead Used the software for: I used a free trial ### "An easy and best project management tool" November 6, 2019 5.0 The best experience compared to JIRA, Trello. The features are well thought off. If more similar tools are acquired and given in one combined package, corporate adoption would be more. I personally feel, still Pipefy is miles ahead in user experience compared to other products. Every little option is well thought off. Pros 1\. Easy integration and APIs provided for integration using integromat, IFTTT 2. Free trial for 5 pipes that enabled our small team to try it out and make a presentation to the management 3. Custom process flow and automation tools for trigerring mails and notifications Cons 1\. A major hurdle in convincing the management was the standalone cost for pipefy which was per user. In the gambit of tools available like atlassian tools. A standalone tool though extremely superior, falls short because of lack of other tools like wiki, chat etc., that comes packaged together. 2. Reports - Though they are customizable, charts and report templates would surely help in competing similar products Review Source Fabrício Yutaka F. Founder Used the software for: Less than 1 year ### "Pipefy or Trello?" November 6, 2019 5.0 Small business owners can easily hire new collaborators and Pipefy helps to "teach" them the processes. Team leaders/managers can empower their team by giving them the chance to decide and build the best process for their work. Pros That's the most common question I hear. If you don't have a minimum process established, you should use Trello. But, if you already have some business process designed for your routines — and need to guarantee they're followed, then your choice is Pipefy. Best of all, Pipefy is like a Lego, so, you can change and rearrange the process and its phases as you evolve them over time. You don't need to exaustly plan ahead every detail. Cons Some changes in the process are possible only at the cost of "losing" some historical data. For example, you can't move a field from phase A to phase B. You have to recreate it as a new field and delete (or hide) the old one. Review Source R Reviewer Diretor de Marketing Used the software for: Less than 1 year ### "Pipefy - A promise for greatness" October 31, 2019 4.0 While some features are lacking and sometimes the UI could be better, Pipefy is simple and powerful enough for everyday use once properly configured. I find myself doing more stuff on Pipefy than I should since it's so much easier to use than go to yet another plataform that will be lacking some features Pipefy currently has Pros \- Ease of use (once you get familiarized with where is everything and terminology) - Comprehensive API - Great support and UX - Consistency Cons \- Lack of some easy to implement features (e.g. importation of spreadsheets is painful, no way to clear all records on a database) - The API documentation is really messy and even as a developer I get lost - The mobile app is a huge mess and the only really lacking part of the UX - Web interface could be more responsive Review Source Bruna B. Graphic designer Used the software for: Less than 1 year ### "Pipefy as a managing team tool" March 25, 2020 5.0 My overall experience with pipefy is great, and I enjoy working with it because I can easily track my work, write down important informations about each task, I can see what my colleagues are currently working and report daily job reports to my manager so he can see the tasks that are just sitting around. Pros Some features that I really like about pipefy, is that it's really intuitive and easy to use, being similar to other Kanban style tools and websites. It allowed me to track my work, by creating different columns that show in which stage the jobs are. It has a fresh user interface, using light colours and doesn't hurt our eyes. Cons I didn't like is that we are not allowed to change the colours of the tool. Review Source VR Verified Reviewer Lead Product Designer Used the software for: Less than 1 year ### "Complete and highly customisable" February 19, 2020 4.0 I love using Pipefy, it brings to life our process and allow us to customise it as my team likes and needs to work. Pros It's visual and highly customisable. We use it as our main process management software in our Discovery phase for Product Design and Development. Cons It's hard to implement and there's a high learning curve for new users. Creating new pipes and making them work our way is not so easy as we expect. Review Source VR Verified Reviewer Marketing Advisor Used the software for: Less than 1 year ### "Pipefy review" January 21, 2020 5.0 I can easily manage my team tasks so I don't overload anyone. Pros It has tutorials and very good documentation of how to build it yourself, easy to use and configurate. Cons It crashed one or two times, but nothing to worry about. Review Source R Reviewer Owner - Principal consultant Used the software for: 1-3 years ### "Still learning" October 31, 2019 4.0 So far so good. I would like to have more client use to enter implementation stage Pros Easy to configure, Lots of API,s , Automatization capability. Cons Have tried using it for myself, my practise, but lack discipline to do as I preach Review Source Rafael J. operations assistant Used the software for: Less than 1 year ### "The best platform for organizing phloxes" December 20, 2020 4.0 Very good, it came to make my life and work easier. All my employees use it, it is a very complete tool. Pros the program is complete, allowing me to do various work automations, thus ensuring greater confidence in the process. Cons Hard to say. I have some specific considerations about some tools, like the expiration date, I believe it could be for hours and not with a fixed date. But in general I like all the platform. Review Source Carolina F. Merchant Success Analyst Used the software for: 3-5 years ### "Pipefy is the best tool to get things done" December 20, 2020 5.0 My experience with Pipefy is really satisfactory! I was able to deploy 3 new processes and avoid many mistakes by controlling them better and using Pipefy's features. Pros It's the easiest tool to set up any type of process or project that you currently need to organize and deploy. Cons I'd like to have a better system to create approval and escalation processes Review Source R Reviewer Product Coordinator Used the software for: Less than 1 year ### "Innovative and clean alternative to Trello" August 1, 2019 5.0 Great kanban option that's fast and gets the job done. Pros What I like the most about it is its customisability. It's got different kinds of organising your boards depending on the kind of projects you're working on. Not as advanced as the rather expensive-ish Monday.com, but more so than Trello in those terms. Also, its UI is quite clean, and the prices are not bad for those who want to take the experience to the next level. It's also got a decent mobile app that gets the job done. Cons The main reason I quit using it was the lack of integrations. To be fair, that was a bit ago, and they've got more integrations now than they did before, but still quite far from Trello. May not be a problem for many, though! It was for me due to specific needs, but may not be for you. Also, I question myself on its privacy, as the Pipefy staff contacted me for some free online courses (probably because I worked at Dell at the time and they wanted to mention in their site that it's used there too; in the videoconference they even mentioned the title of one of my boards). Review Source Amir N. Co-Founder Used the software for: 3-5 years ### "AMAZING product, service falls off cliff after you pay--not the start up they used to be " June 3, 2022 5.0 Pros Their tech stack is unreal. Their integration with Workato is seamless. There isnt much you cant do on the platform BUT their service structure is terrible these days. Cons This is my second time around and the experience of modeling and going live is not what it was like two years ago for the first project. They give you "x" amount of hours to model your "pipes". Zoom calls go against it, their strategizing time goes against it, bug fixes goes against it (that was the biggest turn off. Their developer designed our pipe with a major fundamental flaw and they refused to fix it {actually ignored my emails for weeks} unless I purchased more hours at $125 per hour). Its this perpetual loop they throw you in which constantly costs you money. I was not open to paying this, so decided to figure it out myself but was not able to as the developer designed it in a way where their own support team couldn't figure it out. So basically my project was taken hostage . They give you no documentation on the architecture and just basically throw you in the ocean , to sink or swim and will throw you a $125 p/h life boat if you wanna ride. Other than that, they are closed (ZERO support) after hours, weekends and Brazilian holidays. This is 2022, I do not know of another Saas that rolls like this? Even during biz hours, its a 90 min turn around Workato is an amazing integration tool but thats pricy also. .075 cents a ping , with most processes needing 2-3 calls to accomplish the goals. Review Source Ayush B. Talent Acquisition Specialist Used the software for: 1-3 years ### "Advanced project and activity management tool" February 2, 2023 4.0 Pros Its useful no-code utilities allow for the simple creation of process workflows. The programme is incredibly user-friendly, simple to use, has fantastic graphics, and is quite intuitive. It may be used for project management, process management, and even managing team activities. Pipefy's liberty and empowerment in allowing me to develop and personalise my processes in whatever manner I desire. Furthermore, the amount of detail and history that can be stored on a single Pipe is astounding. Cons I wish there were materials for making dashboards. Other elements, such as automation, might make some activities easier to do. E-mail tools require a few extra capabilities and resources for developing email templates with better styles. They have certain tight restrictions that even a corporate account cannot change. Review Source R Reviewer Manager, Projects and Operations Used the software for: Less than 1 year ### "No More Excel Sheets!" April 26, 2024 5.0 Fantastic! everyone I worked with was exceptionally kind, patient, and knowledgeable on the platform. They are a great group of people and it is always a pleasure working with and catching up with them. Pros Everything is in one place and we no longer need to rely on excel sheets and proper versioning, etc. Reporting is easy and customizable. Work flow and tracking of project status has helped our team be more efficient. Cons The setup was a bit challenging for some items but that is because our team had some unique requests. The Pipefy team (especially \[sensitive content hidden\]) was extremely helpful in working through this and using creative solutions to meet our needs. Review Source R Reviewer Associate Payments Used the software for: 3-5 years ### "assists in planning operations and ensures the safety of procedures." January 23, 2023 5.0 Pipefy helped us evaluate the product well, find solutions, and get additional time to test the product while ensuring key stakeholder engagement. Pros Pipefy enables team members to collaborate in proper planning of operations, ensuring that all procedures related to them are carried out within a pre-determined time frame, and makes the process of obtaining the required approvals easier. With Pipefy we were able to design process paths and also create distinct flow branches, which are completely adaptable, ensuring that when a process is found within the diagram that is missing a field, then a different path of the process can be followed and different actors are notified directly to take the correct action. Cons There are no problems getting started; the only drawback is that there is a learning curve associated with the platform. Once you understand the reasons behind it, it works fine. Review Source R Reviewer Marketing Operations Specialist Used the software for: 1-3 years ### "Automating Manual Processes via Pipefy" May 2, 2024 4.0 Very positive, the customer service is exceptional and the team is open to collaborating and exploring new ideas. Pros My favorite aspect of Pipefy is the ability to integrate with other systems such as JIRA Cloud, Google Suite, and Tableau. Cons Overall, Pipefy is a solid product, however I'd like to see more integration of AI in the future and ways to explore what other users have created. It will be helpful to get inspiration. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.