--- title: "DeskRoll Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DeskRoll Software - reviews, pricing plans, popular comparisons to other Remote Desktop products and more." source_url: "https://www.capterra.com/p/144849/DeskRoll-Remote-Desktop/" page_type: "product" language: "en" --- # DeskRoll Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) DeskRoll ## What is DeskRoll? Secure web-based remote access tool. Control your computers from web browser, without any installation. ## What is DeskRoll used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[IT Management](https://www.capterra.com/it-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $3.25 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DeskRoll?[Manage this product listing](https://www.g2.com/products/deskroll-remote-desktop/claim_requests/new?auto=true) ## DeskRoll Overview Updated September 2026 AI summary DeskRoll provides remote access and control capabilities for small and midsize businesses seeking IT management and remote support solutions. It enables users to manage devices and offer assistance across multiple platforms, including desktop and mobile operating systems. Notable features include activity tracking, and its deployment options support a wide range of environments, from cloud-based to on-premises devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DeskRoll 4.0 (1) VS. [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting Price $3.25 Flat Rate, Per Month Starting Price $29.5 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.7 (11,624) Value For Money 5.0 (1) Value For Money 4.8 (8,222) Customer Service 5.0 (1) Customer Service 4.6 (7,515) ## DeskRoll alternatives [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,641)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) [4.6 (1,798)](https://www.capterra.com/p/149595/AnyDesk/reviews/) Starting price $22.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149595/AnyDesk/) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) [4.7 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/112011/Zoho-Assist/) Highest Rated [GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) [4.8 (589)](https://www.capterra.com/p/193062/GoToMyPC/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/193062/GoToMyPC/) ## FAQs about DeskRoll Overview ### What company size and specific industries is DeskRoll built for? DeskRoll is designed for small to large businesses that need secure remote access, especially teams of technicians, software consultants, IT consultants and managers, and system administrators. It fits organizations in IT services and related technical support roles where remote troubleshooting, administration, and access control are part of daily work. Features and Usability ### What are the key features of DeskRoll? DeskRoll offers remote access/control, file transfer, and real-time chat for handling remote sessions. Core administration features include activity tracking, user management, secure login, and session transfer. Reporting and analytics tools provide reporting & statistics and summary reports, while real-time updates support remote update/installation. Getting Started and Support ### What training and onboarding options does DeskRoll offer? DeskRoll provides documentation to help teams get started. Documentation gives users written reference material for reviewing setup steps, learning product functions, and checking details as needed during implementation and daily use. Getting Started and Support ### What customer support options does DeskRoll offer? DeskRoll offers email/help desk support and phone support. No reviewer feedback on support experience is available here, so support quality, response times, and common issues cannot be summarized from user comments. ## Features AI summary Based on 5,645 Remote Desktop reviews According to Capterra reviewers, these are the IT Management features buyers prioritize most when evaluating a solution: - **Patch Management** (**56%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**47%**) - **Remote Monitoring & Management** (**47%**) DeskRoll focuses on other capabilities that Capterra reviewers also consider important, including **Remote Access/Control** (**48%**). This feature gives teams a practical way to connect to devices from anywhere, handle support tasks more quickly, and keep operations moving without requiring on-site assistance, helping businesses reduce downtime and improve response times. Remote Access/Control 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Activity Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems File Transfer 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Move files across different systems or networks Real-Time Updates 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made Remote Update/Installation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Deploy updates or install new software remotely User Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks DeskRoll 11 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - File Transfer: Move files across different systems or networks - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Secure Login: At least a username and password is required to access the system - Session Transfer: Transfer a support session to another team member - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Basic $3.25 Flat Rate,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MM Melisa M. Development Director E-Learning ### "Quick connections with all needed features." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 15, 2023 Customer service has been fast to respond. Set up was quick and easy. Connections are quickly made and it is easy for new users, who we are helping, understand how to use the program. Pros Ability to brand, history of client contact, fast connections without codes, file transfers, fair pricing. Ability to pay monthly compared to one lump sum. Cons Absolutely hate that we can not see the users mouse during sessions It doesn't fully function as a team site, each account only shows your own connections. Posting notes or history of contact regarding sessions is not able to be seen by other members of our team. No address book Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) No customer service. Contact with them takes days! Reasons for choosing DeskRoll Monthly payments without longterm commitments if we weren't happy with the program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.