Ecosystems

Value Management Office


4.5 / 5
17 reviews

Who Uses This Software?

We serve strategic sales and marketing organizations within the Fortune 500.


Average Ratings

17 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Ecosystems
  • www.ecosystems.us/site/
  • Founded 2000
  • United States

About Value Management Office

The Value Management Office (VMO) from Ecosystems has a primary goal: to empower sales and marketing professionals to convey the unique benefits and value of their products and services to customers, with quantified insight, research, and analysis. Our software platform promotes interactive conversations for improving the performance of your marketing, sales, and customer success teams.


Value Management Office Features

  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking / Analytics
  • Win / Loss Analysis

Value Management Office Reviews Recently Reviewed!


Feedback on the VMO experience and HP Managed Print

Jan 30, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility and Scale-ability

This software is used primarily as a quarterly status tool, and over the past 4 years has been able to easily accommodate growth and changes in the client account.

Additionally the tool has been able to adapt to new custom use requirements, supporting client executive audiences.

The client has been able to adopt the tool into their offices for adhoc reporting.

Cons: The software default is fully loaded detailed drill downs. This is great, but can be a hindrance to keeping the subject at a summary level. Maybe consider different detail options, rather than customizing the default. Options would target the audience needs for summary detail.

Overall: Excellent. The VMO is always open to new ideas, really helps to support a large complex always changing account.

Vendor Response

by Ecosystems on February 05, 2019

Hi Ross,
Thank you so much for taking the time to leave us a review! We are happy to hear that you have been able to experience the flexibility and scale-ability of our VMO platform. Your value consultant, Andrew Menges, will be reaching out to you to show you how to view the summary detail. Please feel free to reach out to us with any other feedback or questions at vmo@ecosystems.us. Thanks again!

Value Mgmt Office Review

Jan 29, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1) The ability to see fleet data in one application

Cons: 1) Difficult to use at times

2) When at a client site and presenting, there seems to be a delay when selecting certain fields. Which causes frustration with the client.

3) Inability to update information myself after consultant has added data. Have to wait on them to make corrections/changes.

4) Inability to create a view that shows the # of cases by printer and the issues that printer has had. That would allow us to see the problem printers.

Overall: Overall the consultants are quick to respond, flexible, receptive to listening to recommended changes and are timely. I would like to see them, however, in more of a consultant role. As they see all of the MPS data that resides in this application, they should be seeing trends with clients in the same industry and then advise the HP Client Managers accordingly. I would also like them to bring new ideas to the table on how we can continuously refresh the data with different views or actions to make it more appealing to the client.

Vendor Response

by Ecosystems on February 06, 2019

Hi Shelly,
Thank you so much for taking the time to leave us a review! We are happy to hear that you're able to leverage our VMO platform by viewing all of your fleet data in one application as we strive to provide a seamless experience for you and your clients. There is an ability to create a view that shows the number of cases and issues by printer if the data is available. Your value consultant, JJ Komisar, will be reaching out to align to your needs. Please let us know if you have any other feedback or questions at vmo@ecosystems.us. Thanks again!

Capterra loader

VMO review

Jan 28, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The VMO tool provides an overall picture of how MPS is working for my customer. It is a time saver for the ADM having Ecosystems take the data and format it in to the VMO tool for not only the customer but for HP to see where to guide the customer in to making decisions.

Cons: The VMO tool need a help Icon that explains the how to use each slide and what the slide is trying to say. Examples of the value of the VMP tool. This tool is great, however unless you know where to look for the results it can be overwhelming.

Vendor Response

by Ecosystems on February 06, 2019

Hi Patrick,
Thank you so much for taking the time to leave us a review! We are happy to hear that our VMO platform saves you and your customer time in formatting the data to help make more informed decisions. Thank you for your helpful suggestion on adding a help icon as we are always looking for ways to make a more seamless experience. Please feel free to reach out to us at vmo@ecosystems.us and we'd be happy to take you on a guided tour with examples of the value of the VMO. Thanks again!

Capterra loader

VMO Review

Jan 28, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The UI has been improved quite a bit the last year and no longer feels as clunky or frustrating as it used to be. I like that I am able to add my own custom charts and graphs. VMO is able to collate a significant amount of data in one place and professionally present it in a streamlined way.

Cons: It's tough to say. I had been irritated in the past with how we had to update a slide and click save, but recent updates have dramatically reduced that. I don't have any complaints, really.

Overall: My customers always enjoy the way we can sum up the financials, compare usage, and make recommendations on ways to be more efficient and save them money.

Vendor Response

by Ecosystems on February 06, 2019

Hi Steven,
Thank you so much for taking the time to leave us a review! We are happy to hear that you have a better experience since we've updated our UI. We are always looking for ways to improve so please feel free to reach out to us at vmo@ecosystems.us with any other feedback or questions. Thanks again!

A great platform to showcase KPI to your customers

Jan 28, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A very professional consolidation of all the KPI in one location. It makes it very easy to review all the relevant data in a dynamic format.

Cons: Due to its dynamic format, it tends to lag a bit when presenting unless you have cached the pages ahead of time. Most users have a wide format aspect ratio when either using it from their PC or when presenting but the format only utilizes the middle section of the screen. Increase the font size and aspect ratio for an improved presentation experience.

Vendor Response

by Ecosystems on January 29, 2019

Hi Jared,
Thank you so much for taking the time to leave us a review! We are happy to hear that our platform makes it easy for you to review all KPIs and relevant data in a dynamic format. We are always looking for ways to improve, so thank you for letting us know about your presentation experience! Please feel free to reach out to us at vmo@ecosystems.us for any additional suggestions. Thanks again!

Capterra loader

VMO overview

Jan 28, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is not difficult to use and is easy to learn. The biggest plus is that it allows the customer to see their current practices and model possible savings by making changes in their print behavior.

Cons: It can sometimes be a little hard to figure out until you've done it a few times. Sometimes the icons didn't make sense to me. But once you've used it a few times, you understand it much better.

Overall: My customers are not big on monthly or quarterly reports. But they do like the ability to go in and review on their schedule.

Vendor Response

by Ecosystems on January 29, 2019

Hi Robert,
Thank you so much for taking the time to leave us a review! We are glad to hear that your customer is able to easily use our software platform for current practices and model possible cost savings. We are always looking for ways to improve your user experience. Please feel free to reach out to us at vmo@ecosystems.us for any additional feedback or support. Thanks again!

VMO Review

Feb 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact that the SBR can be interactive and the appropriate data can be filtered to during an SBR if customers have questions about particular information. I think the presentation is attractive and makes a nice platform for the SBR. I like the fact that we can now input additional files or powerpoint slides into the VMO SBR so that there is no going back and forth between the SBR and other data that we want to present.

Cons: I often have trouble logging into the SBR, or into the usage data after I'm in the SBR. It is stressful because I am concerned that it won't work properly during the SBR with the customer.

Overall: I love the fact that the SBRs are so much easier to prepare for with the help of the VMO. The VMO takes many hours off of my plate.

Vendor Response

by Ecosystems on February 07, 2019

Hi Julie,
Thank you so much for taking the time to leave us a review! We are happy to hear that you are able to save so much of your time with the interactive SBR for a more streamlined customer presentation experience. Please feel free to reach out to your value consultant or our team at vmo@ecosystems.us about your log in issues and we will work to get it resolved quickly. Let us know if you have any other feedback or questions as well. Thanks again!

Capterra loader

VMO Strategic Business Reviews

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform is easy to navigate, and has an appealing user interface. The information is detailed and provides explicit data on how your business is performing and where to make direct improvements.

Cons: There are no current items to list in this area.

Overall: The VMO has always partnered with me to create the perfect story for my customer. I am provided the ability to rave about their company's achievements, while offering additional avenues for improvement. In a quarterly customer review, where I introduced the customer to the platform, the meeting concluded with a standing ovation. The executives were thrilled with the education and knowledge they now held in their hands. Since that meeting, I have transitioned many customers, resulting in the same enthusiastic reaction. I'd like to specifically thank Ecosystems', for their partnership over the years.

Vendor Response

by Ecosystems on January 24, 2019

Hi Jacqueline,
Thank you so much for taking the time to leave us a review! We are so happy to hear that you've had such a wonderful experience with our VMO platform and being able to create personalized, compelling stories for your customer. As always, please feel free to reach out to us at vmo@ecosystems.us for any support you may need. Thanks, again, for your kind words!

VMO feedback

Dec 19, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The real-time simulation of cost savings

Usage and trends

Cons: - Refresh rate of old Adobe Flash format

- Not always clear and transparent how calculations are done (would be nice to have a cheat sheet)

Overall: Awesome tool, impressive to customers and amazing support from the EcoSystems team. The customer support is a rockstar!

Vendor Response

by Ecosystems on December 24, 2018

Hi Janine, Thank you so much for taking the time to leave us a review! We are happy to hear that you are gaining value from the real-time simulation of cost savings. We are implementing a new HTML format and your Value Consultant can help you with making sure you get the new upgraded version with faster refresh rates. Please email us at VMO@Ecosystems.us with anything else we can do to help make your experience better. Thanks!

Ecosystems VMO review

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Product Roadmap overview along with the historical trend detail. Customer budget owners really like strategic view and operations personnel like the fleet detail.

Cons: The online interactive loading is dependent upon network access - performance is often slow and loading of forms is compromised in front of customers.

Overall: I have used the Roadmap strategically to help describe HP's priorities as it relates to the customer's annual plan of record (i.e. understand a customer's goals for the year). It has proven to be concise and effective way to communicate what HP has done, what we are doing and what we are going to do.

Vendor Response

by Ecosystems on December 11, 2018

Hi Todd, Thank you so much for taking the time to leave us a review! We are happy to hear that you are able to leverage the Roadmap in our platform to be a strategic part of your customer conversations. We have recently made significant improvements to address the online interactive loading time. If you could email us at vmo@ecosystems.us and let us know which specific forms views or forms that are especially slow to load, we can help you troubleshoot. Thanks again!

Print Management support

Feb 05, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to work the VMO to tailor to my specific customer.

Cons: nothing. When I need to tweak the support is always there

Overall: Excellent. Especially the consistent approach quarter after quarter. It shows my customer we have a long term approach to supporting them.

Vendor Response

by Ecosystems on February 11, 2019

Hi Charles,
Thank you so much for taking the time to leave us a review! We are so happy to hear that you've been able to use the VMO to consistently deliver results to your customer quarter after quarter to support them. We are always looking for ways to improve your experience, please feel free to reach out to us at vmo@ecosystems.us with any questions or additional feedback. Thanks again!

VMO

Feb 09, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Customers are most impressed by the what if analysis - seeing the financial impact of their usage and proposed future usage

Cons: lack of portability - customers want to be able to more easily share slides

Vendor Response

by Ecosystems on February 11, 2019

Hi, Thank you so much for taking the time to leave us a review! We are happy to hear that your customers have been able to benefit from the what if analysis to see the financial impact of their usage and proposed future usage. We would love to hear more details on what slides your customers are looking to share more easily and in what way. Please feel free to reach out to your value consultant or our team at vmo@ecosystems.us and we would be happy to see what we can do to make your slides more portable. We are always striving to make your experience seamless. Thanks again!

VMO-HP

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of moving from topic to topic as well and the functionality. With the newest upgrades, the presentation feels much more corporate level.

Cons: I would like more edit modes so i don't have to bother my rep for every change needed and can explore on my own other features.

Overall: Experience is fantastic! besides the software portion, my rep and his coworkers are always on the ball and can find away to adapt to every customers needs.

Vendor Response

by Ecosystems on February 05, 2019

Hi Stephen,
Thank you so much for taking the time to leave us a review! We are happy to hear that you love the easy functionality and are able to adapt to every customer's needs. Your value consultant, Andrew Menges, will be reaching out to see what edit modes you are referring to so that we can make your experience more seamless. Also, please feel free to reach out to us at vmo@ecosystems.us with any other questions or feedback. Thanks again!

VMO is a wonderful asset

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

User Friendly

Easy to follow along

Great way to induce conversations with the customer

Cons: Some of my customers have an intense amount of data. This can, sometimes, bog down a couple of the modules.

Overall: I very much enjoy not only utilizing the tool, but also the members of the VMO staff. They are very easy to work with and have wonderful insights given the breadth of customer reviews they are a part of. Makes business reviews so much easier!!

Vendor Response

by Ecosystems on January 30, 2019

Hi Jen,
Thank you so much for taking the time to leave us a review! We are so happy to hear that you have been able to leverage the VMO for strategic conversations with your customer. We are always happy to help and support you for your customer reviews. Please feel free to reach out to us at vmo@ecosystems.us for any additional feedback or support. Thanks again!

Invaluable support

Jan 28, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The sw helps lay out the data and information that helps support the message I need to deliver. Provide good history of an account for planning and reference too.

Cons: not always intuitive. Once you work with it a little bit you get how it works but not always immediately.

Overall: The charts provided for out data make it very easy to see opportunity areas and areas of strength.

Vendor Response

by Ecosystems on January 29, 2019

Hi Gina,
Thank you so much for taking the time to leave us a review! We are happy to hear that we provide invaluable support for your messaging and account planning. We would love to hear more about how we can make our platform more intuitive. Please feel free to reach out to us at vmo@ecosystems.us. Thanks again!

VMO Review

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It was simple to click through and input numbers or reasoning. It created a great report at the end that I could discuss with ym customer and provide that value to help them reason changing from their current environment. It took the "sleasy sales" persona out of the game and made the numbers very real for their customized environment.

Cons: If you dont have an expert walking you through it, it can be difficult to know where to start. Getting the ball rolling on it can be a task, but if you can discuss your needs with an expert, they are incredibly helpful.

Overall: It allowed me to convey to my customer why going with a 3 year deal was worth the investment at this time. Tipped them over the fence in working with McAfee!

Vendor Response

by Ecosystems on December 13, 2018

Hi Connor, Thank you so much for taking the time to leave us a review! We are so happy to hear that you are able to make your case stronger with the VMO without coming off as a "sleazy" salesperson and being able to clearly convey your value with a personalized business case. Please let us know how we can continue supporting you or if you have any questions at VMO@Ecosystems.us. Thanks again!

Capterra loader

Amazing Tool to support a Sales Team

Dec 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The fact that can create Financial Dashboards that provide Boards members of a customer how much money they can save by investing in McAfee.

Cons: It is a complex tool that requires some usage to get used to it.

Overall: I will use the VMO tool in a RFP of a large Enterprise account is about to launch. The financial report that the VMO provides will be important in the CISO decision.

Vendor Response

by Ecosystems on December 05, 2018

Hi Pedro, Thank you so much for taking the time to leave us a review! We are happy to hear that you will be able to utilize the VMO for your next major opportunity. Please let us know at vmo@ecosystems.us if there is anything else we can do to help you get comfortable in leveraging our platform.