Who Uses This Software?

Payment Depot can serve any business that accepts credit card payments.


Average Ratings

49 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Payment Depot
  • paymentdepot.com/
  • United States

About Payment Depot

Payment Depot is a low-cost, subscription-based credit card processing company with rates as low as 10 cents per transaction.


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Payment Depot Features

  • ACH Check Transactions
  • Debit Card Support
  • Gift Card Management
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture

Payment Depot Reviews Recently Reviewed!


Other Processors Cannot Compete

Sep 21, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: While I don't necessarily use Payment Depot software exclusively, their implementation of the Clover device works nicely.

Cons: I wish that there was a more open and direct API to work with different systems. My POS software through Microsoft RMS does not communicate directly with the device which means I have to manually type in the total for every credit/debit transaction.

Overall: I have had a wonderful experience overall and other companies cannot compete with what they offer.

Excellent Cost Savings

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Significant cost savings from their clear approach to interchange billing + an annual fee.

Cons: Amex setup not supported for our industry unless we go directly to Amex, and the rates are horrible direct with Amex. You take some risk on buying terminals out right, but in reality you're savings so much compared to any of the major re-sellers you can buy a few a year. PCI compliance testing for some locations is very odd and needs to be re-certified every 90 days, significant hassle to PCI compliance, again only for some locations.

Overall: Excellent support when needed, very few issues with terminals.

Payment Depot is Great!

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The cost savings initially attracted me to Payment Depot, however, they have been so easy to work with and had superb customer service. They have eve helped guide me in switching over to a new POS system. I couldn't recommend them more!

Cons: I only wish I could easily directly process online with pd.

Overall: My processing fees are lower than most other businesses. The customer service has been amazing!

Great service - No middleman

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the pricing, customer service brings options and we can integrate with just about anything by using their included gateway partners.

Cons: Nothing... works great. We saved almost 3% in fees when I switched to payment depot. The other guys were taking our lunch with upcharges and hidden fees.

Overall Pretty Good

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It uses authorize.net and the rates are comparable.

Cons: You have to go to multiple sites to get information on chargebacks.

Overall: Overall its good. Customer service there is more about trying to get you off the phone rather than helping. Sometimes answers arent known so they have to ask someone else. Rates are ok but chargebacks are a pain to deal with.

Payment Depot give me confidence...

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Confidence that I am definitely getting the best rate for my merchant credit card acceptance.

Cons: They made one pretty big mistake, but the rectification was quick and complete. We just had some extra money in our bank for a couple of weeks. No Problem!

Overall: Lower Costs, better reporting, ease of use.

Payment Depot Review

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, straight forward, good customer support

Cons: I wish we could bill through 2 computer terminals without having to pay for 2 separate processing machines and accounts

Overall: I have been happy with Payment Depot so far. I like the clear billing, without the numerous fees and no long term contracts. I like that they just bottom line you on cost on your first phone call to them. I hate being quoted a price and then the company adds on a bunch of hidden fees, contracts, requirements, etc.

Tough to talk to someone

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Overall this was one of the best processors I've ever used. They even refunded my entire year even though I switched a month after my contract started.

Cons: But when it came to actually getting help from them it was so tough to talk to someone. I was always passed along and never seemed to really get great answers from them.

Overall: Easy to set up if this current processor doesn't work out I'll definitely be back

Great Credit Card Processing

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Payment depot had fair upfront fees. Good online reporting via Clover website as well.

Cons: I wish there was a better way to process online payments

Overall: Payment depot has been great and I would recommend them to anyone needing to process credit card payments

Credit Card Processing Services

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very reasonable pricing, fast payments. No hidden charges or fees.

Cons: Could not integrate with my program so I had to find a different company

Overall: Was a great company to work with. I highly recommend them for credit card processing

Capterra loader

Great Value and Support

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the fact that there is a small but sufficient team dedicated to making sure you have great customer service. Everyone is fast and friendly. They always follow up when in an inquiry is made.

Cons: The way the payments batch out is strange. Some are delayed 2 days and some are next day. Makes keeping track of deposits a litttle cumbersome.

Payment Depot Review

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Competitive rates

Ease of Use

Customer Support

Bug free

Cons: Annual Fee

Initial hardware cost and setup

Overall: Overall very satisfied with Payment depot, get competitive rates with good customer support.

Credit card Terminal

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Never had a problem. Customer service is friendly and always resolved problems right away.

Cons: Did not come with a pin extension for the customer.

Capterra loader

Unbeatable

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Payment Depot makes signup and processing easy with the best pricing and support.

Cons: Not much, perhaps online access to PD statements.

Payment Depot Review

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Saves Money over other payment processors

Cons: Hard to figure out the root cause of transactions not going through.

Overall: Good. Good cost savings.

Great company

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Simple set up, works well and has a fair cost compared to others

Cons: Nothing. I have had no issues with the service

A great value and unbelievable customer service

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to work with

Excellent price

Friendly customer service who can answer questions

Cons: I don't have any complaints. Easy to use software.

Overall: We have save a lot of money on credit card processing. I highly recommend them. Clear, straight forward pricing and no games played with fees.

One of the few

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Vendor services are generally a thorn in the side of business owners. Hidden fees, dishonest price quotes that don't reflect your final bill, the list goes on. I have been very pleasantly surprised with Payment Depot. They are one of the good ones in a field or predators.

Cons: I haven't had any problems with the service that customer service hasn't correctly almost immediately and happily. That said, I don't have any complaints.

Good service & price

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No Monthly Fees.

Cons: None.

Overall: NO problems. whenever we have issues, they are available to help.

Great product!!

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how fast the cards process. We get the cheapest rates available.

Cons: No cons as of now I wish there was a iPhone app I could view live transactions as they happen

Overall: Great rates no issues with processing cards

Easy to Use and Functional

Sep 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use - its very functional and relatively easy to understand.

Cons: (I know its about security) but in my situation I have to sign in too often in a day.

Pretty good overall

Sep 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is slightly less expensive than what I was paying previously, but the negotiated rates for credit cards must be a higher percentage than my previous merchant service provider. I expected to be saving more than I am.

Cons: The rates for the card processing is higher than my previous provider.

Best Card Rates Available

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Saves money!

- No different than any other credit card processor, just cheaper.

Cons: - There are no cons with using Payment Depot

Program very easy to use

Oct 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The program is very easy to use and very mobile, allowing us to take payments just about anywhere we travel on service calls.

Cons: There is nothing that I have found that I dislike at this time.

Overall: Payment Depot is very easy to use. It is very mobile and allows us to take payments just about anywhere we go on service calls.

Works, real people, saves me money.

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The payment agent's people are responsive to my needs and stay on the case until issues are fully resolved.

Cons: No negative issues to report at this time.

Overall: Payment agent put me on TSYS and my monthly charges are less than they were before with Elavon. This system works better for me.

Easy to use, reliable

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and very reliable. Use from my Android Devices and my PC. Couldn't be simpler.

Cons: Reports. I need to do a lot of reformatting when I import data into Excel. Easy enough to do, but more formatting options upon export would be nice.

Overall: Very positive experiences. Portable for small events and robust enough for large events.

Great Rates / Fantastic Support

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Payment depots rates are very competitive!

Cons: I'd like to be able to link my payment depot account with other online services

Overall: Great rates, fantastic support, could keep my previous equipment. No ridiculous fees

Easy and flexible

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software ok the mobile app is extremely easy to navigate. The option to charge the credit card by the card reader and non-adapter makes my life easy when i would forget my card reader. All functionality of a credit card is included so I am able to setup my charges fairly simple. I like the overall ease if use.

Cons: No real complaints about the software.

Straight-forward Payment Processing

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flat-rate processing that is easy to understand, and customer service that is friendly and readily available.

Cons: So far I have not had any disappointments with Payment Depot.

Great Product!

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and wonderful customer service.

Cons: Nothing- It is easy to learn how to use and great for my business needs.

Overall: Very happy over all with the use and support of Payment Depot. I just recommended Payment Depot to a business associate.

review

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the low fee. enjoy that a low fee is charged

Cons: it takes a couple of days now to get money. Used to be only one day

Overall: overall it is a good experience although I don' t enjoy the raising yearly fees.

Payment Depot Opinion

Sep 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and low per transaction fees and we get our money deposited VERY quickly, thank you!

Cons: The price I pay yearly seems to always increase.

Does what it says for a fair price

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: You can get support with a real human when you need it.

Cons: I've been pleased with this merchant this far.

Satisfied customer

Sep 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Costs are lower compared to previous vendor.

Cons: its easy to use. So dont have any complaints at this time

Payment Depot easy to use, fair pricing

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to Use

Easy to integrate into website

Cons: A little cumbersome when a customer is on the phone

Overall: Allowed us to cost effectively take credit cards

Overall very happy with Payment Depot

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Set up was extremely smooth. Easy to use

Cons: No special notification for auto payment

Not good for small businesses

Oct 16, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: It is easy to use and integrates easily. Authorize.net is easy to use as well.

Cons: Their cost system doesn't work well for really small businesses by the time you pay the yearly fee and monthly cc charges.

Overall: When I first signed up, they were very helpful. Now my account mgr hardly answers my questions. Last year, before I was supposed to renew, they sent out an email saying their yearly fee was going up 25% for a new security feature. They did not say it was optional. However, after getting upset about the fee change for a service I felt I did not need, they told me I could have my old rate and said the extra service was only optional. That was a total scam. Not impressed with their lack of integrity. Don't recommend.

staight forward terms

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simple contract terms

upfront pricing

reasonable pricing something affordable

Cons: not a lot of features

without authorize.net there wouldn't be a lot of options. i'd love to see some form of invoice that we could email. e often take deposits from customers across the the phone. i'd love to email a invoice

Lower your payment processing costs

Sep 29, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Lower processing costs for credit card payments. You can save a lot of money by using their system. We did extensive research and found theirs to be the lowest cost.

Cons: The web portal is a bit clunky, and not user-friendly. They did just update it and it is much better, but still not super easy.

Payment Depot Review - 2018

Sep 28, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It was seamless and easy to use. It integrated well with my existing software.

Cons: Making changes to the payment methods available was very difficult because various parties needed to be involved and that was no instructions indicating how to easily do so.

Best Credit Card Processing service

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. I can log in to my account online. I could use my existing terminal.

Cons: The font is smaller and it uses a lot more paper.

Overall: Great experience from beginning to end. No problems what so ever.

Payment Depot

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of navigation is the feature I liked most.

Cons: I didn't have any big con for the software.

Overall: Cost leader according to my research and customer service was great

Best Merchant Software

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was the best deal of any credit card merchants in the business.

Cons: There can be some confusion as to who to call with a support question.

Payment Depot: A review

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great documentation, terrific customer service, low low low prices. It's my go-to for payment processing.

Cons: Their portal is a little simple in terms of aesthetic.

Reasonably good

Sep 21, 2018
5/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good service and price. Very good customer support

Cons: iPhone app often doesn't work and is show and buggy

Overall: Would recommend

Good Value

Sep 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Functional, competitively priced, good value.

Cons: I have no real complaints, I think credit card companies overcharge though.

Good customer service

Sep 25, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good customer service from the team every time I reached out.

Cons: Not easy to use. Had to use a website that wasn't always intuitive like other processing companies.

Overall: Overall it was a good experience.

Payment Depot Review.

Nov 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Low rates, great customer service. Haven't had any issues since starting to use it.

Cons: Website UI is a little confusing at first, a bit harsh on the eyes.

payment

Sep 21, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: easy to use, no glitch, fast , efficeint

Cons: nothing, works great, no problems, like it