# Payment Depot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Payment Depot the right Payment Processing solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144865/Payment-Depot/reviews --- Payment Depot 4.7 (57) [View alternatives](https://www.capterra.com/p/144865/Payment-Depot/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 18th, 2026 # Reviews of Payment Depot Ease of use 4.7 Customer Service 4.6 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bryan C. Operations manager Retail Used the software for: 1-2 years ### "Great Value and Support" September 21, 2018 5.0 Pros I like the fact that there is a small but sufficient team dedicated to making sure you have great customer service. Everyone is fast and friendly. They always follow up when in an inquiry is made. Cons The way the payments batch out is strange. Some are delayed 2 days and some are next day. Makes keeping track of deposits a litttle cumbersome. Review Source AD Annah D. Sales Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Determined Payment and Assertive Managing App " May 9, 2024 5.0 Pros Payment Depot ensure there are solid electronic and online payment approach. Cons Payment Depot has nothing that defects its payment solution. Review Source KS Kristi S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Not good for small businesses" October 16, 2018 3.0 When I first signed up, they were very helpful. Now my account mgr hardly answers my questions. Last year, before I was supposed to renew, they sent out an email saying their yearly fee was going up 25% for a new security feature. They did not say it was optional. However, after getting upset about the fee change for a service I felt I did not need, they told me I could have my old rate and said the extra service was only optional. That was a total scam. Not impressed with their lack of integrity. Don't recommend. Pros It is easy to use and integrates easily. Authorize.net is easy to use as well. Cons Their cost system doesn't work well for really small businesses by the time you pay the yearly fee and monthly cc charges. Review Source VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "Credit Card Processing Services" September 21, 2018 5.0 Was a great company to work with. I highly recommend them for credit card processing Pros Very reasonable pricing, fast payments. No hidden charges or fees. Cons Could not integrate with my program so I had to find a different company Review Source Fred K. Principle Retail Used the software for: 2+ years ### "Unbeatable" October 3, 2018 5.0 Pros Payment Depot makes signup and processing easy with the best pricing and support. Cons Not much, perhaps online access to PD statements. Review Source VR Verified Reviewer Partner Law Practice Used the software for: 1-2 years ### "Best Card Rates Available" September 21, 2018 5.0 Pros \- Saves money! - No different than any other credit card processor, just cheaper. Cons \- There are no cons with using Payment Depot Review Source VR Verified Reviewer Partner Printing Used the software for: 6-12 months ### "Straight-forward Payment Processing" September 21, 2018 5.0 Pros Flat-rate processing that is easy to understand, and customer service that is friendly and readily available. Cons So far I have not had any disappointments with Payment Depot. Review Source VR Verified Reviewer Pricing, Competitive Intelligence, and Analytics Telecommunications Used the software for: Less than 6 months ### "Payment Depot Review - 2018" September 28, 2018 5.0 Pros It was seamless and easy to use. It integrated well with my existing software. Cons Making changes to the payment methods available was very difficult because various parties needed to be involved and that was no instructions indicating how to easily do so. Review Source Keith E. Managing Director - Operations and Technology (CIO) Investment Management Used the software for: 6-12 months ### "Good value!" January 17, 2019 5.0 Overall great experience and great value! Pros Great functionality and terrific value! Easy to use once setup. Cons Setup was a little challenging (in particular to Quickbooks desktop version) Review Source VR Verified Reviewer Webmaster Computer Software Used the software for: 2+ years ### "Payment Depot: A review" November 7, 2018 5.0 Pros Great documentation, terrific customer service, low low low prices. It's my go-to for payment processing. Cons Their portal is a little simple in terms of aesthetic. Review Source JB Josh B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great product!!" September 21, 2018 5.0 Great rates no issues with processing cards Pros I like how fast the cards process. We get the cheapest rates available. Cons No cons as of now I wish there was a iPhone app I could view live transactions as they happen Review Source AM Ashley M. owner Hospital & Health Care Used the software for: 6-12 months ### "Pretty good overall" September 28, 2018 5.0 Pros It is slightly less expensive than what I was paying previously, but the negotiated rates for credit cards must be a higher percentage than my previous merchant service provider. I expected to be saving more than I am. Cons The rates for the card processing is higher than my previous provider. Review Source DK Dennis K. Volunteer Religious Institutions Used the software for: 2+ years ### "Easy to use, reliable" September 21, 2018 5.0 Very positive experiences. Portable for small events and robust enough for large events. Pros Easy to use and very reliable. Use from my Android Devices and my PC. Couldn't be simpler. Cons Reports. I need to do a lot of reformatting when I import data into Excel. Easy enough to do, but more formatting options upon export would be nice. Review Source LL Lawrence L. Manager Retail Used the software for: 1-2 years ### "Easy and flexible" September 28, 2018 5.0 Pros The software ok the mobile app is extremely easy to navigate. The option to charge the credit card by the card reader and non-adapter makes my life easy when i would forget my card reader. All functionality of a credit card is included so I am able to setup my charges fairly simple. I like the overall ease if use. Cons No real complaints about the software. Review Source lW laurie W. CEO Mental Health Care Used the software for: 2+ years ### "review" October 3, 2018 5.0 overall it is a good experience although I don' t enjoy the raising yearly fees. Pros the low fee. enjoy that a low fee is charged Cons it takes a couple of days now to get money. Used to be only one day Review Source BC Bill C. IT Health, Wellness and Fitness Used the software for: 2+ years ### "Payment Depot easy to use, fair pricing" September 24, 2018 5.0 Allowed us to cost effectively take credit cards Pros Easy to Use Easy to integrate into website Cons A little cumbersome when a customer is on the phone Review Source ND Nancy D. Compliance Officer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best Merchant Software" September 21, 2018 5.0 Pros It was the best deal of any credit card merchants in the business. Cons There can be some confusion as to who to call with a support question. Review Source HC Howie C. Owner Medical Practice Used the software for: Less than 6 months ### "Reasonably good" September 21, 2018 5.0 Would recommend Pros Good service and price. Very good customer support Cons iPhone app often doesn’t work and is show and buggy Review Source MM Michael M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good customer service" September 25, 2018 5.0 Overall it was a good experience. Pros Good customer service from the team every time I reached out. Cons Not easy to use. Had to use a website that wasn't always intuitive like other processing companies. Review Source JM Jared M. Owner Retail Used the software for: 2+ years ### "Other Processors Cannot Compete" September 21, 2018 4.0 I have had a wonderful experience overall and other companies cannot compete with what they offer. Pros While I don't necessarily use Payment Depot software exclusively, their implementation of the Clover device works nicely. Cons I wish that there was a more open and direct API to work with different systems. My POS software through Microsoft RMS does not communicate directly with the device which means I have to manually type in the total for every credit/debit transaction. Review Source LS Louis S. Owner Retail Used the software for: 1-2 years ### "Excellent Cost Savings" September 24, 2018 5.0 Excellent support when needed, very few issues with terminals. Pros Significant cost savings from their clear approach to interchange billing + an annual fee. Cons Amex setup not supported for our industry unless we go directly to Amex, and the rates are horrible direct with Amex. You take some risk on buying terminals out right, but in reality you're savings so much compared to any of the major re-sellers you can buy a few a year. PCI compliance testing for some locations is very odd and needs to be re-certified every 90 days, significant hassle to PCI compliance, again only for some locations. Review Source kP kyle P. co-founder Retail Used the software for: 2+ years ### "Its not a bad payment processor" August 27, 2019 4.0 its good service and they use authorize but you can find cheaper alternatives almost anywhere that has one portal for everything. Pros the rates were ok at best but the support is there. Its nice to get a hold of someone right away when you need it and they use the authorize.net gateway which is good. Cons its horrible that you have to work with multiple portals when dealing with charges and chargebacks. No notifications of charge backs were even given to us and on top of that the rates were higher than paypal and other companies. Review Source EL Erin L. President Retail Used the software for: 2+ years ### "Payment Depot is Great!" September 21, 2018 5.0 My processing fees are lower than most other businesses. The customer service has been amazing! Pros The cost savings initially attracted me to Payment Depot, however, they have been so easy to work with and had superb customer service. They have eve helped guide me in switching over to a new POS system. I couldn't recommend them more! Cons I only wish I could easily directly process online with pd. Review Source ES Eric S. Owner Consumer Services Used the software for: 2+ years ### "Great service - No middleman" October 2, 2018 5.0 Pros We love the pricing, customer service brings options and we can integrate with just about anything by using their included gateway partners. Cons Nothing... works great. We saved almost 3% in fees when I switched to payment depot. The other guys were taking our lunch with upcharges and hidden fees. Review Source MB Michelle B. President Non-Profit Organization Management Used the software for: 1-2 years ### "A great value and unbelievable customer service" September 21, 2018 5.0 We have save a lot of money on credit card processing. I highly recommend them. Clear, straight forward pricing and no games played with fees. Pros Easy to work with Excellent price Friendly customer service who can answer questions Cons I don't have any complaints. Easy to use software. 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