# Page 4 | iSpring LMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is iSpring LMS the right Onboarding solution for you? Explore 187 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144871/iSpring-Learn/reviews

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iSpring LMS

4.7 (187)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of iSpring LMS

## Showing most helpful reviews

Showing 76-100 of 187 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

Richard H.  
Psychiatrist in Private Practice  
  
Used the software for: 2+ years

### "iSpring learn is a great solution for online learning. "

June 28, 2018

5.0

The system underpins my private education business and has been a major driver for success.

Pros

Integration with PowerPoint Clean, easy to use interface User self registration Payments system for selling courses.

Cons

There is not a lot to dislike. It does everything I need. If I had to be very picky I would to be able to alert users to new Courses or to make announcements more easily. At present you can add comments to courses and learning paths, or send individual messages, but this does not alert a user who is not logged in. I can export e-mail addresses and send a mailshot, but this is a bit cumbersome. This is a very minor issue.

Review Source

Response from iSpring Solutions

July 2, 2018

Hi Richard, Thank you SO much for sharing your feedback about iSpring Learn! We greatly appreciate it :) Keep it up!

SH

Sebastian H.  
Product Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Easy entry into e-learning"

February 23, 2022

4.0

We got exactly what we needed to get started. The product is constantly evolving, the support is great

Pros

Easy to use, both for the course creator and the learner. Good price-performance ratio.

Cons

Customizable functionalities usually only available in expensive systems.

Alternatives considered

[LearnDash](https://www.capterra.com/p/130248/LearnDash/)[Docebo](https://www.capterra.com/p/127213/Docebo/)

Reason for choosing iSpring LMS

Pricing, easy start

Review Source

Response from iSpring Solutions

March 21, 2022

Hello Sebastian, Thanks a lot for sharing your thoughts about iSpring products and service. It means the world to us. It's nice to hear that iSpring's been working great for you so far. We are sorry that your experience did not match your expectations. However, we have account branding in iSpring Learn. You can add your logo and favicon, and apply the desired color scheme. To do that you need to go to "Settings" - "Branding". In case you have any questions, don't hesitate to contact our Tech Support team (support@ispring.com). One of our specialists will be more than happy to assist you! Hope iSpring keeps serving you well :)

FY

F Y.  
Executive Management Consultant  
Management Consulting  
Used the software for: Less than 6 months

### "Reviewed and evaluated over 20 LMS products, iSpring Learn came on top of them all"

July 12, 2016

5.0

My client - a very large training provider - hired me to research, review, and evaluate eLearning solutions for a country-wide multi-organization deployment. I reviewed over 20 LMS products including Adobe Captivate Prime, Docebo, LearnUpon, UpsideLMS, and selected the best 5 products for a comprehensive evaluation. iSpring Learn made it to the top 5 list. After spending a few days using all functions and features of each product I ranked each one based on its pros and cons and iSpring Learn was hands down the best LMS solution on the market today. I found its user interface straight forward and clean - no nested menus to get lost in. The user management component of iSpring Learn supports any size deployment from a handful of users to several tens of thousands in one central location. You can group users by organization so you can service multiple companies with one iteration. Course material is very versatile as it supports just about any format to be uploaded directly and you can have a course ready in seconds. The best part of iSpring Learn is its extensive Business Intelligence reporting capabilities. This is one aspect that sets it apart from its competitors. During my evaluation of iSpring Learn I had a few technical questions and I used the chat feature on the website to ask them. To my amazement my questions were answered accurately within literally seconds not minutes of me typing them. The support staff are obviously very knowledgeable and responsive. No other company answered my questions that fast. I was so impressed with the technical support of iSpring that I felt compelled to write their CEO a thank you email. I was supposed to recommend 3 LMS solutions to my client for them to choose from but after being amazed with iSpring Learn's power, versatility and simplicity I only recommended iSpring Learn and demonstrated it to my client who was sold on it immediately.

Pros

Extensive reporting, user management, user interface, dashboard design

Cons

None!

Review Source

Response from iSpring Solutions

July 13, 2016

Hi, Thank you for sharing your wonderful story :) We are glad to hear that you are satisfied with iSpring Learn LMS and we hope it keeps serving you and your clients very well! Keep up the great work!

MAG

Miguel Angel G.  
Senior Operations Engineer  
Renewables & Environment  
Used the software for: 6-12 months

### "Great integrated software and good customer support"

December 22, 2021

4.0

Good overall but came across to some issues in translating material for content and quizzes, option that it is not available in iSpring but it is clearly needed.

Pros

I like the seamless integration with the Learning Management platform and power point

Cons

I think it is necessary to integrate captions and translations to other languages not only in the quizzes but for the course itself. More clarity on the metrics of trainees after they have completed the training is very recommended and needed.

Review Source

Response from iSpring Solutions

March 29, 2022

Hello Miguel Angel, Thanks a lot for posting your review here on Capterra! We appreciate it greatly. It's great to hear that you are happy with the iSpring solution. We don't have translations to other languages in our plans for this year. But thank you for your question, your comment will be delivered to our PD team. Keep up the great work!

SP

Sergey P.  
Head of Sales Department  
  
Used the software for:

### "The best service for creating a training system and even more!"

March 17, 2016

5.0

I work as a sales manager in an IT company. The main goal of my department is to increase employees' KPI and thus, grow the company's revenue. Three months ago we decided to implement an LMS to automate the studying process (including courses, tests and video lectures) and to save time on the assessment of employees' knowledge. One of the things that I immediately appreciated about iSpring Learn was that it can be customized to corporate identity, which gives users the feeling that it's their company's original service. Plus, it's very convenient that employees can have individual access details. I also like that certificates are generated and sent out automatically, for example, when an employee has successfully passed a test on sales techniques. Also the possibility to discuss published materials allows us to perfect them along the way. In the past I developed content with PowerPoint, Excel and other programs. I had to spend a lot of time on content authoring, renewing and even sharing. With iSpring Learn, the whole conception of e-Learning management has changed for me. I simply uploaded the existing materials to iSpring Learn, which, to my great joy, has a powerful set of reports. Why is that so important? Because analyzing employees' virtual and real results allows me to trace the connection between e-Learning and the company's success. Plus, iSpring Learn saved me a lot of time, which I now use for communicating with clients and colleagues. iSpring Learn helped me achieve all the goals I set. This LMS met all my strict demands, which I've carefully cultivated over the last 10 years. My scale of employees' competence consists of knowledge of the product, internal corporate standards, and different sales techniques. The fourth key element is the result, which often relies on the first three elements. Now I have the opportunity to keep track of employee's progress and to provide them with various materials according to their individual needs. Personalized e-Learning has proven to be very effective in my company. After all, there's no need to reinvent the wheel, that's why I trust experts of e-Learning software.

Review Source

Response from iSpring Solutions

March 24, 2016

Hello, Sergey! Thank you very much for sharing your success story. We thoroughly enjoyed reading it. We are sure that it will be of a great use to anybody, who visits capterra.com resource in order to find the perfect software for their needs.

SP

Svetlana P.  
  
  
Used the software for:

### "iSpring LMS + iSpring Suite = Easy e-learning"

May 12, 2016

5.0

We use iSpring to train our employees and customers. When choosing a tool, we wanted to find a cloud solution which would meet several criteria: ease of use for both users and administrators, the capability of publishing courses right from the authoring tool, and a wide range of detailed reports. After implementing , we have managed to attract more customers, reduce travel expenses, and create a well-organized knowledge base. It allowed us to concentrate on training practical skills when teaching offline rather than focusing on theory. Unlike other authoring tools, iSpring features a significant advantage: it doesn't require any technical skills or extra training to start working with it, as it integrates into the PowerPoint environment right away. iSpring Learn lets you swiftly deploy corporate training with no need to spend days on learning the ropes and setting everything up. In particular, we found it very convenient and easy to brand the learning portal with our corporate colors in accordance with our brand book. As for the new features of iSpring Learn, we would like to highlight a couple we loved best: - The capability to create learning paths by combining courses into a curriculum - Holding webinars right in the iSpring Learn environment - Being charged only for active users of the system In the authoring tool, we really love the PPT to MP4 conversion and the capability of automatic course publishing to YouTube. It is also very convenient to create dialogue simulations. We are looking forward to trying out new features like recording voice-overs for the dialogues, and creating audio questions and audio notifications in quizzes. We think those features are really helpful for course creators. We always recommend iSpring tools to those who are seeking to deploy e-Learning or corporate training. What we would love to see in one of the upcoming iSpring Learn updates is gamification elements and the capability to recreate the corporate structure inside the LMS.

Review Source

Response from iSpring Solutions

May 13, 2016

Hello, Svetlana! Thank you so much for your detailed feedback. We are glad to hear that iSpring became a part of your daily e-Learning activity. It's also great to know that you liked the new features added to iSpring Learn recently. As per your feature requests, I will forward them to our Product Development team. Keep up the great work!

MK

Matt K.  
Senior Technical Sales Representative  
Automotive  
Used the software for: 6-12 months

### "A great platform!"

May 27, 2022

5.0

Very easy and smooth, especially with the help from the engineers like Kasey!

Pros

It is easy to use to create courses through PowerPoint integration

Cons

I haven't found any yet, I am still getting used to some of the features

Reason for choosing iSpring LMS

It dis exactly what we wanted and offered more freedom to edit the user experience

Review Source

Margarita H.  
Human Resource Manager  
Financial Services  
Used the software for: 6-12 months

### "iSpring Learn is Hands Down the Best Authoring Software!"

November 28, 2018

5.0

We have 400+ employees across the U.S. Ensuring that each employee receives continuity of training concepts and practices is important to us. Our employees appreciate the ease of accessibility to online training. They can access courses from their smartphone, iPad etc. iSpring Learn makes tracking training completions easy by way of reports. Our employees appreciate receiving an automatically generated certificate of completion for each course.

Pros

There is a lot that I can mention here, but there are a couple functions that rank high on my list. 1. I like the fact that I can set up learning paths for various groups. For example, I can create a learning path of multiple courses specific to Supervisors and easily assign it to them. 2. I appreciate the fact that I can brand iSpring Learn to match that of our company.

Cons

Honestly, I can't think of anything I like least. It's such a great software that is continually improving.

Review Source

Response from iSpring Solutions

December 3, 2018

Hi Margarita, Thank you very much for sharing your kind feedback about iSpring Learn LMS. We are happy to hear it fites your needs perfectly! Keep up the great work :)

BM

Belinda M.  
Director  
Program Development  
Used the software for: Less than 6 months

### "iSpring surely lives up to its name! "

October 28, 2020

5.0

iSpringLearn made it possible for me to attain a vision for developing a personal development for a target population. It was so inspiring for me. My users had been complimenting how the program had benefited them.

Pros

The appearance of iSpring web portal is very appealing (warm and cheerful). I love how it presents the images and colors. Creating a course content is not difficult.

Cons

I struggle with the use of authoring tool, especially for develop quizzes, even after watching the tutorial video several times. (I know I still have to learn.)

Reason for choosing iSpring LMS

The appearance of iSpringLearn web portal was most appealing. Secondly, iSpring offered a better deal.

Review Source

Response from iSpring Solutions

December 22, 2020

Hello Belinda, Thanks a lot for reviewing iSpring here on Capterra - we appreciate it greatly! Hope you enjoy this exciting journey of content creation with iSpring. Can't wait to hear how you like working in iSpring after some time of using it :) If you have any questions, please reach out to our Support team at support@ispring.com OR our Community Manager Polina at polina.ionina@ispring.com. Somebody will come to the rescue :)

RS

Roman S.  
CEO  
Education Management  
Used the software for: 2+ years

### "iSpring Learn "

September 2, 2016

5.0

We use iSpring tools when working with children and in order to carry out 2 learning programs: 'Preparing for the Unified State Exam' and 'Preparing for the Economics Competitions.' We conduct both synchronous training using iSpring's webinars and asynchronous training using the combo of iSpring Suite and . Above all, we were attracted to iSpring by its convenience and ease of use: it is very simple to work with for both tutors and learners. We also love the system's cross-platform compatibility and the capability to take courses on computers, tablets, and smartphones. iSpring software allows us to hold top-level classes, which help our learners win first places in competitions and get highest scores at exams. We would be happy if the tool was compatible with 3rd-party CRM systems and featured an interactive board in the webinar section. I have and will recommend the tool to my colleagues willing to establish an effective learning process.

Review Source

Response from iSpring Solutions

September 8, 2016

Hello, Roman! Thank you so very much for sharing your positive feedback about working with iSpring! It means a lot to us! Keep up the great work :)

ML

Mike L.  
President  
  
Used the software for:

### "Great product for eLearning"

September 23, 2015

5.0

I've been using iSpringLearn since June of 2010 (back then it was called iSpringOnline). My company uses this eLearning platform to deliver comprehensive on-line classes for CNC training - to industry and academia, including FANUC Certified Education CNC Training curriculum. (CNC stands for computer numerical control, and is used with industrial machine tools in manufacturing companies.) The iSpringLearn eLearning platform provides a robust virtual classroom, and integrates flawlessly with other iSpring products (like Presenter and QuizMaker). We also utilize .pdf files and Word documents, which can be quickly and easily uploaded. Other types of media, like videos, can also be utilized, but to date we do not use them. I think anything that helps you make a point can be delivered via the iSpingLearn platform. As the content developer, I especially like the simple and logical folder method used to organize content. A main folder contains the entire class. This folder's attributes can remain consistent for all class content (though individual content items can stray from defaults). Sub-folders (directly under the main folder) contain content for main modules. Sub-folders under main modules contain content for lessons. Lesson folders contain the activities for each lesson (presentations, reading materials, tests, exercises, etc.). With one of our on-line classes, for example, there are 10 main modules, 28 lessons, and well over 150 content items. While the iSpringLearn product has always been very good, countless updates over the years and a recent major upgrade to the user portal (where students work) are amazing. They provide students with a simple-to-use yet comprehensive learning environment. It's all topped off with great pricing and (in my experiences) unlimited storage. While there is a limitation to a given file's size, I have found no limit on the amount of content I can upload. I currently have over 9gb on the iSpringLearn platform. I encourage anyone who needs to share training content to include iSpringLearn in their list of potential providers.

Review Source

Response from iSpring Solutions

September 24, 2015

Hi, Mike! Thank you for your wonderful and valuable feedback about iSpring Learn! We greatly appreciate it.

KS

Kate S.  
Admintion and Training Manager  
Banking  
Used the software for: 2+ years

### "Easy to use"

March 2, 2020

5.0

My overall experience has been very positive. The process of uploading and assigning training is very simple, and gathering reports is even better now with the recent upgrades.

Pros

This LMS is so easy to use. Uploading training and deploying to employees is a seamless process. The reports have recently been updated to provide additional detail about learners' course completion.

Cons

There is nothing I do not like about this software.

Reason for choosing iSpring LMS

In addition to ease of use, cost was definitely a contributing factor. The value we get for the cost we pay outmatched all other options available to us.

Review Source

Response from iSpring Solutions

March 11, 2020

Hi Kate, Thanks a lot for your kind words about iSpring! We appreciate it tons! Hope iSpring keeps serving you well :)

VR

Verified Reviewer  
Sr. Embedded Engineer  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "iSpring Learn review"

December 16, 2019

5.0

The overall experience with iSpring suite is great. I recommend it to all users for e-learning.

Pros

iSpring learn have the capability to track all my assignments and their completion statistics. the courses could be used offline. also the courses could adapt to any screen size. its a great platform for learning and enhancing one's skills.

Cons

the software is great tool for e-learning. it contains many features such access to seminars and video-conferences. I donot find any drawbacks after use for about 2.5 years.

Review Source

Response from iSpring Solutions

January 8, 2020

Hello and thank you very much for sharing your thoughts about iSpring Learn with the Capterra audience. We very much appreciate it and hope it keeps serving you well!

AD

Andrea D.  
sonstiges  
Professional Training & Coaching  
Used the software for: 2+ years

### "Bewertung des iSpringLearn-Portal"

February 13, 2023

4.0

positver Gesamteindruck

Pros

benutzerfreundlich, übersichtlich, guter Support

Cons

In der Kursbibliothek werden Kurse vom Support eingefügt, welche nicht löschbar sind.

Review Source

Response from iSpring Solutions

February 16, 2023

Hi Andrea, Thank you for rating iSpring so highly, however, I noticed that you gave it only 7 out of 10 in the Likelihood to Recommend section. Could you please send more details to support@ispring.com? Thank you! And, keep up the great work.

JK

Justin K.  
CEO  
Management Consulting  
Used the software for: Less than 6 months

### "From a Powerpoint Expert"

August 24, 2020

5.0

Developing online training modules - the interface allows me to focus on the content rather than the software. However, I would like to see two tiers of features - possibly, a Basic and Advanced mode, so that as I progress along, I can get more advanced features, like tracking variables in QuizMaster (other than the score)

Pros

As someone very familiar with Powerpoint, iSpring Suite minimized my time relearning a new interface. I could get to the important tasks quicker.

Cons

The "uncanny valley" effect - the interface is so similar to Powerpoint, but not exactly. Therefore, when certain features are different or not present, it can be unexpected and frustrating. For example, the ability to edit points for a shape, or how copy-and-paste doesn't work the same way (need to use "insert picture from clipboard"

Alternatives considered

[Adobe Learning Manager](https://www.capterra.com/p/145872/Adobe-Captivate-Prime/)[Articulate 360](https://www.capterra.com/p/156978/Articulate-360/)

Reason for choosing iSpring LMS

I'm familiar with Powerpoint

Review Source

Response from iSpring Solutions

September 23, 2020

Hi Justin, Thank you so very much for posting your detailed review of iSpring here on Capterra! Happy to hear that it fits you needs nicely. And mentioning uncanny valley is a very gentle way of saying that the interface is confusing sometimes :) I will definitely forward this info up the chain. Keep up the great work and if anything else pops up, please share with the support team by sending a message to support@ispring.com. Thank you!

Low J.  
Intern  
Government Administration  
Used the software for: Less than 6 months

### "Non-feature rich. Expensive"

March 12, 2021

4.0

Not so pleasant as I had to re-narrate each slide multiple times.

Pros

Relatively intuitive to use, except for the dialogue simulation. Features allow for some interaction and engagement for users. Integrates with Powerpoint.

Cons

Not many features available. Per-year cost is high. Narration editor is not very intuitive and time-consuming.

Reason for choosing iSpring LMS

slightly cheaper. Integrates with Powerpoint

Review Source

Response from iSpring Solutions

April 21, 2021

Hi Low, Thank you so much for reviewing iSpring here on Capterra! We appreciate it greatly. As per your cons, we understand that the price point is a consideration for many users of eLearning products. However, we hope that you feel like iSpring Suite Max provides great value for its price by making the creation of courses, quizzes, video lectures, interactions, and much more superfast and easy. As you know, you get access to a Content Library that contains over 68,000 eLearning assets, templates, and characters to help you build courses faster, as well as an online space for teamwork and collaboration on courses. Moreover, the cost includes regular software updates and our highly trained support geeks are always ready to help you 24/7. Hope this makes it feel like a better deal! Hope that you keep enjoying working with the product :)

Daniel T.  
Disenador Instruccional Experto Elearning  
  
Used the software for: 1-2 years

### "The fastest way to create elearning"

March 7, 2018

5.0

As an instructional designer, you can create online courses more quickly thanks to its different modules and interactive tools that are perfectly integrated with PowerPoint.

Pros

There are different author software but Ispring is the only one that is integrated with powerpoint and that allows to speed up the production of online courses in 100%, also contains modules additions to generate better learning experiences. It also allows to export the scorm or html5.

Cons

Its interface is very intutive that is why it allows to create great courses in just minutes of design, the only thing that I would add is that they can implement the use of varibles to increase the interaction in the courses

Review Source

Response from iSpring Solutions

March 8, 2018

Hi Daniel, Thanks a lot for your wonderful feedback! Keep up the great work :)

JL

Jihun L.  
Manager  
Aviation & Aerospace  
Used the software for: 1-2 years

### "Very good customer service"

December 28, 2022

5.0

Until now, I feel great system to help my job as a flight crew training team manager. Especially, if some problem encountered, agents show up a moment later like Superman-hero.Thank you very much, customer service team!!

Pros

Easy to create online course as needed in flight crew training.

Cons

I guess we can use more of interactions or role-play.

Review Source

Response from iSpring Solutions

January 13, 2023

Hi Jihun, Thanks a lot for sharing your thoughts about iSpring products and service. We appreciate it tons. Our tech support team always puts clients first - it's amazing that you had a positive experience! We also hold weekly webinar series where we share iSpring tips and tricks and help easily get started with eLearning: https://www.ispringsolutions.com/webinars Maybe this information can help you use our authoring tool for more cases :)

JR

João R.  
Student  
Education Management  
Used the software for: 1-2 years

### "iSpring Learn | Improving Worker's Quality Greatly"

February 6, 2020

5.0

iSpring Learn has been one of my best experiences with services of this type and everything included in here is the best possible experience that you can have if you are in the market for making your company better, and we all know that everyone is in that market.

Pros

iSpring Learn is great to get new employees or even old ones to learn the nuances of any business offering tools that can allow you to use customized courses and immense forms of training, from the sales and communication department to working with new products and tools. It's truly a great service if you are in need of something that allows you to improve your worker's knowledge and ability to perform a better job.

Cons

Nothing to dislike here, training is easy and intuitive and it's presented in a clean and methodical way that you are always in reach of the information and data you need.

Review Source

Response from iSpring Solutions

March 9, 2020

Hello Jo?o, THANK YOU so much for your kind words about iSpring products and service and for posting such a detailed review of iSpring here on Capterra! if you have any questions, don't hesitate to send them to support@ispring.com. One of our specialist will be more than happy to address them! Hope iSpring keeps serving you well! :)

SM

Soraya M.  
Director of Instruction  
  
Used the software for:

### "iSpring Learn Review"

May 10, 2016

4.0

For the past 5 month, I have had the privilege of using the iSpring Suite software as part of the primary mechanism for interacting with learning content and data collection within my dissertation study. It took a long time and many trial and errors before I was able to find the perfect program for my project. This program was able to fulfill all my expectations in the role as instructor and posed no problem with interaction from the student. Because I was able to obtain such good results from it, I felt encouraged to recommend it to others to achieve the same satisfaction that I got. The program comes with a complete list of user videos that give brief but detailed instructions on how to accomplish any task the instructor or teacher may need. The iSpring Suite program is a robust add-in to PowerPoint that allows additional presentation features and options for creating dynamic learning content. I found iSpring Suite to be both conducive to on-demand learning and responsive to real-time learning. The specific need for my project was the ability to enhance ready-made PowerPoint presentations to allow for learner assessments (quizzes) and surveys. By utilizing the I was able to track user activity and interaction with the content. The data reporting features offered by the iSpring Learning Management System was also extremely helpful in analyzing results and learning outcomes. This software program is both affordable and efficient; and can be beneficial and simple to use by even the lesser tech-savvy individual. For this reason, I would recommend its use in any K-12 and postsecondary educational environment. Any teacher or staff person could utilize this product and create interactive and engaging learning content for their student.

Review Source

Response from iSpring Solutions

May 11, 2016

Hi Soraya, Thanks a lot for sharing your feedback. It means a lot to us! It is so great to hear that you found iSpring Learn to be a perfect bundle for your needs. Authoring tool and an LMS can truly be an awesome pack. :)

CB

Ciara B.  
Trainee  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Ispring learn and suite"

August 4, 2020

4.0

Pros

Direct export from ISpring Suite to ISpring Learn Easy to set up

Cons

Includes inactive users in the distribution list which confuses us if the inactive users still receives email notifications. <Ispring suite> the previous quizzes cannot be opened with the new version. an error saying the file is corrupt... kept popping up.

Review Source

Response from iSpring Solutions

August 11, 2020

Hi Ciara, Thanks a lot for sharing your experience with iSpring Solutions. It's amazing to hear that it suits your needs just right! Keep up the great work and please send any questions to support@ispring.com

MC

Marcelo C.  
HSE Administrator  
Construction  
Used the software for: 1-2 years

### "Great customer service support with prompt recognition"

April 2, 2024

5.0

Great so far. Again \[sensitive content hidden\] - the Tech Support Engineer provided follow up support.

Pros

\[sensitive content hidden\] - Tech Support Engineer provided great customer care; promptly responding to my enquiry.

Cons

NA - still applying learnings however I would like to remove redundant content.

Review Source

VR

Verified Reviewer  
Director  
Education Management  
Used the software for: 2+ years

### "Unprofessional Customer Support"

November 24, 2021

3.0

Customer Support is not professional

Pros

Software is not bad for creation of elearning courses

Cons

Very poor customer service. I am a old customer of Ispring for more than 10 years. They sell life time software validity. Recently my maintenance plan expired. I asked them to change my mail id as my earlier id was not working properly. Surprisingly for changing email in their online account they need a maintenance plan. Quite unprofessional. I felt cheated.

Review Source

Response from iSpring Solutions

December 16, 2021

Hi, Thank you for posting a review and we're sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Thanks a lot and keep up the great work! :)

VA

Vincent A.  
Product owner  
E-Learning  
Used the software for: 2+ years

### "Great Customer support"

December 4, 2019

4.0

Pros

The support departement really takes their time to help you.

Cons

They really try to push you to their newer versions.

Review Source

Response from iSpring Solutions

December 5, 2019

Hello Vincent, Thank you so much for sharing your feedback about iSpring here on Capterra. We very much appreciate it :) Hope it keeps serving you well! As per your "Cons", you are more than welcome to use the version of iSpring that you have, however in this case we can't guarantee that the output files will be compatible with the latest version of Windows, MS Office and browsers. That's why we highly recommend using the latest one. Hope that helps!

MB

Martin B.  
  
Education Management  
Used the software for: Less than 6 months

### "Building an e-learning course with iSpring Learn"

September 13, 2016

5.0

I tested iSpring Learn for the development of a prototypic web based learning environment of a preparatory course for the seminar "Presentation and Slide Writing" at the University of Regensburg. For the creating of the learning modules I used iSpring Suite which integrates in Microsoft PowerPoint. Existing Slides were enhenced with several types of media and then uploaded to iSpring Learn. Then the modules, other learning materials and quizzes were combined with the learningpath feature within a few minutes. The plattform itself is very clean and apealing for the learner and the administration is intuitive (in comparison to moodle). The process of the learners can easily been followed by the extensive report functionality. In the process of setting up the course the support at iSpring Solutions was fast and helpful (chat, email and bulletin boards).

Pros

\- Learning Path Feature (good for micro learning contents and big courses) - Integration of Content (SCORM 1.2/2004 packages, FLV videos, MP4 videos, MP3 audio, SWF, reference documents (PDF, DOC, XLS, PPT)) - Clean look (does not distract) - User management (users can easily be imported and administred)

Cons

\- no dowload of excercise sheets possible (yet) - no bulletin boards (users can only interact with others in discussions within a course)

Review Source

Response from iSpring Solutions

September 15, 2016

Hello, Martin! Thanks a lot for sharing your detailed overview of using iSpring! We are sure it will be of a great value to anyone who is looking for a complete e-Learning solutions! Keep up the great and let us know if we can be of help :)

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