Help.com

Help.com Chat

5 / 5 3 reviews

Who Uses This Software?

Leading the next generation of customer service software, Help.com designs live chat software for growing companies. Start your free trial today and let us help you scale, faster.


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $36.00/month
  • Pricing Details
    Price is based on per simultaneous active user.
  • Free Trial
    Yes
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Help.com
  • help.com

About Help.com Chat

Meet the next generation of live chat. Help.com Chat comes with all of the great features your growing team needs and expects, standard. No extra costs or hidden fees. Help.com Chat also offers in-depth reporting right out of the box. No pivot tables required. Our two-way Salesforce and Zendesk integrations let your teams see information about existing customers as well as create new tickets, leads, contacts, and more from directly within the chat interface. Start your 30-day free trial today.


Help.com Chat Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Help.com Chat Reviews

A new solution to watch out for.

Aug 24, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Although the product has only been 1 year old, as a beta tester, it was impressive to see how complete the product was. The UI is very intuitive and they have thought of all of the details that a business would need with live chat. They also listen to customers and take feedback very seriously. When we've requested a feature, we would be able to see it shortly after.

Cons: No big complaints. Just waiting for them to be able to integrate with major CRMs.

Recommendations to other buyers: When you are evaluating other solutions like these, compare the notification and reporting features. I found notification to be important so that no chat gets missed and with reporting and ability to see all of the conversations that happen, you are able to keep yourself organized and have data that are useful.

Excellent service, clean user interface

Aug 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like how Help.com has modernized live chat from the ground up, in a way that's suited for startups. The web application is also backed with a very responsive team. Live chat is still the fastest way to answer questions and turn web visitors into customers. A cool feature is predictive text, which lets you to see what the other person is typing in real time, before they hit send. We also integrated it with Zendesk to easily see the ticket history of a customer in one place.

Cons: Nothing significant. Would like to see more integrations.

Recommendations to other buyers: I would recommend examining the skill-based routing feature. It allows you to route chats to specific agents with the appropriate skills.

Great product, Fantastic Support!

Aug 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love the User Interface it's got a nice sleek look and is easy to navigate. The support team and higher ups are all so friendly and helpful! I never have to worry about whether or not someone from the company is going to be able to help me nor do I have to worry about the time that they'll be able to help me in.

Cons: I haven't had any negative experiences with this company or the product!

Recommendations to other buyers: The Help.com team is very helpful and quick to respond! Don't hold back on any questions or input you may have as they love to get the feedback!